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Item E
OF SEA( f�. S AGENDA STAFF REPORT I �( /FO.. RNj , DATE: February 12, 2018 TO: Honorable Mayor and City Council THRU: Jill Ingram, City Manager FROM: Joe Miller, Chief of Police SUBJECT: PROFESSIONAL SERVICES AGREEMENTS FOR PARKING EQUIPMENT, TECHNOLOGY, AND SERVICES SUMMARY OF REQUEST: That the City Council: 1. Adopt a Resolution approving a professional services and equipment purchase agreement with Parkeon, Inc. in an amount not to exceed $45,815 for providing parking payment machines, technologies, and services to replace existing parking payment machines in three beach parking lots and authorizing the City Manager to execute the agreement on behalf of the City; 2. Adopt a Resolution approving a professional services and equipment purchase agreement with IPS Group in an amount not to exceed $46,319 for providing single -space smart parking meters, technologies, and services to replace existing meters in Main Street lots and authorizing the City Manager to execute the agreement on behalf of the City; 3. Adopt a Resolution approving a professional services and equipment purchase agreement with PCS Mobile in an amount not to exceed $198,523.50 for providing mobile License Plate Recognition (LPR) equipment, technology, and services to streamline enforcement and support new paid parking technology and authorizing the City Manager to execute the agreement on behalf of the City; and 4. Adopt a Resolution approving a professional services agreement with Passport Parking for providing mobile payment technology and authorizing the City Manager to execute the agreement on behalf of the City. Agenda Item E Page 2 BACKGROUND: The City's existing parking operation is challenged with outdated equipment, manual processes for staff and minimal customer convenience for residents and visitors to Seal Beach. As a result, the City proposed an operational overhaul that would take a more comprehensive approach to parking. Beginning in 2015, City staff undertook exploration of preliminary strategies to implement a Comprehensive Parking Management Plan, with City Council approval, which included an evaluation of a vendor to provide all of the following: • Mobile License Plate Recognition (LPR) equipment • Citation and permit management software Handheld citation writers • Pay stations for Beach lots and Main Street lots • Assistance with back -end citation and permit processing services In 2016, City Council approved the funding necessary to proceed with obtaining the new equipment and technology. However, prior to finalizing a contract, City staff determined that engaging with one single vendor might not be the best approach, because it would limit the City's options, rather than allowing the City to choose the best industry options in all categories, and because one vendor was not able to deliver all of the necessary elements for the program. Staff opted to seek expert advice to ensure the best decisions for the City, and Dixon Resources Unlimited (Dixon), a well -known parking industry expert, was contracted in June 2017 to support the City in the development of an optimized parking program. Dixon conducted an operational needs assessment and identified opportunities to expand and enhance existing vendor service agreements in addition to outlining a technology approach and operational that would best meet the needs of the community. The project objective has focused on developing a smart city solution that addresses the existing parking challenges with an emphasis on excellent customer service and convenience. The City evaluated multiple solutions that led to the following: • Upgrade to handheld citation writers with the City's existing vendor. This upgrade was both cost - effective and efficient. • Technology pilot program to test a variety of paid parking equipment. • Demonstrations and field- testing of LPR equipment. • Invitations to Bid for meters, pay stations, LPR equipment and mobile payment. As a result of the evaluation processes, City staff has selected what is believed to be the optimal solutions in each of the following categories: Page 3 • Single -space meters, • Pay stations, • LPR equipment, and • Mobile payment The Beach parking lot parking payment machines have aged and deteriorated to the point that maintenance and upkeep of the equipment is costly and time consuming. Residents and visitors often complain about the equipment not working properly, and complaints are directed to City staff. The vendor that supplied the existing infrastructure has informed the City that a costly equipment upgrade would be required to keep the machines PCI compliant beyond March 31, 2018, so this equipment needs to be upgraded or replaced immediately. PCI compliance is a requirement that is mandated to allow for the acceptance and processing of credit and debit card payments. In the Main Street lots, the current single -space meters are also outdated and in need of replacement. They accept only coins, where customers have come to expect payment by credit card, based on their experience in neighboring cities. A paid parking technology pilot was conducted between July 2017 and October 2017 in which three different pay station vendors installed equipment in the municipal parking lot at the 100 block of Main Street and two vendors installed single -space smart meters in the two municipal lots in the 300 block of Main Street. The goal of this pilot program was to evaluate the performance and convenience of each equipment type and vendor technology based on the following criteria: • End -user experience • Installation experience • Ease of enforcement • Ease of collection • Aesthetics • Ongoing vendor support • Maintenance requirements Parkeon, MacKay Meters, and IPS Group each installed their pay stations at no cost to the City. Key stakeholders, including community members, City staff, and City Council members were asked to evaluate the different technologies. Ideally, City staff would have preferred to install pay station technology in the Main Street lots, however, it was determined that without a formal permit approval process, a like- for -like replacement is required by the Coastal Commission. Therefore, staff has proposed the replacement of pay stations for the Beach lots, and of single - space meters for the Main Street lots. No new parking meter or pay station locations are proposed. Throughout the term of the pilot program, payment at meters averaged over sixty percent credit and debit card payments, and Page 4 customers expressed disappointment when the pilot ended and one parking lot returned to the old coin only meters. Based upon the stakeholder field evaluations and feedback, two (2) vendors were invited to bid and submit proposals. Bids were requested from Parkeon and IPS, as these two vendors ranked equally among those surveyed. MacKay's pay stations were not considered a good fit for the City, based upon input from both staff and the community, with the above criteria in mind. Both of the remaining vendors submitted comprehensive proposals, however, Parkeon provided the lower bid for pay stations and was considered the vendor with the best customer service options for the City as well as the preferred management system for Finance. The pay stations will have a "Pay by Plate" configuration which will allow for license plate -based permitting and enforcement that can be monitored by the proposed LPR equipment. This configuration will eliminate relocation of vehicles trying to avoid time -limit restrictions, and will also prevent pass -back (the transfer of payment receipts from one parking patron to another as vehicles are leaving lots 'passing back' the proof of payment). The proposed technology will allow the City, in the future, to consider parking validation programs, featured City news on payment screens and provide a convenient option for citation payment at the pay station. The proposed agreement includes six (6) new pay stations, five (5) of which accept credit and debit card and coin payments, and one (1) that accepts dollar bills in addition to credit and debit card and coin payments. The Parkeon equipment pricing is based on the City of Miami's procurement efforts. The pricing through this contract has been found to be the most competitively priced in the country. Furthermore, the City of Miami's contract allows other nationwide agencies to use their pricing and Seal Beach Municipal Code Section 3.20.025 provides that purchases based on the procurement efforts of another governmental entity on the same price, terms, and specifications are exempt from the City's procurement processes, because the purchase has already been competitively bid through a public agency. The technology pilot included two (2) single -space smart meters for the Main Street lots, IPS Group and MacKay Meters. The IPS Group's single -space smart meter received positive feedback from staff, residents and City Council including the following preferences: • Facilitates enforcement with flashing lights visible to officers from a distance. • Easy -to -read instructions on the meter screen. • Ability to add sensors that could "reset" parking meters when a vehicle departs. MacKay meters were not preferred due to: Page 5 • Poor visibility of the enforcement indicator lights. • Confusing on- screen instructions. • Requirement for customers to select a space before payment. In addition to the exceptional performance of the IPS single space meter, the technology is widely accepted and familiar to the public from installations in surrounding communities such as Huntington Beach, Laguna Beach, and Newport Beach. As a result, City staff proposes purchasing seventy -eight (78) IPS single -space smart meters for the Main Street lots which will accept coin and credit and debit card payments. Mobile payment is a convenient payment feature that will provide additional payment options to any paid parking operation. Based upon local presence, the City solicited proposals from the two leading mobile payment providers, Passport Parking and Parkmobile. Upon a review of proposals, the City has selected Passport as the optimal vendor for Seal Beach based upon the proposed service model, user cost, and client references. Passport's mobile payment service will enable customers to use a mobile application to pay for parking, after creating an account that includes the vehicle's license plate. Mobile payment technology is billed as a per- transaction fee to the user, and does not require any up -front payment by the City. The proposed Pay by Plate pay station configuration, combined with the mobile payment solution, are designed to complement and communicate with mobile License Plate Recognition (LPR) systems. LPR equipment will be mounted on the parking enforcement vehicles and parking enforcement staff will be enabled to view information about payments and monitor expired time limits. This technology will significantly improve enforcement efficiency by allowing the enforcement vehicle to drive through the lot and receive an alert when the customer's plate is not compliant with the parking regulations. Officers will also use the equipment to enforce residential permit parking and to manage time limits throughout and around Main Street. Parking enforcement officers will no longer need to chalk tires because the proposed technology automates this monitoring capability. Drivers will not be able to avoid enforcement by simply changing parking locations. Not only will LPR expedite enforcement, but the system can integrate with law enforcement databases to support the Police Department's efforts. After several demonstrations and field testing assessments with two leading mobile LPR vendors, HTS (Distributor: Eyepax) and Genetec (Distributor: PCS Mobile), the Genetec LPR solution was chosen as the best fit for the City. Not only was the Genetec system priced more competitively, but their product was viewed as superior for several reasons. First, the City has an existing relationship with Genetec and will be able to leverage the existing Genetec server that supports the City's Traffic Management Center. Second, Genetec has extensive municipal experience providing mobile parking solutions to Page 6 municipalities across the country and has been viewed as the industry leader for years in parking technology and integrated LPR solutions. Genetec offers a proprietary timed enforcement solution (AutoChalk) that includes wheel imaging to verify overtime violations, where HTS relies on visual photo comparisons. Staff therefore proposes the purchase of four (4) Genetec LPR systems to equip parking enforcement vehicles. The City has hosted public parking forums over the past six (6) months which have provided valuable feedback that has helped to shape the direction of the City's parking operation. This much - needed technology upgrade is the first phase of a three -phase approach to restructuring the City's parking management program to meet the needs of residents and visitors. The second phase will include virtual permitting; there will no longer be a need for a permit sticker or hang tag, and the license plate acts as the permit and relies on enforcement with LPR. This will eliminate paper and streamline the permit process for residents. Phase two will also include signage updates to better communicate parking rules. Phase three includes long term changes, such as evaluating the need for additional on- street parking near the Eaves on First Street, if supported by a traffic study, and evaluation of paid parking on Main Street, which requires Council input. ENVIRONMENTAL IMPACT: The services provided by this agreement are exempt from the California Environmental Quality Act ( "CEQA ") and CEQA Guidelines Sections 15301, 15305, and /or 15331, because it provides services to replace existing services and will not cause any physical change or adverse impact on the environment; and pursuant to CEQA Guidelines Section 15061(b)(3) because it can be seen with certainty that there is no possibility that the services will have a significant effect on the environment. LEGAL ANALYSIS: The City Attorney has approved the professional services agreements and proposed resolution as to form. Page 7 FINANCIAL IMPACT: Parkeon The proposed professional services and equipment purchase agreement price will not exceed $45,815. Funds in the amount of $45,815 are available in account ST1207 Comprehensive Parking Management Plan for equipment purchase in the FY 2017 -2018 Budget. IPS Group The proposed professional services and equipment purchase agreement price will not exceed $46,319. Funds in the amount of $46,319 are available in project ST1207. PCS Mobile The proposed professional services and equipment purchase agreement price will not exceed $198,523.50. Funds in the amount of $198,523.50 are available in project ST1207. Mobile Payment The proposed professional service is billed as a per transaction fee and does not require any up -front payment. The total cost for the proposed contracts in this staff report is approximately $291,000. In a prior fiscal year, the City Council authorized expenditures for this program. There is currently $582,000 available in the Comprehesive Parking Management Plan (ST1207). RECOMMENDATION: That the City Council: 1. Adopt a Resolution approving a professional services and equipment purchase agreement with Parkeon, Inc. in an amount not to exceed $45,815 for providing parking payment machines, technologies, and services to replace existing parking payment machines in three beach parking lots and authorizing the City Manager to execute the agreement on behalf of the City; 2. Adopt a Resolution approving a professional services and equipment purchase agreement with IPS Group in an amount not to exceed $46,319 for providing single -space smart parking meters, technologies, and services to replace existing meters in Main Street lots and authorizing the City Manager to execute the agreement on behalf of the City; Page 8 3. Adopt a Resolution approving a professional services and equipment purchase agreement with PCS Mobile in an amount not to exceed $198,523.50 for providing mobile License Plate Recognition (LPR) equipment, technology, and services to streamline enforcement and support new paid parking technology and authorizing the City Manager to execute the agreement on behalf of the City; and 4. Adopt a Resolution approving a professional services agreement with Passport Parking for providing mobile payment technology and authorizing the City Manager to execute the agreement on behalf of the City. SUBMITTED BY: NOTED AND APPROVED: Joe Miller t Cµ ^' II . Ingram Chief of Police l Manager Prepared by Police Commander Steve Bowles Attachments: A. Resolution — Parkeon w /Exhibit A - Professional Services Agreement B. Resolution — IPS Group w /Exhibit A - Professional Services Agreement C. Resolution — PCS Mobile w /Exhibit A — Professional Services Agreement D. Resolution — Parking Pass w /Exhibit A — Professional Services Agreement E. Seal Beach Parking Meter Notice Inviting Bids Attachment "A" RESOLUTION NUMBER A RESOLUTION OF THE SEAL BEACH CITY COUNCIL APPROVING A PROFESSIONAL SERVICES AND EQUIPMENT PURCHASE AGREEMENT WITH PARKEON, INC. FOR PARKING PAYMENT EQUIPMENT, TECHNOLOGIES, AND SERVICES TO THE CITY FOR THE BEACH LOTS AND DOWNTOWN LOTS. THE SEAL BEACH CITY COUNCIL DOES HEREBY FIND AND RESOLVE: Section 1. The City Council has previously approved various agreements for portions of services to manage the parking system. Section 2. The City Council intends to implement a parking system and services to manage the parking lots and beach lots in a way that replaces existing equipment and enhances services to the community. Section 3. Pursuant to Seal Beach Municipal Code Section 3.20.025(D) this purchase is exempt from the City's bidding procedures because it is made in cooperation with the City of Miami's procurement process on the same terms conditions and specifications, as applicable. Section 4. This award of a professional services agreement is categorically exempt from review under the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines Sections 15301, 15305, and /or 15331, and statutorily exempt from CEQA review because it provides services to replace existing services and will not cause any physical change or adverse impact on the environment. This project is further categorically exempt pursuant to Section 15061(b)(3) of the State CEQA Guidelines because it can be seen with certainty that there is no possibility that the services will have a significant effect on the environment. Section 5. Based on the foregoing, the City Council hereby approves and authorizes the City Manager sign an agreement with Parkeon, Inc. in an amount not to exceed $45,815 to provide equipment, technologies and services in the attached Exhibit A, effective immediately. Section 6. The City Council hereby approves the proposed professional services and equipment purchase agreement price not to exceed $45,815 which is available from account ST2017 Comprehensive Parking Management Plan for equipment purchase in the FY 2017 -2018 Budget. Resolution Number PASSED, APPROVED and ADOPTED by the Seal Beach City Council at a regular meeting held on the 12th day of February, 2018 by the following vote: AYES: Council Members: NOES: Council Members: None ABSENT: Council Members: None ABSTAIN: Council Members: None Mike Varipapa, Mayor ATTEST: Robin L. Roberts, MMC, City Clerk STATE OF CALIFORNIA } COUNTY OF ORANGE } SS CITY OF SEAL BEACH } I, Robin L. Roberts, City Clerk of the City of Seal Beach, do hereby certify that the foregoing resolution is the original copy of Resolution Number on file in the office of the City Clerk, passed, approved, and adopted by the Seal Beach City Council at a regular meeting held on the 12th day of February, 2018 Robin Roberts, MMC, City Clerk PROFESSIONAL SERVICES AGREEMENT Between City of Seal Beach 211 8th Street Seal Beach, CA 90740 F -1 Parkeon Inc. 40 Twosome Drive, Suite 7 Moorestown, NJ 08057 856.234.8000 This Professional Service Agreement ( "the Agreement') is made as of February 12, 2018 (the "Effective Date "), by and between Parkeon Inc. ( "Consultant'), a corporation and the City of Seal Beach ( "City "), a California charter city, (collectively, "the Parties "). S7296 -0001 \2153208v1.doc RECITALS A. City desires certain professional services. B. Consultant represents that it is qualified and able to provide City with such services. NOW THEREFORE, in consideration of the Parties' performance of the promises, covenants, and conditions stated herein, the Parties hereto agree as follows. AGREEMENT 1.0 Scope of Services 1.1. Consultant shall provide those services ( "Services ") set forth in the attached Exhibit A, Parkeon's proposal to the Invitation to Bid - City of Seal Beach, which is hereby incorporated by this reference. To the extent that there is any conflict between Exhibit A and this Agreement, this Agreement shall control. 1.2. Consultant shall perform all Services under this Agreement in accordance with the standard of care generally exercised by like professionals under similar circumstances and in a manner reasonably satisfactory to City. 1.3. In performing this Agreement, Consultant shall comply with all applicable provisions of federal, state, and local law. 1.4. Consultant will not be compensated for any work performed not specified in the Scope of Services unless the City authorizes such work in advance and in writing. The City Manager may authorize extra work to fund unforeseen conditions up to the amount approved at the time of award by the City Council. Payment for additional work in excess of this amount requires prior City Council authorization. 2.0 Term This term of this Agreement shall commence as of the Effective Date and shall continue for a term of 5 years unless previously terminated as provided by this Agreement. 3.0 Consultant's Compensation City will pay Consultant in accordance with the rates shown on the fee schedule set forth below but in no event will the City pay more than $45,315. This is exclusive of the ongoing, monthly fees. Any additional work authorized by the 2of11 57296- 0001\2153208v1.doc City pursuant to Section 1.4 will be compensated in accordance with the fee schedule set forth in Exhibit —A. -The City agrees to pay Consultant the following per desired Pay Stations features and Models: . 3% of the transaction value + 15 cents per transaction for consultant holding the merchant account of record as described in 4.1 below. .$5895: Strada Rapide, accepting coins, cards, M1000 with contactless payment • $6975: StradaPAL Rapide: accepting coins, card, M100 with contactless -$1700 added to base price of $5895 for BNA . $528 added to base price of $5895 for contactless • $5405 base price for cashless model Note PAL = 7" full color screen adds $1,080 to BNA and cashless Prices set forth in the Pricing Schedule exhibit A and in this agreement are exclusive of sales, use and other taxes. If client claims exemption from Federal Excise, State and Local Taxes, it must provide tax exemption certificates to the Contractor. Risk of loss of any goods hereunder shall not pass to the Client until the Client actually accepts and takes possession of the goods at the point or points of delivery. Title shall pass upon payment in full for goods. 4.0 Method of Payment 4.1. Consultant shall submit to City monthly invoices for all services rendered pursuant to this Agreement. Such invoices shall be submitted within 15 days of the end of the month during which the services were rendered and shall describe in detail the services rendered during the period, the days worked, number of hours worked, the hourly rates charged, and the services performed for each day in the period. City will pay undisputed amounts of Consultant's invoice within 30 days of receiving Consultant's invoice. City will not withhold any applicable federal or state payroll and other required taxes, or other authorized deductions from payments made to Consultant. 4.2. In case Parkeon is Merchant of Record, Parkeon will send the City a check for collected revenues by the 15`h day of the following month. The amount will be calculated based on the revenue as reported in the my Parkfolio back office net of 3% transaction costs and the agreed fee of 15 cents per transaction. 4.3. Upon 48 -hour notice from City, Consultant shall allow City or City's agents or representatives to inspect at Consultant's offices during reasonable business hours all records, invoices, time cards, cost control sheets and other 3of11 S7296- 0001\2153208v1.doc records maintained by Consultant in connection with this Agreement. City's rights under this Section 4.3 shall survive for two years following the termination of this Agreement. 5.0 Termination 5.1. This Agreement may be terminated by City, without cause, or by Consultant based on reasonable cause, upon giving the other party written notice thereof not less than 30 days prior to the date of termination. 5.2. This Agreement may be terminated by City upon 30 days' notice to Consultant if Consultant fails to provide satisfactory evidence of renewal or replacement of comprehensive general liability insurance as required by this Agreement at least 20 days before the expiration date of the previous policy. 6.0 Party Representatives 6.1. The City Manager is the City's representative for purposes of this Agreement. 6.2. Lauri Keller is the Consultant's primary representative for purposes of this Agreement. 7.0 Notices 7.1. All notices permitted or required under this Agreement shall be deemed made when personally delivered or when mailed 48 hours after deposit in the United States Mail, first class postage prepaid and addressed to the party at the following addresses: To City: City of Seal Beach 211 8th Street Seal Beach, California 90740 Attn: City Manager To Consultant: Parkeon 40 Twosome Drive Suite 7 Moorestown NJ 08057 Attn: Ron Kroes Chief Financial Officer 7.2. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 4of11 S7296-000 I \2153208 v 1. d oc 8.0 Independent Contractor 8.1. Consultant is an independent contractor and not an employee of the City. All services provided pursuant to this Agreement shall be performed by Consultant or under its supervision. Consultant will determine the means, methods, and details of performing the services. Any additional personnel performing services under this Agreement on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant's exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance. 8.2. Consultant shall indemnify and hold harmless City and its elected officials, officers, employees, servants, designated volunteers, and agents serving as independent contractors in the role of City officials, from any and all liability, damages, claims, costs and expenses of any nature to the extent arising from Consultant's personnel practices. City shall have the right to offset against the amount of any fees due to Consultant under this Agreement any amount due to City from Consultant as a result of Consultant's failure to promptly pay to City any reimbursement or indemnification arising under this Section. 9.0 Subcontractors No portion of this Agreement shall be subcontracted without the prior written approval of the City. Consultant is fully responsible to City for the performance of any and all subcontractors. 10.0 Assignment Consultant shall not assign or transfer any interest in this Agreement whether by assignment or novation, without the prior written consent of City. Any purported assignment without such consent shall be void and without effect. 11.0 Insurance 11.1. Consultant shall not commence work under this Agreement until it has provided evidence satisfactory to the City that Consultant has secured all insurance required under this Section. Consultant shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer 5of11 S7296 -0001 \2153208vt .doc to bind coverage on its behalf, and shall be on forms provided by the City if requested. All certificates and endorsements shall be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time. 11.2. Consultant shall, at its expense, procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damages to property that may arise from or in connection with the performance of this Agreement. Insurance is to be placed with insurers with a current A.M. Best's rating no less than A:VIII, licensed to do business in California, and satisfactory to the City. Coverage shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001); (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto); and, if required by the City, (3) Professional Liability. Consultant shall maintain limits no less than: (1) General Liability: $2,000,000 per occurrence for bodily injury, personal injury and property damage and if Commercial General Liability Insurance or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to this Agreement/location or the general aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: $1,000,000 per accident for bodily injury and property damage. 11.3. The insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms supplied or approved by the City to state: (1) coverage shall not be suspended, voided, reduced or canceled except after 30 days prior written notice by certified mail, return receipt requested, has been given to the City; (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, (3) coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant's scheduled underlying coverage and that any insurance or self- insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant's insurance and shall not be called upon to contribute with it; (4) for general liability insurance, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the services or operations performed by or on behalf of the Consultant, including materials, parts or equipment furnished in connection with such work; and (5) for automobile liability, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Consultant or for which the Consultant is responsible. 6of11 57296 -0001 \2153208v t .doc 11.4. All insurance required by this Section shall contain standard separation of insureds provisions and shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents, and volunteers. 11.5. Any deductibles or self- insured retentions shall be declared to and approved by the City. Consultant guarantees that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self- insured retentions as respects the City, its directors, officials, officers, employees, agents, and volunteers; or (2) the Consultant shall procure a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. 12.0 Indemnification, Hold Harmless, and Duty to Defend Consultant shall defend, indemnify, and hold the City, its officials, officers, employees, volunteers and agents serving as independent contractors in the role of city officials (collectively "Indemnitees ") free and harmless from any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful death, in any manner arising out of or incident to any acts or omissions of Consultant, its employees, or its agents in connection with the performance of this Agreement, including without limitation the payment of all consequential damages and attorneys' fees and other related costs and expenses, except for such loss or damage arising from the sole negligence or willful misconduct of the City. With respect to any and all such aforesaid suits, actions, or other legal proceedings of every kind that may be brought or instituted against Indemnitees, Consultant shall defend Indemnitees, at Consultant's own cost, expense, and risk, and shall pay and satisfy any judgment, award, or decree that may be rendered against Indemnitees. Consultant shall reimburse City and its directors, officials, officers, employees, agents and /or volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by Consultant, the City, its directors, officials, officers, employees, agents or volunteers. All duties of Consultant under this Section shall survive termination of this Agreement. With the exception of third party claims, neither party shall be liable to the other party for consequential (which shall be deemed to include but not be limited to lost parking revenue), incidental, exemplary or special damages of any nature and under any legal theory. Contractor's total liability to Client in connection with or as arising under this Agreement shall be limited to 25% of the total price set forth in the Pricing Schedule. This paragraph shall survive termination of this Agreement. 7of11 S7296- 0001Q153208v1.doc 13.0 Equal Opportunity Consultant affirmatively represents that it is an equal opportunity employer. Consultant shall not discriminate against any subcontractor, employee, or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex, sexual orientation, or age. Such non - discrimination includes, but is not limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff, or termination. 14.0 Labor Certification By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Workers' Compensation or to undertake self- insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 15.0 Entire Agreement This Agreement contains the entire agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings, or agreements. This Agreement may only be modified by a writing signed by both parties. 16.0 Severability The invalidity in whole or in part of any provisions of this Agreement shall not void or affect the validity of the other provisions of this Agreement. 17.0 Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of California. 18.0 No Third Party Rights No third party shall be deemed to have any rights hereunder against either party as a result of this Agreement. 19.0 Waiver No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a party shall give the other party any contractual rights by custom, estoppel, or otherwise. 8of11 S7296- 0001\2153208v1.doc 20.0 Prohibited Interests; Conflict of Interest 20.1. Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the Services, or which would conflict in any manner with the performance of the Services. Consultant further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, Consultant shall avoid the appearance of having any interest, which would conflict in any manner with the performance of the Services. Consultant shall not accept any employment or representation during the term of this Agreement which is or may likely make Consultant "financially interested" (as provided in California Government Code § §1090 and 87100) in any decision made by City on any matter in connection with which Consultant has been retained. 20.2. Consultant further warrants and maintains that it has not employed or retained any person or entity, other than a bona fide employee working exclusively for Consultant, to solicit or obtain this Agreement. Nor has Consultant paid or agreed to pay any person or entity, other than a bona fide employee working exclusively for Consultant, any fee, commission, gift, percentage, or any other consideration contingent upon the execution of this Agreement. Upon any breach or violation of this warranty, City shall have the right, at its sole and absolute discretion, to terminate this Agreement without further liability, or to deduct from any sums payable to Consultant hereunder the full amount or value of any such fee, commission, percentage or gift. 20.3. Consultant warrants and maintains that it has no knowledge that any officer or employee of City has any interest, whether contractual, non - contractual, financial, proprietary, or otherwise, in this transaction or in the business of Consultant, and that if any such interest comes to the knowledge of Consultant at any time during the term of this Agreement, Consultant shall immediately make a complete, written disclosure of such interest to City, even if such interest would not be deemed a prohibited "conflict of interest" under applicable laws as described in this subsection. 21.0 Attorneys' Fees If either party commences an action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such litigation shall be entitled to have and recover from the losing party all of its attorneys' fees and other costs incurred in connection therewith. 22.0 Exhibits 9of11 S7296- 0001\2153208v1.doc All exhibits referenced in this Agreement are hereby incorporated into the Agreement as if set forth in full herein. In the event of any material discrepancy between the terms of any exhibit so incorporated and the terms of this Agreement, the terms of this Agreement shall control. 23.0 Corporate Authority The person executing this Agreement on behalf of Consultant warrants that he or she is duly authorized to execute this Agreement on behalf of said Party and that by his or her execution, the Consultant is formally bound to the provisions of this Agreement. IN WITNESS WHEREOF, the Parties hereto, through their respective authorized representatives have executed this Agreement as of the date and year first above written. CITY OF SEAL BEACH CONSULTANT A Attest: In Jill R. Ingram, City Manager 0 Name:Ron Kroes Its: Chief Financial Officer Robin L. Roberts, City Clerk By: Approved as to Form: A Its: Craig A. Steele, City Attorney 10 of 11 57296- 00012153208v1.doc EXHIBIT A: SEE EXHIBIT A: PARKEON PROPOSAL 11 of 11 S7296- 0001\2153208v1.doc PARKeon City of Seal Beach PARKEON Services and Level II Support Agreement Revision History 04 02/25/2014 L. DEPERROIS Additional services 05 04/18/2014 L. DEPERROIS Addition of Whoosh 06 09/10/2014 L. DEPERROIS Appendix D - Whoosh - Minor edits from S. RENN 07 05/18/2015 P. YACKEL Addition of City News Reference document Proposal for Invitation to Bid City of Seal Beach INVITATION TO BID PAID PARKING TECHNOLOGY PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON propnetary and confidential document. PARKEON wrmen consent required prior to release of any part hereof TABLE OF CONTENTS 1. PARTIES TO AGREEMENT/ PERIOD OF PERFORMANCE 4 2. SCOPE OF SERVICES TO BE PERFORMED BY PARKEON 5 3. PAYMENT TERMS 6 4. GENERAL TERMS AND CONDITIONS 7 4.1. PARKEON DELIVERY OF SERVICES UNDER AGREEMENT 7 4.2. CUSTOMER PARTICIPATION 7 4.3. ADDITIONAL WORK 8 4.4. FEES - INVOICING AND PAYMENT OBLIGATIONS 9 4.5. TERMINATION 10 4.6. INTELLECTUAL PROPERTY 11 4.7. PROPRIETARY AND CONFIDENTIAL INFORMATION 12 4.8. LIABILITY AND WARRANTY 13 4.9. EXTENSION OF TIME FOR FORCE MAJEURE 15 4.10. GOVERNING LAW AND JURISDICTION 15 4.11. CONTRACT DOCUMENTS 15 4.12. NOTICES 16 4.13. GENERAL 17 PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required prior to release of any part hereof 1.1 This Agreement, dated as of [February 12, 2018], is made by and between PARKEON Inc. ( "Parkeon ") a corporation organized and existing under the laws of the State of Delaware, having an office at 40 Twosome Drive, Suite 7, Moorestown, NJ 08057, USA and [Parkeon] ( "City of Seal Beach" or "Customer "). (Individually referred to as the "Party ", collectively to as the "Parties ".) 1.2 Parkeon is to provide the services listed below to the Customer upon the terms and conditions stated herein commencing [February 12, 20181 for an initial period of twelve (12) months (the "Initial Period'). At the end of the Initial Period, the Agreement shall be automatically renewed for the following twelve (12) month period (the "Automatic Renewal Period ") upon the same terms and conditions unless (i) one Party gives written notice of non - renewal to the other party or (ii) Parkeon advises Customer of a price increase, at least sixty (60) calendar days prior to the end of the Initial Period. 1.3 After the Initial Period of the agreement, each Renewal Period may be subject to a cost increase. Fees will be increased proportionate to the current CPI and market costs for communications on the renewal date of this Agreement. 1.4 Failure of the Parties to agree to new pricing within sixty (60) calendar days prior to the end of the Initial Period and /or any subsequent Renewal Period will entitle Parkeon to terminate the Agreement. PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PAR KEON proprietary and confidential document. PARKEON wniten consent required poor to release of any pad hereof The following services (the "Services') will be provided by Parkeon under this Agreement PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PARKEON propnetary and confidential document. PARKEON written consent required prior to release of any part hereof x❑ [Pay -By- Plate] Work Spaces • Action required • Terminal Out -of -Order • Communications Problems • Maintenance Performed • Consumables • Cash Collections • Cash -In- Terminals • Parking Activity • Ticket Sales Analysis 5 StradaPAL Rapide Models • Transactions by Payment ❑ Pay -By -Space $45 per 1 StradaPAL BNA Models machine per Type of machine] • Enforcement web site month Number of units: [6] • Enforcement ® Standard Work Spaces • Maintenance • Collections • Transactions • Control ® Customer Telephone Support x Software Customization $0 All machines • Tariff Editor per machine Number of units: 6 • Download module PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PARKEON propnetary and confidential document. PARKEON written consent required prior to release of any part hereof ..: .. 4 TERMINALS ❑ Validation codes per machine Number of units: ❑ Extend by Text per machine Number of units: ❑ CBORD per machine Number of units: ❑ CITY NEWS per machine Number of units: [Monthly, billing 30 Day Payment Terms from receipt of invoice $45 /meter /mo. PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required poor to release of any part hereof 4.1. PARKEON DELIVERY OF SERVICES UNDER AGREEMENT 4.1.1 Parkeon will provide Level II Remote Technical Support when Customer consistent with Level I training and diagnosis /Service materials is not able to adequately service the Multi -space meters, 4.1.2 Parkeon will provide the Services with care and skill consistent with applicable industry standards. 4.1.3 Parkeon will maintain a properly staffed Level II Remote Call -in Service operation to assist Customer with the full range of diagnostics and repairs activities. Support will be available during Parkeon's regular business hours (Monday- Friday 8:00am /8:00pm EST) excluding holidays. 4.1.4 Parkeon will maintain a log of all Service incidents which will document the service problem, and relevant hardware /network environment as applicable and contact information. This log will be available to Customer upon reasonable request. 4.1.5 Parkeon will take all technical and commercially reasonable measures to provide a resolution within four (4) business hours of receipt of Customer's request for assistance. 4.1.6 Parkeon will escalate back office support requests to Level III if, within four (4) business hours, a resolution is not implemented. 4.1.7 Parkeon will convene regular Service review meetings with Customer to review Service history. 4.1.8 Parkeon will guard and maintain the confidentiality of all, logins, passwords and personal identification provided in connection with the Services against unauthorized use of the Services. 4.1.9 Parkeon will be entitled to subcontract in part or whole performance of the Services to be provided under this Agreement with prior written consent of Customer, such written consent not being unreasonably withheld. 4.2. CUSTOMER PARTICIPATION 4.2.1 Customer is responsible for Level I Technical Service and maintenance for all machines as specified in Appendix C. 4.2.2 Prior to requesting Level II support services, Customer will have attempted to service the Multi -space meters, consistent with Level I training and diagnosis /Service materials and encountered issues that it cannot resolve. 4.2.3 Customer will submit all requests into Parkeon's Technical Support using the contact method specified in Appendix A and provide all necessary information to permit Parkeon to perform the required services. Customer will update Parkeon in writing of any changes to such information (especially any change of address) and be available to work with the Parkeon's support resource assigned to the support request. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required poor to release of any part hereof 4.2.4 Customer will maintain a local supply of spare parts sufficient to meet the desired repair timelines. The standard Return of Materials Authorization procedure is attached in Appendix B. 4.2.5 Customer will protect technical information and know -how from unnecessary disclosure, maintain the confidentiality of all logins, passwords and personal identification used in connection with the Services and generally safeguard such information to ensure that there is no unauthorized use of the Services. 4.3. ADDITIONAL WORK The following Services are not within the scope of this Agreement. Upon request, Parkeon will provide to Customer a technical and cost proposal to provide related requested additional services ( "Additional Work "). Prior to performance, Customer shall authorize in writing the scope of such Additional Work and compensation payable to Parkeon for the full performance of the Additional Work. 4.3.1 Evaluation or Procurement of new software or hardware. 4.3.2 Evaluation or approval of new software or hardware for use by the Customer in conjunction with Parkeon products or Services including Customer and third party systems. 4.3.3 Deployment of a new software release at the machine. 4.3.4 Tariff or parameters changes. 4.3.5 Additional training for Customer technicians with respect to basic maintenance, troubleshooting, repairs, component replacement and operations such as programming and inventory. 4.3.6 Providing of a qualified technician, on mutual agreed upon date and duration to perform On -Site Level II support or remedial maintenance. At least two (2) weeks advance notice is required to ensure that Level II on -site support. To insure Parkeon's proposal properly addresses Customer's needs, Parkeon requests that Customer identify at the time of the request the issues that need to be addressed during the on -site visit and have available the necessary spare parts and consumables needed to restore the Multi -space meter up to Parkeon specification. 4.3.7 Assistance with Parkfolio back office or Multi -space meters usage when unsupported or non - standard hardware or software has resulted in unexpected behavior of otherwise reliable systems. 4.3.8 Adaptive maintenance: Defined as activities relating to upgrades or conversions of Parkfolio back office application, the Multi -space meters or its associated operating environment, in which the Parkeon products are functioning. 4.3.9 Modifications, updates or enhancements to original application required or desirable on account of changes in Customer's organization or business needs (such as a reorganization or change in the business practice) that may make the current specification obsolete.. 4.3.10 Re- training of staff and any additional new hire training after initial training. 4.3.11 Removal, reinstallation or relocation of the Multi -space meters. PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PAR KEON propnetary and confidential document. PARKEON written consent required prior to release of any pad hereof 4.4. FEES — INVOICING AND PAYMENT OBLIGATIONS In consideration for receiving the Services and /or Additional Work, Customer shall pay to Parkeon the fees as set forth in the Article 2 Scope of Services above or agreed to pursuant to Article 4.3 above, as follows: 4.4.1 Parkeon will invoice the Customer as set forth in Article 3 above which invoice is due and payable within thirty (30) days of receipt. 4.4.2 In the event that there is an increase in the number of units being provided under this Agreement, then a Service charge based on the monthly per machine charge in effect at the time of installation shall be added to Customer's invoice. 4.4.3 Absent prior notification to and approval of the Customer, the total amount payable to Parkeon under this Agreement for the Initial twelve (12) month Period of the Agreement, plus any subsequent Renewal Periods of twelve (12) months, shall not exceed [$3,240 per twelve month period. This amount will be increased accordingly upon article 4.4.2. This amount is excluding any applicable taxes relating to the base Service provided under the terms of this Agreement. 4.4.4 To the extent that a disagreement arises in connection with the sum due and owing under the Agreement, Customer agrees to pay the undisputed amount of the invoice within the contractual deadline set forth in the 4.4.1 above. 4.4.5 If amounts due and owing Parkeon remain unpaid for sixty (60) calendar days from the due date, Parkeon shall be entitled to terminate the Agreement with immediate effect by serving written notice to the Customer. PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTO WN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required prior to release of any part hereof 4.5. TERMINATION 4.5.1 Termination for Non - Appropriation of Funds. This Agreement shall terminate without penalty at such time as appropriated funds are not available to satisfy the obligations of Customer hereunder. The failure of Customer to make an appropriation in any given year shall not be deemed a breach of this Agreement, nor give rise to any cause of action by Parkeon for legal or equitable relief. Customer shall provide Parkeon written notice sixty (60) calendar days prior to such non - appropriation termination and shall pay to Parkeon all sums due and owing under the Agreement as of the date the non - appropriation termination becomes effective. 4.5.2 Termination for Convenience. Notwithstanding any other provision of this Agreement, Customer may terminate this Agreement (in whole or in part) without cause sixty (60) days following delivery of a written Notice of Termination to Parkeon. 4.5.2.1 Upon receipt of a Notice of Termination, and except as otherwise agreed between Parkeon and Customer, Parkeon shall immediately proceed with the following actions: 4.5.2.1.1 Stop work as specified in the Notice 4.5.2.1.2 Place no further orders for materials, services, or facilities, except as necessary to complete any part of the Agreement not subject to termination. 4.5.2.1.3 Cancel all cancelable orders and terminate all subcontracts to the extent they relate to the Work terminated 4.5.2.1.4 Assign to Customer, and deliver to the work site, any non - cancelable orders for material and equipment that is not capable of use except in the performance of this Agreement. 4.5.2.1.5 Take all reasonable measures to mitigate Customer's liability under this section. 4.5.2.1.6 Complete performance of non - terminated work 4.5.2.2 Upon termination of the Agreement without cause, Customer shall immediately pay Parkeon all amounts due and owing under the Agreement up to the date of termination, all non - cancelable costs for material and equipment that cannot be used other than in connection with this Agreement, and ten (10 %) percent of the difference between the Total Agreement Price and all payments due to Parkeon prior to termination of the Agreement. 4.5.3 Other Termination. Without prejudice to any other rights or remedies to which the Parties may be entitled, either Party may: 4.5.3.1 Terminate the Agreement in the event of a material breach of this Agreement which is not remedied within thirty (30) calendar days of notification to the other Party in writing to remedy such breach which notification will set forth in reasonable detail the nature of the alleged breach, PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required pnor to release of any pad hereof 4.5.3.2 Immediately upon (i) appointment of a receiver or administrator over the other Party or its assets or if the other Party is subject to bankruptcy, liquidation or any analogous proceedings under laws of any competent jurisdiction or (ii) the other Party suspends or ceases, or threatens to suspend or cease, to perform all or a substantial part of its Work under this Agreement, 4.5.3.3 Upon the occurrence of a Force Majeure event (a circumstance not within the control of the Affected Party) but only if and to the extent that such circumstance despite the exercise of reasonable diligence cannot be prevented, avoided or substantially mitigated by the Party and such circumstance materially and adversely affects that Party's ability to perform its obligations under this Agreement for an uninterrupted period of no less than three (3) months. In such event, the Affected Party shall promptly notified the Other Party of its intention to terminate the Agreement which termination shall have full force and effect three (3) business days after receipt of notice. Neither Party will be liable to the Other Party for damages. 4.5.4 Upon termination of the Agreement by Customer for any reason under 4.5.3, Parkeon shall be paid any amounts owed under the Agreement up to the date of termination. 4.5.5 Parkeon shall not by reason of the termination of this Agreement be liable to Customer or be subject to consequential, incidental, indirect or special damages or for costs associated with substituted performance. 4.6. INTELLECTUAL PROPERTY 4.6.1 Customer agrees that all Intellectual Property Rights, confidential know -how, tools, methods, skills, trade secrets, graphics, logos and trade names used by Parkeon in performing its obligations under this Agreement ( "Intellectual Property Rights') are, and will remain, the property of Parkeon (or the third -party who has granted Parkeon the right to use such rights) and nothing in this Agreement or Parkeon's performance under this Agreement will be deemed to transfer to Customer any such Intellectual Property Rights of Parkeon or any third -party. 4.6.2 Customer acknowledges that the name " PARKEON" and any other trademark, brand name, trade name and logotype associated with the Products or services of Parkeon (hereinafter referred to as " PARKEON Trademarks ") whether or not registered, are and shall remain the property of the owner of the Trademarks, being Parkeon or one of its affiliates, and that Customer has no right, title or interest in PARKEON Trademarks during the term of this Agreement or thereafter except as provided otherwise herein. 4.6.3 The Parties both agree that except as otherwise provided herein, neither Party shall utilize the intellectual property rights of the other. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document, PARKEON written consent required prior to release of any part hereof 4.6.4 Parkeon shall indemnify, defend or, at its option, settle any claim or action brought against Customer alleging that the use of the Services as provided under the Agreement and as used within the scope of the Services granted to Customer, infringes the Intellectual Property Rights of a third -party, provided that (i) this infringement claim is not attributable (a) to a use other than in accordance with this Agreement regardless of whether the use is in combination with any service(s) not furnished by Parkeon, or (b) to the use of a non - current release of the Software and that (ii) Customer gives reasonable notice and cooperation to Parkeon in connection with the defense of such claim, makes no admission or settlement in respect of such claim and that Parkeon directs and controls such defense. 4.6.5 Software licensing: Parkeon will provide Customer a license to use Pay Station software and Parkfolio back office. Parkeon does not provide software or licensing for software being used with Parkeon products that is not part of the Parkeon Pay Station, Parkfolio back office, or other Parkeon products provided by Parkeon to Customer under this Agreement. Customer shall provide such software and licensing as needed. 4.7. PROPRIETARY AND CONFIDENTIAL INFORMATION 4.7.1 Proprietary Information (hereafter "Proprietary Information ") means object code, source code and any benchmark tests for the Services, pricing and other information Identified as proprietary, but excludes: (a) information made available to the general public without restriction by the disclosing Party or by an authorized third -party, (b) information known to the receiving Party independent of disclosures by the disclosing Party, (c) information independently developed by the receiving Party without access to or use of the disclosing Party's Proprietary Information, or (d) information related to the Agreement that the receiving Party may be required to disclose pursuant to the applicable Freedom of Information statutes or pursuant to subpoena or other lawful process initiated by a governmental authority or by the disclosing Party, provided that the receiving Party notifies the disclosing Party of the lawful process to allow the disclosing Party to appear before the governmental authority and protect its interests, and such disclosure complies with applicable law. 4.7.2 Confidential Information (hereafter "Confidential Information ") means non- disclosable data, but shall exclude (a) information known to the receiving Party independent of disclosures by the disclosing Party, (b) information independently developed by the receiving Party without access to or use of the disclosing Party's confidential information, or (c) Information related to the Agreement that the receiving Party is required to disclose pursuant to applicable Freedom of Information statutes or pursuant to subpoena or other lawful process initiated by a governmental authority or by the disclosing Party, provided that the receiving Party notifies the disclosing Party of the lawful process in a timely manner to allow the disclosing Party to appear before the governmental authority and protect its interests, and such disclosure complies with applicable law. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required prior to release of any part hereof 4.7.3 The Parties shall use reasonable efforts to protect each other's Proprietary and Confidential Information from disclosure. Neither Party is entitled to disclose the other Party's Confidential or Proprietary Information without prior written consent of the other Party, which may be withheld in the other Party's sole and absolute discretion. Provided the other Party's prior written consent has been obtained, the Party requesting consent may disclose in confidence the other Party's Confidential or Proprietary Information on a need -to -know basis to such Party's contractors and subcontractors as have executed a non - disclosure agreement, and the Party making that disclosure shall be responsible for that person's compliance with these restrictions on disclosure and use. 47.4 Upon termination of this Agreement, the Parties shall securely dispose of all information received and shall make no further use of it. The termination shall not serve to release any Party from its obligations regarding confidentiality under this article which shall remain in force for a period of two (2) years after the date of termination. 4.7.5 As a municipal corporation, Customer may have an obligation to disclose public records pursuant to applicable Freedom of Information statutes. To avoid disclosure of Parkeon Proprietary Information, any documents that contain trade secrets will be clearly marked "Proprietary" prior to submission to Customer. Upon citizen request for disclosure of Proprietary Information pursuant to the applicable statues, sufficient notice shall be provided to Parkeon to permit Parkeon to contest such disclosure. 4.8. LIABILITY AND WARRANTY 4.8.1 This clause sets out the liability of Parkeon in its entirety (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to Customer in respect of any claims relating to (i) Parkeon's performance of the Agreement (ii) any breach of this Agreement (iii) any use made by the Customer of the Services, or (iv) any representation, statement or act or omission (including negligence) of Parkeon arising under or in connection with this Agreement. 4.8.2 Notwithstanding any other provision of this Agreement to the contrary or rule of law or statute, in no event shall Parkeon be liable to Customer for (I) any special, indirect, incidental or consequential loss, costs, damages, charges or expenses; or (ii) loss of profits, business, contracts, business opportunities, income, or anticipated savings, or (iii) damage to reputation or (iv) loss or corruption of data or information; or (v) any degradation which occurs in relation to the network or associated software or hardware of the Customer as a result of the performance of the Services. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required prior to release of any part hereof 4.8.3 Parkeon Multi -space meters communicate through public cellular communication networks. Parkeon shall not be liable to Customer for any loss, costs, damages, charges or expenses arising from failures, defects or limitations of the cellular communication network or any product or service supplied by a third -party in connection with the cellular communication network. The cellular providers may experience capacity, interference, equipment and other problems, may make unannounced changes to their Services which impact communications; may limit, restrict or end the Services. Parkeon's sole obligation under this Agreement in connection with the cellular communication network is to treat communications problems that impact Multi -space meters performance as a priority issue and work with the cellular provider to expeditiously resolve the problem. 4.8.4 Data is saved in accordance with current data protection and back up standards. However, complete security cannot be guaranteed. In the event of data loss or data errors, Parkeon shall not be held liable unless the data loss or data error was solely the direct result of gross negligence on the part of Parkeon. 4.8.5 Parkeon shall have no liability to Customer for malfunction of third -party systems, acts or omissions of a third -party, infiltration or disruption of Parkeon services by a third -party by any means, including without limitation, DDoS attacks, software viruses, Trojan horses, worms, time bombs or any software programs or technology designed to disrupt or delay the Parkeon's services. 4.8.6 Parkeon's maximum aggregate total liability for damages arising out of or relating to this Agreement, exclusive of claims by third - parties, shall not exceed an amount equivalent to twenty -five (25 %) percent of the remaining contract value in the year in which the damages occurred. 4.8.7 Parkeon makes no warranty express or implied that all security threats, breaches and vulnerabilities will be detected and /or avoided. Parkeon may be required to reduce or suspend Services for limited periods to enable technical or maintenance operations to be conducted or upgraded or as the result of an imminent threat of material harm. Parkeon will use best efforts to minimize inconvenience to the Customer caused by such reduction or temporary suspension of Services. PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PARKEON propnetary and confidential document. PARKEON written consent required poor to release of any part hereof 4.9. EXTENSION OF TIME FOR FORCE MAJEURE 4.9.1 In the event of a Force Majeure incident which does not result in termination of the Agreement per Article 4.5.3.3 above, the end date of this Agreement shall be extended by the period of time that such circumstance materially and adversely impaired or prevented a Party's ability to perform its obligations under this Agreement (the "Affected Period "). Immediately upon termination of the Affected Period, the Affected Party shall resume performance. The Party seeking to obtain a Force Majeure extension of time must immediately notify the other Party in writing of the nature, details and anticipated effect and duration of the Force Majeure incident. 4.10. GOVERNING LAW AND JURISDICTION 4.10.1 This Agreement made in two original counterparts in the English language shall be governed by and construed in accordance with the laws of the State of California or Municipality. 4.10.2 All disputes or claims arising under or in connection with this Agreement shall, in the first instance, be subject to amicable resolution by the Parties. In the event the dispute or claim cannot satisfactorily be resolved amicably, the Parties agree to submit such disputes or claim to binding arbitration. Arbitration shall be held in Orange County, California. The commercial arbitration rules of the American Arbitration Association shall apply. Any judgment, decision, or award by the arbitrators shall be final and binding on the Parties and may be enforced in any court having jurisdiction over a Party against whom any such judgment, decision, or award is to be enforced. The Parties shall bear their own costs and expenses (including attorney's fees) for any arbitration, unless otherwise directed by the arbitrator. 4.11. CONTRACT DOCUMENTS 4.11 .1 The contract documents which govern the dealings between the Parties are as follows, listed by order of precedence: • Changes, modifications, amendments and extension of this Agreement • The Agreement including its Appendices, • Parkeon's Response to Invitation to Bid dated November 13, 2017 • Customer's Request for Proposal or Information for Bidders October 27, 2017 issued as amended. PARKEON INC., 40 TWOSOME DRIVE - UNIT 7, MOORESTOWN NJ 08057, USA PARKEON propnetary and confidential document. PARKEON wntten consent required prior to release of any part hereof 4.12. NOTICES 4.12.1 Addresses may be changed by either Party from time to time and shall be notified to the other Party. All notices and other communication hereunder shall be deemed to have been given as of the date of delivery by hand, or five (5) working days after posting when mailed by registered or certified mail, postage prepaid, or twenty -four (24) hours after dispatch if sent by facsimile during business hours of the receiving Party. Refusal to accept delivery has the same effect as receipt. 4.12.2 Notices or other communications to either Party shall be made in writing and addressed to the relevant Party at its address as stated below: CITY OF SEAL BEACH. 211 8th Street Seal Beach, CA 90740 USA Attn: Jill R. Ingram, City Manager PARKEON, INC. 40 Twosome Drive, Unit #7 Moorestown, NJ 08057 USA Attn: Mr. Lionel Deperrois PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON propnetary and confidential document. PARKEON written consent required poor to release of any part hereof 4.13. GENERAL 4.13.1 This Agreement including appendices and changes, modifications, amendments and extension thereto represents the entire agreement between the Parties. 4.13.2 This Agreement supersedes and cancels all other agreements, written or oral, between the Parties relating to the Services. 4.13.3 The failure of any Party to insist upon strict performance of any of the terms or conditions herein, irrespective or the length of time for which such failure shall continue, shall not be a waiver of that Party's right to demand strict compliance in the future. No consent or waiver, express or implied, to or of any breach or default in the performance of any obligation under this Agreement shall constitute a consent or waiver to or of any other breach or default in the performance of the same or any other obligation of this Agreement. No waiver or consent shall be effective unless in writing and signed by the Party against whom such waiver or consent is asserted. 4.13.4 The terms and conditions of this Agreement shall be binding only upon written agreement signed by the duly qualified representatives of each Party. 4.13.5 The Parties may amend or modify this Agreement at any time, provided that such amendment(s) or modification(s) make specific reference to this Agreement, and are executed in writing by a duly authorized representative of both Parties. Such amendment(s) or modification(s) shall not invalidate this Agreement, nor relieve or release the Parties from their obligations under this Agreement. 4.13.6 Neither Party shall be bound by any condition, definition, guarantee or representation other than those set forth in this Agreement. 4.13.7 Nothing contained in this Agreement is intended to, or shall be construed in any manner, as creating or establishing the relationship of employer and employee between the Parties. Parkeon shall at all times remain an independent contractor with respect to the Services to be performed under this Agreement. The Customer shall not be obligated to provide workers' compensation insurance, health or accident insurance to cover Parkeon for any type of loss which might result to Parkeon or its employees, in connection with the performance of the Services set forth in this Agreement. The Customer shall not pay any contribution to Social Security, unemployment insurance, federal or state withholding taxes, nor provide any other contributions or benefits which might otherwise be expected in an employer - employee relationship, it being specifically agreed that Parkeon is not an employee of the Customer. 4.13.8 Provided the other Party's prior written consent has been obtained, each Party shall have the right to make reference to the name, trademarks and logo of the other Party (provided that such reference shall not refer to the content of this Agreement) in any marketing literature, on all websites, on any media and any commercial documents and brochures of the other Party. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required prior to release of any part hereof 4.13.9 The Party representatives who execute this Agreement hereby represent and warrant that they have full and complete authority to act on behalf of Parkeon and Customer, respectively, and that their signatures below, the terms and provisions hereof, constitute valid and enforceable obligations of each. 4.13. 10 In the event any portion of this agreement is declared or adjudged to be invalid or unconstitutional, such declaration or adjudication shall not affect the remaining provisions of the Agreement, as if such invalid or unconstitutional provision was not originally a part of the Agreement. IN WITNESS WHEREOF, THE DULY AUTHORIZED REPRESENTATIVES OF THE PARTIES HAVE EXECUTED THIS AGREEMENT. Approved as to Legality and Form: For City Date: / Name: Jill R. Ingram as Title: City Manager Signature: By signing I confirm That, For PARKEON Date: / Name: Lionel DEPERROIS as Title: Chief Operations Officer for PARKEONINC. Signature: By signing I confirm that - I have read, understood and untested Me general terms and conditions of this agreement. I - I have read, understood and accepted Ore general terms and conditions of Nis agreement. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required prior to release of any part hereof APPENDIX A LEVEL II REMOTE TECHNICAL SUPPORT Parkeon will provide Level II Remote Technical Support between the hours of 8:OOAM and 8:00PM EST Monday through Friday excluding company holidays. The primary method of contacting Parkeon is via email . parkfoIio—Support@moorestown.parkeon.com A request number will be generated and can be referred to in correspondence and discussions to the issue. In a situation where Level I Service is exhausted and is of an urgent nature you may contact Parkeon Level II Remote Technical Support via telephone at Toll free: 1 (800) 732 - 6868 x 244. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 0809, USA PARKEON proprietary and confidential document. PARKEON written consent required priorto release of any part hereof Email us at: APPENDIX B PARKEON RETURN MATERIALS AUTHORIZATION (`RMA') SalesAdmin@moorestown.parkeon.com Phone: Please call 1- 800 - 732 -6868 x 245 Hours of operation: Monday — Friday: 8:00 AM — 5:00 PM Eastern Standard Time All requests for parts, machine changes and miscellaneous sales should be directed to the above contact point. For parts being returned for repair or replacement a Return Material Authorization (RMA) is required PRIOR to the physical return of the product: 1. Parkeon will issue an RMA number and provide shipping instructions. 2. Customer will ship the defective parts back to Parkeon and clearly mark the outside of the carton or the shipping label with the RMA number. Each assigned RMA is limited to 20 individual items. 3. Customer agrees to properly wrap each defective part and package them securely within a box to assure no further damage will occur to these parts. 4. Customer is responsible for freight charges on items being returned to Parkeon. Parkeon is responsible for standard ground freight charges of replacements. 