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HomeMy WebLinkAboutAGMT - Keolis Transit America Inc & Extension (Senior Transportation Services)September 11, 2019 Sandi Hill, Senior Vice President Keolis Transit Services, LLC 6053 W. Century Boulevard, Suite 900 Los Angeles, CA 90045 SUBJECT: CITY OF SEAL BEACH — SENIOR TRANSPORTATION SERVICES PROFESSIONAL SERVICES AGREEMENT EXTENSION Dear Ms. Hill: Pursuant to the Professional Services Agreement for Seal Beach Senior Transportation Services, dated October 24, 2016, by and between the City of Seal Beach (City) and Keolis Transit Services, LLC. (Keolis), the City is hereby notifying Keolis of its desire to exercise the first of two one-year (1) year term extensions per Section 2.0 Term. The Agreement termination date is now revised to midnight of October 23, 2020. All other terms and provisions of the Agreement shall remain unaltered and in full force and effect. Should you have any questions, please do not hesitate to contact Iris Lee at (562) 431-2527 x1322 or ilee@sealbeachca.aov. Sincerely, ev Iter Director of Public Works Cc: Mark Slagle, Keolis General Manager PROFESSIONAL SERVICES AGREEMENT FOR SEAL BEACH SENIOR TRANSPORTATION SERVICES Between City of Seal Beach 211 8th Street Seal Beach, CA 90740 Keolis Transit America, Inc. 6053 W. Century Blvd. Suite 900 Los Angeles, CA 90045 (Office) - (310) 981 -9500 (Fax) — (310) 981 -9501 This Professional Service Agreement ( "the Agreement') is made as of November 14, 2016 (the "Effective Date "), by and between Keolis Transit America, Inc., a Delaware corporation ( "Contractor "), and the City of Seal Beach ( "City "), a California charter city, (collectively, "the Parties "). S7296 -0001 \2005916v3.doc RECITALS A. City desires certain professional services. B. Contractor represents that it is qualified and able to provide City with such services. NOW THEREFORE, in consideration of the Parties' performance of the promises, covenants, and conditions stated herein, the Parties hereto agree as follows. AGREEMENT 1.0 Scope of Services 1.1. Contractor shall provide those services ( "Services ") set forth in the attached Exhibit A (Keolis Proposal), which is hereby incorporated by this reference. To the extent that there is any conflict between Exhibit °A and this Agreement, this Agreement shall control. 1.2. Contractor shall perform all Services under this Agreement in accordance with the standard of care generally exercised by like professionals under similar circumstances and in a manner reasonably satisfactory to City. 1.3. In performing this Agreement, Contractor shall comply with all applicable provisions of federal, state, and local law. 1.4. Contractor will not be compensated for any work performed not specified in the scope of Services set forth in the Keolis Proposal (Exhibit °A) unless the City authorizes such work in advance and in writing. The City Manager may authorize extra work to fund unforeseen conditions up to the amount approved at the time of award by the City Council. Payment for additional work in excess of this amount requires prior City Council authorization. 2.0 Term The term of this Agreement shall be for three (3) years, and shall commence as of 12:01 a.m. on November 14, 2016 and shall terminate at midnight on October 23, 2019 at, unless previously terminated or extended as provided by this Agreement. City may extend the term of this Agreement for two (2) consecutive additional periods of one (1) year each by giving notice of its desire to extend to Contractor not less than 30 days prior to the end of the term or any individual extension period. Upon mutual agreement of the parties to the terms of the extension, the parties shall execute an amendment to this Agreement. 2 of 2 57296 -0001 \2005916v3.doc 3.0 Contractor's Compensation City will pay Contractor in accordance with the hourly rates shown on the fee schedule set forth in Exhibit A for Services but in no event will the City pay more than $579,750. Any additional work authorized by the City pursuant to Section 1.4 will be compensated in accordance with the fee schedule set forth in Exhibit °A. 4.0 Method of Payment Contractor shall submit to City monthly invoices for all Services rendered pursuant to this Agreement. Such invoices shall be submitted within 15 days of the end of the month during which the Services were rendered and shall describe in detail the services rendered during the period, the days worked, number of hours worked, the hourly rates charged, and the Services performed for each day in the period. City will pay Contractor all undisputed fees within 30 days of receiving Contractor's invoice. City will not withhold any applicable federal or state payroll and other required taxes, or other authorized deductions from payments made to Contractor. 5.0 Termination 5.1. This Agreement may be terminated by City, without cause, or by Contractor based on reasonable cause, upon giving the other party written notice thereof not less than 30 days prior to the date of termination. 5.2. This Agreement may be terminated by City upon 10 days' notice to Contractor if Contractor fails to provide satisfactory evidence of renewal or replacement of commercial general liability insurance as required by this Agreement at least 30 days before the expiration date of the previous policy. 5.3. Notice of termination shall be given in accordance with Section 7.0. 6.0 Party Representatives 6.1. The City Manager is the City's representative for purposes of this Agreement. 6.2. Sandi Hill, Senior Vice President is the Contractor's primary representative for purposes of this Agreement. 7.0 Notices 7.1. All notices permitted or required under this Agreement shall be deemed made when personally delivered or when mailed 48 hours after deposit 3 of 3 57296 -0001 \2005916v3. doc in the United States Mail, first class postage prepaid and addressed to the party at the following addresses: To City: City of Seal Beach 211 8th Street Seal Beach, California 90740 Attn: City Manager To Contractor: Keolis Transit America, Inc. c/o Keolis Transit Services, LLC 6053 W. Century Blvd. Suite 900 Los Angeles, CA 90045 Attn: Sandi Hill, Senior Vice President 7.2. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 8.0 Personnel Contractor represents that it has or shall secure, at its own expense, all personnel required to perform the Services under this Agreement. Any person who performs any Services shall be licensed as required by law. 9.0 Independent Contractor 9.1. Contractor is and at all times shall remain an independent contractor and not an employee of the City. All Services provided pursuant to this Agreement shall be performed by Contractor or under its supervision. Contractor will determine the means, methods, and details of performing the Services. Any additional personnel performing Services under this Agreement on behalf of Contractor shall also not be employees of City and shall at all times be under Contractor's exclusive direction and control. Contractor and its personnel shall not be entitled to payment of any wages or salary that City pays its employees, or to participate in any pension plan, insurance, bonus or similar benefits that City provides for its employees. Contractor shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of Services under this Agreement and as required by law. Contractor shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance. 9.2. To the fullest extent permitted by law, Contractor shall indemnify and hold harmless City and City's elected and appointed officials, officers, employees, agents, servants, designated volunteers, and those City's agents serving as independent contractors in the role of City officials, from any and all liability, damages, claims, costs and expenses of any nature to the extent arising 4 of 4 57296 -0001 \2005916v3.doc from Contractor's personnel practices or any act or omission related to or arising out of any violation of Contractor's obligations under this Section 9.0. City shall have the right to offset against the amount of any fees due to Contractor under this Agreement any amount due to City from Contractor as a result of Contractor's failure to promptly pay to City any reimbursement or indemnification arising under this Section. Contractor's defense and indemnification obligations under this Section 9.0 are in addition to Contractor's defense and indemnification obligations set forth in Section 16.0. 10.0 Intellectual Property Indemnity To the fullest extent permitted by law, Contractor shall defend, hold harmless, and indemnify City and City's elected and appointed officials, officers, employees, agents, servants, designated volunteers, and those City's agents serving as independent contractors in the role of City officials against any and all claims and liabilities, including payment of attorneys fees and costs, arising out of or connected with any alleged or actual infringement of any intellectual or proprietary right, including infringement of any United States' letters patent, trademark, or copyright, resulting from or related City's use, or Contractor's provision to City, of any of the work product, images, designs, plans, specifications, writings, and other documents created or provided by Contractor in providing the Services and /or in otherwise performing this Agreement. Contractor's defense and indemnification obligations under this Section 10.0 are in addition to Contractor's defense and indemnification obligations set forth in Section 16.0. 11.0 Confidentiality; Publication of Documents 11.1. Contractor agrees that all data, documents, discussion, or other information developed or received by Contractor or provided for performance of this Agreement are confidential. Except as necessary for performance of the Services under this Agreement, no copies, sketches, photographs, or graphs of materials, prepared pursuant to this Agreement, and no data, documents or other information developed or received by Contractor in the performance of this Agreement shall be released by Contractor to any other person or public without City's prior written authorization. City shall grant such authorization if applicable law requires disclosure. 11.2. All press releases and other information to be published in newspapers or magazines will be approved and distributed solely by City, unless otherwise provided by written agreement between the Parties. Should Contractor receive any subpoena or other court order for production or disclosure of any records, Contractor shall immediately notify City and shall cooperate with City in responding to such subpoena or court order. 11.3. Contractor's obligations under this Section shall survive the termination of this Agreement. 5 of 5 57296 -0001 \2005916v3.doc 12.0 Subcontractors No portion of this Agreement shall be subcontracted without the prior written approval of the City. Contractor is fully responsible to City for the performance of any and all subcontractors. 13.0 Assignment Contractor shall not assign or transfer any interest in this Agreement whether by assignment or novation, without the prior written consent of City. Any purported assignment without such consent shall be void and without effect. 14.0 Inspection and Audit of Records 14.1. Contractor shall maintain complete and accurate records with respect to all Services and other matters covered under this Agreement, including but expressly not limited to, all Services performed, salaries, wages, costs, expenses and receipts. Contractor shall maintain adequate records on the Services provided in sufficient detail to permit an evaluation of all Services and work in connection therewith. All such records shall be clearly identified and readily accessible. At all times during regular business hours, Contractor shall provide City with free access to such records, and the right to examine and audit the same and to make transcripts as City deems necessary, and shall allow inspection of all program data, information, documents, proceedings and activities and all other matters related to the performance of the Services under this Agreement. Contractor shall retain all financial and program service records and all other records related to the Services and performance of this Agreement for at least three (3) years after expiration, termination or final payment under this Agreement, whichever occurs later. 14.2. City's rights under this Section 14.0 shall survive for three (3) years after expiration, termination or final payment under this Agreement, whichever occurs later. 15.0 Insurance 15.1. Contractor shall not commence work under this Agreement until it has provided evidence satisfactory to the City that Contractor has secured all insurance required under this Section. Contractor shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms provided by the City if requested. All certificates and endorsements shall be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time. 6of6 S7296 -0001 \2005916v3.doc 15.2. Contractor shall, at its expense, procure and maintain for the duration of the Agreement, insurance against claims for bodily injuries or death to persons, personal injury or property damage that may arise from or in connection with the performance of this Agreement. Insurance shall be placed with insurers with a current A.M. Best's rating no less than A:VIII, licensed to do business in California, and satisfactory to the City. 15.2.1. Coverage shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001); (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto); and, if required by the City, (3) Professional Liability (or alternatively, Errors and Omissions insurance, as required by the City's Risk Manager); and (4) °Workers' Compensation Insurance as required by the State of California, and Employer's Liability insurance. 15.2.2. Contractor shall maintain limits no less than: (1) General Liability: $2,000,000 per occurrence for bodily injury, personal injury and property damage and if Commercial General Liability Insurance or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to this Agreement/location or the general aggregate limit shall be twice the required occurrence limit, (2) Automobile Liability: $1,000,000 per accident for bodily injury and property damage; (3) Professional Liability (or Errors and Omissions): $1,000,000 per claim /aggregate; and (4) °Workers' Compensation in the amount required by law and Employer's Liability limits of no less than $1,000,000 per accident or disease. 15.3. The insurance policies shall contain the following provisions, or Contractor shall provide endorsements on forms supplied or approved by the City to state: 15.3.1. Except with respect to any Professional Liability insurance (or Errors and Omissions insurance) required by this Agreement, that the City and the City's elected and appointed officials, officers, employees, servants, agents, designated volunteers, and those City agents serving as independent contractors in the role of City officials, shall be named as additional insureds (collectively "Additional Insureds "). 15.3.2. For the Professional Liability insurance policy (or Errors and Omissions insurance policy), that such policy shall "pay on behalf of the insured and must include a provision establishing the insurer's duty to defend the Contractor for claims related to the alleged negligence or willful misconduct of Contractor. The policy retroactive date(s) shall be on or before the effective date of this Agreement. 15.3.3. For all insurance policies required by this Agreement, that coverage shall not be suspended, voided, reduced or canceled except after 7 of 7 57296 -0001 \2005916v3.doc 30 days prior written notice by certified mail, return receipt requested, has been given to the City (or ten days if cancellation is due to nonpayment of premiums). 15.3.4. For all insurance policies required by this Agreement, that any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City and the City's elected and appointed officials, officers, employees, agents, servants, designated volunteers, and those City agents serving as independent contractors in the role of City officials. 15.3.5. For all insurance policies required by this Agreement other than Professional liability insurance (or Errors and Omissions insurance), that coverage shall be primary insurance as respects the City, its elected and appointed officials, officers, employees, agents, servants, designated volunteers, and those City agents serving as independent contractors in the role of City officials, or if excess, shall stand in an unbroken chain of coverage excess of the Contractor's scheduled underlying coverage and that any insurance or self - insurance maintained by the City, its elected and appointed officials, officers, employees, agents, servants, designated volunteers and those City agents serving as independent contractors in the role of City officials, shall be excess of the Contractor's insurance and shall not be called upon to contribute with it. 15.3.6. In addition to the foregoing, for the Commercial General Liability insurance, that the City, its elected and appointed officials, officers, employees, agents, designated volunteers and those City agents serving as independent contractors in the role of City officials, shall be covered as additional insureds with respect to the Services or operations performed by or on behalf of the Contractor, including materials, parts or equipment furnished in connection with such work. 15.3.7. For the Automobile Liability insurance, that the City, its elected and appointed officials, officers, employees, agents, servants, designated volunteers and those City agents serving as independent contractors in the role of City officials, shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Contractor or for which the Contractor is responsible. If Contractor or Contractor's directors, officers, employees, agents, servants, subcontractors or other independent contractors will use personal automobiles or other motor vehicles in any way in the performance of this Agreement, Contractor shall provide evidence of automobile liability coverage for each such person. The Automobile Liability insurance policy shall contain a severability of interest clause providing that coverage shall be primary for losses arising out of Contractor's performance hereunder and neither the City nor its insurers shall be required to contribute to such loss. 8 of 8 S7296 -0001 \2005916v3.doc 15.3.8. For the Professional Liability insurance policy (or Errors and Omissions insurance policy), that Contractor shall maintain continuous coverage through a period of no less than three (3) years after completion of Services required by this Agreement. 