HomeMy WebLinkAboutAGMT - Data Ticket (Fines for Citations Illegal Parking) PROFESSIONAL SERVICES AGREEMENT
Between
SEAL
h PC
CIS
C-3
27
AIV
City of Seal Beach
211 8th Street
Seal Beach, CA 90740
Data Ticket, Inc.
4600 Campus Drive, Suite 200
Newport Beach, CA 92660
This Professional Service Agreement ("the Agreement") is made as of July 14, 2015
(the "Effective Date"), by and between Data Ticket, Inc. ("Professional Services
Provider"), a California Corporation, and the City of Seal Beach ("City"), a California
charter city, (collectively, "the Parties").
RECITALS
A. City desires'certain professional services.
B. Professional Services Provider represents that it is qualified and able to
provide City with such services.
NOW THEREFORE, in consideration of the Parties' performance of the
promises, covenants, and conditions stated herein, the Parties hereto agree as
follows.
AGREEMENT
1.0 Scope of Services
1.1. Professional Services Provider shall provide those services set
forth in the attached Exhibit A ("Services"), which is hereby incorporated by this
reference. To the extent that there is any conflict between Exhibit A and this
Agreement, this Agreement shall control.
1.2. Professional Services Provider shall perform all Services under this
Agreement in accordance with the standard of care generally exercised, by like
professionals under similar circumstances and in a manner reasonably
satisfactory to City.
1.3. In performing this Agreement, Professional Services Provider shall
comply with all applicable provisions of federal, state, and local law.
1.4. Professional Services Provider will not be compensated for any
work performed not specified in Exhibit A Unless the City authorizes such work in
advance and in writing. The City Manger may authorize extra work to fund
unforeseen conditions up to the amount approved at the time of award by the
City Council. Payment for additional work in excess of this amount requires prior
City Council authorization.
2.0 Term
This term of this Agreement shall commence as of the Effective Date and shall
continue for a term of three years, with two additional 1 year extensions on the
same terms possible at the City's sole discretion for a total of five (5) years unless
previously terminated as provided by this Agreement. City shall give Professional
Services Provider written notice of City's intent to extend this Agreement not less
than ninety (90) days prior to the end of the original, or extended, Term as
applicable.
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3.0 Professional Services Provider's Compensation
City will pay Professional Services Provider in accordance with the rates shown
on the fee schedule set forth in Exhibit B for Services. Any additional work
authorized by the City pursuant to Section 1.4 will be compensated in
accordance with the fee schedule set forth in Exhibit B.
4.0 Method of Payment
4.1. Professional Services Provider shall submit to City monthly invoices
for all services rendered pursuant to this Agreement. Such invoices shall be
submitted within 15 days of the end of the month during which the services were
rendered and shall describe in detail the services rendered during the period, the
days worked, number of hours worked, the hourly rates charged, and the
services performed for each day in the period. City will pay Professional
Services Provider within 30 days of receiving Professional Services Provider
invoice. City will not withhold any applicable federal or state payroll and other
required taxes, or other authorized deductions from payments made to
Professional Services Provider.
4.2. Upon 24-hour notice from City, Professional Services Provider shall
allow City or City's agents or representatives to inspect at Professional :Service
Provider's offices during reasonable business hours all records, invoices, time
cards, cost control sheets and other records maintained by Professional Services
Provider in connection with this Agreement. City's rights under this Section 4.2
shall survive for two years following the termination of this Agreement.
6.0 Termination
5.1. This Agreement may be terminated by City, without cause, or by
Professional Services Provider based on reasonable cause, upon giving the
other party written notice thereof not less than 60 days prior to the date of
termination.
5.2. This Agreement may be terminated by City upon 10 days' notice to
Professional Services Provider, if Professional Services Provider fails to provide
satisfactory evidence of renewal or replacement of comprehensive general
liability insurance as required by this Agreement at least 20 days before the
expiration date of the previous policy.
6.0 Party Representatives
6.1. The City Manager is the City's representative for purposes of this
Agreement.
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6.2. Data Ticket, Inc. is the Professional Services Provider primary
representative for purposes of this Agreement.
7.0 Notices
7.1 All notices permitted or required under this Agreement shall be
deemed made when personally delivered or when mailed 48 hours after deposit
in the United States Mail, first class postage prepaid and addressed to the party
at the following addresses:
To City: City of Seal Beach
211 8th Street
Seal Beach, California 90740-6379
Attn: City Manager
To Vendor- Data Ticket, Inc.
4600 Campus Dr., Suite 200
Newport Beach, CA 92660
Attn: Chief Operating Officer
7.2. Actual notice shall be deemed adequate notice on the date actual
notice occurred, regardless of the method of service.
8.0 Independent Contractor
8.1. Professional Services Provider is an independent contractor and
not an employee of the City. All services provided pursuant to this Agreement
shall be performed by Professional Services Provider or under its supervision.
Professional Services Provider will determine the means, methods, and details of
performing the services. Any additional personnel performing services under this
Agreement on behalf of Professional Services Provider shall also 1;not be
employees of City and shall at all times be under Professional Service Provider's
exclusive direction and control. Professional Services Provider shall pay all
wages, salaries, and other amounts due such personnel in connection with their
performance of services under this Agreement and as required by law.
Professional Services Provider shall be responsible for all reports and obligations
respecting such additional personnel, including, but not limited to: social security
taxes, income tax withholding, unemployment insurance, disability insurance,
and workers' compensation insurance.
8.2. Professional Services Provider shall indemnify and hold harmless
City and its elected officials, officers, employees, servants, designated
volunteers, and agents serving as independent contractors in the role of City
officials, from any and all liability, damages, claims, costs and expenses of any
nature to the extent arising from Professional Services Provider's personnel
practices. City shall have the right to offset against the amount of any fees due
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to Professional Services Provider under this Agreement any amount due to City
from Professional Services Provider as a result of Professional Services
Provider's failure to promptly pay to City any reimbursement or indemnification
arising under this Section.
9.0 Subcontractors
No portion of this Agreement shall be subcontracted without the prior written
approval of the City. Professional Services Provider is fully responsible to City
for the performance of any and all subcontractors.
10.0 Assignment
Professional Services Provider shall not assign or transfer any interest in this
Agreement whether by assignment or novation, without the prior written 'consent
of City. Any purported assignment without such consent shall be void and
without effect.
11.0 Insurance
11.1. Professional Service Provider shall not commence work under this
Agreement until it has provided evidence satisfactory to the City that Consultant
has secured all insurance required under this Section. Professional Services
Provider shall furnish City with original certificates of insurance and
endorsements effecting coverage required by this Agreement on forms
satisfactory to the City. The certificates and endorsements for each insurance
policy shall be signed by a person authorized by that insurer to bind coverage on
its behalf, and shall be on forms provided by the City if requested. All certificates
and endorsements shall be received and approved by the City before work
commences. The City reserves the right to require complete, certified copies of
all required insurance policies, at any time.