5. Once Parkeon has received the defective parts, replacement parts will be shipped within 72 hours via two (2) business -day delivery if parts are covered under standard warranty. If parts are covered under a Parkeon Service Contract, replacement parts will be shipped within 24 hours via two (2) business -day delivery 6. Parkeon will cross reference all parts against its warranty /contract database and determine if the part is covered. Customer will be notified if parts are not covered under warranty and will be advised of available options by the Sales Administration Dept. 7. Customer is responsible for testing of parts before returning. Parkeon will inspect and test parts to determine reason for return. If any parts are determined to be functional with no problem found or found functional after a standard cleaning procedure, Customer will be charged $175.00 dollars per unit for Preventative Maintenance charge to clean and restock. 8. Customer is responsible for all replacement charges for parts out of warranty or not covered under contract. 9. Customer is responsible for all expedited shipping charges. 10. Customer should ship all return parts to Parkeon and reorder on a regular weekly basis in order to provide a smooth flow of replacement parts and eliminate the need for expedited requests. Bulk WAS (> 20 items) or multiple RMAs per week will result in processing and handling delays. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required pnor to release of any part hereof APPENDIX C LEVEL I TECHNICAL SERVICE AND MAINTENANCE Customer is responsible, through its trained staff, for performing Level I Technical service and maintenance for all Pay Stations covered through this Agreement, as follows. Technical Services 1. Open Pay Station and remove and /or replace internal components as necessary. 2. Execute self- diagnostic and other repair processes, as shown in service training and described in the Service Guide and other documentation provided in conjunction with and at the time of training. 3. Install programming changes to the Pay Station using the maintenance procedures that are available at the maintenance keyboard on the Pay Station and explained during Level I service training. 4. Maintain a log of repair activities performed by the technicians, which will be available for reference purposes during a call to Level II Technical Support. 5. Ensure that the staff servicing Parkeon's Pay Stations have successfully completed the full training program provided by Parkeon and maintain the certification level of all staff who service the Pay Stations or operate ParkFOlio back office software system. 6. Complete all prescribed Level I diagnostics and repair steps prior to escalating a service issue to Level II support. 7. Ensure that only trained Level I service staff initiate support requests to the Level II helpdesk. S. Use its own qualified IT resource to provide desktop client, server, network, and infrastructure services necessary to maintain the proper functioning of the ParkFolio system. 9. Provide all information required to open a support request with Parkeon Level II Service and be available to work with the Parkeon support resource assigned to the support request. 10. Timely complete the recommended Pay Station preventative maintenance process to maximize useful life of the parts within the Pay Station. 11. Maintain the concrete mounting pad and mounting hardware per installation specifications. 12. Maintain all electrical installation accessories other than those that form an integral part of the Pay Stations as well as electrical connections to the Pay Stations 13 Maintain a supply of locally - available parts sufficient to meet desired repair timelines. These parts will be supplied to Parkeon as needed for Level II On -Site Operation. 14. Maintain a log of all parts replacements which will be made available to Parkeon upon demand. 15. Archive data and historical analysis for data older than 90 days. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON proprietary and confidential document. PARKEON written consent required poor to release of any part hereof Parkfolio Services 1. Maintain desktop and file server computers, LAN connections, internet connections and other aspects of the operating environment in a manner that allows the operation of and compatibility with the Parkfolio software. 2. Require all staff using Parkfolio to have successfully completed the full Parkfolio training program as provided by Parkeon. 1 Design, customize and generate reports using data in Parkfolio. 4. Complete all prescribed Level I diagnosis and repair steps prior to escalating issues for Level (Obtain appropriate Information Technology or Information Services resources to provide server, network, frewall, and infrastructure support services, including Web server, authentication software, WebObjects' Monitor, software installation, application installation on production servers, database connections, and database changes. 5. Provide all information required to open a support request for Parkeon Level II support and be available to work with Parkeon support resource assigned to the support request. PARKEON INC., 40 TWOSOME DRIVE- UNIT 7, MOORESTOWN NJ 08057, USA PARKEON propnetary and confidential document. PARKEON wnUen consent required prior to release of any part hereof )I i HEREOFkeon.com PARKEON RESPONSE TO THE CITY OF SEAL BEACH INVITATION TO BID PAID PARKING TECHNOLOGY Due: November 13, 2017 PARKEon Solutions for Smart Cities PARKEON RESPONSE TO THE CITY OF SEAL BEACH INVITATION TO BID PAID PARKING TECHNOLOGY Table of Contents Section 1 — Cover Letter Section 2 — Company Overview and References Section 3 — Solution Overview and Technical Response Section 4 — Ongoing Support and Maintenance Section 5 — Local Support Section 6 — Pricing Proposal Section 7 — Sample Back - Office Reports Section 8 — Informative Product Brochures PRRKEon Solutions for Smart Cities Cover Letter For the City of Seal Beach November 13, 2017 Jennifer Rentz DIXON Resources Unlimited jennifer @dixonresourcesunlimited.com Subject: Invitation to Bid Paid Parking Technology; City of Seal Beach PR Kr=®n Solutions for Smart Cities Dear Ms. Rentz: Parkeon, Inc. is pleased to provide our response to the City of Seal Beach's Invitation to Bid for Paid Parking Technology. For the past 25 years we have worked with municipalities across the United States offering notjust the most advanced parking technology but a high level of customer support and attention. More importantly, for the past few months, we have proudly served the City in a successful demonstration of our Strada Pay Station. Parkeon Offers The City Four Key Benefits: 1. The World's Most Proven, Technologically Advanced and Reliable Multi -Space Meter Parkeon has 40 years' experience in the parking industry and systems in 55 countries. No other vendor has more experience regarding multi -space meters with a proven track record of on -time delivery. Every day Parkeon helps municipalities like Seal Beach manage parking availability, ease congestion on the streets for motorists, decrease operational costs as well as generate more revenue. Cities such as Sacramento, Las Vegas, New York, Washington DC, St. Louis, Boston, Miami, Paris, Madrid, and Milan — and now nearby Los Angeles, all rely on Parkeon to help manage their parking operations. With over 200,000 multi -space meters installed around the world and over 25,000 multi -space meters installed in the US, we offer the City a proven, no -risk solution. 2. Form and Function: Aesthetic Meets High Performance Imagine a Pay Station that is so sleek and attractive that you're proud to see it along with your ocean views in the beach lots. That is the game changer of the Parkeon StradaPAL. While you'll love the design and the large, color display, your staff will enjoy its ease of maintenance. Form and function meets a strong value proposition -- we offer the highest quality of engineering which has an impact on your budget — year after year. Say goodbye to your hardwired meters. This includes pay stations that do not receive direct sunlight — or any sun at all. Beyond the form and functionality, this key benefit directly impacts the City's total cost of ownership. 3. Strong Support and Maintenance from Southern California Partner We understand that local resources are important to the City. As such, we will utilize the services of our local partner, Access Professional Systems n 11 ��y (APS), based in San Diego. Already familiar with the Seal Beach pilot 1WAZ installation, their technical team has been on -site during training; and ACCEM PROFESSIONAL'Syajrgts subsequently provided installation services for 130 pay stations throughout Los Angeles. With this local resource, the City may rest assured knowing there are resources available within a short drive. Parkeon, Inc. • 40 Twosome Drive, Ste 7, Moorestown, NJ 08057 • 856 - 234 -8000 4. Open Platform: Successful and proven integrations Parkeon offers you best -of -breed technology through our partnerships and integrations with leading industry providers. As such, you will never be forced into a closed or narrow set of options. In addition to successful integrations with all of the leading mobile payment providers, should the City continue its relationship with enforcement provider Data Ticket, our open platform provides the necessary integration and initial discussion has begun. Most importantly, we maintain a willingness to partner where necessary. Our philosophy is proven as actionable and demonstrated by already having reached out to Data Ticket in a good faith moving ahead in Seal Beach and beyond. Your Parkeon Contact Your main, California -based contact is: Lauri Keller Vice President, Sales Parkeon, Inc. 619.994.6232 Ikeller @parkeon.com Please feel free to reach out to us if you have any questions on our proposal. We look forward to joining together in a successful, long -term partnership. Sincerely, Benoit Reliquet President Parkeon, Inc. breliouet@ Parkeon.com Parkeon, Inc. • 40 Twosome Drive, Ste 7, Moorestown, NJ 08057 9 856- 234 -8000 PARKEon Solutions for Smart Cities Company Overview and References For the City of Seal Beach PARKEON COMPANY OVERVIEW Parkeon has been in the parking industry for over 40 years. Originally a part of Schlumberger a -City, the company became its own entity in 2003 and changed the name to Parkeon. We are a global leader in parking and transit, supplying systems in more than 55 countries. Parkeon has annual revenues of approximately $250 million and has over 1,100 employees around the globe. Parkeon, Inc., based in Moorestown, NJ is incorporated in the State of Delaware. PARKEon Solutions for Smart Cities IN EUROPE, ffffffff111UU AUSTRALIA STRONG WORKFORCE AND THE UNITED STATES The core business for Parkeon is payment solutions— pay stations for parking, bus tickets, train tickets, parks admission — and mobile payment apps for parking and transit. We design and manufacture our own equipment, write and build software applications, and provide hosting services in our secure data centers. We pride ourselves on having unique core competencies in supplying solar powered devices utilizing low power consumption and the management of electronic payments (credit, debit, smart card). `Los Angeles. To ensure that we are providing top of the line products and cutting edge systems at reasonable costs for our customers, we invest over $15 million in Research & Development each year. We have spent significant resources in developing upgradable equipment and systems to help protect our clients' investments. Company Overview and References Page 1 of 15 SMART CITY SOLUTIONS v343ton cooe, �' , AaNeAS�rj ce,*Z,'e PARKF.on Solutions for Smart Cities Dynamic taus =am To Pari Gudanct Palk & Rd* For the last 40 years Parkeon has been in the business of supplying parking and transit systems around the globe. Our core expertise is in the areas of payment solutions — multi - space parking meters, mobile phone payment, ticket vending machines, fare collection devices and fare validation. Whether driving or taking public transportation, people around the world come into contact with Parkeon solutions every day. As cities become more congested and systems become more complex, Parkeon's focus is to utilize our expertise to make travel easier within communities. The largest parking and transit organizations in the world rely on Parkeon systems. We supply the on- street parking systems to major cities that include Washington DC, Boston, New York, Paris, Berlin, Madrid, Milan, Toronto, Abu Dhabi, and Mexico City. In public transit we also serve clients such as New York City Transit, New Jersey Transit, SNCF (French national rail operator), Transport for London (all buses in London have a Parkeon device onboard), Transperth (Perth, Australia) and Go Transit (Toronto, Canada). With parking and transit systems deployed in 55 countries, we are able to gather needs from a variety of different user groups in a variety of different settings. This helps us to build a diversified portfolio of products and back -end systems, built with flexibility and upgradability in mind. Company Overview and References Page 2 of 15 PARKEOfI Solutions for Smart Cities FLEXIBLE PAYMENT SOLUTIONS Parkeon's core business is in payment solutions. We have a wide and varied client base that includes municipalities, transit agencies, universities, parks systems, private parking operators and real estate management companies. Through our kiosk systems we are able to accept payment for: • Onstreet parking — Pay & Display, Pay by Space, Pay by Plate • Offstreet parking — Pay & Display, Pay by Space, Pay by Plate, Gated • Citations — Online or offline fine payment • Off -board fare collection — Bus Rapid Transit, Light Rail, Streetcar • Admission fees — Parks, Events • Boat launches • Ferry rides Parkeon also provides our clients with ways to track revenues and easily maintain their equipment in the field through connection to Parkeon hosted back - office management systems . IcDe Company Overview and References Page 3 of 15 PARKEmon Solutions for Smart Cities UNEQUALED PARKING EXPERIENCE As the world leader in on- street parking solutions, Parkeon has the most experience of any parking system supplier in the business. No other company has the experience of Parkeon in the development, manufacture, deployment, and support of parking and transit systems. Globally our systems control more than 3 million parking spaces in more than 4,000 cities and 55 countries. In North America, Parkeon has over 300 clients with parking systems controlling some 300,000 spaces in cities across the United States, Canada, and Mexico. This worldwide experience has allowed us to learn from an extremely varied client base, leading us to deploy more innovative systems and employing new parking management techniques. Our US client base includes some of the largest and most well respected parking organizations across the country including the following cities: • Atlanta, GA • Austin, TX • Breckenridge, CO • Boston, MA • Buffalo, NY • Coral Gables, FL • Durham, NC • Fort Worth, TX • Hartford, CT • Las Vegas, NV • Los Angeles, CA • Memphis, TN • Miami, FL • New York, NY • Oklahoma City, OK • Philadelphia, PA • Rehoboth Beach, DE • Sacramento, CA • San Antonio, TX • Savannah, GA • St. Louis, MO • Syracuse, NY • Tacoma, WA • Virginia Beach, VA • Washington DC 230 Pay Stations 850 Pay Stations 70 Pay Stations 120 Pay Stations 130 Pay Stations 120 Pay Stations 155 Pay Stations 118 Pay Stations 250 Pay Stations 230 Pay Stations 135 Pay Stations 140 Pay Stations 400 Pay Stations 14,000 Pay Stations 175 Pay Stations 70 Pay Stations 100 Pay Stations 160 Pay Stations 130 Pay Stations 80 Pay Stations 725 Pay Stations 300 Pay Stations 160 Pay Stations 70 Pay Stations 950 Pay Stations Company Overview and References Page 4 of 15 PRRKr=on Solutions for Smart Cities FINANCIAL STRENGTH & CONTINUED GROWTH Parkeon has over 1,100 employees around the world, with offices in 8 countries, including its US headquarters in Moorestown, NJ. Parkeon revenues totaled approximately $250 million in 2016. Parkeon continues to grow its customer base each year and expand into new territories around the globe. Over the last 5 years in the US we have deployed approximately 150 new parking systems covering over 10,000 pay stations and many more with existing clients. This includes the following recent successes: • Delivery of 400 Pay by Plate StradaPAL Pay Stations for Miami Parking Authority • Delivery of 85 Strada Pay Stations in the City of Medford, MA • Installation of 40 StradaPAL Pay Stations in Radnor Township, PA • Significant expansion in New York City (over 2,000 pay stations) • Significant expansion in Washington, DC (300 pay stations) • Launch of mobile phone payment app in the City of Syracuse, NY Company Overview and References Page 5 of 15 L" PRRKEon Soiutions for Smart Cities • Delivery of 725 StradaPAL Pay Stations for the City of St. Louis, MO. • Installation of 50 StradaPAL Pay Stations in Rehoboth Beach, DE. • Installation of an off -board fare collection system for Houston METRO Transit (44 StradaPAL Pay Stations) • Significant expansion in Austin, TX (80 Strada Pay Stations) • Significant expansion in Coral Gables, FL (delivery of 80 Strada Pay Stations) • Significant expansion in New York City (parking and transit— 2,300 pay stations) • Significant expansion in Oklahoma City, OK (50 pay stations) • Roll -out of mobile parking payment app at Binghamton University • Launch of mobile payment solution at Southern Illinois University Edwardsville • Launch of City News application in Fort worth, TX • Implementation of mobile payments and City News at University of San Diego Company Overview and References Page 6 of 15 PRRKEon Solutions for Smart Cities 2016 • Installation of 130 StradaPAL Pay Stations in the City of Boston, MA • Delivery of 133 Strada Pay Stations for the City of Buffalo, NY • Installation of 80 Strada Ticket Vending Machines for METRO Minneapolis • Implementation of Pay by Plate solution in Breckenridge, CO consisting of 70 StradaPAL Pay Stations • Delivery of 38 StradaPAL Pay Stations and mobile parking payment system for the City of Niagara Falls, NY • Deployment of 38 Strada Ticket Vending Machines for C -TRAN (Vancouver, WA) • Delivery of 33 Strada Pay Stations for the Yonkers (NY) Parking Authority • Implementation of 30 Strada Pay Stations for the City of Vancouver, WA • Delivery of 22 StradaPAL Pay Stations for the City of Atlantic City, NJ • Launch of SacPark App for City of Sacramento, CA (Design and management of parking guidance /reservation mobile app) • Significant expansion in New York City (delivery of 800 pay stations) • Roll out StradaPAL Pay Stations and mobile payments for the Village of Mount Prospect, IL CITYEXPRESS Company Overview and References Page 7 of 15 PRRKEOfI Solutions for Smart Cities • Installation of 135 StradaPAL Pay Stations for LADOT (Los Angeles, CA) • Implementation and operation new paid parking system around the National Mall in Washington, DC) consisting of over 100 Strada Pay Stations • Installation of 155 StradaPAL Pay by Plate Pay Stations for the City of Durham, NC • Delivery of 145 Ticket Vending Machines for New York City Transit • Delivery of 106 StradaPAL Pay Stations and mobile phone payment app to the City of Flagstaff, AZ • Installation of 40 StradaPAL Pay Stations for the City of Grand Rapids, MI • Significant expansion in the City of Atlanta (delivery of 150 SLradaPAL Pay Stations • Significant expansion in the City of Vancouver, WA (40 StradaPAL Pay Stations) • Implementation of mobile phone payment app for City of Kingston, NY • Deployment of mobile payment app in Point Pleasant Beach, NJ Company Overview and References Page 8 of 15 PRRKr=on Solutions for Smart Cities REFERENCES City of Sacramento, CA Parkeon client since 2007 300 Multi -Space Meters Contact— Matt Eierman, Parking Services Manager 300 Richards St, Ste 213, Sacramento, CA 95811 Tel: 916-870-0074 Email: meierman @ciityofsacramento.org The City of Sacramento is a state reference and their solution is an example of future -proof Parkeon technology. In the spring of 2016, Parkeon succeeded in a field of 17 bidders to win a first -of- its -kind Sac r� y►application for SacPark. This app combines off - street parking dI reservation management, wayfinding and forecasting through data analytics. Also an example for data integration, Parkeon Powered by Parkeon receives transaction, payment and real -time occupancy data from the IPS Data Management System. In partnership with the City, Parkeon developed an online portal for merchant's use in generating patron's validation codes. Additionally, the Parkeon Strada is now serving as a multi -kiosk unit throughout the City's Park and Ride lots. Company Overview and References Page 9 of 15 PARKEon Solutions for Smart Cities City of Las Vegas, NV Parkeon client since 2013 230 Parkeon Multi -Space Meters Contact— Brandy Stanley 500 South Main Street, Las Vegas, NV 89101 Tel: 702- 229 -6863 Email: bstanlev @LasVegasNevada.gov The City of Las Vegas released an RFP for Multi -Space Parking Meters in September of 2012. After a thorough evaluation process, Parkeon was selected as the City's vendor. Parkeon began installation of the City's new Strada Pay Stations in June of 2013. The majority of the Stradas are configured for Pay - by -Space parking, however some of the Stradas are configured for Pay -by -Plate operation for management of food truck parking. All machines are wirelessly connected and transmit data to Parkeon's Smartfolio back -office system. The Parkeon system is integrated with the City's enforcement solution (EDC AIMS) for quick, efficient enforcement of all parking spaces. Company Overview and References Page 10 of 15 PRRKEon Solutions for Smart Cities Miami Parking Authority Parkeon client since 2003 400 Parkeon Multi -Space Meters Contact — Alex Argudin 40 NW 3rd St, Miami, FL 33128 Tel: 305- 373 -6789 x249 Email: aareudinCcDmiamiparking.com The Miami Parking Authority, after an in -depth testing of many companies, issued an RFP in late 2002. Early, in 2003, Parkeon emerged as the winning vendor to provide the Miami Parking Authority with multi -space meters for their on and off - street revenue control needs. In August 2014, MPA again chose Parkeon through a competitive bid process. Parkeon has installed 400 Strada Pay Stations in Pay by Plate mode featuring a 7" full color display screen. Taking the system to the next level, MPA and Parkeon have recently deployed a localized advertising platform that allows merchants to digitally advertise on the color display screens of the Strada throughout the City. Company Overview and References Page 11 of 15 PRRKEon Solutions for Smart Cities City of Rehoboth Beach, DE Parkeon client since 2015 100 Parkeon Multi -Space Meters Contact— Sharon Lynn 229 Rehoboth Avenue Rehoboth Beach, DE 19971 Tel: (302) 227-4641 Email: slvnn(@citvofrehoboth.com The City of Rehoboth Beach chose Parkeon in 2015 to update its Pay by Space parking system. Parkeon deployed 50 solar powered Strada pay stations featuring full color display screens and weather -proof capacitive keyboard. The Parkeon system worked extremely well for Rehoboth Beach, so the City purchased an additional 50 Stradas for the 2016 season. The Stradas communicate the status of each space number wirelessly to Parkeon's centralized server for quick, efficient enforcement throughout the resort town. Company Overview and References Page 12 of 15 City of Rehoboth Beach Sharon Lynn City Manager slynn 4 cityotrehoboth.com August 30. 2017 To Whom It May Concern PARKEon Solutions for Smart Cities City Hell P.O. Box 1163 229 Rehoboth Avenue Rehoboth Beach, Delaware 19071 Telephone 302- 227 -4641 www. cityof rehoboth.mm Like many popular resort towns, parking around the City of Rehoboth Beach is at a premium during the summer months. We rely greatly on our parking system suppliers to provide quality equipment and a high level of service. In 2015, we installed 50 Parkeon Strada Pay Stations for on- street parking management. The system and the Parkeon team exceeded our expectations and in 2016 we added 50 more Stradas to our on- street parking equipment inventory. The Parkeon system for Rehoboth Beach is configured for Pay by Space parking allowing us to see the status of each space in real -time. This helps us enforce in a quick manner and helps us keep our parking spaces turning over. This method of enforcement, along with the addition of credit card payments, has provided a strong increase in revenue compared with our previous on- street parking system. Our Parkeon parking pay stations are solar powered, wireless, and have full color display screens to help guide users through their transaction. We enjoy a high rate of uptime with our pay stations even with the high level of activity (over 500,000 transactions were performed last year on the system and we are on pace for the same this year). Our team also has access to Parkeon's Smartfolio back-office system for reporting of all pay station information. This tool is very helpful in showing us what is happening with parking throughout the City. Feel free to contact me for more information. I am happy to discuss in more detail how our Parkeon system works, and the benefits we have seen. Sincerely, Sharon Lynn City Manager Company Overview and References Page 13 of 15 PARKEon Solutions for Smart Cities City of Virginia Beach, VA Parkeon client since 2013 70 Parkeon Multi -Space Meters Contact— Robert Fries, Parking Manager 2101 Parks Avenue, Suite 302 Virginia Beach, VA 23451 Tel: 757- 385 -6641 Email: RFriesAvbgov.com In 2012, the City of Virginia installed several Parkeon Stradas for a trial. Following the trial, the City released an RFP for a new on- street parking systems consisting of multi -space meters, single space meters, and mobile phone payments. Parkeon was awarded the contract and subsequently installed 68 Pay by Space Strada Pay Stations accepting coins and credit cards. All Stradas are wirelessly connected and run on solar power. Parkeon also installed 131 POM single space credit card enabled meters and implemented a mobile parking payment application. In 2016, the City upgraded their Stradas with alphanumeric capacitive keyboards and switched their parking configuration to Pay by Plate. Company Overview and References Page 14 of 15 $ }IiAIEGIC GRO W 111IpE15 �E➢4RY@1T (ml]ES ?WO FM M (r611K15U9 m rn 8/30/17 To Whom It May Concern: PRRKEon Solutions for Smart Cities city cal- \/irpinia 13�acti i�lY{V \YI 15b NYNSIIEET 9. fEiW NRrvM�(F.U' r Wl1gi The City of Virginia Beach has been a Parkeon client since 2013. We utilize the Parkeon system to help us manage on- street parking (600+ on- street spaces) throughout the City and some off - street parking. In total, we have an inventory of approximately 80 Parkeon Strada Pay Stations. They are solar powered and wireless and accept coins and credit cards. When we installed the Parkeon system in 2013. the system was configured for Pay by Space parking. While the system worked well, we upgraded our Parkeon system in 2016 to utilize a Pay by Plate parking configuration. This allowed us to take advantage of more efficient enforcement methods to encourage higher turnover of spaces. Users of the pay stations can pay at one location and take their time with them if they park in other locations. Along with the pay stations, we have access to the Parkeon's Smartfolio back-office system. This tool allows us to keep close track of pay station performance. As we are a resort town, it is important for us to know where our parking activity is highest and lowest, and where if fluctuates. Using Parkeon's system we can know what our level of parking activity is at all times. We have been very pleased with the overall performance of the Parkeon system. We have also been very satisfied with the attention given to us by their team at all levels. from technical support to account management to their executive team. Please reach out to me if you have any questions. Sincerely. Robert Fries Parking Manager Company Overview and References Page 15 of 15 PAPKEon Solutions for Smart Cities Solution Overview and Technical Response For the City of Seal Beach PARKEon Solutions for Smart Cities Solution Overview OVERVIEW Parkeon is pleased to present our Strada Pay Station and associated back - office services to the City of Seal Beach. Over 100,000 Stradas have been deployed worldwide assuring you that our system is proven to work in all climates including beach environments as well as flexible and robust to meet the demands of parking organizations large and small. Below is an overview of the Strada. PARKEON STRADA PAY STATION The Strada features an easy to understand user interface featuring a 4" x 2.75" monochrome display or large 7" full color display (proposed as an option). Both displays are graphical, allowing for the addition of logos and icons to easily communicate messages to the end user. Strada can be configured for Pay & Display, Pay -by -Space or Pay -by- Plate. The customizable capacitive keyboard allows you to change the parking mode by just replacing the printed overlay. There is no hardware to buy or modify if you decide to change parking modes at a later date. The Strada can be configured to accept coins, tokens, bills, credit cards, and smart cards. We can also provide a system for you to create validation codes that are accepted at the Strada. Strada features a graphical printer so you can print logos, QR codes, special messages, etc. The ticket roll has a capacity of up to 6,500 tickets for coin /card machines and 4,300 tickets for coin /bill /card machines. Two -way wireless communication is handled via a 4G modem, allowing for real -time communication of all transactions, alerts, and alarms to Smartfolio -the Parkeon back -office parking management system. Credit cards transactions are communicated wirelessly in real -time allowing for quick authorization or denial of the payment. Communication through Ethernet is an available option. Solar Expertise Strada is powered by battery which is trickle charged either by solar power or AC mains power. Parkeon can help you determine the best option for power management, and will configure the machine to your liking. Strada was built from the ground up to operate on solar power with the major components designed specifically to draw minimal power. The solar panel needsjust a few hours of exposure to ambient light so you can place the Strada in almost any outdoor location, even under trees or next to tall buildings. Strada is protected by a highly secure locking system and robust 11 gauge steel housing. The unit has separate maintenance and collection compartments so that there is no access to cash by maintenance technicians unless they have the proper key. Solution Overview and Technical Response Page 2 of 63 PARKEon Solutioos for Smart Cities Strada is proven around the world to perform in all climates. The housing is powder coated to resist corrosion and all inlets are covered or angled in such a way to protect against rain, snow, dust, sand, and dirt from entering the inside cabinets. Strada is easily installed on flat concrete. No electrical connection required, especially at the Seal Beach lots where you can expect to use the same batteries for three or more years Strada offers the following features and benefits: • Proven to function in all climates • Custom software designed for the needs of your operation • Large displays —4" x 2.75" monochrome or 7" full color display allowing for the display of logos and animations • Weatherproof and customizable capacitive keyboard can be updated for any payment and /or parking application (e.g. Pay by Plate, Pay by Space, Pay & Display) without a hardware change • Using advanced solar technology there is no need to hook the pay station up to AC power • Two -way wireless communication via cellular networks — the pay station can be placed virtually anywhere • Remote configuration management including rate changes, banking configuration, welcome screen, etc. • Sturdy, secure engineering with special anti - vandalism, anti -theft, and anti -fraud systems deployed • Configurable to accept a variety of payments (coins, bills, cards, NFC payments) • Coin and bill vaults are separate from maintenance compartment • Large coin vault capacity (up to $800 in quarters) • Large bill vault capacity (1,000 notes) • "Plug and run" component design; easy to maintain • Ability to print tickets on either standard receipt paper or on "sticky- back" paper stock with capability to print graphics /logos and QR codes • PCI DSS Level 1 Certified On -Line Real -Time Credit Card Authorization • EMV ready card reader Intuitive User Interface Strada has been carefully designed to best facilitate the end user experience. The user interface features: • User friendly interface with a 7" full color graphic screen (optional) • Transaction that is guided by a combination of text, icons, and animation • Customizable capacitive keyboard designed for your operations • Easy to identify payment inlets • Areas for application for custom labeling While we are pleased that the City has had the opportunity to use the pay station first hand in a trial, on the following page you can see the placement of each component on the user interface. Solution Overview an ec nica esponse Page 3 of 63 Credit Card Inlet Coin Inlet Coin Return PARKEOfI Solutions for Smart Cities 7" Full Color Display Customizable Keyboard Additional Labeling Area Receipt Slot It is obviously very important that the keyboard is understandable for the end user. The Strada keyboard is simple, colorful, and customizable and we hope it met your satisfaction during the trial If you desire to make a change to the keyboard or if you need to change payment /parking mode, the overlay is replaced and new software is loaded on the pay station without having to change the entire keyboard. It's that easy! We feel this is a key distinguisher for Parkeon in Seal Beach. Should the city proceed cautiously with pay and display in lieu of starting out with pay by plate, our easy and efficient upgrade is unmatched in the market. It's as simple as new software and a new keypad overlay. No new parts required. Examples of keyboard layouts can be found on the following page. Solution Overview and Technical Response Page 4 of 63 PARKeon Solutions for Smart Cities Strada takes the user step by step through the transaction with clear and concise screen messaging. The screen layout is customizable. Below are some examples of transaction screens. PARKING PAY -BY -PLATE PARKING WITH COIN /CARD /CODE NEWS end INFO PA=NTvAYMENr Press number shown to make selectio Please enter your plate number Use '(-'to correct Solution Overview an 7ec nica esponse Page 6 of 63 PARKEon Solutions for Smart Cities Insert coin or card RATE ® 0.2 hours: $0.75/30 min 47 hours: $1.00 /hour Full day: $8.00 Pay period: 7am -9pm PRESS 0 Print my receipt* © No receipt *Display of receipt —� NOT required If vnn thnuvhY TWAT wne nneu Solution Overview an ec nica Response Page 7 of 63 PARKEon Solutions for Smart Cities BIG DATA SUITE Parkeon provides enhanced back -office functionality to allow staff to better manage your parking system. This means increasing meter uptime, collecting and enforcing in a more efficient way, and creating more space on street. The City will have access to the following: - Parkeon's Smartfolio back -office system - Parkeon's Analytics tool SMARTFOLIO BACK- OFFICE PARKING MANAGEMENT SYSTEM Parkeon's Smartfolio is a Parkeon hosted, powerful web based back -office tool, helping clients manage the day to day operations of their parking system. From reports to rate modifications to validation codes creation, Smartfolio is the perfect tool to make your job easier. Smartfolio gives you access to all transaction data in real time. Smartfolio also provides details on collections as well as alerting you of any issue with the multi -space meters. Typically alerts are provided well in advance of a meter shut down to help you avoid revenue losses. Reporting is very robust in Smartfolio, providing many different available standard reports, a customizable dashboard, and a Google Mapping feature. ,v • f M M MR M MM ''.11 "_pmt iruwr � r.eax � ew.e:sn � ir.ener. i... - _ .. �_.•,�.+: ( "i T.<kei',eke rVelNS WT•waMeYhp P•I�V • � x ' "V`10 i ♦ ♦ 1 t c i�Y4•YOwlm 151.. Solution verview and Technical Response Page 8 of 63 PARKEmon Solutions for Smart Cities Standard reports offered in Smartfolio include a) Current Maintenance Action Required b) Terminals Out -of -Order c) Communications Problems d) Maintenance Performed for the last seven days e) Cash Collections for the last seven days f) Cash -In- Terminals Currently g) Consumables Status (tickets and batteries) h) Parking Activity (Tickets sold and dollar amounts for the last 6 days) i) Ticket Sales Analysis (Active tickets and # of tickets sold for hourly time intervals) j) Transactions by Payment Types Custom reports can be built by filtering data as needed by meter /zone code, date range, etc. aEIR ;u - folio mom _ Via Smartfolio, the City can make modifications to its rate structures and download the rates as needed, without the need to contact Parkeon. Our rate editor is simple to use and includes a rate simulator, allowing you to test your rate modifications prior to download. Smartfolio allows for many different types of integrations with 3rd party parking applications. For instance, we have developed integrations with single space meter companies and Pay by Cell systems to allow data from their systems to appear in Smartfolio for consolidated reporting of on- street parking activity. Solution Overview and Technical Response page 9 of 63 PARKEon Solutions for Smart Cities PARKEON ANALYTICS Our Analytics tool was specifically designed for parking operations like that are searching for a way to analyze large amounts of data and make smart decisions through one efficient tool. Analytics offers a strong combination of a smart geographic information system, a variable filtering interface, and a search engine. Instead of being limited by a set of pre - defined reports, the City has the ability to filter, select, and aggregate the variables needed to generate its own reports. Our Business Intelligence platform has been designed to facilitate: • Information discovery • Dynamic rates strategies • Occupancy analysis • Revenue prediction • Data sharing and correlations highlights RSA' Solution Overview and Technical Response Page 10 of 63 PPRKeon Solutions for Smart Cities ENFORCEMENT SOLUTIONS Enforcement is key to the success of any metered parking system. If enforcement does not happen, then users will figure out very quickly that they do not have to pay, and that they can overstay the parking limits. For Pay & Display applications, Parkeon provides various receipt stock options, such as adhesive back tickets, to make it easy for Parking Enforcement Officers (PEOs) to quickly enforce each blockface. For Pay by Space and Pay by Plate systems, Parkeon offers a browser based enforcement application providing PEOs the paid /unpaid status of each space or plate number as shown below. Our applications work with any web - enabled device, even iPhones or Android devices. ••... V"r.'Dn S 10.12 AM M. o parkeonsmartcenter.com C Control Area Lot Q2 Zones Plates . P.W Grace . E.P. Zane ®®® ®®® Last updated: 1D:12:16 AM EDT (July 7, 2016) < U M 3 u. Veii On ? 1013 AM 6 parkeonsmartcenter.com Control Area Lot Q2 Plates . Pont . Grace . Exp. . Zone Plate Gh C 0 Plate 0 Zone 0 Status w Elapsed t Sou GHU8013 W, ® .18 Minutes Meter 20 Example Plate Based Enforcement Tool 1 11 i_. Solution Overview and Technical Response Page 11 of 63 Bellevue Lot 68% E.Lancaster /North... 88% - E.Lancaster / South. .. 93% GknBrook Ave and ... 23% Louella Ave S3% Louella/ Waynenood... 98% - Wnsontord Lot 23% North Wayne 83% - South Wayne OV R... 30% TEST 0% I W. Lancaster /N. W_. 79% W. Wayne Ave 21% W.lanraster Ave an 56% West Aye. and GAP 78% - PARKF.on Solutions for Smart Cities convW BeAe tm Lot Arta Spaces n.lxirn Space Sewh 001 002 003 004 005 006 007 008 D09 010 011 012 013 015" 016 017 nln 01920 021 022 023 024 025 026 027 028 029 030 031 032 034 035 036 037 038 040 Example Space Based Enforcement Tool Our enforcement applications can integrate all payment information, including payments by mobile phones. We have successfully integrated with many of the 3rd party Pay by Cell systems such as Parkmobile, Pay by Phone, Pango, and Passport Parking. Of course, our Whoosh! mobile parking payment app is pre - integrated into our system. Please note that, understanding the City's provider is Data Ticket, we have begun discussions about sharing API's, if required by the City. Parkeon also provides an open system in order to integrate our payment data with 3rd party enforcement applications. We have successfully integrated with leading citation issuance providers such as: • Complus Data Innovations (CDI) • Duncan Solutions • EDC AIMS • Schweers • T2 Systems • Xerox • Data Ticket — pending contract with the City Interfacing with these applications lets PEGS stay within one application on their handheld device while they check the paid status of the vehicle and issue a citation. Solution Overview and Technical Response Page 12 of 63 PARKr=on Sofutions for Smart Cities Parkeon has also integrated with mobile License Plate Recognition Systems (e.g. Genetec, Gtechna, NuPark), and sensor based systems. These systems quickly allow PEOs to determine the paid or unpaid status of each vehicle without manually checking each vehicle one by one. t. Parkeon System Is Integrated With Leading LPR Systems Solution Overview and Technical Response Page 13 of 63 PRRKF.on Solutions for Smart Cities OPEN DATA PLATFORM Being a key player in the Smart Cities world, Parkeon has completed many integration projects and can centralize a wide variety of third party technology providers. Using Parkeon's Data Suite as the information core system allows the parking experts to visualize, analyze, export and share all their data through a single platform. This is our philosophy which allows the City to take advantage of the best -of- breed technology, such as Data Ticket for enforcement, if desired. Integrating Technology and Feeding Data to Third Party Systems Parkeon has developed a full Open Data exchange model, which creates easy connections to third party information systems like City Data Hubs or Operators back office. City Data Operators Data Warehouse Warehouse � • PARKEON BACK OFFICE SURE WPM Parkeon Integration Layer 0� Integration Layer and Data Feed to External Repositories Solution Overview and Technical Response Page 14 of 63 PRRKF.on Solutions for Smart Cities Examples of Parkeon integration projects in the US: Operators: Xerox (now Conduent) • Los Angeles • Washington, DC: Parking Management System interfaced with Merge Single Space Meters: IPS & POM, for both manufacturers all the data from the System are integrated within Parkeon's Back Office which provides amongst other features a consolidated reporting solution. • Austin, TX: IPS single space meters data • Virginia Beach, VA: POM single space meters data Mobile Phone Payment • Sacramento, CA Parkmobile • Las Vegas, NV: Parkmobile, Passport Parking • Virginia Beach, Sacramento: ParkMobile LPR Solutions • Florida International University: NuPark • Medford, MA: Genetec University Cards • Clemson University: CBord campus card accepted on the pay stations Citation Management • Somerville, MA: Xerox • Syracuse, NY: EDC AIMS Sensors • Lyon: CPT and Sensys • Cannes: Frog Parkeon has the necessary expertise to assist and support the City to make complex integration projects successful as being either the integrator, integrated or both. Solution Overview and Technical Response Page 15 of 63 PARKEon Solutions for Smart Cities PARKING PAY STATION SPECIFICATIONS General Specifications: Proposers shall provide an integrated solution for paid on- street parking. The City's preference is for the proposer to install an integrated parking technology solution that includes multi -space pay stations. Parking technology features must include the following: a) Payment must be available through multiple options, including coin, credit card and mobile payment. Parkeon complies. The Parkeon Strada can accept multiple types of payment including coin, cash, credit card, smart card, tokens, mobile payments and contactless credit cards. b) Multiple pay stations installed in surface lots; pay station technology must allow the patron to pay for a parking space transaction at any pay station within the surface lot — as applicable. Parkeon complies. While any payment can be made with the Parkeon pay station, the single space meter can also be integrated in the back office. Please note that we are open to this approach with respect to an IPS integration. The IPS data from single space meters is pulled from the City of Sacramento's single space meters into Parkeon's back office for real -time information. c) The ability to add time to existing transactions is a requirement. Parkeon complies. The "add time" feature must disallow patrons from purchasing time past the maximum time allowed for the parking space /zone. Parkeon complies. This important feature has been successfully demonstrated during the City's trial. d) Pay stations must have the ability to store a minimum of 8 different rate structures. Parkeon complies. e) A large screen display is preferred in order for rate information to be displayed, rather than signs posted on the pay station. Parkeon complies. Our optional High Definition Color Display provides for an improved User experience. The 7" full color display allows for the display of rate information to avoid unnecessary signage on or around the pay stations. See below examples from current clients, perhaps some of the displays provide the City with some options for post - trial. Solution Overview and Technical Response Page 16 of 63 Insert card PARKEon Solutions for Smart Cities RATE $1.00 = 1 hour MAX: 15 hours Paid Parking: 7am -10pm Thursday 77je UNIVERSITY of OKLAHOMA 08:00 AM Until: 07/26/16 09:00 AM Fin-0 $1.00 per hour MAX: 6 hours Payment Paid Parking: 24 hours $ 1.00 Monday- Sunday f) Pre - payment option (payments made in advance of operating hours). Parkeon complies. Solution Overview and Technical Response Page 17 of 63 PARKr=on Solutions for Smart Cities g) An option for patrons to be informed of the expiration of their paid parking session. Parkeon complies. Parkeon has Text Notification as an option to be informed that the parking session is drawing to a close. h) All technology must be simple to understand and easy to use. Parkeon complies. We recommend utilizing our 7" full color display which walks users through the transaction process step by step. The screen provides for the ability to display graphics and animations. The user experience is enhanced by the customizable capacitive keyboard. We also hope that the City found this ease of use to be true. Sample step by step screens are shown on the following page. Solution Overview and Technical Response Page 18 of 63 Example Transaction Flow Screens P 0800 AM Please enter your plate number Use'(-'to correct .v PARKF.on Solutions for Srnart Ot,�> �r p ' 06 (J) AM Use the -/+ /MAX keys to add /subtract 002 time when using card Select parking purchase option: unw. 05/04/17 1 -Start new session 10:00 AM 2- Extend session Pwm•ee O $ 2.00 In"rt cand MTE Sim - I 'o"' M" is noun Transaction finished PsN PaAina. 7._10pm Thendq MA PAYMENT NOTACCEPTED Take your No payment required card back at this time IIMd: 05/04/17 RATE KIOSK CLOSED 51m -1Me. Please use another klosk 10:00 AM raaz: IS noun I P•ymant POW Parking: 7a 10pm a $ 2.00 Thursday r. Solution Overview an ec nical Response Page 19 of 63 PRRKr=on Solutions for Smart Goes All technology must be reliable, easy to maintain and secure. Parkeon complies. We have deployed over 100,000 Strada Pay Stations all over the world in climates ranging from the cold and snow of Canada to the steamy heat of Miami. Many clients have been utilizing Stradas for more than 10 years. Strada is built to truly be a plug and play machine. Most of the major components (main board, printer, coin selector, battery, ticket roll) can be removed and replaced with no tools. The display is removed /replaced with a standard screwdriver. The card reader is removed /replaced with a 2.5mm Allen key. Strada is built from 11 gauge steel and protected by a four point mechanical locking system for the upper compartment (maintenance area) and an ultra secure electronic locking system for the lower compartment (collections area). For the locking system, Parkeon has successfully integrated Medeco locks in the Los Angeles pay stations and this is an option for the City, if desired. The collections door features manganese steel plating to provide additional security around the cash area. j) All technology shall be able to electronically display the following to the patron with minimal effort: i. rates ii. days and hours of operation iii. user instructions Parkeon complies. All of the above can be display on the 7" full color display screen. k) Proposers must offer strong customer support 7 days a week including holidays. Parkeon complies. Parkeon has a 24/7 Customer Support Hotline. 1) Changing rates using the Meter Management System (MMS) shall be completely web -based (no software to install), easy to use with customizable tariff naming and the ability to download rates onto customizable, user - defined groups of pay stations. Parkeon complies. Through our web based Smartfolio system the City will be able to modify rates and download them remotely as needed. This Rate Editor feature allows for the naming of various rate structures and the assignment of rates for each day part so you can truly put in place dynamic rate policies. Configuring/Naming the Rate Structure Solution Overview and Technical Response Page 20 of 63 PARKEOfI Solutions for Smart Cifies Scheduling the Rate Download m) All technology, equipment and systems shall be ADA- compliant. Parkeon complies. n) All materials and components shall be new and unused. Parkeon complies. o) All technology shall have a modular design. Components shall be able to be quickly changed in the field. Parkeon complies. Most of the major components (main board, printer, coin selector, battery, ticket roll) can be removed and replaced with no tools. The display is removed /replaced with a standard screwdriver. The card reader is removed /replaced with a 2.5mm Allen key. p) All electronic components, connections and wiring shall be fully weatherproofed. Parkeon complies. The main board and internal components are environmentally sealed, highly water - resistant and are able to operate in conditions that exceed 97 percent humidity. The Strada can operate in temperatures down to 20 degrees below zero. Every electronic component on the machine is coated to prevent operational failure and to ensure that the unit will stay fully operational within the specified temperature and relative humidity ranges. q) The pay stations shall be weather, rust and graffiti resistant and shall be made of stainless steel or an equivalent material to withstand seaside weather conditions. Parkeon complies. The Strada is manufactured using 11 -gauge steel, with the collection vault door constructed of manganese steel plates. Like other sophisticated devices where security and corrosion are a concern, our advanced use of a variety of materials reduces weight, enhances weather resistance, and reduces vandalism from strikes and graffiti, thus Solution Overview and Technical Response Page 22 of 63 PARKEon Solufions for Smart Cihe� providing greater overall durability. This is a key feature for beach communities like Seal Beach. All external painted surfaces feature an epoxy powder -coat paint that is coated in a liquid polyurethane varnish with anti -UV and anti - graffiti /poster glue properties. The coating process consists of Cataphoresis, Adhesive powder, powder paint and powder varnish. This process offers resistance to corrosion according to Norm NFX 41 -002 (resistance to salt spray and saline fog) and specified at 1,200 hours with RED. In addition, the unit conforms to Norm IEC 68 -2 -11 (saline fog). Testing to validate compliance has been carried out in a CESI approved laboratory. The seals on the unit meet an IP33 protection level, based on the European Norm, EN 60529. r) It is preferred that the pay station has additional lighting or illumination for dark hour usage. Proposer shall describe how the lighting and /or display operates during dark hours. Parkeon complies. Parkeon has a backlit keypad option with its 7" full color display. An LED light pulses behind the start button intuitively drawing the User to press Start. Once the Start Button is pressed, the entire keypad lights up illuminating each button from behind. The backlit keypad both provides additional lighting and enhances the transaction process. s) All technology shall wirelessly communicate usage, payment status, and maintenance alert data in real -time. Parkeon complies. Parkeon currently utilizes 4G communications with the ability to connect with AT &T, T- Mobile, and Verizon. Everything that happens at the Strada Pay Station (transactions, alerts, alarms) is communicated in real time to the Parkeon back - office system. The solution features two -way communication allowing for the remote download of rates and messages from the back - office as needed. Solution Overview and Technical Response Page 22 of 63 PRRKEon Solutions for Smart Cities t) All technology shall be managed by a web -based meter maintenance system (MMS) that can: i. Remotely update pricing, regulations, and configuration Parkeon complies. This may be managed by the City through Smartfolio's Rate Editor. ii. Provide reports on pay station activity Parkeon complies. iii. Automatically create maintenance work order tickets for generated alarms or patron reports of pay station malfunctions. Maintenance tickets shall be able to be updated via email, smartphone and tablet. Parkeon complies. iv. Record pay station maintenance completed by repair staff. Parkeon complies. V. Easily indicate pay station status and send alarms to designated personnel if a pay station is not functioning. Parkeon complies. This feature was demonstrated during the trial with an alert concerning the coin collection system that was easily and promptly managed. u) All technology shall be warranted to operate as proposed within a temperature range of 0 degrees Fahrenheit to +140 degrees Fahrenheit and under environmental conditions found in the City of Seal Beach, including but not limited togrime, rain, fog, salt air, sun (including direct sunlight), and vibrations. Parkeon complies. We have deployed thousands of Stradas in climates similar to Seal Beach. Locally, we have deployed Stradas in the Venice Beach areas of Los Angeles. Around the country Stradas can be found in dozens of beach communities such as Atlantic City, Virginia Beach, Miami, and more. v) Technology shall be capable of integration with License Plate Recognition (LPR) technology and enforcement technology. Proposer shall include any fees associated with such integrations. Parkeon complies. Our system is already integrated with the leading LPR systems such as Genetec, Gtechna, and NuPark. No additional fees will be charged to the City if we utilize our existing integrations or APIs. Wireless two -way communications a) The technology will be equipped with a modem, antenna, and the required software to support wireless communications. Parkeon complies. The Strada utilizes 4G communications and the device will be delivered with a SIM card to communicate via our cellular providers. b) The wireless communications shall be supplied as a "communications service' during the life of the contract, not as a specific type of modem or wireless carrier supply. Parkeon complies. Communications are included in our monthly back -office services. We Solution Overview and Technical Response Page 23 of 63 PARK(Emon Sohitions for Smarr Cthes guarantee throughout the life of the contract to provide wireless connection with our back - office system. We work with several cellular providers to provide communication services so we always have a back -up in case of cellular communication issues. We are able to mix several cellular providers for the same client (e.g. 20 Stradas can have AT &T and 5 can have T- Mobile). c) Describe the modem type: CDMA, GSM and /or Wi -Fi. Parkeon currently utilizes 4G Cellular Technology through several cellular partners — AT &T, T- Mobile, and Verizon. The specific modem type is GSM. d) Identify the likely cellular carrier(s) to be used for City service and the process of determining reliability of signal coverage. The Parkeon Strada currently utilizes AT &T, T- Mobile, and Verizon for cellular communications. It is easy to switch networks with the exchange of a SIM Card. Successful, glitch -free operation has demonstrated that AT &T provided reliable coverage in Seal Beach. e) The Proposer shall describe the established process to troubleshoot and resolve communication interruptions and failures. The Smartfolio system provides alerts and reports on machines that are having communication issues. Additionally, the Strada is typically programmed to communicate a "life alarm" to the back - office every 3 hours so you know if machines are communicating properly. Example Communications Alert Report If a communication issues exists, your team should contact our help desk and we will troubleshoot the issues to determine if there is a modem issue, SIM card issue, software issue, or an issue with the cellular communications in the area. We are able to escalate the Solution Overview and Technical Response Page 24 of 63 ,..o. � • ,0�1]Ml OOY Vn YbL'. Nnna,uw.l LTRinTwO.lnmlrt[�wIRAV -YbfWw fnnNe + .M,itbv0 I.o -.: 9YU4Cf.Y0ne{Y :•r0. AnDW:w 9v ?J Irenm.rw:h'.- +�lusfO b...'rvmxe. a:6'e�wm[:ava .ena�. Lax.Kmb �.. -. - �ros:o,•a:-... a,oe= ,.emervenu.:e -���: r.. b,.. ce. >v .Lwv:ov:�- L • 10'Or ]M`WS:!� 4]XQ:L9 rM Ca Len'mv L L �. r - • _ C.L • � � �Ld]iP ci -H Vn MWiSO I.bin {�r,lex+ Lv^.r U,. uR wwi Pon.w✓ .eY.... -. ,. -. 1 • L9v]01 H .+a%T. 'ouT[' La+ .i�+�vl.Ka.syv.'.w. a[u+v Lo-r.LLxn _ :... 0 ®® Example Communications Alert Report If a communication issues exists, your team should contact our help desk and we will troubleshoot the issues to determine if there is a modem issue, SIM card issue, software issue, or an issue with the cellular communications in the area. We are able to escalate the Solution Overview and Technical Response Page 24 of 63 PARKeon Solutions for Smart Cities problem if necessary to our cellular communication partners if we identify that there is an issue with the communications network. f) System transactions shall be communicated to the back -office system in real time to support enforcement queries for both mobile payment and pay & display and /or pay -by- plate. The system shall support enforcement queries for vehicle and space payment status. Parkeon complies. All transactions are communicated in real -time. The data is then available for enforcement partners so the City can know the status of each plate /space at all times to avoid giving citations in error. g) If credit card payments can be accepted during weak wireless signal occurrences, describe the process. The Parkeon Strada offers a Hold and Send mode as an option. If the Strada cannot communicate the transaction to the back -office the transaction will be held at the pay station level. When communications are restored the Strada will send the transaction to the back - office. Display a) Graphic display shall be easy to read under various daytime and nighttime lighting conditions, including fog and direct sunlight and at various angles. Proposer shall describe its options for altering the display to make viewing in direct sunlight easier. Parkeon complies. The Strada has a 7" full color display which leads to a better overall user experience. The LED backlighting technology offers a very clear and highly visible user interface under all lighting conditions. The display has adaptive settings. So, at certain LUX it sets the backlight to a specified level which can be modified if necessary. b) The pay station shall have a backlit graphic display panel that is large enough to legibly display all necessary operating status messages to patrons and repair personnel. The display must be energy efficient and operate in a solar - charging configuration and not cause excessive battery drain. Parkeon complies. As described in parts a and In of the General Specifications above, Strada features a full color 7" display providing plenty of room for specific messages and rate information. The display is designed to consume little power, allowing for true solar power operation. c) The display shall be scratch and impact resistant. Parkeon complies. The color display is protected by a "8mm thick IK10 shock resistant' transparent Polycarbonate sheet. Anti UV and anti - scratch varnish is applied on this sheet. d) Current rates and hours must be able to be displayed on the graphic display and be remotely programmed. Solution Overview and Technical Response Page 25 of 63 PARKE"on Solutions for Smart Cities Parkeon complies. As described above in General Specifications, the graphical display has ample room to display the rates and hours of operation. The rates can be remotely programmed by your team. e) Describe the ability to program and display different rate schedules by time of day and day of the week, including dynamic and progressive rate structures for peak occupancy periods. City staff shall have the ability to program rates independent of vendor support with no additional costs associated with these changes. Parkeon's Rate Editor allows the City to change rates through our Cloud -Based Back -Office System. The Rate Editor provides the flexibility to download new rates to all of the meters or to specific meters or zones. The steps involved are thoroughly covered during the back office training. Modify Pricing 6c'.EPA_ WN, MAX PPICWdG OJ"F„T rrdo Defu t Psn = etT me ®. r so per hour Valor Diaulon Oustlen Value /value aEAM Durdm /iYtnatlEatl ® r F 30 V"l O'Ki0s ® rr 3.00 DW02h00m0Ds © rr '50 DOE03hO0m0Ds Q rr MOD D050Eh0OnGOs Cancel OK Pricing Modification Configuring/Naming the Rate Structure Solution Overview an ec nlca Response Page 26 of 63 PRRKEon Solutions for Smart Cities Scheduling the Rate Download f) Graphic display shall support dynamic messaging functionality to reflect changes in pricing, regulations, display messages, format, or configurations made in the MMS and communicated wirelessly to the pay station at least once per day. The City shall have the ability to change or adjust the graphic display independent of vendor support and there shall be no additional costs for these types of adjustments. Parkeon complies. The City will have the ability to make rate and message changes remotely and they will be reflected on the display. g) Pay stations shall have an ability to display special messaging. Proposer shall describe the process and features that enable special messaging, i.e., holiday and special event messages, which can be downloaded remotely. Parkeon complies. The City will have access to Parkeon's Smartfolio Rate Editor tool which allows your team to make rate and message changes as needed remotely from your desk. h) Pay station display shall clearly communicate the following electronically, alphanumerically and graphically: i. Rates ii. Days and hours of operation iii. Regulations iv. Instructions to the user: 1. Read Error, Please Reinsert Card — if card is removed from the mechanism before it could read the information on the card; 2. Coin Only — at the sole discretion of City, if the card slot is inoperable; 3. Card Only — at the sole discretion of City, if the coin slot is inoperable; Solution Overview and Technical Response Page 27 of 63 PARKEOfI Solutions for Smart Crfiec 4. Out of Order — at the sole discretion of City, if the coin and card slot are inoperable, with customizable instructions such as pay at another pay station. V. Special messaging Parkeon complies. All of the above messaging is possible with the Parkeon solution. In fact, our large color screen display provides many options for the City to show city events, public service announcements and more through our "City News" feature. i) Proposer shall describe any static information displayed and the format used. The time and date on the display are located in a static place for all installations but obviously update throughout the day. We also place a static sticker over the display to inform users to press the "Start" button to wake up the machine. other standard labeling includes icons for the various payment options (coin slot, card reader), the receipt bowl and the coin return. Keypad a) Keypads must be vandal resistant, weatherproof, and corrosion resistant. Parkeon complies. The keyboard is a capacitive, flat membrane technology keyboard with no mechanical buttons. Grime, rain, dust, dirt, sand, etc cannot impact the keyboard because there are no moving pieces. b) Proposer shall describe any visual, audible or tactile indication that a button has been pressed, as feedback to the patron. Parkeon complies. The Strada utilizes capacitive keyboard technology. The keypad has a tactile feel and will provide an audio indication when a button has been pressed. Payments a) Proposer shall describe coin, card and alternative payment operations, including the number of different coins /currency accepted and the type of card based payments, including magnetic stripe, contactless cards and chip -based cards (as applicable). The Parkeon Strada can accept multiple payment types. The Coin Selector can be programmed to accept up to 16 different coins and tokens. Additionally, foreign coins (i.e. Mexican coins) and tokens can be selected out during the build phase. Parkeon's credit card readers can read both Mag- Stripe and EMV Chip Cards. Major credit cards are accepted (Visa, MasterCard, American Express, and Discover). Parkeon also offers contactless payments as an additional payment option for contactless cards and NFC payments. b) All meters must support secure real -time authorization of credit cards and optional contactless cards. Parkeon complies. All credit card transactions are processed in real -time. Contactless payments are an option and can be quoted upon request. Strada can be upgraded to contactless payments should the City decide to wait on deploying that option. Solution Overview and Technical Response Page 28 of 63 PARKEon Solutions for Smart Cities c) The meter shall accept coins through a jam- resistant coin interface and jam- resistant card payments through a card interface. Parkeon complies. The coin selector is protected by a steel barrel that only opens up for metallic objects. Paper, wood, plastic, etc cannot be inserted into the coin selector. All metallic objects (e.g. foreign coins, slugs, keys, paper clips, etc) that are not valid coins are rejected and returned via the coin return bowl. The card reader is protected by a hard polymer bezel with anti - skimming features. This is unique to the Parkeon system. Competition Parkeon Strada d) The coin discrimination system should contain an automatic shutter, which opens during operational hours for coin insertion of approved coins, but not for non - metallic objects. Parkeon complies. The Parkeon selector utilizes a barrel that protects the inlet when the machine is at rest, opens the inlet to introduce a coin, directs valid coins to the coin escrow and channels foreign objects to the coin return. e) If the coin slot is inoperable, meters must have the option to still accept card payments and third -party payments (e.g., mobile payments), if applicable. Parkeon complies. The display will automatically update to reflect what kind of payments the meter is currently accepting. f) The coin chute or track and coin verifier unit shall be a free -fall type (non- moving and non - mechanized) or an equivalent. Parkeon exceeds the requirement. The Strada pay station features a patented motorized coin selector (located in the maintenance cabinet) and recognition system that controls the movement of inserted coins in the meter (speed, position, etc) and which is unaffected by changes in temperature and humidity. We suggest that "free fall" or "gravity- driven" coin intake systems be avoided, as they are easier to de -fraud and vandalize. The Strada coin path is the shortest in the industry which is key to preventing internal coin theft since the Solution Overview and Technical Response Page 29 of 63 PARKE"on Solutions for Smart Cities selector fully controls and contains the movement of the coins from the point they are inserted in the unit. The coin speed function is carefully controlled instead of relying on gravity test. g) The coin chute or track shall include an anti - backup provision to prevent and detect the attempted retrieval of deposited coins (e.g., attached to strings, paddles, wires, etc.). Parkeon complies. h) Coins must be deposited directly into, and stored within, secured containers in the vault area of the meter. Parkeon complies. i) Meter monies (coins) must be easy to collect, simple to reconcile and include audit capabilities. Parkeon complies. The collection agent presses two buttons on the keyboard and presents the electronic key to the lock interface to open the collection door. The agent swaps a full coin box with an empty coin box and closes the door. The Strada prints a collection receipt which can contain audit information if you wish (this is customizable to show the total collected along with the total of each denomination of coin.). The collection information is transmitted wirelessly to the Parkeon back -office system for auditing purposes. The Smartfolio system also provides dashboard reporting to alert you when pay stations need to be collected and alerts you when a pay station has been collected. Collection alerts are also available through email and text. rbe.c..n 6o,. � Mb•69939C � - ib .,00 soo .ba Ci�1b(i'pi.tl A C� =_� �ollecnc-s r�caMee.e ay. 't 0 Collections Dashboard Reporting j) Maintenance personnel must be able to easily clear bill jams without the use of special tools and without accessing the vault. Parkeon complies. Maintenance personnel can clear bill jams without any tools. A separate key is used to access the cash vault. Solution Overview and Technical Response Page 30 of 63 PARKEOCI Solutions for Smart Cities k) Describe how the 'Pay at Any Pay Station' feature would operate utilizing the proposed parking technology solution. In a pay by space or pay by plate environment, a user would be able to input that information at any kiosk which would populate to enforcement at real -time. 1) The proposer shall include an option for a mobile payment solution and identify any costs, including transaction fees, associated with communicating to the pay station and parking enforcement staff to indicate that a payment was made via the mobile payment process. Parkeon has an Open AN and can work with all Mobile Payment Providers. We currently have integrations with many mobile payment providers including Parkmobile, Passport Parking, Pay by Phone and more. In addition, Parkeon has our own proprietary Mobile Application Whoosh. There would be no cost to the City and only a user convenience fee would be applied. m) All meters shall be able to be programmed to accept pre - payments prior to start of regulated parking and extended payment within applicable City policy requirements. Parkeon complies. Strada can be configured to accept pre - payments based on your needs (e.g. user can make an hour payment at 7am, parking enforcement starts at gam, the user's hour starts at gam and expires at 9am). Parking payment can be extended up to the City's maximum time limit. n) Proposer shall describe in detail the step -by -step process of vendor's credit card acceptance procedure from the time a patron inserts his /her card to the time the money is deposited in the City account. Include the name of your gateway processor (if using a third party) and the name of the gateway software (if your firm uses in -house software). Proposer shall list all subcontractors involved in each step (e.g., cellular providers or gateway companies) and describe the subcontractors' PCI compliance. Proposer shall describe any per transaction charges from the vendor and /or the gateway company, or software charges; if none, then state as much. All credit card transactions are performed in real -time. Parkeon provides the gateway service utilizing Monetra software and our system is integrated with the major card processors (e.g. Chase Paymentech, Global, Elavon, First Data, RBS Worldpay, TSYS, etc). The information flow is organized as follows: 1) The payment card is introduced into the card reader. The card reader reads the magnetic stripe or starts communicating with the chip of the card depending on the readers and scheme configuration. 