HomeMy WebLinkAboutCC AG PKT 2014-01-13 #HA I. A a 0 0 - I
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TO: Honorable Mayor and Members of the City Council
THRU: Jill R. Ingram, City Manager
FROM: Linda Devine, City Clerk
SUBJECT: AMENDMENT NO. 1 TO AGREEMENT WITH
COMPLETE PAPERLESS SOLUTIONS (CPS) -
LASERFICHE VAR
That the City Council adopt Resolution No. 6428 approving Amendment No. 1 to
the professional services agreement between the City and Complete Paper
Solutions (CPS), effective date of September 14, 2013.
BACKGROUND AND ANALYSIS:
The City of Seal Beach has been using Laserfiche as the major software
program system for the management of all City electronic record s/documents
since June, 2005. CPS has been the Value Added Reseller (VAR) since
September 2010 and CPS has an in-depth understanding of the laserfiche
infrastructure within the City of Seal Beach.
An amendment has been prepared to extend the existing terms of the current
agreement with CPS for an additional 6 years.
No environmental analysis is required for approval of the proposed amendment.
LEGAL ANALYSIS:
The City Attorney has approved as to form the proposed amendment.
FINANCIAL IMPACT:
Continue the annual licenses and support services from the Informational
Technology (IT) budget account.
Agenda Item — H
WAEginy,
That the City Council adopt Resolution No. 6428 approving Amendment No. 1 to
the professional services agreement between the City and Complete Paper
Solutions (CPS).
r.
Linda Devine, tity Clerk
Attachments:
Ingram M 4. mt
A. Resolution No. 6428
B. Amendment No. 1 to extend agreement
C. Current agreement with CPS
RESOLUTION NUMBER 6428
A RESOLUTION OF THE SEAL BEACH CITY COUNCIL
APPROVING AMENDMENT NO' I TO THE PROFESSIONAL
SERVICES AGREEMENT WITH COMPLETE P#PERLESS
SOLUTIONS (CPS)
THE SEAL BEACH CITY COUNCIL DOES HEREBY FIND AND RESOLVE:
Section 1. The City Council hereby approves Amendment Nn. 1 to the
Professional Services Agreement between the City of Seal Beach and Complete
Paper|eos Solutions extending the existing honna of the agreement for an
additional 6 years, effective September 14.2O13.
Section 2. The Council hereby authorizes and directs the City Manager 0n
execute the Amendment.
PASSED. APPROVED AND ADOPTED by the Seal Beach City Council at
regular meeting held on the 13th day of January , 2014 by the following vote:
/Y/ES: Council Members
NOES: Council Members
ABSENT: Council Members
ABSTAIN: Council Members
City Clerk
STATE OFCALIFORNIA )
COUNTY OFORANGE SS
CITY OF SEAL BEACH
|. Linda Devine, City Clerk of the City of Sao| Beaoh, do hereby certify that the
foregoing resolution is the original copy of Resolution Number 6428 on file in
the office of the City Clerk, passed, approved, and adopted by the City Council at
a regular meeting held on the _13lh___ day of .2014,
City Clerk
1 III`
Between
City of Seal Beach
211 - 8th Street
Seal Beach, CA 90740
9
Complete Paperless Solutions
4025 E. La Palma Avenue, Suite 201
Anaheim, CA 92807
(866) 661-2425
This Professional Service Agreement Amendment No. 1. ("Amendment") is made
as of September 14, 2013 (the "Effective Date") by and between Complete
Paperless Solutions ("Consultant"), a California Corporation, and the City of Seal
Beach ("City"), a California charter city, (collectively, "the Parties").
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RECITALS
A. Consultant currently provides certain professional services to City
pursuant to a Professional Services Agreement between the Parties dated
September 13, 2010 ("Agreement").
B. It is the mutual intent of the Parties to amend the Agreement as
provided below.
NOW THEREFORE, in consideration of the Parties' performance of the
promises, covenants, and conditions stated herein, the Parties hereto agree as
follows.
F-11 ►Ti 1:4 z 110 ►', I "k,
1. Section 2.0 of the Agreement is hereby amended to read as
follows:
"The term of this Agreement shall commence as of the Effective
Date and shall continue for a term of 6 years unless previously
terminated as provided in this Agreement."