11.2. Professional Services Provider shall, at its expense, procure and
maintain for the duration of the Agreement, insurance against claims for injuries
to persons or damages to property that may arise from or in connection with the
performance of this Agreement. Insurance is to be placed with insurers with a
current A.M. Best's rating no less than A: VIII, licensed to do business in
California, and satisfactory to the City. Coverage shall be at least as broad as
the latest version of the following:,(1) General Liability: Insurance Services Office
Commercial General Liability coverage (occurrence form CG 0001);
(2) Automobile Liability: Insurance Services Office Business Auto Coverage form
number CA 0001, code 1 (any auto); and, if required by the City, (3) Professional
Liability. Consultant shall maintain limits no less than: (1) General Liability:
$2,000,000 per occurrence for bodily injury, personal injury and property damage
and if Commercial General Liability Insurance or other form with a general
aggregate limit is used, either the general aggregate limit shall apply separately
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to this Agreement/location or the general aggregate limit shall be twice the
required occurrence limit; (2)Automobile Liability: $1,000,000 per accident for
bodily injury and property damage; and (3) Professional Liability: $1,000,000 per
claim/aggregate.
11.3. The insurance policies shall contain the following provisions, or
Professional Services Provider shall provide endorsements on forms supplied or
approved by the City to state: (1) coverage shall not be suspended, voided,
reduced or canceled except after 30 days prior written notice by certified mail,
return receipt,requested, has been given to the City; (2) any failure to comply
with reporting or other provisions of the policies, including breaches of
warranties, shall not affect coverage provided to the City, its directors, officials,
officers, (3) coverage shall be primary insurance as respects the City, its
directors, officials, officers, employees, agents and volunteers, or if excess, shall
stand in an unbroken chain of coverage excess of the Professional Service
Provider's scheduled underlying coverage and that any insurance or self-
insurance maintained by the City, its directors, officials, officers, employees,
agents and volunteers shall be excess of the Professional Service Provider's
insurance and shall not be called upon to contribute with it; (4) for general liability
insurance, that the City, its directors, officials, officers, employees, agents and
volunteers shall be covered as additional insureds with respect to the services or
operations performed by or on behalf of the Consultant, including.materials, parts
or equipment furnished in connection with such work; and (5) for automobile
liability, that the City, its directors, officials, officers, employees, agents and
volunteers shall be covered as additional insureds with respect to the ownership,
operation, maintenance, use, loading or unloading of any auto owned, leased,
hired or borrowed by the Professional Services Provider or for which the
Professional Services Provider is responsible.
11.4. All insurance required by this Section shall contain standard
separation of insureds provisions and shall not contain any special limitations on
the scope of protection afforded to the City, its directors, officials, officers,
employees, agents, and volunteers.
11.5. Any deductibles or self-insured retentions shall be declared to and
approved by the City. Professional Services Provider guarantees that, at the
option of the City, either: (1) the insurer shall reduce or eliminate such
deductibles or self-insured retentions as respects the City, its directors, officials,
officers, employees, agents, and volunteers; or (2) the Professional Services
Provider shall procure a bond guaranteeing payment of losses and related
investigation costs, claims and administrative and defense expenses.
12.0 Indemnification, Hold Harmless, and Duty to Defend
Professional Services Provider shall defend, indemnify, and hold the City, its
officials, officers, employees, volunteers and agents serving as independent
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contractors in the role of city officials (collectively "Indemnitees") free and
harmless from any and all claims, demands, causes of action, costs, expenses,
liability, loss, damage or injury, in law or equity, to property or persons, including
wrongful death, in any manner arising out of or incident to any acts or omissions
of Professional Services Provider its employees, or its agents in connection with
the performance of this Agreement, including without limitation the payment of all
consequential damages and attorneys' fees and other related costs and
expenses, except for such loss or damage arising from the sole negligence or
willful misconduct of the City. With respect to any and all such aforesaid suits,
actions, or other legal proceedings of every kind that may be brought or instituted
against Indemnitees, Professional Services Provider shall defend Indemnitees, at
Professional Service Provider's own cost, expense, and risk, and shall pay and
satisfy any judgment, award, or decree that may be rendered against
Indemnitees. Professional Services Provider shall * reimburse City and its
directors, officials, officers, employees, agents and/or volunteers, for any and all
legal expenses and costs incurred by each of them in connection therewith or in
enforcing the indemnity herein provided. Professional Service Provider's
obligation to indemnify shall not be restricted to insurance proceeds,, if any,
received by Professional Services Provider, the City, its directors, officials,
officers, employees, agents or volunteers. All duties of Consultant under this
Section shall survive termination of this Agreement.
13.0 Equal Opportunity
Professional Services Provider affirmatively represents that it is an equal
opportunity employer. Professional Services Provider shall not discriminate
against any subcontractor, employee, or applicant for employment because of
race, religion, color, national origin, handicap, ancestry, sex, sexual orientation,
or age. Such non-discrimination includes, but is not limited to, all activities
related to initial employment, upgrading, demotion, transfer, recruitment or
recruitment advertising, layoff, or termination.
14.0 Labor Certification
By its signature hereunder, Professional Services Provider certifies that it is
aware of the provisions of Section 3700 of the California Labor Code that require
every employer to be insured against liability for Workers' Compensation or to
undertake self-insurance in accordance with the provisions of that Code, and
agrees to comply with such provisions before commencing the performance of
the Services.
15.0 Entire Agreement
This Agreement contains the entire agreement of the parties with respect to the
subject matter hereof, and supersedes all prior negotiations, understandings, or
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agreements. This Agreement may only be modified by a writing signed'by both
parties.
16.0 Severabillity
The invalidity in whole or in part of any provisions of this Agreement shall not
void or affect the validity of the other provisions of this Agreement.
17.0 Governing Law
This Agreement shall be governed by and construed in accordance with the laws
of the State of California.
18.0 No Third Party Rights
No third party shall be deemed to have any rights hereunder against either party
as a result of this Agreement.
19.0 Waiver
No waiver of any default shall constitute a waiver of any other default or breach,
whether of the same or other covenant or condition. No waiver, benefit, privilege,
or service voluntarily given or performed by a party shall give the other party any
contractual rights by custom, estoppel, or otherwise.
20.0 Prohibited Interests; Conflict of Interest
20.1. Professional Services Provider covenants that it presently has no
interest and shall not acquire any interest, direct or indirect, which may be
affected by the Services, or which would conflict in any manner with the
performance of the Services. Professional Services Provider further covenants
that, in performance of this Agreement, no person having any such interest shall
be employed by it. Furthermore, Professional Services Provider shall avoid the
appearance of having any interest, which would conflict in any mariner with the
performance of the Services. Professional Services Provider shall not accept
any employment or representation during the term of this Agreement which is or
may likely make Professional Services Provider "financially interested" (as
provided in California Government Code §§1090 and 87100) in any decision
made by City on any matter in connection with which Professional Services
Provider has been retained.