2) The card reader module is connected to the Internet via a 4G network. The card reader Solution Overview and Technical Response Page 31 of 63 PARKEOf1 Solutions for Smart Cities opens a connection with the payment server (EPSUM or ArchiPEL) over one defined UDP port. Symmetric AES session keys are exchanged via RSA key exchange over this connection. AES keys are at least 128 bit, RSA keys at least 1024 bit long. The authorization and instant clearing request is sent to the payment server over this encrypted channel. 3) The Parkeon ArchiPEL payment server processes the request and translates it to the format used by the upstream processor. 4) The authorization and instant clearing request is passed on to the upstream processor over an encrypted HTTPS channel. Sensitive authentication data, i.e. Track 2 data, is kept in memory of the server until the transaction has been confirmed by the upstream processor S) Once the transaction has been confirmed by the upstream processor, transaction data is cleared from the memory transaction log containing truncated and encrypted PANS are stored in the database. Parkeon does not charge per transaction fees for gateway services. This service is included in our monthly back -office fee. o) Themeter, the associated communications system, the backend server and gateway services shall all be compliant with Payment Card Industry Data Security Standard (PCI Level 1 certified by a Qualified Security Assessor (QSA)). Parkeon complies. Our system is Level 1 PCI -DSS 3.2 certified. Please refer to our certification below. atOea C�lYeYrYa r�la�awM��YMIdaMe�`fYYaYWs� w_ Certificate (f CompCiance TMsceml. this PARKEON Sery pfW I -L"t- Paynterd Galeway has been found tO be MaP1101d With the Pay.ad Card Industry (PCII Data Scdurdy Standard (DSS) Bases upon a cm -w assessment aetad on dw 31st Juy 2011, XMCO weraby cdMUms that • W arde d SBM1" ANhmn[a'aon Data (1 e. saca2 data. CW2 0M V PIN deu) was IOaM sub eq e l 10 at'Zabaw en arty sysl M 1BYlewea W.V Pte assesMkYlt. • Pohc ' prdC .$ ana c wrgWa N systems mMt sV# Orates aM ammo caid ,wl data haw smvad y mat wM legwammes d"PG MS. andwsed dy vsa. M Vvcatd ens ARR't Express • me neon on Camptntt (ROC) and AOeatatlM a Cw ittanre (AOO wwe Mr"I d W' me OSA aaordntpy m me PCI DSS Securay Attdl nO[sd ,a mus 3.2. lastlyd by KMCO m 319 JMy 2011 bwu �aGade 2atdss seas MME:n H Solution Overview an ec mca esponse Page 32 of 63 PARKEon .Solutions for Smart Cores p) Pay station shall be PA -DSS certified by a Qualified Security Assessor (QSA). Parkeon complies. The solution is PA -D55 certified and we are listed on www.pcisecuritystandards.org as shown below. F C • ... .,,r. ... v.•a•,nw.+n op Fne s Vaednrea Pavo _ ,� pppr. -.. � „u s»k.mw «v».e q) The technology must be EMV compliant. Proposer shall describe their current and future EMV capabilities including any required upgrades, options and /or associated costs. Parkeon complies. The card reader is Level 1 and Level 2 EMV Certified. There is no additional hardware or setup costs for EMV payment. There is a monthly gateway fee for EMV services that is reflected on our price proposal. r) Proposer shall describe any alternative payment options, the associated costs or any additional fees. Proposal shall describe current and future capabilities including any required upgrades or options for the implementation of the alternative payment options. Parkeon also has the ability to offer Contactless Credit Card (Visa payWave, MasterCard Pay Pass) and NFC payments (Apple Pay, Samsung Pay). Please refer to our price proposal for our contactless option. s) The MINIS system shall allow the City to dynamically and remotely adjust parking prices on the pay stations in real -time. Parkeon complies. The City will have access to Parkeon's Smartfolio back -office system which allows for the remote change and download of rates and messages. Rates can be downloaded in real -time or scheduled in advance. Solution Overview and Technjcal Response Page 33 of 63 PARKEOrI Solutions for Smart Cities Clock a) The pay station must have a 365 -day calendar real -time clock that completes a daily time -sync with the server at least once every 24 hours and that will either retain the time settings during battery replacements or servicing, or will accurately reset the time settings without losing prior programming; reset shall occur within 3 seconds of battery replacement or servicing. If back- up power built into the pay station is used for this function, this back -up power must allow at least 15 minutes for a given battery change without losing the clock settings. Parkeon complies. The Strada is in sync with the server time. b) The clock shall be programmable at least one year in advance for automatic daylight savings time changes. Parkeon complies. c) The time -of -day clock shall be accurate to within plus or minus two seconds per day (where a day is defined as any given 24 -hour period). i. There shall be no upper limit or maximum deviation that would prevent the clock from syncing with the MMS. If the clock drifts more than 30 minutes, the meter will not automatically sync with the server as this might be an indication of a service issue that needs to be addressed. ii. The clock shall track the day of week, Monday through Sunday. Parkeon complies. iii. Time of day and day of week shall be displayed to maintenance staff, on the front display screen, when the reset feature is activated. Parkeon complies. Power a) Batteries shall be located in an easily accessible storage area inside the unit that can be changed out in less than 30 seconds once the pay station is opened. Parkeon complies. Batteries are easily accessed and replaced without any tools. b) For environmental reasons, Nickel- Cadmium batteries shall not be used to power the pay stations. Parkeon complies. The Strada utilizes sealed lead -acid batteries. c) The parking meter will be powered by battery and /or rechargeable solar - powered battery pack. Parkeon complies. The Strada is powered by battery which is trickle charged by the solar panel. Solution Overview and Technical Response Page 34 of 63 PARKElon Solutions for Smart Cities d) When battery voltage falls below a minimum threshold, the parking meter will generate an alert prior to the meter going out of service. Parkeon complies. Alerts are sent to the back - office reporting system and displayed on the dashboard and in other reports. Alerts can also be emailed and /or texted to your team members. e) Battery connections will be designed to resist corrosion and sustain a minimum of five years of service. Parkeon complies. f) Current battery voltage for both rechargeable (solar) and non - rechargeable batteries will be available on the display and through the MIMS. Parkeon complies. g) All locally- stored pay station data will be retained during battery replacement and battery failures of seven days or less. Parkeon complies. h) Please describe any unique power management capabilities. Parkeon has the most experience of any vendor regarding solar powered parking meters. What this means for the city is a highly engineered and perfect power supply. We have deployed over 200,000 solar powered multi -space parking meters around the world in every climate imaginable. The Strada with full color display is powered by an integrated 16.5 Watt solar panel within the top of the meter. The Strada runs with ambient light. Rain, wind, fog, and other adverse weather conditions do not pose a problem for its functionality. The solar panel re- charges a commercially available battery. All major components have been designed by Parkeon to consume the least amount of power. i) Battery shall have a life of at least 5 years. Proposer shall describe how any and all options will impact battery life. Parkeon complies. The power consumption of the Strada is less than 3mA in standby mode. It has been our experience that the battery life exceeds one to three years without a "bench" recharge or replacement. The efficiencies and cost savings of battery life has a direct effect on the city's total cost of ownership. Security / Maintenance a) Coins passing through the pay station shall be deposited directly into secured containers in a separate vault area. Parkeon complies. Solution Overview an7echnical Response Page 35 of 63 PARKEon Solutions for Smart Cities b) The coin vault areas shall not be accessible from the maintenance compartment. Parkeon complies. A separate key is needed to access the collections area. c) Meters shall be resistant to vandalism and other attacks to remove or disable coin /cash from the coinboxes. Parkeon complies. Extra manganese steel collection door plating provides ultimate security from vandalism or theft to the vault. Angled steel plates within the collection vault provide shielding and prevent drilling. d) Meters shall have high security locks for all cabinet doors. Include a description of the locks provided. Electronic locks are preferred with online programmable access parameters including restrictions for maintenance, collections, days of week and hours of day. Describe the manual override process in case of power failure or electronic lock malfunction. All locks associated with the Parkeon Strada solution are discreet and out of the public view. All locks are protected from weather conditions through the superior design and engineering of the Strada housing. All internal components including all locks are corrosive resistant and do not require regular cleaning of maintenance. All locks within the Strada unit exceed industry standards including all mechanical locks which are protected by a steel shutter plate to prevent drilling and insertion of foreign matter in an effort to vandalize the locks as well as an Electronic Lock that is a standard feature on the Strada Rapide model for the vault area. The Electronic Locking system vault assembly is locked in place with two stainless steel locking pistons and cannot be opened even under 2 tons of force. All locks within the Strada unit are designed to ensure non - duplication unless otherwise authorized to do so by the City. With the use of the electronic lock the City will have the flexibility to key alike some or all of the pay stations and have the ability to re -key a combination quickly and without additional costs in the event it is necessary to change the lock combination. Should there be a failure of the electronic locking system the City should contact the Parkeon help desk which will walk your team through the steps to solve the issue. If we are not able to resolve the issue over the phone, we can send a technician on -site. As a cost option, Parkeon can install Medeco locks in the Strada for programming flexibility. We have already integrated with Medeco for our recent project with Los Angeles DOT (135 Pay Stations). Solution Overview and Technical Response Page 36 of 63 PARKEon Solutions for Smart Cities Warranty / Vendor Support a) Proposer shall describe their system warranty and extended warranty options on all hardware and software effective from the date of installation. Parkeon provides a one year warranty on all parts from the date of installation. In addition, the customer has an option to purchase an extended warranty program renewable annually. b) Proposer shall describe technical support services, including 24/7 -day customer support help desk availability (including holidays), on -line help features, transaction assistance, on -site support and technical support, during and beyond the installation and warranty periods. Proposer shall describe who is responsible for supporting the pay station including any and all subcontractors. The Parkeon help desk is available 24/7. We provide both phone and email support at no additional charge even if the Strada is not under warranty. Our team has remote visibility to your pay stations through our Smartfolio back -office parking management system so we can see all alerts /alarms and we can see the activity that has been performed at the Strada. The majority of the time we are able to resolve issues over the phone without the need for additional on -site assistance. If a technician needs to be dispatched on -site, the Parkeon help desk will contact our local Southern California partner and distributor APS. APS Technical staff was on -site during the Seal Beach pay station pilot installation. Since that time, together we have worked as a team to install over 130 pay stations in Los Angeles. c) The customer support help desk shall have the ability to collect and /or provide detailed information to the City via the hotline and /or via log in to the back -office software, including: i. Verification of patron's expiration time Parkeon complies. Transactions are communicated in real -time to the Smartfolio system. Our help desk team has full access to all transaction information. ii. Verify, log and dispatch reports of pay station malfunctions in real time with online tracking Parkeon complies. Our help desk team has full access to all alerts, alarms, and maintenance activity on the Strada Pay Stations through our Smartfolio system. d) Proposer shall provide the City with toll free telephone numbers enabling them to reach Proposers staff during normal business hours. Parkeon complies. Your team will contact 1- 800 - 732 -6868 ext. 244 to reach our help desk. Solution Overview and Technical Response Page 37 of 63 PARKEon Solutioos for Smart Cities e) The system must be capable of providing remote off -site diagnosis and support via wireless access. The system must be capable of remote software upgrades via wireless access. Parkeon complies. Your team will have access to Parkeon's Smartfolio back -office system allowing you to see everything that happens at the Strada Pay Stations (e.g. transactions, alerts, alarms, parking activity, collection details, etc). Rates and messages can be remotely changed and downloaded from the back -office by your team. Training a) Proposer shall provide a proposed training outline with their response. Parkeon complies. Parkeon provides onsite hands -on hardware training as well as training on all aspects of the back - office system. Typical training consists of one full day on -site for the pay stations and a minimum of a'' /: day on back -office training. Please refer to the training outlines on the following pages for an understanding of the training content provided. b) Proposer shall provide all training at a location to be determined by the City or its designee. Parkeon complies. With an increasing operation in the Southern California region, including an expanding footprint in the Los Angeles metro area, Parkeon staff will be easily accessible. c) Proposer shall cover all travel costs. Parkeon complies d) Proposer shall describe how upgrades to the MMS or other systems will be distributed, communicated, and implemented (e.g., training of appropriate staff) during the term of the contract. Parkeon routinely provides upgrades to the back office system as the system connects. These routine enhancements are communicated via email or through system notifications. Should any training be required along with any updates, Parkeon will communicate with staff and will coordinate training accordingly. The city can be sure that there will never be a surprising back office, operational system update which will require replacement parts. d) Proposer shall supply and keep current hard and digital copies of all operating, training, repair and user's manuals, which includes detailed instructions for system usage. Parkeon complies Solution Overview an ec nica Response Page 38 of 63 PARKEon Solutions for Smart titles I. Introduction II. The Multi -Space Meter Concept • Definition of Multi -Space & Training Goals • Multi -Space Meter Concept • Question & Answer Period III. Hardware Overview • Introduction to Each Machine Module and its Function Within the System • Question & Answer Period IV. Installation Procedure • Machine Installation • Commissioning • Question & Answer Period V. Theory of Operation • Solar Power • Coin System • Card System • Question & Answer Period VI. Troubleshooting • Using Machine Self- Diagnostics • Using the "Theory of Operation" to Diagnose Faults • Question & Answer Period VII. Preventative Maintenance • Preventative Maintenance • Biannual Preventative Maintenance • Question & Answer Period VIII.Machine Application Software (On -site Programming) • Initialization • RAM/ Flash Memory Rate Changes • Question & Answer Period IX. Receipts & Enforcement Procedures • User Receipts • Collection Receipts • Enforcement Procedures • Question & Answer Period Solution Overview and Technical Response Page 39 of 63 PRRKEon Solutions for Smart Cities X. Collections Procedures • Cash Collection • Credit Card Data Collection • Question & Answer Period XI. Software Modification and /or Upgrade • Personalization "PERSO" Request Form • RAM rate changes • Question & Answer Period XII. Pay Station & Parts Ordering Procedures (Inventory) • Machine Order Worksheet • Spares Order Worksheet • Question & Answer Period XIII.Peripheral Support Systems • Smartfolio o Set Up and Maintenance of User Passwords • Programming Changes • System Monitoring and Auditing • Raw Data File Collection • Credit Card File Analysis o Use of Financial and Statistical Capability o Reports o Question & Answer Period XIV.Wrap -up & Final Question & Answer Period Solution Overview and Technical Response Page 40 of 63 PARKeon Solutions for Smart Cities I. Terms • Home screen • Parkjet • Workspaces II. Workspaces o Parkjets - Parkjet Manipulation • Opening, Settings, Refresh, Closing - Maintenance Terminals Out of Order Maintenance Performed Action Required Consumables Communication problems Financial Cash In Terminals Cash Collections Parking Activity Ticket Sales Analysis Transactions Mappable Stats o Maintenance Workspace - Maintenance Alerts - Maintenance Progress - Sales Infrastructure Supervisor o Collection Management Workspace - Collection Alerts - Collection Progress - Collection Results o Transaction Workspace - Meter Transaction History - Parking Sales Supervision o Remote Configuration - Rate /Message Changes - Scheduling Downloads Solution Overview and Technical Response Page 41 of 63 PARKEon Solutions for Smart Cities Reporting / Maintenance Tracking / Enforcement a) The MMS must provide secure, web -based back office reporting, including real time exception reporting for equipment downtime and data transmission issues. Parkeon complies. b) The MMS shall provide maintenance tracking with automated technical ticket generation. Parkeon complies. c) Identify existing integrated vendors with the MMS, including but not limited to digital permitting, enforcement infrastructure and License Plate Recognition (LPR) technology vendors. Parkeon has Open APIs that allow us to work with 3rd party vendors for Enforcement, LPR, Mobile Payments and other functionality. Parkeon currently works with most of the major providers of the above services (e.g. Passport, Genetec, Gtechna, EDC /AIMS, Complus, Schweers, T2, United Public Safety) and we are open to expanding our API In fact, discussions have already taken place with Data Ticket and we are ready for integration if desired by the city. d) Describe how access to real -time information regarding customer - generated reports of pay station or signage problems, and meter - generated warnings and alarms is available to support staff, including maintenance technicians. Parkeon complies. Smartfolio is a cloud -based system. Access to information is User Based with User Rights assigned by the customer. All information is available in real time. Alarms can be programmed to be sent directly to your technicians by text or e-mail. e) The MMS shall provide a smartphone application to update, reassign and close out maintenance tickets. Parkeon complies. f) The MMS shall have the capability to track maintenance issues, completion of maintenance tasks and reports on meter uptime. Parkeon complies. g) The MMS shall provide scheduling capabilities for both preventive and non - recurring maintenance. Parkeon complies. h) The MMS shall provide a maintenance dispatch interface for the scheduling, recording and reporting of error /problem corrections. Parkeon complies. i) The MMS shall provide an online mapping module for parking spaces and meters to Solution Overview and Technical Response Page 42 of 63 PRRKEOrI Solutions for Smart C7rie5 identify maintenance and enforcement areas /zones. The MMS shall provide real -time verification of parking spaces payment status for enforcement purposes. Parkeon complies. j) The MMS shall allow the remote download of all rate changes, display changes, receipt layout changes, other user interface changes and operating system changes and upgrades with no upcharge for wireless data usage. Parkeon complies. k) The web -based MMS reporting analytics tool shall allow for: L custom filtering of data fields ii. drop & drag report capabilities iii. table creation where reports can be saved for individual or global use Parkeon complies. 1) The MMS shall allow for online scheduled reports to be exported as Excel, CSVs and /or PDFs Parkeon complies. Data / Integration a) Identify any existing vendor integration that communicates in real -time via API with automated license plate recognition software and enforcement infrastructure technology applications. Parkeon currently integrates with Genetec, GTechna and NuPark for our LPR technology. Parkeon also integrates with most of the major enforcement software companies for enforcement purposes (e.g. Passport, EDC /AIMS, Complus, Schweers, T2, United Public Safety). As previously mentioned, we are ready to integrate with Data Ticket if desired. Solution Overview and Technical Response Page 43 of 63 PARKEOn Solutions for Smart Cities Other Services a) With the implementation of new paid parking equipment, please describe the public outreach /education campaign that will be included with your solution at no additional cost to the City. Provide examples of prior successful implementations, including sample images, emphasizing similar installations introducing new paid parking equipment. We will work closely with the City of Seal Beach to ensure that strong communication is provided to the public concerning the implementation of new meters. To help the City communicate about the new meter system, Parkeon will provide the following assistance at no additional charge: • Press release content (see below extract from a press release we crafted for the City of Roanoke) • On -site support at press conference(s) • Content and design (if needed) of flyer (see flyer on the following page that was created by our team for our launch in Yonkers, NY) • Content and images for the City website • Access to Parkeon How to Pay by Plate video for the City website (if applicable) • Ongoing assistance, both in person and remotely, as required for public support by Southern California -based staff, including Lauri Keller, VP of Sales Solution Overview and Technical Response Page 44 of 63 PRESS RELEASE For Immediate Release April 19, 2016 PARKEon Solutions for Smart Cities PARK PARK Roanoke Introduces New Off - Street Meter Pilot Program ROANOKE Roanoke, VA —The management of PARK Roanoke, the City of Roanoke's parking operator, has announced a new Parking Meter Pilot Program at several of its off street downtown parking lots. New solar- powered parking pay stations have been installed at the Market Lot, the Gainsboro Garage Lot, and the Higher Education Center Lot. The pay stations accept coins, bills, and credit cards, and operate in English and Spanish. Parkers can also use their mobile phones to pay for parking at these locations. PARK Roanoke entered into a contract with Parkeon, USA in late 2015 for the placement of these piloted meters at no cost to the City for a period of 90 days. As a pilot program, PARK Roanoke will offer various payment types to parkers during the pilot. The Market Lot will utilize a Pay by License Plate configuration, which means that parkers will enter their license plate into the meter to pay for parking. Parkers at the Gainsboro Garage and the Roanoke Higher Education Lot will be able to pay using space meters. Press Release Content Solution Overview and Technical esponse Page 45 of 63 PRRKF.on Solutroos for Smart Cities A New Parking System Has Arrived In Yonkers! Yonkers is excited to announce the implementation of an innovative smart parking system. Solar powered, wireless parking pay stations are being installed. Patrons can pay with coins. bills or a credit card. Payment can also be processed through the Park mobile phone application. HOW IT WORKS: Press Sian button on keypad to begin Enter license plate number Insert coins or bills to add lime or insert card and follow on screen instructions Press green button to complete transaction Retain receipt for proof of payment New pay stations will be located In the following locations: Downtown On- Street Belmont Lot Engine Place Lot Radford Lot ✓ Walsh Lot No need to,display receipt on dashboard! Flyer Design Solution Overview and Technical esponse Page 46 of 63 PARKEon Solution, for Smart Cues Parkeor PaybyPlate Lynchburg VNrgima Access to Video Content b) Describe proposed installation plan and any costs associated with the installation. Proposer will be responsible for installation and all associated hardware /equipment required, including any space numbering (if needed) and signage. Parkeon will install the pay stations and setup the back - office system by working with your team to determine rates, policies, locations, etc. We will assign a project manager to manage the process. A sample timeline is shown on the following page detailing the specific milestones of the project. Solution Overview and Technical Response Page 47 of 63 PARKEon Solutions for Smart Cities Sample Project Implementation Timelines Actual project implementation schedule will be delivered once contract is awarded. December 4, 2017 (Estimated Date. We Notice to proceed are able to accommodate an earlier or later start date if necessary.) Project Kick -Off Meeting December 7, 2017 Project Initiation - Project manager confirmed - Software configuration confirmed -Rate structure defined December 8 through December 15, 2017 - Timeline confirmed - Schedule roll out and training Custom software built and tested December 18 through December 29, 2017 Remote implementation of LPR system Back - office setup, banking completed, integrations confirmed December 26 through January 9, 2018 Delivery of equipment to customer site February 1, 2018 System implementation and training Includes: February 5 through February 8, 2018 - Installation and operational test - Client Level I support training - Back - office training Final Acceptance February 8, 2018 Solution Overview and Technical Response Page 48 of 63 PARKEOfI Solutions For Smart Cities c) The City would l i k e to evaluate an option for M o b i l e Payments. Please describe your proposed mobile payment solution and identify all costs associated with this service. Parkeon is already integrated with most of the leading mobile payment vendors. Should the City want to immediately begin the mobile pay service at program launch, this feature is simply enabled during the set -up process. Additionally, and most economically, we do offer a proprietary mobile payment system called Whoosh. There is no implementation cost to the City. The user transaction fee would be $0.20. An overview of the Whoosh! solution is found below. Solution Overview and Technical Response Page 49 of 63 PARKEon Solutions for Smart Cities WHOOSH! OVERVIEW Whooshl is the mobile parking payment application provided by Parkeon, the leader in on- street parking solutions. Whoosh! makes parking very convenient because you can pay from anywhere without having to go directly to the parking meter. Time expiration notifications are sent by text and email and time can be extended remotely to help people avoid getting a citation. How can I get Whoosh? Whooshl is available through the App Store (for !Phone) and Google Play Store (for Android devices) and is also available online at www.whooshstore.com. Whooshl is free to download. Solution Overview and Technical Response Page 50 of 63 PRRKEon Solutions for Smart Cities Where can I use Whoosh? Whoosh! is currently available in seven countries including the United States, Canada, Belgium, France, Spain, Sweden, and the United Kingdom. If you see a Whoosh! sign or sticker in your parking location you can use Whoosh! Below are locations in the United States where Whoosh! is available: • Binghamton University • Niagara Falls, NY • Bellerose, NY • Norman, OK • Chambersburg, PA • NYC Ferry • Clemson University • Old Dominion University • Clemson, SC • Point Pleasant Beach, NJ • Cold Spring, NY • Power & Light Parking (Kansas City, MO) • Dover, NH • Radnor, PA • Dover, NJ • Roanoke, VA • East Rockaway, NY • Southern Illinois University Edwardsville • Excelsior, MN • Syracuse, NY • Farmville, VA • Texas Tech University • Fillmore Parking (Phoenix, AZ) • University of Arkansas • Flagstaff, AZ • University of Missouri • Florida Polytechnic University • University of North Florida • Kingston, NY • University of Oklahoma • Lawrence, NY • University of San Diego • Linden, NJ • University of Texas Health Science (San Antonio) • Lynbrook, NY • US Parking (Phoenix & Tucson, AZ) • McHenry Row (Baltimore, MD) • Valley Stream, NY • Mount Prospect, IL • Washington State University Health Sciences Spokane • Murray Hill, NJ Train Station • Western Carolina University Solution Overview and Technical Response Page 51 of 63 i X0'1 - YDM1F�1+ ,,� roaxo ' NYOYiNO .,N 0`90A U'40P D"tl101 N 01• PARKEon Solutions for Smart Cities 0M1 11.1 11 1M1I1 YF ` 1 I +Ir.r1 4 � Vr�F�1F♦ Nl VFDL Nri ... NA UTAM COIONAW Sr� rtY �nwD -a• .rpCM.� FfrJt F F AP4Y111 0 MLNYt F. "ft. U'4: :'. PP •ia .• lopdap J.lA♦ Over 40 Whoosh! locations in the US and counting! How Does Whoosh Work? It's simple to use Whoosh! First, you must register as a Whoosher. This requires you to create a user name and password. Important information such as your license plate number(s) and your credit card number is also needed. Parkeon /Whoosh! does not store credit card numbers, we store credit cards as tokens so that users only have to enter them one time. The system is ultra- secure and is Level 1 v3.2 Payment Card Industry Data Security Standard (PCI -DSS) certified. To make a transaction you follow these easy steps: .Nr,y 11gDF {I CO Choose vehicle Select location Select time Confirm Solution Overview and Technical Response Page 52 of 63 PARKEon Solutions for Smart Cities Benefits for Parking Operators Whooshl provides many benefits for parking operators. The system improves operational efficiencies and increases customer satisfaction by offering an additional payment method and a helpful way to avoid citations. Key benefits for operators include: • Better compliance rates • increased customer satisfaction • Fast and easy implementation of the service • A reliable source for vehicle control and rotation • Decreased cash handling and maintenance activities on parking equipment • Complimentary marketing assistance to drive adoption of the service • Integration with Parkeon's back -end reporting and enforcement systems • A single system to consolidate payments and assist with adjudication • Map base analytics with advanced filtering for better planning and management • Integration with 3r° party citation issuance and LPR (License Plate Recognition Systems) OgORR0f1 RaRI�RA I� G Rwu •t�.v •tim ee R Solution Overview and Technical Response Page 53 of 63 PARKEon Solutions for Smart Gt,es d) The City would like to consider an option for a merchant validation program to enhance the overall patron and neighborhood business experience. Please describe how the proposed parking technology solution would support a merchant validation program, and identify any equipment required and any additional costs or fees. Parkeon currently offers multiple methods of Merchant Validation. Our primary offering is our Validation Code Module. This would allow the City to sell single -use codes to Merchants to provide to their clientele for either a period of time or dollar value. Parkeon can also utilize tokens or smart cards for Merchant Validations. With the Parkeon Validation Codes System, you can offer specific parking rates to special visitors, VIPs, members, or merchants by validating their parking through our web portal. © Imo: WNNllen cm. Cnrtbn • Create codes • Code availability can be scheduled far into the future • Activate and deactivate codes as needed • Pay for spaces or plates remotely • Reports and statistics provided for all code use • Works with Pay & Display, Pay by Space, and Pay by Plate Validation Code Option on Display Screen Solution Overview and Technical Response Page 54 of 63 PARKElon Solutions for Smart Cities Parkeon has developed a sophisticated, online tool for merchants use in validating patron's parking. The city manages merchants directly through their own website. More information about how the city manages this is available here: https : / /www.cityofsacramento.org /Public - Works /Parking- Services/ Discount - Programs /Merchant - Validation Validation codes are created through a web based portal. Codes can have the following parameters: • Date range validity • Time range validity • Day(s) of the week • Maximum usage • Parking duration (e.g. code can be redeemed for 2 hours of parking) • Fixed duration (e.g. code is good until 8pm) • Meter /zone (e.g. code can be used on Meter k1 only) Users input their codes at the Strada Pay Stations to redeem their validated parking. Code usage is tracked and the City can disable codes with the click of a box. The City can add time to a space or plate remotely from this portal without providing the code to the end user. e) The City is interested in innovation and value -added services. Proposers should describe any enhanced services and features that are available to the City currently or in the near future. All associated pricing for any proposed or suggested feature must be identified. Including, but not limited to sensors, parking guidance application and any other customer service features that can directly benefit the City of Seal Beach. Our goal is to establish a long and successful relationship with the City of Seal Beach. While we are confident you will be extremely satisfied with the reliable, dynamic, and integrated solution that we have proposed, we have added value features that are becoming increasingly in demand. We believe these features compliment the goals of cities such as yours. The benefits of these advanced services include better customer service, better connection with local merchants, and additional revenue for the City. Solution Overview and Technical Response Page 55 of 63 PRRKEOfI Solutions for Smart Cities Parkeon Added Value Services are Cloud Based and Include: • Local Merchant Couponing • City News or Public Service Announcements • Advertising on the Display Screen • Donation Payments • Citation Payment At The Meter • Validation Codes • Path to Park (Reservation and Real -time Parking Guidanc Solution Overview and Technical Response Page 56 of 63 PARKEon Solutions for Smart Cities Local Merchant Couponing Solution: A Parkeon & Mastercard Partnership as Parking O Good Deals _©_ -, Would local merchants support a tool to drive consumers into their businesses where people are parking? We have the opportunity for you to provide a meter - generated coupon to interested merchants. To promote offers, acquire new customers and increase loyalty, couponing can now be pushed through Parkeon pay stations. How does it work? No registration or sign -up process is needed. Users simply scroll through the offers local businesses are displaying via the parking meters. Customers can then select any deals using the meters' interactive screens, after which the relevant coupons are immediately printed. These coupons can then be redeemed at point of sale when visiting the merchant. The City of Las Vegas has had great success with this feature, gaining praise from merchants and users alike. The pricing model for this is based on advertising revenues generated from the merchants. Read more about this option here: http: // city - connector.parkeon.com / ?Iang =en Solution Overview anJ777caMesponse Page 57 of 63 PARKEon Solutions for Smart Cities City News and Urgent Updates Utilize the full color display screen to provide news about upcoming events, roadwork in the area, or other information important for the public. We can also display Amber Alerts or tweets from the Town to broadcast urgent messages. You may also use this feature to announce upcoming special events such as festivals and road closures. Alerts can be scheduled in advance and the system works in real -time. Your staff has full control over the content and the schedule. There is a small monthly fee per pay station for this service. ® Missing Person - Amber Alert Diana Ahom - Fort Myers, FL ® Art In The Park Saturday, September 24, 2016 ® Traffic Advisory September 19 through Septcntber23 W70 Missing Person - Amber Alert Diana Abares - Fort Myers, FL Da.N .. Port Myarf,R /� Nwr 9YD, Sea: fmule a«c Whi t 84'k nlcr Mack afxc Hair Brn M any9 .k: HS aaa 911 � n'. nW m PRESS Q PRESS ID PRESS Use 0 or O to browse Art In The Park To so becq, PREss O Saturday, September 24, 2016 Min The Park Marigold Park 5eplember 24,2016 tad nflslf,cnlls, and foodl To ao bsds, PRE55 Traffic Advisory September 19 through September 23 Main Svaef rHaM bawun lam aM 9am Irom SaPf. 191Mauth Sept.13 Neasc ufo aMna� room Togo back, PRESS ,� Solution Overview and Technical Response Page 58 of 63 PRRKF.on Solutions for Smart Cities Advertising On The Display Screen Should the City be interested in utilizing the full color display screen capable of viewing digital images for advertising, this model is in place. We are able to work with outdoor advertising companies to promote our Cloud Based, dynamic advertising solution. The pricing model for this is based on advertising revenues generated from the merchants. Insert coin, card, or bill RATE $1.75 per hour 5 hour time limit $0.75 minimum Solution Overview and Technical Response Page 59 of 63 PARKEon Solutions for Smart Cties Donation Payments At The Meter Strada can be configured to accept donation payments for charitable organizations on your behalf. Using our back -office tools you will be able to easily separate revenue from parking payments and revenue from donations. Parkeon is already utilizing this feature in the City of New Haven, CT. There is no additional cost to configure the system for donation payments. WN-EWH"EN PRESS O PARKING PATH COINS TPCAW A NTIH COINS OR CARD 08:00 AM PRESS © — eill United Way of Greeter Hew Hay" GIVE CHANGE TO AYWE CHANGE DONATION Citation Payment At The Meter Collect more citation revenue and collect it quicker by accepting fine payment on the Strada. Parkeon integrates with citation management systems to allow seamless collection of citations. We would be willing to interface with your selected citation management provider to enable this feature. The benefit to the Town is that you can collect citation revenue faster and more efficiently. The benefit to the patron is that they can pay for their citation quickly in a convenient way. Patrons can identify themselves through: - Ticket violation number or Notice number - Plate entry The Parkeon system communicates this identifier in real time with the back -office of the citation management provider. A list of all outstanding citations is displayed on the screen along with the dollar value. Using a credit card, the end user can pay the citation and get a receipt. In the back - office, the citation is cleared. Citation payment acceptance may require integration work to be done with your preferred citation management provider. We can provide a quotation for this upon request. Sample screen shots are shown below. Solution Overview and Technical Response Page 60 of 63 7 Press 1 or 2 Citation Payment At The Meter Collect more citation revenue and collect it quicker by accepting fine payment on the Strada. Parkeon integrates with citation management systems to allow seamless collection of citations. We would be willing to interface with your selected citation management provider to enable this feature. The benefit to the Town is that you can collect citation revenue faster and more efficiently. The benefit to the patron is that they can pay for their citation quickly in a convenient way. Patrons can identify themselves through: - Ticket violation number or Notice number - Plate entry The Parkeon system communicates this identifier in real time with the back -office of the citation management provider. A list of all outstanding citations is displayed on the screen along with the dollar value. Using a credit card, the end user can pay the citation and get a receipt. In the back - office, the citation is cleared. Citation payment acceptance may require integration work to be done with your preferred citation management provider. We can provide a quotation for this upon request. Sample screen shots are shown below. Solution Overview and Technical Response Page 60 of 63 PARKEon Solutions for Smart Cities Select Search Method LICENSE PLATE TICKET NUMBER PRESS Enter License Plate Enter State Abbrev 0 0123456789 $25.00 ® © use E to correct Push key Push Q Press PRINT when done o ution Overview and Technical Response Page 61 of 63 PRESS Tickets list Enter State Abbrev 0 0123456789 $25.00 ® © 0123456789 $25.00 Q 0123456789 $25.00 Use E to correct Q 0123456789 $25.00 © ••• more Press PRINT when done Choose a key (1 -5) Insert card 7== Transaction Complete Please Take Your Receipt $ ss.00 Thank You I +...:�..�..« VISA o ution Overview and Technical Response Page 61 of 63 PARKEOfI Solutions for Smart Cities Validation Codes With the Parkeon Validation Codes System, you can offer specific parking rates parking to special visitors, VIPs, members, or merchants by validating their parking through our web portal. • Create codes • Code availability can be scheduled far into the future • Activate and deactivate codes as needed • Pay for spaces or plates remotely • Reports and statistics provided for all code use • Works with Pay & Display, Pay by Space, and Pay by Plate V•Ib•tiw, Cate Gre•Ibn Validation Code Back- Office — Code Creation OR ENTER CODE: CODE Validation Code Option on Display Screen Solution Overview an ec nical Response Page 62 of 63 PARKEon Solutions for Smart Cities Path To Park Guidance Application Parkeon has developed an innovative way to help cities ease traffic congestion and help motorists more easily identify available parking at an acceptable price. Our Path to Park application guides motorists to the best available parking locations, utilizing an algorithm to predict the parking pressure. The algorithm takes into consideration several factors when proposing a route for the motorist. We are happy to discuss in detail the costs associated with Path to Park as they vary depending on the specific applications. B�o.a Bxcne� Qfaemt Gmn 0 BIyLMeee COp NOUVe Q 4x gx Lenys Q MOnwi6 ire yeaYbxo as C-11 Ann f Parkin Pressure ■ � a �.Xwry s t$X GE1M OnX TAI ■ vA W.m,m1■ ■ ell :iYLL fOyr V O 1 uw Y+wA rqr rrI'nr �rx>,r+cry Solution Overview and Technical Response Page 63 of 63 PARKEon Solutions for Smart Cities Ongoing Support and Maintenance For the City of Seal Beach PRRKr=on Solutions for Smart Cities ONGOING SUPPORT AND MAINTENANCE Parkeon's service team provides support for over 350 clients across the United States. Many of our clients have utilized Parkeon solutions for over a decade, demonstrating the reliability of our equipment, the flexibility of our system and the dedication of our support team. Our help desk is available 24/7 including weekends. We strive to provide fast resolution to problems over the phone to keep your pay stations collecting revenue. Maintenance Support Policy and Plan Below are the key items regarding our support plan. • Parkeon will provide Level II Remote Technical Support when Customer consistent with Level I training and diagnosis /Service materials is not able to adequately service the Multi -space meters. • Parkeon will provide the Services with care and skill consistent with applicable industry standards. • Parkeon will maintain a properly staffed Level II Remote Call -in Service operation to assist Customer with the full range of diagnostics and repairs activities. • Parkeon will maintain a log of all Service incidents which will document the service problem, and relevant hardware /network environment as applicable and contact information. This log will be available to Customer upon reasonable request. • Parkeon will take all technical and commercially reasonable measures to provide a resolution within four (4) business hours of receipt of Customer's request for assistance. • Parkeon will escalate back office support requests to Level III if, within four (4) business hours, a resolution is not implemented. • Parkeon will convene regular Service review meetings with Customer to review Service history. • Parkeon will guard and maintain the confidentiality of all, logins, passwords and personal identification provided in connection with the Services against unauthorized use of the Services. We will ensure that your staff has the proper training to manage the system on a day to day basis. When you need assistance with troubleshooting an issue, your team will contact our help desk. More than 98% of the time we are able to resolve issues over the phone without having to deploy a technician. Should a technician need to be dispatched, Parkeon will contact our local service provider, Access Professional Systems, based in San Diego. Ongoing Support and Maintenance Page 1 of 11 Solutions for Smart Cities Management System Platform Parkeon will provide the City with access to the Smartfolio back - office parking management system. Everything that happens at the Strada Pay Stations (transaction, collection, alert, alarm) is recorded and transmitted in real time to Smartfolio. Below are sample maintenance reports. All maintenance alarms can be transmitted directly to your staff as emails or text notifications. • d�•tti + -.ece.v R.Le�rr.9aeM WvYM .• . s..(x. ! : G. _. R::_.:. 1 • e... - nni.. V.,YaV U.uaeve nnv a♦ .[ 141M.1 1 +M, .,.. . -af - • l':..�[ .xeµ.mw�uTa vac. v..wC Gref..Y ->»� �.,..>- -...a. .,., ewn,n t zr. ..u. .._.... •'_+a<=:. c>,...arwr .xe[.: m.- >.s.y,. aeva wnor. •siaa :era..+ *. uae:. 1' r ... . .... ..... • Z 2 a0r._�ax B¢<iM0. Q® Consu, ables �`) k3i 1 TWMU •ell•Ie, 6101", Loaf Level Value 1 � mar �..wmin.n.�....... -ate All data from the pay stations can be filtered for reporting purposes by zone, pay station, date, and time. Other filtering options are available for specific reports (e.g. filtering by payment type, alarm type, etc). Ongoing Support and Maintenance Page 2 of 11 PRRKEOfI Solutions for Smart Cities Secure Hosted Solution Parkeon Hosting Services has implemented a secure and robust PCI DSS infrastructure to handle the back office meter management system and the significant data volumes generated each day. • Two Datacenter Hosting Services Units Currently, our Datacenter Hosting Services Unit is separated between two buildings: Data Center Site A (DCS A) and Data Center Site B (DCS B). Both of the buildings are connected by optical fibers under continuous monitoring and 24/7 service maintenance contracts. DCS A is the main location and DCS B the secondary one. • Data Replication Storage network (SAN) is duplicated amongst the two Data Center Sites and all databases are pushing their transactions log to building B. All backup servers are in building B; providing a "3 level backup of all systems" • Disk image • Full weekly backup • Daily incremental backup on disk /tapes + applicative backup using ftp scripts. All tapes are stored and moved to an external security company off -site. In case of site -wide disaster, we rely on a 3rd party hosting company named Neoclyde based in Besancon, FR to rebuild the infrastructure. We are connected to two hosting companies ( Neoclyde and Agarik) using the metropolitan area network (MAN) of the city, allowing gigabit bandwidth for quick data replication. • Back office hosting environment A third party company, XMCO, performs a yearly PenTest (Penetration Testing) on our PCI environment (aka Banking), as per PCI -DSS requirements. Additionally, we have a monthly Internal Vulnerability Scanners (IVSS), based on a Nessus product (http: / /www.tenable.com). Before any application is installed in the data center, intensive testing and validation is performed. The new applications or upgrades always follow a very strict process, and are installed in Pre - Production before being allowed to go to the Production environment: Pre-Prod C --ON- P.. Ongoing Support and Maintenance Page 3 of 11 PRRKEon Solutions for Smart Cities • ITIL Standard The ITIL standard process is used for change, incident and service level management. The data center performs daily log analysis and regular updates for all systems. All downtimes are tracked through NAGIOS (http: / /www.nagios.com /) and availability reports are published on a monthly basis. Nagios monitoring system in Parkeon Hosting environment • PCI DSS v3.2 Certified Parkeon client data is hosted in our Data Center facilities. Parkeon is PCI DSS V3.2 LEVEL 1 certified and offers the best data security level available in the industry. In addition, Parkeon has taken very specific measures to make sure the level of risk remains as low as it can be for our customers. We significantly reinforced our security policies and control processes by performing the following actions: • Weekly Vulnerability scans As part of our security policy, we perform external vulnerability scans on all public IP addresses and interfaces where Parkeon Banking Services are available. Those scans are typically performed every month, but we are now doing them on a weekly basis. This scan is done using Trustwave "Scan on Demand" solution: httr)s: / /www.t rustwave.com /Services /Snide rLa bs- Services/Vu I nera bility- Management/ The results are then carefully reviewed and approved by our Data Center security expert. Ongoing Support and Maintenance Page 4 of 11 - Nagios monitoring system in Parkeon Hosting environment • PCI DSS v3.2 Certified Parkeon client data is hosted in our Data Center facilities. Parkeon is PCI DSS V3.2 LEVEL 1 certified and offers the best data security level available in the industry. In addition, Parkeon has taken very specific measures to make sure the level of risk remains as low as it can be for our customers. We significantly reinforced our security policies and control processes by performing the following actions: • Weekly Vulnerability scans As part of our security policy, we perform external vulnerability scans on all public IP addresses and interfaces where Parkeon Banking Services are available. Those scans are typically performed every month, but we are now doing them on a weekly basis. This scan is done using Trustwave "Scan on Demand" solution: httr)s: / /www.t rustwave.com /Services /Snide rLa bs- Services/Vu I nera bility- Management/ The results are then carefully reviewed and approved by our Data Center security expert. Ongoing Support and Maintenance Page 4 of 11 PRRKEOfI Solutions for Smart Cities • Bi- Weekly Security Review Process A bi- weekly Parkeon Data Center security review has been created. The reviewing committee is composed of: - Parkeon IT Systems manager - Parkeon Electronic Payment Solutions, Security expert - A Parkeon Networks Administrator - A IT Systems expert Their review includes logs and events related to all our equipment identified as critical such as: - Firewalls, - Hardware Security Modules: h,tps:/ /www.thales- esecurity.com /products -and- services /products- and - services / hardware - security- modules /general- purpose- hsms /nshield- connect, - Oracle Databases, - File Integrity Monitoring: An Agent for all systems along with a centralized reporting server that checks any changes done on critical files, asks for acknowledgment and reports suspect behavior. The tool we use is OSSEC (http: / /www.ossec.net). • Reinforced vigilance of our 24/7 on -call service Parkeon's Data Center has several people on call 24/7 that address specific needs within three different areas: Network infrastructure Banking services Parking infrastructure supervision We have updated our 24/7 service procedures, by adding extra periodic tasks to "on -call engineers'. They periodically watch indicators like network traffic, data center server probes status and banking volumetric data (number of transactions successfully processed by our systems per customer, number of declines, average transaction processing time, last transaction processed time, etc.). We believe that on top of our technical compliance with the latest PCI DSS regulations, these measures will certainly contribute to the reliability of our systems and the data safety for our customers worldwide. Ongoing Support and Maintenance Page 5 of 11 PRRKEon Solutions for Smart Cities Experienced Project Management and Support Team Parkeon's core project management and support team has years of experience implementing multi - space parking systems like the one called for by the City of Seal Beach. Our team utilizes a detailed project management plan to ensure a smooth implementation and long term satisfaction. On the following pages are biography paragraphs for each team key project team member. Project Management Bill Johannsen — Senior Project Manager, Parkeon Bill has been with Parkeon since 2007, working with some of the largest parking organizations in the US. Bill has managed large scale parking projects for Parkeon in cities such as Las Vegas, Memphis, St. Louis, Washington DC, and Virginia Beach. Bill's role is to oversee your project, work with our team internally to make sure your implementation is staffed correctly and that your deadlines are met. He will hold regular conference calls and meetings with your team before and after installation to give you status updates and answer any questions you have regarding your new system. Bill will also guide any subcontractor(s) throughout the implementation and training process. Bill provides added value to your team as he is an expert in troubleshooting our equipment. This expertise helps the weeks following the launch go smoothly as he can quickly assist your technicians with any issues. R &D Software Kevin Dexter — Software Engineer, Parkeon A graduate from Rutgers University with a BS Degree in Computer Science, Kevin joined Parkeon in 2013. Kevin's started active software development in 1997. His 19 years experience in software, interfacing with various types of systems makes him a key player in the development and deployment of our software architecture. Kevin and his team actively develop fare systems, machine services and back - end support software. Daniel Gale — Software Customization Specialist, Parkeon Dan joined Parkeon in July 2009 and is a very important part of the Parkeon team as he customizes much of the software for our US installations. This includes programming rates /fares, languages, policies, etc. Dan has customized parking software for many of our largest clients including the cities of Austin, Miami, New York, St. Louis, Washington DC, and many more. For this implementation, Dan will customize any necessary software to ensure that your new system has the proper pricing policies in place. Dan has 13 years of software customization, call center, field service, and training experience with high tech systems, including parking, telecommunications, and security systems. Prior to coming to Parkeon, Dan worked for ADT and Comcast in supervisory roles. Ongoing Support and Maintenance Page 6 of 11 Field Services PARKEon Solutions for Smart Cities Patrice Yackel — Call Center Supervisor, Parkeon Patrice has worked with Parkeon for over 15 years in various capacities. Her broad experience in accounting, customer service, Help Desk and service department management has made her a true partner to our customers. She has insured timely installations to hundreds of satisfied customers. Part of her responsibility is ensuring customers have 24/7 availability for the Help Desk. This service along with the thorough training of our staff assure our customers of the finest service. You may call her with your questions and issues and she will be sure to assist you in a timely and professional manner. William Duson — Field Service Technician, Parkeon William has over a decade of field service experience, spending 11 years with Sunoco Corporation prior to coming to Parkeon in 2010. His work at Sunoco included the service of every aspect of service station maintenance, from back-office systems to maintenance of the pumps, and included electrical, mechanical, and hydraulic work. William was also the primary resource for training of new technicians. William's current position entails installation of Parkeon equipment, on -site project management, on- site maintenance and service, system upgrades, and training. William supports Parkeon's East Coast and Midwest clients such as Boston, Cleveland, Newark, Atlantic City, Miami, Savannah, and Atlanta. Project Support Darren Cusano — Back -Office Project Manager, Parkeon A graduate from the University of Hartford with a BS Degree in Computer Science, Darren joined Parkeon in 2004. Darren has worked with more than 100 clients (covering thousands of pay stations) to deliver seamless back-office implementations. Darren's role in this new implementation will be to connect your pay stations to our back - office system and make sure our system communicates with your merchant back for credit card processing. In addition, Darren will be responsible for providing back - office training to your staff and guidance on the ins and outs of effectively using our powerful web based tools. Darren will also ensure that all connections are made to 3rd party applications. Robert Traynor — Manufacturing Manager, Parkeon Bob has been with Parkeon for over 20 years and has a total of 25 years experience in technical positions in engineering, product marketing, customer service and quality control. Bob has taken apart and rebuilt every make and model of pay station that Parkeon has offered. His in -field expertise is boundless. Over his many years with Parkeon, Bob has provided critical and invaluable installation support, training, trouble- shooting and Level 2 customer service, and pre -sales support. He has also provided project management services with large municipal installations and new product introductions. Additionally, he has designed, developed and released over 40 interfaces for proprietary Smart Card readers. Ongoing Support and Maintenance Page 7 of 11 Solutions for Smarr Cities Project Approach Parkeon's overall project approach is to provide one main project manager /point of contact that manages the project. This project manager is surrounded by a strong support system providing the City with a high attention level concerning all aspects of the project — quality control, project control, and document control. We have a specific dedication to helping our clients use our products and services to meet Smart City initiatives. To achieve our goals, we continue to enhance our solution year after year. We do that by getting feedback from our customers and assigning resources to putting that feedback into real applications. This approach has proven to be fruitful as we have developed very important applications over the last several years: • Whoosh mobile phone payment app • Path to Park guidance app • Validation codes system • City News service • Couponing service • Various integrations of payment and alert data into our back - office reporting system These applications were all built based on client requests and needs. You can be assured that we will listen to your needs and adapt as you need to adapt to your customers. Work Plan Through years of experience and through many parking and transit system implementations, Parkeon has streamlined the work plan for multi -space meter deployments. We quickly engage with your team post award and start with the process of machine delivery, software configuration, and back - office /credit card setup. Parkeon has a unique capability to deliver in a timely fashion. As a recent example for the City of St. Louis, Parkeon was able to deliver the full quantity of 685 multi -space meters only 10 weeks after contract signature. Upon receipt of a notification to proceed, Parkeon will follow detailed steps to ensure that we are engaged with your team and deliver what is expected. Quality Control /Assurance As manufacturer and supplier of the pay stations, Parkeon can control the quality of our products from factory to installation. You can feel secure in knowing that Parkeon is ISO Certified. In part, this means we need to have a high level of quality control concerning our manufacturing processes validated by third party audits. This quality control moves from our factory into the testing and installation phase of our projects as well. Our technicians are well trained in our products and know the ins and outs of testing, troubleshooting, installation, and after sales support. In many cases we work with local distribution partners to implement various projects. All distribution partners are fully trained and supported by Parkeon. Ongoing Support and Maintenance Page 8 of 11 PRRKEOfI Solutions for Smart Cities Project Control To control our projects, a project manager is assigned either at Parkeon or at the local distribution partner. This project manager is responsible for working with City and Parkeon staff members to ensure on -time delivery of machines, correct software programming, coordination of installation schedules, management of subcontractors, cooperation with technical partners, training of City staff, and public awareness of the deployment (if needed). Document Control The project manager works with the City to provide all necessary forms to initiate the project. These include hardware customization forms, software creation forms (rate structures, languages, user types) and credit card banking forms (used to conned the machines to the correct merchant bank processor). The project manager also ensures that we provide all manuals associated with the equipment and the software. The project manager works closely with our Sales Administration team to ensure that machines are ordered on time and in the right configuration. Once the project is successfully implemented, the Sales Admin handles all spare parts orders through our RMA process. Key Areas of Responsibility During Project Implementation the key areas of responsibility will be: Project Management— Project Manager reports directly to Parkeon's Chief Operating Officer. The Project Manager will be the main point of contact for the City. Sales Administration —Sales Administration Manager reports directly to Parkeon's Chief Financial Officer Customization — Software Customization Specialist and Parkfolio Project Manager both report directly to Parkeon's COO. Installation and Training — Field Project Engineer reports directly to Parkeon's Customer Service Manager. Integrations— Marketing Director reports directly to Parkeon's President. If problems or changes occur during the Project Implementation Phase, Parkeon is well prepared to respond quickly. In fact, we anticipate that there will be changes made during the Implementation Phase such as software changes or schedule changes. This is normal when implementing medium to large scale systems. We have assembled a very strong team that has years and years of experience managing similar projects. Our team members are trained on what to do and when to escalate. The management team for Parkeon in the US have also been involved in many similar projects over many years. The team takes swift decisive action when issues are escalated. Our US team is backed up by a group of 1,100 people working around the world (with offices in 8 countries). This group supports Parkeon offices worldwide and includes the Build team, Engineering team, R &D team, Customer Support team, and Marketing team. Following the Implementation Phase of the project, the key areas of responsibility shift to Parkeon's Customer Support Team. The Customer Support Team reports to Parkeon's Customer Service Manager. Ongoing Support and Maintenance Page 9 of 11 ACCESS PROFESSIONAL SYSTEMS ACCESS PROFESSIONAL SYSTEMS INCORPORATED PARKEon Solutions for Smart Cities Local Support For the City of Seal Beach ACCESS PROFESSIONAL SYSTEMS ACCESS PROFESSIONAL SYSTEMS iNCCwvoanMD In September of this year, 2017, APS worked closely alongside Parkeon, the City of Los Angeles DOT and Conduent (formerly Xerox), in successfully installing 130 pay stations throughout the Los Angeles basin. The installation was rapid and smooth, and we expect to use the same team for the City of Seal Beach. More information about our local partner is below. APS Differentiators Parking Experience: APS has been deploying parking solutions since 2000. Most recently and notable projects in 2016 include: San Diego International Airport Rental Car Facility, Hilton Bayfront Hotel, and Cedar & Ketmer County of San Diego Parking Structure - just to name a few. APS has also delivered Parking control systems around the country for customers such as SeaTac Airport, Portland Airport, and Birmingham Airport. Turnkey Partner: APS provides turnkey automation solutions. APS designs, deploys and delivers on the project. Following the go -live date of the solution, APS provides remote and on -site support services which ensures you have a vendor that has a complete understanding of your property, solution and communication protocol. Stability and Longevity: APS has been in business since 1977 and serves most of the HOA communities, and many commercial and corporate buildings in Southern California. We have 5 dedicated service technicians servicing the San Diego area. Emergency service: APS technicians are here to serve you after hours, weekends and holidays. We provide service 24 hours a day, 7 days a week. Maintenance and Support: APS offers maintenance agreements for all our services, monthly to annually, we will customize a program to meet the customer's needs. CONFIDENTIAL & PROPRIETARY NOVEMBER 13, 2017 ACCESS PROFESSIONAL SYSTEMS ACCESS PROFESSIOWALSYSTEMS Company Profile Founded in 1977, Access Professional Systems, Inc. has been providing quality comprehensive gate automation, access control, video surveillance and parking control solutions for over 40 years. Starting as an automated garage door installer, ingenuity and attention to detail has wielded a trustworthy industry leading company, combining the operational capability and strength of a large corporation with a small company's commitment to quality service. APS treats all clients with the same level of professionalism and dedication no matter how large or small the request. Access Professional Systems was originally established in 1977 to serve the San Diego county area. Since that time, we have expanded service throughout Southern California. With a local team, our commitment is to provide unsurpassed technical knowledge, quality equipment and installation for parking control and building access systems with the highest level of customer service. APS sells, installs, and services access control systems, parking control equipment, security surveillance equipment, and gate automation systems. Our primary expertise is based in emerging technologies and "state -of -the -art" solutions such as Parkeon's advanced payment solution. Our partner manufacturers rely on our extensive experience and technical ability to represent their product to a more demanding clientele. APS employs only factory- trained technicians, who are specialists in the areas of gate automation, access control, video surveillance and parking control solutions. All APS projects are assigned an experienced project manager who oversees our installation team and follows through with the project from start to finish. APS is a Small Local Business Enterprise (SLBE) and an active and proud member of the following groups: Better Business Bureau, San Diego Chamber of Commerce, Building Owners & Managers Association, Southern California Builders Association, California Mobile Home Park Managers Association and the Association of General Contractors. Because producing a quality product and service are top priorities, APS partners with only reputable companies that are leaders in their respective fields. CONFIDENTIAL & PROPRIETARY NOVEMBER 13, 2017 ACCESS PROFESSIONAL SYSTEMS Service & Support APS' is headquartered in San Diego, CA but has accounts and technicians stretched through the greater Los Angeles area. Our customers know they can call us for anything related to their gate operations, parking systems, video surveillance or access control needs. Our customer service department maintains systems we install, and even re- work existing installations. ACCESS PROFESSIONAL SYSTEMS NCORPOHATU) APS' service technicians are equipped with the proper tools, technology, fully stocked service vehicles, and are manufacturer trained to ensure the problem can be addressed while on site. Our 24/7 customer service response teams are choreographed by our central service center to provide same day /next day service to our customers. When a service request is received (via phone or email), a service ticket is generated by our Customer Service Representative (CSR) and is scheduled and coordinated based on urgency and existing work orders. The CSR will provide you with updates throughout the service process until the service situation is resolved. After the ticket is closed, APS will send a follow up email to request feedback on our service. By receiving honest client feedback, we can ensure we're always evaluating our approach and process and improving. This enables us to provide superior and unmatched customer service. CONFIDENTIAL & PROPRIETARY NOVEMBER 13, 2017 ACCESS PROFESSIONAL SYSTEMS References Cesar Chavez Parking Structure — San Diego, CA Ad ACCESS PROFESSIONAL SYSTEMS IWORPORATED Description of work, Barrio Logan is one of the oldest and most culturally -rich urban neighborhoods in San Diego. Within the last 5 years, San Diego's urban developers have worked diligently to revitalize the community with new restaurants, condos, apartments, and mix use facilities. To support this growth, a new state of the art parking structure was built. APS installed a Parking and Revenue Control system to control access into the parking structure, maximize revenues for the parking operation and most importantly increase the customer experience. Sempra World Headquarters - San Diego, CA Description of work, Sempra Energy is a Fortune 500 energy services holding company, based in San Diego, California. Sempra Energy was created in 1998 by a merger of parent companies of two long - established, and highly respected, investor -owned utilities -- Los Angeles -based Pacific Enterprises, the parent company of Southern California Gas Co., and Enova Corporation, the parent company of San Diego Gas & Electric -- with rich histories dating back more than a century. APS installed Parking Booths and Barrier Arm's to ensure all employees were safe and entitled to secure parking. Cedar & Kettner Parking Structure — San Diego, CA The Cedar and Kettner Parking Structure was built in 2015. APS was contracted by McCarthy Building Companies to provide the Parking Automation. Now that the structure is built and operation it is currently operated by ACE Parking. The parking structure serves transient and non - transient traffic. To identify and collect payment from drivers using the structure, APS deployed a ParkingSoft Parking and Revenue Control System (PARCS). The Parking Soft solution is built on a cloud based software system that allows the operator to monitor the structure and run reports on their operations from anywhere. *Additional references can be provide upon request. CONFIDENTIAL & PROPRIETARY NOVEMBER 13, 2017 PRRKEon Solutions for Smart Cities Pricing Proposal For the City of Seal Beach PARKEon Solutions for Smart Cities Pricing Proposal On the following pages you will find our price proposal along with a list of recommended spare parts and supplies. While the majority of our clients own their equipment, we do offer an attractive leasing program. Details are below: In conjunction with Wells Fargo Equipment Financing, Parkeon offers a tax exempt municipal Lease Purchase agreement with a $1.00 (one dollar) buyout option at the end of lease term. This lease program will enables our clients to lease equipment instead of buying it. • The City can acquire capital equipment without a significant outlay of cash or a voter referendum • Rates can be competitive, close to municipal bond rates, current 60 month lease rate is below 3% • Payments are typically allocated to the City's operating budget, this allows the greater flexibility over the source and uses of funds • Municipal leases include a form of non- appropriation, this allows the agency to cancel the lease annually if sufficient funds are not appropriated during the budget cycle for the next fiscal year • Wells Fargo is a very reputable financial partner • Parkeon does not receive any referral fee from financial institution, resulting in better rate for our clients • There are no documentation or closing costs associated with the completion of this financing Pricing Proposal Page 1 of 3 PARKEon Solutions for Smart Cities Price Proposal Date: 11/13/17 Client: City of Seal Beach, CA Project: Paid Parking Technology Contact: Lauri Keller, Vice President of Sales - West Coast, 619 -994 -6232, Ikeller@lparkeon.com Multi-Space Meters and Associated Back -Office Prke fanmems Strada Pay Station S5,895 /unit Includes: Custom configuration (Pay by Plate, Pay & Display, or Pay by Space) Solar n AC Power 4G cellular modem Monochrome display 7' Full Color Display option add: 51,080 /meter Capacitive keyboard EMV certified Card Reader Contactless antenna option add: $528 /meter Motorized Coin Selector with coin escrow Graphical primer Electronic collection vault lock Mechanical maintenance door lock Parkeon Back-Office Management Suite Additional colo canister: $265 per canister One Coin Canister Additional coin cimsterf will be needed for proper collection rotation One Year Warranty Extended warranty: $325 per meter per year Shipping Installation Reporting of all financial and maimenance Training Parkeon Back-Office Management Suite $45 /meter /month Includes: Access to Smardoho and Analvtics Reporting of all financial and maimenance information Maintenance alarms alerts sent to cell phones Credit card gateway Additional fees apply for EMV chip card processing (S21meter /month for Elavon, 58 /meter /mtmth for other processors) Wireless communication fees Access to rate editor to norif0downkudl rates Optional Back-Office Features Validation Codes System 5S /meter /month City News Feature $3 /meter /month Citation Payment At the Meter $5 /meter /month May require integration with your citaton management provider On -slte Services (Optional) price eemmvns On -site Maintenance $135 /hour plus travel & expense Annual Preventive Maintenance $175 /meter plus travel & expense Signage Package (Optional) Price Comments 12" K 18" Pay Here sign $30 /sign Recommendation is 2 per meter 24" a 18 Hand with coin sign $50 /sign Recommendation is 1 per meter 10' sign post $60 /post Recommendation is 3 per meter Installation of signage & posts $150 /post Pricing Proposal Page 2 of 3 PARKEon Solutions for Smart Cities Recommended Spare Parts & Supplies Reference Description Recommended Quantity Based on 6 Pay Stations List Prim Discounted Price If purchased at time of meter procurement ELP10DO009195 Main Board - NEOPS 1 $1,877 $1,502 ELP1000013194 Monochrome Display Screen 1 $619 $4 ELM 1000019017 Upper front fitted With enhanced keyboard 1 $541 $433 400770311 4A Slow Slow Fuse Pack of 10 1 $11 $ ELM1000008737 Thermal Printer 1 $950 $7 126094 Programmed Coin Selector (.05, .10, .25, 1.00) 1 $948 $75 ELM1000001431 NEOPS Dalapack 1 $125 $1 ELP1000024095 M1000 Card Reader 1 $1,800 $1,440 CAR1000025154 4G Modem 1 $950 $760 CAT1000018058 Modem Antenna 1 $74 $5 404001714 Relay board 1 $83 125277 Escrow 1 $256 $20 143430 Equipped Rack 1 $646 $67 148117 Reinforced Display Glass and Gasket 1 $47 $38 148107 Tans Glass and Gasket 1 $34 $27 ELM10000I0471 Electronic Lock Kit 1 $1,258 $1,006 404002394 Solar Chwger Board 1 $139 $111 ELM10000IBB07 Integrated Solar Module 5 Watts) 1 $668 $534 ELP1000017093 Interface Board (Connector Board) 1 $137 $110 404402613 Cable for Solar Power Supply 1 $49 $39 Reference Color Screen Units Only Recommended Quantity Based on 6 Pay Stations Unit Price Discounted Price if purchased at time of meter procurement MEC1000018070 Upper front fitted with enhanced keyboard (for 7' display) 1 $530 $424 MEC1000019038 7' screen module guard glass 1 $97 $78 ELM1000019264 7' color screen module 1 $1,032 $826 CAR1000018359 Three- channel cha er heard for extended solar r 1 $139 $111 ELM1000017902 Integrated Solar Module -16.5 Watts 1 $1,113 $6 Reference Consumables Recommended Quantity Based on 6 Pay Stations Unit Pries Discounted Prim if purchased at time of meter procurement TICKETSIBLNK/SNGL Standard ticket roll (Qty 100 or mom 100 $36 $29 400600403 12V 27AH Rechargeable Battery 1 $190 $IDZJ CAT1000018180 12V 42AH Rechargeable Battery (only needed for color screen units 1 $297 $23 CAT100003452 Kleeneo presentative maintenance cleaning kit 6 $66 $53 Pricing Proposal Page 3 of 3 PAPKEon Solutions for Smart Cities Sample Back - 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Y 0 0 J Fz F F F 9$ e C c E A X o sees000 000�� a = SP P Q 9 g ' a e s _ si a s3 g a a a a a v, r w w y 6 w G IG ffloMoo a , Y v z O W� 0 nQ voi CL NEW Lr---- I • m Y d a •1 N w s pp a; ®r o0 0 3v0 v z O W� 0 nQ voi CL NEW Lr---- PARKEon Solutions for Smart Cities Informative Product Brochures For the City of Seal Beach T E C H N I C A L S P E C I F I C A T 1 0 N S StradaPAL Multi- services terminal, running on solar power -1 PRRKEon www.parkeon.com StradaPAL i General design Anti- corrosive steel Size: (HxWxD) 65.90' 08.70' x 14.97 -Ground mounting pedestal permits a variation of terminal height, up to an additional 5.39' Weight 198.421b . ♦ ♦ ♦ . Standard colors w.