15.4. All insurance required by this Section (other than Professional Liability insurance or Errors and Omissions insurance) shall contain standard separation of insureds provisions and shall not contain any special limitations on the scope of protection afforded to the City, and City's elected and appointed officials, officers, employees, agents, servants, designated volunteers and those City agents serving as independent contractors in the role of City officials. 15.5. Any deductibles or self- insured retentions shall be declared to and approved by the City. Contractor guarantees that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self- insured retentions as respects the City, its elected and appointed officials, officers, employees, agents, servants, designated volunteers, and those City agents serving as independent contractors in the role of City officials, or (2) the Contractor shall procure a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. 15.6. Each insurance policy shall be endorsed to state that the insurer waives the right of subrogation against the City, its elected and appointed officials, officers, agents, employees, servants, designated volunteers, and those City agents serving as independent contractors in the role of City officials. 16.0 Indemnification, Hold Harmless, and Duty to Defend 16.1. Indemnification for Professional Services. To the fullest extent permitted by law, Consultant shall, at its sole cost and expense, protect, defend, hold harmless and indemnify the City, its elected and appointed officials, officers, attorneys, employees, agents, servants, designated volunteers, successors, assigns, and those City agents serving as independent contractors in the role of City officials (collectively "Indemnitees" in this Section 16.0), from and against any and all damages, costs, expenses, liabilities, claims, demands, causes of action, proceedings, judgments, penalties, liens, and losses of any nature whatsoever, including reasonable fees of accountants, attorneys and other professionals, and all costs associated therewith (collectively "Claims'), to the extent they arise out of, pertain to, or relate to, in whole or in part, the negligence, recklessness or willful misconduct of Contractor, and /or its officers, directors, employees, agents, servants, subcontractors, contractors or their officers, agents, employees or servants (or any entity or individual that Consultant shall bear the legal liability thereof) in the performance of professional services under this Agreement. Contractor shall defend the Indemnitees in any action or actions filed in connection with any Claims with counsel of the Indemnitees' choice, and shall pay all costs and expenses, including all attorneys' fees and experts' costs 9 of 9 S7296 -0001 \2005916v3.doc actually incurred in connection with such defense. Contractor shall reimburse the Indemnitees for any and all legal expenses and costs incurred by the Indemnitees in connection therewith. 16.2. Indemnification for Other Than Professional Liability. Other than in the performance of professional services, and to the fullest extent permitted by law, Contractor shall, at its sole cost and expense, protect, defend, hold harmless and indemnify the Indemnitees from and against any and all damages, costs, expenses, liabilities, claims, demands, causes of action, proceedings, judgments, penalties, liens and losses of any nature whatsoever, including fees of accountants, attorneys and other professionals, and all costs associated therewith, and the payment of all consequential damages (collectively "Damages "), in law or equity, whether actual, alleged or threatened, which arise out of, pertain to, or relate to the acts or omissions of Contractor, its officers, directors, employees, agents, servants, subcontractors, materialmen, suppliers, or contractors, or their officers, agents, servants or employees (or any entity or individual that Contractor shall bear the legal liability thereof) in the performance of this Agreement, including the Indemnitees' (as defined in Section 16.1) active or passive negligence, except for Damages arising from the sole negligence or willful misconduct of the Indemnitees, as determined by final arbitration or court decision or by the agreement of the Parties. Consultant shall defend the Indemnitees in any action or actions filed in connection with any Damages with counsel of the Indemnitees' choice, and shall pay all costs and expenses, including all attorneys' fees and experts' costs actually incurred in connection with such defense. Consultant shall reimburse the Indemnitees for any and all legal expenses and costs incurred by the Indemnitees in connection therewith. 16.3. Contractor's defense and indemnification obligations under this Section 16.0 or any other provisions of this Agreement shall not be restricted to insurance proceeds, if any, received by Contractor, the City, or any of the other Indemnitees as defined in this Section. 16.4. All duties and other covenants of Contractor under this Section 16.0 shall survive termination of this Agreement. 17.0 Equal Opportunity Contractor affirmatively represents that it is an equal opportunity employer. Contractor shall not discriminate against any subcontractor, employee, or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex, sexual orientation, or age. Such non - discrimination includes, but is not limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff, or termination. 10 of 10 57296- 000112005916v3.doc 18.0 Labor Certification By its signature hereunder, Contractor certifies that it is aware of the provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Workers' Compensation or to undertake self- insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 19.0 Compliance with Laws In the performance of this Agreement, and in addition to any other provision of this Agreement, Contractor shall abide by and conform to any and all other applicable laws, statutes, safety rules, and practices of the United States, the State of California, Charter of the City of Seal Beach and any other local laws (Law and Practices). Further, Contractor warrants that all work done under this Agreement shall be in strict compliance with such Laws and Practices, including, but not limited to, Cal /OSHA regulations. Contactor shall dispose of all materials used in conjunction with the performance of this Agreement in strict compliance with all local, state, and federal environmental and /or waste management rules, regulations, laws, statutes and practices. 20.0 Permits and Licenses Contractor, at its sole expense, shall obtain and maintain during the term of this Agreement, all appropriate permits, licenses and certificates as may be required in connection with the performance of Services under this Agreement, including, without limitation, a City of Seal Beach business license as required by the Seal Beach Municipal Code. 21.0 Time of the Essence Time is of the essence in respect to all provisions of this Agreement that specify a time for performance. 22.0 Entire Agreement This Agreement contains the entire agreement of the Parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings, or agreements. This Agreement may only be modified by a writing signed by both Parties. 23.0 Severability The invalidity in whole or in part of any provisions of this Agreement shall not void or affect the validity of the other provisions of this Agreement. 11 of 11 S7296 -0001 \2005916v3.doc 24.0 Governing Law; Venue This Agreement shall be governed by and construed in accordance with the laws of the State of California without regard to conflict of law principles, except that any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not be applied in interpreting this Agreement. Any dispute that arises under or relates to this Agreement shall be resolved in the superior court or federal court with geographic jurisdiction over the City. 25.0 No Third Party Rights No third party shall be deemed to have any rights hereunder against either party as a result of this Agreement. 26.0 Waiver No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a party shall give the other party any contractual rights by custom, estoppel, or otherwise. 27.0 Prohibited Interests; Conflict of Interest 27.1. Contractor covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the Services, or which would conflict in any manner with the performance of the Services. Contractor further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, Contractor shall avoid the appearance of having any interest, which would conflict in any manner with the performance of the Services. Contractor shall not accept any employment or representation during the term of this Agreement which is or may likely make Contractor "financially interested" (as provided in California Government Code § §1090 and 87100) in any decision made by City on any matter in connection with which Contractor has been retained. 27.2. Contractor further warrants and maintains that it has not employed or retained any person or entity, other than a bona fide employee working exclusively for Contractor, to solicit or obtain this Agreement. Nor has Contractor paid or agreed to pay any person or entity, other than a bona fide employee working exclusively for Contractor, any fee, commission, gift, percentage, or any other consideration contingent upon the execution of this Agreement. Upon any breach or violation of this warranty, City shall have the right, at its sole and absolute discretion, to terminate this Agreement without further liability, or to deduct from any sums payable to Contractor hereunder the full amount or value of any such fee, commission, percentage or gift. 12 of 12 57296 -0001 \2005916v3.doc 27.3. Contractor warrants and maintains that it has no knowledge that any officer or employee of City has any interest, whether contractual, non - contractual, financial, proprietary, or otherwise, in this transaction or in the business of Contractor, and that if any such interest comes to the knowledge of Contractor at any time during the term of this Agreement, Contractor shall immediately make a complete, written disclosure of such interest to City, even if such interest would not be deemed a prohibited "conflict of interest' under applicable laws as described in this subsection. 28.0 Attorneys' Fees If either party commences any litigation or other action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such action shall be entitled to have and recover from the losing party all of its reasonable attorneys' fees and other costs incurred in connection therewith. 29.0 Exhibits All exhibits referenced in this Agreement are hereby incorporated into the Agreement as if set forth in full herein. In the event of any material discrepancy between the terms of any exhibit so incorporated and the terms of this Agreement, the terms of this Agreement shall control. 30.0 Corporate Authority The person executing this Agreement on behalf of Contractor warrants that he or she is duly authorized to execute this Agreement on behalf of said party and that by his or her execution, the Contractor is formally bound to the provisions of this Agreement. IN WITNESS WHEREOF, the Parties hereto, through their respective authorized representatives have executed this Agreement as of the date and year first above written. 13 of 13 57296 -0001 \2005916v3.doc CITY OF SEAL BEACH Attest: Approved M S7296- 0001\2005916v3.doc CONTRACTOR: AMERICA, INC., corporation Delaware Cleo Exhibit "A" Keolis Proposal 15 of 15 S7296 -0001 \2005916v3.doc City of Seal Beach Senior Transportation Services y-,,V"r Attn: Cesar Range[, Associate Engineer City of Seal Beach, City Hall 211 8th St. Seal Beach, CA 40740 Department of Public Works, 2nd Fl. Thursday September 8, 2016 KeoI S a September 8, 2016 Cesar Rangel Associate Engineer City of Seal Beach, City Hall 211 8th Street Seal Beach, CA 90740 Department of Public Works — 2nd Floor RE: Request for Proposal (RFP) for Seal Beach Senior Transportation Services Dear Mr. Rangel: Keolis Transit Services, LLC, a subsidiary of Keolis Transit America, is pleased to present the enclosed proposal for the continued operation of the Senior Transportation Services for the City of Seal Beach. As you know, Western Transit Systems (WTS) (a wholly owned subsidiary of Keolis Transit America) has been successfully operating this service under the current contract for the Seal Beach residents since 2010. Although we have renamed the operating entity, the operational environment and our experience and rich history in the City of Seal Beach remains. We have reviewed the RFP and associated documents and we are confident that we will fulfil all requirements as outlined in the RFP. Our proposal reflects an offer in line with the evaluation criteria as outlined in Exhibit "B" of the RFP to include: • Completeness of Submittal: response to all items requested in the RFP. • References /Quality of Service: Ability to provide quality service as demonstrated in the provision of current service and the satisfaction of our references provided. • Cost Effectiveness: an approach that provides the best value to the City considering the prevailing wage, the stability of the system for the passengers, and a company completely familiar with the system requiring no learning curve and no costly transition • Facilities Inspections: the KTS facility is strategically located in close proximity to the 405 and 22 freeways just 12 miles awayfrom the City of Seal Beach. Ourfacility is equipped with all necessarytools, equipment, and administration support to operate this service effectively. As the evaluation committee reviews our proposal, please do not hesitate to contact me at 310 -303 -2512 or at sandi.hill @keolisna.com or additional information. We look forward to a continued positive working relationship with the City and the Department of Public Works. Sincerely, `��Zt.r>! Sandi Hill, Senior Vice President, Business Development Office: (310) 981 -9500 ext. 109 Mobile: (310)303 -2512 sandi.hill @keolisna.com K e o I s Seal Beach Senior Transportation Services DEPARTMENT OF PUBLIC WORKS City of Seal Beach EXHIBIT "C" — Letter of Acceptance Proposer Name: Keolis Transit Services, LLC. Mr. Michael Ho, P.E. Deputy Director of Public Works /City Engineer City of Seal Beach (562) 431 -2527 ext 1312 211 8th Street (562) 430 -8763 fax Seal Beach, CA 90740 In response to the Request for Proposal, for City of Seal Beach Transportation Services, we, the undersigned, hereby declare that we have carefully read and examined the RFP documents, and hereby propose to perform and complete the work as required. We, the undersigned, agree to supply the Scope of Work at the costs indicated in our cost proposal if our Proposal is accepted within (90) days from the date specified in the proposal. Prevailing wages are required on this contract. The Director of the California Department of Industrial Relations determine the general prevailing wage rates. Obtain the wage rates at the DIR web site, hftp: / /www.dir.ca.gov, or from the Department's Labor Compliance Office of the district in which the work is located. If awarded a Contract, the undersigned agrees to execute a Contract which will be prepared by the City for execution, within 10 calendar days following notification of award, and will deliver to the City prior to the commencement of Scope of Work the necessary original Certificates of Insurance. The undersigned acknowledges receipt, understanding and full consideration of the following Addenda to the RFP Documents (if applicable): Addenda No. 1 2 Proposer represents that the following person is authorized to negotiate on its behalf with the City in conjunction with this RFP: Ryan Adams SVP Strategic Development (310) 981 -9500 x255 Name Title Phone The undersigned certifies that it has examined and is fully familiar with all of the provisions of the RFP documents and is satisfied that they are accurate; that it SEAL BEACH SENIOR TRANSPORATION RFP Page 21 of 25 DEPARTMENT OF PUBLIC WORKS City of Seal Beach has carefully checked all the words and figures and all statements made in the proposal requirements; that it has satisfied itself with respect to other matters pertaining to the proposal which may in any way affect the work or cost thereof. The undersigned hereby agrees that the City will not be responsible for any errors or omissions in these RFP Documents. BY: Signatu e Ryan Adams Type or Print Name SVP Strategic Development Title 6053 W Century Blvd. Suite 900 Business Address Los Angeles, CA.. 9 004.5 City, State, & Zip Code (310) 981 -9500 x255 Telephone Number (310) 981 -9501 Fax Number SEAL BEACH SENIOR TRANSPORATION RFP Page 22 of 25 DEPARTMENT OF PUBLIC WORKS City of Seal Beach EXHIBIT "D" — Proposal Checklist Explain in detail any NO answers. Attach additional pages to the form if necessary. SEAL BEACH SENIOR TRANSPORATION RFP Page 23 of 25 Yes No Have you completed and enclosed the letter of acceptance (Exhibit "C ")? X Have you included in your response an hourly service rate for each vehicle X service hour of service? Have you completed the price proposal worksheet (Exhibit "F ")? X Have you submitted a response that can be adequately evaluated using the X criteria in Exhibit "B "? Have you provided 3 written references from current clients per Exhibit `B "? X Can your company perform the transportation services in a manner which is X consistent with the requirements established in this RFP? Can your company comply with the standard City contract as attached in Exhibit "E"? X Is your operations facility located in the Seal Beach area? X Does your company own all of the vehicles it operates? X Is your operations facility subject to annual CHP inspection? X Are your operations vehicles subject to annual CHP inspection? X Does your company currently carry out customer service surveys? X Can your company provide a designated Project Manager assigned to the City of Seal Beach? X Do you require all drivers to be legally licensed to operate a bus in the state of X California? Do you require all drivers to be in good standing with the DMV. X Do you conduct mandatory drug testing with drivers and staff employed by X our com an on a eriodic basis? Do you conduct routine driver training and safety programs to ensure drivers X comply with all local, state and federal vehicle codes? Do