20.2. Professional Services Provider further warrants and maintains that
it has not employed or retained any person or entity, other than a bona fide
employee working exclusively for Professional Services Provider, to solicit or
obtain this Agreement. Nor has Professional Services Provider paid or agreed to
pay any person or entity, other than a bona fide employee working exclusively for
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Professional Services Provider, any fee, commission, gift, percentage,, or any
other consideration contingent upon the execution of this Agreement. Upon any
breach or violation of this warranty, City shall have the right, at its sole and
absolute discretion, to terminate this Agreement Without further liability, or to
deduct from any sums payable to 'Professional Services Provider hereunder the
full amount or value of any such fee, commission, percentage or gift.
20.3. Professional Services Provider Warrants and maintains that it has
no knowledge that any officer or employee of City has any interest, whether
contractual, non-contractual, ,financial, proprietary, or otherwise, -in this
transaction or in the business of Professional Services Provider, and that if any
such interest comes to the knowledge of Consultant at any time during the term
of this Agreement, Professional Services Provider shall immediately make a
complete, written disclosure of such interest to City, even if such interest would
not be deemed a prohibited "conflict of interest" under applicable laws as
described in this subsection.
21.0 Attorneys' Fees
If either party commences an action against the other party, either legal,
administrative or otherwise, arising out of or in connection with this Agreement,
the prevailing party in such litigation shall be entitled to have and recover from
the losing party all of its attorneys' fees and other costs incurred in connection
therewith.
22.0 Exhibits
All exhibits referenced in this Agreement are hereby incorporated into the
Agreement as if set forth in full herein. In the event of any material discrepancy
between the terms of any exhibit so incorporated and the terms of this
Agreement, the terms of this Agreement shall control.
23.0 Corporate Authority
The person executing this Agreement on behalf of Professional Services
Provider warrants that he or she is duly authorized to execute this Agreement on
behalf of said Party and that by his or her execution, the Professional Services
Provider is formally bound to the provisions of this Agreement.
IN WITNESS WHEREOF, the Parties hereto, through their respective authorized
representatives have executed this Agreement as of the date and year first
above written.
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CITY OF SEAL BEACH
DATA TICKET, INC.
By: ' . : By. Brook Westcott
Jill Ingram, City Putan r
Name: Chief Operating Officer : . .. .
Attest: .. Its:. . . p
BY: JA
Tina Knapp, City Clerk - 7t
Name. : apt :s l
A pP
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City Attomey.
57296-0001\123e$0avl.doc
Exhibit A
Scope of Services
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00 Campus Drive,
DATA 46 Newport Beach, CA 926 000
2'
TICKET inc. 888-752-061 SalesO-DataTicket.com
EXHIBIT A -SCOPE OF SERVICE AND PERFORMANCE AGREEMENT
Data Ticket, Inc.
4600 Campus Drive, Suite 200
Newport Beach, California 92660
(here-in-after sometimes referred to as "COMPANY")
AND
THE CITY OF SEAL BEACH
211 EIGHTH STREET
SEAL BEACH, CALIFORNIA 90740
(here-in-after sometimes referred to as "AGENCY"),
The Company intends to provide for the processing of fines, bail and forfeiture thereof,
in connection with the issuance of citations for illegal parking pursuant to the laws of the
California.
ARTICLE I - CITATION PROCESSING
1.1 Referral and Reconciliation: COMPANY shall receive and process parking;citations
which COMPANY shall receive from AGENCY. COMPANY will provide a reconciliation
of the number of citations received from AGENCY.
1.2 Determination of Processable Citations: COMPANY shall screen the parking
citations referred to it by AGENCY to determine if the citation is processable. If the
citation is determined by COMPANY to be unprocessable (e.g., essential processing
information is missing), COMPANY shall return the citation to AGENCY within seven (7)
days of-receipt, by COMPANY'S office, for clarification. COMPANY will be paid the
contractual rate hereinafter provided, for citations properly returned to the AGENCY as
unprocessable.
1.3 Collection and deposit of funds: A"direct deposit"system shall be employed for all
funds received in payment of citations. The AGENCY shall own the account and
deposits shall be made directly into the account by the COMPANY for the collecting
AGENCY. The COMPANY will invoice the AGENCY for services rendered. Payment in
full shall be due within thirty (30) days after which interest shall be accrued at the rate of
6%, (or lower if any statutes, rules or regulations prohibit this rate). If the COMPANY
deposits into an account held jointly between the AGENCY and the COMPANY, the
00 Campus Drive, Suite 200
'19ATAW 46Newport Beach, CA 92660
TICKE11101. 888-762-0612
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COMPANY shall reconcile the account the month following the banking activity,,
disburse all revenue due the AGENCY, the COMPANY, any tax or surcharge liability
and all refunds and provide all supporting documentation for the AGENCY records.
1.4 Identification of Registered Vehicle Owners: COMPANY shall exert best efforts and
attempt to obtain the name and address of the registered vehicle owner from the State
Department of Motor Vehicles (D MV) for each vehicle for which a parking citation has
been issued but payment for which has not been received within the required time'me
period. COMPANY shall follow all procedures specified by the DMV, and be consistent
with the Vehicle Code when identifying registered vehicle owners.
1.5 Verification of Ownership: COMPANY will take reasonable measures to identify and
verify registered vehicle owners. Such measures will take into consideration factors
such as issuance of new license plates; address changes; license plate transfe'rs to
other vehicles; name changes; and the validity of plates and registration during'!specific
time periods applicable to individual cases.
1.6 Delinquency Notices: In accordance with State law, COMPANY will generate and
mail (presorted, first-class postage) no sooner than allowable by law, a delinquency
notice to all,identified registered owners of vehicles who fail to pay their parking citation
fines or to post bail in the required manner. The mailed notice will include all
information required by the State Vehicle Code, including, but not limited to thel
following:
A. The parking citation issuance date and number;
B. The consequences of nonpayment(i.e., a hold on the vehicle registrationand
the imposition of penalties, towing, or issuance of a possible warrant for
arrest);
C. The amount of fines and fees due and payable;
D. Affidavit of Non-Ownership.
1.7 Registration Holds: The COMPANY will provide the system and procedures and will
interface with the State Department of Motor Vehicles to place a hold on vehicle
registration having unpaid parking fines and fees due against those vehicles in:
accordance with the Vehicle Code and any other applicable State and local laws. The
notification will be given within a reasonable period of time after issuance of a
delinquency notice. The period of time will not exceed the time limits provided by state
and local law.
1.8 Removal of Registration Holds: COMPANY will provide the system and procedures
and will interface with the State Department of Motor Vehicles to remove registration
holds when a registered vehicle owner satisfies the entire amount of parking citation
2
I1MTA.W 4600 Campus Drive, Suite 200
Newport Beach,CA 92660
888-762-0512 -
TICKET' Sales@DataTicket.com
fines, penalties, and fees due against the vehicle and establishes such payment to the
satisfaction of COMPANY.
1.9 Contested Citations: In the event a registered vehicle owner disputes the
liability for the outstanding parking citation, COMPANY will advise the registered vehicle
owner of his/her right to request an appeal according to the laws in the state of,citation
issue. All contested citations will be forwarded to the appeals administrator or AGENCY
within the prescribed time period so that the matter can be adjudicated.
