HomeMy WebLinkAboutAGMT - Arsenault Associates (Dossier On-Demand Subscription) ARSENAULT
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Dossier On-Demand Subscription Service Agreement
This Agreement is between City of Seal Beach ("Customer")with corporate offices located at the address set forth
at the end of this agreement,and Arsenault Associates ("Arsenault")with corporate offices located at the address set
forth at the end of this agreement, covering Customer's subscription for and use of certain software service provided
by Arsenault as set forth on Schedule"A" attached and made a part hereof(the"Applicable Dossier On-Demand
Subscription Service"), hereinafter referred to as "DOD Service." The DOD Service is a Software-as-a-Service
(SaaS) offering of Arsenault's software products collectively known as "Dossier." This agreement also covers all
sales of equipment, goods and materials("Hardware") and Consulting,Training and other Professional Services and
Subscriber User Support Services("Services"). The terms and conditions contained on any purchase order or request
for quotation received by Arsenault from Customer are expressly superseded hereby and shall not be construed as
part of the agreement between Customer and Arsenault. Unless otherwise specifically agreed in writing between the
parties, this document constitutes the entire agreement between Customer and Arsenault with respect to the subject
matter hereof. The parties, intending to be legally bound,hereby agree as follows:
1. Limited Use License. Subject to the terms and conditions of this Agreement, Arsenault grants Customer a non-
exclusive, non-transferable limited license to use, solely for Customer's own internal business purposes, those
features as specified in Schedule "A" of the DOD Service, on a single Dossier database, for the term of the
active subscription. The DOD Service is licensed on a named user basis (one person, one login account). The
DOD Service is specifically not licensed on a concurrent user basis, and Customer will be in violation of this
agreement if a login account is used by more than one individual.
2. Subscription Registration. Customer will provide subscription set up data as requested in a standard form to
be provided by Arsenault for each named user covered by this Agreement that shall include, but not be limited
to, user name, title, mailing address, phone #, fax #, e-mail address (the "Set Up Data"). Customer will be
responsible at all times to maintain and update the accuracy and completeness of the Set Up Data and to notify
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 1 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
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Arsenault of any changes.
3. Subscriber User ID and Password. Upon receipt of all Set Up Data and applicable fees, Arsenault will set up
Customer's account. Arsenault will assign and send each Customer named user a unique login User ID and
password. Customer will maintain the confidentiality of all User ID(s) and password(s) and will ensure that
each User ID/password is used by only one designated individual in Customer's organization; sharing of User
ID/Password for use by multiple individuals is expressly prohibited under this agreement. Customer is
responsible for the use of Customer's account and all activity under Customer's account, whether used under
any name or by any person, and for ensuring full compliance with this Agreement by all users of that account.
Customer agrees to indemnify, defend, and hold harmless Arsenault for any liability or expense arising from
misuse of Customer's User ID and password. Customer agrees to notify Arsenault of any unauthorized use of
Customer's User ID and password account within 24 hours of becoming aware of the occurrence.
4. Fees. Customer will pay Arsenault the fees for the DOD Service as set forth on Schedule"A"attached hereto.
5. Delivery. Certain optional features available in conjunction with DOD may involve the purchase of Hardware
from Arsenault. Delivery of any Hardware purchased hereunder to the carrier at the point of origin shall
constitute delivery of the Hardware to Customer and thereafter the shipment of Hardware shall be at Customer's
risk. Delivery and shipment dates as shown on quotations, acknowledgments or invoices are estimates only.
Arsenault shall not be liable for delays in delivery of the Hardware, Services or Software. Arsenault shall have
the right to make partial shipments.
6. Data Ownership and Use.
(a) Data Ownership: The data entered and accumulated by Customer during its use of the DOD Service is
Customer's proprietary property. Arsenault will not release any information specific to Customer without
its written permission.
(b) Access to Service: Customer is responsible to obtain access to the Internet at its own expense. NOTE:
Performance of the DOD Service is directly dependant on the speed and throughput of the Customer's
internet connectivity. SLOW INTERNET ACCESS SPEED NEGATIVELY AFFECTS THE SPEED OF
THE DOD SERVICE.