you require all drivers to speak fluent English? X Do you require drivers to maintain appearance standards as identified in the X text of the RFP? Can your company perform the required vehicle maintenance as described in the RFP? X Can your company perform the required vehicle cleanliness guidelines as X described in the RFP? A disclosure of all personal, professional or financial relationships with any X officer or employee of the City is stated in the RFP? Can your company maintain the month operations and accounting reporting X criteria as described in the RFP? SEAL BEACH SENIOR TRANSPORATION RFP Page 23 of 25 1. Company Portfolio 1 Experience & Competence 1 References /Quality of Service 3 Financial Standing 3 Insurance & Bonding Capability 3 2. Staff Requirements & Policies 4 Project Manager 4 Reservations, Scheduling, & Dispatch Staff 5 Drivers 6 Dress & Appearance Standard 6 Personnel Policies 6 Removal of Drivers 7 Driver Feedback 8 3. Training & Safety Programs 9 Operator Training 9 Corporate Training Support 9 Keolis Training Staff 10 Operator Education Program (OEP) 10 Safety Plan 11 System Safety Manual 11 State & Federal Regulations 13 Drug & Alcohol Screening Compliance 14 4. Reservations, Scheduling, & Dispatch 15 Transportation Service Scheduling 15 Dispatching 15 S. Vehicle Operations 16 Service Schedules 16 Driver Trip Sheets 16 Vehicles 16 Back -Up & Overflow Service 16 Vehicle Storage 17 6. Performance Standards - Management & Operations 18 Assessment of Penalties 18 Annual Review of Standards 18 Quality Control 19 K e o l r' s Seat Beach Senior Transportation Services The Keolis Audit 19 Preventing & Minimizing Late Pick -Ups 19 7. Data Collection /Reporting 20 Dispatch Log 20 Accident Reporting & Follow -Up 22 Daily & Monthly Operations Reporting 22 Accounting 24 Invoices & Billing 24 8. Vehicle Maintenance Services 25 Vehicle Maintenance 25 Maintenance Information System- Collective Data 26 Daily Vehicle Inspection Reports (DVIR) 27 Preventative Maintenance Inspection Program 27 Corporate Support & Oversight 31 Road Call Program 32 Vehicle Cleanliness, Aesthetics Requirements 33 9. Pricing Proposal 34 K e o I r s Seal Beach Senior Transportation Services 1. COMPANY PORTFOLIO Experience and Competence In, 1999 Keolis brand was born out of a merger of major players in the French transit market. In 2009, Keolis entered the United States market when it was awarded the Virginia Railway Express (VRE), a commuter rail service which transports passengers from the state of Virginia to Union Station in Washington, D.C. Operations have been very successful with record ridership and improved on -time performance since takeover, notably through heightened partnership with VRE management on ridership incentives involving Keolis' staff. In November 2011, Keolis further demonstrated its commitment to develop its operations in the U.S. through the acquisition ofTectrans, Inc. Tectrans represented a unique combination of decades of public transit experience in the United States with knowledgeable executives who welcomed the opportunity to join a global team known for its best practices and international expertise. Western Transit Systems (WTS) was part of this acquisition. Keolis is dedicated to providing best -in -class passenger transportation solutions for our customers and making them socially and economically attractive. This is why Keolis has developed a program of international information exchange in all functional areas so as to foster global excellence. Keolis in United - States Keolis Transit Services, LLC., is the operating entity of Keolis Transit America and is led by a team that brings more than 300 years of combined experience in the transit industry. This has positioned Keolis as a preferred transportation provider in the U.S. The Keolis team achieves success through customer focus along with the implementation of new technologies and transportation best practices for both new and current customers. Profile of the Firm Keolis is a leading public transit operator in the United States and around the world, and served more than 2.4 billion passengers in 2015. We are established in 16 countries across four continents, and our success is made possible through more than 60,000 employees world- wide. We develop customized transit solutions to meet the needs of local agencies that are consistent with the changing mobility needs of today's passengers. We deploy modern, efficient and sustainable transport systems through a common culture shared throughout the company. We associate innovation with a comprehensive understanding of systems, lifestyle patterns and passenger behavior. Asa partner to public transit agencies, Keolis' methodology adapts to changing local passenger needs and customer expectations. Keolis brings its clients a full range of expertise and solutions, developed through a strong culture of knowledge management firmly rooted within Keolis, across all of its subsidiaries and functional areas. K e o I r' s Seal Beach Senior Transportation Services Page 1 Keolis has a proven track record in reaching high standards of reliability, availability and punctuality, achieved through the implementation of best practice operations and maintenance processes. In addition to operation quality, Keolis strives to provide best value for money. These processes have indeed been developed to drive productivity and continuous improvement in the City of Seal Beach and our operations around the world. As part of the Keolis family of companies, Western Transit Systems (WTS) is backed by the full support of our corporate resources and expertise. WTS shares a corporate commitmentto provide the highest quality, integrated transportation services to the transportation dependent community. From the creation of a transportation idea to the completion of a contract, we are able to bring our clients' strategic and operational vision to life with quality that is unlike any other. Locations Keolis has transportation facilities across the United States, including six offices in the Los Angeles /Orange County area: • Garden Grove -47 employees • Los Angeles — 47employees • Lancaster -79 employees • Van Nuys — 163 employees • Monrovia — 22 employees • Covina- 18 employees Western Transit Systems In June of 2006, Western Transit Systems (WTS) was acquired by Tectrans, Inc. Ten years later, and following the acquisition of Tectrans by Keolis, WTS has even greater access than ever before to transportation industry best practices, management talent, and operations support. WTS is well - qualified and has expertise in American with Disabilities Act (ADA) transportation, dial -a -ride, taxicab overflow, and subscription service. WTS is a locally owned and operated California corporation and a premier full- service passenger transportation provider that successfully operates contracted transportation services throughout Orange County, California. With sister company Yellow Cab of Greater Orange County, WTS operates the full spectrum of transportation services in Orange County. WTS was formed to serve as a public transportation partner with local clients and authorities, and currently operates transportation services on behalf of its clients through 9 primary contracts, for service in more than 30 Southern California communities. With Yellow Cab, WTS provides transportation service using a fleet of 230 client - and company -owned vehicles, with more than 300 dedicated transportation professionals. Perhaps our most relevant experience is that of directly operating this service for the City of Seal Beach since 2010. Currently, Keolis operates a 3 bus system for the City, which has been serviced by the same vehicle operator team that the patronage has come to depend on. As you know, the current program consists of the following: Dial -A -Ride Program — Senior residents use this service to travel to any location within three miles outside of Seal Beach city limits. Service is provided Monday through Friday from 8:00 a.m. to 4:30 p.m. K e o I r s Seal Beach Senior Transportation Services Page 2 • Shopping Shuttle — Provides three trips, Monday through Friday, for passengers traveling from Leisure World to Ralph's and Target. This service operates from 2:00 p.m. to 4:30 p.m. • Senior Nutrition Transportation —Provides trips to sen i ors age 60 years and older req u i ring transportation to the City's Senior Nutrition Program. Our proposal reflects the change in end time as indicated in the RFP. References /Quality of Service All agencies submrr7r,g o response to this RFp are reau,red to sabm,t rhree (3) written references from current clients uhhzmg the agent, s transpor..oron services. At a mnomum these rsfere ^ces should include as totem, ent from me referring agency that demonstrates The ability oft te proponna agency to provide se-v¢es to the Seul Beach senior ccmmumry the reference subm,rals should or5a denrfy o contact through when the City can conduct a telephone mpwry into the proposing agency's abdir, to arovide tronsportaron services City of La Habra Josie Anderson 201 E. La Habra Blvd. 562- 905 -9619 Yes La Habra, CA 90631 2003 - present City of Anaheim (OCAAQ Aaron Flores 225 Carl Karcher Way 714- 744 -5301 Yes Anaheim, CA 92805 2007- present City of Yorba Linda Valerie Passarella 4501 Casa Loma Ave 714- 961 -7185 Yes Yorba Linda, CA 92886 2008 - present Financial Standing 7 )1 ,n .,,otrc,.' iN•wet, gin,.,Jre- �rertao 31 me -,ty Keolis is wholly owned by Keolis America, Inc., a wholly owned subsidiary of Keolis SA, the parent company located in Paris, France (collectively referred to as Keolis Group). In 1999, Keolis Group was born out of a merger of major players in the French transit market. Since that time, Keolis Group has grown to become a $6 Billion company and one of the worldwide leaders in passenger transportation services. Keolis has no personal or financial relationships with any officer or employee of the City. However, through the operation of this contract, Keolis maintains a professional working relationship with the City's Department of Public Works and representative employees. Insurance & Bonding Capability If owa Y r, :; 7tnct the „de w e f ogre's ,te l.i-- _unt. ae m^;" n -,11 oe Jr .rec cy r e -dy jc; ex u , ; Nitnir Cat, fC/1aW ,...po n of -,w-, ; ^1 w - Op'C , ­P >y r,r _. �,^.2 /P)rk -;,e e. -'spry c,n Ps,,ranr= Upon notification of award, Keolis Transit LLC, will provide all necessary insurance, bonding, and supporting documentation within 10 calendar days and deliver to the City prior to the commencement of the delivery of the Scope of Work. K e o I s Seal Beach Senior Transportation Services Page 3 2. STAFF REQUIREMENTS & POLICIES ontractor 5hoil orovide the neces5my management and odmvuStronve oeronnel whose e.roemse will ensure_ ef,Faem ;erv.ces �+.e Gty recognizes tnm a high guoLty ?pr'ratren degms wun key personnel rhere' ore o mmrmum level o,` — Idc•v, Project Manager the oei;on in chorge of all monagement and 001- to -doy ooerorons of the Controcmr The Proje�, Manager :muse c,e,,t _ontoct and commun :_orons wltn me _,t, through the Poo' •c N/orAs Oeoorirnent. Mark Slagle, Project Manager Mr. Mark Slagle brings 26 years of transportation experience to this contract. His background encompasses safety, training, accident investigation, operations and management. Mark began his transportation career at his family's business, Riverside Taxi, and worked as a vehicle operator providing taxi services. Mark's background in fixed route, dial -a -ride, shuttle and rail feeder operations has provided him with the experience to be a success in any public transportation system. Mark holds primary responsibility for the overall service delivery and operational quality of the City of Seal Beach's Senior Transportation Services. In this role, he draws from his expertise serving seniors as well as paratransit operations to manage the service from the company's Garden Grove facility. Mark is also responsible for the safe transport of more than 20,000 passengers monthly and supervises a staff of more than 70, providing service through a fleet of 48 vehicles. Mark has had direct oversight of this service since 2013. He will continue to oversee the contract effectively for the term of the new contract. A copy of Mark Slagle's resume is included at the end of this tabbed section. Victor Tablas, Operations Supervisor Mr. Victor Tablas serves as Keolis' operations supervisor for the City's services. He has worked closely with the project manager and the safety and training manager on this contract since joining the team in 1990. Victor's background includes nearly 30 years of customer service experience and 23 year in the transportation industry. With decades of experience in local public transit, he has proven to be a valuable team member and has been instrumental in improving the local training program. In his current role, Victor assists Mr. Slagle by providing direction to staff in the areas of employee development, by overseeing hiring and training, closely monitoring the customer service program and ensuring that road supervision is completed frequently. Throughout the dayhe monitors routesand ensuresthat operator assignments are completed with safety and efficiency in mind. During his career, Mr. Tablas has assisted in the operation of numerous shuttle services for a wide variety of clients and understands the importance providing exceptional customer service to passengers. K e o l Y's Seal Beach Senior Transportation Services Page 4 Reservations, Scheduling & Dispatch Staff admrnatrohen of lese,vohors scheduling and dispatch of Iron ;partoncn service trios is accordance w ?h ineservice scnedWes ar!dpelt. =ies Set fcrrh by the City. Ar to minimum. these stuff wdl have the following respcn ;: bili8es: a) handle telephone requests and mquanes so as to maxrmze customer se!wce. g!vu,g timely, accurate and courteous seance: ^i Carry out r,p reservation octivines in a manner which will mozimize productivity: and ensure that the City's poircres and procedures ore followed. b) Scheduling: Manage City ranspormtion services n oc:mdonce W,h _;ty pohcwe and procedures. Receive approve and process requests jar service. Review and refine daily rap rtineranes. Using maps and software assess distances and roaring to ensure efficient Crave, parrerns. furore client call backs regarding ddscreooncies and /or schedde changes, Administer and enforce the City s cancellation and no -show polices: rcluding processing rancellatlons trock!ng passenger no-shows .marling lettt r5 and making phone rolls. cJ DapatUvng Schedule and 755ian drivers and vehir!es m accordance with N,e service hour scheaules and srhedwea tops for eoch day: Assist Jovers while they are in service to carry out the ossigned trips ca -time, prowdng address assistance and telephoning passengers as needed: Minna, toe performance cf scheduled trips reassigning taps sad /_raa/uspng the vumoerof vehicles in sewice as needed to ensure on -nme aertrmonce io the most efficient manner Lizabeth Eriza & Alice Ring Dispatcher /Reservationist /Customer Service Ms. Lizabeth Eriza and Alice Ring have been serving the system in some capacity since 2014. Lizabeth came to Keolis with a background in customer service and call center reservations. As the system demand is roughly 40 advance reservation calls per day, Lizabeth is a perfect fit serving the City of Seal Beach passenger base. She will oversee the telephone requests and inquiries in the interest of providing excellent customer service. She and Ms. Ring will be the primary point people answer incoming calls and processing requests. Ms. Ring has a background in driving and customer service which gives her unique perspective from the passenger and the driver side as she understands some of the challenges in day to day service. As requests come in, they are entered into a computerized system to ensure efficient travel patterns and maximum productivity. As a result, daily manifests and vehicle assignments are provided to system drivers. In addition, Ms. Eriza and Ms. Ring will handle client call backs as necessary and coordinate and communicate any schedule changes. All of their duties and responsibilities will be handled in accordance with City policies and procedures to include cancellations and no shows. All system activity is tracked and monitored to facilitate continuous improvement. In addition to the dispatch and reservation efforts, this team will also work closely with the operations team, and provide support and input in the areas of training, quality assurance and employee relations. She monitors changes in trends or performance to ensure that the service runs efficiently, safely and on -time daily. The dispatch /reservation team is responsible for telephoning passengers as needed, monitoring the performance of scheduled trips, reassigning trips and /or adjusting the number of vehicles in service as needed to ensure on -time performance and efficiency. K e o I r S Seal Beach Senior Transportation Services Page 5 Drivers Drivers most meet the foflowmg s[ondords. Dnvo s must be legally licensed to operate a bus in the State of Cal¢orma as well us maintain any other licenses or ; emficotes required by applicable feder.,l state, or local regulations. Drivers must be :n good standing with the DMV. Drives must be able to ;peak understand and read English adegootely. Drivers are required to treat all passengers with respect and caurresy Keolis is fortunate to have dedicated and committed drivers (licensed to operate a bus in the State of California) serving the City of Seal Beach. The City benefits from the tenure of Mr. Zita Zaldy's knowledge and experience with the passenger base and geography for the past 12 years. Our newest driver, Mr. Jerrold Lipke has been dedicated to this system for the past 6 months. Both drivers have demonstrated professionalism and customer service excellence in the provision of service for the City of Seal Beach. Our extra -board drivers have been providing back up for the system as necessary for the past 5 years. We are proud of our drivers performance as they continue to treat all passengers with respect and courtesy. In fact, they receive many commendations for their service as evidenced by the letter of recommendation, found at the end of this tabbed section, as the most recent example. Any driver servicing the City will continue to maintain all licenses or certificates required by local, state, or federal regulations. The existing (and proposed) staff are in good standing with the DMV and are able to speak, understand, and read English proficiently. Dress & Appearance Standard ' •rers wPien operating a vehicle in C 4 ser re which wUl convey a praje55ranpl image. its the - anrroctors responsibility to see rnor drivers uniforms remain in good repmr, and do not apoear old or worn out uaifarms thor ore lot in good repmr must be reploced The Cdp may require all drivers to have new ,pro %arms upon owmdnq a new zontract. Drivers currently provide service in a professional uniform consisting of blue pants and light blue polo shirt conveying a professional image and easily recognizable by the passenger base. The Dispatch staff monitors the appearance of the uniform at check in each day to ensure the uniforms remain in good repair. This process will be continued throughout the new contract. Personnel Policies °`f = ^. _.