1.10 Appeals: If requested by AGENCY, the COMPANY will schedule and conduct'
appeals in accordance with state law, to respond to parking violators wishing to contest
their citations. The COMPANY will provide a toll-free number for contestants to:call,
correspond with contestants and notify them of decisions; maintain records of
dispositions and appeal paperwork and refer all paperwork to Court if required., The
COMPANY shall not be responsible for the AGENCY'S failure to provide correct or
timely infraction information. The AGENCY shall be responsible to pay any court filing
fees due, if appeals are sent to Court and earlier decisions are overturned by the Court.
1.11 Citations Disposed of by Hearing/Court: The COMPANY may be required, as a
result of court action, to reduce or cancel, on an individual basis, parking citations which
have been referred to it. COMPANY shall be paid the contractual rate hereinafter
provided for processing the citation regardless of the outcome of court action.
COMPANY will maintain records indicating any reduction or cancellations of parking
citations as a result of hearing/court action. Parking citations that are dismissed as a
result of hearing/court action, will have the,dismissal processed by the COMPANY
promptly after receipt from the Hearing/Court.
1.12 Suspension of Processing: COMPANY will suspend processing on any citation
referred to it for processing upon written notice to do so by an authorized officer of the
AGENCY. COMPANY will promptly return any citation or facsimile properly requested
by the AGENCY. COMPANY will maintain records indicating any suspension of citation
as a result of AGENCY'S request. COMPANY shall be paid the contractual rate
hereinafter provided for processing the citations suspended by the AGENCY.
1.13 Payments by U.S. Mail: It is the citizen's responsibility to ensure that payments
are received on or before the date due. The date received by the COMPANY will be the
criteria to establish any delinquent fees due.
1.14 Parking Citation System Master File Update: COMPANY will regularly, on a daily
basis, update the parking citation database with new citations, payments, reductions,
cancellations, dismissals and any other pertinent data.
3
4600 Campus Drive, Suite 200
TI Newport Beach, CA 92660
888-762-0612
CKET'inc. Sales@DataT!cket.com
ARTICLE 11 - PAYMENT PROCESSING
2.1 Disposition Processing: COMPANY will maintain all citation dispositions for a
minimum of two (2) years. Closed citations will remain on-line for at least one (1) year,
for research and statistical purposes.
2.2 Payments Processing: COMPANY shall process citation payments within twenty-
four(24) hours of receipt. Payments shall be immediately posted in one (1) of three (3)
following categories:
"Regular Payments" are payments with the correct bail, paid on or before the due
date. (This includes payments properly complying with prior Notices-of lntent).i
"Partial Payments" are payments paid for less than the amount of bail due. A notice
or additional correspondence may advise defendant of late charges and/or incorrect
bail.
"Court/Hearing Requests" are all requests for administrative/court hearings by
defendants. These requests are sorted so that bail submitted is immediately posted,
and if needed the original citations are retrieved.
2.3 Miscellaneous Letters Processing: COMPANY will receive and review all
miscellaneous correspondence. These are generally letters requesting meter checks,
refunds, voids, or otherwise setting forth complaints. These letters will be researched
by COMPANY for proper follow-up either by AGENCY or by COMPANY.
Batching Procedures: COMPANY shall maintain an effective method of internal
control procedures. Such procedures shall involve reconciliation of all payments
received using generally accepted accounting principles. After proper reconciliation,
deposit slips shall be prepared for and deposits made at the appropriate bank, including
an itemized listing of all I batch numbers included in the deposit. The batch of citation
payment documentation shall then be scanned and stored electronically on the,network
for a minimum period of three (3) years.
2.5 Cash Payments: COMPANY shall maintain an effective method of handling cash
payments. All cash received through the mail, shall be logged in a cash journal.
Thereafter, effective internal control procedures shall be implemented to reconcile such
payments, using generally accepted accounting principles.
2.6 Deposits: All deposits shall be made daily, subject to regular banking hours.
4
00 Campus Drive,Suite 200
DATAS 46Newport Beach, CA 92660
TICKEinc, 888-752-0512
T Sales@DataT!cket.com
Deposits shall be itemized and detailed information will be captured regarding submitted
funds. Deposit slips shall be prepared in triplicate. If a joint account
between COMPANY and AGENCY is opened, all deposits shall be directly deposited
and COMPANY shall perform all reconciliation and check generation alo,ng with monthly
invoicing. If only the AGENCY'S designated bank account is used, COMPANY will
deposit directly into the designated account, but will have no authorization to perform
any other duties. Monthly invoicing will be generated by the parking management
system and AGENCY will be responsible to reconcile the account and cut all checks. In
that case, AGENCY will supply deposit slips and endorsement stamp to COMPANY
2.7 Revenue Report: A monthly revenue report will list all revenues received during a
given month. This report will also provide information regarding the AGENCY'S
responsibility for any taxes on collected funds.
ARTICLE III —WEB SITE
3.1 Citation Management Web Site: The COMPANY offers a web site for AGENCY
review and interface of its database, including all citations and information relating to
changes in status.
3.2 Patron Web Site Access: When the AGENCY has web site access, the citizens who
receive citations will be able to access the web site to review their individual citations,
pay on-line and appeal on-line.
3.3 Web Site Interaction: The web site maybe "view only" or "interactive,"for AGENCY
staff depending on requirements of the AGENCY.
3.4 Web Site Reports: Web site reports are available to the AGENCY on a daily 24/7
schedule and export into Excel for easy flexible reporting.
3.5 Web Site Cost: User ID's and passwords will be assigned to the AGENCY;at
no cost.
ARTICLE IV—ADDITIONAL SERVICES
4.1 CVC 40215: Services provided include accepting, scheduling, reviewing and
hearing of first and second level administrative appeals, interfacing and providing
backup for Court appearances and notifying AGENCY contestants by phone and in
writing of decisions. The AGENCY shall be responsible to pay the $25.00 Court filing
fee if the review and administrative hearing decisions are overturned by the Court.
DAT N 4600 Campus Drive, Suite 200
Newport Beach, CA 92660
TI CKfinO. 888-752-0512 -
f Sales@Dat,aTicket.com
4. 2 Other,Collections: COMPANY shall retain a percent of payments Collected on
delinquent citations which have been processed in accordance-with the current
Agreement, and meet the following criteria:
A. - Delinquent citations; those for which the California State Department of
Motor Vehicles have been placed on a registration hold and/or'dropped
from the registration hold due to a transfer of ownership or non,-renewal
of registration or a registration hold has not been placed, but the normal
daily processing cycle is complete.
B. Citations with out-of-state license plates.
C. Any other problem or special citations that AGENCY so
designates and refers to COMPANY under this Agreement.
4.3 Postal Rate Increase: The COMPANY will maintain auditable records to document
the COMPANY'S actual postage costs associated with the mailing of delinquency
notices for unpaid citations and for other mailings related to the processing of
correspondence. If there is a postal increase, that increase will be invoiced effective on
the date that the postal rate increase goes into effect.