2. Section 3.0 of the Agreement is hereby amended to read as
follows:
"For all services satisfactorily rendered, City will pay consultant an
amount not to exceed $12,500.00 per year, provided, however, that
this amount may vary due to the acquisition of additional licenses or
modules approved in advance by the City or an increase of the
license cost by the software manufacturer (Laserfiche)."
3. Except as expressly amended by this Amendment, all other
provisions of the Agreement shall remain in full force and effect.
[Signature block follows on the next page]
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IN WITNESS WHEREOF, the Parties hereto, through their respective
authorized representatives have executed this Agreement as of the date and
year first above written.
By:
Jill R. Ingram
City Manager
Attest:
By:
Linda Devine
City Clerk
Approved as to Form:
By:
Quinn Barrow
City Attorney
mu
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This Professional Service Agreement ( "the Agreement ") is made as of the 13th
day of September. 2010 (the "Effective Date "), by and between Complete
Paperless Solutions ( "Consultant "), a California Corporation, and the City of Seal
Beach ( "City,) a California charter city, (collectively, "the Parties ").
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57295 -0001 t 1275587v2,do c
RECITALS
A. City desires certain professional services.
B. Consultant represents that it is qualified and able to provide City
with such services.
NOW THEREFORE, in consideration of the Parties' performance of the
promises, covenants, and conditions stated herein, the Parties hereto agree as
follows.
U-T-0 0 44:0U, Ill
1.0 Scope of Services
1.1. Consultant shall provide those services ("Services") set forth in
Consultant's proposal for Software Support Service dated August 3, 2010. The
proposal is attached hereto as Exhibit A and is hereby incorporated by this
reference. To the extent that there is any conflict between Exhibit A and this
Agreement, this Agreement shall control.
1.2. Consultant shall perform all Services under this Agreement in
accordance with the standard of care generally exercised by like professionals
under similar circumstances and in a manner reasonably satisfactory to City,
1.3. In performing this Agreement, Consultant shall comply with all
applicable provisions of federal, state, and local law.
1.A., Consultant will not be compensated for any work performed not
specified in Exhibit A unless the City authorizes such work in advance and in
writing. The City Manager may authorize payment for such work up to a
cumulative maximum of $10,000. Payment for additional work in excess of
$10,000 requires prior City Council authorization.
2.0 Tenn
This term of this Agreement shall commence as of the Effective Date and
shall continue for a term of 3 years unless previously terminated as provided by
this Agreement.
3.0 Consultant's Compensation
For all services satisfactorily rendered, City will pay Consultant an amount
not to exceed $12,500 per year,
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4.0 Method of Payment
4.1. Consultant shall submit to City monthly invoices for all services
rendered pursuant to this Agreement. Such invoices shall be submitted within 15
days of the end of the month during which the services were rendered and shall
describe in detail the services rendered during the period, the days worked,
number of hours worked, the hourly rates charged, and the services performed
for each day in the period. City will pay Consultant within 30 days of receiving
Consultant's invoice. City will not withhold any applicable federal or state payroll
and other required taxes, or other authorized deductions from payments made to
Consultant.
4.2. Upon 24-hour notice from City, Consultant shall allow City or City's
agents or representatives to inspect at Consultant's offices during reasonable
business hours all records, Invoices, time cards, cost control sheets and other
records maintained by Consultant in connection with this Agreement. City's
rights under this Section 4.2 shall survive for two years following the termination
of this Agreement.
5.0 Termination
5.1. This Agreement may be terminated by City, without cause, or by
Consultant based on reasonable cause, upon giving the other party written notice
thereof not less than 30 days prior to the date of termination. ,
5.2. This Agreement may be terminated by City upon 10 days' notice to
Consultant if Consultant fails to provide satisfactory evidence of renewal or
replacement of comprehensive general liability insurance as required by this
Agreement at least 20 days before the expiration date of the previous policy.
6.0 Party Representatives
61. The City Manager is the City's representative for purposes of this
Agreement.
6.2. Claude Schott is the Consultant's primary representative for
purposes of this Agreement.