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 2 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609) 747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
7. Restrictions. Customer will not use the DOD Service, the Interface and Software, except through the
subscription service provided hereunder. Customer will not do any of the following: (i) copy (except as
permitted herein), translate or modify the DOD Service, Software or content including without limitation the
user interface (look and feel)or any software coding: (ii)merge the Interface, Software or any content provided
under this Agreement with another program or modify such Interface, Software or such content; (iii) reverse-
engineer, disassemble, de-compile, or make any attempt to discover the source code of the Interface or
Software; (iv) sublicense, license, sell,rent, lease, distribute, resell for profit or otherwise give to any third party
any portion of the DOD Service, Interface, Software or any content provided under this Agreement; or (v)
perform any data entry, import or database updating in any other manner other than through the use of the DOD
Service's user interface. Arsenault and its licensors shall retain all copyrights, title and interest, including all
intellectual property rights, in and to the DOD Service. Interface, Software, any content provided under this
Agreement and related names, logos and websites. Customer acknowledges that the limited license granted
hereunder does not provide Customer with title or ownership of the DOD Service, Interface, Software and any
content provided under this Agreement, but only a right of limited use. For purposes hereof, the "Interface"
means the search interface which is part of DOD Service, and the "Software" means the source and operating
code which comprises the DOD Service.
8. Proprietary Rights. The DOD Service contains copyrighted material, trademarks, and other proprietary
information of Arsenault and its licensors. In addition. Customer and other subscribers to Arsenault's DOD
Service may post copyrighted information. Except for information which is in the public domain or for which
Customer has been given written permission, Customer will not copy, modify, publish, transmit, distribute,
perform,display, or sell any such copyrighted or proprietary information.
9. Modifications to Applicable DOD Fleet Service. Customer will not modify or attempt to modify for any
reason the DOD Service, Interface or Software except as provided by the standard self customization features
(configurable settings) of the DOD service or Interface. Under no circumstances shall Customer modify any
textual references to the Arsenault or DOD Service name, remove entirely or tamper with Arsenault logos or
trademarks, delete the marketing phrases, or change the structure of the links to Arsenault (including URL and
"come-from" tag). Arsenault reserves the right to install new releases of the Interface or Software from time to
time, and in such event the license granted herein shall apply to such new release and Customer will no longer
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 3 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609) 747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
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have access to the previous release. Arsenault makes no commitment,express or implied,as to the frequency or
timing of new releases but will notify Customer in advance before installing any new releases.
10. File Storage. The DOD Service provides storage space for files (often referred to as Documents within
Dossier) which can be associated with records in the Dossier database. These files are stored in the DOD
environment and receive the same backup and disaster recovery services as the Customer's Dossier database.
The following file types may be stored: JPG, PDF, DOC, and XLS. The Total Storage Quota, and definition of
which Dossier records to which they may be associated, is dependent on the number of Units and the Edition of
Dossier included in Customer's subscription as defined below, and as quantified in "Schedule A". The storage
quota is cumulative,and can be deployed as desired by Customer, so long as the total quota is not exceeded.
• Dossier Silver Edition: Documents may be associated with Units and Repair Orders. Total Storage
Quota is 2.5MB x the number of active units defined in Schedule A, unless additional storage is
specified in Schedule A. For example, a 50 active unit Silver agreement would include 125 MB of
storage, unless specifically delineated in Schedule A.
• Dossier Platinum Edition: Documents may be associated with Units, Parts, Personnel, and Repair Orders.
Total Storage Quota is 5MB x the number of active units defined in Schedule A, unless additional
storage is specified in Schedule A. For example, a 50 active unit Platinum agreement would include
250 MB of storage, unless specifically delineated in Schedule A.
11. Data Security and Backup Services. Arsenault will employ commercially reasonable technical and security
measures intended to avoid unauthorized access to Customer's entered data (customer's database) within the
DOD Service. Customer's data will be backed up (copied)daily to two backup locations:
• A"local"copy will be placed in the DOD secure storage backup array. Each backup will be maintained for
seven (7) days so that the seven (7) most recent backups will be retained in online storage (the oldest
backup will be deleted each day).
• In addition to the local storage, the daily backup will be copied to a secure off-site location every night.
The offsite backups are also maintained for seven (7)days so that the seven (7)most recent backups will be
retained in storage(the oldest backup will be deleted each day). This backup process provides for seven (7)
days of both SaaS local and offsite copies of daily backup data.
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 4 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
12. Disaster Recovery Service. Arsenault will perform disaster recovery services if the DOD Service fails or if
Customer's data becomes damaged or corrupted for any reason other than Customer's willful misconduct or
gross negligence. This disaster recovery service includes restoring the most current version of the Software and
the most current backup of Customer's database, and if necessary, restarting computer hardware and rebooting
operating systems. or in the most severe circumstances, switching the DOD Service to other computers and/or
servers as may be required to get the DOD Service operational.