`uar r IY�Y�Ow 14.y MrYrM J•t BIM Temperature - Humidity: -13•F to +131•F / up to 95% relative humidity at 131•F EN 12414 / CE marking 1 User Interface 7' color screen • 7' LCD TFT monitor with LED back lighting, 262,144 colors • Monitor dimensions 598' x 3.58' • Monitor resolution: 800 x 480 pixels Capacitive keyboard • 3 standard versions( Pay &Display I PayByPlate /PayBySpace) • Customization on demand 1 payment Coin selector • Patented motor -driven coin selector: maximum 14 different types of coins or tokens (programmable) • Automatic opening upon coin insertion • Multi- criteria coins identification Bank Note acceptor (option) • Cashcode SM /MSM backload validator • "ay acceptance Cashless version Contact & contactless payment kits smartcards & bank cards, EMV 2000, PCI-PED, UKCC, Mifare•. ISO 14443, NFC 1 Collection 2 patented collection methods: • Transfer -fixed cashbox with removable canister. 3.31 lb empty. approx. 485lb full / 5.8 1 • Rapide - exchangeable cashbox 353 lb empty, approx. 4321 lb full /4.61 - Bank Note Acceptor (option) - separate exchangeable cashbox & stacker • Coins 6.03 Ib empty, approx 2491 lb full of 2,000 quarters 1151 • Bill stacker. 1,000 bills 1 power supply Solar or Mains 1 Security Money storage EN 14450 Level 2 certified Attack detection Additional shieldings and security enhancements Ticket Thermal graphic printer - Horizontal or vertical printing - Text and logo - 203 dots per inch per line - 448 dots per column Paper or self - adhesive tickets • Without BNA option: standard format (w x 0 236' x 2.75' - capacity up to 6,500 tickets • With BNA option: 4' minimum length - capacity up to 4,500 tickets 1 Communications 3G modem. Ethernet 1 Environment More than 95% recyclable (ISO 22626) 1 European directives - ROFIS and WEEE Some of the features described may be optional. Due to continual product development, specifications are subject to change without nonke. T E C H N I C A L S P E C I F I C A T 1 0 N S Strada Evolution World class design with a budget friendly price Adaptable to any configuration Long battery life on solar power e Proven for more than 12 years It -P PRRKEOf1 vrww.pm keon.com Strada Evolution 1 General design Anti - corrosive steel Size: (HxWxD) 60.79' x 11.47 x 12.25'- Ground mounting pedestal permits a variation of terminal height, up to an additional 5.39' Weight. 198.4216 ♦ Standard colors: . ♦ ♦ . rs.aya.r la�enr rYrM rrr�r l•riLL Temperature - Humidity -13•F to +131•F / up to 95% relative humidity at 131•F EN 12414 / CE marking 1 User Interface Greyscale graphic LCD module • Module dimensions: 4' x 275' • Module resolution: 160 x 80 dots Capacitive keyboard • 3 standard versions (Pay &Display / PayByPlate / PayBySpace) • Customization on demand 1 Payment Coin selector • Patented motor- driven coin selector. maximum 14 different types of coins or tokens (programmable) • Automatic opening upon coin insertion • Multi- criteria coins identification Bank Note acceptor (option) • Cashcode SM/MSM backload validator • 4-way acceptance Cashless version Contact & contactless payment kits: smartcards & bank cards, EMV 2000, PCI -PED, UKCC, Mifare•, ISO 14443, NFC 1 Collection 2 patented collection methods: • Transfer - fixed cashbox with removable canister: 331 lb empty, approx. 4851b full / 5.81 • Rapide- exchangeable cashbox 353 lb empty, approx. 43.21 lb full /461 - Bank Note Acceptor (option) - separate exchangeable cashbox & stacker • Coins 6.03 lb empty approx 24.91 lb full of 2,000 quarters / 3.51 • Bill stacker. 1,000 bills 1 Power supply Solar with performance adapted to the configuration Mains 1 Security Money storage EN 14450 Level 2 certified Attack detection Additional shieldings and security enhancements j Ticket Thermal graphic printer - Horizontal or vertical printing - Text and logo - 203 dots per inch per line - 448 dots per column Paper or self - adhesive tickets • Without BNA option: standard format (w x 0 236' x 2.75' - capacity up to 6,500 tickets • With BNA option: 4' minimum length - capacity up to 4,500 tickets 1 Communications 3G modem, Ethernet III Environment More than 95% recyclable (ISO 22628) / European directives - RoHS and WEEE Some of the features described may be optional. Due to continual product development, specifications are subject to change without notice. Rir, DATA SUITE High performance parking management tools for efficient operations and futurE r -Jlanning Dynamic visualization of data Improve knowledge capitalization Reduce operating costs It r PRRKEon www.parkeon.com Data Suite ON -LINE MANAGEMENT OF SALES & INFORMATION INFRASTRUCTURES Parkeon Data Suite offers flexibility to filter, select and aggregate the variables needed to generate multiple reports. It is an easy to use web based system that enables personnel to improve management and better understand the parking ecosystem. The system is designed to benefit the whole organization. Parkeon's Analytics with myVarkfolio makes it simple and quick for users to find, discover, analyze and share information. The solution enables Cities to improve parking management. BIG DATA BACK - OFFICE SYSTEMS FOR SMART CITIES Analytics& °,PARK' - •- •••- •- •- - - - - -- ANALYTICS 0 Park analytic tools r Predictive engine 1 Flexible data queries 1 High data volumes Search engine 1 GIS smart interaction ...... ANALYTICS/ myPARKfo /io 0 Scalability Export data 3rd Party data sources y Dashboards •... myPARKfoho Park supervision tools 1 Customer support functions m Specific data queries Static GIS Remote interaction Real -time data with pay stations HELPING AND COLLABORATING WITH CITIES TO EFFICIENTLY 4ANAGE USER RIGHTS OVER 400 MILLION PAYMENT TRANSACTIONS PROCESSED YEARLY ANALYTICS DESKTOP INTERFACE The interface of Parkeon Analytics is divided into four workspaces that are split into several tabs reflecting key activities. PAY STATION ACTIVITY Park Inftrrmatlon General information about the park, the pay stations and all associated points of sale "^ Pay Station characteristics, dynamic GIS integration, current status r Real -time focus on high 6 low payment performance P Revenue over a selected period of time per payment means MAINTENANCE ACTIVITY In lki tors and Alarm Analysis Events occuring on pay station. A ranking of best selling pay stations can be used in order to fix issues that arise on these pay stations as a priority Y��t Indicators determining priority for maintenance operations t Pay Station alarms 'r Wireless communication performance PARKING ACTIVITY Understand the Parking Ecosystem Analysis of parking revenues and usage for all sales channels :« t Trends and forecast for each payment mean and day of the week ,nor. o Meter efficiency calculation "« t Benchmark rates between different B periods of time CREDIT CARD ACTIVITY Track authorizations, transaction status and settlements Covers all credit card transaction data in The park i Export large volumes of transactions - rr uw rM.r $0.ao wso a Analysis of current and historical rtat T� transactions is -n imO r Assistance for Claim management rroor -51500 • Ir r C. SMART ROUTING Optimizing resources dispatch for collections & enforcement Guide Your Operations Filter data in many ways for better staff utilization 1 Advanced Routing Options Find different routes by using the dialog box options 1 Audit & Measure Extract metrics on mobile workforce performance 1 Export Export the routing into text, xml or html files FINANCIAL RECONCILIATION Audit & Exception Reports The account reconciliation system integrates payment information from all sources in order to check that the revenue is processed correctly. We can integrate the bank account statement information to provide a dashboard for the full payment chain. To make it simple, this tool can tell you 'where your money ie. ii Audit Card Processing System 1 Exception Reports Identify abnormal transaction statuses 1 Compare Sales along the processing chain / Highlight Revenue discrepancies Export Credit card transaction data � •1.1137 pY117K r� DELIVERS AN INTUITIVE SOLUTION AT THE RIGHT TIME, IN THE RIGHT WAY Our platform gathers inputs from pay stations, embedded sensors, mobile devices, and databases that enable mapping, locating and knowledge discovery. Mixed with additional data sources they contribute to a digital representation of the city. �0 -0 •� SMART GIS INTERACTION User can define any shape on the map and results will be reflected on the data selected 10110 001 101 11010 PREDICTION ENGINE Predict future patterns and adapt rates, prepare collections or enforcement strategies ADVANCED REPORTING Navigate and explore the data combining semantic technologies. data filtering and GIS data mapping O SCHEDULER Automatic report generation and email notifications EXPORT DATA CAPABILITY Any report can be exported to a standard CSV format for post - processing 43 SECURE Gives you security permissions at any level you need FLEXIBLE ARCHITECTURE AUTOMATIC UPDATES SCALABLE Analytics can process, index and The system refreshes the data near The Data Suite ready to grow with you. access large volumes of data of any real -time with all the information It scales with your equipment and park type - from internal or external sources generated by the parking ecosystem development : l � � O � @ � � � O � � � � O / \ } ! ) e # 0 # + e ) w q e @ B \ � � @ / ® -! * ! \ § ! | �4b i �■ ! � 7 � ■| ! , rd - } � .�� S� j* \� \� g® § \« ! \� ! 7 \s \� jw �\ e �\ w �\ �\ �\ r � � \ �■ 41\ | ■| ! .�! -A ql �i�j` � � ■� ■■ �\ e �\ w �\ �\ �\ r rT V / a Q W U Y i G a 5 `v S iy F � F a < s s fR b 0 i �.�,�mmmmmmN� m 4 E � •I " L' i n o S m m i$ g 4 q 8 a� $- 9 9 �r. �ff �ff c = n ± c tl. c f C �f I �f/ ( Tf, �fI f}�fI a�f off •`Qer, o /`err a G a 5 `v S iy F � F a < s s fR b 0 i �.�,�mmmmmmN� m 4 E � •I " L' i n o S m m i$ g 4 q 8 a� v 0 �o W(-n Q CL $- 9 9 c = n ± c tl. c v 0 �o W(-n Q CL Q) CL L� r m 0. •5 T Q Q1 m C •0 V N i Li r N F y 2 0 0 T _a 4y G 6' 5 a of g a a .c F i 4 6 Y 4 Jt D d ; � 6 Q n ry V %.� Q g e a F ■• n s ro '.i7 ti N O" WE VL 0 N O O a Ll) 11 MF R a a f 8 St S � 8 o �1 d o A 8 S Y j D d ; � 6 Q n ry V %.� Q g e a F ■• n s ro '.i7 ti N O" WE VL 0 N O O a Ll) 11 MF }` ® U 6 N a • • Y Q) Q) 0` WN Ln Q� Q X a w M h ! 6i , a • c ep f= CL a� f� 00 C yc EF C 4 o C1 m • N V n f_'' D D PID d K� u l a N ni •��// Fj N O Q) Q) 0` WN Ln Q� Q C c 0 LA �i N Q W U C CJ L a[ ft's €$s x Y i ag y L y y z s 8 Y F€ s Q s D a 0 o s °r o qx .� m °� 7 " n ■ w o �_ v 0 WEE Y~ 0 c 0 Tr) a � $ i � V c O � m 4-J � � m � � � � � _@ Q @ u c � c g � .� � / i{ f 7 ■ E \ \ § | { -; { 7 ` ; | \M \ ! | ) k ) ); , | )) 6 § § § § \ ! e$ \ | iee e e e e e e e | ) ) ( \ ) \ ) \ � � � : r ! ■ E � k | j f ° ~ ® | m ` � $ � x �\ 0\ w� « �\ �\ a\ 1 U) v O� W� O a 4NA 1 c. 0 f+ E p gr F f F F F F F n E o o n � 3 r 63 6S c.oe tRS QD D U ' C '• o r o b LL ■� LL � W C O Fm N N i .0 Q) V gFg E� d � a s gd � E � � �qg - �s« dE F d 1�s I'6« f�A i N U Sl 8 K f: C, C, J X P � ^1 a ,a �t IR aP v O `W E Y` 0 C a� a v ei e F a ,a �t IR aP v O `W E Y` 0 C a� � , :.,.,... � ■ � � | � | - ,rr.e. ! � | ■ � � a � $ � } � ■ & && ;m ;; � c / �O � 2 @ k 13 �ƒ c 0\ wn « �\ �\ a \ - 0 G Q) F �. •( H �l Y Y 4 V Q) OU 6€ < $ s 5 yy €y {y r'i aa �+ aa gg gg gg a a s � N df ✓. � 1 N H 1 :1 N 1 i �� rY a JD •� u _ N m e 0 G F �. •( H �l Y Y 4 V 6€ < $ s r'i aa �+ aa gg gg gg a s � N df ✓. � 1 N H 1 :1 N 1 i �� rY JD •� u _ N m e XD I r' � d O N c � —°' 6 ■ 0 ° 0 O Ara W V V N C .0 u Q) V o P 0 0 pp On O A b ~ h CO %O Q ki ' N N CD O W r N Oto G N H N }I O {.i N r 0 � O a U Lo CD GJ vgg A cc b. o v E of u � m m O too U C •O O o P 0 0 pp On O Qq p p N N r N CO CD O 0� Oto N N r, N N H 0 � O r }. 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C Lo a� O �- `W E Y` 0 c 0 c CL a, F 0 0 0 0 s•••®®®® 1 a a a k! ,I A 0® i,l_ S tiJ tit t 0 0�!j �J T I l �V U � a O F N G B � 73 O lil i,:i u vii .i d j F f'li /r_��1 /5+,y d 5� wmm w^^ � 11��1 a ® a 3 M LJ IJ F1 ILI 9 !J O a i t10 o O fig 0 I_ 000 ®®3 Ln Q) O`' L WF: Ll Q a� 0, O 4-a _M 75 E � | c O � M � tw 4-- c O V @ M w | - \ a a ■ \ a e a a \ \ \ \ \ a 0 3 « e « o @ < s > > > » » « 4 e ■ y \ | § !� !� § ; E § §!) ||§§ |(((/ E F1 & ;� ■,e |k§\ /k\ ) ) F9 r r r r \I � \ \ � ƒ } § ■ |! 2 e e § §!) ||§§ |(((/ E F1 & ;� ■,e |k§\ /k\ F9 r r r r \I � \ \ \ ( §\ § ■ |! e e o » a § §!) ||§§ |(((/ E F1 & ;� ■,e |k§\ /k\ : �.` »■ :: Li F9 r r r r \I � >� | § § ■ |! ■§ � \\ - } nl�m88 : �.` »■ :: Li c\ e 0\ WE e �\ �\ a\ CL F9 r r r r c\ e 0\ WE e �\ �\ a\ CL \\ - } 1}� / {}ae� rw,«ncoo,ou+ c\ e 0\ WE e �\ �\ a\ CL PARKEon Solutions for Smart Cities Informative Product Brochures For the City of Seal Beach T E C H N I C A L s P E C I F I C A T 1 O N S StradaPAL Multi- services terminal, running on solar power Full option on solar power If Large color screen Parkeon Cloud system OPft vr� 1� S 6� www.parkeon.com P PRRKr=on StradaPAL ® General design Anti - corrosive steel Size: (HxWxD) 65.90' x 18.70" x 14.92' -Ground mounting pedestal permits a variation of terminal height, up to an additional 5.39' Weight: 198.421.8 ♦ Standard colors ♦ . FAIeYq 1Fwl�0nA Meu G•rs MMkW Maltl Temperature - Humidity. -13•F to +131•F / up to 95% relative humidity at 131•F EN 12414 / CE marking 1 User Interface 7' color screen • 7" LCD TFT monitor with LED back lighting, 262,144 colors • Monitor dimensions 5.98' x 3.58' • Monitor resolution: 800 x 480 pixels Capachive keyboard • 3 standard versions (Pay&Display / PayByPlate / PayBySpace) • Customization on demand 1 Payment Coin selector • Patented motor- driven coin selector. maximum 14 different types of coins or tokens (programmable) • Automatic opening upon coin Insertion • Multi - criteria coins identification Bank Note acceptor (option) • Cashcode SM/MSM backload validator • 4-way acceptance Cashless version Contact & comactless payment kits smartcards & bank cards, EMV 2000, PCI -PED, UKCC Mifaree, ISO 14443. NFC 1 Collection 2 patented collection methods • Transfer - fixed cashbox with removable canister. 3.31 lb empty, approx. 48.511b full 15.8 1 • Rapide- exchangeable cashbox: 353 lb empty, approx. 4321 Ib full /4.61 - Bank Note Acceptor (option) - separate exchangeable cashbox & stacker • Coins: 6.03 Ib empty; approx 24.91 It, full of 2,000 quarters / 3.51 • Bill stacker: 1,000 bills r Power supply Solar or Mains 1 Security Money storage EN 14450 Level 2 certified Attack detection Additional shieldings and security enhancements 1 Ticket Thermal graphic printer - Horizontal or vertical printing - Text and logo -203 dots per inch per line - 448 dots per column Paper or self- adhesive tickets • Without BNA option: standard format (w x 0 236" x 2.75" - capacity up to 6,500 tickets • With BNA option: 4' minimum length - capacity up to 4,500 tickets 1 Communications 3G modem, Ethernet 1 Environment More than 95% recyclable (ISO 22628) / European directives - ROHS and WEEE Some of the features described may be optional. Due to continual product development, specifications are subject to change without notice. T E C H N I C A L S P E C I F I C A T 1 O N S Strada Evolution World class design with a budget friendly price -P PARKeon www.parkeori.com Strada Evolution 1 General design Anti- corrosive steel Size: (HxWxD) 60.79' x 11.42' x12.25' -Ground mounting pedestal permits a variation of terminal height, up to an additional 5.39' Weight. 198.4216 . Standard colors: A1y Oq 1�ll�0lq Mou 4r•n MpkW M &•Jt Temperature - Humidity: -13•F to +131•F / up to 95% relative humidity at 131•F EN 12414 / CE marking 1 User Interface Greyscale graphic LCD module • Module dimensions: 4' x 2.75' • Module resolution: 160 x 80 dots Capacitive keyboard s t • 3 standard versions (Pay &Display / PayByPlate / PayBySpace) € • Customization on demand # 1 Payment § Coin selector p • Patented motor- driven coin selector maximum 14 different types of coins or tokens (programmable) 1L€ • Automatic opening upon coin insertion • Multi- criteria coins identification Bank Note acceptor (option) a • Cashoode SM/MSM backload validator • "ay acceptance Cashless version � Contact & contactless payment kits smartcards & bank cards, EMV 200Q PCI -PED, UKCC Mifare•, ISO 14443, NFC 1 Collection 2 patented collection methods: • Transfer - fixed cashbox with removable canister: 33116 empty. approx. 48516 full /5.81 • Rapide- exchangeable cashbox 3.531b empty. approx. 4321 lb full /4.61 - Bank Note Acceptor (option) - separate exchangeable cashbox & stacker • Coins 6.03 lb empty: approx 24.91 lb full of 2000 quarters / 3.51 • Bill stacker: 1,000 bills 1 Power supply Solar with performance adapted to the configuration Mains 1 Security Money storage EN 14450 Level 2 certified Attack detection Additional shieldings and security enhancements 1 Ticket Thermal graphic printer - Horizontal or vertical printing - Text and logo - 203 dots per inch per line - 448 dots per column Paper or self -adhesive tickets • Without BNA option: standard format (w x D 236' x 2.75' - capacity up to 6,500 tickets • With BNA option: 4' minimum length - capacity up to 4,500 tickets 1 Communications 3G modem, Ethernet 1 Environment More than 95% recyclable (ISO 22628) / European directives - RoHS and WEEE Some of the features described may be optional. Due to continual product development, specifications are subject to change without notice. BIG DATA SUITE H10 performance parking manacement fools for efficient operations and fu urn �-Jlammng Dynamic visualization of data Improve knowledge capitalization I Reduce operating costs PARKEon www.parkeon.com Data Suite ON -LINE MANAGEMENT OF SALES & INFORMATION INFRASTRUCTURES Parkeon Data Suite offers flexibility to filter, select and aggregate the variables needed to generate multiple reports. It is an easy to use web based system that enables personnel to improve management and better understand the parking ecosystem. The system is designed to benefit the whole organization. Parkeon's Analytics with myParkfoho makes it simple and quick for users to find, discover, analyze and share information. The solution enables Cities to improve parking management. BIG DATA BACK - OFFICE SYSTEMS FOR SMART CITIES Analytics 6 ,,.PARK' ................. ANALYTICS ..:; 0 Park analytic tools Predictive engine Flexible data queries High data volumes Search engine GIS smart interaction ....... ANALYTICS/ myPARKfolio 0 Scalability Exportdata 0 3rd Party data sources Dashboards - - - -- myPARKfolio Park supervision tools Customer support functions Specific data queries Static GIS Remote interaction Real -time data with pay stations HELPING AND COLLABORATING WITH CITIES TO EFFICIENTLY MANAGE USER RIGHTS OVER 400 MILLION PAYMENT TRANSACTIONS PROCESSED YEARLY ANALYTICS DESKTOP INTERFACE The interface of Parkeon Analytics is divided into four workspaces that are split into several tabs reflecting key activities. at• PAY STATION ACTIVITY Park IMamation General information about the park the pay stations and all associated points of sale MAINTENANCE ACTIVITY Indicators and Alarm Analysis Events occuring on pay station. A ranking of best selling pay stations can be used in order to fix issues that arise on these pay stations as a priority r Indicators determining priority for maintenance operations Pay Station alarms PARKING ACTIVITY Understand the Parking Ecosystem Analysis of parking revenues and usage for all sales channels '1M Trends and forecast for each payment as mean and day of the week y Meter efficiency calculation so, > Benchmark rates between different periods of time CREDIT CARD ACTIVITY Track authorizations, transaction status and settlements Covers all credit card transaction data in the park I Export large volumes of transactions - rra.a. raw a.wr sow to ro t Analysis of current and historical toI ., transactions ism - iiow a Assistance for Claim management am nsw Pay Station characteristics, dynamic GIS �• integration, current status r Real -time focus on high 6 low payment ti... -.. performance -A t Revenue over a selected period of time per payment means MAINTENANCE ACTIVITY Indicators and Alarm Analysis Events occuring on pay station. A ranking of best selling pay stations can be used in order to fix issues that arise on these pay stations as a priority r Indicators determining priority for maintenance operations Pay Station alarms PARKING ACTIVITY Understand the Parking Ecosystem Analysis of parking revenues and usage for all sales channels '1M Trends and forecast for each payment as mean and day of the week y Meter efficiency calculation so, > Benchmark rates between different periods of time CREDIT CARD ACTIVITY Track authorizations, transaction status and settlements Covers all credit card transaction data in the park I Export large volumes of transactions - rra.a. raw a.wr sow to ro t Analysis of current and historical toI ., transactions ism - iiow a Assistance for Claim management am nsw �•. f� fi;4 SMART ROUTING Optimizing resources dispatch for collections & enforcement / Guide Your Operations Filter data in many ways for better staff utilization 1 Advanced Routing Options Find different routes by using the dialog box options / Audit & Measure Extract metrics on mobile workforce performance / Export Export the routing into text, xml or html files FINANCIAL RECONCILIATION Audit & Exception Reports The account reconciliation system integrates payment information from all sources in order to check that the revenue is processed correctly. We can integrate the bank account statement information to provide a dashboard for the full payment chain. To make it simple, this tool can tell you'where your money is'. 1 Audit Card Processing System 1 Exception Reports Identify abnormal transaction statuses / Compare Sales along the processing chain / Highlight Revenue discrepancies / Export Credit card transaction data i ►y p i' i 4. DELIVERS AN INTUITIVE SOLUTION AT THE RIGHT TIME, IN THE RIGHT WAY Our platform gathers inputs from pay stations, embedded sensors, mobile devices, and databases that enable mapping, locating and knowledge discovery. Mixed with additional data sources they contribute to a digital representation of the city. Q0 -0 S 1 k WY� SMART GIS INTERACTION User can define any shape on the map and results will be reflected on the data selected 10110 001 101 11010 PREDICTION ENGINE Predict future patterns and adapt rates, prepare collections or enforcement strategies FLEXIBLE ARCHITECTURE Analytics can process, index and access large volumes of data of any type - from internal or external sources ADVANCED REPORTING Navigate and explore the data combining semantic technologies, data filtering and GIS data mapping O SCHEDULER Automatic report generation and email notifications AUTOMATIC UPDATES The system refreshes the data near real -time with all the information generated by the parking ecosystem N EXPORT DATA CAPABILITY Any report can be exported to a standard CSV format for post - processing aAi SECURE Gives you security permissions at any level you need SCALABLE The Data Suite ready to grow with you. It scales with your equipment and park development 75015 Pans France 33 (0)1.� Parc La 6 rue Is 25075 B France +33 (0)3 81545600, Parkeon.Inc. 40 Twosome Onve. Ste 7 Moorestown. NJ 08057 USA SAS . I m,, All Attachment "B" RESOLUTION A RESOLUTION OF THE SEAL BEACH CITY COUNCIL APPROVING A PROFESSIONAL SERVICES AND EQUIPMENT PURCHASE AGREEMENT WITH IPS GROUP FOR PARKING PAYMENT EQUIPMENT, TECHNOLOGIES, AND SERVICES TO THE CITY FOR THE DOWNTOWN LOTS. THE SEAL BEACH CITY COUNCIL DOES HEREBY FIND AND RESOLVE: Section 1. The City Council has previously approved various agreements for portions of services to manage the parking system. Section 2. The City Council intends to implement a parking system and services to manage the parking lots and beach lots in a way that replaces existing equipment and enhances services to the community. Section 3. This purchase was based on a competitive bid. Section 4. This award of a professional services agreement is categorically exempt from review under the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines Sections 15301, 15305, and /or 15331, and statutorily exempt from CEQA review because it provides services to replace existing services and will not cause any physical change or adverse impact on the environment. This project is further categorically exempt pursuant to Section 15061(b)(3) of the State CEQA Guidelines because it can be seen with certainty that there is no possibility that the services will have a significant effect on the environment. Section 5. Based on the foregoing, the City Council hereby approves and authorizes the City Manager sign an agreement with IPS Group. in an amount not to exceed $46,319 to provide equipment, technologies and services in the attached Exhibit A, effective immediately. Section 6. The City Council hereby approves the proposed professional services and equipment purchase agreement price not to exceed $46,319 which is available from account ST2017 Comprehensive Parking Management Plan for equipment purchase in the FY 2017 -2018 Budget. Resolution Number PASSED, APPROVED and ADOPTED by the Seal Beach City Council at a regular meeting held on the 12`h day of February, 2018 by the following vote: AYES: Council Members: NOES: Council Members: ABSENT: Council Members: ABSTAIN: Council Members: Mike Varipapa, Mayor ATTEST: Robin L. Roberts, MMC, City Clerk STATE OF CALIFORNIA } COUNTY OF ORANGE } SS CITY OF SEAL BEACH } I, Robin L. Roberts, City Clerk of the City of Seal Beach, do hereby certify that the foregoing resolution is the original copy of Resolution Number on file in the office of the City Clerk, passed, approved, and adopted by the Seal Beach City Council at a regular meeting held on the 12th day of February, 2018 Robin Roberts, MMC, City Clerk PROFESSIONAL SERVICES AGREEMENT FOR THE SUPPLY OF PARKING METER EQUIPMENT AND RELATED SERVICES Between City of Seal Beach 211 8th Street Seal Beach, CA 90740 IPS Group Inc. 7737 Kenamar Crt., San Diego CA 92121 8585687609 This Professional Service Agreement ( "the Agreement') is made as of February 12, 2018 (the "Effective Date "), by and between IPS Group, Inc. ( "Consultant'), a Pennsylvania corporation, and the City of Seal Beach ( "City "), a California charter city, (collectively, "the Parties "). S7296- 000112153207v1.doc RECITALS A. City desires certain professional services for the supply of parking meter equipment and related services. B. Consultant represents that it is qualified and able to provide City with such services. NOW THEREFORE, in consideration of the Parties' performance of the promises, covenants, and conditions stated herein, the Parties hereto agree as follows. AGREEMENT 1.0 Scope of Services 1.1. Consultant shall provide those services ( "Services ") set forth in the attached Exhibit A, which is hereby incorporated by this reference. To the extent that there is any conflict between Exhibit A and this Agreement, this Agreement shall control. 1.2. Consultant shall perform all Services under this Agreement in accordance with the standard of care generally exercised by like professionals under similar circumstances and in a manner reasonably satisfactory to City. 1.3. In performing this Agreement, Consultant shall comply with all applicable provisions of federal, state, and local law. 1.4. Consultant will not be compensated for any work performed not specified in the Scope of Services unless the City authorizes such work in advance and in writing. The City Manger may authorize extra work to fund unforeseen conditions up to the amount approved at the time of award by the City Council. Payment for additional work in excess of this amount requires prior City Council authorization. 2.0 Term This term of this Agreement shall commence as of the Effective Date and shall continue for a term of five (5) years ( "the Initial Term ")unless previously terminated as provided by this Agreement. The City shall have the option to extend the term of this Agreement beyond the Initial Term for two (2) additional one (1) year increments for a total period not to exceed seven (7) years unless otherwise agreed between the Parties in writing. The City shall notify the Consultant in writing of its intention to extend the term of the Agreement at least ninety (90) days prior to the expiry of each such term. 2of14 S7296 -0001 \2153207vt .doc 3.0 Consultant's Compensation 3.1 City will pay Consultant in accordance with the rates shown on the pricing schedule set forth in Exhibit B for Services but in no event will the City pay more than $46,319 . Any additional work authorized by the City pursuant to Section 1.4 will be compensated in accordance with the fee schedule set forth in Exhibit B unless otherwise agreed between the Parties in writing. 4.0 Method of Payment 4.1. Consultant shall submit to City monthly invoices for all services rendered pursuant to this Agreement. Such invoices shall be submitted within 15 days of the end of the month during which the services were rendered and shall describe in detail the services rendered during the period, the days worked, number of hours worked, the hourly rates charged, and the services performed for each day in the period. City will pay Consultant within 30 days of receiving Consultant's invoice. City will not withhold any applicable federal or state payroll and other required taxes, or other authorized deductions from payments made to Consultant. 4.2. Upon 24 -hour notice from City, Consultant shall allow City or City's agents or representatives to inspect at Consultant's offices during reasonable business hours all records, invoices, time cards, cost control sheets and other records maintained by Consultant in connection with this Agreement. City's rights under this Section 4.2 shall survive for two years following the termination of this Agreement. 4.3. City agrees to promptly notify Consultant in writing of any dispute with any invoice, and those invoices for which no such notification is made within ten (10) business days following receipt of the invoice shall be deemed accepted by the City. 4.4. Pricing shall remain fixed during the Initial Term. After the Initial Term, Consultant shall be entitled to adjust the pricing for any of the Services due to increases in inflation as published by the US Bureau of Labor Statistics for All Consumer Price Index for All Urban Consumers (CPI -U) for the US City Average. 5.0 Termination 5.1. This Agreement may be terminated by City, without cause, or by Consultant based on reasonable cause, upon giving the other party written notice thereof not less than 30 days prior to the date of termination. 3of14 S7296- 0001\2153207v1.doc 5.2. This Agreement may be terminated by City upon 10 days' notice to Consultant if Consultant fails to provide satisfactory evidence of renewal or replacement of comprehensive general liability insurance as required by this Agreement at least 20 days before the expiration date of the previous policy. 6.0 Party Representatives 6.1. The City Manager is the City's representative for purposes of this Agreement. 6.2. Chad Randall is the Consultant's primary representative for purposes of this Agreement. 7.0 Notices 7.1. All notices permitted or required under this Agreement shall be deemed made when personally delivered or when mailed 48 hours after deposit in the United States Mail, first class postage prepaid and addressed to the party at the following addresses: To City: City of Seal Beach 211 8th Street Seal Beach, California 90740 Attn: City Manager To Consultant: IPS Group Inc. 7737 Kenamar Crt., San Diego, CA 92121 Attn: Chad Randall 7.2. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 8.0 Independent Contractor 8.1. Consultant is an independent contractor and not an employee of the City. All services provided pursuant to this Agreement shall be performed by Consultant or under its supervision. Consultant will determine the means, methods, and details of performing the services. Any additional personnel performing services under this Agreement on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant's exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but 4of14 S7296- 0001\2153207v1.doc not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance. 8.2. Consultant shall indemnify and hold harmless City and its elected officials, officers, employees, servants, designated volunteers, and agents serving as independent contractors in the role of City officials, from any and all liability, damages, claims, costs and expenses of any nature to the extent arising from Consultant's personnel practices. City shall have the right to offset against the amount of any fees due to Consultant under this Agreement any amount due to City from Consultant as a result of Consultant's failure to promptly pay to City any reimbursement or indemnification arising under this Section. 9.0 Subcontractors No portion of this Agreement shall be subcontracted without the prior written approval of the City. Consultant is fully responsible to City for the performance of any and all subcontractors. 10.0 Assignment Consultant shall not assign or transfer any interest in this Agreement whether by assignment or novation, without the prior written consent of City. Any purported assignment without such consent shall be void and without effect. 11.0 Insurance 11.1. Consultant shall not commence work under this Agreement until it has provided evidence satisfactory to the City that Consultant has secured all insurance required under this Section. Consultant shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms provided by the City if requested. All certificates and endorsements shall be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time. 11.2. Consultant shall, at its expense, procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damages to property that may arise from or in connection with the performance of this Agreement. Insurance is to be placed with insurers with a current A.M. Best's rating no less than A:VIII, licensed to do business in California, and satisfactory to the City. Coverage shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial 5of14 57296 -0001 \2153207v1.doc General Liability coverage (occurrence form CG 0001); (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto); and, if required by the City, (3) Professional Liability. Consultant shall maintain limits no less than: (1) General Liability: $2,000,000 per occurrence for bodily injury, personal injury and property damage and if Commercial General Liability Insurance or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to this Agreement/location or the general aggregate limit shall be twice the required occurrence limit, (2) Automobile Liability: $1,000,000 per accident for bodily injury and property damage; and (3) Professional Liability: $1,000,000 per claim /aggregate. 11.3. The insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms supplied or approved by the City to state: (1) coverage shall not be suspended, voided, reduced or canceled except after 30 days prior written notice by certified mail, return receipt requested, has been given to the City; (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, (3) coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant's scheduled underlying coverage and that any insurance or self- insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant's insurance and shall not be called upon to contribute with it; (4) for general liability insurance, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the services or operations performed by or on behalf of the Consultant, including materials, parts or equipment furnished in connection with such work; and (5) for automobile liability, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Consultant or for which the Consultant is responsible. 11.4. All insurance required by this Section shall contain standard separation of insureds provisions and shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents, and volunteers. 11.5. Any deductibles or self- insured retentions shall be declared to and approved by the City. Consultant guarantees that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self- insured retentions as respects the City, its directors, officials, officers, employees, agents, and volunteers; or (2) the Consultant shall procure a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. 6of14 S7296- 0001\2153207v1.doc 12.0 Indemnification, Hold Harmless, and Duty to Defend Consultant shall defend, indemnify, and hold the City, its officials, officers, employees, volunteers and agents serving as independent contractors in the role of city officials (collectively "Indemnitees ") free and harmless from any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful death, in any manner arising out of or incident to any acts or omissions of Consultant, its employees, or its agents in connection with the performance of this Agreement, including without limitation the payment of all consequential damages and attorneys' fees and other related costs and expenses, except for such loss or damage arising from the sole negligence or willful misconduct of the City. With respect to any and all such aforesaid suits, actions, or other legal proceedings of every kind that may be brought or instituted against Indemnitees, Consultant shall defend Indemnitees, at Consultant's own cost, expense, and risk, and shall pay and satisfy any judgment, award, or decree that may be rendered against Indemnitees. Consultant shall reimburse City and its directors, officials, officers, employees, agents and /or volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by Consultant, the City, its directors, officials, officers, employees, agents or volunteers. All duties of Consultant under this Section shall survive termination of this Agreement. 13.0 City Services & Responsiblities The City agrees to: 13.1 Make available to the Consultant any currently existing documents, data or information required for the performance of the Services, including any material updates therein; 13.2 Designate a representative authorized to act on behalf of the City; 13.3 Keep, at its own cost and expense, the Equipment (as listed in Exhibit B) in good repair, condition and working order, unless the Equipment requires repair under the terms of the Consultant's warranty; 13.4 Notify the Consultant of any need for warranty repair and will coordinate the return process with the Consultant; 13.5 Provide first line preventative maintenance for all meter mechanisms for the term of this Agreement unless the Parties enter into a formal preventative maintenance agreement; 7of14 S7296 -0001 \2153207vt .doc 13.6 Be solely responsible for meter posts and housings, including keeping meter posts, keys, locks and housings in good working order and in compliance with all applicable laws; !3.7 Use the Equipment in the proper manner and shall comply with and conform to all national, state, and local laws and regulations relating to the possession, use or maintenance of the Equipment; 13.8 The City shall have the option to request the Consultant to act as the merchant account. If the City exercises this option it will notify the Consultant in writing of its intention to do so and the terms and conditions applicable to the Consultant acting as the merchant account shall be those standard conditions under which the Consultant usually operates. 14.0 Equipment Delivery and Installation 14.1The Consultant shall deliver and install new, fully- tested Equipment; 14.2 Coordinated installation of all Equipment will take place during standard business hours; 14.3 City staff, in conjunction with the Consultant's staff, will inspect the Equipment following installation to ensure proper installation and operation. Unless otherwise notified in writing the Equipment shall be deemed to be accepted at either no later than ten (10) business days following completed installation or thirty (30) days following delivery thereof, whichever occurs first; 14.4 City will accept partial deliveries of the Equipment 15.0 Warranties 15.1 The Consultant hereby provides a limited twelve (12) month warranty on all newly purchased Equipment as described in Exhibit B and in terms hereof that the newly purchased Equipment will perform according to its specification for twelve (12) months from the date of City's acceptance thereof. Should any Equipment be or become defective during this period then Consultant will, at its election, repair or replace such defective Equipment. The warranty on the repaired or replaced Equipment as the case may be shall endure for the remaining twelve (12) months of the original warranty period; 15.2 Extended warranties are available for an additional fee; 15.3 The warranty contained herein specifically does not cover vandalism, any external damage caused to the Equipment, arising from any unauthorized work performed on the Equipment other than by the Consultant and /or the replacement of any part or component with a part or component not obtained from Consultant. 8of14 S7296- 0001\2153207v1.doc 15,4 Consultant shall provide technical support via telephone 24/7. Consultant can provide on -site services including preventative maintenance services if the City enters into a preventative maintenance agreement with Consultant. Consultant shall ensure the availability of current manuals and shall provide all manuals for any future upgraded or new Services. 15.5 The City acknowledges and agrees that the Consultant does not operate a mobile wireless network, but relies on third party carriers for this service. Carriers may from time to time change coverage areas, wireless technology platforms or make other network changes that are not within the control of the Consultant. During the Term of this Agreement, the Consultant shall provide the City with the ability to upgrade or change carriers as needed at prices contained herein or at the then ruling Consultant fee for doing so. Any such change or upgrade shall be at the sole discretion of the City, but Consultant cannot be responsible for any failure in the Equipment performing to its specifications should the City elect not to acquire such change or upgrade. 15.6 THE WARRANTIES CONTAINED IN THIS AGREEMENT ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY CONSULTANT. THE EXTENT OF CONSULTANT'S LIABILITY FOR A WARRANTY CLAIM IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE EQUIPMENT. CONSULTANT AFFIRMATIVELY EXCLUDES ANY AND ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESS OR IMPLIED, ORAO OR WRITTEN), WITH RESPECT TO THE SERVICES INCLUDING ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS OF TITLE, MERCHANTABILITY, OR FITNESS FOR PURPOSE (WHETHER OR NOT CONSULTANT KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE) WHETHER ARISING IN LAW OR BY REASON OF CUSTOM OF THE TRADE. 16.0 Title and Risk 16.1 Title in and to all and any of the Equipment supplied by Consultant to the City in terms of this Agreement remains vested solely in the Consultant until payment to Consultant in respect thereof has been made in full. 16.2 Except as warrantied by Consultant, risk in and to the Equipment passes to the City forthwith on acceptance thereof. Consultant shall bear risk of loss of the Equipment, including damage sustained through transportation to the delivery site and installation, prior to acceptance by the City. 17.0 Intellectual Property and Confidential Information 17.1 Consultant represents and warrants that it owns or has acquired all requisite rights and licenses to use all intellectual property embodied, practiced or employed in the Equipment and software used by the City in terms of this Agreement. 9of14 S7296- 0001\2153207v1.doc 17.2 Consultant grants the City, including its departments, commissioners, officials, officers, employees, consultants and agents (collectively, "City ") all rights and licenses required to use the Equipment during the Term of this Agreement. Such rights are non - assignable, non - transferable and non - exclusive, and specific only to use within the City. 17.3 All pre- existing and independently developed intellectual property, and any derivation thereof, including but not limited to designs, models, inventions, processes, methodologies, software, associated documentation, software, software upgrades, modifications and customizations, copyrightable material and other tangible and intangible authored, and combinations thereof, prepared, created, made, delivered, conceived or reduced to practice, in whole or in part, by the Consultant and provided to the City ( "the Pre - Existing and Independently Developed IP ") will at all times remain the sole and exclusive property of Consultant and /or its vendors. Nothing in this section or elsewhere in this Agreement shall be construed as assigning, selling, conveying, or otherwise transferring any ownership rights or title in Consultant's Pre - Existing and Independently Developed IP. 17.4 City undertakes during the Term of this Agreement not to commit any act or omission which affects or may affect or in any way harm the Pre - Existing and Independently Developed IP. 17.5 Consultant understands the nature of public information and the requirement for the City to adhere to all rules and laws that apply to public information, such as the Freedom of Information Act, Public Records Act, and the like. However, the City agrees that it shall not knowingly agree, assist, or sell any Equipment or allow any third party to gain access to Equipment, software, back - office software, reporting or documentation provided by Consultant for any purpose, including but not limited to the purpose of inspection, benchmarking or reverse engineering or evaluation without the prior written consent of Consultant, or as authorized by applicable law. 17.6 The provisions of this Section shall survive the expiration or termination of this Agreement. 18.0 Equal Opportunity Consultant affirmatively represents that it is an equal opportunity employer. Consultant shall not discriminate against any subcontractor, employee, or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex, sexual orientation, or age. Such non - discrimination includes, but is not limited to, all activities related to initial employment, 10 of 14 S7296- 0001\2153207v1.doc upgrading, demotion, transfer, recruitment or recruitment advertising, layoff, or termination. 19.0 Labor Certification By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Workers' Compensation or to undertake self- insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 20.0 Entire Agreement This Agreement contains the entire agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings, or agreements. This Agreement may only be modified by a writing signed by both parties. 21.0 Severability The invalidity in whole or in part of any provisions of this Agreement shall not void or affect the validity of the other provisions of this Agreement. 22.0 Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of California. 23.0 No Third Party Rights No third party shall be deemed to have any rights hereunder against either party as a result of this Agreement. 24.0 Waiver No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a party shall give the other party any contractual rights by custom, estoppel, or otherwise. 25.0 Prohibited Interests; Conflict of Interest 25.1. Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the Services, or which would conflict in any manner with the performance of the Services. Consultant further covenants that, in performance of this Agreement, no person 11 of 14 57296- 0001\2153207v1.doc having any such interest shall be employed by it. Furthermore, Consultant shall avoid the appearance of having any interest, which would conflict in any manner with the performance of the Services. Consultant shall not accept any employment or representation during the term of this Agreement which is or may likely make Consultant "financially interested" (as provided in California Government Code § §1090 and 87100) in any decision made by City on any matter in connection with which Consultant has been retained. 25.2. Consultant further warrants and maintains that it has not employed or retained any person or entity, other than a bona fide employee working exclusively for Consultant, to solicit or obtain this Agreement. Nor has Consultant paid or agreed to pay any person or entity, other than a bona fide employee working exclusively for Consultant, any fee, commission, gift, percentage, or any other consideration contingent upon the execution of this Agreement. Upon any breach or violation of this warranty, City shall have the right, at its sole and absolute discretion, to terminate this Agreement without further liability, or to deduct from any sums payable to Consultant hereunder the full amount or value of any such fee, commission, percentage or gift. 25.3. Consultant warrants and maintains that it has no knowledge that any officer or employee of City has any interest, whether contractual, non - contractual, financial, proprietary, or otherwise, in this transaction or in the business of Consultant, and that if any such interest comes to the knowledge of Consultant at any time during the term of this Agreement, Consultant shall immediately make a complete, written disclosure of such interest to City, even if such interest would not be deemed a prohibited "conflict of interest" under applicable laws as described in this subsection. 26.0 Attorneys' Fees If either party commences an action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such litigation shall be entitled to have and recover from the losing party all of its attorneys' fees and other costs incurred in connection therewith. 27.0 Exhibits All exhibits referenced in this Agreement are hereby incorporated into the Agreement as if set forth in full herein. In the event of any material discrepancy between the terms of any exhibit so incorporated and the terms of this Agreement, the terms of this Agreement shall control. 28.0 Corporate Authority 12 of 14 57296- 0001\2153207v1.doc The person executing this Agreement on behalf of Consultant warrants that he or she is duly authorized to execute this Agreement on behalf of said Party and that by his or her execution, the Consultant is formally bound to the provisions of this Agreement. IN WITNESS WHEREOF, the Parties hereto, through their respective authorized representatives have executed this Agreement as of the date and year first above written. CITY OF SEAL BEACH CONSULTANT In Attest: M Jill R. Ingram, City Manager Robin L. Roberts, City Clerk By: Name:Chad Randall Its: COO By: Name: Approved as to Form: Its: M Craig A. Steele, City Attorney 13 of 14 S7296- 0001\2153207vt.doc EXHIBIT A: SEE IPS PROPOSAL EXHIBIT A EXHIBIT B: SEE IPS PRICING EXHIBIT B 14 of 14 57296- 0001\2153207vt.doc _"'s'� !PS o�rou� CITY OF SEAL BEACH, CALIFORNIA INVITATION TO BID PAID PARKING TECHNOLOGY NOVEMBER 13, 2017 PREPARED BY: IPS GROUP, INC. 7737 KENAMAR COURT SAN DIEGO, CA 92121 U.S.A. WWW.IPSGROUPINC.COM CONTACT: CHAD P. RANDALL CHIEF OPERATING OFFICER IPS GROUP, INC. DIRECT: 858.404.0607 FAX: 858.403.3352 CHAD.RANDALL @IPSGROUPINC.COM 7737 Kenamar Court San Diego, CA 92121 630 6638 i sg / November 13, 2017 Re: City of Seal Beach ITB for Paid Parking Technology LETTER OF TRANSMITTAL Dear Ms. Rentz, IPS Group is pleased to submit a response to the Invitation to Bid for Paid Parking Technology for the City of Seal Beach. As a pioneer in the industry since 1994, IPS has evolved to meet the ever - changing needs of our customers and has grown from the inventor of the credit card - enabled single -space parking meter to a leading provider of single -space meters, multi -space pay stations, vehicle detection sensors, and smart collection systems. Through this evolution, our ability to deliver proven solutions while providing unparalleled customer support has remained unchanged. IPS offers a full portfolio of integrated products — all maximized to provide the most energy- efficient, powerful parking solution to our customers. Unparalleled Experience The IPS mission is to promote Smarter Parking for Smart Cities' . We are passionate about developing innovation IPS drives the Smart that empowers cities to reach their full potential. Many Cities evolution as a times technology outpaces the useful life of the parking equipment itself. IPS technology is designed with the leading innovator future in mind, with customer input a huge factor. Unlike and trusted provider expensive legacy systems that are inflexible and are of Smart Parking slow to modernize, IPS technology is scalable and technology. flexible to meet the growing needs of cities. IPS provides cities with the latest in parking technology, which Is built on a flexible platform designed to integrate with tomorrow's technologies. To date, IPS has over 250,000 smart meters installed in over 250 locations worldwide and has the positive customer references the City desires. As such, IPS has more experience in providing the products and services required in this RFP than any other company in the industry. Project Approach The enclosed IPS proposal includes the M5` single -space Smart Parking meters with integrated dome mount vehicle detection sensors, PARK SMARTER'" - our mobile payment application, MSITM multi -space pay station, a state -of- the -art backend system, and access to our fully- integrated IPS product suite for future technology implementation, such as the IPS Parking Enforcement Management System. IPS Smart Parking meters will provide the City of Seal Beach with additional payment options (credit /debit card, coins, smart card, pay -by -cell, and optional NFC contactless payment), access to real -time parking meter data, solar -power technology, and a comprehensive web - based meter management system. The IPS Group solution represents the most cost - effective, technologically advanced, and user - friendly approach on the market. With the IPS fully- integrated Smart Parking Platform, we provide a deeply- connected system that provides both flexibility and capability for the future that will transform the City's parking program. In Chapter 1 of this proposal, we include the IPS Key Differentiators. It describes why you should consider our true, fully- integrated solution to optimize efficiency and simplify your business operations by connecting all the facets of your Smart Parking program together with one powerful back -end software solution. With our Smart Parking Platform, the City can upgrade to additional best -in -class Smart Parking solutions, such as enforcement and citation management, permit management, pay -by -cell, and more, as needs grow and change. Our goal is to develop a long -term partnership, rooted in open, honest communications, close cooperation, and practical application of parking technologies. Our project approach includes proven technology, seasoned team members, and solid experience using such technology to improve customer satisfaction and optimize and increase parking revenue. Additional Cost Savings Opportunities Due to our significant imprint in the industry from our Smart Cities parking technology solutions, we are able to save cities significant amounts of money and provide additional revenue opportunites. In addition to developing future -proof technology that offers tremendous value that stands the test of time, IPS has negotiated preferred interchange pricing on small ticket regulated debit transactions with Visa and Mastercard. This is an offer we are proud to offer exclusively to IPS customers. We recognize that for many cities regulated debit card fees are the largest percentage of their monthly merchant account statement. However, IPS customers can take advantage of this unique offer, likely saving 15 -25% on monthly parking merchant statement account fees. This can mean thousands or tens of thousands of dollars in savings each month. Details on this program can be found on page 21 in the enclosed proposal. IPS GROUP, INC I IPSGROUPINC. COM 1 877.630.6638 1 2 Summary of Key Differentlators As the inventor of the "smart" single -space meter in 2007, IPS has continued to pioneer effective power management systems and now provides the best system on the market today. IPS offers a full parking • solution, including a portfolio of multi -space and single -space smart meters that fully integrate with the IPS data management system. IPS is the only supplier to provide a best -in -class product suite, fully connected and powered by one back -end software solution that • intelligently manages all aspects of a City's parking program. The system is • built from the ground up and offers complete system -wide control at your fingertips. Each IPS meter is integrated into a web -based data management system • • • (DMS). Data is stored on central servers hosted by IPS. This data transfer • happens automatically and, unlike others, our parking meter technology allows all rate changes, firmware downloads, and communication to /from the meter to take place remotely. _ IPS is utilizing our highly experienced project support team for the Seal Beach project. IPS has dedicated a factory- trained and certified technical support specialist to the City, in addition to a regional and customer support manager to ensure a successful deployment. As a technology company, IPS invests heavily in research and development in order to position itself as the industry leader. We are able to provide our clients with state -of- the -art products to help maximize existing infrastructure, enhance revenue, and improve the overall customer • experience. Examples include vehicle detection sensors, visual analytics • - • tools, and mobile maintenance applications. IPS recently announced its collaboration with Honda and Visa on a revolutionary breakthrough in parking - an end -to -end in- vehicle mobile payment parking solution. For the video, click here: htto //www.ipsqrour)ine.com/in-vehicle-paymgn_tZ With installations across North America and internationally, IPS meters are installed in a variety of extreme climates, including climates similar to that of the City of Seal Beach We invite the City to contact our references, who can attest to the high level of customer support and product dependability IPS provides —a hallmark of the IPS brand. We believe that when you compare the strength and experience of the IPS team, the customer convenience of the proposed solution, and the superior total cost of ownership, you will see a compelling story and agree that our team is uniquely positioned to provide the City with outstanding products, people, and support. We look forward to the opportunity to begin a successful partnership with City of Seal Beach in the coming weeks and months. Respectfully, Chad Randall Chief Operating Officer IPS Group, Inc. IPS GROUP, INC I IPSGROUPINC.COM 1877,630.6638 1 3 Table of Contents Chapter 11 Company Overview .......................... Chapter 2 1 IPS Solution .......... ............................... Chapter 3 I General Specifications ................... Chapter 4 I Pricing ..................... ............................... Chapter 5 I References ............ ............................... Appendix........................................ ............................... 5 ... 31 ..70 ..80 .. 82 Important note: IPS Group Inc. ( "IPS ") has made an effort to be as thorough and responsive as part of our request for proposal (RFP) submission. In doing so, we are providing valuable and protected information, including ideas and concepts that IPS considers to be confidential. Release of IPS confidential information may cause irreparable harm to IPS by publically disclosing such information that is not publically known. IPS respectfully requests the right to be notified and provided an opportunity to redact such confidential information in the event of any third -party request for public disclosure. IPS, IPS GROUP, and other IPS -owned marks are trademarks and /or registered trademarks of IPS Group Inc. IPS reserves all rights to the IPS copyright materials contained herein. All third -party company names, product names, and trademarks are owned by their respective owners and are used for reference purposes only. IPS Group disclaims any affiliation with or endorsement by any of the companies referenced above IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 4 Chapter 1 I Company Overview IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 5 COMPANY OVERVIEW The mission of IPS Group, Inc. is to transform Cities with the most technologically advanced, yet practical and affordable Smart Parking solutions in the world. For over two decades, IPS has been committed to the design, engineering, and manufacturing of intelligent parking technologies that shape the industry such as payment processing systems, SaaS management software, and low -power wireless telecommunications. Based in San Diego, CA, IPS is the proud inventor of the credit card enabled single -space parking meter and has more wireless parking devices deployed across the US than our competitors combined. To date, IPS operates more than 250,000 wireless devices in over 250 cities worldwide. With IPS Group's market share exceeding 95 percent of the smart meter market, IPS drives the Smart Cities evolution as an innovator and trusted provider of Smart Parking technology. DfJDfJDfJOfJDfJDfJDf.,D fJDt- Ot -lDf _JDtJDf�Df�Df JofJDfJDf:,Wf ,olAIAIJ DfJDfJOfJDfJDfJDfJDfJD 250,000 wireless devices deployed teal s mae than uli USA m strez c x"rtws mmbned SAN DIEGO CALIFORNIA 'f' 1!1!1l11l1l1!!1l11l1l1 1!1! 1 l 1111 l L ill 11 l llli 1!1!1l1 III 11!!1l11l1l1 1!1l1i1121li1l1lilll2l 11111A here to help �:�: �: YOU 100+ PATENTS $1 MILLION in transactions processed PER DAY 40,000,000 events per D M S month in our 30 °/G 0!al aveaaelrorme revenue WASHINGTON DC DENVER LOS ANGELES SAN FRANCISCO SEATTLE BOSTON HONOLULU DES MOINES ORLANDO BURLINGTON CHARLOTTE NEW ORLEANS COLUMBUS ALBUQUERQUE NORFOLK SYRACUSE installed in over NANOVER 250 CITIES NEWARK worldwide ATHENS IPS GROUP. INC IPSGROUpINCCOM 877.630.6638 1 6 AWARDS We believe our experience in the technology and telecommunications industries has helped us create products that provide the best combination of convenience, user experience, enforceability, and cost of ownership among any parking meter product in the industry today. Our awards reflect our commitment to surpassing expectations in innovation and providing an outstanding client experience. "Resulting from its significant investment in R &D, IPS Group owns " 112 patents, a list that continues to grow." As evidence of our commitment, IPS has been recognized with the following awards: mFirst place in the Deloitte Technology Fast 50 (an honor 1 bestowed upon the fastest growing technology companies) �so i • International Design Award, 2009 w12cbAmet %a. - Clean Technology Awar 2009 WINNEP • Connected Word Value Chain Award, 2012 • US Mayors for Excellence in Public /Private Partnership for O Coin /Credit Parking Meter Technology Upgrade in the University of Los Angeles, CA, January 2012 rF 1 1 LC1N�1 • Vic Kops Humanitarian Award, Alonzo Awards, 2012 • Smart University Parking System, GOOD DESIGNS ELECTION, Commercial and Industrial Category, 2014 • 2014 International Parking Institute Parking Matters Marketing & Communications Award IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 7 1994—of IPS Group South Africa established as one the first manufacturers of card and coin multi -space parking pay stations IPS pay -phone solutions and telephone management systems are deployed all — 1998 over the world Parking enforcement equipment, 1999— citations processing, and traffic services provided to municipalities IPS Group, Inc. USA Incorporated — 2000 PS in Pennsylvania 2002 — Deloitte Fast 50 Award FA 1-1 50 "Smart" single -space parking meter —20 05 is invented 2 2 — First credit card enabled, solar powered single -space parking meter installed TechAmerica "Green Technology' Award —2009 Tech Wireless vehicle detection sensors developed 2011 — Corporate Social Responsibility donation meter program begins US Conference of Mayors Award for public /private partnership — 212 Vk Kops Humanitarian Award Connected World Award , Dome -mount sensor developed, which provides the most accurate _ data on the market IPS meters become CDMA certified 2013— Revolution pay station retrofit kits and MSl multi -space meters designed 2015 New innovative solutions introduced 2016 — including ParkSmarterTM mobile payment app and My Parking Receipt" IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 1 8 ®, INCREASED O ® INNOVATIVE REVENUE HAPPY TECHNOLOGY CITIZENS SUSTAINABLE PRACTICES KEY DIFFERENTIATING FACTORS Fully- integrated Management System: IPS is the only supplier to provide a best -in -class product suite. fully connected and powered by one back -end software solution that intelligently manages all aspects of a parking program. The system is built from the ground up and offers complete system -wide control at your fingertips. Unlike some solutions that promote surface level integrated solutions with basic data sharing, IPS offers a deeply connected system of future -proof technology that harmoniously complement each other as part of a truly comprehensive Smart Parking solution. This includes smart single -space meters and multi -space pay stations with more flexible payment options offered than any other meter or pay station in the industry (such as smart payments with Apple Pay and Android Pay); mobile payment /pay -by -cell, in- vehicle payment, cloud -based parking enforcement and citation management, permit management and more. Unparalleled Power Efficiency: IPS products boast unparalleled power efficiency that is derived from low -power (solar) energy. By incorporating solar energy into our products, we help cities realize their GREEN initiatives and reduce the number of batteries in landfills. Included in our power configuration is a military -grade rechargeable battery with a 10 -year warranty. Proven Technology: IPS first deployed the "smart" single -space meter in 2007. Since then, we have continually improved the power management of the system, which has been proven to outlast our competitor's batteries, not by months, but by years. IPS has more experience with providing the products and services required in this RFP than all of our competitors combined, and can provide the positive references the City desires. Leader in Innovation: IPS invests heavily in research and development in order to position itself as the industry leader. Our company culture fosters the flow of ideas. We currently own 112 patents, a list that continues to grow. As such, we are able to provide our clients with state -of- the -art products to help maximize existing infrastructure, enhance revenue, and improve the overall customer experience. Some examples include: vehicle detection sensors, smart collection systems, visual analytics tools, and mobile maintenance phone applications. The result of our investment has led to groundbreaking innovation such as offering the only smart meter that provides in- vehicle payment capability through Bluetooth technology, and also allowing users additional flexible payment options such as Apple Pay and Android Pay. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 9 Unmatched Experience: IPS is the only credit card enabled single -space parking meter provider boasting 15 clients with over 1,000 meters installed. We process over 102 million credit card transactions annually, right here in the US. Due to our success and large installation base, IPS can offer its customers an exclusive offer that can reduce their interchange fees as much as 40 %. Powerful Data Management System: Each IPS meter is integrated into a web -based data management system (The Data Management System - DMS) and data is stored on central servers hosted by IPS. This data transfer happens automatically and, unlike others, our parking meter technology allows all rate changes, firmware downloads, and communication to /from the meter to take place remotely with no need to physically visit the meter. Built for the future of big data, our next - generation DMS connects all IPS solutions with modules, data intelligence, and an enhanced user interface design that improves management of parking networks from anywhere, at any time. Manufactured In the US: While many of our competitors' products are manufactured outside of the US, IPS is proud to manufacture at its corporate headquarters in San Diego, CA. Furthermore, all engineering, card processing, data storage, and back office hosting server systems are based in the US. Data Analytics: The Visual Analytics tool allows users to identify patterns and analyze data in order to make informed data - driven decisions based on past and current trends. PARK SMARTERTM Mobile App: IPS offers a reimagined mobile payment application PARK SMARTER*" - a complementary addition to its fulfy- integrated suite of Smart Parking solutions, with perks never seen before with a mobile parking application. The app features no convenience fees, steering away from the traditional pay -by -cell providers and offering users a significant savings. IPS also holds the patent for pushing additional time to a meter with BLE connectivity, and is the first mobile parking app to use the Visa Commerce Network. More about the app can be found within this proposal. IPS GROUP, INC I IPSGROUPINC.COM 1877,630.6638 1 10 Chapter 2 1 The IPS Solution IPS GROUP. INC I IPSGROUPINC.COM 1877.630.6638 1 11 THE IPS SOLUTION As a leader in Smart Parking solutions for nearly two decades, IPS Group recognizes that cities can face many challenges resulting from gaps and inefficiencies in their paid parking program. In order to meet and exceed a city's goal for optimized parking utilization, it is wise to partner with a trusted supplier like IPS that has unmatched industry experience and expertise, and offers the industry's on /ytrue, fully- integrated solution. By implementing a scalable, integrated solution that is backed by a powerful, single back -end system built for big data, cities can: • Ensure the overall performance of its parking program with smart, cutting -edge technology • Make strategic decisions based on real -time and historic data from the single back - end Data Management System (DMS) • Improve end -user satisfaction through a better user experience, greater convenience and options • Maximize ROI in all areas IPS focuses on ease -of -use, simplicity and convenience for citizens, and system reliability and technical capabilities to the parking management team. This is why IPS has invested heavily over the years to integrate its back -end system with future -proof technologies that fall within the paid parking "lifecycle." This ensures that as the program grows and upgrades or changes are needed, IPS will still be at the forefront providing a Smart Parking solution that stands the test of time. IPS acts as a single source provider to ensure the performance of each component of the fully- integrated solution and offer the most powerful system available today, all backed by a dedicated and trusted support team here to serve you. IPS GROUP, INC I IPSGROUPINGCOM 1877.630.6638 PR R G SEP HIE ces 4% o xo J Z N Y S PF'F F Gay CTI�E tA00 %. S`p? 'B oN PAY IPS Group, Inc. offers the City of Seal Beach the credit -card enabled M51" single -space Smart Parking Meter, dome mount vehicle detection sensors, MS7'" paystation, a state -of- the -art backend system, and access to the fully- integrated IPS product suite for future technology implementation. All IPS meters provide diverse payment options (credit /debit card, bills, coins, smart card, pay -by -cell, and optional NFC contactless payment), access to real -time parking meter data, solar -power technology, and a comprehensive web -based meter management system. IPS Group is the only company to offer a true, fully - Integrated Smart Parking Platform of products that connect to one, powerful integrated data management system. IPS Group is the only company to offer a true, fully- integrated Smart Parking Platform of products that connect to one powerful backend. IPS GROUP, INC I IPSGROUPINC COM 1 877.630.6638 M5'" SINGLE -SPACE METER The IPS flagship product and gold standard for single -space Smart Parking meters, the patented M5'" retrofits into existing parking meter housings to maximize infrastructure, and is fully - operational in seconds. IPS meters provide Cities and their patrons with a simple and consistent parking user experience that is more cost - effective, customer - friendly, and more reliable than alternatives. The credit card - enabled single -space smart meter patented by IPS offers multiple payment options including coins, credit /debit card, optional NFC /contactless payment (such as Apple Pay and Android Pay), smart card, and tokens; access to real -time data, solar power technology, and a comprehensive web -based meter management system. Physical Features • Mechanism is protected by zinc alloy meter dome and UV resistant, anti -fog Lexan cover • Keypad has four easy -to -read mechanical buttons for intuitive payment navigation —rated at more than 250,000 cycles • Tri- colored LED lights on front and back of meter alert enforcement officers of meter status: paid (green), unpaid (red), and meter fault (yellow) • Vandal resistant coin slot /chute allows for worry-free operation and quick servicing • Environmentally - friendly solar panel and combination rechargeable /back -up battery pack maximize ongoing power • Proven ability to operate under varying environmental conditions such as snow, sleet, rain, humidity, dust storms, extreme cold, and extreme heat • RFID technology automatically identifies the meter location and downloads the correct operating configurations 1IY _i IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 14 VEHICLE DETECTION SENSORS IPS Vehicle Detection Sensors reliably detect the presence and absence of a vehicle in a parking space, while recording arrival and departure times. IPS sensor data integrates seamlessly with the IPS data management system and third -party enforcement applications, creating a powerful system for monitoring real -time occupancy and analyzing parking trends. The IPS sensor uniquely directs all sensing information to the IPS parking meter cellular communications backbone, saving customers the hassle of installing additional network equipment and dramatically reducing the cost of ownership. The IPS sensor uses multiple sensing technologies to detect vehicles. Its unique design provides the most accurate data on the sensor market and allows for quick installation and servicing. Benefits of IPS Sensors • Only PROVEN sensor technology currently deployed in the US. • Ability to reset the meter to zero when a vehicle leaves the parking space. • Ability to prevent meter feeding, thereby generating turnover. • Ability to offer courtesy time resulting in positive public perception of the meters. • Access to real -time occupancy data. • Installed under the ground or in the meter dome, eliminating the need for additional infrastructure. • Proven to increase revenue. Accuracy IPS uses a breakthrough form of sensor accuracy testing that is transforming the way sensor technology is evaluated within the industry. IPS is the only company that has developed a method to accurately test sensors utilizing time -lapse video and analysis software. IPS Group is utilizing its breakthrough technology to actively improve sensor technology— continuing to exceed industry standards —and to generate image -based evidence that demonstrates accuracy with real data. Dome Mount • No street work required— sensor is integrated directly into the meter dome • Easy access for maintenance and /or replacement • Configuration for any parking environment • Wireless connection to the IPS meter. Sensor data communicated /transferred via cellular network. "Also available: Pole Mount and In Ground Sensoralso available IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 i6 MSJTM PAY STATION The MSITM pay station is the latest generation of unattended payment systems from IPS Group. The MS1" incorporates the unique features of the Proven'" IPS single -space platform such as including enhanced payment options, modular design for ease of servicing, powerful management system, and unparalleled power efficiency. A video on the MSJTM may be watched here. Benefits of the MS1TM include: • Flexibility: The MSl'" is available in pay -by- space, pay -and- display, and pay -by -plate models. A simple change of the keypad and a firmware update are all that are required. • Robust Hardware Design: Highly- secure, stainless steel cabinet with weather and graffiti- resistant powder coating and scratch - resistant armored glass LCD display window. • Unparalleled Power Efficiency: Powered by environmentally - friendly solar panel and combination rechargeable and back -up battery pack to maximize ongoing power. • Customization: Configurable buttons available for help screens, alternative languages, max time, and more. • Guaranteed Quality: High security stainless steel housing with weather and graffiti- resistant powder coating make it both durable and easy to maintain. • Improved Visibility: Blue LED lighting above the display provides enhanced visibility for motorists, technicians, and collections staff. • Customer - Friendly Interface: IntelliTouch'" provides additional flexibility when completing a transaction. Users may begin the payment sequence in any order. The MSl'" will then guide them through the transaction. • Dependability: Pay stations communicate wirelessly on the GPRS /3G /4G cellular network, ensuring fast and reliable communications while processing secure credit card authorizations, wireless downloads of rates and messages, and transmissions to DMS. • Secure Collections: Unit contains a separate maintenance cabinet and collection vault. The cash box is housed in a secure vault that features a six -point locking system and high- security lock. • Easy Maintenance: Modularly designed with the technician in mind for easy plug- and -play maintenance. • Future -proof Design: IPS Group's open interface provides seamless integration with third -party systems, such as enforcement, permitting, and ANPR (automatic number plate recognition) in order to further optimize parking operations. IPS GROUP, INC .I IPSGROUPINC.COM 1877.630.6638 1 16 DATA MANAGEMENT SYSTEM The IPS Data Management System (DMS) is a real -time, web -based application that allows parking professionals to remotely monitor their parking network from anywhere, at any time. Reporting & Analytics A comprehensive set of financial, technical, and administrative reporting features paired with remote meter configuration make the DMS both intuitive and powerful. DMS analytics creates a visual representation from large tables of data to help managers gain helpful insight into the patterns and trends of their parking program and leverage this information to derive future strategy and optimize systems. is ., „O„ q� All reports are flexible with customized views for comparison purposes and /or to reveal "what -if' scenarios. With these fully- integrated tools, customers can better manage the financial aspects of the City's parking program. All reports can be exported into various formats, including XLS, CSV, and PDF. Seamless Integration The DMS allows managers to seamlessly integrate parking meters with vehicle detection sensors, pay -by -cell capability, and other smart applications. A standard web browser is the only tool required to access the DMS and to make changes /configurations to the City's meters. • Hardware requirements: IPS provides a hosted DMS; there is no local hardware required other than internet access. • Network requirements: IPS recommends a high -speed internet connection to the DMS service, such as cable or DSL access. • Operating system software requirements: An internet browser is the only tool required to access the system. Windows and Apple iOS are typical. • Browser requirements: Any current internet browser will be sufficient to access the IPS DMS. MS Explorer, Mozilla Firefox, Google Chrome, iOS supported browsers are all compatible, including mobile phone browsers. Primary Features • Real -time updates and live alerts • Customizable routes to maximize efficiency • Seamless integration with all IPS meters and sensors • Flexibility to use as much, or as little data as you choose • Ability to monitor meter health remotely • Analytics view options to turn data into usable charts • User profiles to control access • Compatibility with Android OS and Apple iOS IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 PARK SMARTER TM IPS offers its own mobile payment application, PARK SMARTER' ", which works with IPS Smart Meters to bring greater efficiency and choices to the on- street parking customer experience and parking operations. P aR K s - 177 aRTERT" PARK SMARTER'" integrates with the IPS Data Management System (DMS) so that cities can manage parking policy with live alerts, reporting and data analytics across both meters and the mobile app. The app sends expiration notifications and allows the ability to add time to prevent parking ticket fines. Users can add multiple vehicles and credit cards under one account so business and personal parking is conveniently managed in one place. PARK SMARTER'" provides our clients with a unique opportunity to offer citizens an application that is deeply integrated into the meter system that is on the street. This provides the best oppporunity to have a successful program, customer engagement, and more use of the application. • Real -time notifications alert users in advance of parking expiration • Optimized with BLE connectivity to put time directly on the meter • Parking Finder provides direction to open parking spaces • Ability to pay and extend parking session remotely (if allowed by parking policy) • Integrates with Visa Checkout and Masterpass, as well as Visa Commerce Network • No convenience fees PARK SMARTER'" Demo Video Home Screen E Pak Smarter Pak Srnr w C Purchase Screen cvrtxneasioxa w� afros 00:34:37 iooaizaae san orego wm n w. Fi •e11F�e KgNn16 � ?]ST 6lfM MR aWbl'A�6 �B:Il pp *owwn nn Lame My vem:ie Current Session Screen IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 i8 Visa Commerce Network PARK SMARTER" is the first mobile parking app to be part of the Visa Commerce Network, Visa's new reward and loyalty program. The integration with Visa Commerce Network is a key differentiating feature of PARK SMARTER'" in its ability to offer a local merchant rewards program that combines opportunities for local businesses to engage directly with customers. The app will include special promotional offers for enrolled US Visa cardholders at local merchants. Parking Finder Feature PARK SMARTER'" can be used before the car is even parked. Using the app's Parking Finder tool, the user can locate available parking before circling the block in search of a space. $ • ��� 1. Parking Finder scans for and identifies nearby parking spaces 2. Parking Finder details proximity and cost of nearby parking spaces .P. I s - CFi 3. User chooses desired parking space and pays with the tap of a button IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 19 MY PARKING RECEIPT" WEBSITE My Parking ReceiptTM works with IPS meters to bring greater personal reporting and record - keeping capabilities to your customers with easy access to parking receipts. My Parking Receipt is a convenient website that allows customers to view, download and print their parking receipts paid at any IPS meter. This customer experience enhancement from IPS Group gives greater control and flexibility to customers to manage their parking expenses for personal or business record - keeping and expense reporting purposes. Users just go to the MyParkingReceipt.com website and are able to look up transactions from the last six months using their credit card information and the transaction date range. Users may also create an account so that whenever the credit card linked to the account is used, the receipt is automatically emailed to them. When a user registers their vehicle and license plate number on myparkingreceipts.com and they insert their credit card into any IPS pay -by -plate paystation, the license plate information will autopopulate. This unique feature offered only by IPS provides much greater convenience to users, saving them the hassle of remembering their license plate number, possibly entering it incorrectly, or returning to the vehicle to verify accuracy. This feature is available to all IPS customers at no additional cost through the powerful IPS Data Management System (DMS), where they can retrieve records and other information. This website allows the convenience to be extended to your citizens. My Parking Receipt' offers: • Setting to automatically email parking receipts upon close of transaction • One -time customer account set -up to simply access, view export and expense • User - friendly interface A My Parking Receipt'" demo can be viewed here• IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 120 PARKING ENFORCEMENT SOLUTION IPS continues to exceed industry standards by offering innovative technology solutions that bring greater efficiency to parking operations, which now includes Parking Enforcement Management Solution. This next - generation solution from IPS manages the entire citation lifecycle and incorporates state -of- the -art real -time technology and customer service resources. The solution may be implemented on its own, but is pre- integrated to work with other IPS technology. The Parking Enforcement Management Solution from IPS is future - proofed for long -term use and was built on the latest platforms to expand capabilities and maximize efficiency of citation management. PARKING ENFORCEMENT MANAGEMENT The Parking Enforcement Management solution seamlessly integrates with parking technology that is already in place, such as IPS single -space Smart Parking meters and multi - space pay stations, License Plate Recognition (LPR) technology, and mobile payment applications, as well as third -party services such as the Department of Motor Vehicles (DMV) and National Law Enforcement Telecommunications Systems (NLETS). The solution includes: • Mobile Enforcement Solution: a handheld citation writer (available as a one or two - piece) used by enforcement officers for the issuance of parking citations • Enforcement Management System (EMS): back office web -based application that receives citation information from the enforcement device in real time and tracks and monitors all stages of the citation process • Online Public Portal: website that provides citizens convenient access to their citation information with the ability to pay and resolve or contest without the hassle of a slow mailing process. The following features are included with the Parking Enforcement Management solution: • All -in -one enforcement device integration • Dashboard features including real -time statistics, heat mapping, user activity and performance analytics On- demand visual reporting including chart and graphs with various export format options (including XLS, CSV, and PDF) • Full cross platform, cross browser and cross device compatibility • Letter Mailing Services: Customizable adjudication and notification letters. (i.e. Review Results letters, Hearing Schedule letters, NSF letters, Partial Payment Letters, Drive - Away letters, Correction letters etc.) Lockbox Payment Services: Secured and controlled operating procedures allows posting of payments daily to EMS, and daily electronic deposits to any bank. Records of daily deposits, management reports are available and digital images of payment documents are captured to provide better customer service • ...and more IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 1 21 Mobile Enforcement Solution The Mobile Enforcement Solution from IPS Group is an easy -to -use handheld citation writer that ensures parking enforcement officers experience a convenient, quick and efficient citation issuance process. An officer can easily look up citation history, and once issued, citation information is transferred to a back office system for processing in real -time. While lightweight and portable, the citation writer is also rugged for heavy -duty use, and can withstand extreme weather conditions such as rain, sleet, and snow, and is mud - resistant (an IP65 rating). An integrated thermal printer produces easy -to -read tickets, and a magnetic strip and smart card reader is also included for payment collection. Other features include color photo syncing, e- chalking, and heat mapping. Handheld Citation Writer Features at- a- glance • Real -time syncing to secure /encrypted web services • Scofflaw and customized notifications • Customizable user dashboard • High contrast easy -to -read screen - even in harsh daylight conditions • Issuance and heat mapping • Type -ahead field input • E- chalking for timed parking • GPS and color images • 2mp 1080p @3fps color imager • Automatic software updates • Compatible with the latest Android operating system IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 The Mobile Enforcement Solution is compatible with all Android devices and printer configurations. Samsung Galaxy Note paired with Oneil Micro Flash 2te Thermal Printer Handheld software screenshots IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 23 Enforcement Management System The Parking Enforcement Management solution by IPS is backed by the Enforcement Management System (EMS), a real -time web -based enforcement application that allows officers to manage all steps of the citation process lifecycle. An officer can monitor the citation processing status from the application, including collections and communication with citizens. The application also offers reporting capabilities for officers to generate monthly or on- demand reports. Officers can easily obtain high -level citation summaries and additional information on cases including photos, notices and letters; and adjudications and voids. The Enforcement Management System also interfaces with the California DMV and NLETS (the National Law Enforcement Telecommunications Service) via highly secured and encrypted communication methods to ensure vehicle registration information such as holds and releases are obtained and processed quickly and accurately. Features at- a- glance • Integration with third -party parking services (pay stations, license -plate recognition technology (LPR), pay -by -phone applications) • Cross - compatible interface across all operating systems and devices • Option for manual citation entry • Advanced search capability Sample EMS Screensho! IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 24 1 IS%) Sample EMS Screenshot Gtar•n�� wm am ARM Sample EMS Screenshot Reporting Module The reporting module provides extensive data that covers Citation and Officer Activities along with Revenue and Adjudication Analysis. These reports can be automatically generated based on the City's preference. IPS will provide the City with a wide variety of electronic reports. Custom reports can be created by the City using the Enforcement Management System. All reports can be exported to PDF or Excel format. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 125 ($ YNGp tiSi� 65 ibL`T IBRS I J � 1 61:;55 K` S' Y: .AM WM N Ii%• RS2 0 0 r 6 d1 Sm1:r Dfr u 641EwL5 Y 3A'M t3Y � b - r `! »2r. p5,i 25 �ut6 @.QP M 5 ®51 145: J 3 � 1 IVf R'AS ®5: Officer Citation Issuance Summary Pending Adjudications Report IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 Live Chat Support Client will have access to live chat support that's made available in the Enforcement Management System aswell as the public portal. Clients can rate their chat experience and provide feedback that is reviewed daily by the office manager. IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 1 27 Online Public Portal The Online Public Portal is a website that allows citizens to access their parking citation information in real -time. Citizens can review the current status of their citation, pay or obtain information on how to contest their citation, review fine amounts including late fees, and obtain additional information. Features at -a- glance • Real -time access to citation status and transaction history • Accepts all major credit cards • Cross - compatible interface that supports all browsers and devices CITATION:::: ::*:PORTAL Lock up Citation by Sign In CITATION: *0 - _:::PORTAL Request Administrative Review IPS GROUP. INC I IPSGROUPINC.COM 1877.630.6638 1 28 ON- STREET PARKING - CREDIT CARD PROCESSING SAVINGS At IPS Group, we are committed to finding innovative ways of creating more value for our customers. As the leader in on- street parking technology, we have been able to negotiate preferred interchange pricing with both Visa' and MasterCard on small ticket regulated debit transactions. IPS has partnered with AMG Payment Solutions (AMG) to bring an innovative and cost saving credit / debit card processing solution exclusively to IPS clients. On a monthly basis, IPS has over 10 million credit / debit card transactions processing through their PCI Level 1 compliant payment gateway. This significant processing volume has enabled IPS to negotiate preferred INTERCHANGE rates with both Visa and MasterCard on "regulated" debit card transactions. We have attached our joint marketing piece related to this new service to provide specific detail. Costs • There are no additional costs associated with this solution, this is cost savings only. • A new merchant account would be set up by AMG for the City at the same pricing over Interchange that the City is paying with their current merchant services provider. • The savings on "regulated" debit transactions will be passed through directly to the City. Implementation • Implementation Timeframe - Maximum 10 to 14 business days • Seamless to City - AMG / IPS handle entire process • Option 1 - City as merchant of record • Set up exactly like your current merchant account • Daily business day deposits to City bank account • City responsible for merchant PCI annual compliance • City responsible for merchant chargebacks • Option 2 - IPS as merchant of record • Merchant account set up in IPS name d /b /a City Parking • Consumer sees City Parking on their credit / debit card statements • IPS receives daily deposits in separate bank account set up for City • IPS remits to City on a weekly or monthly basis • IPS invoice itemized for all daily merchant account deposits • IPS responsible for merchant PCI annual compliance • IPS responsible for merchant chargebacks IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 29 PROCESSING ACREDIT/DESIT CARD THROUGH A PARKING METER 1P5 has meter :eo m9erthange rates mill Visa—a and Masremnro* on regulated debit nerds Regulated debit cards are used by your customers 3570% of the time. In ja S GATEWAY INTERCHANGE (1) MERCHANT PROCESSING TOTAL FEE 1COarav"Ix MACw "l 130 $$0.0840 + $0.0400 $0.1240 60 $0.22 10 + $0.0400 $0.2610 ® SAVINGS WITH IPS= I =T —Im I(I TOTAL PER TRANSACTION COST SAVINGS tg �,g o� ^ ygy .�4/.IJ/ I rs r vnma:i¢a'r nce�r-.c°� R �9 I�IJ BY USING IPS= �•o...L0 IPS GROUP, INC I IPSGROUPINC. COM 1877.630.6638 130 Chapter 3 1 General Specifications IPS GROUP, INC I IPSGROUPINOCOM 1877 630 6638 I 31 GENERAL SPECIFICATIONS General Specifications: Proposers shall provide an integrated solution for off - street surface lots. The City's preference is for the proposer to install an integrated parking technology solution that may include multi - space pay stations or a combination of single -space meters and multi -space pay stations. Parking technology features must include the following: a) Payment must be available through multiple options, including coin, credit card, and mobile payment. IPS complies. IPS meters accept multiple forms of payment including credit and debit cards, smart cards, coins, tokens, pay -by -cell, and smart payments through apps like Apple Pay and Android Pay; the unit may be configured with various options such as card -only, coin, card and pay -by -cell, etc. b) Multiple pay stations installed in surface lots; pay station technology must allow the patron to pay for a parking space transaction at any pay station within the surface lot - as applicable. IPS complies. c) The ability to add time to existing transactions is a requirement. i. The "add time" feature must disallow patrons from purchasing time past the maximum time allowed for the parking space. IPS complies. Minimum and maximum time periods can be configured remotely. d) Meters must have the ability to store a minimum of 8 different rate structures. IPS complies. IPS meters can incorporate dynamic rate structures and can accommodate up to 15 rate structures per day, 7 days a week. e) A large screen display is preferred in order for rate information to be displayed, rather than signs posted on the meter. IPS complies. The M5'M features a 160 x 160 pixel graphical LCD capable of displaying seven lines of text on two rotating screens in any language and in all lighting conditions, allowing the City to display current enforcement hours, time limits, time remaining, and rate information. The MS17M features a 160 x 160 pixel graphical LCD capable of displaying five lines of text on two rotating screens in any language and in all lighting conditions. f) Pre - payment option (payments made in advance of operating hours). IPS complies. g) An option for patrons to be informed of the expiration of their paid parking session. IPS complies. Most pay -by -cell applications, including the IPS app, PARK SMARTER'M, send text reminders of parking expiry. h) All technology must be simple to understand and easy to use. IPS complies. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 i) All technology must be reliable, easy to maintain and secure. IPS complies. IPS technology is reliable, easy to maintain and secure. j) All technology shall be able to electronically display the following to the patron with minimal effort: i. rates ii. days and hours of operation iii. user instructions IPS complies. All rates /instructions /changes /updates can be managed via the DMS, providing remote management capability. k) Proposers must offer strong customer support 7 days a week including holidays. IPS complies. IPS clearly understands the importance of ongoing project support and we encourage the City to speak with our references in this regard. We also understand that ongoing support is a critical element of any successful project and the basis of a long -term partnership. IPS is uniquely positioned to provide support services that will translate into the most responsive and comprehensive service offering available to the City. Help Desk & Ongoing Support (in- warranty and post- warranty): IPS provides telephone- based help desk services during standard business hours from 8 a.m. to 5 p.m. CST. IPS offers a toll -free telephone option (877.630.6638). Additionally, IPS provides after -hours service in case of emergency 24/7/365. Additionally, IPS will provide contact information for all IPS senior staff. Online Help & Manuals (in- warranty and post- warranty): IPS provides online help tools, such as product manuals, frequently asked questions, and a portal to submit and track help tickets. IPS offers the online ability to monitor and track RMA status and view help and training videos. These tools can be accessed 24/7. Onsite Support (in- warranty): IPS will support the City with onsite project management and technical support during the implementation phase of the contract. Onsite support can be extended after warranty at the request of the City and can be completed for a fee. Spare Parts and Warranty Repair Services (in- warranty): Our US -based facility ensures that spare parts are immediately available to the City at any time. The warranty repair process is managed through the DMS. If within the warranty, a client can send in meter /parts and have them repaired free of charge. After warranty, this is completed for a fee, unless an extended warranty is purchased. In the event that a spare part is defective, it may be sent in for a replacement. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 133 Manufacturing Support (in- warranty and post- warranty): As both the designer and manufacturer, IPS is prepared to designate needed technical resources including a team of hardware /software engineers, database administrators, and web /data- integration engineers are available to support the City. Data Security Management (in- warranty and post - warranty): Data security management and backup systems support of the Data Management System in case of a critical failure is ongoing. p Changing rates using the Meter Management System (MMS) shall be completely web - based (no software to install), easy to use with customizable tariff naming and the ability to download rates onto customizable, user - defined groups of meters. IPS complies. The IPS Data Management System (DMS) is a real -time, web -based application that allows parking professionals to remotely monitor their parking network from anywhere, at any time. A comprehensive set of financial, technical, and administrative reporting features paired with remote meter configuration make this system both intuitive and powerful. The DMS allows managers to seamlessly integrate parking meters with vehicle detection sensors, pay -by -cell capability, and other smart applications. (All reports can be exported into various formats, including XLS, CSV, and PDF). Any common web browser is the only tool required to access the DMS and to make changes /configurations to the City's meters. The DMS is available 24/7 over the web to authorized users. • Hardware requirements: IPS provides a hosted DMS; there is no local hardware required other than internet access. • Network requirements: IPS recommends a high -speed internet connection to the DMS service, such as cable or DSL access. • Operating system software requirements: IPS DMS only requires an internet browser to access the system. Windows and Apple iOS are typical. • Browser requirements: Any current version of internet browser will be sufficient to access the IPS DMS. MS Explorer, Mozilla Firefox, Google Chrome, iOS supported browsers are all compatible, including mobile phone browsers. Features include: • Real -time updates and live alerts • Customizable routes to maximize efficiency • Seamless integration with all IPS meters and sensors • Flexibility to use as much, or as little data as you choose • Ability to monitor meter health remotely • Analytics view options to turn data into usable charts • User profiles to control access • Compatibility with Android OS and Apple iOS m) All technology, equipment and systems shall be ADA- compliant. IPS complies. Demonstration of ADA compliance can be found in the Appendix. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 134 n) All materials and components shall be new and unused. IPS complies. o) All technology shall have a modular design. Components shall be able to be quickly changed in the field. IPS complies. All MS1 key components are modular, including the CPU and can be easily unplugged and removed with a Phillips screwdriver. The M5'" components are modular and easily replaceable with only a Phillips screwdriver. p) All electronic components, connections, and wiring shall be fully weatherproofed. All PCBs and connectors are conformal coated to protect against moisture. q) The meters shall be weather, rust, and graffiti resistant and shall be made of stainless steel or an equivalent material to withstand seaside weather conditions. IPS complies. All IPS meters and pay stations are environmentally - sealed, water resistant, and protected from humidity, moisture, dust, and other elements, which may disturb operation. The IPS meter has been independently certified to operate in all climate types including temperatures ranging from -40 degrees F to 185 degrees F. IPS meters are currently deployed in a variety of extreme climates such as Minneapolis, MN and Phoenix, AZ. The M5'" mechanism is protected by a zinc alloy meter dome and UV- resistant, anti - fog Lexan`" cover. The MSl'" cabinet is of uni -body construction including high -grade corrosion - resistant stainless steel treated and covered with weather and graffiti- resistant powder coating. r) It is preferred that the meter has additional lighting or illumination for dark hour usage. Proposer shall describe how the lighting and /or display operates during dark hours. IPS complies. The IPS meter screen is visible in all lighting conditions ranging from direct sunlight to pitch darkness. The backlight function is enabled by pushing any button or inserting payment. Backlight idle time can be configured through the DMS. Polarized monochromatic displays provide the best visibility, as opposed to color displays, which can be difficult to read in sunlight. Blue LED lighting above the display provides increased visibility for drivers, technicians, and collections staff. The LED lighting is illuminated when sensors detect the presence of a customer, or when a transaction is initiated. s) All technology shall wirelessly communicate usage, payment status, and maintenance alert data in real -time. IPS complies. Because the IPS meter utilizes the cellular network for all credit card processing and data transmissions (such as rate configurations, sensor info, fault notifications, etc.), all transactions are online in real time. IPS GROUP. INC I IPSGROUPINC.COM 1877.630.6638 135 t) All technology shall be managed by a web -based meter maintenance system (MMS) that can: I. Remotely update meter pricing, regulations, and configuration ii. Provide reports on meters iii. Automatically create maintenance work order tickets for meter - generated alarms or patron reports of meter malfunctions. Maintenance tickets shall be able to be updated via email, smartphone and tablet. iv. Record meter maintenance completed by repair staff. V. Easily indicate meter status and send alarms to designated personnel if a meter is not functioning. IPS complies to I. - v. above. Please see page 17 for more information on the DMS. u) All technology shall be warranted to operate as proposed within a temperature range of 0 degrees Fahrenheit to +140 degrees Fahrenheit and under environmental conditions found in the City of Seal Beach, including but not limited to grime, rain, fog, salt air, sun (including direct sunlight), and vibrations. IPS complies. All IPS meters and pay stations are environmentally - sealed, water resistant, and protected from humidity, moisture, dust, and other elements which may disturb operation. All PCBs and connectors are conformal coated to protect against moisture. The IPS meter has been independently certified to operate in all climate types including temperatures ranging from -40 degrees F to 185 degrees F. IPS meters are currently deployed in a variety of extreme climates such as Minneapolis, MN and Phoenix, AZ. v) Technology shall be capable of integration with License Plate Recognition (LPR) technology and enforcement technology. Proposer shall include any fees associated with such integrations. The IPS system can seamlessly integrate with enforcement applications to aid in citation processing. As an example, IPS partnered with Xerox which handles the citation processing for the 34,000 IPS meters in the City of Los Angeles. The IPS DMS is integrated with the Xerox backend system which provides handhelds for enforcement officers. IPS can integrate with any enforcement vendors that the City requires. Additionally, IPS offers its own Parking Enforcement Management Solution. More information can be found on this solution on page 21. Wireless two -way communications a) The technology will be equipped with a modem, antenna, and the required software to support wireless communications. IPS complies. b) The wireless communications shall be supplied as a "communications service" during the life of the contract, not as a specific type of modem or wireless carrier supply. IPS complies. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 136 c) Describe the modem type: CDMA, GSM, and /or Wi -Fi. The IPS meter communications board is a modular, replaceable PCBA that hosts all of the electronics required to establish wireless communications. This board can be configured for CDMA, GSM, or 4G LTE. We recommend 4G LTE and do not offer a Wi -Fi option. d) Identify the likely cellular carrier(s) to be used for Seal Beach service and the process of determining reliability of signal coverage. IPS works with multiple carriers and will perform an on -site signal strength test to find the best option. IPS provides the wireless services as a bundled solution with our back office. We believe that Verizon 4G LTE will be the preferred choice. e) The Proposer shall describe the established process to troubleshoot and resolve communication interruptions and failures. Any wireless signal issue is escalated through established direct relationships with the wireless carriers. IPS has dedicated support staff at the carriers and can get the local carrier engineer to visit the site if necessary. Having access to multiple carriers is a way IPS ensures connectivity for its clients. f) System transactions shall be communicated to the back -office system in real time to support enforcement queries for both mobile payment and pay & display and /or pay - by- plate. The system shall support enforcement queries for vehicle and space payment status. IPS complies. g) If credit card payments can be accepted during weak wireless signal occurrences, describe the process. Portions of this response are considered CONFIDENTIAL: During any downtime, the City has the ability to configure IPS meters to either decline the transaction or accept the transaction and retry authorization at the next available connection. If configured to accept during downtime, the meter will wait for a period of time to establish a connection for authorization. If it cannot, it will accept the transaction and allow time to be purchased on the meter. The meter will also make multiple attempts to reconnect and authorize the card. As a further preventative measure, IPS utilizes blacklists (hotlists) based on previously declined cards or cards manually added to the blacklist. This list is built over time and automatically downloaded to all meters in the City. Attempted use with a card on the blacklist will immediately result in a declined transaction. In this case, the meter will not attempt communication in order to save battery life. Display a) Graphic display shall be easy to read under various daytime and nighttime lighting conditions, including fog and direct sunlight and at various angles. Proposer shall describe its options for altering the display to make viewing in direct sunlight easier. IPS complies. The IPS single -space meter has a programmable, backlit, auto - brightness monochromatic 160 x 160 pixel graphical LCD display. The LCD is capable of IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 137 displaying seven lines of text on two rotating screens in any language and in all lighting conditions, allowing the City to display current enforcement hours, time limits, time remaining, and rate information. The screen is visible in all lighting conditions ranging from direct sunlight to pitch darkness. The backlight function is enabled by pushing any button or inserting payment. Backlight idle time can be configured through the DMS. Polarized monochromatic displays provide the best visibility, as opposed to color displays, which can be difficult to read in sunlight. The IPS single - space display can be programmed to display rate information, maximum time allowed, and current time on the meter. Alternating screens allow for a variety of messages and can be updated remotely via the DMS. Furthermore, the City can send graphics in bitmap format to be displayed on the meter. The MSP" features a 160 x 160 pixel graphical LCD capable of displaying five lines of text on two rotating screens in any language and in all lighting conditions. IPS meters feature a UV stabilized Lexan cover, which has an opening to allow for sunlight to reach the solar panel and to allow for clear viewing of the display screen. Because the meter display is programmable, it can support any bitmap image, such as advertisements or announcements, allowing the City to easily display different fonts and styles of characters on the same screen. b) The meter shall have a backlit graphic display panel that is large enough to legibly display all necessary operating status messages to patrons and repair personnel. The display must be energy efficient and operate in a solar- charging configuration and not cause excessive battery drain. IPS complies. Q The display shall be scratch and impact resistant. IPS complies. The screen is protected by scratch - resistant armored glass. d) Current rates and hours must be able to be displayed on the meter graphic display and be remotely programmed. IPS complies. The City can wirelessly configure the rates depending on the day, time, special event, etc. via the DMS. This user - friendly format makes rate configuration easy and clear. All rate changes and configurations are managed by the City and do not carry any additional costs. In additions, should the City require assistance or additional training, IPS will be available to assist at any time. e) Describe the ability to program and display different rate schedules by time of day and day of the week, including dynamic and progressive rate structures for peak occupancy periods. City shall have the ability to program rates independent of vendor support with no additional costs associated with these changes. IPS complies. The City can wirelessly configure the rates depending on the minute, hour, day, month, special event, and more. IPS meters include variable, progressive, holiday rates, and other specific rates desired by the City. Minimum and maximum time periods can also be configured remotely. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 138 F) Graphic display shall support dynamic messaging functionality to reflect changes in pricing, regulations, display messages, format, or configurations made in the MMS and communicated wirelessly to the meter at least once per day. The City shall have the ability to change or adjust the graphic display independent of vendor support and there shall be no additional costs for these types of adjustments. IPS complies. g) All meters shall have an ability to display special messaging. Proposer shall describe the process and features that enable special messaging, i.e., holiday and special event messages, which can be downloaded remotely. IPS complies. The IPS meters support graphics and customized text. The City can configure pre - payment periods, holiday and special event rates and messages, define tow -away periods, and more, through the DMS. h) Meter display shall clearly communicate the following electronically, alphanumerically, and graphically: i. Rates ii. Days and hours of meter operation iii. Regulations iv. Instructions to the user: 1. Read Error, Please Reinsert Card - if card is removed from the mechanism before it could read the information on the card; 2. Coin Only - at the sole discretion of City, if the card slot is inoperable; 3. Card Only - at the sole discretion of City, if the coin slot and /or bill acceptor is inoperable; 4. Out of Order - at the sole discretion of City, if the coin and card slot are inoperable, with customizable instructions such as pay at another meter. V. Special messaging IPS complies with i. - v. above. i) Proposer shall describe any static information displayed and the format used. We supply basic informational decals, including for Visa and MasterCard on both single -space and multi- space. The MS1'" also has a static decal that can display any information the City requires. Please see sample, below. The display itself is completely programmable to include any messaging the City wants. IPS has in -house graphic design resources and can provide any additional assistance the City may need. W Paid Parking: Mon_ day- Sunday 24/7 Rate.- $8.00/hr v,Sa n Y��� `°�` IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 139 Keypad a) Keypads must be vandal resistant, weatherproof, and corrosion resistant. IPS complies. All IPS meters are environmentally - sealed, water resistant, and protected from humidity, moisture, dust, and other elements which may disturb operation. b) Proposer shall describe any visual, audible or tactile indication that a button has been pressed, as feedback to the patron. When an IPS meter button is pressed, an audible beep will sound. The screen will display the next step of the transaction. Payments a) Proposer shall describe coin, card and alternative payment operations, including the number of different coins /currency accepted and the type of card based payments, including magnetic stripe, contactless cards and chip -based cards (as applicable). The hybrid card reader allows for the magnetic stripe cards to be good for over 200,000 card swipes. The meter can accept magnetic- stripe credit /debit cards and contact chip "smart' cards. Users insert and remove a card to start the payment process. Users then have the ability to toggle up (add time) or down (less time) to select the amount of time to be purchased, up to the maximum and down to the minimum metered time. Users can then select "OK" to purchase, or can press "CANCEL" to stop the transaction. Maximum and minimum metered time can be configured remotely via the DMS. IPS meters can be programmed to accept both coins and custom tokens. The coin entry slot can easily be changed to accommodate various coin sizes (such as $1 coins) or be sized to prevent certain coins from being used. All modifications are programmed remotely through the DMS. The meter can be programmed to count invalid coins so that the City may monitor the areas where this kind of activity is taking place. However, no time is given fraudulent coins. b) All meters must support secure real -time authorization of credit cards and optional contactless cards. IPS complies. Because the IPS meter utilizes the cellular network for all credit card processing and data transmissions (such as rate configurations, sensor info, fault notifications, etc.), all transactions are online in real time. c) The meter shall accept coins through a jam- resistant coin interface and jam- resistant card payments through a card interface. The coin chute is made of clear plastic to easily locate foreign objects. A screwdriver is the only tool required to clear a coin jam. The IPS meter is fully electronic with solid state components and straight down, free -fall coin chute. IPS GROUP, INC I IPSGROUPINC.COM 877.630.6638 140 d) The coin discrimination system should contain an automatic shutter, which opens during operational hours for coin insertion of approved coins, but not for non - metallic objects. IPS can provide a coin shutter on the MSITm; however, the M5m does not have an automatic coin shutter. e) If the coin slot is inoperable, meters must have the option to still accept card payments and third -party payments (e.g., mobile payments), if applicable. If the coin slot is inoperable, IPS meters will display a screen directing the motorist to ON- STREET PARKING - CREDIT CARD PROCESSING SAVINGS At IPS Group, we are committed to finding innovative ways of creating more value for our customers. As the leader in on- street parking technology, we have been able to negotiate preferred interchange pricing with both Visa• and MasterCard* on small ticket regulated debit transactions. IPS has partnered with AMG Payment Solutions (AMG) to bring an innovative and cost saving credit / debit card processing solution exclusively to IPS clients. On a monthly basis, IPS has over 10 million credit / debit card transactions processing through their PCI Level 1 compliant payment gateway. This significant processing volume has enabled IPS to negotiate preferred INTERCHANGE rates with both Visa and MasterCard on "regulated" debit card transactions. We have attached our joint marketing piece related to this new service to provide specific detail. Costs There are no additional costs associated with this solution, this is cost savings only. A new merchant account would be set up by AMG for the City at the same pricing over Interchange that the City is paying with their current merchant services provider. The savings on "regulated" debit transactions will be passed through directly to the City. Implementation • Implementation Timeframe -Maximum 10 to 14 business days • Seamless to City - AMG / IPS handle entire process • Option 1 - City as merchant of record o Set up exactly like your current merchant account o Daily business day deposits to City bank account o City responsible for merchant PCI annual compliance o City responsible for merchant chargebacks • Option 2 - IPS as merchant of record • Merchant account set up in IPS name d /b /a City Parking • Consumer sees City Parking on their credit / debit card statements • IPS receives daily deposits in separate bank account set up for City • IPS remits to City on a weekly or monthly basis • IPS invoice itemized for all daily merchant account deposits • IPS responsible for merchant PCI annual compliance • IPS responsible for merchant chargebacks IPS GROUP, INC I IPSGROUPINC.COM 1877 630 6638 129 and collection vault. The cash box is housed in a secure vault which features a six - point locking system and high- security lock. Maintenance staff are not able to access the collection vault. Likewise Collections staff are not able to access the maintenance cabinet. i) Meter monies (coins) must be easy to collect, simple to reconcile and include audit capabilities. IPS complies. Meters record and store all financial data and communicate data to the DMS. The City can program meters to sort and store revenue by denomination of coin and /or type of credit /smart card. All reports and audits can be managed remotely via the DMS. Meters are also able to print audit information at the time of collection. Audit information is wirelessly sent to the DMS. Any standard internet browser is the only tool required to access the DMS. Meters have storage capability to retain all transaction data for thirty days or more, depending on their configuration. j) Maintenance personnel must be able to easily clear bill jams without the use of special tools and without accessing the vault. IPS complies. In the event of a bill jam, maintenance staff can clear the jam within five seconds. All maintenance on the MSITM can be completed without the use of special tools. k) Describe how the 'Pay at Any Pay station' feature would operate utilizing the proposed parking technology solution. Pay at any station is accomplished by entering any unique space # (in the case of pay - by- space) or license plate number (in the case of pay -by -plate configuration). IPS provides this feature for clients today. 1. The user enters license plate number in the pay station 2. Pay station pulls payment sessions applicable to that plate from the DMS 3. Apply purchased time to pay station from DMS 4. User would then add time to the plate in addition to anytime the meter has applied based on the DMS query 1) The proposer shall include an option for a mobile payment solution and identify any costs, including transaction fees, associated with communicating to the meter and parking enforcement staff to indicate that a payment was made via the mobile payment process. IPS offers its own mobile payment application, PARK SMARTERT", which works with IPS Smart Meters to bring greater efficiency and choices to the on- street parking customer experience and parking operations. PARK SMARTER'" integrates with the IPS Data Management System (DMS) so that cities can manage parking policy with live alerts, reporting and data analytics across both meters and the mobile app. The app sends expiration notifications and allows the ability to add time to prevent parking ticket fines. Users can add multiple vehicles and credit cards under one account so business and personal parking is conveniently managed in one place. IPS GROUP, INC I PSGROUPINC.COM 1877.630.6638 142 PARK SMARTER" provides our clients with a unique opportunity to offer citizens an application that is deeply integrated into the meter system that is on the street. This provides the best oppporunity to have a successful program, customer engagement, and more use of the application. • Real -time notifications alert users in advance of parking expiration • Optimized with BILE connectivity to put time directly on the meter • Parking Finder provides direction to open parking spaces • Ability to pay and extend parking session remotely (if allowed by parking policy) • Integrates with Visa Checkout and Masterpass, as well as Visa Commerce Network • No convenience fees For more information about PARK SMARTER, please see page 18. m) All meters shall be able to be programmed to accept pre - payments prior to start of regulated parking and extended payment within applicable City policy requirements. IPS complies. n) Proposer shall describe in detail the step -by -step process of vendor's credit card acceptance procedure from the time a patron inserts his /her card to the time the money is deposited in the City account. Include the name of your gateway processor (if using a third party) and the name of the gateway software (if your firm uses in- house software). Proposer shall list all subcontractors involved in each step (e.g., cellular providers or gateway companies) and describe the subcontractors' PCI compliance. Proposer shall describe any per transaction charges from the vendor and /or the gateway company, or software charges; if none, then state as much. 1. Credit /Debit Card is inserted. 2. Modem powers up and attempts connection while user selects time to purchase and presses OK. 3. Once connected, (typically less than 10 seconds) the transmission is sent and credit /debit card is validated and approval or decline is sent back to the meter. 4. Once result arrives at the meter, the pole transaction detail is transmitted to the DMS (typically within 10 seconds). Under these settings, after the user has pressed OK the transaction appears in the DMS in approximately 20 seconds. Furthermore, the MSP" user interface is extremely intuitive. The MSY" features Intellitouch'" technology from IPS that provides additional flexibility to users when completing a transaction. Users may begin the payment sequence in any order by pressing any key. The MS11" will then intuitively guide them through the transaction. This key innovation greatly improves the user experience associated with typical kiosk use, reducing confusion and frustration and providing greater customer service. Please see the graphic on the next page that demonstrates the credit card transaction flow. IPS GROUP. INC I IPSGROUPINC.COM 1877,630.6638 ?I � ® li Ips fb4r Cell Tower B World Widc IIOS Group. Inc. k Sw'Klunq smlN. Web DMa C Mer ((0)) "�fl ven a Smart COIIMon C,odd Card Nelworks system Crocersors. Marcnant flanks a Trnrd Pady V� DMa Stream e m User lMMx ?I � ® li Ips fb4r Cell Tower B World Widc IIOS Group. Inc. k Sw'Klunq smlN. Web DMa C Mer ((0)) "�fl ven a Smart COIIMon Sensors system IPS Group is PCI -DSS Level 1 certified and PA -DSS compliant. Certifications can be reviewed in the Appendix. The parking meter networks are fully owned and operated by IPS Group. The DMS provides customers with the ability to access transaction records and modify parking meter settings while simultaneously restricting all other parties from accessing sensitive data. The DIMS does not store or provide access to PAN data. IPS provides all hosting services using IPS owned equipment at a world class third - party location in San Diego, CA. The third -party location is Standards for Attestation Engagements (SSAE) No. 16 certified, which is an internationally recognized in -depth auditing standard that reviews control objectives and control activities for service providers, and is an enhancement to the former SAS 70 standard. The secure facility has multiple security access check points and connectivity redundancies. It is environmentally controlled for temperature and humidity, is earthquake -proof rated, and contains on -site power generation capabilities. The City will access all required information via the internet and will not be required to installed, update or maintain any hardware or software other than an internet browser. Ongoing costs such as transaction and software license fees are included in Chapter 4 1 Pricing. IPS GROUP, INC I IPSGROUPINCCOM 1877.630.6638 144 o) The meter, the associated communications system, the backend server and gateway services shall all be compliant with Payment Card Industry Data Security Standard (PCI Level 1 certified by a Qualified Security Assessor (GSA)). IPS complies. IPS Group is PCI -DSS Level 1 certified and PA -DSS compliant. Certifications can be reviewed in the Appendix. p) Meter shall be PA -DSS certified by a Qualified Security Assessor (GSA). IPS complies. IPS Group is PCI -DSS Level 1 certified and PA -DSS compliant. Certifications can be reviewed in the Appendix. q) The technology must be EMV compliant. Proposer shall describe their current and future EMV capabilities including any required upgrades, options and /or associated costs. IPS manufacturers its own EMV card readers and are already level 1 and 2 certified. Since the transfer of liability in October 2015, we have not seen any significant rise in charge back claims, nor any significant interest from our existing client base to convert to EMV card readers. The liability shift actually only applies to a small subset of fraudulent transactions, known as "card - present' counterfeit EMV fraud. This means that if a fraudster pays with a counterfeit EMV card, and the merchant processes the payment as a magstripe transaction, the merchant of record could be held liable. Essentially, this boils down to a risk assessment for our current and future clients weighing the additional cost of EMV readers against the very low probability of low transaction credit fraud. To date, the data is suggesting that the investment in EMV readers is not worth it. With that said, for clients that want financial protection without the EMV reader capital investment, IPS does offer an insurance service to shield clients against the financial liability they may experience for counterfeit EMV fraud for as cost less than 1% of the annual credit card transactions. IPS highly recommends our alternate Card Present Counterfeit Fraud Reimbursement Service. This less expensive option provides comprehensive coverage against the risks of card present counterfeit fraud. r) Proposer shall describe any alternative payment options, the associated costs or any additional fees. Proposal shall describe current and future capabilities including any required upgrades or options for the implementation of the alternative payment options. IPS can provide a mobile payment option through its PARK SMARTER'" application. IPS meters can be upgraded for contactless payments such as Apple Pay or Android Pay. Costs to upgrade to contactless payment are included in the cost proposal. s) The MMS system shall allow the City to dynamically and remotely adjust parking prices on the meters in real -time. IPS complies. Please see page 17 for more information on the DMS. Clock a) The meter must have a 365 -day calendar real -time clock that completes a daily time - sync with the server at least once every 24 hours and that will either retain the time IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 145 settings during battery replacements or servicing, or will accurately reset the time settings without losing prior programming; reset shall occur within 3 seconds of battery replacement or servicing. If back -up power built into the meter is used for this function, this back -up power must allow at least 15 minutes for a given battery change without losing the clock settings. IPS complies. The IPS meter features a 365 -day, real -time clock. All settings will be retained in the event of battery replacement or servicing. The timer on the meter is synced to server time, which in turn is synced to a stratum 1 time server (atomic clock) to maximize accuracy of time throughout the entire network. The displayed internal clock time can be set in the DMS and will be consistent across the City's meter system. If the meter clock does not correspond with DMS, the system will automatically reset. b) The clock shall be programmable at least one year in advance for automatic daylight savings time changes. Because IPS meters are synced to server time, they automatically update during Daylight Savings Time. c) The time -of -day clock shall be accurate to within plus or minus two seconds per day (where a day is defined as any given 24 -hour period). i. There shall be no upper limit or maximum deviation that would prevent the clock from syncing with the MMS. ii. The clock shall track the day of week, Monday through Sunday. iii. Time of day and day of week shall be displayed to maintenance staff, on the front display screen, when the reset feature is activated. IPS complies to I. - iii. above. The IPS meter features a 365 -day, real -time clock. The timer on the meter is synced to server time, which in turn is synced to a stratum 1 time server (atomic clock) to maximize accuracy of time throughout the entire network. The displayed internal clock time can be set in the DMS and will be consistent across the City's meter system. If the meter clock does not correspond with DMS, the system will automatically reset. Power a) Batteries shall be located in an easily accessible storage area inside the unit that can be changed out in less than 30 seconds once the meter is opened. IPS complies. The battery can be removed and replaced in less than 30 seconds once the meter is opened. b) For environmental reasons, Nickel- Cadmium batteries shall not be used to power the meters. IPS complies. IPS has designed a lithium battery pack built specifically for this parking application and design to meet your longevity needs. Q The parking meter will be powered by battery and /or rechargeable solar - powered battery pack. IPS complies. IPS meters are powered by a patented combination solar power and battery system. The solar panel on the back side of the meter allows for constant recharging of the battery with ambient light. This earth - friendly energy source provides up to five years of battery life, depending on operating conditions and IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 146 environmental factors. A nominal amount of ambient sunlight keeps the battery packs charged. Primary cell technology keeps the unit operating, even with minimal sunlight and acts as the back -up battery. d) When battery voltage falls below a minimum threshold, the parking meter will generate an alert prior to the meter going out of service. IPS complies. In the case of critically -low power, the DMS will issue an alert, notifying maintenance personnel via text, email, or both. e) Battery connections will be designed to resist corrosion and sustain a minimum of five years of service. IPS complies. f) Current battery voltage for both rechargeable (solar) and non - rechargeable batteries will be available on the display and through the MMS. Each meter communicates in real time wirelessly with the DMS. City staff can check meter voltage at any time by logging into the online system. Additionally, meters can be programmed to send voltage alerts if battery charge falls below a critical level. g) All locally- stored meter data will be retained during battery replacement and battery failures of seven days or less. IPS complies. The backup battery system ensures that all data is maintained during battery removal or exchange. The IPS meter is designed to transmit data automatically to the DMS to ensure power- efficiency and maximum efficiency. h) Please describe any unique power management capabilities. IPS meters are powered by a patented combination solar power and battery system, and has been proven the most power- efficient, smart, pay station on the market today. The battery pack consists of two parts —a rechargeable and a non - rechargeable part. The rechargeable battery serves as a temporary buffer to store surplus solar energy. The non - rechargeable pack covers the meter's energy requirements when the solar charging system is not able to satisfy part or all of the meter's energy requirements. The solar energy collection system maximizes the collection surface area for the given unit footprint, reduces solar angle dependency, is less susceptible to the accumulation of dust and other debris, and houses high efficiency solar cells. The power budget is such that more energy is collected than required and the surplus energy is stored in a power reservoir with adequate capacity to supply the system for extensive periods in times of low or no available solar energy. Energy demand is conserved by switching subsystems on only for the periods required. Power levels are continuously monitored and reported to the backend system. IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 i) Battery shall have a life of at least 5 years. Proposer shall describe how any and all options will impact battery life. The MSI'" battery is a fully - rechargeable battery that can recharge as needed to last the required 5 -year period. The M5 T" meter battery can last 2 -3 years based on normal operating conditions. An increase in communication frequency will decrease battery life. Security / Maintenance a) Coins passing through the meter shall be deposited directly into secured containers in a separate vault area. IPS complies. For the MS": Collections are performed via a portable secure coin canister system, which is separate from the maintenance compartment and secured by a separate key system. The canister features a handle for easy and quick removal. It also includes a self - locking mechanism that engages automatically when the collection process begins. IPS single -space coin canisters have a $60 coin capacity (based on quarters). For the MS1 ": All coins deposited into the MSVm are securely locked in a steel coin canister separate from the maintenance compartment. The coin canister has an easy - to -grab handle and is easily removable. The unit is self - sustainable with a lock and separate key exclusively for the unit. Upon removal of the coin box, the box's self - locking mechanism will engage and no access to coins will be given without the assigned key. The MS1 has two coin canister options: the larger, 3.5 liter vault has a coin capacity of 2,100 -2,500 coins. The smaller, 1.0 liter vault has a coin capacity of 600 -700 coins. The thickness of the coin vault is 5.25 mm and offers superior protection against vandalism and theft. b) The coin vault areas shall not be accessible from the maintenance compartment. IPS complies. Please refer to response to question a. in this section. c) Meters shall be resistant to vandalism and other attacks to remove or disable coin /cash from the coinboxes. IPS complies. The M5TM meter mechanism is highly vandal- resistant and features recessed hinges. In addition, maintenance personnel must have a key in order to again access to and remove the coin canister. The MS1` cabinet is protected by a six -point secure locking system. The collection vault has a dual locking system with a T -bar. Electronic locks are available upon request. IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 1 48 d) Meters shall have high security locks for all cabinet doors. Include a description of the locks provided. Electronic locks are preferred with online programmable access parameters including restrictions for maintenance, collections, days of week and hours of day. Describe the manual override process in case of power failure or electronic lock malfunction. IPS standard locks are mechanical - an industry standard for decades. IPS can offer Medeco e- locks. The MS7'" can optionally integrate Medeco electronic vault locks. The Medeco Nexgen System offers standalone locks —locks that are not connected to the machine, other than mechanically to the locking system. Standalone locks are advantageous because they do not require the machine be turned on while unlocking. Rather, power to operate the lock comes directly from the key, which is not connected to or dependent on the equipment. Other electronic locking solutions on the market depend on the power at the machine to operate. Pricing per lock is contained in the cost proposal section of this response. Warranty / Vendor Support a) Proposer shall describe their system warranty and extended warranty options on all hardware and software effective from the date of installation. IPS will provide a limited warranty for any new meter or sensor product manufactured and supplied by IPS for 12 months. The warranty protects against defects in materials and workmanship from the point of installation or 15 months from the date of delivery, whichever is sooner, and 90 days from the date of delivery received in the case of spare or repaired products. IPS does not cover defects caused by improper care or use, lack of preventative maintenance, and does not warranty any defects due to vandalism or other factors contained as a part of the Force Majeure clause below. Additional Warranty Provisions: • IPS must have the opportunity to assist in the initial deployment and system installation. • Repair or replacement under warranty of any defective product (including any meter or subcomponent) does not extend the warranty period for that product or subcomponent. • IPS will either repair or replace products or subcomponents, at our discretion, that are found to be defective within the defined warranty period. • Returns for credit will only apply once IPS has received defective product (including any meter or subcomponent) and confirmed that defects were within the warranty period and are covered under the terms and conditions of the warranty provided. • THE WARRANTIES CONTAINED IN THE CONTRACT DOCUMENTS ARE CONTRACTOR'S SOLE AND EXCLUSIVE WARRANTIES. THE FULL EXTENT OF THE CONTRACTOR'S LIABILITY FOR A WARRANTY CLAIM IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE EQUIPMENT. CONTRACTOR AFFIRMATIVELY EXCLUDES ANY AND ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN), WITH RESPECT TO THE SERVICES PROVIDED INCLUDING ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS OF TITLE, IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 149 MERCHANTABILITY, OR FITNESS OR SUITABILITY FOR ANY PURPOSE (WHETHER OR NOT THE CONTRACTOR KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE) WHETHER ARISING BY LAW OR BY REASON OF CUSTOM OF THE TRADE. Exclusions: • Warranty voided with use of imitation or non - genuine IPS replacement parts, un- authorized alterations, abuse, vandalism, improper handling or general misuse to the equipment (hardware or software), including attempted repairs that result in damage. • Force Majeure: IPS shall not be liable for any warranty provisions where such product failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity [or cellular telecommunication failures caused by any of the events or causes described above). Preventative Maintenance (Meters): • Preventative maintenance will be similar to current single -space parking meters. However, the primary elements will be a working battery, card reader and coin validator. • Meters surfaces should be kept clean with mild soap and water. • The card reader heads should be cleaned with a cleaning card every 1 -2 months to ensure optimum performance. Cleaning cards may be purchased from IPS. • At 9 -12 month increments, the coin validator shall be visually inspected for any damage or debris. Compressed air may be used to keep the card reader and coin acceptor clear of debris, every 9 -12 months. • Additional preventative maintenance shall be administered by City staff at such time as it is apparent to be necessary, even if it should occur on a more frequent basis than described herein. • City, at its own cost and expense, shall keep the equipment in good repair, condition and working order after warranty expiration. b) Proposer shall describe technical support services, including 24/7 -day customer support help desk availability (including holidays), on -line help features, transaction assistance, on -site support and technical support, during and beyond the installation and warranty periods. Proposer shall describe who is responsible for supporting the meter including any and all subcontractors. IPS clearly understands the importance of ongoing project support and we encourage the City to speak with our references in this regard. We also understand that ongoing support is a critical element of any successful project and the basis of a long -term partnership. IPS is uniquely positioned to provide support services that will translate into the most responsive and comprehensive service offering available to the City. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 150 Help Desk & Ongoing Support (in- warranty and post- warranty): IPS provides telephone - based help desk services during standard business hours from 8 a.m. to 5 p.m. PST. IPS offers a toll -free telephone option (877.630.6638). Additionally, IPS provides after -hours service in case of emergency 24/7/365. Additionally, IPS will provide contact information for all IPS senior staff. Online Help & Manuals (in- warranty and post - warranty): IPS provides online help tools, such as product manuals, frequently asked questions, and a portal to submit and track help tickets. IPS offers the online ability to monitor and track RMA status and view help and training videos. These tools can be accessed 24/7. Onsite Support (in- warranty): IPS will support the City with onsite project management and technical support during the implementation phase of the contract. Onsite support can be extended after warranty at the request of the City and can be completed for a fee. Spare Parts and Warranty Repair Services (in- warranty): Our US -based facility ensures that spare parts are immediately available to the City at any time. The warranty repair process is managed through the DMS. If within the warranty, a client can send in meter /parts and have them repaired free of charge. After warranty, this is completed for a fee, unless an extended warranty is purchased. In the event that a spare part is defective, it may be sent in for a replacement. Manufacturing Support (in- warranty and post - warranty): As both the designer and manufacturer, IPS is prepared to designate needed technical resources including a team of hardware /software engineers, database administrators, and web /data- integration engineers are available to support the City. Data Security Management (in- warranty and post- warranty): Data security management and backup systems support of the Data Management System in case of a critical failure is ongoing. c) The customer support help desk shall have the ability to collect and /or provide detailed information to the City via the hotline and /or via log in to the back - office software, including: Verification of patron's expiration time ii. Verify, log and dispatch reports of meter malfunctions in real time with online tracking IPS complies to i. and ii. above. IPS GROUP, INC I IPSGROUPINCCOM 18776306638 1 51 d) Proposer shall provide the City with toll free telephone numbers enabling them to reach Proposer's staff during normal business hours. IPS provides telephone -based help desk services during standard business hours from 8 a.m. to 5 p.m. PST. IPS offers a toll -free telephone option (877.630.6638). Additionally, IPS provides after -hours service in case of emergency 24/7/365. Additionally, IPS will provide contact information for all IPS senior staff. e) The system must be capable of providing remote off -site diagnosis and support via wireless access. The system must be capable of remote software upgrades via wireless access. IPS complies. Remote management capabilities are available via the web -based Data Management System. Training a) Proposer shall provide a proposed training outline with their response. IPS complies. IPS will provide as much training (both on -site and web- based) as required by the City, including additional and customized sessions before, during, and after meter deployment. Additionally. IPS can provide multiple trainers if necessary. Most IPS training sessions are a combination of onsite classroom training and hands -on use of meters and management system. Manuals are provided for reference material. As new features are deployed, additional training sessions can be established at mutually agreeable times to provide updates and refresher training. Below represents what IPS believes to be the primary training subject areas. These can be further customized to meet the City's needs. Training Subject: Data Management System Usage Element Description Provide thorough review of all financial, technical, Subject Matter administrative reporting capabilities, specific to each functional user group, in addition to more advanced training for system administrators who will use multiple reporting areas, as well as meter configurations. Primary Audience Operations Supervisors /Managers, Adjudication Staff, Project Mangers, System Administrators Training Hours /Student 1 -2 hours per session Students Eligible to Train 5 -10 per session, no limit to number of total students Proposed Schedule One week or more prior to installation and one week after installation Location of Training Location TBD Training Provided By Local Field Service Technician IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 152 Training Subject: Meter Maintenance Description Element Description Subject Matter To introduce maintenance and operations staff with Training Hours /Student basic meter use and operating features, including Students Eligible to Train primary construction & disassembly, meter installation & Proposed Schedule removal, coin and card transactions, primary diagnostics Primary Audience tools, standard operating parameters, first line Training Provided By troubleshooting, and basic repair. Session also includes Training Hours /Student FAQs and Q &A session. Primary Audience All maintenance and operations staff Training Hours /Student 1 -2 hours per session Students Eligible to Train 5 -10 per session, no limit to number of total students Proposed Schedule Prior to and during installation Location of Training Park meter shop or location TBD Training Provided By IPS Group Customer Support Manager /Local Field Service Technician Training Subject: Description Element Description Subject Matter To provide overview of IPS meter management system Training Hours /Student reporting capabilities covering all financial reports, Students Eligible to Train credit card settlement, coin reconciliation and Proposed Schedule transaction details. Primary Audience Operations Supervisors /Managers, Administration, Data Training Provided By Analysts, Finance & Accounting Managers Training Hours /Student 1 -2 hours per session Students Eligible to Train 8 -10 per session, no limit to number of total students Proposed Schedule One week prior to installation and one week after installation Location of Training Location TBD Training Provided By IPS Group Customer Support and Local Field Service Technician Training Subject: Enforcement Element Description Subject Matter Demonstrate how IPS meters are operated by a user as well as how to perform visual enforcement. Training will demonstrate meter flexibility and configuration options that can be used to make enforcement as easy as possible. Primary Audience Enforcement Staff / Supervisors, Adjudication Staff Training Hours /Student 1 -2 hours per session Students Eligible to Train 8 -10 per session, no limit to number of total students Proposed Schedule Post - installation Location of Training Enforcement staff offices or location TBD Training Provided By Local Field Service Technician IPS GROUP. INC I IPSGROUPINC.COM 1877,630 6638 153 Training Subject: PARK SMARTER" (If implemented) Element Description Subject Matter PARK SMARTER'" is incredibly easy to learn; therefore complete training should only take one hour. Topics covered include: a. Creating an account b. Single sign -on (SSO) c. Transactions d. Administration e. Visa Commerce Network Primary Audience Operations staff Training Hours /Student 7 hour, unless additional training is needed Students Eligible to Train No maximum Proposed Schedule Prior to and during installation Location of Training Remote - can be accomplished via webinar Training Provided By IPS Customer Support b) Proposer shall provide all training at a location to be determined by the City or its designee. IPS complies. c) Proposer shall cover all travel costs. IPS complies. d) Proposer shall describe how upgrades to the MMS or other systems will be distributed, communicated, and implemented (e.g., training of appropriate staff) during the term of the contract. Software updates are provided at no additional charge as they are released. Upgrades are subject to an additional fee depending on the situation. Client may, from time to time, wish to implement available upgrades in meter hardware and software. Additional hardware costs will be paid by the Client as provided for in a quote by IPS separate from or by mutual written amendment to any agreement. The Client maintains the sole right to determine when and where such upgrades will be implemented. As new features are deployed, additional training sessions can be established at mutually agreeable times to provide updates and refresher training. e) Proposer shall supply and keep current hard and digital copies of all operating, training, repair and user's manuals, which includes detailed instructions for system usage. IPS complies. The City can access online training and help tools, such as product manuals, how -to videos, frequently asked questions, and more, 24/7 via the web - based DMS. IPS GROUP. INC I IPSGROUPINC.COM 1 877.630.6638 Reporting / Maintenance Tracking / Enforcement a) The MMS must provide secure, web -based back office reporting, including real time exception reporting for equipment downtime and data transmission issues. IPS complies. b) The MMS shall provide maintenance tracking with automated technical ticket generation. IPS complies. c) Identify existing integrated vendors with the MMS, including but not limited to digital permitting, enforcement infrastructure & LPR technology vendors. IPS provides our own integrated enforcement and permitting solutions. However, we have a number of integrations with third parties including Conduent (formerly Xerox), Genetec (for LPR). IPS has the ability to integrate with any third party as required. d) Describe how access to real -time information regarding customer - generated reports of meter or signage problems, and meter - generated warnings and alarms is available to support staff, including maintenance technicians. Alerts and alarms are user configurable. Based on configuration, the MS11" is capable of sending real time warnings via wireless communication for ail of the following conditions: • Coin canister status • Vandalism (with the ability to track a stolen meter) • Unauthorized entry into the unit • Coin slot out of order • Card Reader out of order • Unit out of order • Opened and closed doors (maintenance and collection) • Paper supply low • Printer did not print • Out of paper • Low battery • Power failure • Machine /maintenance status • Communication failure and signal strength • Ticket exit fault (ticket printed but is not falling into the ticket cup) • BNA fault • Coin Shutter fault • Voltage critical • Keypad fault • Memory fault e) The MMS shall provide a smartphone application to update, reassign, and close out maintenance tickets. IPS offers a meter maintenance application to be used by maintenance staff in order to easily log all meter maintenance activities. These maintenance reports are then available within the Data Management System. IPS can also offer smart phone application development services if the City is interested. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 155 Smart Phone Apps for Maintenance and Enforcement • Efficiently log all meter maintenance on smart phone application • Retrieve real -time meter configuration, maintenance records, transaction history, vehicle sensor enforcement updates instantly • Receive real -time maintenance and enforcement alerts. Also available via map interface. • Full access to all IPS web -based reports f) The MMS shall have the capability to track maintenance issues, completion of maintenance tasks and reports on meter uptime. IPS complies. The DMS features a full set of maintenance reports as part of the standard reports provided. g) The MMS shall provide scheduling capabilities for both preventive and non - recurring maintenance. IPS can comply. h) The MMS shall provide a maintenance dispatch interface for the scheduling, recording and reporting of error /problem corrections. IPS can comply. i) The MMS shall provide an online mapping module for parking spaces and meters to identify maintenance and enforcement areas /zones. The MMS shall provide real -time verification of parking spaces payment status for enforcement purposes. IPS complies. j) The MMS shall allow the remote download of all rate changes, display changes, receipt layout changes, other user interface changes and operating system changes and upgrades with no upcharge for wireless data usage. IPS complies. k) The web -based MMS reporting analytics tool shall allow for: i. custom filtering of data fields ii. drop & drag report capabilities iii. table creation where reports can be saved for individual or global use IPS complies with i. - iii. above. The IPS Data Management System (DMS) provides a full set of Management, Financial, and Maintenance Reports. Data can be exported into other software packages such as MS Excel, MS Access, CSV, PDF, and RTF should the City have specific requirements. Some of the most common management system reports include: daily, weekly, monthly and annual Total Revenue Reports from City level down to meter level, by payment type; daily /monthly credit card auditing and reconciliation; coin collection by date, route, and collector; and monthly citywide statistics for meters, including average number and value of transactions. Standard reports include: IPS GROUP, INC I IPSGROUPINC.COM 1877 630 6638 156 DMS Dashboard: Dashboards offer a simple view into the data associated with your IPS Account. Through the management system, IPS offers a variety of reports and charts for your convenience. Dashboards come in a variety of formats including grids, charts, and graphs. DMS Reporting Features: The DMS includes reports that differentiate between payment methods (coin, credit card, and smart card). Each type of transaction is categorized into its respective payment time and the DMS presents the transactions independently as such. The DMS includes summary reporting, financial detail reporting, pay station or terminal transaction details, and several more. a. Filtering: Users can drag and drop any header to any location or remove it from the report. The user has the ability to completely filter, and customize each report in this manner. b. Exporting: Exporting capability is available in multiple formats (XLS, CSV, PDF and RTF). See the Appendix for an example of the summary reporting and pay station transaction detail capabilities with multiple payment methods identified. Any future payment types will be automatically integrated into this format. 1) The MMS shall allow for online scheduled reports to be exported as Excel, CSVs and /or PDFs All reports can be exported into various formats, including XLS, CSV, and PDF) Data / Integration a) Identify any existing vendor integration that communicates in real -time via API with automated license plate recognition software and enforcement infrastructure technology applications. IPS provides our own integrated enforcement and permitting solutions. However, we have a number of integrations with third parties including Conduent (formerly Xerox), Genetec (for LPR). IPS has the ability to integrate with any third party as required. Other Services a) With the implementation of new paid parking equipment, please describe the public outreach /education campaign that will be included with your solution at no additional cost to the City. Provide examples of prior successful implementations, including sample images, emphasizing similar installations introducing new paid parking equipment. Upon award, IPS will work with the City to establish a more detailed outreach and awareness plan and timeline. Generally, the key components of the recommended activities include: Targeted Outreach List: IPS will work with the City to develop a list of targeted media outlets to share messaging and distribute materials. Collateral Materials Development: Working with the City, we will develop collateral materials for public information including an informational flyer, customized website, IPS GROUP, INC I IPSGROUPINC.COM 1 872630.6638 157 Q &A document, how -to video, and other collateral materials as needed. An example of the M5'" video can be viewed here: https: / /vimeo.com /65824595. Social Media: This will be a cost - effective way to reach a broad audience on a consistent level. We will work with the City on messaging and tactics to utilize current networks and followers on their Facebook and Twitter accounts to provide our targeted audiences key project information. Customized Web Site: In order to help the City introduce IPS meters to their parking public, IPS Group is offering a custom designed website for the public to: 1. Learn how to use the parking meter through written directions and a how -to video tutorial 2. Answer questions through an online survey tool regarding their experience with the meter 3. Better understand why the change has been implemented Please see the examples on the following page. ABOUT SMART METERS Customized Marketing Campaign and Materials: Formulating the right messaging and raising public awareness is a key element for the successful deployment of new parking initiatives. IPS will provide customized marketing and public awareness materials that can be customized to the City's specific needs. IPS GROUP. INC I IPSGROUPINC.COM 1 877.630.6638 1 ''' DESIGN COLLATERAL IPS Group will design posters, flyers, banners, and any other relevant print material for the City to assist with the public outreach initiative. Below you will find an example of a small trifold flyer that could be handed out by volunteers, police enforcement officers, and parking staff to motorists. Included in the flyer is a how -to video with QR code, so motorists can watch the video on how -to -use the pay station from any internet enabled device, including mobile phones. Illumineted display Vow' o..aM rae 1 Z M1a�n ran m wa dha ImpaRL111Mdmglm Al .yN,pMS any wmn m I... akdm. Inside Left Trifold Trifold Front Follow these easy steps: Look M the smart rretWs display to fmtl MddW r Mhoas lime limits anl]othwimpa tinfbr 3tim It is cWk vess b~ to light the display. ©kpayitg with mi4 sityty insa[tfem in the min sKt urdl the desired $10 treaped on Ne drylay. Dsartpts limes.rckeK and 3l cols accepted. Y paying dei,h N ly. ise,t ant re w your a lit Or tcad The '-! smart meta accepts cads w Visa MasterCard and Disooe logos ®ililip, Wfth the bh,e ['] and [-] MAtoi, sAat the arnoaR d Eme The cost ®� for Nat tire MI be d5peyed urgareath OBess gnen[OKI M Wto Cv .Y. P&I.W* a hid [f K I button to stops traeactlm Te meler w attempt to authorize the payment shown on the screen i r*Mw Moon is pressed after 35 5e[atds OWa[fwaNhor®4an of tretad i the mM Is approved the dypHy mil show the ilnWrt of pall me Q a Wen R eapiev r rot isv.'em sMft ova-M agtler mnf or coins srrnoe ,wem..a.Umw+ate.�mn.rn�umxuNm w, afarw.vwvm« me acre oao�sY a m' ns W �e4! Inside Right Trifold IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 159 Trifold Front Cover Follow these easy steps: lG mIM~(n Sdwpby WO p playa Im41n -(� atl npl tmklan9lpll. v a.Q W..'lJ LWWW. ©Itiw 91Mamnysvnply Lhsert tMmntMmnsbtta #tl Te Eteras bne 6 �Y1MM IaedSpby n1ar1C/y Ompi IYC4ak Mhd SlcwhcacceppM. esanrg eledmk�aaY. iruertaid renhow Ynv ott4l v deti[raed The 1 snartm+InampkcvdsvatayWa M erUrd WM Wilhdhltlue t�Jitlt'l bultany SelaCt tin vnWrtn(tinhe. i1BN5t es roc 1Nl tknessi bedisq+.na uritlml¢adr OI�ss4Ypm 1olg button to cnnfrtn yourpaylnentor red tCM4t1 � nmdn to•ap NnrlrancacGOa.TM netawaanenp[toaroh[r�tne naYTpr< vhawlh on [hd uRen i teitM bhtlPl F p1CZy¢[I aRO I$ OWa +ta altivietmnol tfo raM. ytMta'd kappmw,W.[Mtlkpry Isaow deertmwtof lNidtkrle Q tyM lxlhaha emlres if rhot alFrp.'ed,stMawr WiM a�otMmrdm mrts , vu�...on. e.. m. >u...eu oti mas m�..mm av m ua r¢a,.yum+e m Inside right trifold Illuminated display View parking rates hours, restrictions. and other important Information At night, press any button to dkminate display. Keypad Press [y to add time. [ -] to subtract time and [Oq to approve amount [Cancel] voids the transaction. Card Slot Insert ywr card here to begin a payment. Coin Slot finert Coins for desired time. Use nickels, dimes, quarters. or $1 coins. Ticket Dispenser Remove yev ticket and disday on dash. Inside Left Trifold Back cover trifoid Back middle cover Continued Support: Marketing and public relations support will continue throughout the life of the contract with the City. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 160 rThe City W San Diego* Instalhng new IPS STNIMEKNs N $ek!Cl gels N DaVR1tOWn Sal Dego you can part lmng your creda/tlgxt dab a Change. Look for these metN, aml SnMC Y(Xhr CGrtNnenfS abJlrt this exciting new tednrop y TheSheipfe M17rrrletE Powered T 8 : -,. ��• ahtl h elp retlucew carbon faotprnt wtvle tion(O ? .� protadirgmotoristswoweasywaytom I- fw oaking i C nslRCilpnS din? sl%hVn IXh IhE Inside of this Mer or YOU Can use YOUr DR reatlg on the _ code bekm to watch a demonst,~ video. SCAN =91 Please visit + N for www- ipsgroupinc.com /mslpnd for more Information VIDEO. ©x Back cover trifoid Back middle cover Continued Support: Marketing and public relations support will continue throughout the life of the contract with the City. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 160 b) Describe proposed installation plan and any costs associated with the installation. Proposer will be responsible for installation and all associated hardware /equipment required, including single -space ADA- compliant poles, space numbering and signage. Below is an anticipated schedule of events based on the signing of a contract or approval to proceed from the City. The target timeline listed below is relative to the Notice to Proceed ( "NTP ") that the City will give to IPS upon receipt of a fully executed contract. Many of these activities happen in parallel. Below is a standard installation /implementation timeline. IPS will work with the City to meet their desired installation dates. Task Party Target Timeline Notice to Proceed (NTP) City /IPS TBD Define & Map all Meter Installation Locations City /IPS 30 calendar days Complete Meter Configuration Data Sheets City /IPS 30 calendar days Complete Credit Card Processing Information City /IPS 30 calendar days Meter Programming Configuration Approved City 30 calendar days Meter Locations Site Preparations City /IPS 45 calendar days Initial Public Outreach City Marketing provided by IPS may include Immediately websites, brochures, video tutorials, etc. as City /IPS before and determined by the City and IPS as most during appropriate. Details regarding our city marketing implementation offering is included in the Appendix. Meter Solution Implementation, Delivery IPS 75 calendar days Immediately Meter Prep, Testing & Installation City /IPS following delivery Meter Installation Completed IPS 90 calendar days On -Site Hardware Training of City /Parking At the time of personnel (1 -2 days) City /IPS delivery and Course details can be found in the following pages. installation DM S Webinar Training for City /Parking Personnel Prior to and at (1 -2 sessions) City /IPS the time of Course details can be found in the following pages. delivery and installation During and Continued Public Outreach City /IPS approx. l week after installation Post - Installation follow -up meeting Conference call including designated CSM, Director City /IPS Post - Installation of Sales and City to discuss and ensure all criteria has been met and system is meeting expectations. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 61 c) The City would like to evaluate an option for acceptance of Mobile Payments. Please describe your proposed mobile payment solution and identify all costs associated with this service. Please refer to page 18 for more information about the IPS PARK SMARTER" mobile payment application. d) The City would like to consider an option for a merchant validation program to enhance the overall patron and neighborhood business experience. Please describe how the proposed parking technology solution would support a merchant validation program, and identify any equipment required and any additional costs or fees. The merchant validation program would work as follows: 1. Customer sets up coupon code and designates the pay stations that honor it within the DMS 2. Payment is made at pay station 3. Pay station queries DMS and pulls respective coupon code 4. Coupon code is printed on receipt that is provided to the user. e) The City is interested in innovation and value -added services. Proposers should describe any enhanced services and features that are available to the City currently or in the near future. All associated pricing for any proposed or suggested feature must be identified. Including, but not limited to sensors, parking guidance application and any other customer service features that can directly benefit the City of Seal Beach. Please see the beginning of Chapter 2, as well as the Appendix, for information on other products included in the IPS Smart Parking Platform. IPS GROUP. INC I IPSGROUPINC.COM 1 877.630.6638 162 Liquidated Damages The following are the proposed liquidated damages that would be incorporated into the final agreement. While it is not the intention of the City to seek a punitive relationship, we are seeking an integrated solution that performs to the standards described throughout your proposal. LD: A failure of the meters that results in either no payment transaction being accepted by the meters (e.g., meters allow free parking during enforcement hours) or application of the wrong rates. • Threshold: During operating hours, a single failure that exceeds 20% of the total meters /pay station parking spaces or multiple failures in one day that together exceed 20 %. Penalty: No warning will be issued prior to assessment of liquidated damages for this failure. An average daily rate formula will be finalized with the selected Contractor. For purposes of this solicitation, assume $10.00 per day by the total number of affected parking spaces. LD: The Contractor fails to maintain Payment Card Industry (PCI) Data Security Standard Certification. • Threshold: Any lapse in PCI certification status. • Penalty: No warning will be issued prior to assessment of liquidated damages for this Failure. The Contractor may be assessed liquidated damages of $10,000 the first month of non - compliance and $20,000 for each additional month until the Failure is cured. For all future such Failures, the Contractor will be assessed liquidated damages in the amount of $25,000 per month until the Failure is cured. LD: Failure of the meter to maintain 99% accuracy in its audit of daily revenue that passes through the meter payment systems. (Coins: Comparison will be made between MMS collection report and physical coin count.) (Credit Card. Comparison will be made between the Gateway report and the bank deposit.) Threshold: Discrepancy of more than 1% in audit of daily revenue. • Penalty: At the end of each month, and prior to assessment of liquidated damages, the City will issue a written warning to Contractor if the Failure threshold has been reached on any day of the month. The Contractor shall cure each Failure within seven Days after receipt of the warning. If any Failure is not cured within the allotted time frame, the Contractor may be assessed liquidated damages of $100 per Day per Failure until the Failure is cured. IPS has some recommendations and would also like to take some general exceptions. Specifically on item #3, IPS recommends monthly reconciliation as collections are not typically done on a daily basis, but over the course of a few days or even weeks. Recommended general exceptions include: Liquidated damages within a given month shall not exceed 35 percent of the Monthly Operational Expenses paid to IPS. Excess liquidated damages (over a monthly cap) will be IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 1 63 carried over to the following month. Liquidated damages shall not be imposed until final acceptance of the original meter deployment or any expansions thereof, nor for any of the reasons outlined below: A. Failures that are self- corrected by the meters within agreed performance specifications. B. Infant mortality (i.e., parts Failure during the first sixty [603) days after installation of the meters, provided that such parts are replaced within fourteen (14) calendar days of the Failure). C. Failures in meters that are being field tested on new software or hardware during the mutually agreed upon field test period. D. Failure of Consumables (e.g., batteries, labels, etc.). E. Failure as a result of use of replacement parts other than those authorized by IPS. F. Failures that are caused in whole or part by the actions or inactions of the City or its Contractors /Subcontractors in order to properly operate and maintain the meter system. G. Vandalism. "Vandalism" shall mean any damage caused to the meters which affects the appearance or operation of the meters or interferes with the normal use of the meters. H. Force majeure events. Force majeure events include but are not limited to natural disaster, unusual weather, motor vehicle accidents and acts of God like earthquakes. I. Failure of third party electrical power, internet access or cellular communications. IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 164 Chapter 3 1 Project Team IPS GROUP, INC I IPSGROUPINC.COM 1877,630 6638 165 PROJECT TEAM Our diverse team possesses over 200 combined years of experience in specialties ranging from management, R &D, sales and marketing, to engineering and customer support. On the following page you will find profiles of the proposed team members for the Seal Beach project. Elie Celestin artin Plaisance Customer Technical Support Manager Support Manager IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 1 66 y David W. King, IPS President & CEO Role. Authorized to Bind and Negotiate David King is the founder and Chief Executive Officer of IPS Group, Inc. A leader in telecommunications for over 20 years and the senior brainchild behind the solar powered single -space parking meter, King's responsibilities include leadership and oversight of all the Company's initiatives and operations. As a business leader, King has had a far reach across the globe. In South Africa, King was an executive for Barlow Rand Limited, the largest industrial company in the country. King also served as President of Telkor Pty, a large high -tech telecommunications and military electronics company employing over 1,000 employees, half of which were highly skilled engineers. Chad P. Randall, IPS Chief Operating Officer Role: Authorized to Bind and Negotiate Chad Randall serves as Chief Operational Officer of IPS Group, Inc. As COO, Randall is responsible for the broad oversight of IPS Group's ongoing operations and maintains direct supervision of the Company's business development unit. Randall joined the Company in 2008 at his current position, bringing many years of Fortune 500 corporate experience in both the automotive and instrumentation industries. In addition to business management, Randall has functional experience in engineering, manufacturing, marketing and product line management. Randall holds a Bachelor of Science in Mechanical Engineering from Rose - Hulman Institute of Technology and a Master's in Business Administration from Harvard Business School. Alexander M. Schwarz, IPS Chief Technical Officer Role., All Meter and Back Office Technical Integration Alex Schwarz serves as the Chief Technical Officer of IPS Group, Inc. As CTO, Schwarz has played a major role in the development of IPS' flagship product, the solar powered single -space parking meter, and is responsible for the oversight of IPS Group's research and development efforts. Schwarz joined IPS Group in 1998 as a specialist in information technology and cellular telecommunications. Schwarz has comprehensive knowledge of the design and manufacturing of electronic peripherals, electronic parking meters, and cellular interface technology (CDMA and GSM). IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 I 00 * Mike Dalzell, IPS Senior Vice President of US Sales Role., Senior Vice President of US Sales With more than 30 years of professional sales experience, including 3 years of prior military service, Dalzell has built a career as a successful systems sales engineering and sales team manager. This includes over 10 years selling Communications Technology into Fortune 500 companies, as well as over 20 years providing sales management and marketing services to startup technology companies all over the USA. Mike Chiodo, IPS Regional Sales Manager Role. Director of Regional Sales Mike comes to IPS with a proven track record of sales success. Prior to joining IPS Mike served as the National Accounts Manager for Jensen Distribution. Jensen is the leading distributor and importer of consumer product goods in the western region. Jensen sold thousands of consumer products with a strong emphasis on electronics, power equipment and construction goods. Mike managed the national accounts, the service teams and business development. Prior to Jensen, Mike served as the Key Accounts Director at Commerce Corporation overseeing all aspects of the Key Accounts Team. Additionally, Mike has a manufacturing background after spending several years with JB Plastics Inc. as the head of project management. James Vetter, IPS Director of Customer Service Role., Technical Support Manager James Vetter has been in customer service for over 30 years, and has specialized in the parking industry for over 18 years. With a history in parking customer service at Parkeon and Cale America, Vetter has experience in multi -space pay stations, single -space parking meters, parking management, and field technician management. With a strong ability to interface with customers, Vetter has the skills to successfully manage any project. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 168 �j 1 , Elie Celestin, IPS Customer Service Manager Role., West Coast Customer Support Elie Celestin joined IPS Group in October 2016. He serves as the Customer Service Manager for IPS Group's West Coast clients. Elie comes to IPS Group after a nine -year service in the United States Marine Corps as an Administrative Specialist. During his active duty, Elie earned several personal awards as well as Military Occupational Specialty, demonstrating his exemplary attention to detail, work ethic, and overall dedication to the Marine Corps. His experience as a U.S. Marine trained him to find innovative methods to combat challenging matters in a fast -paced industry. Martin Plaisance, IPS Help Desk Role: Technical Support Contact Martin Plaisance serves as IPS Group's lead product support engineer /technical support liaison to the engineering department. He is also the lead support engineer for resolving all cellular communication issues related to the IPS meter, and works directly with IPS cellular service providers. Starting with the company in 2011, Plaisance led installations for the product support team. He has since developed the experience and knowledge base to be the first point of contact for all customers. Prior to working with IPS. Plaisance was a lead field support engineer for one of the largest medical supply companies in the world. IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 169 Chapter 4 1 Cost Proposal IPS GROUP. INC I IPSGROUPINC.COM 1877.630.6638 170 COST PROPOSAL We believe that IPS provides the very best, most proven credit card - enabled meter technology solution, which equates to the best possible value for the City. We also believe in transparency, which is why we outline all costs up front. IPS Group's transparency, sense of partnership, and quality of product set IPS Group apart from the competition. Several cities have invested nearly one million dollars for less expensive single -space parking meters that were supposed to last many years into the future. However, unplanned maintenance and lack of connectivity forced the City to make an unplanned change. IPS was called to install replacements for the parking meters in these cities. There are many stories like this, but partnering with a parking meter solutions company like IPS that is focused on implementing technology for both today and the future is critical for long -term success. Contact your sales representative to learn more, or read "Less Expensive Parking Meters Today Will Cost You Tomorrow." The following pricing is applicable to Option 1 and 2 as requested in the Invitation to Bid. M5 Capital Costs: Product/Service M5'" IPS Credit Card - Enabled Single -Space Meter (includes 12- month warranty, RFID tag, meter top) $495.00 Shipping $7.50 Installation - per meter ($2,500.00 minimum total fee) $10.00 NFC for Apple Pay and Android Pay (OPTIONAL) $50.00 Extended Warranty (additional 12 months) (OPTIONAL) $50.00 Extended Warranty (additional 48 months) (OPTIONAL) $170.00 'Standard keys /locks and high- capacity sealed coin cans. Special locks will be charged as extra. NOTE., A functioning meter requires the installation of a meter mechanism, housing, and pole —sold separately. Price per meter /sensor (per unit) is the total fixed price for the equipment. Additional ongoing costs associated with wireless services, management system access, and credit card fees are ongoing and outlined below. Pricing does not include any applicable state or local taxes that are required to be paid by the City currently or in the future. Secure Wireless Gateway /Data Fee and Meter Management System Software License Fee $5.75 $8.00 Secure Credit Card Gateway Fee (per transaction) 1 $0.13 $0.06 NOTE., Customer is not required to setup additional gateway service other than that provided by IPS IPS GROUP. INC I IPSGROUPINC.COM 18776306638 1 71 M51m Spare Parts Card Entry Die Casting Price per unit $19.00 Oty Per 100 Meters 3 Keypad Assembly $25.00 5 Complete Top Cover (with Lexan insert) $69.00 3 Lexan for Top Cover $15.00 3 Validator Connector Board $15.00 3 Validator Connection Cable $5.00 3 Battery Pack 795-600-H3 (non-rechargeable) $30.00 5 Solar Panel / Comms Board (GSM) $165.00 n/a Coin Validator $69.00 5 Main Board $165.00 3 Display Board $89.00 3 Display Board with NFC $139.00 n/a Expiry Indicator (rear) $15.00 3 Battery Charging Assembly (11 meters per assembly) $115.00 n/a Coin Entry Slot $2.00 3 Hybrid Card Reader (non EMV) $49.00 5 EMV Hybrid Card Reader $125.00 n/a Battery Door Cover $2.00 3 RFID Meter Housing Tag Assembly $10.00 3 NOTE. This pricing is FOB, IPS Group San Diego, CA and includes all applicable discounts. IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 Capital Costs - M5'" Nexgen Nexgen Retrofit Cylinder Only $12500 Nexgen Retrofit Cylinder with Vault Door $150.00 Nexgen Collector Key Rechargeable (with 2 year warranty) $415.00 Key Docking Station Kit w /Power Supply $300.00 Nexgen Software Host Kit (Includes installation and 4 hours of training) $3,250.00 Contact Cleaner Pen $65.00 Nexgen Maintenance Kit $195.00 Rectangular Zinc Door w /Nexgen Cylinder and Brackets $185.00 Rectangular Iron Door w /Nexgen Cylinder and Brackets $195.00 2 Year Standard Warranty Included 3 Year Extended Warranty (3 years total) $32.50 4 Year Extended Warranty (4 years total) $45.00 5 Year Extended Warranty (5 years total) $57.50 NOTE This pricing is FOB, /PS Group San Diego, CA and includes all applicable discounts. Dome Mount Vehicle Detection Sensors (includes 12 -month warranty) 1 $295.00 Shipping I Included Installation for Dome Sensor I Included Venicle Detection Sensors Ongoing Costs Cost per space per month Management System /Base Data Fee $3.50 Optional: Real Time Reporting Fee $2.75 NOTE., Customer is not required to setup of any additional gateway service other than that provided by IPS. Price per sensor (per unit) is the total fixed price for the equipment. Additional ongoing costs associated with wireless services, management system access are ongoing and outlined above. All pricing does not include any applicable state or local taxes that are required to be paid by the city now or in the future. Ongoing fees are subject to annual adjustment due to increases in Inflation as published by the US Bureau of Labor Statistics for All Items Consumer Price Index for All Urban Consumers (CPI -U) for the U.S. City Average, and will not exceed 3% annually. PS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 MS11" Capital Costs IPS MS11" Multi -Space Pay Station - Pay and Display (includes 12 month warranty) Price per unit $6,450.00 Pay -by -space Keypad (OPTIONAL) $75.00 Pay -by -plate Keypad (OPTIONAL) $200.00 Shipping $200.00 Installation $200.00 Extended Warranty (additional 12 months) $295.00 Extended Warranty (additional 48 months) $995.00 NOTE., Installation includes a surface mount. No concrete work is included. The BNA option comes with a 24 -month warranty standard. Additional extended warranty for BNA will be priced upon request. Price per unit is the total fixed price for the equipment. Additional ongoing costs associated with wireless services, management system access, and credit card fees are ongoing and outlined below. Pricing does not include any applicable state or local taxes that are required to be paid by the City currently or in the future. Secure Wireless Gateway /Data Fee and Meter Management System Software License Fee Secure Credit Card Gateway Fee (per transaction) *Option I is currently $55.00 $25.00 $55.00 Included $0.13 $0.06 for off - street pay stations NOTE., Additional ongoing costs associated with wireless services, management system access, and credit card fees are ongoing and outlined above. Pricing does not include any applicable state or local taxes that are required to be paid by the City currently or in the future. Ongoing fees are subject to annual adjustment due to increases in Inflation as published by the US Bureau of Labor Statistics for All Items Consumer Price Index for All Urban Consumers (CPI -U) for the US City Average, and will not exceed 3% annually. IPS GROUP. INC I IPSGROUPINC.COM 1877.630.6638 174 MSV� Spare Parts Standard Card Reader Only Standard Card Reader Assembly with PCBA Price per unit $49.00 per .. Qty Meters n/a $129.00 3 Standard EMV Contact Card Reader Assembly with PCBA $499.00 n/a Coin Validator Assembly $69.00 5 Bill Note Acceptor Assembly (with 600 note stacker)` $1,500.00 2 Additional 600 note stacker cartridge $500.00 As needed Solar Panel Replacement Kit $500.00 3 Main Operating Board (with LCD and modem) $749.00 3 LCD with Armored Glass Replacement $250.00 3 Armored Glass Replacement $125.00 3 Thermal Printer $615.00 3 4 -key Horizontal Keypad $75.00 3 4 -key Vertical Keypad $75.00 3 Pay -by -Space Keypad Assembly $165.00 n/a Pay -by -Plate Alphanumeric Keypad Assembly $249.00 n/a Battery 16Ah (rechargeable) $165.00 5 Additional Large Coin Canister $199.00 As needed Additional Small Coin Canister $75.00 As needed Coin Shutter $199.00 3 Paper Rolls (sticky back) approx 2400 2.75' tickets (.004" thick) $29.50 As needed Paper Rolls (standard) approx 2000 3" tickets (.0045' thick) $21.50 As needed NOTE., This pricing is FOB, lPS Group San Diego, CA and includes all applicable discounts. IPS GROUP. INC I IPSGROUPINC.COM 1877-630,6638 175 Capital Costs - MS11" Nexgen E-Lock Medeco E -Lock for Pay Station (3 total per machine) Price Per Unit $125.00 Nexgen Collector Key Rechargeable (with 2 year warranty) $415.00 Key Docking Station Kit w /Power Supply $300.00 Nexgen Software Host Kit (Includes installation and 4 hours of training) $3,250.00 Contact Cleaner Pen $65.00 Nexgen Maintenance Kit $195.00 2 Year Standard Warranty Included 3 Year Extended Warranty (3 years total) $32.50 4 Year Extended Warranty (4 years total) $45.00 5 Year Extended Warranty (5 years total) $57.50 NOTE: This pricing is FOB, lPS Group San Diego, CA and includes all applicable discounts. IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 176 Pay -by -Cell and Parking Finder Application PARK SMARTERTM For the PARK SMARTER'" pay -by -cell solution, all pricing quoted assumes that City implements IPS meter system as well. Pay-by-Cell Platform - PARK SMARTER T" Price per $1.50 System Setup and Training $5,000 (waived if IPS implements during the On -site Setup and Installation installation of meters) Back Office Software Licensing Fee No additional fee if using the IPS meter DMS Pay -by -Cell Platform Included per the DMS and per transaction fee. (See section on single-space meters) System Setup and Training $5,000 (waived if IPS implements during the installation of meters) Back Office Software Licensing Fee No additional fee if using the IPS meter DMS PARK - Decals PARK SMARTER'" mobile payment decals` Price per $1.50 Decal Shipping at cost On -site Setup and Installation see below Additional signage or scope of work to be quoted upon request TBD 'IPS can also provide the decal artwork in case the City wishes to use a local supplier. On -site setup: IPS shall provide the City with instructions on how to setup / install decals in support of the PARK SMARTER'" mobile payment application. However, IPS will send staff to provide installation and setup services. The costs for these services will be based on the costs of travel, rental car, hotel, and per diem expenses and will be added to the setup invoice at the completion of the service. Per transaction fees: IPS shall charge the City the same per transaction gateway fee as we currently charge for the meter program in place today. No additional convenience charges are required. IPS also offers optional integration with pay -by -cell phone systems, which will be seamlessly integrated into the IPS management system via the wirelessly- enabled single -space meter system. Pricing available upon request. IPS GROUP. INC I IPSGROUPINC.COM 1877.630.6638 177 Warranty IPS will provide a limited warranty for any new meter or sensor product manufactured and supplied by IPS for 12 months. The warranty protects against defects in materials and workmanship from the point of installation or 15 months from the date of delivery, whichever is sooner, and 90 days from the date of delivery received in the case of spare or repaired products. IPS does not cover defects caused by improper care or use, lack of preventative maintenance, and does not warranty any defects due to vandalism or other factors contained as a part of the Force Majeure clause below. Additional Warranty Provisions: • IPS must have the opportunity to assist in the initial deployment and system installation. • Repair or replacement under warranty of any defective product (including any meter or subcomponent) does not extend the warranty period for that product or subcomponent. • IPS will either repair or replace products or subcomponents, at our discretion, that are found to be defective within the defined warranty period. • Returns for credit will only apply once IPS has received defective product (including any meter or subcomponent) and confirmed that defects were within the warranty period and are covered under the terms and conditions of the warranty provided. • THE WARRANTIES CONTAINED IN THE CONTRACT DOCUMENTS ARE CONTRACTOR'S SOLE AND EXCLUSIVE WARRANTIES. THE FULL EXTENT OF THE CONTRACTOR'S LIABILITY FOR A WARRANTY CLAIM IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE EQUIPMENT. CONTRACTOR AFFIRMATIVELY EXCLUDES ANY AND ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN), WITH RESPECT TO THE SERVICES PROVIDED INCLUDING ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS OF TITLE, MERCHANTABILITY, OR FITNESS OR SUITABILITY FOR ANY PURPOSE (WHETHER OR NOT THE CONTRACTOR KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE) WHETHER ARISING BY LAW OR BY REASON OF CUSTOM OF THE TRADE. Exclusions: • Warranty voided with use of imitation or non - genuine IPS replacement parts, un- authorized alterations, abuse, vandalism, improper handling or general misuse to the equipment (hardware or software), including attempted repairs that result in damage. • Force Majeure: IPS shall not be liable for any warranty provisions where such product failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity [or cellular telecommunication failures caused by any of the events or causes described above). IPS GROUP, INC I IPSGROUPINC.COM 877.630.6638 178 Preventative Maintenance (Meters): • Preventative maintenance will be similar to current single -space parking meters. However, the primary elements will be a working battery, card reader and coin validator. • Meters surfaces should be kept clean with mild soap and water. • The card reader heads should be cleaned with a cleaning card every 1 -2 months to ensure optimum performance. Cleaning cards may be purchased from IPS. • At 9 -12 month increments, the coin validator shall be visually inspected for any damage or debris. Compressed air may be used to keep the card reader and coin acceptor clear of debris, every 9 -12 months. • Additional preventative maintenance shall be administered by City staff at such time as it is apparent to be necessary, even if it should occur on a more frequent basis than described herein. • City, at its own cost and expense, shall keep the equipment in good repair, condition and working order after warranty expiration. IPS GROUP, INC I IPSGROUPINC.COM 1877,630,6638 Chapter 5 1 References IPS GROUP. INC I IPSGROUPINC.COM 1877.630 6638 180 City of Los Angeles, CA Model: single -space meter and in- ground vehicle detection sensors Quantity of Meters Installed: 34,000 in total (5,600 in Express Park'M), 500 in- ground vehicle detection sensors Project Dates: 2010 -2012 Primary Contact: Ken Husting, LADOT Sr. Transportation Engineer Email: ken.husting @lacity.org, Tel: 213.473.8276 Address: 555 Ramirez Street, Los Angeles, CA 90012 City of San Diego Model: single -space meters, multi -space pay stations and vehicle detection sensors Project Dates: Installation January 2015 Quantity of Meters Installed: 4,700 single -space meters, 120 multi -space pay stations Primary Contact: Jonathan Carey Email: jcarey @sandiego.gov, Tel: 619.533.3610 Address: 202 C Street, San Diego, CA 92101 City of San Francisco, SFMTA Model: single -space meters and vehicle detection sensors Quantity of Meters Installed: 23,500 meters and vehicle detection sensors Project Dates: Project implementation 2014 -2015. IPS was the original provider of single - space for SFPark in 2009 Primary Contact: Steven Lee, Manager, Financial Services /Contracts Email: steven.lee @sfmta.com Tel: 415.701.4592 Address: One South Van Ness Avenue, 8th Fl, San Francisco, CA 94103 City of Huntington Beach, CA Model: single -space meters and IPS upgrade kits Project Dates: 2008 Quantity of Meters Installed: 500 single -space meters and 3 upgrade kits Primary Contact: Dennis Thompson, Parking Meter Supervisor Email: dthompson @surfcity - hb.org Tel: 714.337.1918 Address: 2000 Main Street, Huntington Beach, CA 92648 Seattle Department of Transportation Model: MSJTM pay stations and IPS upgrade kits Project Dates: Award July 2014, implementation starting March 2015 -2016 Quantity of Meters Installed: 1,350 MSJTM pay stations, and 850 upgrade kits Primary Contact: Margo Polley, Strategic Advisor SDOT Email: margo.polley @seattle.gov Tel. 206.684.8329 Address: 700 Fifth Ave Ste 4112 Seattle, WA 98104 IPS GROUP, INC I IPSGROUPINC.COM 1877,630,6638 1 81 Appendix IPS GROUP. INC I IPSGROUPINC.COM 18776306638 182 CORPORATE SOCIAL RESPONSIBILITY IPS Group, Inc. believes very strongly in making a positive impact in the world, and that includes making a difference to our communities. With a focus on the triple bottom line (people, planet, and profit), IPS is ensuring that we remain mindful of the public's interest. To that end, IPS has woven a corporate social responsibility (CSR) goal into our mission statement. IPS is committed to offering our customers a public - private partnership as a means of giving back to the community through the profit of our parking meters. Currently IPS Group has partnered with the following Cities to offer donations for their preferred charitable programs: City of Denver, CO; City of San Diego, CA; City of San Luis Obispo, CA; City of Pasadena, CA. Upon bid award, IPS Group would be happy to work with the City to help fund their selected local charity by providing IPS meters to take donations at City designated location(s). The program garners widespread public support and offers the City a way to give back to the local community. Additional public relations and marketing support will be provided by IPS Group. **IPS has recently won the prestigious Vic Kops Humanitarian Award for the donation of meters for the City of San Diego's Movin' Home campaign to end homelessness. IPS GROUP, INC I IPSGROUPINC.COM 1 877.630.6638 183 SAMPLE DMS REPORTS CONFIDENTIAL INFORMATION: All images in this document are the property and copyright material of IPS Group Inc. and may not be copied or shared without the written permission of IPS Group Inc. Coin Collection Detail This report displays the coin collection information for each day in which a collection was performed. All available days for which a collection was performed will be displayed in the Collection Date drop -down list. The user can select a collection from a different month and year using the Year and Month drop -down list as well as sorting by zone, area and sub area. By default, all meters collected will be displayed. Similar to other reports, the coin collection detail report has the functionality to be sorted in ascending /descending order as well as sorting by specific information, similar to MS Excel Pivot Tables. This report gives the user the ability to see all the meters collected within specific routes, dates, etc. Cnllectlon Detail Search By TODAY YESTERDAY vlEa NORM Collection From Data Ib Time lM1 • On . Collection To Date Zone . PS(,roupLWault Zone Area )EV, Sub Area PEP-10 �MSO13 0 Coins Q Bills CONFIDENTIAL J I 0 0 6 0 ! Time 10 . x) . Racords per page 110 • S.:.' SO 02 W :)4 50 X�n0 saaD sc an $001 Say._ $0 ,00 50,1_ S003 51' sow 3:1'.11 O' . D 51947 S A3 95 5'003 $1947 IPS GROUP, INC I IPSGROUPINC.COM 1877 630,6638 184 c9 oe 3ti AM �4iro . . .., 0906.39 AM 1.411 2 2 2 1 _ 90 )9 J6 39 AM 1.40° 4 4 4 s A 34 090619AM F -T4 0 0 .! 0 n 11 )106 7. AM 1X, 1 . 0906d9AM 7.411 0 0 0 0 0 97 ..: �6. 39 AM a , a 44 090639 AM 1.409 1 1 1 1 1 126 (k l)A 19 pM 0.41 1 i r n 0906 39 AM r4n9 2 2 2 2 2 89 _c0639AM. 1714 n _ n 3 54 0906.39 AM F -413 1 1 1 1 1 27 09"HZJAM 141' 1 1 i 44 090639AM e.72 9 9 a 9 9 103 1:4063. AM 14 n, 1 o. -• _ S 4y 0906.39 AM 1011 2 2 2 a 2 34 OY PC 194" F4." _ 090639 AM r -714 4 4 n 4 4 T 090614AM _ 11 P C W CONFIDENTIAL J I 0 0 6 0 ! Time 10 . x) . Racords per page 110 • S.:.' SO 02 W :)4 50 X�n0 saaD sc an $001 Say._ $0 ,00 50,1_ S003 51' sow 3:1'.11 O' . D 51947 S A3 95 5'003 $1947 IPS GROUP, INC I IPSGROUPINC.COM 1877 630,6638 184 Coin Collection Summary This report generates the coin collection between two dates chosen by the user. Basically, this report determines how much money was collected at the meters during those dates. Within this report as well as others, the user has the ability to further segment the data by zone, area or sub area, including amounts collected from individual meters by clicking on the blue hyperlinks. This report shows the amount of coins broken down by the value. collecba, Summery t 10043/ VESTFR WEWMMn MORN r0 MM Ran Dale 1128&2016 la Tune X, .ti) To Date I128(2016 A rare SAVE nicer 1 FEQ!Iij slna4 - L MVR1 11/22/2016 081506 1458 1458 50225 S02.25 Oe '6 112212016 0113116 1458 1458 V. 502.25 $0225 08.31 I -. ):16 11'22/2016 W4554 1456 1458 Ven ' 50215 50225 084554 084554 112212036 090422 1458 1458 V. $ 02 25 $022S 090422 090422 112212016 095511 1458 1458 Vernon $0225 50225 0955.11 095511 /123/2016 081506 1458 1458 We . $0225 $0225 081506 081506 11232016 W 31 16 1458 1458 Veo 5 0215 $022S 08 31 16 W 31 16 1/23/2016 16.4554 1458 1458 V. 50225 50225 16.4554 16.4554 1112 N2016 170422 1458 1458 ve,ra, $0225 $0225 120422 1704.22 11242016 095511 14% 1458 V. 50225 $0225 09.5511 iB 45.11 CONFIDENTIAL Pole Transaction Detail This report shows detailed transaction information for a specific pole location. The user enters the zone, area, subarea, pole and the date range. a IPS GROUP, INC I IPSGROUPINC.COM 1877 630 6638 Exception Reports (for meters not performing as required) Exceptions from Date Time 00 00 To Date ➢me 0:; L WMIISIE%*1 — F— IOAD SpV®6EfY RS1R SAVE REPORT n /211 208 :E 506 1458 14S8 Verzan 502.25 $0215 089506 0'c 1:t IV22 /2016 08:3116 1456 1458 Yenznn $0225 50225 08.31:% 08 S 1122/2016 084554 1458 1458 Veneto S02.25 50225 09:4554 064554 71/22/206 0904.22 1458 1458 Venzm $0125 $0275 06.0422 060412 11.22/2016 C95511 1458 1458 ver¢on 50225 S0225 095511 09 A$11 11/23(2016 08.15:06 1458 1458 Venzan 50225 50225 081506 181506 0/23/2016 093116 1458 1458 Venxan S 0215 S0225 08 3116 083116 IV23/20% %'4554 1456 1438 Ve4 50225 50215 16:4554 16:4564 11/23/2016 77 04 22 1459 14511 Vemm. 50225 $0225 110422 110422 8/24/20% 0655.11 1456 1459 50225 50215 09:55:11 065511 tl/24/2016 101506 1458 149} Venz_n So2 25 $0225 105536 1C1506 11/24/2016 1131% 1456 M58 50225 10275 n.3116 113116 11/24,2016 1445.54 1458 1458 venzen 50225 50225 144554 1415.54 T04 /2016 15.04:22 1458 1458 Von. $0225 30225 15:0412 M0412 11/24/2016 165511 1458 M58 Vemm� S022S 50225 165511 16 55 11 8/2412016 11-1506 M58 1458 V� $02.25 50225 17,15:06 17 1506 11/24/2016 183116 1458 1454 VBP ?en 50225 50225 183116 183116 8126/2016 0845.54 1458 1458 Vava1 $0215 50225 0114654 084S.M 11/26,2016 0904.22 1458 1458 Vem� 5022'. 50215 0904.22 0904.22 11/26/20% 0955:8 1458 MM Ve. 50225 $0275 09'.55:11 09.5571 IV26/2016 081506 1459 1458 Venzao S0225 $0225 091506 091505 8 /26/1016 0831% 1458 1458 Vem� $0225 50215 083116 083116 11126/2016 084554 1458 1458 ve•rzw $0225 $0225 084554 084554 8 /26 /2016 084554 M58 M58 Vem. $0215 50225 08'4554 084554 CK�P►1�1�1�►1iI• \� Terminal Event Report CONFIDENTIAL IPS GROUP, INC I IPSGROUPINC.COM 1877.630.6638 186 _-1 /ps Prot_ r ADA CERTIFICATION The MS1 Multi -Space Pay Station and M5° Single Space Parking Meter are compliant with the Federal Americans with Disabilities Act (ADA) -The pay station screen is positioned at a height of 45" -IPS meters arc ADA compliant as long as the meter poles are cut to the appropriate heights. ADA - "The force required to activate operable parts shall be 5 pounds (22.2 N) maximum" The M51 and MS" key buttons complies with this requirement The face to operate the key buttons Is typically equal or less than one pound . JIMI o�JD, W11Y101M su�lY Klerrf air. C.. J CAwlW.011 rr:.sy, ru...alWCn.a w.. vrvq .wGn e. o,m..y ra r!o oww vo,u o. .rw �OTlM por! L IPS GROUP. INC I IPSGROUPINC.COM 1877,630,6638 187 6c C U � C N N N C a .o 0 o 0 Cl) E N m N � N � N [0 � m 0 F a 12 A .sle b v d cs as ti y 4., CIS A\l ° o U U � � a 2 Z v 'a � c W ) \, \ \ \ / k _ _\ �!!\ } \� t~ \\ \\ kj ! o} °® §k 2] & )J ))a. J] B t_ ) k k )) § E § } u Qn u §! tr § u § u u u u ) \, \ \ \ / k \\ k )) \! §! } §k \ §k §! § { ƒ C6 !; c\ 0 � a) co a a/ / {) §E � ) � ].k 4 a= - r E Z/� u ) \, \ C U N C 'O N N (D O a 0 0 O U) E N =o N M m N S� T N m :3 ar m f6 0 O 'wryl N ^1 ~ ra i. tj ri ar H C IS tj _�f 5 �.9 V ws y L ge h V ¢ ri H q b ° O N N 0. 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EH a .f 'Cp.E E4'y [pyc� cc Ep v F F u 3 U o c " .E U Fi n2 xg 2� Qe Qe �s }0 /\ /) /2 $ � � § Q rips R! m .§ to� 3 J;X. \ r ■ � o , - & § ©.� § \ \ 2 ri 0-4 § ® \ $ � . �a \ — E k M 2 1p� � �� k t j\ ,! § \ | k { } �§ U§ § \\ \ �\ } �3 3 d _■ { §§ e ©� \ ) \ ` (% kl (\ ■2 !` % § k ) ) m t2 (t k/ �k ) \ ) k \ # ■� t j\ ,! § \ | [§ { } �§ \( \\ _■ { §§ e ©� ` (% kl (\ ■2 !` % § k a) (t k/ �k ) 2� # ■� §\ o U] {�_ k \ as ! 'E E Av ; / \§ \} V�� \ \� /\\ § \ | \/ \k ° o E E 0 %) \� \\ jN] )t) re _ (j) \|, })■ a`« - ;!) °� k}{ % ! ®a ■t! § ■k / /k/ 7� ))] ) }} /)} t j\ ,! § \ | D Z G) C, M m W R7W ice^ Parking Meter Setting the industry standard for single -space Smart Parking meters, the IPS M51' provides a simple parking user experience that is more cost - effective, customer - friendly, and more reliable than alternatives. The patented IPS solution uniquely provides a credit card enabled single -space meter mechanism that retrofits into your current on- street parking meter housing. IPS Smart Meters offer multiple payment options (coins, credit/ debit cards, smart cards, tokens, pay -by -cell, and optional NFC /contactless payment such as Apple Pay'" and Android Pay' "), solar power technology, and access to real -time data via a comprehensive web -based management system. Model 232 Physical Features • Universal meter mechanism retrofits almost all single -space meter housings, including Duncan, MacKay, and POM. Installation takes less than 15 seconds and requires zero modification to existing housing. • Mechanism is protected by zinc alloy meter dome and UV- resistant, anti -fog Lexan" cover. • Keypad has four easy -to -read mechanical buttons for intuitive payment navigation —rated for more than 250,000 cycles. • Tri- colored LED lights on front and back of meter alert enforcement officers of meter status: paid (green), unpaid (red), and meter fault (yellow). • Vandal- resistant coin slot /chute allows for worry-free operation and quick servicing. • Environmentally - friendly solar panel and combination rechargeable /back -up battery pack maximizes ongoing power. • Proven ability to operate under varying environmental conditions such as snow, sleet, rain, humidity, dust storms, extreme cold, and extreme heat. • RFID technology automatically identifies the meter location and downloads the correct operating parameters when meters are installed /replaced. • Meters are set up to allow for quick and easy sensor integration. Model 247 Model 895 Payment Options • Meters accept payment with credit /debit card, coins, tokens, and smart card. • Contactless payment acceptance with NFC applications such as Android Pay'" and Apple Pay'" (optional feature). • Meters integrate seamlessly with IPS PARK SMARTER'" pay -by -cell application and multiple other third party pay -by -cell applications for additional convenient payment options. • PA-DSS and Level 1 PC]-DSS certification ensures secure credit card transactions for customers. Wireless Technology • Meters communicate wirelessly via the cellular network and are securely connected to the IPS web -based Data Management System (DMS), eliminating the need for additional communication hardware. • Meters wirelessly notify parking operations staff of any faults, such as a card reader or coin validator jam, via text message, email, or both. Optional power- efficient BLE enables in- vehicle and smart payments through apps like Apple Pay'" and Android Pay' ", as well as fully integrates with other IPS technology like the Smart Collection System. Graphical Display • Large 160x160 pixel, backlit LCD operates at temperatures of -40'F to 185'F (-40'C to 85 °C). • Display can be customized and programmed remotely via web -based DMS. In the event of a coin jam, meter will continue to allow payment via credit /debit card smart card, or pay -by -cell and will display "Cards only, No Coins ". The message is reversed if there is a card reader jam. Centralized Data Management System • The most powerful and comprehensive parking data system in the industry, complete with mapping, financial, technical and administrative reporting tools consolidates all ' city -wide parking data sources. • Integrates seamlessly with the IPS portfolio of products, including vehicle detection �— sensors, Smart Collection System, Enforcement and Permitting solutions for parking operation optimization. • Access IPS utility applications to remotely manage maintenance, enforcement, collections and more from a smart phone or tablet. IPS, IPS Group, and other IPS -owned marks are trademarks and /or registered trademarks of IPS Group. Inc All th,rd - party names product names, trademarks are owned by the r respective owners, and are used for reference purposes only F- S .w.:bo -la m= ? , ;" I a �^ , !I, or e ^dorseme,.. ny any of tha .-omcan,a> above. x2017 IPS Group, Inc. All rights reserved .D D N D O Z V) IPS GROLJ /' K" Multi -Space Pay Station The MSl Pay Station is the latest generation of unattended payment systems from IPS Group. The MS1 incorporates the unique features of the proven IPS single -space platform, while offering customer focused features such as IntelliTouchTM transaction processing. The MS1 features robust hardware design, which includes a stainless steel cabinet and armored glass. 