7.0 Notices
7.1. All notices permitted or required under this Agreement shall be
deemed made when personally delivered or when mailed 48 hours after deposit
in the United States Mail, first class postage prepaid and addressed to the party
at the following addresses:
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To City: City of Seal Beach
211 -8th Street
Seal Beach, California 90740
Attn: City Manager
To Consultant: Complete Paperless Solutions
18340 Yorba Linda Boulevard, Suite 107 -405
Yorba Linda, CA 92886
(866) 661 -2425
Attn: Claude Schott
7.2. Actual notice shall be deemed adequate notice on the date actual
notice occurred, regardless of the method of service.
8.0 Independent Contractor
8.1. Consultant is an independent contractor and not an employee of
the City. All services provided pursuant to this Agreement shall be performed by
Consultant or under its supervision. Consultant will determine the means,
methods, and details of performing the services. Any additional personnel
performing services under this Agreement on behalf of Consultant shall also not
be employees of City and shall at all times be under Consultant's exclusive
direction and control. Consultant shall pay all wages, salaries, and other
amounts due such personnel in connection with their performance of services
under this Agreement and as required by law. Consultant shall be responsible
for all reports and obligations respecting such additional personnel, including, but
not limited to: social security taxes, income tax withholding, unemployment
insurance, disability insurance, and workers' compensation insurance.
8.2. Consultant shall indemnify and hold harmless City and its elected
officials, officers, employees, servants, designated volunteers, and agents
serving as independent contractors in the role of City officials, from any and all
liability, damages, claims, costs and expenses of any nature to the extent arising
from Consultant's personnel practices. City shall have the right to offset against
the amount of any fees due to Consultant under this Agreement any amount due
to City from Consultant as a result of Consultant's failure to promptly pay to City
any reimbursement or indemnification arising under this Section.
9.0 Subcontractors
No portion of this Agreement shall be subcontracted without the prior
written approval of the City. Consultant is fully responsible to City for the
performance of any and all subcontractors.
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Consultant shall not assign or transfer any interest in this Agreement
whether by assignment or novation, without the prior written consent of City. Any
purported assignment without such consent shall be void and without effect.
11.0 Insurance
11.1. Consultant shall not commence work under this Agreement until it
has provided evidence satisfactory to the City that Consultant has secured all
insurance required under this Section. Consultant shall furnish City with original
certificates of insurance and endorsements effecting coverage required by this
Agreement on forms satisfactory to the City. The certificates and endorsements
for each insurance policy shall be signed by a person authorized by that insurer
to bind coverage on its behalf, and shall be on forms provided by the City if
requested. All certificates and endorsements shall be received and approved by
the City before work commences. The City reserves the right to require
complete, certified copies of all required insurance policies, at any time.
11.2. Consultant shall, at its expense, procure and maintain for the
duration of the Agreement, insurance against claims for injuries to persons or
damages to property that may arise from or in connection with the performance
of this Agreement. Insurance is to be placed with insurers with a current A.M.
Best's rating no less than ANIII, licensed to do business in California, and
satisfactory to the City. Coverage shall be at least as broad as the latest version
of the following: (1) General Liability: Insurance Services Office Commercial
General Liability coverage (occurrence form CG 0001); (2) Automobile Liability:
Insurance Services Office Business Auto Coverage form number CA 0001, code
1 (any auto); and, if required by the City, (3) Professional Liability. Consultant
shall maintain limits no less than: (1) General Liability: $2,000,000 per
occurrence for bodily injury, personal injury and property damage and if
Commercial General Liability Insurance or other form with a general aggregate
limit is used, either the general aggregate limit shall apply separately to this
Agreement/location or the general aggregate limit shall be twice the required
occurrence limit; (2) Automobile Liability: $1,000,000 per accident for bodily injury
and property damage; and (3) Professional Liability: $1,000,000 per
claim/aggregate.
113. The insurance policies shall contain the following provisions, or
Consultant shall provide endorsements on forms supplied or approved by the
City to state. (1) coverage shall not be suspended, voided, reduced or canceled
except after 30 days prior written notice by certified mail, return receipt
requested, has been given to the City; (2) any failure to comply with reporting or
other provisions of the policies, Including breaches of warranties, shall not affect
coverage provided to the City, its directors, officials, officers, (3) coverage shall
be primary 'insurance as respects the City, its directors, officials, officers,
employees, agents and volunteers, or if excess, shall stand in an unbroken chain
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of coverage excess of the Consultant's scheduled underlying coverage and that
any insurance or self-insurance maintained by the City, its directors, officials,
officers, employees, agents and volunteers shall be excess of the Consultant's
insurance and shall not be called upon to contribute with it; (4) for general liability
insurance, that the City, its directors, officials, officers, employees, agents and
volunteers shall be covered as additional insureds with respect to the services or
operations performed by or on behalf of the Consultant, including materials, parts
or equipment furnished in connection with such work; and (5) for automobile
liability, that the City, its directors, officials, officers, employees, agents and
volunteers shall be covered as additional insureds with respect to the ownership,
operation, maintenance, use, loading or unloading of any auto owned, leased,
hired or borrowed by the Consultant or for which the Consultant is responsible.