ARTICLE V- GENERAL
5.1 Public Inquiries The COMPANY will respond to reasonable inquiry by telephone or
letter of a nonjudicial nature. Inquiries of a judicial nature will be referred to the
AGENCY for determination, unless the COMPANY has been designated to handle
appeals.
5.2 COMPANY Limitations: COMPANY will not take legal action or threaten legal action
in any specific case without AGENCY'S prior approval.
53 Use of Approved Forms: AGENCY shall have the right to reasonable approval of all
forms, delinquency notices, and correspondence sent by the COMPANY. These must
conform to State and local law.
5.4-Books and Records: COMPANY will maintain adequate books or records for
parking citations issued within the AGENCY'S jurisdiction and referred to COMPANY for
processing. Such books or records, and related computer processing data, shall be
available for reasonable inspection and audit by AGENCY at the COMPANY'S location
at reasonable times upon adequate prior notice to COMPANY.
5.5 Ownership All reports, information, and data, including but not limited to computer
tapes or discs, files, and tapes furnished or prepared by the COMPANY, (collectively
6
4600 Campus Drive, Suite 200
IIXTAU Newport Beach, CA 92660
TICKEinc. 888-762-0612
T Sales@DataTicketcom
the"Materials"), are and shall remain exclusively the sole property of COMPANY, and
the AGENCY shall acquire no right or title to said Materials. All computer software and
systems, related automated and manual procedures, instructions, computer programs,
and data storage media containing same, and written procedures performed hereunder
(collectively the "System") are and shall remain exclusively the sole property of,
COMPANY, and the AGENCY shall acquire no right or title to said Systems.
5.6 Property of AGENCY: All documents, records and tapes supplied by AGENCY to
COMPANY in performance of this contract are agreed to be and shall remain the sole
property of AGENCY. COMPANY agrees to retum.same promptly to AGENCY no later
than forty-five (45) days following notice to the COMPANY. The AGENCY shall make
arrangements with COMPANY for the transmission of such data to the AGENCY upon
payment to COMPANY of the cost of copy and delivery of such tape from COMPANY'S
computer facilities to AGENCYS designated point of delivery, plus any open invoices.
5.7 Confidentiality: In order to enable COMPANY to carry out its work hereunder, to
some extent it-will have to impart to the AGENCYS employees information contained t in
the Materials and Systems (collectively the "CONFIDENTIAL DATA"). The AGENCY
agrees that information contained in the data that was marked in writing as
"CONFIDENTIAL", "PROPRIETARY' or similarly, so as to give notice of its confidential
nature, when submitted to the AGENCY by COMPANY shall be retained by AGENCY in
the strictest confidence and shall not be used or disclosed in any form except in
accordance with paragraph 5.8 hereiribelow. The PUBLIC AGENCY recognizes that
irreparable harm could be occasioned to COMPANY by disclosure of CONFIDENTIAL
DATA that is related to its business and that COMPANY may accordingly seek to
protect such CONFIDENTIAL DATA by enjoining disclosure.
5.8 Consent for Disclosure: No report, information, data, files, or tapes furnished or
prepared by COMPANY or its subcontractors, successors, officers, employees,,
servants, or agents shall be made available to any individual or organization without the
prior written approval of AGENCY other than individuals or organizations that are
necessary to properly effectuate the terms and conditions of this agreement. This Non-
Disclosure obligation shall survive the Termination of this Agreement.
5.9 COMPANY Files: COMPANY shall maintain master files on parking citations
referred to it for processing under the scope of services. Such files will contain records
of payments, dispositions, and any other pertinent information required to provide a
reasonable audit trail.
5.10 Storage for AGENCY:
7
TA R 4600 Campus Drive, Suite 200
Newport Beach, CA 92660
TICKEinc, 888-762-0612
T Sales@DataT!cket.com
A. COMPANY agrees to store original citations, manually scanned or
received electronically, on the network for a minimum of three (3) years.
AGENCY relieves COMPANY of all liability costs associated with data
released by AGENCY to any other person or entity using such data.
B. Subsequent to the termination of the contract, COMPANY will return all
hard copies to the AGENCY or shred them. If requested, an electronic
file, diskette or CD of all processed data will be available to the
AGENCY.
ARTICLE VI - REPORTS
6.1 Periodic Reports: COMPANY will submit reports to AGENCY each month. The
reports will provide activities relating to performance under this Scope of Services.
Among the reports, which COMPANY will generate, are the following:
A. Report of Revenue Collected for Period
B. Report for Parking Citations Issued for Period
C. A balanced summary report for issuing AGENCY providing the,status of
all parking citations at the beginning of the period, current period and at
the end of the period. I
D. A report for issuing Agency identifying registered vehicle owners with
multiple outstanding parking citations.
E. A report for issuing Agency identifying the parking citations issued,
location, and violation by officer.
6.2 PCI Compliance Reports/Certificates: Quarterly and Ad Hoc certificates will be sent
to the Agency.
6.3 Annual Reports,: Annually, COMPANY shall comply with existing state IC1VVb.
ARTICLE Vii—TERM OF CONTRACT AND COSTS
7.1 Terms and Renewals: This Agreement shall be for five (5) years commencing as of
the last date of signature. Unless notice of termination, is made in writing by either party to
the other no less than ninety (90) days prior.to the end of the scheduled term, this
Agreement shall automatically renew for additional one (1)year periods. In conjunction
with the automatic extension of the terms of this Agreement, COMPANY may give notice
of reasonable price adjustments for its processing services. The AGENCY will have thirty
(30) days to respond in writing to the purposed increase. Unless AGENCY gives notice in
writing of its rejection of these price adjustments, the term shall be extended with these
price adjustments as stated. If the AGENCY gives notice of its rejection of these price
4600 Campus Drive, Sulte,200
DATA Newport Beach, CA 92660
888-762-0612
TICKET Sales@DataT!cket.com
.adjustments, unless there is a further written Agreement between the parties, the term of
the Agreement shall not be extended and the Agreement shall terminate.
7.2 Cancellation: Upon a material breach or upon ninety (90).days written notice
to the COMPANY, the AGENCY may cancel or terminate this Agreement. The;COMPANY
shall have thirty (30) days to cure any material breach or defect set forth in the written
termination notice provided by the AGENCY.
7.3 Exclusivity: AGENCY agrees to utilize only the services of the COMPANY
during the term of the Agreement for the processing of the citations referred to;above.
AGENCY agrees during the term of the Agreement, to not directly or indirectly engage a
competitor of the COMPANY for the performance of the services provided by the
COMPANY under this Agreement.
7.4 Costs: Please see Cost Proposal for all associated costs.
ARTICLE Vill —CLAIMS AND ACTIONS
8.1 AGENCY Cooperation: in the event any claim or action is brought against
COMPANY relating to COMPANY'S performance or services rendered under this
Agreement, COMPANY shall notify the AGENCY, in writing, within five (5) days, of said
claim or action.
8.21-lold Harmless: COMPANY and AGENCY agree to the following hold harmless
Clauses:
A. COMPANY agrees to indemnify, defend, and hold harmless the AGENCY and its
officers and employees against all claims, demands, damages, costs, and liabilities
arising out of, or in connection with the performance by COMPANY or AGENCY or
any of their officers, employees or agency under this AGREEMENT, excepting only
loss, injury or damage caused solely by the negligent acts or omissions of
AGENCY or any of its officers or employees.