>onne�por.e n; ion, r c�;ta- gin; r =derol�NS�a�d�ng hu[norlirr 'ed to. ill re3iea,on, c�ncorn,no Keolis and all affiliated companies are committed in all employment practices, including recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, all conditions of employment, and to providing a workplace free from sexual harassment as well as harassment based on such factors as race, color, sex, sexual orientation, religion, national origin, ancestry, age, medical condition, genetic condition, marital status, disability, or veteran status and other terms and conditions of employment. The components of our organization's EEO plan are outlined as follows: 1. A full commitment to EEO for all persons, regardless of race, color, creed, national origin, sex, sexual orientation, genetic condition, medical condition, or age. At its discretion, the Company may include K e o Ir s Seal. Beach Senior Transportation Services Page 6 persons with disabilities: 2. A commitment to undertake an affirmative action program, including goals and timetables, in order to overcome the effects of past discrimination on minorities and women; 3. Thatthe responsibility for the management of the EEO program is assigned to our Company's EEO officer, Frances Woodring, Vice President- Human Resources. 4. That all management personnel share in this responsibility and will be assigned specific tasks to assure compliance is fully achieved; 5. The applicants and employees have the right to file complaints alleging discrimination with the appropriate official; 6. That performance by managers, supervisors and all supervisory staff will be evaluated on the success of the EEO program the same was as their performance on other Company's goals; and 7. That success achievement of EEO goals will provide benefits to the recipient /sub recipient /contractor through fuller utilization and development of previously underutilized human resources. It is Keolis' policy to follow and operate in compliance with local, state, and federal law, including The Civil Rights Action of 1964, Title VII regulation, the Americans with Disabilities Act of 1990 as amended, and section 501 of the Rehabilitation Act of 1973. In addition, Keolis is committed to operate in full compliance with Federal Transit Administration requirements, including Federal Register C 4704.1. Keolis, and all affiliated companies, regional management personnel and the EEO Officer, Frances Woodring, Vice President- Human Resources, are committed to continue our affirmative action program, and the EEO Officer accepts the responsibility of our Equal Employment Opportunity Policy Program. All personnel policies are available to the City upon request. Removal of Drivers .. I aver be removed from vansperiing C,T, r. stomets fo, ercesswe c'cmploints. rsdeness. or other maecroc•�re oencv ::pFeaio ,-t,e, rareivmg three or morlt ✓olid tostorhei complaints within a rolling 30 -doV pertad will he sable r -_ : £hirer/ 1301 Jay probotlon period- rh= Oty .v,li noafy the Contractor n writing, of any dr -„er determined insmtabie. Within ten deys of receiot of sicn nonce. Contractor shol( at its sole aescreoon ether oroeose -o enlace cie diver or present to the Cty a plan for correCnng the driver; performance deficrenaes if either the City re;e-cr the plan ci -he diver s pei)arn,cnce def:c:enaes are nor corrected m the City , 3dbsfact7o,n whin,, I,e 30 j,,v plan petted. the Contractor shalt 1117meMorely recioce pie diver Keolis understands that the City may require that any driver be removed from transporting City customers for excessive complaints, rudeness, or other inappropriate behavior or appearance. Any driver receiving three or more valid customer complaints within a rolling 30 -day period will be subject to a thirty (30) day probation period. Fortunately, Keolis drivers have never been subjected to this policy. However, we do understand that the City will notify us in writing, of any driver determined unsuitable. And further, within ten days of receipt of such notice, we shall, at our sole discretion, either propose to replace the driver or present to the City a plan for correcting the driver's performance deficiencies. If either the City rejects the plan or the driver's performance deficiencies are not corrected to the City's satisfaction within the 30 -day plan period, Keolis will immediately replace the driver. K e o I r S Seal Beach Senior Transportation Services page 7 Driver Feedback Since arvc�s are tee is t one . ,, •n the field, dnvel 'eedbOCK about schedules, customer needs. vehicle mamtenonce and working condmons ,s imperative. The Cantroctor must have on -going mechanisms, mcludmg monthly diver meetings to capitalize on driver feedback. the C,ty sholl be allowed to participate in monthly driver meetings. Keolis realizes the relevance of driver feedback as they are the front line of the City and Keolis. They provide first -hand information to be utilized for decision making. Information is gathered via daily logs and direct daily communication with drivers. Recurring topics are discussed in an appropriate manner. Safety issues are discussed in monthly safety meetings. Safety Meetings — Safety meeting topics are not "general" Instead, Keolis utilizes information gathered from the field from the system over a period of time. Before each safety meeting, safety management examines system trends such as "following too close;' "hard stops," "left /right lateral turns," "intersection negotiation," "incomplete stops," etc. Keolis presents this information to the operators at safety meetings with direction on correcting the behaviors. Operators are informed of specifics of accident scenarios /safety infractions from their system for the month (without divulging personal identification of the employee involved, of course). We find that when employees are confronted with actual system scenarios involving their own local behavior, system hazards, and equipment, it has a lasting impact on personal accountability for accident prevention and responsibility. Depending on the nature of the items discussed and the system performance, customized action plans will be developed as necessary for system improvement. The City is and will continue to be welcome at all monthly safety meetings. K e o I / S Seal Beach Senior Transportation Services Page 8 RESUME Mark Slagle Project Manager Training Safety Leadership Leadership Techniques Behavior Based Safety Understanding Human Behavior Accidents and Why People Have Them Drug and Alcohol Testing Regulations Fixed Route Operations Dial -A -Ride Operations Shuttle Operations Rail Feeder Operations Alternative Fuels CNG Operations Propane Operations Transit Supervision Regulatory Compliance Administration Dispatch & Scheduling Overview Mark Slagle brings 25 years of transportation and supervisory experience to his role as General Manager. His background encompasses safety, training, accident investigation, operations and management. Mark began his transportation career at his family's business, Riverside Taxi, working as a vehicle operator. Experience Western Transit Systems, Inc. (a Keolis Transit America Company) General Manager 2013 - Present Ms. Slagle's responsibilities include safe daily vehicle operation, recruiting, training, dispatch, scheduling, vehicle maintenance oversight, service reporting, regulatory compliance, and customer service. • Manages and directs transportation operations for over 50 Fleet buses • Manages and directs transportation operations providing over 20,000 passengers monthly • Supervises over 70 staff members, including over 40 drivers, and experienced senior staff members including supervisors, dispatchers, customer service representatives, scheduler /router, road supervisors, lot attendants, and mechanics. • Supports operation of CNG fueled buses and taxicabs, resulting in recognition from Clean Energy for efforts to reduce emissions through the use of clean CNG fueled vehicles. • Provides office management, administrative management and human resources support for both taxi and bus operations at the Anaheim Terminal. Western Transit Systems, Inc. (a Keolis Transit America Company) Yellow Cab of Greater Orange County (a Keolis Transit America Company) Safety and Training Manager 2005 - Present Oversee all safety and training efforts for this contract. Develops refresher training programs and monitors the job performance of the operators with a constant focus on the overall safe delivery of service for passengers. Years of experience in managing the safety and training aspect of the shuttle system gives him a keen understanding of the needs of the passengers, which is supported by regular communication with the operator team. Yellow Cab of Greater Orange County Driver /Accident Investigator 1990-200S Transported clients safely and on -time throughout the Orange County area. Responded to accident and incidents immediately to obtain information from al parties involved and document occurrence. Ensure that disabled vehicles were immediately dispatched to transport passengers in a timely fashion. Complete investigation documents for employee files and for insurance purposes. Riverside Taxi Operations Manager 1992-1995 Responsible for personnel, terminal and operations. Responded to customer's complaints, monitor routes, complete schedules for drivers and monthly billing for individual contracts. Responded to and resolved customer complaints. Maintained driver files complying with requirements of the Department of Motor Vehicles and California Highway Patrol. Reference Statement from the City of Yorba Linda Hi Mark, Western Transit Systems/Keolis Transit America has provided contract services for the City of Yorba Linda's senior mobility program, TRAILS, since 2008. Currently, service is provided Tuesday through Friday between the hours of 8:00 a.m. and 4:00 p.m. with service running to locations within Yorba Linda and one mile outside of city limits. The program is a "dial -a- ride" style service which transports adults ages 60 and older to and from the Community Center, medical appointments, shopping, and other destinations. The Western Transit staff have consistently exhibited professionalism, sensitivity, and sound judgment when providing service to Yorba Linda seniors. Contact name: Valerie Passarella, Recreation Coordinator (714) 961 -7185 voassarellai @yorba- linda.org Valerie Amy day counts.r9 Orange County Adult Achievement Center 225 W. Carl Karcher Way I Anaheim, CA 92801 1 714 744.5301 September 7, 2016 Dear Seal Beach Senior Community, Western Transit has been a longtime provider of transportation to our clients at My Day Counts. We provide programs for adults with developmental disabilities, and Western Transit brings our clients to and from program each day. It is a fairly substantial operation with close to 25 routes transporting around 240 clients all throughout Orange County. In my experience, I can say that Mark Slagle and his team are dedicated to our clients' safety and care. It is vital to us that the drivers display the utmost care when handling our clients for both their physical and emotional needs. For many of our clients, their driver is who they see at the beginning and at the end of their day. Western Transit does everything within their will to provide a timely service for our clients and makes us aware when there are problems on the road that may cause a delay in service. With an operation this large, there have been a few occasions when expectations have not been met. However, Mark Slagle and his team have been excellent at responding to the issue and make the appropriate corrective actions when necessary. All of the staff I have interacted with from the administrative staff to the mechanical staff all display professionalism and expertise in their area. There is a lot that goes on in the background as it relates to recordkeeping. Because the buses of ours that they use were granted with Federal dollars, there are certain reporting requirements that must be met on a regular basis. We as an agency also receive funding from OCTA to cover our transportation costs, and Western Transit must also provide detailed reports to them. If you would like to discuss our experience further, please call me at (714) 744 -5301 x 107 Sincerely, Aaron Flores Chief Financial Officer Established 1951 - Making life better for people with disabilities. Brow rd Sheriffs Office Bid IW27MFW RLI# 16022MFW – BSO FLEET MAINTENANCE SERVICES DEPARTMENT OF LAW ENFORCEMENT AND ADMINISTRATION VEHICLES REFERENCE FORM - To be completed by Proposer's Client NOT BY PROPOSER PROPOSER'S COMPANY NAME: Keolis Transit Services, LLC. Name of Reference Agency: Fresno Area Express Address of Reference: 2223 G. Street, Fresno, CA 93706 Contact Information of Reference: (559) 621 -1101 jim.schaad @fresno.gov Phone # E -Mail Address 1. Contract term - begin /end dates that Proposer provided /provides Fleet/Repair Maintenance Services to your facility. 2. (If there were any breaks in services, please state reason and duration of the break): 3. Is Proposer still your Fleet Maintenance/Repair provider? H not, please elaborate: Ye S - 4. Yearly average # of vehicles serviced by Proposes Heavy Duty ( >1 ton) Q Light Duty 5. Is your agency satisfied with the level of service and staffing provided by Proposer? Please elaborate. 6. When a problem is encountered or rework required, is the Proposer responsive to your Agency's concerns? 7. What is response time for addressing concerns? Re Pi a 8. Would you recommend Proposer for Fleet Maintenance/Repair Services for BSO? 1 5 9. Has Proposer been placed on notice of violation of contract? Please elaborate. NO 10. Does Proposer provide adequate perWnnel to meet your repair needs Date •ceS 4 { S r a,-" Title 7172616 12:15 PM p. 245 3. TRAINING & SAFETY PROGRAMS _ca , - .....� .,,, a .c , , k, , _ ir s �,� . e. c. e y„., .a:n,n9 rr rn a _ _ ^g aid ace ^3oc ^s . j'e�" yes. gl, cc;,o)Ta- -rg -�e hac:ur510: _ -m:[n nl' cm' ,t-'[ e ceTe ^rs't . - 3CP`: ^le cml. score no fede,n d,ug tesnrg is Hans. 3- Cary'cr,,3'7SHAC;nnoctne shad ro mcly wrt - ahfc,mo OSHA ,eg 1,anents Keolis offers a comprehensive training and safety program in line with all local, state, and federal regulations. Training is the primary element of our safety program. Our operator training program provides the foundation for success. Our operators dedicated to the City's service have successfully completed the described training program. Although we have had very little operator turnover in over 5 years, any new operator is required to complete the formal program prior to driving in service for the City of Seal Beach. Operator Training Keolis believes that operator training is the foundation upon which safe, dependable vehicle operations are built. Well trained and consistent operators who follow procedures in detail will ensure that buses operate on time and are dependable for our customers. As a leading provider of transportation services nationwide, Keolis leads the way with industry- proven best practices and comprehensive training programs that improve employee performance and create safe and reliable vehicle services. Training Program Overview The Keolis operator education program (OEP) begins with classroom training before movingto behind thewheeltraining, additional certification training, and continuous training. Classroom instruction is dynamic and efficiently paced. The daily schedule includes multiple topic changes in order to maintain the interest of trainees. For an interesting classroom experience, our program includes video, graphics, workbook reading and exercises, demonstrations, group and individual exercises, and role playing with multiple opportunities for trainee participation. All training programs meet local, state, and Federal requirements in accordance with motor vehicle codes and Cal OSHA. Corporate Training Support Keolis directly supports our local training programs with dedicated corporate support positions. The Keolis Vice President of Safety and Risk Management, Mr. Reggie Reese, and his staff provide oversight and direction for training programs to all local Keolis location operations including the City of Seal Beach. Mr. Reese oversees all safety and training program content and implementation. He not only ensures that Keolis policies are followed, but he also makes sure that all operating locations meet or exceed legal or regulatory requirements of local, state, and federal agencies. K e o I r s Seal Beach Senior Transportation Services Page 9 Keolis Training Staff The majority of the training program is delivered by Mr. Slagle. Corporate support is available to every local operating location for assistance in delivering the Keolis OEP. All Safety Trainers are required to be certified a Red Cross First Aid and CPR instructor; certified Transportation Safety Institute Transit Trainer; certified DMV Employer Testing Program Examiner; maintain a commercial driver's license with passenger endorsement and airbrakes certificate in good standing if necessary; and maintain a current medical certificate. Operator Education Program (OEP) Keolis has implemented a training program designed to provide comprehensive and thorough training for all of our operators and operations staff. The program uses classic classroom training as well as hands on practical experience, and takes advantage of current technology to maintain the interest of trainees by using audio /visual aids, DVD, online resources, role playing, workbooks, oral and written testing, and self -paced learning. Training is conducted by qualified and certified trainers, as well as senior staff and management for each location. Guest trainers are also incorporated for specific program