11.4. All insurance required by this Section shall contain standard
separation of insureds provisions and shall not contain any special limitations on
the scope of protection afforded to the City, its directors, officials, officers,
employees, agents, and volunteers.
11,5. Any deductibles or self-insured retentions shall be declared to and
approved by the City. Consultant guarantees that, at the option of the City,
either: (1) the insurer shall reduce or eliminate such deductibles or self-insured
retentions as respects the City, its directors, officials, officers, employees,
agents, and volunteers; or (2) the Consultant shall procure a bond guaranteeing
payment of losses and related investigation costs, claims and administrative and
defense expenses.
12.0 Indemnification, Hold Harmless, and Duty to Defend
Consultant shall defend, indemnify, and hold the City, its officials, officers,
employees, volunteers and agents serving as independent contractors in the role
of city officials (collectively "Indemnities") free and harmless from any and all
claims, demands, causes of action, costs, expenses, liability, loss, damage or
injury, in law or equity, to property or persons, including wrongful death, in any
manner arising out of or incident to any acts or omissions of Consultant, its
employees, or its agents in connection with the performance of this Agreement,
including without limitation the payment of all consequential damages and
attorneys' fees and other related costs and expenses, except for such loss or
damage arising from the sole negligence or willful misconduct of the City. With
respect to any and all such aforesaid suits, actions, or other legal proceedings of
every kind that may be brought or instituted against Indemnitees, Consultant
shall defend Indemnitees, at Consultant's own cost, expense, and risk, and shall
pay and satisfy any judgment, award, or decree that may be rendered against
Indemnitees. Consultant shall reimburse City and its directors, officials, officers,
employees, agents and/or volunteers, for any and all legal expenses and costs
incurred by each of them in connection therewith or in enforcing the indemnity
herein provided. Consultant's obligation to indemnify shall not be restricted to
insurance proceeds, if any, received by Consultant, the City, its directors,
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officials, officers, employees, agents or volunteers. All duties of Consultant
under this Section shall survive termination of this Agreement,
MEMO= -
Consultant affirmatively represents that it is an equal opportunity
employer. Consultant shall not discriminate against any subcontractor,
employee, or applicant for employment because of race, religion, color, national
origin, handicap, ancestry, sex, sexual orientation, or age. Such non-
discrimination includes, but is not limited to, all activities related to initial
employment, upgrading, demotion, transfer, recruitment or recruitment
advertising, layoff, or termination.
By its signature hereunder, Consultant
provisions of Section 3700 of the California
employer to be insured against liability for
undertake self-insurance in accordance with t
agrees to comply with such provisions before
the Services.
15.0 Entire Agreement
certifies that it is aware of the
Labor Code that require every
Workers' Compensation or to
he provisions of that Code, and
commencing the performance of
This Agreement contains the entire agreement of the parties with respect
to the subject matter hereof, and supersedes all prior negotiations,
understandings, or agreements. This Agreement may only be modified by a
writing signed by both parties.
16.0 Severability
The invalidity in whole or in part of any provisions of this Agreement shall
not void or affect the validity of the other provisions of this Agreement.
17.0 Governing Law
This Agreement shall be governed by and construed in accordance with
the laws of the State of California.
18.0 No Third Party Rights
No third party shall be deemed to have any rights hereunder against either
party as a result of this Agreement.
19.0 Waiver
No waiver of any default shall constitute a waiver of any other default or
breach, whether of the same or other covenant or condition. No waiver, benefit,
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privilege, or service voluntarily given or performed by a party shall give the other
party any contractual rights by custom, estoppel, or otherwise.