B. AGENCY agrees to indemnify, defend and hold harmless the COMPANY and its
officers and employees against all claims, demands, damages, costs and liabilities
for loss, injury or damage caused solely by the negligent acts or omissions of
AGENCY or any of its officers or employees arising out of or in connection with the
performance by the AGENCY or any of its officers or employees under this
AGREEMENT.
ARTICLE IX—SUBCONTRACTORS AND ASSIGNMENTS
9
[BATA W 4600 Campus Drive, Suite 200
Newport Beach, CA 92660
888-762-0612
TICKE1 inc. Sales@DataT!cket.com
1
9.1 Subcontracting: COMPANY is authorized to engage subcontracts as permitted by law
at COMPANY'S own expense, subcontracts shall be deemed agents of COMPANY.
9.2 Assignments: This contract may not be assigned without the prior consentI�of the
AGENCY. It is understood and acknowledged by the parties that the COMPANY is
uniquely qualified to perform the services in this Agreement.
ARTICLE X- INDEPENDENT COMPANY
10.1 COMPANY'S Relationship: COMPANY'S relationship to the AGENCY in the
performance of this Agreement is that of an independent COMPANY. Personnel
performing services under this Agreement shall at all times be under COMPANY'S
exclusive direction and control and shall be employees of COMPANY and not employees
of the AGENCY. COMPANY shall pay all wages and salaries and shall not be
responsible for all reports and obligations respecting them relating to social security,
income tax withholding, unemployment compensation, worker's compensation,!and similar
matters. Neither COMPANY nor any officer, agent, or employee of COMPANY shall
obtain any right to retirement benefits or other benefits which accrue to employees of
AGENCY, and COMPANY hereby expressly waives any claim it might have to such rights.
ARTICLE XI —INSURANCE
11.1 Insurance Provisions: COMPANY shall provide and maintain at its own expense
during the,term of this Agreement,the following policy or policies of insurance covering its
operations hereunder. Such insurance shall be provided by insurer(s) satisfactory to the
AGENCY and certificates of such insurance shall be delivered to the AGENCY on or
before the effective date of this Agreement. Such certificates shall specifically identify this
Agreement and shall not be cancelled, reduced in coverage or limits or non-renewed
except after thirty (30) days written notice has been given to the AGENCY.
A) Comprehensive general liability insurance covering bodily and personal injury and
property damage. Limits shall be in an amount of not less than two million
($2,000,000) dollars per occurrence. Such insurance policies shall name the
AGENCY, its officers, agents and employees, individually and collectively, as
additionally insured. Such coverage for additional insured shall apply as primary
insurance and any other insurance or self-insured retention maintained by the
AGENCY, its officers, agents and employees shall be excess only and not
contributing with insurance provided under said policy.
13) Comprehensive automobile liability, owned, non-owned and hired vehicles with
not less than one million ($1,000,000) dollars combined single limit, per
occurrence for property damage and for bodily injury or death of persons. Such
10
00 Campus Drive, Sulte,200
DATAW 46Newport Beach, CA 92660
TIKET;na 888-752-0512 1
Sales@DataTicket.coni
insurance shall include the same additional-insured and cancellation notice
provisions as specified above and may be combined with the comprehensive
general liability coverage required above.
C) Throughout the period of the Agreement, COMPANY, at its sole cost, shall
maintain in full force and effect a policy of worker's compensation insurance
covering all of its employees as required by the labor code of the State of
California.
ARTICLE X11 — ENTIRE AGREEMENT
12.1 Integrated Agreement: This contract is intended by the parties as a final expression
of their Agreement and also as a complete and exclusive statement of the terms thereof,
any prior oral or written Agreement regarding the same subject matter notwithstanding.
This Agreement may not be modified or terminated orally and no modification or any claim
or waiver of any of the provisions shall be effective unless in writing and signed i by both
parties.
12.2 Law Applicable: This Agreement shall be construed in accordance with the Laws of
the State of California.
12.3 Notice to Parties: Any notice required under this Agreement to be given to either
party may be given by depositing in the United States mail, postage prepaid, first-class,
addressed to the following:
a
DATAS 4600 Campus Drive, Suite,200
Newport Beach,CA 92660
TICKET in 888-752-0512
Sales@DataTicket.com
AS TO THE AGENCY:
THE CITY OF SEAL BEACH
211 EIGHTH STREET
SEAL BEACH, CALIFORNIA 90740
AS TO THE COMPANY:
DATA TICKET, INC.
A California Corporation
4600 CAMPUS DRIVE, STE 200
NEWPORT BEACH, CALIFORNIA 92660
IN WITNESS WHEREOF, the parties hereto have entered into this Agreement as of the
day and year last written below.
AGENCY: COMPANY:
CITY OF SEAL BEACH DAITA TICKET, INC.
I
Signature i nature
R
vy t�
Print Name and Title P`nt Name Ti
Date Date
- iz -
i
Exhibit B
Fees for Services
12 of 12
S7296-000111236808vl.doc
00 Campus Drive, Suite 200
DATA 46Newport Beach, CA 92660
. 949 752 6937 (x)310 -Phone
TICKET inc MFleming@DataT!cket.co; m
EXHIBIT B— FEES FOR SERVICES
PROPOSAL FOR THE CITY OF SEAL BEACH
Manual Parking Citation Processing: $0.85
Services for the above-mentioned items include:
• On-site-data entry of manually written citations performed within 48 hours of receipt
• On-site quality assurance verification of manually entered citations
• Scanning of all manually written citations onto our network for storage and ease of retrieval
• Bi-monthly shredding of manually written citations
Electronic Parking Citation Processing: $0.60
Services for the above-mentioned items include:
• Automated citation transmission into Data Ticket's Citation Management Solution 2417
• Automated confirmation email detailing successfully transmitted citations
• Automated transmission of photos attached to citations
Courtesy Notice: $0.75
Services for the above-mentioned item include:
• Semi-custom Courtesy Notice that is printed on an 8 Y?x 11" piece of paper and provided in a
window envelope sent to the registered owner of a vehicle
• All notices are attached to the citation online and are viewable via the web
• All notices sent via 1t Class Mail
• All notices include a return envelope in which the responsible party may submit payment
• This cost will increase as the US Postal Service increases the 1st Class postage rate
• This charge is only incurred if the individual does not pay off the windshield and a notice is
sent to the individual.
Out-of-State Collections: 28% of revenue collected
• This fee will cover all expenses associated with obtaining out-of-state registered owner
information and will be due when a citation is paid
• Data Ticket is a recognized Strategic Partner with NLETs; should the Agency have! an
assigned ORI, Data Ticket will request usage of the ORI for reference/audit purposes only.
Data Ticket utilizes its own ORI for transactional purposes
• This fee is not combined with any other contingency fee. For example if a citation is rolled to a
delinquent status, only 28% of revenue collected will be charged
• If Data Ticket does not collect on a citation that is issued to an out of state plate, the Agency
does not owe this fee.