13. Subscriber User Support Services. Normal User Support Services (Customer Support. End user help desk
services) are available from 8:30 a.m. to 5:00 p.m. Eastern Standard or Daylight Time as applicable, Monday
through Friday, on normal business days of Arsenault, on a first come, first served basis by telephone and/or e-
mail. Normal User Support Services do not include training services which are optionally available and
provided at prevailing fees. Arsenault will also provide Emergency Support Service for the DOD Service on a
24/7/365 basis. Emergency Support Service is limited to situations where the DOD Service is down (not
available or not accessible via intemet connection) in which case services will be provided to repair,replace, or
restore the DOD service. Normal User Support Services are not available via the Emergency Support Service.
14. Service Availability Guarantee. The DOD Service will be available for Customer use 24 hours a day, 365
days per year with a guarantee of not less than 98.5% uptime on a monthly basis excluding scheduled
maintenance outages. In the event that Arsenault fails to achieve this uptime guarantee, Arsenault may be
penalized for each hour less than guaranteed as a percentage of the Customer's monthly service fee based on the
number of hours in that month (720 hours in a 30 day month, etc.). Any penalty incurred by Arsenault will be
applied as a credit toward future Customer DOD Service fees. Downtime due to Internet failure, failure of your
local Internet connection or your Internet Service Provider (ISP) connection service, failure of your computer
hardware or software, scheduled maintenance, or Force Majeure, are excluded from the service availability
guarantee. The Applicable DOD Service may be unavailable from time to time due to routine maintenance or
upgrades, patches or in response to hardware, software, power, or communication failures, or other technical
issues. Arsenault will use commercially reasonable efforts to minimize any service disruption. Arsenault will
give advance notice for planned outages which are expected on a regular basis for maintenance, upgrades, etc.
Downtime associated with planned outages is excluded from the service availability guarantee.
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 5 of 11 Voice: (609) 747-8800
6 Tern Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
15. Term, Termination. The term of this Agreement shall be as set forth in Schedule "A" (the"Term"). Either
party may terminate the Agreement at any time for any reason by giving the other party thirty(30)days advance
written notice, subject to the following terms:
(a) Customer Termination: Customer may cancel this entire Subscription Agreement and/or reduce the
number of Named Users and/or optional features or modules by giving Arsenault thirty(30) days advance
written notice by certified mail to Arsenault at its current corporate address identifying the exact number of
Named Users and/or optional features or modules to be cancelled and by paying a cancellation fee of 50%
of the Subscription Fees for the remaining portion of the Term of this agreement (the"Cancellation Fee").
Only in the event of receipt of a Cancellation Notice for the entire Subscription Agreement and upon
receipt of the applicable Cancellation Fee that may be due Arsenault, Customer's DOD fleet database as of
the last backup will be made available for Customer download from Arsenault's secure FTP site, in its
original file format, To the extent that Customer cancels individual User Licenses and/or optionally
licensed software features or modules, the applicable monthly service fees will be adjusted accordingly. To
reinstate and re-activate any licenses that are cancelled, the then prevailing set-up and monthly service fees
will apply. Customer may request a back up copy of their database at any time while this is Agreement is
in full effect.
(b) Arsenault Termination: If Arsenault terminates the Agreement, upon receipt of any and all fees due
Arsenault, Customer's DOD fleet database as of the last backup will be made available for Customer
download from Arsenault's secure FTP site, in its original file format.
16. LIMITATION OF LIABILITY. ARSENAULT AND ITS AFFILIATES WILL NOT BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT
FROM THE USE OF OR INABILITY TO USE THE DOD SERVICE. NOTWITHSTANDING ANYTHING
TO THE CONTRARY CONTAINED HEREIN, ARSENAULT'S LIABILITY TO CUSTOMER FOR ANY
CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES
BE LIMITED TO MONTHLY SERVICE FEES PAID, IF ANY, BY CUSTOMER TO ARSENAULT FOR
THE DOD SERVICE DURING THE TERM. IN ADDITION, ARSENAULT WILL NOT BE LIABLE FOR
THE ACTS OR OMISSIONS OF OTHER USERS (INCLUDING UNAUTHORIZED USERS, OR
"HACKERS") OF ANY DOD SERVICE. THE TERMS OF THIS SECTION WILL SURVIVE ANY
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 6 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
TERMINATION OF THIS SUBSCRIPTION AGREEMENT.