topics and specialized training opportunities. The standard operator training program allows for custom elements and modification to meet the needs of our individual operating locations and their clients. Using this flexible design, Keolis achieves a consistently high standard across all of our operating divisions by ensuring that critical elements of the program are implanted at every location, while specific needs of our clients are also addressed with contract- specific training. The Keolis training program is a minimum of 80 hours in length, including 40 hours of classroom learning and at least 40 hours of behind - the -wheel learning. Additional program elements provide additional training hours. However, effective training is not judged only by hours spent in class, but rather the content of the program itself. To ensure the highest quality program, Keolis has utilized several respected industry resources to build our program, including the U.S. Department of Transportation, Transportation Safety Institute, and Avatar Management Services. A summary of the Keolis OEP components is provided below: Day Category Module Description Classroom Introduction Welcome & Expectations 1 Classroom Company Policies & Employee Handbook 2 Procedures KeoIrS Classroom Vehicle Operations Classroom Project Specific Training Classroom SEE #1 Vehicle Introduction & Operator Manual Customized for Every Location Safety is Every Employees #1 Responsibility Classroom First Aid & CPR Red Cross Certification Seal Beach Senior Transportation Services Page 10 3 Classroom 4 Classroom 5 Classroom Customer Care ADA/Passenger Sensitivity Defensive Driving Total Classroom Instruction Behind the Wheel 6 Behind the Wheel 7&8 Behind the Wheel 9 & 10 Behind the Wheel 11 to 20 Behind the Wheel DVIR Training Securement Training Closed Course Training On -Road Training On -Route Training Total Behind the Wheel Instruction Total Instruction Based on industry Customer Service Programs Based on Passenger Assistance Training Program Based on Smith System Pre -trip Inspection Training Complete Hands On ADA Training Vehicle Familiarization & Skills Development Emphasize Defensive Driving & Skills Testing Real World Testing & Evaluation 40 4 4 16 16 40 80 120 Safety Plan Keolis has developed and authored a comprehensive safety plan. One of the main priorities of the safety plan is to teach employees how to maintain attention to detail and develop good operational habits. These two attributes are critical in preventing accidents and maintaining our excellent safety record. Safety is the most important commitment we make to the communities in which we operate service. No matter how courteous the Operator, how timely the service, or how clean the vehicle, unless the transit operation is safe, all of our other efforts are wasted. Safe operation of the vehicle is what our passengers expect from us. Confidence in the ability of our services to operate without incident promotes the continued success of the system and encourages public support for the service we provide. Mr. Slagle works directly with the management team to develop an annual site safety plan. This plan serves as the basis for that year's safety campaign and programs. System Safety Manual Keolis works with the City to ensure that elements of service that are specific to this contract are included in the safety manual used at this operation. Our local team works with the City staff to ensure that all aspects relative to safety and operations in the operating area are incorporated into this document. It is important to note that this is a working, customized document and can be revised as necessary. Monthly Safety Meetings Mandatory monthly safety meetings are conducted to discuss topics of local importance. Safety meetings are designed to reinforce the position that safety occupies on the job while making appropriate applications to home K e o I s Seal Beach Senior Transportation Services Page 11 safety for added employee value. If a safety issue needs to be discussed with a specific operator, he or she is counseled and retrained as needed. Safety Discipline Keolis' operating policies and procedures outline preventive measures and sanction employees who disregard safe practices. Employees who repeatedly engage in unsafe behavior are terminated. Our safety standards are high; for this reason, Keolis focuses on the causes of all events and incidents itself, rather than on severity only. An operator who demonstrates disdain for safety is held accountable for his /her actions, up to and including termination. Conducting facility safety evaluations, reviewing accidents, and heightening safety awareness highlight our resolve to deliver a service that is safe and actively promotes prevention. Corporate Safety Oversight Reggie Reese, Keolis' Vice President of Safety and Risk Management, is responsible for ensuring the Keolis management team implements our national safety program and maintains compliance with all local, state and federal regulations. Our Senior Vice President of Safety and Risk Management, along with our executive management team, has developed a comprehensive safety and training effort designed to ensure that Keolis operations meet and exceed established standards for hiring, training and maintaining employees as described throughout this proposal. Mr. Slagle, the general manager at our Garden Grove facility, is responsible for ensuring implementation of our national safety program. Reggie Reese, our Vice President of Safety and Risk Management monitors the local management team regularly by auditing local safety efforts, reviewing all accident and injury claims, reviewing monthly performance statistics, coordinating corporate assets to address specific deficiencies found on the local level, and working on issues regarding training and accident investigation. Safety Committee The safety committee is a major element of the safety awareness program, and employee involvement is critical. The primary function of the safety committee is to review performance trends, analyze causation, develop practical solutions and implement them for continued improvement. Accident Prevention An operator who drives foryears without an accident has developed the ability to maintain attention to detail, good operating habits, and has become self- motivated for success. Emphasis on attention to detail starts in training and continues throughout service operations such as morning observation of the DVIR process. Observation serves two purposes; to encourage attention to detail and ensure the DVIRs are being done properly. Positive reinforcement includes encouragement and praise for accident -free driving record by recognizing this accomplishment. Seatbelt Enforcement Shuttle operators are required to visually determine if the passenger has placed their seatbelt on and will not move the vehicle until each passenger has done so. Safety Training — Passengers Requiring Wheelchair Lifts All vehicle operators are trained to use wheelchair lifts. This training includes using the lift as an operator as well as a passenger. Operators experience the use of different mobility devices in this training, including a wheelchair K e o I r' S Seal Beach Senior Transportation Services Page 12 (complete with lift boarding, securement, and lift de- boarding), walker, cane, and a white cane for the visually impaired. Keolis' vehicle operators for the shuttle service are longstanding employees who know the passengers and provide genuine customer care. They are comfortable with the shuttle riders and well- versed in the safe use of wheelchair lifts for varying types of mobility devices. CHP, PUC and Regulatory Compliance In our Garden Grove location, our local team has successfully passed all CHP inspections with a satisfactory rating and provides all statistics to the City to comply with all Section 5310 Grant Program vehicle inspection and reporting. As a professional and experienced operator, we know the importance of maintaining our qualifications and legal ability to operate within the State of California. We also know the many benefits of maintaining strict regulatory, safety, and legal compliance. Western Transit Systems, Inc., a wholly owned subsidiary of Keolis Transit America, is an authorized Motor Carrier with the California Highway Patrol. In addition, we maintain California Public Utilities Commission authorization to provide contracted busing services for the public. We are also a registered participant in the Department of Motor Vehicles Pull Notice Program. State & Federal Regulations As a professional and experienced operator, we know the importance of maintaining our qualifications and legal ability to operate within the State of California. We also know the many benefits of maintaining strict regulatory, safety, and legal compliance. As a fully qualified transportation provider, Keolis maintains complete compliance with all regulatory agencies and regulations affecting our operations. From initial operator recruitment, through to delivery of services to our riders, we make sure that our operations not only comply with, but exceed, acceptable legal standards. This includes compliance with at least the following standards and regulations: • California Highway Patrol (CHP) • Motor Carrier Regulations • Public Utilities Commission (PUC) • Department of Motor Vehicles (DMV) • DMV Pull Notice Program • DMV Employer Testing Program (ETP) • General Public Paratransit Vehicle (GPPV) Certification • Vehicle for Developmentally Disabled Person (VDDP) Certification • California Motor Vehicle Code • Title 13 • Department of Justice • LiveScan Background Checks • California Air Resources Board (CARB) K e o I Y's Seal Beach Senior Transportation Services Page 13 • Federal Transit Administration (FTA) • Federal Department of Transportation (DOT) • Transportation Security Administration (TSA) • Drug and Alcohol Testing Program • Equal Employment Opportunity (EEO) Employer • Industrial Welfare Commission • Wage Orders and work rules • National Labor Relations Board (NLRB) • Collective Bargaining Agreements and Labor Relations • OSHA and CalOSHA • Injury and illness Prevention Program (IILP) • Red Cross First Aid and CPR • EPA and CaIEPA • Storm Water Pollution Prevention (SWPP) • Federal Contracting Requirements • Americans with Disabilities Act (ADA) • Local fire, safety, building and environmental requirements Compliance with the many regulatory agencies and regulations that apply to the commercial transportation industry requires constant attention and dedication form our local and corporate staff. Keolis supports our local transportation operations, supervisors and managers with direct assistance from our corporate and regional offices. Drug and Alcohol Screening Compliance Keolis is fully committed to providing consistently safe and high quality service by ensuring a drug and alcohol free workplace. The use of drugs and /or alcohol represents a serious threat to the safety of transportation services. As part of our dedication to safety, Keolis maintains and enforces an aggressive drug and alcohol testing program. Provided for your review in the Appendix, our policy is in compliance with the Omnibus Transportation Employee Testing Act of 1991, the Department of Transportation (DOT), and the Federal Transit Administration (FTA) Regulations (49 CFR Parts 40 and 655). These regulations require that drug and alcohol testing be performed on all employees who perform safety- sensitive functions and the regulations protect both the employee and the integrity of the drug and alcohol testing process, while safeguarding the validity of test results, and ensuring that results are attributed to the correct employee. Any applicant with a positive pre - employment drug test, or who refuses to test, is considered ineligible for employment with any Keolis company. Our comprehensive program covers not only pre - employment screening as mandated by FTA regulations, but also includes testing at random, post- accident, return to duty, and reasonable suspicion conditions. K e o I r s Seal Beach Senior Transportation Services Page 14 4. RESERVATIONS, SCHEDULING, & DISPATCH Transportation Service Scheduling Cantrdctar shall oravide qualified and trained persomler to answer and properly respond to all telephone, facsimile and T00 calls for trip reser-onons, .in ce larons, ride check status, service nownes. on- general information requests. Scheduling is to be based upon 24 hour advanced resen orons. Some day pickup con be Crowded hosed upon available space but not guaranteed Porropants are to be able to make reservations via a toll free "800" service or other non -toil method. Reservations stpfjf,holl at a minimum be on -duty during the hours of 700 am to 5:00 pm on week0oVs. Cancellations con also be taken oi, voice mail Concellanmis received during the weekend far a Monday ride must be processed to avoid unnecessary no -sncsa octmity on Monoov. Due to the nature of the multi-modal facility, personnel are available 24/7 to answer telephones. However, the call center is staffed with dedicated dispatch /reservations staff serving the City of Seal Beach Monday through Friday from 7:00 to 5:00. Overflow facility staff are available to answer after 5:00. As described in the staffing section of our proposal, personnel are trained to properly answer all incoming calls and schedule 24 hour advanced reservations as required. In addition, same day reservations can be accommodated if space is available. To facilitate ease in reservations, the facility boasts an 800 number for riding passengers, a facsimile and a relay system as well as TDD access for incoming calls. In the event the caller does not reach a live reservationist, messages can be left on voice mail and are processed at the time of the call and absolutely no later than prior to the next business day. Dispatching - wnde qualified jnd tanned oe6mmel ro: schedule and assign drivers and veh¢res in accordance with the service hour schedules and scnecd ed trips for each dnv. assrsr drivers while tae , are in service to corry, out the assigred taps on -time. Crowding address ossistonce and telephoning aassengers is needed- ,nonrtor the ner7ormance of scheduled tops, reassigning trios andloi adlusm:g the number of vehicles n set vice as needed ro ensure on pme performance in the most effinent manner and ensure that onondctooted service demands passenger ono eh,cle arc:dents, othe events aria general service deiivery are handled ooproprdtely Dispatching staff cue to be available oerween the hours ci 7.30 am and 6:00 ern Monday - Friday- excluding weekends and nohdoys. Dispatch staff will also ensure that the f_,ty s por,cy of No stranded possergers is achre-ed. As described in the staffing section of our proposal, we provide qualified and trained personnel to schedule and assign drivers and vehicles as well as take reservations. We currently use a computerized system called Midas PT as a dispatching tool. The system provides support for advance reservation scheduling as well as accommodation for same day scheduling using an optimization tool to best schedule trips according to times and geography. Additionally, previously booked trips It client data will remain on file, so that bookings are made faster. It will also be possible to automatically generate reverse trips and multi-leg with minimal data entry, and get warnings about possible booking conflicts. K e o I r S Seal Beach Senior Transportation Services Page 15 5. VEHICLE OPERATIONS Service Schedules he ,.rty and Ccntrocoar,nad;ointiv revise and repne me service levers ,used or actuor service aemand to maximize service efficiency within the e11namPte`5 specified by Crt aolicies. In the event tnat ma/or changes, increase or decreases. are required from the service levels spegRed by the - ty •n mesr cases the city will give the Contractor m !east 5 working days to respond to major changes requiring more drivers or motor adjustments I) work snifts As irttle as 24 hours .napce may be giver ro respond to minor adjustments. Alralor changes will be given m writing by the City's Protect Manager Minor adjustments, depending on the rime frame allowed may ae given verbally and then confirmed by a written memo- The Contractor ✓Phi ✓ sery -e hnyr5 when 'he-/ are it 000rivec' b, rn_v - ;'g Prplect Ma ^ages- 5aCh hours w.!r riot be cold far by the C,ty unless Under the City's direction, Keolis operates Route 44, 45, and 46 on a fixed schedule. Through our partnership, we have jointly refined service levels based on demand and in the interest of efficiency; keeping the needs of the passengers at the forefront of any service decisions made. In fact, such changes have been implemented successfully throughout the term of our contract. Just recently, the City requested a change relative to the Thursday Shopper Shuttle which we will successfully implement on September 8th. Keolis will continue to work with the City relative to any future changes Driver Trip Sheets Cl -, 3 —3Xto I I I I1­ e; a9i'Ips'mm _ -jn_ar In lck:hor I 5Pr ✓,_ eJOS a�C n_ =eC< Outside of system software, Keolis also implements traditional assessment sheets that are distributed to operators and supervisors. The operators are responsible for completing a Daily Trip Sheet each day. Information includes passenger information, pick up time, drop time, trip origin and destination and any necessary notes and documentation. Vehicles r _r.,, •dr F.. -: ._ ., >uJ . +? � , .. ,n: ^ <e � _., 'G5±.2 _ _ � 2., nl - +_.. ].. "e5.; ble inn c. ^ {e n. •, ., .�cC inn A' '7 C7 .