00 Campus
46 Drive, Suite!200
DATA Newport Beach, CA 92660
949 752 6937 (x) 310-Phone
TICKET inc. MFleming@DataTicket.com
EXHIBIT B— FEES FOR SERVICES
PROPOSAL FOR THE CITY OF SEAL BEACH
Delinquent Collections: 30% of revenue collected
• This fee will be assessed when a citation is ninety-(90)days past the citation issue date, or
when a second (2nd) notice is sent if sooner than ninety (90)days, assuming a first notice has
been sent to the registered owner and the citation is not on hold for any reason 1,
• In addition to the Courtesy Notice, three Delinquent Notices will be sent to the registered
owner 1
• All notices are sent via First Class mail and all notices are printed on an 8 Y2 x 11"isheet of
paper and folded into a window envelope; in addition, a window envelope is provided for the
recipient to return payment
• All notices are attached to the citation online and are viewable via the web
• If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this
fee i
• Notices will be sent via 1St Class Mail, and Data Ticket will be responsible for the Cost incurred
Franchise Tax Board Processing
SSN Look-up $3.00 per SSN
0 This fee will be assessed to lookup a social security number associated with a particular
registered owner and address
• This charge is charged per unique SSN, not per citation
FTB Collections 16% of revenue collected
• This fee is charged if a citation is paid at the Franchise Tax Board
• This charge is not combined with any other charge;for example if a citation is roll d to
delinquent status and paid at FTB, only the 15% of revenue collected will be charged
• Data Ticket will send an FTB Notice to the Patron as required by the Interagency I I ntercept
Program;this notice will be sent via 1St Class Mail
• All notices are attached to the citation online and are viewable via the web
• Data Ticket will pay for the Agency's cost to participate in the FTB program; annually, FTB will
send an invoice to the Agency for the number of debts placed at FTB; the Agency will simply
provide this invoice to Data Ticket and Data Ticket will pay it in full
• If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the
collection fee
• Data Ticket will send an FTB Notice to the Patron as required by the Interagency Intercept
Program; this notice will be sent via 1st Class Mail
Credit Reporting Collections Legal Action Not Required 30% of revenue collected
• This fee is charged if a citation is paid at Advanced Credit Reporting Collections
• This charge is not combined with any other charge;for example if a citation is rolled to
delinquent status and paid at Credit Reporting Collections, only the 30%of revenue collected
will be charged
00 Campus Drive, Suite,200
DAT� N 46Newport Beach, CA 92660
949 762 6937 (x)310 - Ph'one
TICK 'ET MFleming@DataTicket.com
EXHIBIT B—FEES FOR SERVICES
PROPOSAL FUR THE CITY OF SEAL BEACH
Adjudication:
1st Level Review Hold & Scanning of Review Request $0.50 per citation
• Data Ticket will review all documentation received by the Appellant and determine,Whether the
request received within the required timeframe
• If the request was received within the required timeframe, Data Tickets Adjudication
Department will place the citation on an Administrative Review Request Hold and scan all
received documentation into the Citation Management Solution so it is displayed On the web
for the Agency's Staff
• If the request is received outside the required timeframe, the Agency will have the option to
proceed as though the request was received within the timeframe or it may elect to have Data
Ticket send a"time expired letter" rejecting the appeal
,1St Level Review Disposition $1.00 per citation
• Data Ticket will review all documentation received by the Appellant and render a'disposition
• The disposition will be available online for the Agency's Staff to review
,1St Level Review Disposition Letters $0.76 per letter
• Data Ticket will send a custom disposition letter to the Appellant via 1t Class Mail
• All letters are attached to the citation online and are viewable via the web
• Disposition letters will be sent Monday-Friday
2nd Level Hearing Hold, Scanning and Scheduling of Hearing $0.50 P er citation
• Data Ticket will review all documentation received by the Appellant and determine'whether the
request received within the required timeframe
• If the request was received within the required timeframe, Data Tickets Adjudication
Department will place the citation on an Administrative Hearing Request Hold and:scan all
received documentation into the Solution so that it is displayed on the web for the Agency's
Staff and the Hearing Officer i
• If the request is received outside the required timeframe, the Agency will have theloption to
proceed as though the request was received within the timeframe or it may elect to have Data
Ticket send a"time expired letter" rejecting the appeal
• Data Ticket will work with the designated Hearing Officer to schedule the Hearing based on
either a pre-determined schedule or an ad hoc basis, depending on the Agency's schedule
2nd Level Hearing Disposition $85.00 per hour
• Data Tickets independent, certified, insured hearing officers will be provided to the to perform
in-person, phone and written hearings
• Each hearing request will be reviewed, heard or read, and all required research will be
performed
• The Hearing Officer will enter a judgment into the Citation Processing System for viewing by
the Agency,Appellant and Data Ticket
• Hearings will be scheduled
• The Agency will incur costs associated with mileage as defined by Federal guidelines
• Data Ticket will work with the Agency to arrange for the use of a conference room,at a Agency
location or the Agency may elect to have citations heard at a centralized location within the
County
00 Campus Drive, Suite 200
DATA 0 46Newport Beach, CA 92660
949 762 6937 (x) 310 -Phone
TICKET MFleming@DataT!cket.com
EXHIBIT B— FEES FOR SERVICES
PROPOSAL FOR THE CITY OF SEAL BEACH
2nd. Level Hearing Schedule & Disposition Letters $0.75 per letter
• Data Ticket will send a custom disposition letter to the Appellant via 1st Class Mail,
• All letters are attached to the citation online and are viewable via the web
• Disposition letters will be sent Monday- Friday
Joint/Escrow Banking Services $100.00 per month
Services for the above-mentioned item include:
• Daily deposits of funds to the Agency's escrow account
• Online, real-time reconciliation reports that tie directly to the bank statement
• Processing of all credit card charge-backs and Insufficient Funds
• Month-end reconciliation of all funds collected
• Disbursement of County/State Surcharges at month-end
• Payment of Data Ticket's invoice
• Disbursement of the net remittance to the Agency
• Scanning of all payments directly to joint bank account daily using remote check deposit
• The Agency will be responsible for the purchase of banking supplies, including checks and
endorsement stamps;these fees typically run $200.00 per year
Charge-backs and NSFs $5.00 per issued instance
• Data Ticket will process credit card charge-backs and NSFs when notified of each occurrence
• Once processed, Data Ticket will send a custom letter to the individual detailing the returned
item and the amount due on the citation
Refunds $5.00 per issued instance
• Data Ticket will process refunds when notified of each need
• In the event the utilizes Joint Banking Data Ticket will verify, generate and send each refund
due
• Refunds will be issued weekly
• Refunds will be sent via 1st Class Mail
Monthly Minimum $200.00
• A minimum fee of$200.00 will be charged on a monthly basis if services do not reach this
level
i
00 Campus Drive, Suite,200
DATAW 46Newport Beach, CA 92660
TICKEinc. 949 762 6937(x)310-Phone
T MFIeming@DataTicket.cdrn
PROPOSAL FOR THE CITY OF SEAL BEACH.-SERVICES INCLUDED AT NO
ADDITIONAL COST
Online Access for the Agency's Patrons: Included
The Agency's Patrons will have the ability to perform the following functions online:
• View real-time citation(s) data
• Pay for a single or many citation(s)
• Request a I't Level Administrative Review and attach up to three documents
supporting their position
I
• Request a 2 nd Level Administrative Hearing Request and attach up to threei
documents supporting their position
• Print a receipt
• View pictures of the citation taken by the issuing officer(if the Agency allows)
Online Access for the Agency's Staff: Included
Access to the Agency's data is based on unique usernames and passwords assigned to
each individual who requires access to the system. Data Ticket does not limit the number
of individuals who have access to the system and the number and types of access can
change at any point with a simple email request to Data Ticket.