17. Service Operations. Customer is solely responsible for its use of the DOD Service and for the quality of the
data contained therein,including all initial and subsequent entry of data,production and use of provided reports,
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and any and all content in Customer's DOD Service database.
18. Indemnification. Each Party shall defend, indemnify and hold harmless the other Party. its officers, directors.
employees, agents and licensees, from and against any and all claims, liabilities, demands, damages. losses and
expenses including cost of litigation and reasonable attorneys' fees arising out of or relating to the performance
of this Agreement, including without limitation, any violation by either Party of these terms and conditions.
This section will survive any termination of this Agreement.
19. Force Majeure. Arsenault will not be liable in any amount for failure to perform any obligation under this
Agreement if such failure is caused by the occurrence of any unforeseen contingency beyond its reasonable
control, including without limitation Internet outages. communications outages, fire, flood,war or act of God.
20. Limited Warranty
(a) Arsenault warrants that the Services will be performed in a good and workmanlike manner. If the Services
should fail to meet the above warranty, Arsenault will, at its sole option, either correct or replace the
Services free of charge if Arsenault is notified of the problem in writing within one (1) year from the date
such Services in question were performed and the problem persists without resolve for a period of thirty
(30) days. Customer shall reproduce such problem as a condition precedent to such corrective action.
Customer agrees that its sole and exclusive remedy will be limited to such corrective action.
(b) Any Hardware sold hereunder is not manufactured by Arsenault and is sold under the respective brand or
trade names of third party manufacturers. ARSENAULT MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR
PARTICULAR PURPOSE AS TO SUCH HARDWARE, AND ALL SUCH HARDWARE IS SOLD AS
IS. If requested by Customer. Arsenault will use its commercially reasonable efforts to assist Customer in
submitting a warranty claim to the applicable manufacturer.
(c) Arsenault warrants, except as provided below, that the DOD Service will perform substantially in
accordance with Arsenault's published specifications. If the DOD Service does not meet the above
warranty, Arsenault's sole obligation hereunder shall be to provide to Customer the Subscriber User
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 7 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
Support Services described in section 12. Arsenault does not warrant that the functions contained in the
DOD Service will operate in combination with other software which may be used by the Customer, or that
the Software is free from errors in the nature of what is commonly categorized by the software industry as
"bugs."
OTHER THAN THE LIMITED WARRANTIES SET FORTH ABOVE, ARSENAULT MAKES NO OTHER
WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE
SERVICES AND HARDWARE INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR
PURPOSE, MERCHANTAI3ILITY OR AS TO ANY OTHER MATTER AND SUCH WARRANTIES
SUPERSEDE ANY ORAL OR WRITTEN WARRANTIES MADE OR IMPLIED BY ARSENAULT OR IN
ANY OF ARSENAULT'S BROCHURES, CATALOGS, LITERATURE OR OTHER MATERIALS.
21. Non-Solicitation. During the Term of this agreement and for twelve (12)months thereafter.Customer shall not
directly or indirectly solicit or induce any employee or independent contractor of Arsenault to terminate or
refrain from renewing or extending his or her employment or services with Arsenault, or employ, solicit or
induce any such employee or independent contractor to become employed by or enter into an independent
contractor relationship with Customer.
22. General Terms. This Agreement constitutes the entire agreement between Customer and Arsenault with
respect to the subject matter hereof and supersedes all prior agreements between Customer and Arsenault.
Arsenault and Customer agree that no failure to exercise and delay in exercising any right, power, or privilege
hereunder on the part of either party shall operate as a waiver of any right, power or privilege. Arsenault and
Customer further agree that no single or partial exercise of any right. power, or privilege hereunder shall
preclude its further exercise. In the event that a portion of this Agreement is held unenforceable, the
unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the
original intentions of the parties, and the remainder of the provisions will remain in full force and effect. All
notices under this Agreement shall be in writing to the addresses provided herein. This Agreement will be
governed by the laws of the state of New Jersey and venue shall lie within the state of New Jersey if Customer
files or institutes suit against Arsenault. Alternately, if Arsenault files or institutes suite against customer,
venue shall lie within the state of California.. The parties agree that the U.N. Convention on Contracts for the
International Sale of Goods shall not apply to this Agreement. Nothing in this Agreement will be construed as
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 8 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
creating a joint venture, partnership, employment or agency relationship between Customer and Arsenault.