20.0 Prohibited Interests; Conflict of Interest
20.1. Consultant covenants that it presently has no interest and shall not
acquire any interest, direct or indirect, which may be affected by the Services, or
which would conflict in any manner with the performance of the Services.
Consultant further covenants that, in performance of this Agreement, no person
having any such interest shall be employed by it. Furthermore, Consultant shall
avoid the appearance of having any interest, which would conflict in any manner
with the performance of the Services. Consultant shall not accept any
employment or representation during the term of this Agreement which is or may
likely make Consultant "financially interested" (as provided in California
Government Code § §1090 and 87100) in any decision made by City on any
matter in connection with which Consultant has been retained.
20.2. Consultant further warrants and maintains that it has not employed
or retained any person or entity, other than a bona fide employee working
exclusively for Consultant, to solicit or obtain this Agreement. Nor has
Consultant paid or agreed to pay any person or entity, other than a bona fide
employee working exclusively for Consultant, any fee, commission, gift,
percentage, or any other consideration contingent upon the execution of this
Agreement. Upon any breach or violation of this warranty, City shall have the
right, at its sole and absolute discretion, to terminate this Agreement without
further liability, or to deduct from any sums payable to Consultant hereunder the
full amount or value of any such fee, commission, percentage or gift.
20.3. Consultant warrants and maintains that it has no knowledge that
any officer or employee of City has any interest, whether contractual, non -
contractual, financial, proprietary, or otherwise, in this transaction or in the
business of Consultant, and that if any such interest comes to the knowledge of
Consultant at any time during the term of this Agreement, Consultant shall
immediately make a complete, written disclosure of such interest to City, even if
such interest would not be deemed a prohibited "conflict of interest" under
applicable laws as described in this subsection.
21.0 Attorneys' Fees
If either party commences an action against the other party, either legal,
administrative or otherwise, arising out of or in connection with this Agreement,
the prevailing party in such litigation shall be entitled to have and recover from
the losing party all of its attorneys' fees and other costs incurred in connection
therewith.
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22.0 Exhibits
All exhibits referenced in this Agreement are hereby incorporated into the
Agreement as if set forth in full herein. In the event of any material discrepancy
between the terms of any exhibit so incorporated and the terms of this
Agreement, the terms of this Agreement shall control.
23.0 Corporate Authority
The person executing this Agreement on behalf of Consultant warrants
that he or she is duly authorized to execute this Agreement on behalf of said
Party and that by his or her execution, the Consultant is formally bound to the
provisions of this Agreement.
IN WITNESS WHEREOF, the Parties hereto, through their respective
authorized representatives have executed this Agreement as of the date and
year first above written,
CITY OF SEAL BEACH
By: <!;).w
David Carman q, City Manager
Attest:
By: Vk
L'nda Devine, ity Clerk
Approved as to Form:
By:
Quinn Barrow, City Attorney
CONSULTANT
By:
P.4. . .. . ............ .
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Name:
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Steve Hines, President
ve Account Manager
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Software Support Service
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Prepared by: Claude Schott
8/3/2010
COMPLETEPAPERLESSSOLUTIONS Page I
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COMPLETEPAPERLESSSOLUTIONS
August J3,Z0l0
Linda Devine
City o( Seal Beach
211— 8"'Street
Seat Beach, CA 90740
Dear Linda,
l834OYorba Linda Boulevard, IU7~4O5
Yorba Linda, CAIZO86
Phone: (D66)661-242S
Fax: (714)7l6-821S
Ve would like to thank you for the opportunity to respond to your request for proposal for services to
support your current Laserfiche application. We sincerely appreciate your interest and support.
Complete Paper|es Solutions �s pleased to present the attached proposal for the software support of
your mission critical Lomerf)chesolution.
Our support and professional services team has over sixty years combined experience with the
Laserfiche product suites and is currently servicing over one hundred customers in the United States.
We look forward to your positive review of this proposal and answering any questions that may arise.
Thank you again for your time and support of this project. We look forward to working very closely with
you and your team.