Our Solution is setup to maintain a complete audit trail for each and every transaction in
the system so that the username is displayed next to every transaction in the 1 stem,
sy
indicating who performed the transaction and when.
Dependent on the access rights provided to each Agency Staff member, the following
capabilities are available:
• View real-time citation(s) data, including pictures taken by the Issuing Officer
• Accept payment via VISA, MasterCard, Discover and American Express cr6dit/debit
cards
• Accept payment via Cash, Check or Money Order
• Process NSFs and Refunds
• Reduce or increase violation amounts, dismiss citations, void citations and place a
citation on hold
• Change citation data, including violations, date, time, plate, location, comments,
make, model, color, registration expiration date and others I
• Perform Administrative Reviews online by entering the disposition directly online
• Generate a time expired or letter of non responsibility for a citation in the adjudication
process.
• View the complete reason for the Review Request and supporting documentation
provided by the Appellant directly online
• Edit Appellant information
• Upload disposition documents sent to the Agency via US Mail
• Add a note to a citation and see all comments added to the citation
• View the reason for the 2nd Level Administrative Hearing Request online an:d view the
supporting documentation provided by the Appellant, directly online
• Print a receipt with or without registered owner information
Campus Drive, Suite,20
AT- A E 4600 Newport Beach, CA 92660
TICKEni�, 949 752 6937(x)310 -Phone
P MFleming@DataTicket.com
PROPOSAL FOR THE CITY OF SEAL BEACH -SERVICES INCLUDED AT NO
ADDITIONAL COST
Reporting: Included
a Data Ticket offers 23 reports online for our-Clients to generate, print and reprint 2417.
We provide real-time reports that can be generated for any timeframe required and we
provide pre-processed/month-end reports that reflect the month-end view of data.
• All reports are available online and because we-do not purge data unless specifically ,.
requested to do so by a Client, the data is available as long as the Agency is a Client.
• All reports are generated in HTML so our Clients can copy and paste the data into
Excel for data manipulation purposes.
• If the Agency were to request a report that was not already available, Data Ticket
would work with the Agency to design the report and provide it to the Agency at no
cost.
Manual Payment Processing: Included
• Manually received payments (checks, cash, money orders and credit card payments
sent via US Mail) are received at our PO Box in Newport Beach where a bonded and
insured courier picks up the mail daily and delivers it to our Newport Beach:,office
• On-site Mail Department opens, sorts and batches the payments before providing
them to our on-site Data Entry Department
• After double-blind entry,of each payment,'the citations are updated by our duality
Assurance team
• Payments are then provided to our Accounting Department where daily deposit slips
are completed and provided to a bonded, insured courier who takes them to the bank
Registered Owner Information: Included
• Registered owner information for all citations issued on California license plates
• Turnaround time for acquisition of California registered owner information is same day
• Registered owner information for all citations issued on out of state license I plates
• Data Ticket is a recognized Strategic Partner with NLETs and has access to
registered owner information nationwide through the NLETs service I
• Access to this system requires the use of the City's ORI for tracking purposes only;
Data Ticket will utilize its own ORI for actually acquiring the out of state data
• Turnaround time for acquisition of out of state registered owner information,using
NLETs is same day
CA DMV Holds and Releases: I Included
• California DMV Holds and Release performed daily via an online connection
• Holds and releases can also be performed real-time, upon request
• Citation amounts placed on hold are updated daily in the event a partial payment is
made
4600 Campus Drive, Suite 200
DATAW Newport Beach, CA 92660
49 752 6937(x)310-Phone
T KET!ne, 9MFleming@DataTicket.com
PROPOSAL FOR THE CITY OF SEAL BEACH -SERVICES INCLUDED AT NO
ADDITIONAL COST
Customer Service: Included
• Data Ticket provides a live, bi-lingual, on-site Customer Service Department that is
fully trained to answer questions related to citation issuance, payment, adjudication,
fix-it tickets, sign-offs, FTB, advanced credit reporting collections and more
• All calls are recorded to quality assurance and recordings can be sent to the Agency
at any time for review.
• Data Ticket's IVR is bi-lingual and accessible via several toll-free numbers; the IVR
provides real-time information to the caller regarding current status, including the
amount due
• The IVR accepts VISA, MasterCard, Discover, and American Express
Web Presence: Included
• Data Ticket's Solution is 100% web-based and Section 508 Compliant and is provided
at: www.CitatioriProcessin-qCenter.com; this is a generic website in the sense.that it is
not Agency branded. This website allows for the Agency and the Agency's Patrons to
access citations online I
• If the Agency prefers to have an Agency branded website, one in which the;look and
feel mimics that of the Agency's website, Data Ticket can and will provide this feature
to the Agency.
Conversion: Included
• Data Ticket will convert the citations currently with the Agency's existing vendor at no
cost to the Agency I
• Citations that have not had a payment and do not have a registered owner will
immediately be sent to the appropriate DMV so as to obtain a registered owner
00 Campus Drive, Sulte,200
������'S 46Newport Beach, CA 92600
TICKEinc 949 752'6937(x) 310 - Phone
T MFleming@DataT!cket.colm
PROPOSAL FOR THE CITY OF SEAL BEACH—FEES ASSESSED TO THE PATRON
Credit/ Debit Card Processing $3.50 per transaction
• Data Ticket is PC[ Compliant and provides for the ability to pay via Visa, MasterCard,
Discover, and American Express on our website, www.CftationProcessin.qCenter.com,
via our toll-free, bi-lingual Customer Service Representatives, and via our toll-free, bi-
lingual IVR Solution
• There is no charge to the Agency for credit/debit card processing; however, the
Patron is charged $3.50 per transaction; this means the Patron can pay fora single or
many citations at once and incur a single $3.50 fee
Payment Plan Processing variable cost
• An administrative fee will be assessed to Patrons who wish to participate in a payment
plan
• This fee will cover the cost of the payment plan initiation, and the cost of a
confirmation letter that is sent to the Patron confirming the details of the payment plan
• The Agency will have the ability to determine whether Payment Plans are accepted
and, if so, what the parameters for payment will be
Credit Card Chargeback Processing $30.00 per transaction
I
• If a chargeback occurs, a fee will be charged to the Patron for the processing of the
chargeback
• No fee will be charged to the Agency