Customer may not assign this Agreement by operation of law or otherwise,without Arsenault's written consent,
which shall not be unreasonably withheld. This Agreement will be binding on, inure to the benefit of and be
enforceable against Customer and Arsenault and their respective permitted successors and assignors. The terms
of this Section will survive any termination of this Agreement.
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Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 9 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609) 747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
SCHEDULE"A" - DOSSIER ON-DEMAND SUBSCRIPTION SERVICE AGREEMENT
This Schedule "A" is added to and made part of the DOD Service Subscription Service Agreement between
Arsenault Associates("Arsenault")and City of Seal Beach ("Customer").
1. Subscription: This subscription covers the following DOD Service(s) functions, features,and options: Dossier
Platinum, 125 maximum units, three(3)Full Named User Licenses, and one(1) Fuel and Meter Import Option.
2. Subscription Term: Thirty-six (36) months beginning 30 June 2013 and continuing until expiration on 30
June 2016. This Agreement shall automatically renew for successive three (3) year period(s) unless terminated
by either party in writing within ninety(90) days prior to the end of the then existing three (3) year term, unless
sooner terminated in accordance with the Agreement.
3. Subscription Fees: The DOD Service described above will be provided at a one-time setup fee of$3,698.00
and at a quarterly subscription fee of$1,581.00 for three (3) Full Named User Licenses, and one (1) Fuel and
Meter Import Option,based on a guaranteed minimum of three(3) Full Named User Licenses, and one(1) Fuel
and Meter Import Option, for the term of the subscription, and a maximum unit limit of 125 units in your
Dossier system database.
4. Subscription Fee Payment Terms& Conditions: Subscription fees are payable quarterly in advance of use of
the DOD Service via check or wire transfer, however, regardless of payment method, all payments must be
received before the DOD Service is provided and made accessible. All invoices will be due and payable within
thirty (30) days after the invoice date. All payments are to be made in US Dollars. Payments are considered
delinquent if not paid within thirty (30) days after the applicable invoice date stated on the invoice ("Due
Date"). A late payment charge of one and one half percent(1.5%)per month will be applied to the Customer's
account if invoices are not paid by the Due Date. If Arsenault is required to take action to collect any
delinquent payments hereunder, Customer will reimburse Arsenault for reasonable attorney and/or collection
fees incurred in collecting the account. In addition to any collection remedies Arsenault may use, Arsenault
reserves the right to disconnect or otherwise discontinue the DOD service; provided, prior to Arsenault
exercising its right of Disconnection of Non-Payment, Arsenault shall have provided Customer written notice
and opportunity to cure non-payment within thirty(30) days of receipt of said written notice. If Customer fails
to cure its payment default and Arsenault exercises its right of Disconnection for Non-Payment, a reactivation
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 10 of 11 Voice: (609) 747-8800
6 Terri Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com
of a service suspended for non-payment will occur upon receipt of payment in full of the amount then due,
including late fees, plus a reactivation fee of$100 per subscriber user. Customer shall pay all applicable sales.
use and excise taxes.
5. Internet Service Connection & Minimum Computer Hardware: Customer is responsible for providing its
own computers that operate on Microsoft Windows operating systems (Windows XP, Windows Vista,
Windows 7, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008
R2), the Microsoft RDP client, and Internet connection (ISP). The Tricerat Screwdrivers client to support
remote printing is supplied as part of the DOD Service but must be installed on client computers by Customer.
6. System Coordinator: Customer agrees to appoint and maintain a "Dossier On-Demand Fleet Service
Coordinator" who is authorized to act on its behalf to make authoritative decisions, to perform its user
administration services and actions, and who will be Arsenault's single contact source for the Company's
subscription. Customer names the following as its Coordinator:
7. Training: Arsenault offers training services for Customer's staff in the use of the DOD Service at additional
cost. Any such training services will be provided pursuant to a separate agreement between Arsenault and
Customer.
IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the date set forth below. This
Agreement shall be effective upon the last date set forth below.
City of Seal Beach Arsenault Associates
211 8'"Street 6 Terri Lane
Seal Beach,CA 90740 Suite 700
Burlington, J 08016
By:it I I __ A it B.. / L. c. d
NamV ) 1 ill' A Name: Andrea Harper
Tide: ( J if to a Tide: Controller
Date: 12� Date: CO //l,3 /.�
Dossier On-Demand Subscription Service Agreement—Rev. 4/11
Arsenault Associates Page 11 of 11 Voice: (609) 747-8800
6 Tern Lane, Suite 700 Fax: (609)747-8801
Burlington, NJ 08016 e-mail: sales @arsenault.com
www.arsenault.com