Sincerely,
Claude Schott
Executive Account Manager
(866) 661-2425
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Software Support Service 1 2010
TABLE OF CONTENTS
ExecutiveSummary ......................................... —................................................. --. ................. --.4
About Complete Papedess Solutions ................. ...... — ........................ ---- ....... ........................... ......... 5
CurrentEnvironment .............................. ........... ............ ......................................... .............. '—... -- ... G
SealBeach Profile ......................................................... .............. ............................. ...... ........................ G
ProposedSolution ........ — ............ --............. —........................... -----.......................................... 7
The Complete Pmpedea Solution ........... .... .................... . .................................................... ... ...... 7
FinancialConsiderations .... ............................................. ........................ _' ................... —................... 10
�
PriciMg. ...... ......... _—................. _—.......................................................... —.............. ...............
IO
COMPLETEpAPERILIEommoLUTIONS Page
Software Support Service U 2018
EXECUTIVE SUMMARY
The City of Seal Beach is seeking a new Laserfiche provider for services to support, consult, and
ultimately enhance business processes for their current Laserfiche system.
The City of Seal Beach has been using LaserMche since June, 2005 and was formally installed and
supported by Datanet Solutions.
Complete Paperless Solutions has an in-depth understanding of the Laserfiche infrastructure at the City
HmU, as well as the culture, tradition and staff members within the City of Seal Beach. As a matter of a
fact, Complete Paperless Solutions employs the same support and professional services team as the City
used to have under its former partner.
Due to the past history between City of Seal Beach and Complete Paperless Solutions' technical tear*
we believe that partnering with us would provide the City with a seamless transition.
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CpMPLETsPAPERLESSSOLVTIONS Page
Software Gmport Service U2010
ABOUT COMPLETE PAPERLESS SOLUTIONS
Complete Paperless Solutions |au customer service oriented company who focuses onproviding
business process solutions to customers. Known for its excellent customer service and technical
expertise, the CPS team is comprised of solutions architects, software engineers, project managers and
executive account managers, with over combined 60 years of experience in document management
and software development.
Complete PapeMesSo|udnns offers turnkey enterprise content management solutions and it does not
stop there, Improving business processes, a\times, involves more than a turnkey solution. That's where
Complete Paper|essSolutions shines. Our experienced staff has been exposed tna spectrum nfbusiness
applications and can provide the avenue for one solution to talk to another. Let Complete Papedess
Solutions be the glue that holds the business process toQether. Whether it is a turnkey solution or
project involving an integration and customization, Complete Paper|ess5o|udons has proven todeliver
great products.
CompletePmpedess Solutions provides solutions for better records management toavariety of
municipalities. From local government and law enforcement to special districts and commercial
accounts, business processes are reviewed, improved and streamlined for a more efficient and effective
enterprise content management system.
Our clients include Alhambra Police Department, City of Bakersfield, City #f Coachella, City mfClaremont
and Claremont Police Department, City of Covina, [by of El Centro, City of E| Monte, City of Encinitas,
City of Fountain Valley and Fountain Valley Police Department, City of Montclair and Police Department,
City of Montebello and Montebello Police Department, City of K8urrieta Police Department, City of
Redondo Beach and Redondo Beach Police Department, City of Rosemead, City ofSan Bernardino, and
West Covina Police Department to name afew.
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CURRENT ENVIRONMENT
SEAL BEACH PROFILE
The City of Seal Beach has been using Laserfiche since June 2005. The City Clerk's office was first to use
the Laserfiche application to provide its citizens with an additional service. As the implemented solution
was a success, other departments such as Planning and Public Works followed the trend.
The City of Seal Beach is currently using the following components of the Laserfiche suite:
COMPLETEPAPERLESSSOLUTIONS Page 6
Laserfiche Group Server (MS SCUL Server)
users'
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COMPLETEPAPERLESSSOLUTIONS Page 6
Software Support Service 12010
THE COMPLETE PAPLRI.FSS SOLUTION
Complete Papedess Solutions is herein proposing four different software support options, which we
believe will fit the City's needs and requirements,
Complete Papmrlaos Solutions and Laserf|cbeSoftware Support Programs
The annual support plans from CPS and iaserUche are made up of the LaserOche Software Assurance
Plan (LSAP) and the CPS Support options, These programs are annually renewable. Customers may
switch options then based un their own unique requirements.
1 LaserGche Software Assurance Plan (LSAP)
�
Manage Change and Safeguard Operations
Frequent product updates keep your Laoerficheyo|utiqm running at peak efficiency. Expert
support provides fast answers to minimize downtime and to increase productivity.
w Maximize uptime and resolve problems quickly.