� �e - _. �,. a.: ;;r; "i a= ..r: ^:. wrl r,t ace' P,re'� 'pry It ird,o �w GPa t r t ^e . -Il _ Keolis will continue to utilize the 3 City provided vehicles plus a spare to operate City services. During operator check -in, the dispatcher ensures all operators have the needed tools (tie downs, two -way radios, etc.). Each vehicle has two -way radio communications, all documentation, and special instructions regarding their specific run as well as specific passenger issues (for example, stair assist needs, hand -to -hand clients, visual/ hearing impairments, special drop -off and pick -up instructions, etc.). This information is provided on the daily manifest. Back -Up & Overflow Service K e o 11' S Seal Beach Senior Transportation Services Page 16 In addition to proactive scheduling, Keolis uses the following to prevent late pick -ups: • Backup operators —The Senior Transportation services are operated from a location that serves as the base for several operations. This provides Mr. Slagle with access to operators that are on -site and ready to go into service at any time. • Taxi services — Our existing working relationship with Yellow Cab provides the City with a cost - effective option to assist in service delivery in the event that vehicles are running late or for some reason unavailable. • Keolis is fortunate to operate several services out of the nearby Garden Grove facility. In the event it is necessary for supplemental service, Keolis has the resources and knowledge to provide additional service seamlessly. Vehicle Storage _ nt gctoi, c . - ^nr w,;. • ::��; ^o lot 6e mcr- I'll 40 rdas 11-% Cl e,l Proposed Operation Facility Keolis will continue to use its existing facility at 13591 Harbor Boulevard in Garden Grove for the operation of the City's services. This facility sits on about 2.5 acres and includes administrative offices, dispatch /reservations, a full service vehicle maintenance shop, propane fueling, as well as: • Computerized dispatch and reservations office • Full customer service office • Parking and storage for more than 200 vehicles • Complete vehicle maintenance shop with appropriate tools • Ten vehicle maintenance bay • Two full -sized vehicles lifts • Extensive parts and equipment storage Contracts Operated at this Location Aside from the City Seal Beach routes, Keolis operates the following contracts from its Garden Grove facility: • City of Anaheim- Senior Mobility Program • City of Costa Mesa - Senior Mobility Program • Costa Mesa Senior Center • City of La Habra Senior Shuttle Service • Orange County Adult Achievement Center • City of Placentia Senior Mobility Services • Regional Center of Orange County This facility is conveniently located 12 miles from the City of Seal Beach with easy access to both the 22 freeway and the 405. K e o I r s Seal Beach Senior Transportation Services Page 17 6. PERFORMANCE STANDARDS - MANAGEMENT & OPERATIONS Assessment of Penalties or re imam 50 days of aperonons under rrs contract. City ono Cpnt:.actor wi oerfarmonce measures to ensure that standards nave been established which are ap: - - - NO be assessed Before assessing penalties. the City will use the'olfowirg arocedure t The Oty writ nanfy the 'onrrarbr of its inteor to assess ❑ penalty, ?, the Contactor will be given an opportunity to demonstrate that the failure could not eas :rnr,,y +•o,e been prevented oy the Corrroctor Failures caused by ocnans of Coy stcf, namrol disasters, or ertre.me and urusoa %weather or traffic condiacns will be considered nor preventable. Any such dorm must be supported by adeauare documenmCor in the Contractor s daily Dispatcher Loa. 3 if me Cry determines that the fmlare was rot preventable, then the penalty will be waived. The City's decision to waive the assessment of any oenony wdl r no way affect the ,rys right to assess ❑ penalty for a similar fodure in me future and wdl in no way affect the Conuactor s obhgahon to meet the associated performunce smndara. Continued nonperformance of Contractor andbr serious violation of service standards may result in assessment of penalties ad ra and mdudmg tei minanon of contract As the current operator of the service, Keolis is proud of the performance levels provided over the past 6 years. Our team is dedicated to excellent service provision in consideration of the needs of the riding passengers. As the existing provider of the Routes 44, 45, and 46 for the City of Seal Beach — and a current provider of fixed route, paratransit, dial -a -ride and shuttle services across the country — Keolis has a comprehensive understanding of the needs of the City riders and the city's standards. With a base of local operations, and an extensive experience across the country and around the world providing accessible public transit to thousands of riders daily, our management team has the operational experience and dedication needed to provide high quality transportation with excellent customer service. The core of our transportation service delivery is excellent customer service. We pride ourselves on thinking like passengers and understanding their core needs including safety and on -time performance. Our extensive experience in the City of Seal Beach and globally tells us that in order to effectively provide the necessary services to the patronage we are required to: • Provide high - quality, reliable transportation services with superior on -time performance • Operate in a manner that is safe, properly permitted, and meets all regulatory requirements • Provide top -notch training for all staff • Provide a highly skilled, experienced, and competent project manager and supporting team • Recruit, hire, train, and employ properly licensed operators who meet stringent qualifications • Provide all staffing for revenue vehicle operations, including operators, dispatchers, supervisors, and support staff • Provide detailed service reporting and billing • Comply with funding partner's reporting requirements • Meet and exceed extensive quality assurance performance expectations • Provide transportation with exceptional customer service Annual Review of Standards K e o 11' S Seat Beach Senior Transportation Services Page 18 s :rys. an„ e. a ies ro ensure and en- our?ge nrrens_., ethr.e�ry and ^'L'r Jbo� 0 ?'(JrrPOBL2 7i >. . r2_ Keolis has reviewed the City's requirements and will continue to work with the city to ensure standards are met and exceeded throughout the term of the contract. Quality Control Our quality control program is customized to the City of Seal Beach services and covers all aspects of service, including monitoring of reports and procedures. We routinely monitor our performance through this program and speak with City staff to share these findings. This provides opportunities for improvement on a regular basis. Mr. Slagle promotes an environment where all employees are responsible for quality assurance. He meets weekly with the management staff to compare results and determine areas that need to be addressed quickly for improvement— both short term and long term. Mark is the lead on quality control and works closely with his team to ensure that the project's performance goals are met daily. He regularly monitors the entire system, including: • Routing efficiency • Customer service • On -time performance • Missed trips • Refueling • Productivity • Operator appearance The Keolis Audit As your partner in the delivery of the Senior Transportation Services, we strongly believe that Keolis and the City are on the same team and working towards the same goals. An audit of the system is a collaborative effort to ensure that mutual goals are being met and that areas where improvements are needed are identified and addressed. A strong operational audit in place ensures that these improvements are made before service issues arise. Keolis' audit focuses on the quality of service, contract performance standards and contract deliverables, and closely examines the following key areas of service delivery: • Administration • Financial and operational measures • Operator and supervision review • Service planning • Maintenance reviews • Risk management, safety and training • Report usage • Systems and procedures Preventing and Minimizing Late Pick -Ups Our Seal Beach team's scheduling goal is to allow ample time in between each stop to account for to ensure K e o I s Seal Beach Senior Transportation Services Page 19 Ma Cleo Georp 1641 huerlacho Rd # 263A Seal Beach, CA 90740 !,111,11)0 1111, I Ili III1111111 11111,110111,1111.IjIIIIII n,: •L c��c- r,.e -Z, ��!1� =�- G��-°` -tom f i'c? O � 4 �,, 7. DATA COLLECTION /REPORTING Dispatch Log Contractor mspatch staff wd! create and maintain a og;a: each day that Transportation services are a,oercred which records the basic services provided on that day and oornculorly on and oll.�ccrdents, incidents reaamlls and other unforeseen e,ents Nnrchoccurand:iny response taken. On a monthly basis. Controcrorshall oravrde t,;e �?`V s Prgiect A4onoger with on electronic copy of oil Drsoatch Logsf pr that month :n a f ,mat which s compatible with trip City software. Radio Dispatch Radio dispatchers communicate with operators and the maintenance staff (to ensure vehicle availability) and will assign all available and ready vehicles to the proper operators along with the operator manifests. Once the vehicle leaves the facility and enters into revenue service, the dispatcher starts to monitor all operators closely. Dispatchers monitor service progress to ensure trip completion by operators and all trips completed are updated within the Midas PT dispatch system. Re- assignment of a pick -up to a different run may be performed, in the event the originally- assigned vehicle cannot make the pick -up on time. In the event a pick -up needs to be changed to a different run, the dispatcher will be notified and will determine whether the change can be accomplished by existing in- service vehicles or if a stand -by operator and vehicle needs to be utilized. All changes will be documented by the dispatcher(s) to ensure proper accuracy of ride data for each ride. The dispatcher will then inform the operators involved and provide all pertinent trip information to the new operator including any of the passenger's special service instructions. A trip is categorized as a no -show when the passenger is not at the specified pick -up location at the specified pick -up time (including any applicable window). In the event a no -show occurs, the operator will contact the dispatcher and the dispatcher will attempt to contact the passenger via telephone while the operator waits at the location. In no event will the operator leave the location until instructed by the dispatcher and no -show has been confirmed. Each no -show event is documented in the Midas PT system. If a no -show occurs on the return ride and the client calls after an operator has already left the location, the radio dispatcher will arrange for the most efficient operator and vehicle to return to pick -up the passenger. Accident Reporting & Follow -Up Contractor shat notify the Gr, w-rem 24 10,15 of a, ^y tne,rvnawing ac, de,t' ncrden ^s. • Collisions between a vehicle and another vehicle, oerson or oolect. • Passenger occidents, in vi dma foie to vehicle possengers Nho ore enrp! rg, pcc�pying it e.ctting the venit, �e • Disturbances eJecrmenG Join ong, s, ckness dear h; pr assaults • ACCderTS the driver witnesses • Passenger comodmnts of or property or Otter arcumstanres huely to 'esult.n me ip.na of c'mms against tie contractar orr'ri • Any passenger, driver ono service complaint rbpt arises from on dcoce �t The Contractor simrrld ensure proper follow up ac any oc- idents it 'raaents. caner= oper,pra;e. to erisure rhar a,y unr?srlved sofery wzords or habdtty ssues are addressed, copies of recor. - =_oa -=a or anv 31 me aoove MUST 2c ^o rile _qty ", Protect Manager and arso to •ne ry 5 Rise Mpnogec Keolis will notify the City of any incidents or accidents within 24 hours. Our Operations Supervisor, Mr. Victor Tablas will lead the supervision efforts, service will be monitored regularly. Service monitoring has a major impact K e o I r s Seal Beach Senior Transportation Services Page 20 on operations performance. Keolis will provide sufficient coverage throughout the service area, assuring that there will be a prompt response to all service incidents and accidents. Service monitor vehicles are equipped with an emergency /accident investigation kit, first -aid kit, environmental /hazard waste kit, two -way radios, consumables, and other items for minor roadside repairs. Mr. Tablas will Investigate all incidents, accidents, break - downs, equipment problems, and customer comments and suggestions. Response to Service Failures Keolis pledges to operate the most reliable, efficient and timely service possible, in the safest manner possible, while providing long -term value for our customers and passengers alike. Keolis accomplishes these goals through our use of standard operating procedures, and our pro - active monitoring, supervision, and documentation of service delivery. The key to this operations philosophy relies first on empowerment of front line staff to perform their duties well, documenting their efforts using standard forms and procedures, and reporting any service related issues to the dispatch as they occur. The second piece of this philosophy relies upon managers, dispatchers and supervisors to pro - actively monitor service delivery in- person. In this way, first -hand observation verifies the actions taken by our front -line staff. Comprehensive communication allows our team to identify potential issues for early intervention and resolution. Two important goals of service monitoring include providing real -time solutions to service disruptions or incidents, and follow -up KPI analysis to identify strengths and weaknesses and creating or modifying procedures based on the results. Specifically, our service monitoring will address the following circumstances. When dispatch or a road supervisor is notified of a bus failure or potential failure, Keolis has procedures in place to prevent damage to the bus and loss of service. The key elements of this procedure include safety, prevention of the loss of service, minimizing the time of service disruption, and protecting the bus from further damage. When the radio dispatcher is notified of a failure, they will first ask for the vehicle's location to determine if the operator and passengers are in imminent danger. If so, emergency personnel will be notified for immediate response. If there is no immediate danger, the radio dispatcher will ask a series of questions to determine the nature of the problem. If the issue is routine or clearly a non - maintenance concern, the operator will be instructed accordingly; otherwise dispatch will notify maintenance and describe the symptoms. Dispatchers are trained to provide detailed, accurate information that allows the maintenance department to diagnose the problem. The maintenance department will determine if the vehicle is able to continue service. If the bus is disabled, an extra -board operator or road supervisor will be dispatched to proceed to that location in a pre- tripped spare vehicle will be deployed, if it is available in the area. The vehicle will be switched out and the original operator will receive instructions on the best way to return to the schedule. The extra -board operator or road supervisor will stay with the disabled bus. The road supervisor will check the operator's DVR (used for road failure) to ensure the problem is described in detail. As soon as the vehicle change out is initiated, dispatch will direct a maintenance mechanic to the vehicle's location and maintenance will advise the radio dispatcher if towing will be required. Towing will be initiated immediately in order to avoid the bus sitting idle on location for an extended period To complete the process, the dispatcher will complete the road call log and daily report of operations information; maintenance will complete K e o I y S Seat Beach Senior Transportation Services Page 21 its internal road call report; and maintenance staff will enter the data into the maintenance information system to document the failure and schedule a repair. If the road failure is a result of an accident, the driver and /or Mr. Tablas will document the following information: All details surrounding the accident Statements from any witnesses /passengers Passenger complaints of injury or property or other circumstances likely to result in the filing of claims against the Contractor or City. Keoliswill ensure proper follow upon any accidents or incidents, where appropriate, to ensure that any unresolved safety hazards or liability issues are addressed. Copies of reports prepared for any of the above will be delivered to the City's Project Manager and also to the City's Risk Manager. The appearance and condition of the vehicles used in revenue service is a direct reflection on the City of Seal Beach and as a partner, Keolis will ensure that all accident repairs are completed in a timely fashion. We would anticipate that all minor repairs would take place within three to 5 days of the incident, and those with significant damage being repaired within 10 days. Major repairs may take as long as 15 days, based on OEM supply availability, but our goal would always be to have the vehicle back in service at the earliest possible date. In addition, we will contract with a local body shop qualified to perform bus body and structural repairs and to handle all repairs as required. Daily & Monthly Operations Reporting _ .. -on troc -or sno0 prepore o AlortMiy 'ioerphng 4eoc« Nn,C -- ;hull oe 3,,m:7ed'o roe Cit•� Na!, In _nanthly m 3 _e or �r;efare the loin OusIness doy cf the (allowing Ton rh The Nionrhry operoong Seoorr sholl indude . arJ m,r,,rwn, the rol/o w" ^g data: Collection, Compiling and Reporting Statistics As a long -time provider of FTA- funded transit and paratransit services, Keolis is well aware and experienced in providing National Transit Database (NTD) reporting as required to maintain FTA funding, up to and including triennial audit procedures. Keolis staff has maintained certification of our NTD reporting efforts, preparing and submitting complete monthly, quarterly and annual NTD reports for paratransit and fixed route services, for many contracted transportation services over the years. In all cases, our professional staff has assisted in training annual contracted auditors, and has complied with all NTD updated and revised reporting requirements. As necessary, our staff will conduct on -board data sampling of the Seal Beach Senior Transportation Services program and associated services (in full compliance with FTA Circular C 2710.2A for demand response sampling) in order to compute statistically valid passenger -mile data for NTD reporting. Randomly sampled Seal Beach trip sheets will be provided, summarized and reported monthly, no later than the required 10 days after the end of the K e o I r s Seal Beach Senior Transportation Services Page 22 month, along with our complete billing and reporting package. Keolis will ensure that all reported NTD data meets FTA guidelines and requirements and will adhere to the most recent NTD data collection procedures through coordination with staff at Seal Beach. Data Gathering Procedures As part of its Business Intelligence initiative, Keolis has designed a collection of processes for gathering data: 1. Production Units Template: At each location, Keolis utilizes a basic template to gather operating data relevant to many of the KPIs it monitors. Key information such as passenger counts, vehicle hours, revenue hours, vehicle miles, and revenue miles are used to monitor system performance. 