3 3 ski 10 Solar panel Key Benefits rlexibility: The MS1 is available in pay -by- space, pay- and - display, and oay-by -plate models. A simple change of the key pad and a firmware O update are all that are required to support the different modes. fl Unparalleled Power Efficiency: Powered by environmentally - friendly solar panels and combination battery packs to maximize ongoing power. Customization: Configurable buttons include help screens, alternative languages, max time, and more. Guaranteed Quality: High security stainless steel housing with weather and graffiti-reslstant powder coating make it both durable and easy to maintain. Improved Visibility: Blue LED lighting above the display provides enhanced visibility for motorists. technicians, and collections staff. Customer Friendly Features: IntelliTouchTm provides additional flexibility when completing a transaction. Users may begin the payment sequence in any order after which the MS1 will guide them through the transaction. Dependability: Pay stations communicate wirelessly on the GPRS /3G cellular network, ensuring fast and reliable communications while processing secure credit card authorizations, wireless downloads of rates and messages, and transmissions to the Data Management System (DMS). Easy Maintenance: Modularly designed with the technician in mind for easy plug- and -play maintenance. Future -proof Design: IPS Group's open interface provides seamless integration with third -party systems, such as enforcement, permitting, and ANPR (automatic number plate recognition) in order to further optimize parking operations. /P5 Large display Intuitive keypad 0 Card reader LED lighting lechnology Technical Specifications Weight: 175 Ibs C� Integration Ready RFID RFID Technology Dimensions: 12.5" x 12" x 60" (31.75 cm x 30.48 cm x 152.4 cm); MS1 is compliant with all relevant standards for disabled access. Power: Solar (standard) or AC Temperature Range: -40 °F to 185 °F ( -40 °C to 85 °C); Optional heater, AC units only. Payment Accepted: Credit and debit cards, smart cards, coins, tokens, pay -by- phone, and optional bill notes Cabinet Housing: Uni -body construction. High grade corrosion - resistant stainless steel treated and covered with weather and graffiti- resistant powder coating. Locks: Cabinet is protected by a six (6) point secure locking system. The outer vault door locks are protected by anti -drill spin disks. Upper and lower housing require separate keys. The collection vault has a dual locking system with a T -bar. Electronic locks available upon request. Display: Large monochromatic display screen is 320 x 240 pixels and allows for 7 lines of alpha- numeric or graphical messages. Display is protected by anti -glare coated armored glass (standard feature). Printer: High - resolution graphic thermal printer allows for customizable graphics, vouchers, and barcodes, which are programmable from the Data Management System (DMS). Coin Box Capacity: Two options for exchangeable coin box: 2450 coin capacity or 700 coin capacity. "Smart" sensing technology available in both coin box models. Bill Stacker (optional): 600 bill notes If 2017 'PS Group, Inc All rights reserved Solar Powered wireless Ultra -Low Power Technical Specifications Weight: 175 Ibs C� Integration Ready RFID RFID Technology Dimensions: 12.5" x 12" x 60" (31.75 cm x 30.48 cm x 152.4 cm); MS1 is compliant with all relevant standards for disabled access. Power: Solar (standard) or AC Temperature Range: -40 °F to 185 °F ( -40 °C to 85 °C); Optional heater, AC units only. Payment Accepted: Credit and debit cards, smart cards, coins, tokens, pay -by- phone, and optional bill notes Cabinet Housing: Uni -body construction. High grade corrosion - resistant stainless steel treated and covered with weather and graffiti- resistant powder coating. Locks: Cabinet is protected by a six (6) point secure locking system. The outer vault door locks are protected by anti -drill spin disks. Upper and lower housing require separate keys. The collection vault has a dual locking system with a T -bar. Electronic locks available upon request. Display: Large monochromatic display screen is 320 x 240 pixels and allows for 7 lines of alpha- numeric or graphical messages. Display is protected by anti -glare coated armored glass (standard feature). Printer: High - resolution graphic thermal printer allows for customizable graphics, vouchers, and barcodes, which are programmable from the Data Management System (DMS). Coin Box Capacity: Two options for exchangeable coin box: 2450 coin capacity or 700 coin capacity. "Smart" sensing technology available in both coin box models. Bill Stacker (optional): 600 bill notes If 2017 'PS Group, Inc All rights reserved C G) D v M U) IPS Revolution"' Pay Station Upgrade Kits IPS Revolution—t Upgrade Kits are designed to retrofit existing pay stations. This maximizes current investment and infrastructure, while upgrading to the latest parking meter technology. The kit updates outdated components with new IPS technology and features. Designed with the service technician in mind, the modular components can be easily removed, serviced, and replaced with no more than a screwdriver. Cities benefit from lower equipment upgrade costs, ease of maintenance, reduced overall cost of ownership, and seamless integration into the IPS Data Management System. Key Benefits Flexibility: The upgrade kits are available in pay -by- space, pay - and- display, and pay -by -plate models. A simple change of the keypad and a firmware update are all that are required to support the different modes. Unparalleled Power Efficiency: Powered by environmentally - friendly solar panels and combination battery packs to maximize ongoing power. Customization: Configurable buttons include help screens, alternative languages, max time, and more. Improved Visibility: LED lighting above the display provides enhanced visibility for motorists, technicians, and collections staff. Customer Friendly Features: IntelliTouch TIM provides additional flexibility when completing a transaction. Users may begin the payment sequence in any order after which the pay station will guide them through the transaction. Dependability: Pay stations communicate wirelessly on the GPRS /3G cellular network, ensuring fast and reliable communications while processing secure credit card authorizations, wireless downloads of rates and messages, and transmissions to the Data Management System (DMS). Easy Maintenance: Modularly designed with the technician in mind for easy plug- and -play maintenance. Future -proof Design: IPS Group's open interface provides seamless integration with third -party systems, such as enforcement, permitting, and ANPR (automatic number plate recognition) in order to further optimize parking operations. Large display Intuitive keypad Card reader LED lighting Current Kits Available Revolution'" ST Retrofits: Parkeon Stelio 0� MO Revolution" DL1 Retrofits: Digital Payment Technologies Luke Revolution'" SR Retrofits: Parkeon Strada Revolution" DLl (cus- tom faceplate design option) i� i= Revolution'" SM Retrofits: Siemens Prisma Revolution" RD Retrofits: Parkeon DG Revolution'" CL Retrofits: Cale MPC 104 Revolution'" V Retrofits: Ventek 400 =Bill Note Acceptor IPS, IPS Group, and other IPS -owned marks are trademarks and /or registered trademarks of IPS Group. Inc. All third -party names, product names. trademarks are owned by their respective owners, and are used for reference purposes only 1 � o p disclaims any afhkacion with ,:r e- dn.se-:-. uy any f t "e = o^roarnes referen -_ed above. 02017 IPS Group, Inc All rights reserved M z N 0 IPS Sensors IPS Vehicle Detection Sensors reliably detect the presence and absence of a vehicle in a parking space. The IPS sensor uniquely directs all sensing information to the IPS parking meter cellular communications backbone, saving customers the hassle of installing additional network equipment. This dramatically reduces the cost of ownership. The IPS sensor uses multiple proven sensing technologies to detect vehicles. Its unique design provides the most accurate data on the sensor market and allows for quick installation and servicing. Dome Mount Dome Mount • No street work required— sensor is integrated directly into the meter dome. • Easy access for maintenance and /or replacement. • Configuration for any parking environment. • Wireless connection to the IPS meter — sensor data communicated /transferred via cellular network. Pole Mount • No street work required— sensor is mounted on the meter pole. • Easy access for maintenance and /or replacement. • Wireless connection to the IPS meter — sensor data communicated /transferred via cellular network. In Ground • In Ground Sensor contains both power source and antenna for a completely wireless solution. • Wireless connection to the IPS meter — sensor data communicated /transferred via cellular network. Pole Mount t In Ground Benefits • Sensor communicates directly to IPS meter rather than a network overlay, such as a mesh communication network, providing the most reliable communication transmission available at a significantly lower cost. • Easy access to real -time occupancy data that is available via a web -based data feed, that supports maps and smart phone applications. • Reset meter to reduce congestion and generate turnover by preventing piggybacking. • Cost - effective method to implement demand -based pricing strategies. Integration When paired with IPS Smart Meters, sensors can seamlessly integrate with other IPS technology such as the PARK SMARTER'" mobile payment and parking guidance application, Parking Enforcement Management Solution, and more. • IPS back office system, the Data Management System (DMS), serves as a common data repository. Installation • Dome Mount: Simply remove the existing dome and replace with the new Dome Mount Sensor (requires M5 meters). • Pole Mount: Attach the provided U -bolts and back plate to the pole. Point backing plate towards the corresponding parking space and tighten the bolts. • In Ground: Can be done in coordination between City and IPS staff. For best performance, sensors are typically installed 2 -3 inches below the surface. For the most accurate results, sensors should be installed under the area where the metallic bulk of the car typically rests. 22017 IPS Group, Inc. All nghts reserved. I, 3 D Z D Gl m 3 M Z --I M 3 !ps Data Management System The IPS Data Management System (DMS) is a real -time, web -based application that allows parking professionals to remotely monitor their parking network from anywhere, at any time. A comprehensive set of financial, technical, and administrative reporting features paired with remote meter configuration make this system both intuitive and powerful. As one common back office for all IPS products, the DIMS allows managers to seamlessly integrate parking meters with vehicle detection sensors, pay -by -cell capability, and other smart applications. (All reports can be exported into various formats, including XLS, CSV, and PDF.) Homepage e 0 Key Benefits • Real -time updates and live alerts • Customizable routes to maximize efficiency • Seamless integration with all IPS meters and sensors • Smart Search to find all data related to search • Ability to monitor meter health remotely • Save customized report layouts for using only the needed data • User profiles to control — access CC'lect.Or Summary • Compatability with Android OS and Apple iOS 7, Battery Voltage Favorite and Saved Reports • Provides used reports based on user role automatically populated to the favorite reports • Favorite or saved reports accessible readily from the user dashboard • Displays on user dashboard lists the reports used most often • Ability to reuse reports as often as the user needs them Financial Reports Provide real -time financial information on meters, sensors, and smart coin collection systems Include individual meter audits to assess revenue and coin content Display revenue of a particular city block, street, or neighborhood for easy rate evaluation Provide monthly and annual summaries of all transactions Assist in parking ticket adjudication by displaying the date /time of the purchase, the amount of time punccased, and the transaction type Technical Reports • Provide real -time information and live alerts on the status of meters and sensors, including battery status, occupancy status, coin box status, and any faults such as coin or credit card jams • Include detailed event view for each meter, which displays transactions, operational status, and maintenance logs • Provide health status updates of the meter's power systems, which include battery and solar voltages Administrative Tools • Notify staff regarding faults and meter status via email, text message, or both to increase meter up -time and improve program efficiency • Provide accurate control and asset management through installation and inventory reports • Allow for easy adjustment of rates, hourly settings, and parking exceptions • Include user profiles to control and monitor user access to the DMS Utility Application • Works with Android OS and Apple IDS • Lets you view current maintenance requirements and log all service activity on your smart phone • Generates a customized list for fault logging using the current city standards • Allows access to change configurations and swap RFID tags remotely • Displays meter fault list from any location and directs technicians to identified meters • Integrates with both IPS and non -IPS equipment, and logs information in the DMS :2017 IPS Group, Inc. All rights reserved. PARK SMARTER TM PARK SMARTER'" is a mobile app that takes cities to the next level of Smart Parking. With the PARK SMARTER'" app, your city's parking transactions are more convenient and flexible, and provide an optimized mobile parking experience. The Bluetooth- enabled app seamlessly integrates with existing IPS Smart Meters. Plus, cities that implement IPS single -space Smart Parking meters or multi -space pay stations can use PARK SMARTER'" at no additional cost. Live alerts, reporting and data analytics, and easy monitoring are available through the IPS Data Management System (DMS). Visa Checkout enables the citizen to pay for their parking space without registering a credit card in the app. The PARK SMARTER'" mobile app fully integrates rate structures to enforce city parking policy. PARK SMARTER'" is in partnership with the Visa Commerce Network. The PARK SMARTER'" app offers: • Real -time notifications alert users in advance of parking expiration • Parking Finder provides direction to open parking spaces • Ability to pay and extend parking session remotely (if allowed by parking policy) • No convenience fees VO FIND NEARBY AVAILABLE SPACES OLO INCREASE METER TIME REMOTELY [r MULTIPLE CARDS AND VEHICLES PER ACCOUNT 2017 IPS Group, Inc. All rights reserved. Parking Enforcement Management Solution IPS continues to exceed industry standards by offering innovative technology solutions that bring greater efficiency to parking operations, which now includes the IPS Parking Enforcement Product Suite. The next - generation Parking Enforcement Management Solution manages the entire citation lifecycle from issuance to collections and incorporates state -of- the -art real -time technology and customer service resources. The IPS solution is built from the ground up and future - proofed to stand apart from aging and obsolete legacy enforcement systems and equipment. This fully- integrated solution from IPS includes a handheld citation writer, a back office web -based application, and an online public portal. FEATURES • All -in -one enforcement device integration with IPS meter integration • Dashboard features real -time statistics, heat mapping, user activity and performance analytics • On- demand visual reporting with multiple export formats • Cross - platform, cross- browser and cross - device compatibility • Single sign -on (SSO) enables access to meter and enforcement data in one back office INTEGRATION WITH: • National Law Enforcement Telecommunications Systems (NLETS) in all 50 states • Verizon and T- Mobile • Third -party cashiering and financial systems • LPR technology • Letter Mailing and Lockbox Payment Services 2017 IPS Group, Inc. All rights reserved. The most innovative on the market today, our easy -to -use handheld citation writer ensures parking enforcement officers experience a convenient, quick and efficient citation issuance process. FEATURESINCLUDE: • All -in -one 1 -piece or 2 -piece solution, Android OS compatible • Real -time syncing and connectivity • Lightweight and portable, but rugged to withstand weather and heavy -duty use • High contrast, easy -to -read screen • Integrated thermal printer produces easy -to -read tickets • Magnetic strip and smart card reader for payment collection • High - resolution color photos, e- chalking and heat - mapping • Scofflaw and customized notifications. The Enforcement Management System (EMS) is a real -time, web -based enforcement application that gives officers access to case information including high -level citation summaries, photos, notices and letters, adjudications and voids. FEATURESINCLUDE • Cross - compatible interface across all operating systems and devices • Advanced search capability and option for manual citation — = entry • Adjudication and disposition management Personalized report libraries • Payment and refund processing • Notice and letter processing The Citation Portal is a website that allows citizens to review the current status of their citation, pay or obtain information on how to contest their citation, review fine amounts including late fees, and obtain additional information. FEATURESINCLUDE: • Real -time access to citation status and transaction history • Highly secure PCI compliant application ' Cross - compatible interface supports all browsers and devices • Customizable interface and branding Li Comprehensive (Smart) FAQ and customer service reporting • Accepts all major credit cards 3 D Z D G) M 3 M Z Y ;. Permit Management Solution The IPS Permit Management Solution provides property managers for cities, educational organizations, and other agencies the flexibility and convenience to manage the entire parking permit lifecycle from initial design through fulfillment via a web -based system. Property managers can search for the most current and accurate permit information by license plate number, location, contact name, or permit number, as well as check permit order status, 24 hours a day, 7 days a week. FEATURES Flexible permit types and rates including residential, guest, and daily permits in multiple formats such as decals, hang tags, or electronic permits • May be implemented as a stand -alone solution or pre- integrated with the IPS Parking Enforcement Management Solution • Comprehensive online reports such as payments and activity are easily generated and available in a variety of formats including Excel and PDF Permit- seekers can review rates and availability of spaces, apply for a permit, upload verification documents, and purchase permits online in real time • Immediate access to temporary permits available in printable format • Secure 24/7 login and access to permit information; vehicle and permit data updated in real time © 2017 IPS Group, Inc. All rights reserved. o I v IVD SECURE LOGIN AND ACCESS 7 FULLY - INTEGRATED Q ADVANCED SEARCH OPTIONS MANAGEMENT & FULFILLMENT • Fully- integrated with IPS Parking Enforcement Management Solution • 24/7 secure login and access to permit information • Permits available as decals, hang tags, or electronic • Vehicle and permit data updated in real time • Void lost, damaged and stolen permits • Process and generate renewal letters • Waiting List management • Advanced search options CUSTOMER CONVENIENCE • Easy online registration, permit ordering and renewal • Instant email notification • Temporary permits available immediately • Permit status updates via email or text message lPs } GROL /P Smart Collection System The IPS Smart Collection System provides a more streamlined, secure and efficient process for collecting, counting and reconciling parking meter revenues Dfrom IPS Smart Meters. The system provides cash collections accountability and accurate revenue tracking, transparency to the meter audit, and access to collections data from anywhere, at any time, with real -time transmission through n wireless communication. O - r r Features & Benefits (') / With BLE- enabled IPS Smart Meters, —� the Collection Head confirms collection Oand allows meter to transmit collection information to the web -based Data Z Management System (DMS). m 11IN • With BLE- enabled meters, collection can -oin Canister be completed without collection card, streamlining the process. :ollection Head :ollection Can • Time - stamped data is reported to the DMS for accurate auditing. • Includes a mobile application for Smart Collection System management. • Offers an additional level of accountability through reconciled reports. • Reduces loss with a secure and tamper- resistant cash box. • Constructed of lightweight aluminum to maximize collection capacity. • Available with a tool tray and cup holder - optional. Shock- absorbing Ergonomic Weight Capacity Secure, Tamper- resistant Frame Height - adjustable Handle Markings Locks "w - I I i How to Install* 11) Place Collection Head on Collection Can. Assign Coin Canister to pole using the mobile app. ® Place new Coin Canister into meter and lock. How to Collect Coins Remove Coin Canister from meter. Insert Coin Canister into Collection Head and turn to release coins. Replace Coin Canister into meter and lock. 'Smart Collection System is compatible with the single -space MS Parking Meter with BLL technology © 2017 IP5 Group, Inc. All rights reserved '-i /PS IPS Group, Inc. The Next Revolution in Parking Ship to: IPS Group, Inc. 5601 Oberlin Drive, Suite 100 San Diego CA 92121 858.404.0607 Date: February 7, 2018 Sales Quote #: Customer tD: Attn: Address on file Subtotal $ 42,901.00 Sales Tax 0.0775 Total $ 44,318.58 To accept this quote please sign and Any additional costs for permitting /tax will be added to the final invoice cost Thank you for your business! Salesperson „ Date NA Ground FOB San Diego TBD Net 30 Qty Item 1)"', ipt wn Unit Price Line Total 85 (n) Nl5 Smart Parking Meer $495 $ 42,U7� tAi 3.00 Card Entry Die Casting $19 $ 57.00 7.00 Battery Pack 795- 600 -HP3 $30 $ 210.00 6.00 Coin Validator $69 $ 414.00 1.00 Battery Charging Daisy Chain $115 $ 115.00 3.00 RFl Meter Housing Tag $10 $ 30.00 85.00 Freight $7.50 $ 637.50 78.00 Installation Training and Comissioning $10 $ 780.00 Subtotal $ 42,901.00 Sales Tax 0.0775 Total $ 44,318.58 To accept this quote please sign and Any additional costs for permitting /tax will be added to the final invoice cost Thank you for your business! 5601 Oberlin Dr., Suite 100, San Diego, CA 92121- Teh858.404.0607 Fax:858.408.3352 - sales®lpsgroupinc.com Attachment "C" RESOLUTION NUMBER A RESOLUTION OF THE SEAL BEACH CITY COUNCIL APPROVING A PROFESSIONAL SERVICES AND EQUIPMENT PURCHASE AGREEMENT WITH PCS MOBILE FOR PARKING ENFORCEMENT EQUIPMENT, TECHNOLOGIES, AND SERVICES TO THE CITY THE SEAL BEACH CITY COUNCIL DOES HEREBY FIND AND RESOLVE: Section 1. The City Council has previously approved various agreements for portions of services to manage the parking system. Section 2. The City Council intends to implement a parking system and services to manage the parking lots and beach lots in a way that replaces existing equipment and enhances services to the community. Section 3. This purchase was based on a competitive bid. Section 4. This award of a professional services agreement is categorically exempt from review under the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines Sections 15301, 15305, and /or 15331, and statutorily exempt from CEQA review because it provides services to replace existing services and will not cause any physical change or adverse impact on the environment. This project is further categorically exempt pursuant to Section 15061(b)(3) of the State CEQA Guidelines because it can be seen with certainty that there is no possibility that the services will have a significant effect on the environment. Section 5. Based on the foregoing, the City Council hereby approves and authorizes the City Manager sign an agreement with PCS Mobile in an amount not to exceed $198,523.50 to provide equipment, technologies and services in the attached Exhibit A, effective immediately. Section 6. The City Council hereby approves the proposed professional services and equipment purchase agreement price not to exceed $198,523.50 which is available from account ST2017 Comprehensive Parking Management Plan for equipment purchase in the FY 2017 -2018 Budget. Resolution Number PASSED, APPROVED and ADOPTED by the Seal Beach City Council at a regular meeting held on the 12`h day of February, 2018 by the following vote: AYES: Council Members: NOES: Council Members: ABSENT: Council Members: ABSTAIN: Council Members: Mike Varipapa, Mayor ATTEST: Robin L. Roberts, MMC, City Clerk STATE OF CALIFORNIA } COUNTY OF ORANGE } SS CITY OF SEAL BEACH } I, Robin L. Roberts, City Clerk of the City of Seal Beach, do hereby certify that the foregoing resolution is the original copy of Resolution Number on file in the office of the City Clerk, passed, approved, and adopted by the Seal Beach City Council at a regular meeting held on the 12th day of February, 2018 Robin Roberts, MMC, City Clerk PROFESSIONAL SERVICES AGREEMENT Between City of Seal Beach 211 8th Street Seal Beach, CA 90740 H Portable Computer Systems, Inc. dba PCS Mobile 1200 W Mississippi Ave. Denver, CO 80223 303 -552 -3977 This Professional Service Agreement ( "the Agreement') is made as of February 12, 2018 (the "Effective Date "), by and between PCS Mobile ( "Consultant'), a Colorado corporation, and the City of Seal Beach ( "City "), a California charter city, (collectively, "the Parties "). S7296- 0001 \1236808v1.doc z S7296- 0001 \1236808vt.doc RECITALS A. City desires certain professional services. B. Consultant represents that it is qualified and able to provide City with such services. NOW THEREFORE, in consideration of the Parties' performance of the promises, covenants, and conditions stated herein, the Parties hereto agree as follows. AGREEMENT 1.0 Scope of Services 1.1. Consultant shall provide those services ( "Services ") set forth in the attached Exhibit A, which is hereby incorporated by this reference. To the extent that there is any conflict between Exhibit A and this Agreement, this Agreement shall control. 1.2. Consultant shall perform all Services under this Agreement in accordance with the standard of care generally exercised by like professionals under similar circumstances and in a manner reasonably satisfactory to City. 1.3. In performing this Agreement, Consultant shall comply with all applicable provisions of federal, state, and local law. 1.4. Consultant will not be compensated for any work performed not specified in the Scope of Services unless the City authorizes such work in advance and in writing. The City Manger may authorize extra work to fund unforeseen conditions up to the amount approved at the time of award by the City Council. Payment for additional work in excess of this amount requires prior City Council authorization. 2.0 Term This term of this Agreement shall commence as of the Effective Date and shall continue for a term of 5 years unless previously terminated as provided by this Agreement. 3.0 Consultant's Compensation City will pay Consultant in accordance with the rates shown on the fee schedule set forth in Exhibit A_ for Services but in no event will the City pay more than $198,523.50. Any additional work authorized by the City pursuant to Section 1.4 will be compensated in accordance with the fee schedule set forth in Exhibit A. 2of11 S7296- 0001 \1236808v1.doc 4.0 Method of Payment 4.1. Consultant shall submit to City monthly invoices for all services rendered pursuant to this Agreement. Such invoices shall be submitted within 15 days of the end of the month during which the services were rendered and shall describe in detail the services rendered during the period, the days worked, number of hours worked, the hourly rates charged, and the services performed for each day in the period. City will pay Consultant within 30 days of receiving Consultant's invoice. City will not withhold any applicable federal or state payroll and other required taxes, or other authorized deductions from payments made to Consultant. 4.2. Upon 24 -hour notice from City, Consultant shall allow City or City's agents or representatives to inspect at Consultant's offices during reasonable business hours all records, invoices, time cards, cost control sheets and other records maintained by Consultant in connection with this Agreement. City's rights under this Section 4.2 shall survive for two years following the termination of this Agreement. 5.0 Termination 5.1. This Agreement may be terminated by City, without cause, or by Consultant based on reasonable cause, upon giving the other party written notice thereof not less than 30 days prior to the date of termination. 5.2. This Agreement may be terminated by City upon 10 days' notice to Consultant if Consultant fails to provide satisfactory evidence of renewal or replacement of comprehensive general liability insurance as required by this Agreement at least 20 days before the expiration date of the previous policy. 6.0 Party Representatives 6.1. The City Manager is the City's representative for purposes of this Agreement. 6.2. Steven McKay, Finance Manager is the Consultant's primary representative for purposes of this Agreement. 7.0 Notices 7.1. All notices permitted or required under this Agreement shall be deemed made when personally delivered or when mailed 48 hours after deposit in the United States Mail, first class postage prepaid and addressed to the party at the following addresses: 3of11 S7296 -0001 \1236808v 1.doc To City: City of Seal Beach 211 8th Street Seal Beach, CA 90740 Attn: City Manager To Consultant: PCS Mobile 1200 W Mississippi Ave Denver, CO 80223 Attn: Steven McKay 7.2. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 8.0 Independent Contractor 8.1. Consultant is an independent contractor and not an employee of the City. All services provided pursuant to this Agreement shall be performed by Consultant or under its supervision. Consultant will determine the means, methods, and details of performing the services. Any additional personnel performing services under this Agreement on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant's exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance. 8.2. Consultant shall indemnify and hold harmless City and its elected officials, officers, employees, servants, designated volunteers, and agents serving as independent contractors in the role of City officials, from any and all liability, damages, claims, costs and expenses of any nature to the extent arising from Consultant's personnel practices. City shall have the right to offset against the amount of any fees due to Consultant under this Agreement any amount due to City from Consultant as a result of Consultant's failure to promptly pay to City any reimbursement or indemnification arising under this Section. 9.0 Subcontractors No portion of this Agreement shall be subcontracted without the prior written approval of the City. Consultant is fully responsible to City for the performance of any and all subcontractors. 4of11 S7296- 0001 \1236808v1.doc 10.0 Assignment Consultant shall not assign or transfer any interest in this Agreement whether by assignment or novation, without the prior written consent of City. Any purported assignment without such consent shall be void and without effect. 11.0 Insurance 11.1. Consultant shall not commence work under this Agreement until it has provided evidence satisfactory to the City that Consultant has secured all insurance required under this Section. Consultant shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms provided by the City if requested. All certificates and endorsements shall be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time. 11.2. Consultant shall, at its expense, procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damages to property that may arise from or in connection with the performance of this Agreement. Insurance is to be placed with insurers with a current A.M. Best's rating no less than A:VIII, licensed to do business in California, and satisfactory to the City. Coverage shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001); (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto); and, if required by the City, (3) Professional Liability. Consultant shall maintain limits no less than: (1) General Liability: $2,000,000 per occurrence for bodily injury, personal injury and property damage and if Commercial General Liability Insurance or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to this Agreement/location or the general aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: $1,000,000 per accident for bodily injury and property damage; and (3) Professional Liability: $1,000,000 per claim /aggregate. 11.3. The insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms supplied or approved by the City to state: (1) coverage shall not be suspended, voided, reduced or canceled except after 30 days prior written notice by certified mail, return receipt requested, has been given to the City; (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, (3) coverage shall be primary insurance as respects the City, its directors, officials, officers, 5of11 57296 -0001 \1236808v1.doc employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant's scheduled underlying coverage and that any insurance or self- insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant's insurance and shall not be called upon to contribute with it; (4) for general liability insurance, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the services or operations performed by or on behalf of the Consultant, including materials, parts or equipment furnished in connection with such work; and (5) for automobile liability, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Consultant or for which the Consultant is responsible. 11.4. All insurance required by this Section shall contain standard separation of insureds provisions and shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents, and volunteers. 11.5. Any deductibles or self- insured retentions shall be declared to and approved by the City. Consultant guarantees that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self- insured retentions as respects the City, its directors, officials, officers, employees, agents, and volunteers; or (2) the Consultant shall procure a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. 12.0 Indemnification, Hold Harmless, and Duty to Defend Consultant shall defend, indemnify, and hold the City, its officials, officers, employees, volunteers and agents serving as independent contractors in the role of city officials (collectively "Indemnitees ") free and harmless from any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful death, in any manner arising out of or incident to any acts or omissions of Consultant, its employees, or its agents in connection with the performance of this Agreement, including without limitation the payment of all consequential damages and attorneys' fees and other related costs and expenses, except for such loss or damage arising from the sole negligence or willful misconduct of the City. With respect to any and all such aforesaid suits, actions, or other legal proceedings of every kind that may be brought or instituted against Indemnitees, Consultant shall defend Indemnitees, at Consultant's own cost, expense, and risk, and shall pay and satisfy any judgment, award, or decree that may be rendered against Indemnitees. Consultant shall reimburse City and its directors, officials, officers, employees, agents and /or volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity 6of11 S7296- 0001 \1236808v1.doc herein provided. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by Consultant, the City, its directors, officials, officers, employees, agents or volunteers. All duties of Consultant under this Section shall survive termination of this Agreement. 13.0 Equal Opportunity Consultant affirmatively represents that it is an equal opportunity employer. Consultant shall not discriminate against any subcontractor, employee, or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex, sexual orientation, or age. Such non - discrimination includes, but is not limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff, or termination. 14.0 Labor Certification By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Workers' Compensation or to undertake self- insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 15.0 Entire Agreement This Agreement contains the entire agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings, or agreements. This Agreement may only be modified by a writing signed by both parties. 16.0 Severability The invalidity in whole or in part of any provisions of this Agreement shall not void or affect the validity of the other provisions of this Agreement. 17.0 Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of California. 18.0 No Third Party Rights No third party shall be deemed to have any rights hereunder against either party as a result of this Agreement. 7of11 57296- 0001 \1236808v1.doc 19.0 Waiver No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a party shall give the other party any contractual rights by custom, estoppel, or otherwise. 20.0 Prohibited Interests; Conflict of Interest 20.1. Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the Services, or which would conflict in any manner with the performance of the Services. Consultant further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, Consultant shall avoid the appearance of having any interest, which would conflict in any manner with the performance of the Services. Consultant shall not accept any employment or representation during the term of this Agreement which is or may likely make Consultant "financially interested" (as provided in California Government Code § §1090 and 87100) in any decision made by City on any matter in connection with which Consultant has been retained. 20.2. Consultant further warrants and maintains that it has not employed or retained any person or entity, other than a bona fide employee working exclusively for Consultant, to solicit or obtain this Agreement. Nor has Consultant paid or agreed to pay any person or entity, other than a bona fide employee working exclusively for Consultant, any fee, commission, gift, percentage, or any other consideration contingent upon the execution of this Agreement. Upon any breach or violation of this warranty, City shall have the right, at its sole and absolute discretion, to terminate this Agreement without further liability, or to deduct from any sums payable to Consultant hereunder the full amount or value of any such fee, commission, percentage or gift. 20.3. Consultant warrants and maintains that it has no knowledge that any officer or employee of City has any interest, whether contractual, non - contractual, financial, proprietary, or otherwise, in this transaction or in the business of Consultant, and that if any such interest comes to the knowledge of Consultant at any time during the term of this Agreement, Consultant shall immediately make a complete, written disclosure of such interest to City, even if such interest would not be deemed a prohibited "conflict of interest' under applicable laws as described in this subsection. 21.0 Attorneys' Fees If either party commences an action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such litigation shall be entitled to have and recover from 8of11 S7296- 0001 \1236808v1.doc the losing party all of its attorneys' fees and other costs incurred in connection therewith. 22.0 Exhibits All exhibits referenced in this Agreement are hereby incorporated into the Agreement as if set forth in full herein. In the event of any material discrepancy between the terms of any exhibit so incorporated and the terms of this Agreement, the terms of this Agreement shall control. 23.0 Corporate Authority The person executing this Agreement on behalf of Consultant warrants that he or she is duly authorized to execute this Agreement on behalf of said Party and that by his or her execution, the Consultant is formally bound to the provisions of this Agreement. IN WITNESS WHEREOF, the Parties hereto, through their respective authorized representatives have executed this Agreement as of the date and year first above written. CITY OF SEAL BEACH PCS MOBILE M Attest: M Jill R. Ingram, City Manager Robin L. Roberts, City Clerk M Name:Martin Murphy Its: Vice President in Name: Approved as to Form: Its: 0 Craig A. Steele, City Attorney 9of11 S7296- 0001 \1236808v1.doc EXHIBIT A: SEE EXHIBIT A: PCS MOBILE PROPOSAL 10 of 11 S7296- 0001\1236808v1.doc City of Seal Beach, CA Invitation to Bid Mobile License Plate Recognition Technology Presented by N114 -if i mobile 1200 W. Mississippi Ave. Denver, CO 80223 October 20, 2017 Table of Contents Cover Letter Qualifications Hardware and Software Solution Technical Compliance Matrix Technical Support Proposed Training Plan LPR Warranty Program Optional Fixed LPR Solution Pricing V mobile n 0 r� m r+ r+ M Mt pcs mobile IN a-1 pcs mobile- October 20, 2017 Dixon Resources Unlimited Jennifer Rentz T e n n ife rCc1 d ixo n reso u rces u n l i m ite d.co m RE: Invitation to Bid — Mobile License Plate Recognition Technology Dear Ms. Rentz, PCS Mobile is pleased to submit our proposal for the ITB referenced above. mobility solved PCS Mobile is a corporation that has focused on providing mobile technology solutions for State and Local agencies throughout the United States for over twenty four (24) years. We are a key integrator of the Genetec AutoVu LPR systems, both mobile and fixed. With the most experience in parking LPR deployments, PCS Mobile is best suited for your needs. We have AutoVu Certified technicians across the country to include the Los Angeles area. We are providing a proposal for License Plate Recognition systems and services only. PCs Mobile partners with the best in the industry for a complete Pay by Plate Environment. Additional information and joint project list experience is provided within our proposal. Reasons why others have selected PCS Mobile for their projects: • Credible - We are focused and financially sound. • Reliable - We are process oriented and responsive. • Partners - We listen and are accountable. As Business Development Manager, I can testify that: • 1 am authorized to represent PCS Mobile. • We have reviewed and understand the elements of this ITB. • Our proposal indicates our interest in the project and intent to deliver and support a solution that meets the ITB requirements. • I certify that the information and data submitted is true and complete to the best of my knowledge. 1200 W Mississippi Ave. • Denver, CO 80223 • P 303.346 -2487 • F 303346 -4274 • 888.836 7841 N1114 J-1 pcs mobile Our company information requested is as follows: • Company Name: • Principal Place of Business: • Tax Identification No: • Contact for the RFQ: • Sean's email: • Sean's phone numbers: mobility solved Portable Computer Systems, Inc. DBA PCS Mobile 1200 W. Mississippi Ave, Denver, Colorado (HQ) 84- 1396969 Sean Bruecken seanb @ocsmobile.com 303.552.3977(0) 720.708.9277 (m) Reference following document and attachments to this letter. We look forward to the opportunity to serve the City of Seal Beach and ultimately its citizens. Please do not hesitate to contact me if you have any questions or require further information. Sincerely, PCS Mobile Sean Bruecken Business Development Manager 1200 W. Mowssippi Ave. • Denver. CO 80223 • P 303 -M 2487 • F 303346 -4274 • 898 836 7941 C n d r+ O� 7 mobile 2. Qualifications Key Personnel PCS Mobile has formed the following project team for Seal Beach's LPR project. City of Seal Beach Customer Sean Bruecken PC5 Mobile Customer Lead LPR Integrator Genetec LPR Mfr Erik Granum Sales Engineer Lexi Anderson Ryan Arthur Chris Mercer Project Manager Lead Technician Director of Services The following staff of PCS Mobile, and Genetec will fulfill key project duties: PCS Mobile Personnel Primary Work Reporting Entity /Position Sean Bruecken Customer Lead PCS Mobile President LexiAnderson Project Manager Customer Lead Ryan Arthur Lead Technician PCS Project Manager Chris Mercer Director of Services PCS Project Manger Assigned Staff Field Service Reps Lead Technician Genetec Personnel Role ErikGranum Sales Engineer Michael Dixon Regional Sales Manager Assigned Staff Project Implementation and Integrations Assistance PCS Mobile Staff Sean Bruecken /Business Development Manager, Customer Lead Sean leads the License Plate Recognition business at PCS Mobile. He has a background in Construction Management and as a Journeyman Electrician. He both served in the USAF as an Electrical and Environmental Systems Specialist working on F -16 Fighter Aircraft and attended Bowling Green State University where he received a bachelor's degree in Con- struction Management. With a range of project management and technical experience, he brings great value to the PCS Mobile team. Lexi Anderson /Project Manager Lexie joined the PCS team bringing with her a background in many fields including Quality Assurance, Criminal Justice, Customer Service and Incident Management. Lexie has worked most previously as a Quality Supervisor for a management company where she dealt and addressed all customer complaints. Lexie has a Bachelor of Science in Criminal Justice from the University of Northern Colorado Ryan Arthur /Field Service Rep III Ryan Arthur has been working for PCS Mobile since 2012. He specializes in Genetec LPR systems, mobile data terminals, modems, mounting and docking solutions from Gamber Johnson and Havis. Prior to joining PCS Mobile, Ryan was with Trans -Cor Information Technologies for seven years. Ryan is AutoVu Certified in fixed and mobile LPR installa- tions. Chris Mercer /Director of Services Chris has a Bachelor of Science in Management Information Systems from the Southern Illinois University, Edwardsville School of Business. His career has spanned work in GIS, RF Comm, plastic injection molded manufacturing, real estate, and, for the past 8+ years, aer- ospace manufacturing Project availability schedules for all key personnel PCS Mobile fully intends to assign the listed personnel to your project. At this time the pro- posed project team is available so long as the City's proposed schedule of contractor selection and implementation is maintained. If these schedules extend there may be need to adjust certain personnel due to other project commitments. Should this occur, PCs Mobile assures the City that any replacement personnel will meet or exceed the qualifications of the initially listed project team. Recent Project Manager performance Lexi Anderson is best suited for the Project Manager position of your project. She understands how to plan and execute a project successfully from start to completion. She has years of project management experience and continues currently to manage LPR deployment projects for PCS Mobile across the country. Lexi focuses on process and consistent documentation of all tasks, keeping the project team of PCS Mobile, our Partners, and our customers on task and schedule. Reference following project list that includes Lexi's experience. Project Plan PCS Mobile will work with Seal Beach and your chosen partner(s) to focus on and deliver the License Plate Recognition systems on the desired timeline. TIMEFRAME Below schedule reflects what PCS Mobile can perform. • Executed Contract (Receipt of Or- der) • Project Kick -Off Meeting • Begin Delivery of Product to site. • Begin on -site implementation and installation • Complete mobile installation and testing of four (4) vehicles — as- suming access to all vehicles on ar- rival. TBD Scheduled within one week After Receipt of Order (ARO) 4 - 6 weeks ARO 6 weeks ARO 8 weeks ARO • Complete installation and testing of Security Center server • Complete training on LPR System • Delivery of Close -Out Material Similar Reference Projects 10 weeks ARO 10 weeks ARO After installations are complete and as agreed upon with the City PCS Mobile has the most experience in deploying mobile and fixed LPR for parking enforce- ment in the county. We have completed more successful integrations with our partners than any other. This allows us to best perform for the City and support after installation. Below is an abbreviated list of PCS Mobile's experience in installing and supporting LPR for our current customers. Partial list of PCS Mobile LPR Customers. City of Milwaukee, Wl City of Detroit, MI City of Aspen, CO City of Concord, CA City of Boulder, CO UT Southwestern, TX City of Ft. Collins, CO Standard Parking (SP+) Multiple Projects University of Denver(DU), CO Louisville, KY Washington State Patrol, WA UT El Paso, TX USAA Federal Savings Bank Petaluma, CA Winter Park Resort, CO Bethlehem Parking Authority, PA City of Arvada, CO Premier Adjusters, Scofflaw CU Anschutr Campus, CO New Orleans, Scofflaw Colorado State University, CO Sexor County Sheriff Aurarla Higher Education Campus, CO City of Houston, TX City of Santa Monica, CA Spokane Airport WA Loyola Marymount University, CA LAZ Parking Multiple Projects California State University Long Beach, CA City of Davis, CA UC Colorado Springs, CO Salt Lake City, UT • UW Milwaukee, WI City of Seattle, WA UW LaCrosse, WI Town of Breckenridge, CO UC Boulder, CO City of Golden, CO University of California Los Angeles, CA City of LaCrosse, Wi University of Utah, UT New York City Housing Authority, NY City of Niagara Falls, NY Pepperdine University, CA Murrleta Police Department, CA City of Pasadena, CA Park City, UT City of Napa, CA Kimley Horn and Assoc. City of Harrisburg, PA Park Smart, Walnut Creek, CA CSU Northridge, CA UC Son Diego, CA Stanford University, CA Easy Pony LAX, CA City of Vallejo, CA Provo, UT Jefferson County Sheriff, CO American parking, Tulsa, OK City of Renton, WA Oregon Health and Science University, OR* Ber National Automation — Multiple Projects City of Bedford, PA Los Gatos PD, CA Utah Valley University, UT Los Angeles Metro Transportation Authority, CA Fresno Airport, CA City of Omaha, NE City of Kerrville, TX Denver Health, CO Mission PD, TX Caramel by the Sea, CA 2 d �D O fl. N O �D N O C O 7 pc-r, mobile 3. Hardware and Software Solution PCS Mobile will work with Genetec to provide a comprehensive mobile License Plate Recogni- tion solution for Seal Beach's project. a. Overview of LPR system & offerings AutoVu is the IP license plate recognition (LPR) system of Security Center, Genetec's unified security platform. AutoVu automates the identification of vehicle licenses plates for agencies looking to enhance applications for parking enforcement. Key Features of AutoVu The municipal solution enables permit, overtime and scofflaw enforcement applica- tions. In- Vehicle Data It is possible for parking enforcement officers to search for a full or partial license plate number in the in- vehicle database. If the read license plate data is in the sys- tem, the user will be able to review each read or hit corresponding to the search criteria, as well as any associated data on screen, including the street address. In- Vehicle Mapping In- vehicle mapping allows Parking Enforcementto precisely display on a map where a LP read or hit took place without having to decipher complex GPS coordinates. Users can pan as well as zoom in and out of the map to define a custom view point. The system is designed to work with mapping data; many clients have ESRI maps which can be converted to this format. b. System component descriptions 1. Camera • Monochrome progressive scan ALPR camera with a resolution of 3024X946(XGA) @ 30fps. • Color context camera with a resolution of 640x480 @ 30fps. • Capable of being equipped with a 12mm, 16mm, 25mm, 35mm or SOmm lens. • Operating temperature range from -4 °F to 131% with an extended temperature option ranging from -40 °F to 1317. • Storage temperature range of -40 °F to 1857. • Supports vibration according to standard MIL -STD 810G 514.6 (Figure 514.6 C -1). • Resists bumps according to standard IEC 60068 -2 -29 (Directions: t X, :t Y, t 2). • Resists shock according to standard MIL -STD 81OG 516.6. • Unit is sealed according to standard IP67 IEC 60529. • Unit has extruded aluminum housing. • Unit has an integrated pulsed LED illuminator available in 850nm, 740nm and 590nm wavelengths. • Dimensions: 1.65 (H) x 4.75 (W) x 4.75 (D) inches excluding cabling and mounting brackets. • Weight: 1.5 lbs. • Dynamic exposure allowing all- weather reading of dirty or obstructed plates. The camera can read at skew angles up to 45 degrees. • Color context camera uses CMOS technology to capture color images in low light conditions. • The camera status LED can be disabled for covert operations. 2. Mobile LPR processor • Supports international license plate reading. • Dedicated AtomTM N2600 per camera (XGA). • Has up to 2 ALPR camera unit inputs. • Two (2) 10 /100 /1000 Base -T Ethernet ports. • Two (2) dry- contact inputs. • 12V /500mA auxiliary power output. • Two (2) output relays. • Operating temperature range from 407 to 150 °F. • Storage temperature range of -407 to 185 °F. • Has a high- temperature auto shutoff protection mechanism. • Operates on a 12 -24VDC power supply @ 60W. • Dimensions: 12.6 x 8.6 x 4.72 inches. • Comes with brackets allowing for horizontal or vertical mounting. • Provided with stabilizer bar with integrated wire strain relief. • The central processing unit is able to output plate reads in a user - configurable XML format 3. Bock office hardware/software (e.g., CPU, memory, OS, browser) Security Center and the AutoVu module are capable of operation on a virtual server provided by the MTA. Several key aspects of running the software on a virtual server include: • Maximum capacity of a virtual machine with the exact same specifications as the proposed "metal box" is reduced by 20%. • A dedicated Network Interface Card (NIC) should be assigned per instance of the Archiver Role when using virtualization. • Virtual machine must run on Windows Server 2008 R2 and VMware Ready hardware. • Windows 2003/2008 Server running a Domain Controller is not supported. 4. Other (e.g., licensing restrictions if any) The proposed solution includes licensing for five (5) concurrent users for the Se- curity/AutoVu Software. Additional licenses are available at additional cost. c. Explanation of how LPR system will fulfill or exceed Seal Beach's key operational needs Function at Locations with Fixed LPR: Important to Seal Beach is the integration between your chosen LPR solution and mo- bile enforcement strategy. Below is an explanation of how the mobile LPR system will integrate with the fixed Genetec AutoVu LPR and Free Flow software at your beach lots: When the fixed LPR camera at entrance captures a plate read, a chosen convenience time will be allowed to the parker per Seal Beach's direction. After the convenience time has passed, if the parker has not paid for their parking via methods outlined in the fixed solution strategy this plate will be added to the "In -Lot Violations" list. This list will also auto populate into a Scofflaw list that will be referenced by the mobile parking enforcement units. When a mobile LPR unit enters a facility with fixed LPR installed; the mobile unit will be able to efficiently drive the lot and will be notified when an In -Lot Violation is read. Now the enforcement staff may address and issue a citation as needed. Function at Locations without Fixed LPR: For the locations that do not have fixed LPR will be enforced by mobile; the enforce- ment will follow a more traditional LPR strategy. When the mobile unit enters a facil- ity, the operator will either manually select the location that they are in or use the Auto Select feature that will use GPS and the configured mapping to select their park- ing zone. This will now associate all reads to appropriate permit lists and time limit rules assigned to that location. As the operator drives the lot, vehicles will be "digitally chalked" for time limit enforcement and reference permit list(s) and scofflaw list(s). Further detail of each functionality provided below. 1. Parking Enforcement (e.g., time restriction violations, meter violations) rime Limit Hits If a vehicle read is identified as having been parked longer than the allowable time limit, the AutoVu Patroller will sound an audible alert. A window pops up that displays the LP read and hit information at time 1 and time 2. The review process includes: • Review of the vehicle image and license plate at time 1 and time 2 • Review of the position of the vehicle on a map at timel and time 2 Z Parking scofflaw & suspect vehicle identification Hot List Hits Upon a match, the AutoVu Patroller will sound an audible alert. A window pops up that displays the LP read as well as the hit category, hotlist color and any additional information on the vehicle of interest from the hotlist. AutoVu systems can be con- figured to support a virtually unlimited number of different hot lists such as scoff- laws, stolen vehicles, other wanted vehicles etc. During the review process the Au- toVu Patroller continues to pro- cess license plate reads and alert of potential hits against the hot - lists. Alerts are stacked in order of priority and time. When rejecting a hit, the system can be config- ured such that the user has to se- lect a reason for the rejection. Re- jected hits can be reviewed in Se- curity Center. users may want to aaa iicense plate numbers of new vehicles of interests to a hotlist directly in Patroller. These new entries remain in the manual hotlist until the expiry period, as defined by the system administrator. 3. optional Off-street parking enforcement The Genetec AutoVu LPR system can enforce time limit and permit enforce- ment in your off - street lots. You can set up time limits and permit zones for individual structures or down to the individual rows. Permit Hits If a vehicle is read that is not in the selected permit list, the AutoVu Patroller will sound an audible alert. A window pops up that displays the LP read and hit infor- mation for review. The arocess is similar to that a hot list hit. al!gow fV x �L C� G u C E O v u u ■ �i �! I | S� E| u} Z! E! E/ ƒt c� � jk ,k/ !2\&)� ;# ! !�` � |§�# - ;,!!•`J= //) / ) / \/ 0 /\ / \ \k § { / } /kk / - k - _ ;! wo - ` - § {] 2� k} /(� k :k k) 12 - \k\ k! )k\ k{ \�: 2 �!, §� zz 72 �} �\ _( 4!` \ \k \ - : q ;3§ !/! |6a j3± §!& .,! 1 •t� n S 7 n O mobile 5. Technical Support PCS Mobile has built a strong technical support team that includes multiple technicians that focus solely on the Genetec AutoVu LPR solution and appurtenant hardware and software. Our expertise in the mobile technology industry affords our customers resources to support existing systems such as Netmotion and others. Following is information on the standard offering from PCS Mobile that is included in our pro- posal (reference Mobile Assurance Summit Column). Many customers chose additional sup- port to include recurring site visits, training, preventative maintenance, and more. These op- tions can be discussed and customized to Seal Beach's specific needs. Mobile Assurance'for Genetec AutoVu LPR... • A national leader in voice, video and data mobility, PCS Mobile has traditionally offered services and service contracts. We offer two levels of Genetec AutoVu LPR support— "Mobile Assurance Basecamp" and "Mobile Assurance Summit" Below is a breakdown of each level of support avail- able to our customers. sure the system works after update, including integrations, plug -ins mobile assurance mobile assurance Basecamp Summit Cost Included w/ purchase Based on Deployment Size 0 of AutoVu Systems Trouble tickets can be initiated and tracked in the portal. Duration Life of Deployment Renewable Annual Contracts Help Desk: We answer all calls when available. Customers can . quarterly review upon request. leave message that multiple support people can pick up. Line items services available on project or hourly basis. We accept emails to supportLMparrobile.com. 0 0 Contact befor that day Response commitment (assuming business days). noon— Withi• 4 hrs Call after noon — by noon next day We always provide diagnostics to determine source of problem. 0 0 In addition to diagnostics, we address unlimited concerns • and questions for 30 days after install. Mobile Assurance After 30 days: Service hours available at hourly rote, block of 0 hours or fixed -fee proposal. If installed by PCS Mobile After 30 days: A continuation of unlimited hours of service. 0 This provides a predictable annual expense for the Customer. Workmanship warranty in 1st year. If manufacture repair is required, we work with manufacturer's 0 0 Support Desk to acquire RMA. We track RMA's for the Customer. Shipping costs, if any, are still • covered by Customer. We provide up to four (4) hours of configuration changes regardless of complexity. • We install software and firmware updates from the Manufacturers including Genetec and computing and wireless suppliers. We make 0 sure the system works after update, including integrations, plug -ins on the server, updates on the cameras and the patroller vehicle. If the updates require it, we provide training on changes. Customer is granted access to the PCS Mobile Service Portal. 0 Trouble tickets can be initiated and tracked in the portal. We provide monthly reports of your service tickets and quarterly review upon request. Line items services available on project or hourly basis. On -site services including removal and /or replacement . of RMA equipment. Preventative Maintenance. Mobile Academy training services. Vpcs mobile 1200 W. Mississippi Ave. • Denver, CO 80223.888- 836 - 7841 Mobile Assurance .O O O W fD fl. d 3 3� �i 7 pcs mobile 6. Proposed Training Plan Our Project Manager will work with Seal Beach to design a custom Training Plan per your spe- cific needs. As a standard; our LPR Training will consist of two sessions. One for backend software to in- clude running reports, management functions, and system configuration. Second for opera- tions and Enforcement Staff. - Classroom style training that covers: • Introduction to LPR and its uses • How to operate your LPR system specific to Seal Beach's needs • Any specific operational considerations such as Netmotion VPN, integrations, etc. • Review sample enforcement route - In Field training: o Following predesigned and approved enforcement route; PCS Mobile Trainer will work with Enforcement Staff for hands on experience and Q &A - After initial site work: • Per our support offering; Seal Beach can call at anytime to ask questions and for basic training needs and our technical resources will be happy to help • If follow up training on site or remote is desired; PCS Mobile can provide a proposal for such services Following are some samples from the Training Plan. Not included are training manuals, ros- ters, Powerpoint, and leave behinds for reference. pcs mobile mobility solved Auto Vu Patroller and Security Center Training ..ter 10/20/2017 IO AUfOVU Patroller Khat is AUIOW Paholler� m11ttlMI Ild 1e11enI ihrye `m ta'IP,Zt WIN., ymi nl f I,,, I .r aaeq hii,. rh.1 ycu an vake Ailu immeda;e Mwn, • colloaJara mrnmamnad Nmhng e�roxemelrt J Sample Workflow __ eaw.ww msxwnawnwa. wa.[[p«wxpaixma. PRE - PATROL CHEMIST LE%AMPEE): r p w xeN .x rxi o. J NM MM V[m¢[s i ximxl W V SrMa of axF MxiM. Msalwi raxuwvrwawne wcx aan ratssuue vmaa�aunrsraama,[ra.IN n wc�®arow.xo�pa wa+ p p(Q rxppcx cpxxm�px arncs xax(paos wapaN NrPwXr [1 O[tl nuwpawou �cz emu xua Napawax.aery� n CNIYtl4ux p9wxWOSaMrtlaaa�tulFU el.'rymnnaxrtamp®Itlf OpIMRYRC.rF Y W inF tl M[Ts n m .pww.oaF.NmmvexeeemmcaeFU.g®ng o FuY� xuws.�wwaws Some Definitions CAO: wxw rrF eraNr.txz rvn vfx¢u yyp(rx rirzp[af2i� AxxrscFmRarzu Mt16(Wl: if AYEXKIE p W Au�aj A WtK4(MFMiEO YMMIWI'Y. YFiWt _. 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YXMat OIfIIXNU CIIf WXXIN6 U[FX'f 6Ulae1 • SIMr M1RIXEW 01 �(w+'�t a 4ort;p On aen W e rvk (vwX w vMwt n [erm'.1 MII. eo ]ourT m ]mr le Yq r .vee.nXln'r,.re.Iw+Xam wxlm�rMruk xM +f +ve e, ek•emfwiPu tl wurc egw.e.] a wrma Xu, w m.+X meprxv lrr plot x llw m.rue m ewmme srox PN.ore+p. wr =+Pa+Ewea,a..ere. xmM]leExr.,w F+rnee,a mp•X mmpa m a Lvaef,M eµMe,.rx. are Muw wMlOrlovEprMtE: urrXEIO"rRlS [ rixTRaP rsxowax-MSer swxiF aTXKIFS aPE pllE laXfNfpFEMEM MIaPOM1pIWK4]OMf/ r 93 M .0014. IM Selecting an Overtime Enforcement Zone Grtm rv'sflatnind <pturetM'NXK4. e. oauananMF Then, a(tvpt Llx M]on re�nw IMIma6ea In ]YLKt PHZpEE • MfPVWYI[4 "Ifl aeaealwR9l Mu raUYH4[vass rrM axf zoNe lacawaa waxen _ Mn. �\ 1W[N fCW aOIS[] MR]Ffaf SUXFF Show Due olsaun v[xalrs rxNr, Ir srn. sr sFFx, xX[ pu wpEMOpcEM[nr. sneer anwFpnM[pwr ro xxnno.vrawsYOS- �E0.wMF YL WL9rIMf 0.Ulrt I]GIED Br MERYR WEIrINf[pUIFS XIl[dM Overtime Violation Hit (PG 20 -25) anennv xler,ee xl. �I .. Q - IM Panty Ilnloj �. 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ST.1II.TAI.INIEHENr..EA SLEIIIIAN!HEPEELAWPEWW 31N iTae HE,[[r Aa AWaC/.NE.SFLOFY WNf Nl91ro 410000YINgfpIMNEFRR Enforcing a Hit ACCVNNOANITAI I MRATEEPAO RANR.- NANnAfNiGM[ /W �pN IgFNNIRCF. �I�K ORCfA Hw ONI.NAEO. Now LET'S LOOK AT HOW TO MANAGE 13 ... N..uR. Selecting a Permit Enforcement Zone I. NCxMWNxVlipl I. NELOO RM4R I, OLAANOOA Permit Hit (PG 19 -20) bra Mnll�i 1 It .t. a10 wr.wr. Accepting or Rejecting a hit — Permits BE Overtime », •, Ni Nuv xL AeaanomemuneAnaz LMaxcco AC6AINEAHIT - WS ... - I TLO. r RIA.. ST.1II.TAI.INIEHENr..EA SLEIIIIAN!HEPEELAWPEWW 31N iTae HE,[[r Aa AWaC/.NE.SFLOFY WNf Nl91ro 410000YINgfpIMNEFRR Enforcing a Hit ACCVNNOANITAI I MRATEEPAO RANR.- NANnAfNiGM[ /W �pN IgFNNIRCF. �I�K Enforcing a Hit ACCVNNOANITAI I MRATEEPAO RANR.- NANnAfNiGM[ /W �pN IgFNNIRCF. �I�K Manual Capture Now It's REALLY time to drivel Editing Reads s lnNxwxuuunXRE .AGwEAwur usswx ' I. E.. IPA R.R M1O r/AI VFO WILL BE AEBGNM P WHECLE Ax WM PERnOM ME FUNC1gX5 Y[ BEG TO R. ME'. A..' ON IMIMNG iPSWEI' -' OR01Gl1pX: YfNRPMf XIR IXfO YOU WYYI M ).1P.59VF UY iO CY11Mf 1M CVrtr}TIMWI OV UrIANlPMMR�EP WLL �� � NE�MMEKYFYM CWFPAlWJ WN 0' EoP R(:PUMOIE{ Editing Reads s 1IX THE MAO MMnf aa ' NA FL YfNRPMf XIR IXfO ).1P.59VF IWEB WNf4VbJ FSlttt 1[4PI VES M Sample Workflow After Patrolling �wnnwn wu v�evaenxtw'e wglnxmPfdNW AFTER PATROL WORKFLOW(EXAMPLE) � roEOC aE. MnwuA: Gsvomlrwon »Gw.A.wum IscoxfwanX. MERE m urrEWr wrlGxsnvAiuxu wwx YovEw a: 1] 1WXMME Vrxx1E• ➢IWGKN 6V11Y Starr V 1X[VEXInEA ME IMSR.(MI PfWwUX I0o3UMINIJIEt p xE9NFM Vd[IFISFIEYMrG�ZMOh GY MMONM IRME. per mobile Patroller Training Exercise: Please fill out this checklist and return to the trainer. Wait to be assigned a vehicle by the trainer. Once assigned, please begin Pre - Patrol Checklist ❑ Review each item below before starting. If you are unsure about a step, please refer to the training handouts prior to continuing. 7 Turn on the Vehicle's ignition (fully start up the vehicle). ❑ Identify the Sharp Cameras, and note green lights ❑ Identify the Tire/Wheel imaging Cameras ❑ Open the back compartment and identify the processor and cabling ❑ Identify the Laptop ❑ Log on to Patroller ❑ Check Patroller connection status (no red icons within Patroller) ❑ Check cameras within patroller. Ensure video feed is green ❑ Check Patroller connection to GRS ❑ Check Patroller connection to GRS Security Center ❑ Select the Permit List for the N route ❑ Select the Overtime list for the N route Begin Patrol Checklist Route: ❑ Carefully, begin driving the route - Lot 3 ❑ Accept One (or more) Permit Hit - Lot 16 ❑ Note your movement on the map in patroller ❑ After your first pass, try using the auto - select zone features. Finish Patrol Checklist ❑ Make sure the vehicle is parked where it is supposed to be parked. ❑ To log off Patroller ❑ Turnoff the Vehicle's ignition (fully startup the vehicle). The LPR system will remain on for 1 hour. ❑ Be sure the vehicle is clean and remove any personal items. Notes Questions for the trainer: Trainee Name (print): Trainee Signature: DATE: r a 3 O mobile 7. LPR Warranty Program PCS Mobile provides a one year warranty against any defects in workmanship from installation or other services. The Genetec AutoVu LPR system includes a one year Return and Repair warranty as outlined in the following warranty document. Extended Advance Swap warranty is provided as OPTIONAL. We would be happy to review all of the various warranty programs and schedules with the City if desired. GenetecTM Standard Software and Hardware Warranty Overview Version 9.2 2017/04/18 Table of Contents 1 Overview 2 Standard Software Warranty Overview 2.1 Standard Software Warranty Coverage 2.2 Products covered by Standard Software Warranty 3 Standard Hardware Warranty Overview 3.1 Standard Hardware Warranty 3.1.1 Coverage 3.1.2 Products Covered 3.1.3 Summary 4 GenetecTM Extended Hardware Warranty Overview 4.1 GenetecT" Extended Hardware Warranty 4.1.1 Summary 5 GenetecTM Hardware Warranty Terms and Conditions 5.1 Terms and Conditions 5.1.1 Warranty on repairs and replacement parts 5.1.2 Exclusive Warranty Remedy 5.1.3 Warranty Exclusions 5.1.4 Relocation of AutoVuTM Mobile Systems Appendix A: Hardware Warranty Lengths 3 3 3 3 3 3 3 4 4 5 5 5 6 6 6 6 6 7 8 1 Overview The following document describes the hardware warranty levels and Hardware Extended Warranties offered by Genetec Inc. for products developed, manufactured, and sold by Genetec Inc. 2 Standard Software Warranty Overview 2.1 Standard Software Warranty Coverage Genetec Inc. warrants that its software products will perform in all material respects in accordance with the accompanying user manual, and the media on which the software product resides will be free from defects in materials and workmanship under normal use. Software defects are covered through Service Releases and Cumulative Updates which are available for a period of 1 year from the date of the software purchase. A copy of the Software License Agreement and GenetecT Advantage Agreement is also available for review on the GenetecTM website: hfto: / /www.genetec.com /Documents /EN /SLA/EN- Genetec- Software - License - Agreement -EU LA. odf. 2.2 Products covered by Standard Software Warranty • All packaged software products developed by Genetec Inc., including but not limited to Security Center, Security Center Mobile, OmnicastTM, SynergisT'", Plan Manager, SipeliaTM^, and AutoVUTM Patroller. • Purchased upgrades. • 90 -day coverage for all custom software applications developed by Genetec Inc. using one of the GenetecT" Software Development Kits (SDK). 3 Standard Hardware Warranty Overview 3.1 Standard Hardware Warranty 3.1.1 Coverage Genetec Inc. warrants each product it manufactures to be free from defects in materials and assembly in the course of normal use and service, and provides technical assistance related to these defects. The GenetecTm hardware warranties cover both the product hardware and software running on the product, with the exception of appliances running one of the GenetecT" software products (for example, SV -16, SV -32, and SV -PRO), in which case the software warranty takes precedence over the hardware warranty for software related issues. The Genetecn` Standard Hardware Warranty does not cover the labor costs for sending a Genetec'*' engineer on -site to evaluate a system problem and /or determine if there is a warranty issue and /or replace a defective product. 3.1.2 Products Covered All hardware products manufactured or resold by Genetec Inc., including but not limited to, AutoVuThi` Sharp, AutoVun' SharpX, Access Control Hardware, SMC, Synergisra Cloud Link, SV -16, SV -32, SV- PRO, and respective accessories are either covered by the Standard Warranty or fall under the manufacturer warranty. 3.1.3 Summary 'Additional charges maybe applied if damage is a result of using the product in away that it is not typically intended to be used. Product may be replaced by a fully functional refurbished product. Customer is responsible for all shipping charges to return the product back to Genetec, and Genetec will cover the shipping charges to send the product back to the customer. 2 Product standard warranty lengths and maximum extended warranty lengths can be found in Appendix A. 3 Genetec1O SV -PRO, SV16v3, SV32v2, and aCDVideo are covered are covered by onsite support parts and labor from their respective anginal manufacturer. Apart from SVI&3 and SV32J2 hard drrveiencoder cards, no advanced replacement or returns are offered for these products. Product DOA follows the same procedure as onsite repair. Please refer to Appendix A for warranty duration and terms for the concemed products. 4 See note 3. 5 See note 3. 6 See note 3. 7 Services to perform the upgrade are not included. Support will only upgrade free of charge, if an upgrade is deemed necessary to resolve an issue or bug. Please refer to Appendix A S Product standard warranty lengths and maximum extended wanamy lengths can be found in Appendix A. 19 In Warranty Repairs Product return and repair Included.' Advanced replacement of Included within 90 days of purchase (12 months on some Access Control defective product hardware).2 3 Unit repair turnaround time 10 business days between receipt by Genetec Inc. and ship date to customer.° Functional product return Service charge for returned product with no defect found.5 Product DOA (within 90 days Free advanced replacement of a new product. a of shipment) Product Software UpdatesMpgrades Product software and Included.' firmware updates /upgrades Length of warranty Period Warranty According to products Warranty start date On the day the product is delivered. 'Additional charges maybe applied if damage is a result of using the product in away that it is not typically intended to be used. Product may be replaced by a fully functional refurbished product. Customer is responsible for all shipping charges to return the product back to Genetec, and Genetec will cover the shipping charges to send the product back to the customer. 2 Product standard warranty lengths and maximum extended warranty lengths can be found in Appendix A. 3 Genetec1O SV -PRO, SV16v3, SV32v2, and aCDVideo are covered are covered by onsite support parts and labor from their respective anginal manufacturer. Apart from SVI&3 and SV32J2 hard drrveiencoder cards, no advanced replacement or returns are offered for these products. Product DOA follows the same procedure as onsite repair. Please refer to Appendix A for warranty duration and terms for the concemed products. 4 See note 3. 5 See note 3. 6 See note 3. 7 Services to perform the upgrade are not included. Support will only upgrade free of charge, if an upgrade is deemed necessary to resolve an issue or bug. Please refer to Appendix A S Product standard warranty lengths and maximum extended wanamy lengths can be found in Appendix A. 19 4 GenetecTm Extended Hardware Warranty Overview 4.1 Genetec' Extended Hardware Warranty An Extended Warranty allows you to extend the Standard Warranty length for hardware products sold by Genetec Inc. that are eligible for a warranty extension (see Appendix A — Hardware Warranty Lengths). 4.1.1 Summary 9 Additional charges maybe applied if damage is a result of using the product in away that it is not typically intended to be used. Product maybe replaced by a fully functional refurbished product. Customer is responsible for all shipping charges to return the product back to Genetec, and Genetec will cover the shipping charges to send the product back to the customer. to See note 1. 