L5AP guarantees rapid response from support engineers who will provide expert assistance
|n keeping your mission critical document management application up and running.
° Stay Current and protect your investment
LSAP insures access to product updates an soon as they are released, expanding your
system's capabilities and helping you adapt to new operating systems and other
infrastructure changes.
HeLaserfiche Software Assurance Plan (LSAP)provides access to most of our post-
acquisition
• Support site access
• Free Updates and hot fixes through CPS
• l00% credit toward product upgrades
• Lasmrf}che technical support via CPS
• VVebimaro throughout the year
• Annual user conference
* Online forums
Software Support Service 2010
2. Complete Paperless Solutions Support
Complete Paperless Solutions believes that the maintenance and support programs are only a part
of the relationship we want to establish with our clients. We believe that your investment in the
La»erfiche Solution can best be protected and enhanced by CPS having a solid understanding ofyour
environment and processes. We will use this intimate knowledge to provide you with tools that
assist |n the everyday operation nf the system.
We offer every new account or current customer with Diamond support the following:
SysCheckymgrsm
CP3's Sy5Cherk brings organization to your LeserMche installation with professional
recommendations for:
• Folder structure organization
• Increased security
• Inconsistent document names
• Incorrect template entries
• Unnecessary storage of outdated files
• Control nf large unmanageable volumes
• Excess number uftemplates
• Insufficient disk space
• Poor or non-existent back-up plans
• And much, much more!
identifying system weaknesses and shortcomings will improve your process, taking pressure oMynur
operations budget]
Every SysCheck consultationcuhninateswiththedeliven/ofadetailedrecommendotionsnepnrtmn
your environment with Best Practices comments on system design, system utilization and overall
COMPLETEPAPERLE SS SOLUTIONS Page
0 0
Software Support Service' 2010
As an authorized Laserfiche Reseller, CPS has a staff of developers and software engineers with over
60 years of combined Laserfiche experience. With our corporate offices and dispatch center in
Anaheim, we are only minutes away in the case of an emergency. As your first line of support, we
have direct access to the Laserfiche development community as necessary. In addition to these
services, CPS provides the following:
• Phone support via 866-661-2425
• Email support via supportODcps247.com
• Remote support to your site
• Internal logging and tracking of support cases
• Local CPS user workshops and user groups
• Webina rs for users and new product training
• Full Consultation services
As a part of the LSAP agreement, there are four options for support.
COMPLETEPAPERLESSSOLUTIONS Page 9
Bronze
Yes
-Silver
Yes
Gold
Yes
Diamond
Yes
.Unlimited phone,,emaif,-rithote service
SysChe&
Yes
Yes
Yes
Yes
Fast traikescalation
No
No
Yes
Yes
N6db6ilnis's,day on�site iesolution
No
Yes
No
Yes
Laserfiche- Annual User Conference
No
No
No
Yes
On-Site Support
No
Yes
No
Yes
Next BusiAdss day on-site resolution
No
Yes
No
Yes
'Oh-site-Opgrades;
N/A
Yes
N/A
Yes
Guarantee& response time. -
Next
Business
Day
4 hours
2 hours
1 hour
Additional Training
None
4 hours
Now
8 flours
COMPLETEPAPERLESSSOLUTIONS Page 9
0 0
Software Support Service 1 2010
Financial Considerations
Complete Paperless Solutions has prepared a cost analysis for your review. We look forward to
reviewing and discussing these options with you.
PRiCiNG
Annual Complete Paperless Solutions support alternatives
Comnent
po
Qt
I • y
Diamond:1
'faserficheLlh!ted,7-_°
1
$2,175
"Full Uieri
9
$1,755
.Read ad Only Usdrs,-, s
12
$900
Snapshot
9
$0
Email
9
$o
Weblink
1
$2,390
=Web Access
1
$2,390
,,Plij,j Plug-ins'.
1
$1,898
`Scain Co'n*nect
1
$0
Total I'i
$1,1,509"
On-Site
Support
$5,754."
Total 2
,.$17,262
Your Price
$12,500
NOTE: Tax is not included — Tax can be avoided if you elect not to receive tangible software
items - electronic download only.
Please note also that we can support your scanners as well.
COMPLETEPAPERLESSSOLUTIONS Page 10