2. Attendance Template: Keolis also utilizes an attendance template which enables it to track root causes of absences and develop action plans to keep absenteeism under control. 3. Payroll Interfaces: Keolis has developed processes to integrate its time and attendance data into its Business Intelligence warehouse, and has constructed business logic which auto - categorizes pay hour categories, allowing management to focus on the efficiency of its driver and mechanic labor. 4. Accident Data: Keolis hascleveloped processesto integrate its insurance claims data with detailed accident information, allowing it to focus on its biggest risks. As a result of the data collected from our Safety teams, management is able to visualize their biggest risks by viewing accident frequency and severity by root cause, location, driver seniority, and many other characteristics. This collection of data also allows Keolis to develop heat maps which can be filtered on the aforementioned characteristics. These tools allow our management teams to develop real -time action plans focused on accident prevention. Compliance Reporting and Records Keolis understands the importance of documentation to provide an auditable trail for our internal and external quality assurance and that such record keeping and reporting activities are performed in full compliance with local, state, and federal regulations. Keolis will adapt the policies and procedures to make sure that they are compliant with the City's expectations. Monthly, weekly and daily management reports will be prepared, reviewed and submitted by the operations manager, utilizing a management information system (MIS). Each report will be reviewed to ensure completeness, accuracy, ease of data collection, and, if possible, will be submitted electronically. Reporting will include basic standard reports currently in use by today, as well as any additional reports that Keolis and Department of Public Works staff determine are necessary to enhance the transportation services. Daily incident reports, monthly incident reports, overall safety compliance reports, and other operational measurement reports will be developed and customized in keeping with accepted transit industry standards and City's requests. All reported incidents that are of an emergency nature, or considered a media -worthy event, will receive elevated attention and response from our staff. These incidents will be pre- defined and recognized for immediate notification via an emergency distribution list, with specific responsibilities for follow -up and communication, to ensure the correct action is taken during the critical moments of such an event, and to ensure that all parties understand the nature of the event and response. Keolis will submit monthly reports, compiling operational data, such as: • Passengers per revenue hour, service hour, revenue mile, and service mile K e o I s Seat Beach Senior Transportation Services Page 23 • Passengers counts, no shows, and cancellations • On -time performance • Vehicle miles • Service hours • Road calls • Safety and security records • Maintenance records Passenger complaints, based on the CSF (Customer Service Form). Accounting Due to the size of the operation, Mr. Slagle handles the system accounting directlywith ourAccounting Department in the interest of maintaining separate and accurate system accounting and compliance administration. He is directly responsible for all areas relating to financial reporting and ensure accurate and timely financial accountability. Invoices & Billing Keolis will provide monthly operations summaries with submitted invoices to the City Project Manager within ten calendar days of the close of the billing cycle. Current employees and any new hires will meet the prevailing wage requirements. K e o l' s Seat Beach Senior Transportation Services Page 24 8. VEHICLE MAINTENANCE SERVICES Vehicle Maintenance , PrrmOe maintenance shall be provided by and me sole expense of the Contractor The City reserves the right to nsoect the vehicles at any nme fcr vehiUe eiean lip. ess or other ma:rtenoice needs Th. ,ugh an opprovea Prevenrve Maintenance program, the Contractors mail cause ail Components of each bus. including ;ts doily frame . furnrshirg mechanical. elect, C, hydraulic or other operating systems to be maintained m proper working cond5aon free from damage and malfunction. Any significant bus damage caused in any accident or otherwise shall require the Contractor to immediately repair such damage, which is determrrea to imoo, safe mechanical ope,ot+on of the bus No bus snail be operated ,n revence service that has body, point or nrenor damage unless speoai permission has been granted by ire [!TIES due to extraordinary cvrumsronces. in no event shall the fiTI:S be required ro report replace or maintain any Gus. The Contractor at its sole test and expense shall maintain stores of and provide erectrcri luorcants, reoaiis parts, decors, ord sucw,es required for the moinrenonce and operanan of oll buses shred in providing rho Conva r Seances Dom Dang, Maintenance Manager Mr. Dom Dang provides all maintenance management oversight for the City of Seal Beach Senior Transportation Service Operations. He has nearly 40 years of maintenance experience, with an emphasis on paratransit and Bial- a -ride vehicles. Throughout his career he has accepted positions with increasing responsibility, has overseen the maintenance function of others and completes ongoing training programs. Dom's expertise lies in the maintenance of paratransit vehicles, ranging from sedans to 30 foot, low floor midsize buses. He also has a background in all fuel types and power plants, including gasoline, propane, and diesel. Dom is thoroughly familiar with the various components of fleet maintenance, including preventive maintenance inspections, CHP inspections, road call response procedures, parts management, and fuel procurement. Mr. Dang currently oversees a staff of 15 Maintenance Technicians and is responsible for ensuring the quality and efficiency of the maintenance department. He and his team have regularly received satisfactory ratings from the CHP, which is a testament to the quality of his maintenance department. In addition to the Keolis training programs listed included in our proposal, , Dom has completed training in Alternative - Fueled Vehicle Maintenance, Inventory Control and Regulatory Compliance. Vehicle Maintenance Procedures The Keolis approach to vehicle maintenance provides a comprehensive plan for maintenance success from our SEE #1 safety culture to returning vehicles to revenue service. Our clients have expressed their appreciation for our commitment to maintaining service vehicles, and it has improved the appearance and reliability of both the service vehicles and the transportation services they provide. Maintenance Safety Safety is the first critical component of Keolis' vehicle maintenance plan. This emphasis ties directly to our corporate philosophy that Safety is Every Employee's #1 responsibility (SEE #1). Our safety culture starts with safe procedures that ensure injury prevention and continues through to safe repair practices that ensure safe vehicle operation afterthevehicle leaves our shop. It is ourtop priority to establish and maintain a lasting safety culture. The key safety procedures and strategies described below work to ensure that we achieve this goal. K e o I s Seal Beach Senior Transportation Services Page 25 Personal Protective Equipment (PPE) Keolis equips each shop facility with high quality modern industry- tested tools and equipment. Equipment is clearly marked and well maintained. Personal protective equipment (PPE) such as safety glasses, face shields, gloves, coveralls, and other PPE are readily available in convenient locations throughout our shop facilities. Proper use of personal protective equipment is strictly enforced. Facility Standards Work areas are well lit and kept free of debris or obstructions. Facilities are organized with designated storage areas for parts, chemicals, oil and other items with adequate ventilation, markings, and signage. Equipment necessary for facility cleaning (brooms, mops, dust pans, absorbent, etc.) are strategically located in the shop and easily accessible in clearly marked locations. Shop Safety Barriers Maintenance and shop areas are secured with safety chains and similar barriers. Signage throughout the shop provides notification to prevent non - maintenance employees from entering the shop space. Proper buffer space is clearly marked on the floors around shop equipment to remind employees to keep a safe distance when the equipment is in use. Only maintenance staff are allowed entrance to designated maintenance areas, and PPE must be worn at all times. This policy applies to all staff including operators, vendors, management and visitors. Lock Out/Tag Out Keolis follows OSHA - compliant lock out /tag out procedures to ensure that shop equipment is used, stored and powered on and off properly and securely. The program is reinforced through routine inspections and periodic re- training to ensure compliance with the lock out /tag out safety program. Hazardous Waste Handling In accordance with OSHA procedures and in compliance with our environmental impact policies, Keolis maintains a comprehensive hazard communication program that ensures proper identification, storage, use, and disposal of chemicals and fluids used in the maintenance shop. Comprehensive Material Safety Data Sheets (MSDS) are maintained at each facility, and we use secure storage containers and designated areas for each chemical and fluid. All fluids are clearly marked and labeled. Waste oil and fluids are properly collected and recycling programs provided by third party vendors are used at each site to properly recycle and dispose of all vehicle waste fluids. Similarly, all used tires are recycled by a third party vendor. Meticulous and detailed records of all recycling programs are kept, and all compliance reporting is produced and maintained at each individual shop. Maintenance Information System — Collective Data Keolis uses CollectiveFleet Pro, for comprehensive maintenance management, C0110mctivepata fleet data collection, inventory control, and comprehensive maintenance program reporting. As used in Keolis locations, the Collective Data system tracks essential fleet and vehicle information, establishes and maintains preventive maintenance schedules, records all repair activity for both labor and parts, controls parts usage and inventory, and records and reports all maintenance activity. The system is a web -based product that is installed and operational at every Keolis location, which allows centralized control and standardization of maintenance information. K e o I r S Seat Beach Senior Transportation Services Page 26 As a tool used daily by local maintenance staff, as well as corporate support and management staff, the Collective Data software provides advanced scheduling of preventive maintenance service by both mileage and days. Automated email reminders and text messages are generated by the system for daily work, PM schedules, and other essential parameters, and are sent directly to local project managers and maintenance managers for immediate action. Our system provides for automatic email notification of essential service information that is beyond most compliance standards (such as missed PMI's or downed vehicles) directly to a chain of corporate support and management staff, including our Chief Operating Officer. This level of automation sets a new standard for maintenance accountability and management responsiveness. Extensive reporting is built into the software, allowing detailed analysis at both the local and corporate levels. These reports serve as the basis for tracking key performance indicators in our maintenance program. The system has built -in custom reporting capabilities which can be used to create detailed reports using any data point collected in the system. Daily Vehicle Inspection Reports (DVIR) Operators are responsible for performing vehicle inspections before and after the end of each shift. Beyond a simple safety inspection, this DVIR checklist is designed to spot maintenance needs early, and address them before they become major repairs. Before the start of each revenue service shift, the operator completes a full walk - around, exterior and interior, vehicle inspection. Items checked on the DVIR forms include all safety equipment, road worthy features, and Operator and passenger convenience equipment. The DVIR checklist forms are completed in duplicate so that a copy of each daily inspection checklist is retained in the vehicle, while the original checklist is turned in to the maintenance department for review. Any minor defects are noted for future repair, while any road worthy or safety equipment defects are immediately reported to dispatch and the vehicle is placed out of service. Minor defect reports are documented in the vehicle file and CollectiveFleet Pro system for repair at the next scheduled PMI, where all minor defects are corrected. Preventive Maintenance Inspection Program . m m. h.VIII m-< _`CCJ LY P�Cr .7@0110 �. ,� ^0 J.°- r r . gJre Preventive Maintenance Inspections (PMIs) are the foundation of a comprehensive and effective vehicle maintenance program. The PMI process is designed to protect the capital investment in the fleet, ensure fleet availability, and maintain safe operating conditions. First and foremost in planning all maintenance activities is the availability of vehicles to meet service requirements. Keolis schedules and follows -up on all PMIs in order to maintain 100% PMI currency. Odometer readings from operator trip sheets are entered into the maintenance management tool daily, and confirmed each time the vehicle enters the shop. based on these odometer readings, vehicles are scheduled for a PMI when they meet K e o I t s Seal Beach Senior Transportation Services Page 27 either the mileage or time thresholds. Because the process is automated, a vehicle cannot be overlooked or missed in the PM schedule cycle. A schedule of PMIs due within the next 30 -day period is generated automatically on the 15th day of the preceding month. During the PMI, the technician reviews the vehicle file and all previous PMI reports as well as the vehicle repair summary, which shows the comprehensive repair and PMI history for the life of the vehicle. This critical step in the process allows the PMI to become both a critical safety element and an efficient part of the maintenance program. First, reviewing the vehicle repair history allows the technician to identify and correct repeated repairs and address safety concerns (such as repeated brake or interlock failures, for example), even if the Technician has no personal history with the vehicle. Second, the file review allows for repairing minor defects identified during the Daily Vehicle Inspection (DVI) process, and encourages pro -active component replacement where worn or suspect parts are replaced during the PMI, when the vehicle is already out of service, and before they cause a service disruption. All defects reported through DVI or identified during the PMI are completed before the vehicle is returned to service. PMls are conducted on a schedule of A, B and C services, where A services are performed every 3,000 miles or 45 days. B services are added to the standard A service at 24,000 miles and C service is added to the A service at 100,000 miles. A description of each PMI service is provided in the table below. Service .- A" Service 3,000 Miles or 45 Days Lube, Oil and Filter Change Under Hood /Engine Compartment Inspection Interior Inspection Exterior Inspection Brake Inspection Lift Inspection & Service "B" Service 24,000 Miles* Transmission Service — Fluid and Filter Change "C" Service 100,000 Miles* Vehicle Tune -Up Differential Service — Fluid Change * 'B" and "C" Services are performed in addition to and during an "A" Service Air Conditioning Maintenance Program With a base of operations in California and South Florida (some of the warmest climates in the nation) Keolis places a high priority on maintaining well- functioning air conditioning systems in our vehicles. Preventive maintenance for air- conditioning is performed at regular intervals in accordance with the PM recommendations of the manufacturer of the air conditioning system. Then, before peak air conditioning season each year, the entire system is checked and cleaned to ensure optimum performance of the system. Air- conditioning repairs are made in accordance with environmental regulations as outlined in the Clean Air Act of 1990 including, but not limited to, the use of certified technicians, an approved refrigerant recovery system, and the tracking of refrigerant used for each repair. K e o I i S Seat Beach Senior Transportation Services Page 28 Wheelchair Lift Maintenance Program Keolis recognizes that an essential element of vehicle maintenance is ensuring that the wheelchair lift is in good operating condition at all times. Using our comprehensive wheelchair lift PM program, each PMI includes specific lift maintenance, lubrication and thorough inspection of lift components. Technicians inspect for structural deficiencies, hydraulic leaks, and verify correct operation of the lift platform, sensors, barrier, and controls. Most importantly, as part of the DVIR process, all operators are required to cycle the lift to confirm trouble -free operation before the vehicle enters service. Lift malfunctions are a cause for immediate out -of- service assignment. Vehicles with inoperable or malfunctioning lifts are not placed into revenue service, and are scheduled for immediate repair. Parts Inventory and Management As part of our dedication to providing maximum service reliability, Keolis is committed to using only the best quality parts for service vehicles. By making every effort to use only Original Equipment Manufacturers (OEM) quality parts, and meeting or exceeding all OEM recommendations for both repair procedures and parts, we help to ensure that buses remain in revenue service, providing maximum reliability for passengers. In addition, Keolis maintains a secure and robust inventory of parts at our local maintenance shops so as to ensure that routine parts and supplies are readily available to meet the needs of PMI and repair schedules, minimizing maintenance down -time. Typical parts inventory levels are held at a three -week supply level, and all parts are stored under secure lockup, including tires and consumables. Parts inventories are physically counted and verified at least once a year. Parts inventories and usage is tracked in our CollectiveFleet Pro system for accurate reporting and accounting of all parts used as well as trend analysis reporting. Keolis maintains active and healthy relationships with a vast network of vendors and suppliers to provide the parts needed to maintain our vehicles. Through both local and national account vendors, Keolis provides operating locations with extensive options to procure the best quality parts at the best possible prices. Our network includes many Disadvantaged Business Enterprise (DBE) vendors, and we promote use of DBE vendors across our company operations. Examples of key suppliers include Interstate Batteries, Creative Bus Sales, Factory Motor Parts, Galpin Ford, Cummins, and Thermo King. Tire Management Program Keolis manages tires so that they provide the maximum useful life at the minimum cost. Our network of suppliers provide consistent inventory and just in time delivery to meet our PMI and replacement needs, including tire warranty administration. Tires are maintained at proper air pressures for loads per OEM recommendations, and are checked daily by operators during the DVIR process. Proper wheel alignment is maintained consistently through PMI verification to avoid premature wear. Front tires are replaced when worn beyond 4/32 of an inch and rear tires are replaced when they are worn beyond 2/32 of an inch when measured between major treads and wear bars. These procedures help to maintain consistent wear and the longest possible tire life. At the end of useful life, all tires are recycled through environmentally complaint vendors. K e o I / s Seal Beach Senior Transportation Services Page 29 Warranty Management Keolis administers both vehicle and parts warranties for all vehicles maintained in our operating fleet. The CollectiveFleet Pro system is used to identify all parts under warranty and to manage warranty recovery. The system is also used to identify all vehicles affected by a defective manufacturer's part or recall program. Keolis maintains strong relationships with bus manufacturers and dealerships including Ford, General Motors, El Dorado National, and Creative Bus Sales, among others in order to coordinate and complete warranty repairs. Regardless of where the work is done, Keolis accurately and aggressively administers the completion of warranty repairs and recall campaigns that affect the vehicle fleet. Vehicle Cleaning Plan Vehicle operators and maintenance technicians play key roles in ensuring that riders are transported in clean, comfortable, and safe vehicles. Cleanliness and vehicle appearance is a part of the operator's pre -trip inspection. All bus exteriors are thoroughly washed weekly and more often as necessary due to weather or unusual conditions. Vehicle interiors are cleaned daily at the end of each shift, and checked as part of the following day's pre -trip inspection. The daily cleaning includes but is not limited to the following: • Cleaning the inside of all windows, removing all dust, fingerprints and head prints • Removing all dust from seats, dashboards, wheel wells, rails, ledges • Sweeping all floor areas; mop all liquid spills • Ensuring bus is free of all paper, gum and debris, etc. • Daily removal /repair of graffiti In addition, Keolis enforces an annual complete vehicle detail process, where all vehicles receive a major cleaning, including both complete interior, and exterior detail with wax and polish. Vehicle cleanliness is a key customer service indicator and Keolis' management team often performs unannounced spot inspections to ensure compliance with our vehicle appearance policy. Vehicle Fueling Plan Daily fueling of all vehicles is completed at the WTS yard. Fueling is performed by operators before the start of each service day. During fueling the vehicle interior is swept and all trash removed, and a visual inspection is performed with any defects documented on the post -trip inspection form and reported to maintenance and window dispatch. Besides operator labor costs, fuel is the second largest operating expense for Keolis. Our company fuel policy emphasizes daily monitoring and reconciling of fuel costs utilizing vendor receipts, operator logs, and on -line vendor transaction (invoice) postings. All management and employees are required to keep a vigilant watch over fuel expenditures to identify any abnormalities that may indicate a misuse of fuel. A daily Fuel Control Log is used to document all fuel activity with confirmation by dispatchers and operators alike. The Fuel Control Log is reviewed daily by the project manager. Any fueling activity reported on the Fuel Control Log, which is not supported by the operator trip sheet record and the receipt, is reconciled and investigated immediately to determine if fraud or misuse has occurred. Environmental Compliance Program Keolis complies with federal, state and local environmental regulations. Our compliance program is designed to K e o It s Seal Beach Senior Transportation Services Page 30 meet various standards that apply to our local transportation operations including OSHA, Environmental Protection Agency, Clean Water Act, MSDS, Spill Prevention Control and Countermeasures, Storm Water Pollution Protection Plans, local zoning and fire department regulations, and other compliance programs as needed. The Vice President of Safety and Risk Management, Mr. Reggie Reese, leads all corporate and field efforts in regulatory compliance efforts. Mr. Reese provides the oversight and direction needed to ensure local compliance, and provides an expert resource to our local project and maintenance managers. In coordination with the Western Region Maintenance Manager, Mr. Daniel Moreno, Keolis provides excellent corporate support resources and oversight to ensure compliance at all Keolis locations and maintenance facilities. Keolis maintains database records of all compliance data and reporting, accessible at operating and corporate locations, along with hard copy files of all fees, permits, compliance processes, data recording, and required reporting. Through the support of various contractors that provide environmental services, such as waste product recycling and storm water monitoring and testing, we maintain strict controls over both materials and compliance documentation. Keolis strictly complies with the Clean Water Act, addressing both spill response and storm water pollution prevention at every Keolis facility. As appropriate, Keolis produces and implements the procedures for the Spill Prevention, Control and Countermeasures Plan and Storm Water Pollution Prevention Plans. Response plans include the appropriate notification sequence for each location, specific response assignments for local staff, immediate response training, the use of containment measures, and certified emergency response contractors. Keolis maintains current MSDS and chemical inventories on file at both corporate and operating locations, and ensures only our standard list of safe and approved chemicals are in use at each facility. Third Party Inspections Keolis is a fully licensed and certified transportation operator, and fully understands the requirements of major local and state agencies and their regulations. We understand that periodic inspections will occur at all our operating locations. These inspections by third parties, regulatory agencies, or funding partners are important milestones for our staff and are treated as a top priority. As a result, Keolis has a superior record for regulatory compliance with agencies such as the California Highway Patrol and Federal Transit Administration Triennial Audits. Our standard is 100% compliance with CHP, DOT, OSHA, FTA, NTSB and other agencies as they apply top our local operating locations. Most importantly, we welcome our clients to review our operations, perform their own internal inspections, and verify our strict adherence to local operating requirements. Corporate Support and Oversight Keolis provides a complete support program to assist and direct our local operations in providing the best vehicle maintenance service to our customers. Our Regional Maintenance Manager, Mr. Daniel Moreno, provides support and management oversight to identify areas for improvement and implement best practices across all of our operating locations. Through on -line monitoring of maintenance KPIs, regular reporting, and on -site local visits, he ensures that our vehicle maintenance staff implements our maintenance program to reduce or eliminate vehicle down -time and provide maximum revenue service. K e o I * S Seal Beach Senior Transportation Services Page 31 Oversight is also accomplished through data driven decision making and monitoring specific vehicle maintenance Key Performance Indicators (KPIs). Four KPI measurements are collected and reported by every location on a monthly basis. These KPIs include PMI currency, maintenance cost per mile, miles between road calls and out of service percentage. Maintenance KPIs are compiled, reported and compared across regions and between similar transportation operations. Each location is then assigned a specific target score for each of the KPI measurements, creating a customized standard appropriate for the conditions at each individual operating location. Performance is then tracked andjudges againstthe standard, and provides a tool for local project managers and maintenance managers to use in their daily decision making. KPI reports are provided to our customers as part of the monthly operating report package (usually attached to service invoicing) and additional custom reporting is implemented for each customer as needed. Road Call Program If a vehicle breaks down in route, is involved in an accident, or has any other emergency, Keolis is committed to quickly restoring passenger bus service. Our dispatch staff are trained to respond to various in- service events, and follow standard procedures to determine the best method of response. Once confirmed, immediate response by a Road Supervisor and replacement vehicle is arranged for vehicle accidents and other emergencies. To facilitate an immediate response to service disruptions, Keolis maintains a "ready bus" for daily assignment. The "ready bus" is a vehicle that has already had a pre -trip inspection performed, is parked at the facility, and is ready to leave at a moment's notice. In the event that a replacement vehicle is needed in service, the "ready bus" is used to take over passenger operations on the route. Typically, the original operator resumes revenue service while the road supervisor coordinates with maintenance staff to arrange repair or towing for the stranded vehicle. For mechanical breakdowns, a triage process is used by the dispatcher in coordination with maintenance staff to get the vehicle back in service or a replacement vehicle placed in service as quickly as possible. The road call process follows these steps: • Triage mechanical issues with operator and maintenance staff • Confirm a replacement vehicle is needed • Coordinate "ready bus" and road supervisor assignment • Confirm with maintenance staff if tow truck, on scene repair, or drive in response is needed • Confirm break down location using landmarks and gps as available • Route "ready bus" and road supervisor to breakdown location • Confirm route is returned to revenue service • Complete the road call report, verifying vehicle number, route number, operator name, time and date, location and description of the problem • Route the road call report to both project manager and maintenance manager Keolis tracks all road calls in our CollectiveFleet system, and provides accurate reporting of miles between road calls. This critical KPI is reported monthly and is monitored by both local and corporate maintenance staff to identify trends and ensure standards are met. Following a road call event, the vehicle is diagnosed and repaired. Before the vehicle is returned to revenue service, the maintenance manager must sign off on the repair. K e o I e s Seal Beach Senior Transportation Services Page 32 Vehicle Cleanliness, Aesthetics Requirements j ej o a nspe e7:., Gr „rut} and Tour„ - cc,rcl o -e v rti .'e ,:;ean ,resshesr ^e. _a�,reme c »en r.aare n: e be served. reh,c �s ^or qrr i qht v - w4hm 3C m vs ,,cv b,e. n. c' •e..-allies �. i❑ ^Cle Je„ / n >> YJn„a .eMde '_ar r—y b. Oc ; V-. o''le'1 y ,ior]osis: ,12 minimum . ,. iO 1a;5 ­e .r­ ",r ;; me eh,, wed ere ^ve J Complete, rotor cleaning &�,cr, sno, be Oariir b r_d r Ari1pa pry ' ^e =.f. n,moe a a ,9re al opI, , t"j, g joCwrpe tjbar ;Hall be iubn ^Iced ra the _ltd s Pru /IrT. VIOr,age, Tc2 m ma:or - :t,,:; e _ ',el 'n pG r�..e.nrny Vehicle Cleaning Plan Vehicle operators and maintenance technicians play key roles in ensuring that riders are transported in clean, comfortable, and safe vehicles. Cleanliness and vehicle appearance is a part of the operator's pre -trip inspection. All bus exteriors are thoroughly washed weekly and more often as necessary due to weather or unusual conditions. Vehicle interiors are cleaned daily at the end of each shift, and checked as part of the following day's pre -trip inspection. The daily cleaning includes but is not limited to the following: • Cleaning the inside of all windows, removing all dust, fingerprints and head prints • Removing all dust from seats, dashboards, wheel wells, rails, ledges • Sweeping all floor areas; mop all liquid spills • Ensuring bus is free of all paper, gum and debris, etc. • Daily removal /repair of graffiti In addition, Keolis enforces an annual complete vehicle detail process, where all vehicles receive a major cleaning, including both complete interior, and exterior detail with wax and polish. Vehicle cleanliness is a key customer service indicator and Keolis' management team often performs unannounced spot inspections to ensure compliance with our vehicle appearance policy. K e o I s Seal Beach Senior Transportation Services Page 33 K e o I s Seal Beach Senior Transportation Services Page 34 DEPARTMENT OF PUBLIC WORKS EXHIBIT "F" - Price Proposal City of Seal Beach COST CATEGORY Period 1 11/1/3 &06/30/171 Period 2 (711117 6/30/181 Period 3 7/1/1a 6/30/191 ADMINISTRATIVE COSTS 1. Management Wages 2,353 3,360 3,427 2. Fringe Benefits 776 1,108 1,130 3. Worker's Compensation 5,656 8,077 8,239 4. Liability Insurance 12,671 18,094 18,456 S. Other (Use Additional Sheets) - - - OPERATING COSTS 6. Supervisor Wages 3,529 5,039 5,140 7. Driver Wages 56,471 80,641 82,254 8. Dispatcher Wages 3,176 4,535 4,626 9. Fringe Benefits 20,848 29,771 30,366 10. Uniforms 450 643 656 11. Training 2,500 3,570 3,641 12. Licenses 1,200 1,714 1,748 13. Other (Use Additional Sheets) MAINTENANCE COSTS 14. Mechanic Wages 5,176 7,391 7,539 15. Mechanic Fringes 1,708 2,439 2,488 16, Training 600 857 874 17. Parts /Supplies/Tires 10,588 15,120 15,422 18. Shop Materials 882 1,259 1,284 19. Building /Shop Maintenance 1,765 2,520 2,570 20. Towing 1,059 1,512 1,542 21. Other (Use Additional Sheets) - - OTHER EXPENSES 22. Start -up Costs - - - 23. City & Other Fees or Taxes - - - 24. Capital Costs - Specify - - - 25. Other Costs - Specify - - - 26. Utilities - - 27. Overhead 10,$13 15,012 15,312 28. Profit 7,329 10,488 10,636 29. Total Costs (Sum of Numbers 1 through 28) $ 149,250 $ 213,150 $ 217,350 30. Vehicle Service Hours Est. 3,000 Est. 4,200 Est. 4,200 31. Hourly Rate (#29 divided by #30) Annual mtrea,e: wm rov exceed he ,Ieral CP1 or 2 %, wh.mee,, lowescm these future rears $49.75 $50.75 $51.75 ADDITIONAL HOURLY RATES 32. Sedan /Taxi $62.19 $63.44 1 $64.69 SEAL BEACH SENIOR TRANSPORATION RFP ACID " CERTIFICATE OF LIABILITY INSURANCE III OA02 /0812017YY) ovoa /zon THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, ANDTHE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER McGriff, Sabots & Williams of Oregon 1800 SW First Avenue, Suite 400 CONTACT NAME PHONE FAX AIC No Ext: 503 -943 -6621 INC, No): 503- 9438622 E-MAIL ADDRESS: Portland, OR 97201 INSURER(S) AFFORDING COVERAGE NAIC# INSURER A :ACE American Insurance Co. 06/01/2016 0610112017 INSURED Keolis Transit America Inc. INSURER B INSURER C: 6053 W. Century Blvd 9th Floor Los Angeles, CA 90045 INSURER D $ 4,000,000 INSURER E MED EXP (Any one person) $ 0 INSURER F: COVERAGES CERTIFICATE NUMBER:ZXVSVNXE REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OFINSURANCE ADDL INSD UBR WVD POLICY NUMBER POLICYEFF MMIDDIYYYY POLICY EXP MMIDD LIMITS • X COMMERCUILGENERA4DABILRY HDO 627853547 06/01/2016 0610112017 EACH OCCURRENCE $ 2,000,000 CLAIMS -MAOE a OCCUR � �� PREMISES Ea occurrence) $ 4,000,000 MED EXP (Any one person) $ 0 PERSONAL 8 AM INJURY $ 4,009,000 X GEN'L AGGREGATE LIMIT APPLIES PER GENERAL AGGREGATE $ 4,000,000 POLICY [::] JEC � LOC PRODUCTS- COMP /OP AGG $ 4,000,000 $ OTHER: • AUTOMOBILE LIABILITY ISA H09043597 06/01/2016 06101/2017 COMBINED SINGLE LIMIT Ea aeGCenl $ 5.000,000 BODILY INJURY (Per person) $ X ANY AUTO AU TOS S AUTOS O SCHEDULED AU X BODILY INJURY( Per accident) $ PROPERTY DAMAGE Pera¢idenl $ NON -0WNED HIRED AUTOS AUTOS UMBRELLA UAB OCCUR EACH OCCURRENCE $ AGGREGATE $ EXCESS LIAR CLAIMS -MADE DEC) RETENTION$ S A WORKERS COMPENSATION EMPLOYERS' LIABILITY YIN ANY PROPRIETORIPAWNERIEXECUTIVE OFFICERIMEMBER EXCLUDED' O (Mandatory in NH) NIA WLR 048608152 06!01/2016 06/0112017 X PER CH- STATUTE R E, E.L EACH ACCIDENT $ 1,006,000 E.L. DISEASE - EA EMPLOYEE $ 1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ 1,000,000 8 DESCRIPTION OF OPERATIONS / LOCATIONS /VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) The City of Seal Beach, its directors, officials, officers, employees, agents and volunteers are named as an Additional Insured as respects the ongoing operations of the Named Insured with respects to General and Auto Liability coverage where required by written and signed contract subject to policy terms, Conditions, limits and exclusions. General Liability and Auto Liability policies shall be Primary and Noo-contributory, with any other insurance of the Additional Insureds where required by written Contract. ULKI IV IUAI t KULULK CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. 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