11 Customer is responsible for all shipping charges to return the product back to Genetec, and Genet ec will cover the shipping charges to send the product back to the customer. 12 Services to perform the upgrade are not induced. " $ee note 4. 14 Product standard warranty lengths and maximum extended warranty lengths can be found in Appendix A. 15 See note 6. Return and Repair In Warranty Repairs Advanced Replacement Product Return and Repair Included. 9 Not applicable. Advanced Replacement of Included within 90 days of product Included.10 Defective Product purchase. Unit Repair Turnaround time 10 business days between receipt Customer responsible for replacing and by Genetec Inc. and ship date to returning the defective product to customer. Genetec Inc." within 30 days, otherwise MSRP of product will be invoiced to customer. Functional Product Return Service charge for returned product Service charge for returned product with no defect found. with no defect found. Product Software and Product Software Updates/Upgrades Included.12 Included.13 Firmware Updates /Upgrades Length of Extended Warranty Warranty Period According to product.14 According to product.15 Warranty Start Date On the day the product is delivered. On the day the product is delivered. 9 Additional charges maybe applied if damage is a result of using the product in away that it is not typically intended to be used. Product maybe replaced by a fully functional refurbished product. Customer is responsible for all shipping charges to return the product back to Genetec, and Genetec will cover the shipping charges to send the product back to the customer. to See note 1. 11 Customer is responsible for all shipping charges to return the product back to Genetec, and Genet ec will cover the shipping charges to send the product back to the customer. 12 Services to perform the upgrade are not induced. " $ee note 4. 14 Product standard warranty lengths and maximum extended warranty lengths can be found in Appendix A. 15 See note 6. 5 GeneteCTm Hardware Warranty Terms and Conditions 5.1 Terns and Conditions The GenetecT Standard and Extended Hardware Warranty are governed by the below terms and conditions relating to repairs, replacements, remedies, or exclusions to the warranty. 5.1.1 Warranty on repairs and replacement parts All GenetecT products serviced by Genetec Inc. for repair and replacement parts are warranted against defects in workmanship and materials for either a period of 90 days, or the remainder of the original warranty; whichever is the longest. 5.1.2 Exclusive Warranty Remedy During the applicable warranty period and in the event that a product is determined by Genetec Inc. to be defective in materials or assembly, Genetec Inc. will at its sole discretion either credit the customer the price paid for the defective product, or repair the defective product without charge, or replace the defective product with a new or refurbished product, or replace the defective product with a different product with identical or better specifications. 5.1.3 Warranty Exclusions The following items are not covered by the GenetecTM Standard Hardware Warranty: • Equipment received by Genetec Inc. which does not match the serial number captured during RMA process with GTAC. • Equipment not furnished by Genetec Inc. • A product which is used with non - supported ancillary equipment or software. • Freight cost to return a product to Genetec Inc. • Defects or damages resulting from customer's improper testing, operation, installation, maintenance, modification, alteration, or adjustment. • Defects or damages from misuse, accident, or neglect. • Defects or damages resulting from use of the product in ways other than its normal and customary manner. • Defects or damages resulting from drilling holes, adding decals or other adhesives, or by painting the product. • Defects or damages due to lightning or other electrical discharges. • Product that is disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim. • Modification, abuse of, or tampering with, the product. • Normal wear and tear. _ 1 11 6 5.1.4 Relocation of AutoVuTm Mobile Systems Relocating a hard mounted AutoVuT Mobile System from one vehicle to another will void the warranty on the cables. This does not apply to portable systems with magnetic mounts. 7 Appendix A: Hardware Warranty Lengths 4 years 4 years 4 years 4 years Not applicable 2 years 2 years 2 years 0 SharpOS 1 year follows Included within 90 days of product hardware purchase. warranty SharpOS 1 year follows Included within 90 days of product hardware purchase. warranty 1 year Not applicable Included within 90 days of product purchase. 1 year Not applicable Included within 90 days of product purchase. 3 years 3 years Included for the duration of the warranty. SV -16v3 is under HP warranty (Next Business Day, On -Site for parts and labor). The hardware 3 years 3 years warranty covers the unit itself excluding the hard disk which is covered by advanced replacement from BCDVideo for the duration of the warranty. SV -16v4 is under HP warranty (Next Business Day, On -Site for parts and labor). The hardware 3 years 3 years warranty covers the unit itself excluding the hard disk which is covered by advanced replacement from BCDVideo for the duration of the warranty. SV -16v5 is under HP warranty (Next Business Day, On -Site for parts and labor). The hardware 3 years 3 years warranty covers the unit itself excluding the hard disk which is covered by advanced replacement from BCDVideo for the duration of the warranty. 4 years 4 years 4 years 4 years Not applicable 2 years 2 years 2 years 0 3 years 3 years Included for the duration of the Not applicable warranty. SV -32v2 is under HP warranty (Next Business Day, On -Site for parts and labor). The hardware warranty covers the unit itself 3 years 3 years excluding the hard disk and the 2 years encoder cards which is covered by advanced replacement from BCDVideo for the duration of the warranty. SV -PRO is under Dell's Pro - 3 years 3 years Support warranty (Next Business Not applicable Day parts and labor). SV -PRO is under HP WordlWide warranty (Next Business Day, On- Site for parts and labor). The hardware warranty covers the unit 3 years 3 years itself excluding the hard disk and 2 years the encoder cards which is covered by advanced replacement from BCDVideo for the duration of the warranty. BCDVideo products are under HP Extension possible 5 years Not applicable warranty (Next Business Day parts upon request on a and labor). case by case basis 2 years Not applicable 12 months Not applicable 2 years Not applicable 12 months Not applicable 2 years Not applicable 12 months Not applicable 2 years Not applicable 12 months Not applicable 2 years Not applicable 12 months Not applicable 5 years' Refer to Patroller ADV Not applicable Not applicable 1 year Not applicable Not applicable Not applicable i http: //w . panasonic.wm /busineSSAOUghbookf computer - support- warranty- infonnation.aSp 0 Manufacturer policy Not applicable Manufacturer policy applies.3 Not applicable applies' Manufacturer policy Not applicable Manufacturer policy applies.5 Not applicable applies4 1 years Not applicable Not applicable Not applicable Warranty on individual Warranty on individual components, Not applicable components. Not applicable NOT the topline kit Manufacturer policy Not applicable Manufacturer policy applies.s Not applicable applies' Manufacturer policy Not applicable Manufacturer policy applies.10 Not applicable applies9 2 http: llwww. gamberlohnson .coausitesrdefault/Gles/7160- 0264- 04_O.pdf 3 hap: llwww. gambegohnson .com /silestdefauft files/7160- 0264- 04_O.pM 4 hup:itwww.lifesafetypower.com/docOsp_tac.pdf 5 http7/ www. lfesa fetypower.com /docOsp_tac.pdf 6 http: / /www.delwpsu.com/ 7 http: //w .hidglobal.00m /warranty -policy a http: //w .hidglobal.mm /warranty -policy g htlps: l/ www.rfideas.coMSUpport/warrenty- information 10 htlps: // www. rfidess .wm /suppoNwarranty4nformation 10 u r� V rF O� een d X (D C. r N O_ C O� 3 pcs mobile 8. Optional Fixed LPR Solution PCS Mobile has great experience in deploying and supporting Genetec's fixed LPR solutions. The nearest to Seal Beach is at CSLI Long Beach. A combined mobile and fixed LPR solution makes for a very efficient enforcement strategy and provides additional data for planning and management purposes. Operational use of a combined mobile and fixed LPR solution is pro- vided in Section 3. "Hardware and Software Solution ". Following is some information on the Genetec Fixed LPR hardware and Free Flow software. Deployment is simplified by the POE+ cameras requiring less power and connectivity infra- structure. PCS Mobile also has expertise in cellular are solar deployments at remote locations when power and network is not available or if it is easier to not have to tap into existing re- sources. FEATURE FOCUS EPA License Plate Recognition AutoVu Free -Row Track Of- Street Parking Violations in Real -Time AutoVLfI Free -Flow, a module of Genetec's AutoVu automatic license plate recognition (ALPR) solution, increases parking enforcement efficiency by providing a real -time inventory of vehicles parked illegally in monitored parking lots. Officers can easily identify lots with unenforced violations and optimize their patrol route based on real -time information. AutoVu Free -Flow records the license plate of vehicles entering and leaving a monitored parking lot, and compares them to the list of permit holders and payments received through pay -by- plate - enabled pay stations and mobile parking apps. Vehicles parked beyond their purchased time are automatically marked as a violation awaiting enforcement in AutoVu's live violation report. How it Works . AutoVu Free -Flow tracks vehicles parked in individuollots, and updates theirstotus in real -time. Vehicle Arrival The vehicle's license plate and arrival time is captured. Parking Time Purchase Parking time is _% purchased through connected pay stations or mobile apps. Parking Time Expires Patrons are granted a configurable grace period 1 to exit or purchase more parking time. 0 Grace Period Ends The vehicle is added to enforcement lists and distributed to patrol vehicles and officers. Key Benefits ► Boost enforcement productivity by dynamically optimizing patrol routes and focusing on parking lots with unenforced violations ► Measure the evolution of your violation capture rate overtime by tracking how many violations were not enforced ► Automatically identify returning scofflaws as they enter a parking lot and alert officers on patrol ► seamlessly connect to third -party pay stations, mobile payment apps and permit management systems LR Enforcement Once an officer issues a violation ticket, the vehicle's status is 1 updated in the back - office. Ir Vehicle Exit The vehicle's license plate and exit time is captured. NEXT P A G F A FEATURE FOCUS I AutoVu Free -Flow Modernize Your Off- Street Parking Operations Leverage AutoVu ALPR data to enhance enforcement and track key parking performance indicators overtime. Here are some of the ways AutoVu Free -Flow enhances your operations: yn Automatically Synchronize Violation Lists with Mobile ALPR Units AutoVu Free - Flow's live violations report can be reviewed through AutoVu's back -office interface, orsynchronized with parking enforcement vehicles using AutoVu Patroller to maximize enforcement productivity. AutoVu Violation Report ► AutoVu's live violation report displays the list of vehicles parked illegally in the selected parking lot, alongside the context image captured at the vehicle's arrival. �li� u Track the Evolution of Enforcement Efficiency Track how many illegally - parked vehicles leave without being issued a ticket and optimize your enforcement schedule and resources based on the evolution of parking behaviors over time. r Y Alert Officers of Returning Scofflaws Automatically detects vehicles on your scofflaw list and notify parking enforcement officers of their arrival and location. © 2015 Genetec All rights reserved. Genetec, the Gen free logo. Gran cast. Syreigis, and A,r:o ,. are either registered trademarks or trademarks of Genetec All other trademarks contained herein are the property of their respective owners, ge rleteCCo m pcs mobile Proposed Cost Elements Proposal: Op0ona Fixed Olk on She Server 0ee: 10 -Oct -17 Customer: City of Seal Beach VI Fstinator: S. Bruecken PROPOSED COST ELEMENTS -SUMMARY Annual costs - Software and Maintenance NvM OR and Free Flow Software 5 50,698.00 - - - WlreleasNetwort:WubonforFlxedOR opUOnal - - - GenetecAdvantage (SaXware Maintenance AgeenieM)- Asexual Cost $ 480.00 Included $ 48000 $ 480.00 Mobile Muman[e Support - Annual Cost $ 2,70.00 Included $ 1,70000 $ 2,7W.W Extended Warranty Option- Fine Year Advance Purchase Ni nt Optional - - - Subtotal $ 53,878.0 $ $ 3.1800 $ 3.180.0 '^ ThB proposal does not acccurh for sales tax 5 P[ mobile Propasetl Cost Elements M wrbe.N.e On SXeLmY W aMlvnaen,a pav4eanyt.vM,bn, 3 S !!mm 5 e.-en agmsi, Fm NreyteJro aprinyl Mp�NgetN tr.M.tb 1•Nnl IYMjp,E ire.11Ln4e MIhW Nwmn Q¢1e6Matlk's +S ! +aax S 1yPOW m f YnAe rewillnaearoGeaaSmnYblp ew3. rpw55va -ve4 Pbww S Ya•9^ Cosls Wananzy00M1Vau Gusl¢E0.owb6F Im��.� GiEiw¢w ^Peeinweve >aaaq.IMace[I t 5 I. f &MM IaKNrp mrbw ro!urruoe.rn.m Payawv.n. S W[sREZFmwum �eY enelzlPwn z 5 .9..1m f fAm.W •. ane /din. wrpVCEx[RI[C.mn�YPNVen •NeVUwnV,sN YH- VLFHFRKLC F.mu, .kYh['. GENFPKSNryV pNlrygwln�vnl vaunmybarYnww.Y Omna (omanen 45 53L.m tro m�n,eewwwwm¢e¢e m, IVO[r Repuree udenn.rcesq Pepuem evvaMeaNlee WSGV� uwunoiMaprlw- uvamawYn�WeaY nPw FEeo !a% 35 z]W.m 5 3,WZ.W Fm61¢w 4ae4pm mVfanNI .r e a Pr[{N,Mm.{�eY fto o.¢. aabVevaYe rnwn 35 zsmm 5 ,..,. VN[I.1 S.nM mame,menl of fired LeR ar paY hem- F'tr6 WSnewrveNrlW ¢aler vp WrF. No[akuni urz.knmY aYgen.IrrlpelnrpNtrmsaru5•wnl z5 L3WW f l�m •+^N P�¢•laea ¢n Ne b, mobt.NOtlor� �nWNMN No,3rww4 nwef eeaXumr bmYNaNPOwNV na z 5 Emm S 43Wm exnwm.Ymm�a ams Ulz.mmx, wrnr mvA.nen renew M Latl nm..e . W Nu E.eaeuayununulnveuk oe3u.+aRm.w ¢wte,imgkmna[am . nann,o. m¢an vlosensYrs f.erN.eeuRW.r man Nnkw s s >mm s 4SP4.W Nwmn.aPr u n f.,in w a.m.. twRre.nm,tm ••me[�nawekamk, am.a.a, e, mNq a aek w nm,n knem¢. wvMrCmwP On SXeLmY W aMlvnaen,a pav4eanyt.vM,bn, 3 S !!mm 5 !604.00 NreyteJro aprinyl Mp�NgetN tr.M.tb 1•Nnl IYMjp,E ire.11Ln4e MIhW Nwmn Q¢1e6Matlk's +S ! +aax S 1yPOW m f YnAe rewillnaearoGeaaSmnYblp S Ya•9^ Cosls Wananzy00M1Vau 11 1, m $ .4NYV Wptle ,rrenryVWeae M56vW M1On PeoeneN S (oCS -IhtwM FOmOmen(Joa One 111 zoCmlon RaewrteNmmp Rapaemu¢newapzY 65 SAm$ L]WW •. ane /din. Ylw (nma en1e,P, Na, „a ILLVtWKar Ynv YeenNmniwq F anryrnN tro m�n,eewwwwm¢e¢e m, Pepuem evvaMeaNlee ,ae ie.ne,eawNrn.ma.ew>n,Y.� wnreriw <aTnrean w IrteWeeryanr¢anarte6 6 5 L119m f NNmn.,m xw L. NN IN ma b, i� 3 s 3.eoom s a.W.m m firma W �w¢�amy s Ym� �m archer weKssl emgatt Hba•e,anWar anulanm�.P 11 HAm waNXrcavummnuP6tM pim,I—riwE PvaPaWn Wileae 3 S m S Wm cor.,`WOUPa a¢Nen Lwwee, a1 OUMm^EneNmn 3 f ne. MP.W uwlb W e,NrtN vn MNN. ••.Y0111N wvansYn Imoll,tlan S.nm euolkrMN.am SnMlf•tlM 3 $ N3.m f WGm uMNktlm. an6EU,am ry•em muVmtamwl4 VYfie rn VVIryJrau 4,pMrN rry,an MrelnaLwu4 fenPEUxbn(mvNNM eeJnaaneapp MNpermmein.Jar. 31 ISO.m S .W.m rent eflallueanllP�'+am¢Pa. mrauwkwn eeVbYmml W,. pe6,nbexn .elver /moaemlll�rvb.pnrmnrtlne3e wvMrCmwP On SXeLmY r.eYl InvNawoYrnvee. 3 S !!mm 5 !604.00 aprinyl Mp�NgetN tr.M.tb 1•Nnl elawliy Sbpphvra brrtr OBSntn m f S Cosls Wananzy00M1Vau xWViWVPIY .4NYV Wptle ,rrenryVWeae M56vW M1On PeoeneN lNenM W.mgYb RaewrteNmmp Rapaemu¢newapzY 65 SAm$ L]WW Ylw (nma ILLVtWKar Ynv YeenNmniwq F anryrnN Pepuem evvaMeaNlee wnreriw <aTnrean w IrteWeeryanr¢anarte6 6 5 L119m f 1OJ34W ellwa¢anrynmwrenma archer weKssl S 11 HAm 1 pcs mobile Proposed Cost Elements Proposal: Optiona Fixed LPR Customer: City of Seal Beach Date: 10- Oct -17 Estimator: S. Bruecken pcs mobile Proposed Cost Elements Proposal: Optiona Fixed LPR Customer: City of Seal Beach Date: 10- Oct -17 Estimator: S. Bruecken Costs - Annual MOB- MAMSummit Mobile Assurance• Any service or support that requires a PCs Mobile Mobility Specialist to work with the customer via Phone, Email, Remote, and /or at 6 $ 250.00 $ 1,500.00 the PCs Mobile Shop to resolve issues involving the AutoVU LPR solution. Per mobile and fixed Mobility Summit camera system. MOB - SUPPORT Mobile Assurance• Any service or support that requires a PCs Mobile IT Specialist to work with the customer via Phone, Email, Remote, and /or at the PC.S 0 $ 2,500.00 $ - Mobile Shop to resolve Issues involving the AutoVu LPR software (i.e. Security Center or Summit Server Patroller) on the server. Optional Preventative Maintenance to Include MOB -MAPM Preventative Maintenance with any package. This visit includes checking and re- seating all connections, mounting hardware, 6 $ 200.00 $ 1,200.00 testing and adjusting of hardware and software. Travel Charge for On Site Travel Cost per trip for Preventative TRAVEL—ZONE Services Maintenance. --Assumes complete at same 0 $ 1,400.00 $ - trip as mobile units MI A' 3 U2 pcs mobile pcs mobile Proposed Cost Elements Pmpaal: Mobile LPB On Site Server Date: 10- Oct -17 Customer: City of Seal Beach Vl Estimator. S. Bruecken PROPOSED COST ELEMENTS - SUMMARY Annual cons - software and Maintenance Mobile Overtime IpB and PMesnonal Services 5 171,223.50 - - Mantle computing per nB Document Genetec Advantage lSORsaare Maintenance Agreement- Mould Cost $ 001010 Included $ BOOM $ B00.00 Mobile Assurance Support - Annual Cost $ 5,20010 Included $ 5,1011.00 $ 5,7wm Eatended Warranty Option- Flue year Advance purchase paouit Optbnal - - - Subtotal $ 196,523.50 $ $ 61500.00 $ 6,500.00 IPR Equipment Costs ordSamices Total 156,541.50 ll 6'sciew $ 61SO00c, "'This Drapoal does not acwunt for aks taw of s mobile Proposed Cast Elements Ro .e. MOdIeeP CuRpmer: 6hnl 11 Bexh VaU:1trCR -1] EalMaaw: S BneaYen !mb -MPWk OR senele[.x '"C., 1x41 me Pada{e un sZ whim IMadu: l we[mrY, s se—, N,s oenl mnm[WIeIM. Web uxna, von MmMer ux[, Awm e.IMtm sex.W rmM Pmnonka, 3oneMmrcwM.nMmxkp GY Basms3 IUXj WePxb{e wppt.Emall suppm.Mwmwpaan la[lual 15 a ada xwmkNl. t.wul Em ssr.e. WrluaWetbn, ylsupWrtM knNagn_MUSt rmare a SynnYisiM. LmnwRM, ar 1- 11,rld"r pmR 1per,Wka[aeas eaurnl, weep, w Ivg ammem respe[eseN Carnpm tlevzlcgmentlpr MoWe Vgvx4ge k[: Zarc Mnor ppMg, aus enlenem W64PVICF [Wem O[eelepnM MevlVpta Sp lots. IMWnme Payhy gXel I 5 ISmm $ l.gpp.m sw[ Iregratlpn and me tM.1.1 emM1gwanon. p s--1.p WPlat, MWrl lnugrananuM[es Qse anpvp ^ wnaxa vxwge to, px W q a $ IDW.m 5 4,l..m Mu sale. ®4 ,1MOW 4aNN Manpemenl.IrVluees XwrKl Cenler Magtiry h em NnlnpnwlN ueeimai one[wryualvna p,r, wt. G4Jw$PMYHa4 45e MMgeMNlg MSOkMS, nSt Upaakr stl PaYAAWe 1 $ x.,95.50 $ la9$.50 Inlepalims. "Per prgens¢pe <$ 1e,3mm $ 65153P.m SMk. seMak nmewa ersoM1wa¢uatraees GSCiersvxCUW UryngembgbYqu UlpaeemmuWpk paYbYPgksyYmc Np s veNUe re. MUm MW rkee maee s'.." 0 $ gYYm 5 3.mtY1 $ AubVU Na[pYOVENZIMEpW bQN XpkYmenl rot mewMe. &P"Me YMaW 515vpY UaeMne k[WenmainpraesslqunpsMes".- rnmke gall am Meto mpdkapairatlm nu-g-ozrsx-gso Pwl4fatll era[sels, wlnng xaepaza Ytw/en,ine , 5 it ®zm $ ssysze.m Valkr spflwareaM Nreuve Ikmme. . kgh rcwlutim l W vAYatl imveM[k on.sx.,MYmmM1 xalang p,nviaearm X[mlrvrmx. b.r$em IYm on r,a,nrg rmlpry Imlullry tlsta fw NONAmxka -MnMde 35 smm $ MI M CaI1IAUO. IA M,ppNlk me k. $S CSOm S IRm,pn m IIWM pr PumVu pn McWe CnnpWn m.—.in memmum mm eepl rm�mnmsesswn. Mxmbhk esehnhrtle..nsralh4m of VIO SFNMCf amneLmrSM VP He MG6VEMVa5rM1 Mptlk lgmlWbn apM' [pnfiµraWn anetnlmg Inpuen , $ }3mm 5 e, W.m Cnnnguorl. x Prs.1. Wa. and utup kamkrmnana mnng„rxrtnaxavvna , ne wneel.m 15 Smm 5 - SW.m mlauaamn nrwm.arcurteram amw N64RWCF XrmlaY ratam ImM1Nxmee MeeWemserve[oe MSiM «mrmment in p5 I,SNAm $ - (pnNglYaNOn kartmpkservke. "gypfPNa$p WMIryS a4tlry CNy', Ytulxy (eMdlmm WIYn Carnpm tlevzlcgmentlpr MoWe Vgvx4ge k[: Zarc Mnor ppMg, aus enlenem W64PVICF [Wem O[eelepnM MevlVpta Sp lots. IMWnme Payhy gXel I 5 ISmm $ l.gpp.m sw[ Iregratlpn and me tM.1.1 emM1gwanon. p s--1.p WPlat, MWrl lnugrananuM[es Curl W Mmnl[kn IpgMeeomMe mtanaLMl. wMe MrWSm rxiaiaape,trkmnse ; uk[IeW,.niareWlrm IIMOEL_Z(WF mve Smim mret—to vltekr n— wtsWea PM Z s lam Ol 5 Z.meW s'.1. s wn V ol, 0— wlll m[51 m h aamlpnal mmarg Snlppin6 Snipping la l awer 451a1n a wnlmal m m Costs - V /ormnty Opbons AU -kOm Am.3Y M. VW NpN gV #dggaManwestlpwammYssM[e CU nab Mrtile me 1a., a $ IDW.m 5 4,l..m Mu sale. In SEgvlcE h em NnlnpnwlN ueeimai one[wryualvna p,r, wt. 1 5 i.00nm $ E,popm ree,epka t- -w I'dl mY- Ima, anq Inlepalims. "Per prgens¢pe <$ 1e,3mm $ 65153P.m W,maael m.a mrMaea mma5e nr Ampw seMak nmewa ersoM1wa¢uatraees fea s veNUe re. NpPM %nlMMavReU^a C -Mania dept a,d 6eepYMnerrl. Elleeeplgtnentane fi,N t$ 3.mtY1 $ MMrm XpkYmenl rot mewMe. &P"Me rnmke gall am Meto mpdkapairatlm Valkr spflwareaM Nreuve Ikmme. on.sx.,MYmmM1 xalang p,nviaearm X[mlrvrmx. b.r$em on r,a,nrg rmlpry Innuaes nne lIr—' traewrp and 35 smm $ I.lm.m pr.. a-rrnnmea.— amroamme m.—.in memmum mm eepl rm�mnmsesswn. VIO SFNMCf amneLmrSM VP He One rime lee. On vile ssaur utt9ree. Cnnnguorl. x Prs.1. Wa. and utup an We dwmg nard— .mdkder. s--ft 15 Smm 5 - SW.m Curl W Mmnl[kn IpgMeeomMe mtanaLMl. wMe MrWSm rxiaiaape,trkmnse ; uk[IeW,.niareWlrm IIMOEL_Z(WF mve Smim mret—to vltekr n— wtsWea PM Z s lam Ol 5 Z.meW s'.1. s wn V ol, 0— wlll m[51 m h aamlpnal mmarg Snlppin6 Snipping la l awer 451a1n a wnlmal m m Costs - V /ormnty Opbons AU -kOm Am.3Y M. VW NpN gV #dggaManwestlpwammYssM[e EalanM WartalYyM uaytle from velum andee ., fy fiM Yen& a $ IDW.m 5 4,l..m Mu sale. PV kpn£WgSJY yur YmegMwSwp Ealeneee WxraMYlor YV- kDRMwiM geaxx gepla[emmtmuxage -d a— tp [pverMe. ope,n.,, ree,epka t- -w I'dl mY- Ima, anq Wnmly- Cpefyapinnnol etlentlpa 151n YeraNn t <$ 1e,3mm $ 65153P.m W,maael m.a mrMaea mma5e nr Ampw seMak nmewa ersoM1wa¢uatraees ana eenpm.e m.le,. npn N.IA P s veNUe re. srmpM1l wwYm ^� pcs mobile Proposed Cost Elements Proposal: Mobile LPR Customer: City of Seal Beach Date: 10- Oct -17 Estimator: S. Bruecken Latitude 14 Rugged 5414 with the following mandatory configuration features: 1. Dedicated Internal UBLOX GPS 2. RGB Backlit keyboard 3. Wi -Fi adapter 4. Bluetooth adapter COM -PROD Mobile Computing 5. 256gig Unencrypted Solid -State Drive q $ 3,200.00 $ 12,800.00 Assembly 7. Windows 30 64 bit S. Dock connector with pass- through 9. Standard ports (R145, usb, etc.) 10. Touch screen monitor 11. Internal 49 Wireless Adapter (Verizon) 11 i5 -63000 Processor 13. 8gb 2133MHz Memory "Does not include mounting, external antenna, power supply, etc. These items can be provided at additional cost Subtotal $ 12,800.00 pcs mobile Proposed Cost Elements Proposal: Mobile LPR Customer: City of Seal Beach Date: 10- Oct -17 Estimator: S. Bruecken ADV- LPR -M -1Y Genetec Advantage - Genetec° Advantage 1 AutoVU mobile system 4 $ 200.00 $ 800.00 Mobile connection to Security Center - I Year Subtotal $ 800.00 Software Maintenance Costs - Total $ 900.00 pcs mobile - Proposed Cost Elements Proposal: Mobile LPR Customer: City of Seal Beach Date: 10- Oct -17 Estimator: S. Bruecken Costs - Annual Any service or support that requires a PCs Mobile Mobility Specialist to work with the customer via Phone, Email, Remote, and /or at 4 $ 250.00 $ 1,000.00 the PCs Mobile Shop to resolve issues involving the AutoVU LPR solution. Per mobile and fixed Mobility Summit camera system. MOB - SUPPORT Mobile Assurance• Any service or support that requires a PCs Mobile IT Specialist to work with the customer via Phone, Email, Remote, and /or at the PCs 1 $ 2,500.00 $ 2,500.00 Mobile Shop to resolve issues involving the AutoVu LPR software (i.e. Security Center or Summit Server Patroller) on the server. Optional Preventative Maintenance to include MOB -MAPM Preventative Maintenance with any package. This visit includes checking and re- seating all connections, mounting hardware, 4 $ 200.00 $ 800.00 testing and adjusting of hardware and software. TRAVEL ZONE Travel Charge for On Site Travel Cost per trip for Preventative 1 $ 1,400.00 $ 1,400.00 Services Maintenance. Subtotal $ 5,700.00 LPR Support Services- Total $ 5,700.00 Attachment "D" RESOLUTION NUMBER A RESOLUTION OF THE SEAL BEACH CITY COUNCIL APPROVING A PROFESSIONAL SERVICES AND EQUIPMENT PURCHASE AGREEMENT WITH PASSPORT PARKING FOR PARKING ENFORCEMENT EQUIPMENT, TECHNOLOGIES, AND SERVICES TO THE CITY THE SEAL BEACH CITY COUNCIL DOES HEREBY FIND AND RESOLVE: Section 1. The City Council has previously approved various agreements for portions of services to manage the parking system. Section 2. The City Council intends to implement a parking system and services to manage the parking lots and beach lots in a way that replaces existing equipment and enhances services to the community. Section 3. This purchase was based on a competitive bid. Section 4. This award of a professional services agreement is categorically exempt from review under the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines Sections 15301, 15305, and /or 15331, and statutorily exempt from CEQA review because it provides services to replace existing services and will not cause any physical change or adverse impact on the environment. This project is further categorically exempt pursuant to Section 15061(b)(3) of the State CEQA Guidelines because it can be seen with certainty that there is no possibility that the services will have a significant effect on the environment. Section 5. Based on the foregoing, the City Council hereby approves and authorizes the City Manager sign an agreement with Passport Parking at no upfront cost to the City to provide equipment, technologies and services in the attached Exhibit A, effective immediately. Section 6. The City Council hereby approves the proposed professional services agreement at no upfront cost to the City. Resolution Number PASSED, APPROVED and ADOPTED by the Seal Beach City Council at a regular meeting held on the 12th day of February, 2018 by the following vote: AYES: Council Members: NOES: Council Members: ABSENT: Council Members: ABSTAIN: Council Members: Mike Varipapa, Mayor ATTEST: Robin L. Roberts, MMC, City Clerk STATE OF CALIFORNIA } COUNTY OF ORANGE } SS CITY OF SEAL BEACH } I, Robin L. Roberts, City Clerk of the City of Seal Beach, do hereby certify that the foregoing resolution is the original copy of Resolution Number on file in the office of the City Clerk, passed, approved, and adopted by the Seal Beach City Council at a regular meeting held on the 12th day of February, 2018 Robin Roberts, MMC, City PROFESSIONAL SERVICES AGREEMENT Between City of Seal Beach 211 8th Street Seal Beach, CA 90740 Passport Labs, Inc. 128 S. Tryon St., Suite 2200 Charlotte, NC 28202 704 - 837 -8066 This Professional Service Agreement ( "the Agreement') is made as of February 12 , 2018 (the "Effective Date "), by and between Passport Labs, Inc. ( "Consultant'), a Delaware corporation, and the City of Seal Beach ( "City "), a California charter city, (collectively, "the Parties "). S7296-0001 \2153209v 1. d o c RECITALS A. City desires certain professional services. B. Consultant represents that it is qualified and able to provide City with such services. NOW THEREFORE, in consideration of the Parties' performance of the promises, covenants, and conditions stated herein, the Parties hereto agree as follows. AGREEMENT 1.0 Scope of Services 1.1. Consultant shall provide those services ( "Services ") set forth in the attached Exhibit A, which is hereby incorporated by this reference. To the extent that there is any conflict between Exhibit A and this Agreement, this Agreement shall control. 1.2. Consultant shall perform all Services under this Agreement in accordance with the standard of care generally exercised by like professionals under similar circumstances and in a manner reasonably satisfactory to City. 1.3. In performing this Agreement, Consultant shall comply with all applicable provisions of federal, state, and local law. 1.4. Consultant will not be compensated for any work performed not specified in the Scope of Services unless the City authorizes such work in advance and in writing. The City Manager may authorize extra work to fund unforeseen conditions up to the amount approved at the time of award by the City Council. Payment for additional work in excess of this amount requires prior City Council authorization. 2.0 Term This term of this Agreement shall commence as of the Effective Date and shall continue for a term of 5 years unless previously terminated as provided by this Agreement or extended by agreement of the Parties. 3.0 Consultant's Compensation City will pay Consultant in accordance with the rates shown on the fee schedule set forth in Exhibit B for Services. Any additional work authorized by the City pursuant to Section 1.4 will be compensated in accordance with the fee schedule associated with such work set forth in Exhibit B. 2 4.0 Method of Payment 4.1. Consultant shall be the Merchant of Record for the Services. Consultant shall submit to City monthly statements for all services rendered pursuant to this Agreement. Such statements shall be submitted within 15 days of the end of the month during which the services were rendered and shall describe in detail the bankcard fees incurred in the applicable period incurred in the applicable period. Consultant will remit the full amount of funds collected to City within fifteen (15) days of the conclusion of the month, net of Consultant's fees. 4.2. Upon 24 -hour notice from City, Consultant shall allow City or City's agents or representatives to inspect at Consultant's offices during reasonable business hours all records, invoices, time cards, cost control sheets and other records maintained by Consultant in connection with this Agreement. City's rights under this Section 4.2 shall survive for two years following the termination of this Agreement. 5.0 Termination 5.1. This Agreement may be terminated by City without cause or by Consultant based on reasonable cause, upon giving the other party written notice thereof not less than 30 days prior to the date of termination and, if for cause, a reasonable opportunity to cure the circumstances(s) given rising to the termination. 5.2. This Agreement may be terminated by City upon 10 days' notice to Consultant if Consultant fails to provide satisfactory evidence of renewal or replacement of comprehensive general liability insurance as required by this Agreement at least 20 days before the expiration date of the previous policy, provided that Consultant shall have an opportunity — within the 10 day notice period — to provide such satisfactory evidence, in which case the Agreement shall not be terminated with respect to such failure.. 6.0 Party Representatives 6.1. The City Manager is the City's representative for purposes of this Agreement. 6.2. Khristian Gutierrez is the Consultant's primary representative for purposes of this Agreement. 3 7.0 Notices 7.1. All notices permitted or required under this Agreement shall be deemed made when personally delivered or when mailed 48 hours after deposit in the United States Mail, first class postage prepaid and addressed to the party at the following addresses: To City: City of Seal Beach 211 8th Street Seal Beach, California 90740 Attn: City Manager To Consultant: Passport Labs, Inc. 128 S. Tryon St., Suite 2200 Charlotte, NC 28202 Attn: Khristian Gutierrez With a copy to Passport Labs, Inc. 128 S. Tryon St., Suite 2200 Charlotte, NC 28202 Attn: General Counsel 7.2. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 8.0 Independent Contractor 8.1. Consultant is an independent contractor and not an employee of the City. All services provided pursuant to this Agreement shall be performed by Consultant or under its supervision. Consultant will determine the means, methods, and details of performing the services. Any additional personnel performing services under this Agreement on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant's exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance. 8.2. Consultant shall indemnify and hold harmless City and its elected officials, officers, employees, servants, designated volunteers, and agents serving as independent contractors in the role of City officials, from any and all third -party liability, damages, claims, costs and expenses of any nature to the 12 extent arising from Consultant's personnel practices. City shall have the right to offset against the amount of any fees due to Consultant under this Agreement any amount due to City from Consultant as a result of Consultant's failure to promptly pay to City any reimbursement or indemnification arising under this Section. 9.0 Subcontractors No portion of this Agreement shall be subcontracted without the prior written approval of the City. Consultant is fully responsible to City for the performance of any and all subcontractors. 10.0 Assignment Consultant shall not assign or transfer any interest in this Agreement whether by assignment or novation, without the prior written consent of City shall be void and without effect. 11.0 Insurance 11.1. Consultant shall not commence work under this Agreement until it has provided evidence satisfactory to the City that Consultant has secured all insurance required under this Section. Consultant shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms provided by the City if requested. All certificates and endorsements shall be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time. 11.2. Consultant shall, at its expense, procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damages to property that may arise from or in connection with the performance of this Agreement. Insurance is to be placed with insurers with a current A.M. Best's rating no less than A:VIII, licensed to do business in California, and satisfactory to the City. Coverage shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001), (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto); and, if required by the City, (3) Professional Liability. Consultant shall maintain limits no less than: (1) General Liability: $2,000,000 per occurrence for bodily injury, personal injury and property damage and if Commercial General Liability Insurance or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to this Agreement/location or the general aggregate limit shall be twice the required N7 occurrence limit; (2) Automobile Liability: $1,000,000 per accident for bodily injury and property damage; and (3) Professional Liability: $1,000,000 per claim /aggregate. 11.3. The insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms supplied or approved by the City to state: (1) coverage shall not be suspended, voided, reduced or canceled except after 30 days prior written notice by certified mail, return receipt requested, has been given to the City; (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, (3) coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant's scheduled underlying coverage and that any insurance or self- insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant's insurance and shall not be called upon to contribute with it; (4) for general liability insurance, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the services or operations performed by or on behalf of the Consultant, including materials, parts or equipment furnished in connection with such work; and (5) for automobile liability, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Consultant or for which the Consultant is responsible. 11.4. All insurance required by this Section shall contain standard separation of insureds provisions and shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents, and volunteers. 11.5. Any deductibles or self- insured retentions shall be declared to and approved by the City. Consultant guarantees that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self- insured retentions as respects the City, its directors, officials, officers, employees, agents, and volunteers; or (2) the Consultant shall procure a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. 12.0 Indemnification, Hold Harmless, and Duty to Defend Consultant shall defend, indemnify, and hold the City, its officials, officers, employees, volunteers and agents serving as independent contractors in the role of city officials (collectively "Indemnitees ") free and harmless from any and all third -party claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful 0 death, in any manner arising out of or incident to any acts or omissions of Consultant, its employees, or its agents in connection with the performance of this Agreement, including without limitation the payment of all consequential damages and attorneys' fees and other related costs and expenses, except for such loss or damage arising from the negligence or willful misconduct of any Indemnitee or of any third party. With respect to any and all such aforesaid suits, actions, or other legal proceedings of every kind that may be brought or instituted against Indemnitees, Consultant shall defend Indemnitees, at Consultant's own cost, expense, and risk, and shall pay and satisfy any judgment, award, or decree that may be rendered against Indemnitees. Consultant shall reimburse City and its directors, officials, officers, employees, agents and /or volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. For the avoidance of doubt, Consultant shall not be obligated to pay and satisfy, or reimburse, any Indemnitee to the extent of any costs or awards attributable to the negligence or willful misconduct of such Indemnitee, to the extent so- attributed by a court of competent jurisdiction. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by Consultant, the City, its directors, officials, officers, employees, agents or volunteers. All duties of Consultant under this Section shall survive termination of this Agreement. 13.0 Equal Opportunity Consultant affirmatively represents that it is an equal opportunity employer. Consultant shall not discriminate against any subcontractor, employee, or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex, sexual orientation, or age. Such non - discrimination includes, but is not limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff, or termination. 14.0 Labor Certification By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Workers' Compensation or to undertake self- insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 15.0 Data Rights This Section shall govern the rights of Passport and Provider, as the case may be, with respect to the data that is subject to this Agreement. Passport will, by provisions in its Privacy Policy or otherwise, procure from such end users all such lawful consents and rights necessary to grant to Provider the rights in such data as stated in this Section. Passport's Privacy Policy, as it may be amended II from time to time in Passport's sole discretion, can be viewed at hftps://passportinc.com/privacV-poIicy . A. Operational data is data specific to the Provider's operation that is provided by Provider to Passport to be used in the providing of services. Operational data is specific to the Provider's operation, which is not available to Passport publicly or by other means. Operational data may include, but is not limited to, zone information, rate information, operational schedules, business metrics, relevant details of partner agreements. In each case, Operational data may refer to past, present, or future states of such items. Operational data is the sole and exclusive property of the Provider. The Provider grants Passport a perpetual, irrevocable, royalty -free, non - exclusive, non - assignable, and non - transferrable license to Operational data, provided that, Passport may assign or transfer such license to a successor in connection with the transfer or sale of all or substantially all of its assets or business related to this agreement, or in the event of its merger, consolidation, change in control or similar transaction. B. Payment Card Industry-Data Security Standard Information ( "PCI -DSS Information ") consists of the following items, each as defined by the then - current Payment Card Industry Data Security Standards ( "PCI- DSS "): Account Data; Cardholder Data; Primary Account Number; and Sensitive Authentication Data. Passport acquires a license or sublicense to the PCI -DSS Information from end users who share such data with Passport in connection with their use of the Software. Passport must secure such data in accordance with PCI -DSS. As such, Passport may not grant Provider derivative rights to such PCI -DSS Information and Passport shall not be required to disclose such PCI -DSS Information to Provider. C. Personal identifiable information ( "PII ") is any representation of information that permits the identity of an individual to whom the information applies to be reasonably determined or inferred by either direct or indirect means. Name, address, social security number or other identifying number or code, telephone number, or email address directly identify individuals. Certain data elements — including gender, race, birth date, geographic indicator (such as zip code or postal code), and other descriptors —can be used in conjunction or with other data elements to indirectly identify individuals. Information permitting the physical or online contacting of a specific individual (e.g., IP address) is also personally identifiable information. End users of Passport's Software own PH and license it to Passport pursuant to Passport's Privacy Policy, as it may be amended from time to time in Passport's sole discretion. Passport may sublicense PH to the Provider under certain conditions (including but not limited to the Provider's compliance with information 19, security controls and applicable regulations) that shall be memorialized separately if and when applicable. D. Activity data is any data generated in the providing of services under this agreement by Passport to Provider and by end users' interactions with the services or with Passport directly that is not otherwise PCI -DSS information or PH as defined above. Activity data may include, but is not limited to, user interaction data, geolocation data, opt -in /opt -out status (including compliance logs), purchase and session data, application diagnostic data, service performance data, and support data. Data that is derived from Activity data is also Activity data. Activity data is the sole and exclusive property of Passport. Passport grants the Provider an irrevocable, royalty -free, non - exclusive, non - assignable, and non - transferrable license to Activity data for the duration of the term of this Agreement and only to the extent and in the format that Passport chooses in its sole discretion to expose such data through its administrative portal or as otherwise agreed upon with the Provider and only for the Provider's internal use in connection with the services provided under this agreement. 16.0 Privacy Policy; Terms of Use End users' use of the Services shall at all times be governed by (a) Consultant's Privacy Policy, as it may be amended from time to time in Consultant's sole discretion, which can be viewed at https: / /passportinc.com /privacy - policy /, and (b) Consultant's Terms and Conditions, as they may be amended from time to time in Consultant's sole discretion, which can be viewed at hftps://Passportinc.com/terms-and-conditions/. 0 17.0 Intellectual Property 17.1. Consultant grants City a revocable, non - exclusive, non - assignable, non - transferrable, and non - subleaseable right and license to use and access the Services only for its internal business purposes for the duration of the term. All intellectual property rights including, without limitation, trade names, source code, trademarks, copyrights, patents, and trade secrets, not explicitly granted to City in this agreement are reserved to Contractor. 17.2. City will not, directly, indirectly, alone, or with another party, (1) copy, disassemble, reverse engineer, or decompile the software or any subpart thereof; (ii) modify, create derivative works based upon, or translate the software or source code; (iii) transfer or otherwise grant any rights in the software or source code in any form to any other party; (iv) attempt to do any of the foregoing or cause or permit any third party to do or attempt to do any of the foregoing, except as expressly permitted hereunder. 18.0 Force Majeure Neither Contractor nor City will be held liable for any delay or omission in performance of their duties under this Agreement resulting from causes beyond their reasonable control, including, for the sake of illustration and not limitation, delays or omissions attributable to third -party vendors, suppliers, or integration partners, labor strikes, acts of god, acts of the public enemy, fires, natural disasters, wars, or riots. 19.0 Disclaimer of Warranties The software is provided to City by Contractor "as is" and with all faults. City acknowledges and agrees that Contractor bears no liability for any error, omission, defect, deficiency, or nonconformity within the Software except as expressly provided in this Agreement. Other than as specifically set forth herein, Contractor does not make any representations, warranties, or guarantees, express or implied, directly or indirectly, including, without limitation, any warranty of condition, merchantability, or fitness for a particular purpose or use, with respect to, arising out of, or in connection with the Software and related services to be performed pursuant to this Agreement. 20.0 Limitation of Liability In no event will Contractor be liable to City for any of City's lost profits, lost savings, or punitive, incidental, indirect, special, or consequential damages, even if Contractor has been advised of the possibility of such damages. 21.0 Entire Agreement 10 This Agreement contains the entire agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings, or agreements. This Agreement may only be modified by a writing signed by both parties. 22.0 Severability The invalidity in whole or in part of any provisions of this Agreement shall not void or affect the validity of the other provisions of this Agreement. 23.0 Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of California. 24.0 No Third Party Rights No third party shall be deemed to have any rights hereunder against either party as a result of this Agreement. 25.0 Waiver No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a party shall give the other party any contractual rights by custom, estoppel, or otherwise. 26.0 Prohibited Interests; Conflict of Interest 20.1. Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the Services, or which would conflict in any manner with the performance of the Services. Consultant further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, Consultant shall avoid the appearance of having any interest, which would conflict in any manner with the performance of the Services. Consultant shall not accept any employment or representation during the term of this Agreement which is or may likely make Consultant "financially interested" (as provided in California Government Code § §1090 and 87100) in any decision made by City on any matter in connection with which Consultant has been retained. 20.2. Consultant further warrants and maintains that it has not employed or retained any person or entity, other than a bona fide employee working exclusively for Consultant, to solicit or obtain this Agreement. Nor has Consultant paid or agreed to pay any person or entity, other than a bona fide 11 employee working exclusively for Consultant, any fee, commission, gift, percentage, or any other consideration contingent upon the execution of this Agreement. Upon any breach or violation of this warranty, City shall have the right, at its sole and absolute discretion, to terminate this Agreement without further liability, or to deduct from any sums payable to Consultant hereunder the full amount or value of any such fee, commission, percentage or gift. 20.3. Consultant warrants and maintains that it has no knowledge that any officer or employee of City has any interest, whether contractual, non - contractual, financial, proprietary, or otherwise, in this transaction or in the business of Consultant, and that if any such interest comes to the knowledge of Consultant at any time during the term of this Agreement, Consultant shall immediately make a complete, written disclosure of such interest to City, even if such interest would not be deemed a prohibited "conflict of interest" under applicable laws as described in this subsection. 27.0 Attorneys' Fees If either party commences an action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such litigation shall be entitled to have and recover from the losing party all of its attorneys' fees and other costs incurred in connection therewith. 28.0 Exhibits All exhibits referenced in this Agreement are hereby incorporated into the Agreement as if set forth in full herein. In the event of any material discrepancy between the terms of any exhibit so incorporated and the terms of this Agreement, the terms of this Agreement shall control. 29.0 Corporate Authority The person executing this Agreement on behalf of Consultant warrants that he or she is duly authorized to execute this Agreement on behalf of said Party and that by his or her execution, the Consultant is formally bound to the provisions of this Agreement. IN WITNESS WHEREOF, the Parties hereto, through their respective authorized representatives have executed this Agreement as of the date and year first above written. 12 CITY OF SEAL BEACH 0 Attest: 0 Jill R. Ingram, City Manager Robin L. Roberts, City Clerk Approved as to Form: 22 Craig A. Steele, City Attorney S7296- 000121532090 .doc CONSULTANT 0 Name: Bob Youakim Its: Chief Executive Officer 0 Name: Khristian Gutierrez Its: Chief Revenue Officer EXHIBIT A SCOPE OF SERVICES STATEMENT OF WORK Parking by Passport Overview Parking by Passport is a Software -as -a- Service mobile payment solution for end users. Passport's Operator Management ( "OpsMan ") is a Software -as -a- Service web -based solution for Client administrators. II. Scope and Deliverables A. Mobile Payment Parking by Passport is enabled through native mobile applications built for Google Android and Apple iOS smartphones. Parking by Passport is supported on the latest industry- recommended operating system versions. To account for those parkers who do not own an Android or Apple device, Parking by Passport is also available via a web application, which is optimized for mobile use. Android, iOS, and web interfaces may vary in appearance and functionality depending on their respective technological capabilities and market demand. 1. Capabilities (Some items are conditional upon Client provision of dependencies) • Create an account • Initiate parking within a specified zone using space or license plate information • View zone information and restrictions • Pay for parking using major debit and credit cards • Extend parking remotely • View parking history and email receipts • Store and use multiple vehicle license plates • Configure session expiration alerts • Toggle parking expiration notifications B. Dedicated Wallet Passport's closed -loop wallet allows parkers to add and store prepaid funds in their account. When the parker pays using the Dedicated Wallet, the transaction is deducted from the prepaid account rather than being charged to a credit or debit card. All funds are stored within Client's systems and bank accounts if Client is the merchant of record. S7296- 0001 \2153209v1.doc 1. Capabilities • Wallet initial load amount configuration • Wallet replenishment load amount configuration • Wallet replenishment threshold configuration • Bonus value configuration (e.g. "$10 value for $9 load "), if Client wishes to extend such bonuses or incentives C. Merchant Validations Client and its local commerce partners may use Passport's merchant validation program to subsidize the cost of business patrons' parking fees. Fees are outlined in the Pricing Schedule. 1. Capabilities • Validation type and amount configuration • One -time use validations • Multi -use validations D. Operator Management Operator Management ( "OpsMan "), or its upcoming successor portal, is the back -office web administration portal in which Client can view basic financial reports and manage select operational attributes. 1. Capabilities • Financial reporting • Zone and Space configuration • Rate and restriction configuration • Event configuration • Customer refunds E. Merchant Processing & Gateway Merchant Processing refers to the debit and credit card fees that will be charged to accept debit and credit card based mobile payments. 1. Setup • Client may be the merchant of record o Client may use its own gateway services if Passport is integrated with the gateway services provider o Client will declare its gateway services provider to Passport for verification and evaluation of fees • Client will provide gateway provider contacts and documentation • Gateway must support all of the following transaction types • Sale • Auth • Prior Auth Capture • Refund • Void • Passport may be the merchant of record and provide gateway services for per- transaction fees F. Signage Passport recommends, at minimum, (a) signs in the quantities of one per block face (on- street parking) and one per 50 spaces (off- street parking), and (b) decals in the quantities of one per hardware unit. Passport will provide such recommended signs and decals at no charge at launch; any additional or replacement signs and decals will be at Client's cost. Client is solely responsible for installation. Signage installation must be completed by Client by the date of the announcement of the launch. No credit will be issued for unused signs or decals. Client understands that sufficient and adequate signage is a core assumption to the performance of the service, and should the quality or coverage of such signage degrade, Client is responsible for notifying Passport so that this can be resolved. Signage materials are as follows: The signs are KomaAlu with Avery Cast Laminate with UV Protection and 6 -year outdoor durability. The decals are Avery Cast Laminate with UV protection, permanent adhesive vinyl for outdoor use with 6 -year outdoor durability. Any extra costs incurred due to changes in signage material requested by Client will be covered by Client. Passport has developed signage design templates, which are tested regularly to optimize program performance. Any signage produced by Passport must adhere to Passport's sign design methodology and cannot be modified without written approval from an authorized representative of Passport. A logo of the Client's brand can be included on signage as long as such is provided to Passport with proper authorization in advance of production of signage. It takes one week to design signage and up to an additional 3 weeks for the signs and decals to be printed and shipped, assuming timely review and approval by the Client. Client may purchase additional signs and decals from Passport at the following cost: • 12x18in $20 /sign • 18x24in $30 /sign • 4x3in $2 /decal • 5x1.75in $2 /decal • 6x12in $5 /decal • Plus any shipping and taxes. Where signage is provided to Client at a discount to its actual production and ongoing maintenance cost, any customization that the client requests will be chargeable at a rate of $175 /hour and such customizations are subject to approval by an authorized representative of Passport. III. Client Obligations 1. Client will provide operational information in a timely manner. This includes but is not limited to: merchant services inquiries; parking locations; parking location rates; marketing direction and approvals; 2. Client will provide a list of stakeholders for preliminary implementation; 3. Client will provide a list of stakeholders for ongoing post - launch administration; 4. Client will provide names, phone numbers, and email addresses for third -party technical liaisons in the case of work requiring services beyond Passport's and Client's offerings; Client will facilitate partner discussions for contracted scope; 5. Client will make good faith efforts to facilitate the continued progress of the launch implementation period and throughout future needs from Client or Passport; 6. Client will perform user acceptance testing to confirm the accuracy of configured attributes. IV. Project Management The Project Manager will work closely with Client to put together a tailored project plan using the tool Smartsheet, which will lay out the milestones and timeline needed to ensure a successful project and launch. This plan will be monitored and updated throughout the process and discussed during the weekly status meeting. The weekly status meeting will be scheduled by the Project Manager and will give an overview of the current week's progress, review any issues, and plan for the following week. As an output of the weekly status meeting, the Project Manager will deliver an updated project plan along with a weekly status report recapping any issues, risks and dependencies. A. Estimated Implementation Timeline • Most implementation timelines are within 90 calendar days from execution of the SOW. Passport will estimate the implementation timeline following contract execution and review of Client's operational needs and partner integrations. • The estimated timeline is highly dependent upon the Client Obligations being satisfied successfully at project inception • Implementation time can be reduced or extended pending confirmation of scope and development requirements, and any following changes to scope and development requirements V. Project Change Control Changes may be required to manage unanticipated or new information that may arise during the course of implementation and delivery of this solution that impacts an existing (or creates a new) deliverable, restriction, milestone, or dependency. This Project Change Control process is meant to enforce a process to ensure changes are tracked and approved appropriately throughout the project. In cases where changes are identified, a change request will be processed as follows: 1. Passport representative will complete a change request form, describing the change to be evaluated. 2. Passport will perform an impact assessment (cost, schedule, risk, etc) and provide a recommendation for how to achieve the Client's objectives in the context of the latest information. 3. Client will decide whether or not to proceed with the recommendation of Passport or to suggest an alternative approach. 4. If approved by Client and Passport (email shall suffice), such change request document will be incorporated as part of this SOW. Change requests may incur additional fees as appropriate. However, Client shall have no obligation to pay for, and Passport shall have no obligation to fulfill, the implementation of such a change request until both Parties have approved it. Upon approval by the Parties, the impact assessment associated with such change request shall augment any prior commitments or estimates of timeline and pricing in this SOW, which shall no longer apply. Passport will use commercially reasonable efforts to maintain the timeline and costs associated with this SOW, augmented by any and all change requests approved by the Parties. VI. Training Training services and fees are outlined in the Pricing Schedule. A detailed training plan will be delivered for Client feedback and approval during the implementation phase. VII. Marketing Services Passport offers in -house marketing services for initial Client launch and for ongoing Client lifecycle. Parties shall agree to Client's procurement and Passport's provision of services before executing any marketing services. VIII. Client and Customer Support Passport offers the following client and customer support services throughout the Client lifecycle. These services shall follow the fee schedule outlined in the Pricing Schedule. CLIENT SUCCESS PRODUCT SUPPORT ❑ Expertise: Industry & Business ❑ Focus: Adoption ❑ Resources: Assigned ❑ Availability: Sam - 6pm ET M -F ❑ Channels: Email, Phone ❑ Interaction: Remote, On -Site, & Conferences CUSTOMER SUPPORT ❑ Expertise: Parker Support ❑ Focus: Issue Resolution ❑ Resources: Teamed ❑ Availability: Sam - 6pm ET M -F ❑ Channels: Tickets via support@ ❑ Interaction: Remote Customer Support Team Support@passportinc.com ❑ Expertise: Product ❑ Focus: Technical, Training& Troubleshooting ❑ Resources: Teamed ❑ Availability: 8am -6pm ETM -F ❑ Channels: help @passportinc.com, 980- 939 -0990 ❑ Interaction: Remote Product Support Team help@ passportinc.com IX. Project Sign -Off At all times, Client shall keep a current list of stakeholders, each of whom are authorized and entitled to provide or request data and are authorized to approve and sign -off upon project specific deliverables and milestones. Client shall present this list to Passport before project kickoff and notify Passport immediately upon any change in the list. EXHIBIT B FEE SCHEDULE Per Transaction MPP Service and License Fee" $0.35 Monthly Minimum Fees N/A Merchant of Record for Transactions: X Passport Provider Passport Merchant Processing Rate Per Transaction: Included in MPP Service and License Fee Payment Gateway Provider: X Passport I Other Passport Gateway Fee Per Transaction: Included in MPP Service and License Fee An MPP "transaction" is a single session lasting less than twenty -four (24) hours in duration. City may choose to pass through this "per transaction" fee to end users in the form of a convenience fee up to $0.35 payable by the end user. Attachment "E" City of Seal Beach, CA Invitation to Bid Paid Parking Technology The City of Seal Beach, CA invites you to bid on the following opportunity. Notice is hereby given that your firm has been invited to bid on an opportunity to provide Pay Stations and /or Single -space meters to the City of Seal Beach, CA. This invitation is issued to your firm on behalf of the City of Seal Beach based upon the pilot evaluation of your equipment and services. The anticipated timeline is as follows: • Release of Invitation to Bid —October 27, 2017 • Deadline for submission of questions by Bidder — October 31, 2017 • Response to questions released— November 3, 2017 • Response to Invitation to Bid due — November 13, 2017 Questions shall be directed to: Jennifer Rentz DIXON Resources Unlimited Via email to: Jennifer @dixonresourcesunlimited.com Response to Invitation to Bid shall be submitted electronically* to Jennifer Rentz ennifer@dixonresourcesunlimited.com *Should your response exceed SMB, contact Jennifer Rentz in advance of the response submission date for alternate delivery instructions. The City will conduct a detailed evaluation of the proposals using the criteria specified below. The following scoring criteria will be used to rate proposal responses: Overall Solution 50 points Ongoing Support and Maintenance 35 points Price 15 points TOTAL 100 points PARKING METER SPECIFICATIONS (Pay Stations and Single - Space) General Specifications: Proposers shall provide an integrated solution for off - street surface lots. The City's preference is for the proposer to install an integrated parking technology solution that may include multi -space pay stations or a combination of single -space meters and multi -space pay stations. Parking technology features must include the following: a) Payment must be available through multiple options, including coin, credit card, and mobile payment. b) Multiple pay stations installed in surface lots; pay station technology must allow the patron to pay for a parking space transaction at any pay station within the surface lot— as applicable. c) The ability to add time to existing transactions is a requirement. i. The "add time" feature mustdisallowpatronsfrompurchasingtimepastthemaximum time allowed for the parking space. d) Meters must have the ability to store a minimum of 8 different rate structures. e) A large screen display is preferred in order for rate information to be displayed, rather than signs posted on the meter. f) Pre - payment option (payments made in advance of operating hours). g) An option for patrons to be informed of the expiration of their paid parking session. h) All technology must be simple to understand and easy to use. i) All technology must be reliable, easy to maintain and secure. j) All technology shall be able to electronically display the following to the patron with minimal effort: i. rates ii. days and hours of operation iii. user instructions k) Proposers must offer strong customer support 7 days a week including holidays. 1) Changing rates using the Meter Management System (MMS) shall be completely web -based (no software to install), easy to use with customizable tariff naming and the ability to download rates onto customizable, user - defined groups of meters. m) All technology, equipment and systems shall be ADA- compliant. n) All materials and components shall be new and unused. o) All technology shall have a modular design. Components shall be able to be quickly changed in the field. p) All electronic components, connections, and wiring shall be fully weatherproofed. q) The meters shall be weather, rust, and graffiti resistant and shall be made of stainless steel or an equivalent material to withstand seaside weather conditions. r) It is preferred that the meter has additional lighting or illumination for dark hour usage. Proposer shall describe how the lighting and /or display operates during dark hours. s) All technology shall wirelessly communicate usage, payment status, and maintenance alert data in real -time. t) All technology shall be managed by a web -based meter maintenance system (MMS) that can: I. Remotely update meter pricing, regulations, and configuration ii. Provide reports on meters iii. Automatically create maintenance work order tickets for meter - generated alarms or patron reports of meter malfunctions. Maintenance tickets shall be able to be updated via email, smartphone and tablet. iv. Record meter maintenance completed by repair staff. V. Easily indicate meter status and send alarms to designated personnel if a meter is not functioning. u) All technology shall be warranted to operate as proposed within a temperature range of 0 degrees Fahrenheit to +140 degrees Fahrenheit and under environmental conditions found in the City of Seal Beach, including but not limited to grime, rain, fog, salt air, sun (including direct sunlight), and vibrations. v) Technology shall be capable of integration with License Plate Recognition (LPR) technology and enforcement technology. Proposer shall include any fees associated with such integrations. Wireless two -way communications a) The technology will be equipped with a modem, antenna, and the required software to support wireless communications. b) The wireless communications shall be supplied as a "communications service' during the life of the contract, not as a specific type of modem or wireless carrier supply. c) Describe the modem type: CDMA, GSM, and /or Wi -Fi. d) Identify the likely cellular carrier(s) to be used for Seal Beach service and the process of determining reliability of signal coverage. e) The Proposer shall describe the established process to troubleshoot and resolve communication interruptions and failures. f) System transactions shall be communicated to the back -office system in real time to support enforcement queries for both mobile payment and pay & display and /or pay -by- plate. The system shall support enforcement queries for vehicle and space payment status. g) If credit card payments can be accepted during weak wireless signal occurrences, describe the process. Display a) Graphic display shall be easy to read under various daytime and nighttime lighting conditions, including fog and direct sunlight and at various angles. Proposer shall describe its options for altering the display to make viewing in direct sunlight easier. b) The meter shall have a backlit graphic display panel that is large enough to legibly display all necessary operating status messages to patrons and repair personnel. The display must be energy efficient and operate in a solar- charging configuration and not cause excessive battery drain. c) The display shall be scratch and impact resistant. d) Current rates and hours must be able to be displayed on the meter graphic display and be remotely programmed. e) Describe the ability to program and display different rate schedules by time of day and day of the week, including dynamic and progressive rate structures for peak occupancy periods. City shall have the ability to program rates independent of vendor support with no additional costs associated with these changes. f) Graphic display shall support dynamic messaging functionality to reflect changes in pricing, regulations, display messages, format, or configurations made in the MMS and communicated wirelessly to the meter at least once per day. The City shall have the ability to change or adjust the graphic display independent of vendor support and there shall be no additional costs for these types of adjustments. g) All meters shall have an ability to display special messaging. Proposer shall describe the process and features that enable special messaging, i.e., holiday and special event messages, which can be downloaded remotely. h) Meter display shall clearly communicate the following electronically, alphanumerically, and graphically: i. Rates ii. Days and hours of meter operation iii. Regulations iv. Instructions to the user: 1. Read Error, Please Reinsert Card — if card is removed from the mechanism before it could read the information on the card; 2. Coin Only —at the sole discretion of City, if the card slot is inoperable; 3. Card Only — at the sole discretion of City, if the coin slot and /or bill acceptor is inoperable; 4. Out of Order — at the sole discretion of City, if the coin and card slot are inoperable, with customizable instructions such as pay at another meter. V. Special messaging i) Proposer shall describe any static information displayed and the format used. Keypad a) Keypads must be vandal resistant, weatherproof, and corrosion resistant. b) Proposer shall describe any visual, audible or tactile indication that a button has been pressed, as feedback to the patron. Payments a) Proposer shall describe coin, card and alternative payment operations, including the number of different coins /currency accepted and the type of card based payments, including magnetic stripe, contactless cards and chip -based cards (as applicable). b) All meters must support secure real -time authorization of credit cards and optional contactless cards. c) The meter shall accept coins through a jam- resistant coin interface and jam- resistant card payments through a card interface. d) The coin discrimination system should contain an automatic shutter, which opens during operational hours for coin insertion of approved coins, but not for non - metallic objects. e) If the coin slot is inoperable, meters must have the option to still accept card payments and third -party payments (e.g., mobile payments), if applicable. f) The coin chute or track and coin verifier unit shall be a free -fall type (non- moving and non - mechanized) or an equivalent. g) The coin chute or track shall include an anti - backup provision to prevent and detect the attempted retrieval of deposited coins (e.g., attached to strings, paddles, wires, etc.). h) Coins must be deposited directly into, and stored within, secured containers in the vault area of the meter. i) Meter monies (coins) must be easy to collect, simple to reconcile and include audit capabilities. j) Maintenance personnel must be able to easily clear bill jams without the use of special tools and without accessing the vault. k) Describe how the 'Pay at Any Pay station' feature would operate utilizing the proposed parking technology solution. 1) The proposer shall include an option for a mobile payment solution and identify any costs, including transaction fees, associated with communicating to the meter and parking enforcement staff to indicate that a payment was made via the mobile payment process. m) All meters shall be able to be programmed to accept pre - payments prior to start of regulated parking and extended payment within applicable City policy requirements. n) Proposer shall describe in detail the step -by -step process of vendor's credit card acceptance procedure from the time a patron inserts his /her card to the time the money is deposited in the City account. Include the name of your gateway processor (if using a third party) and the name of the gateway software (if your firm uses in -house software). Proposer shall list all subcontractors involved in each step (e.g., cellular providers or gateway companies) and describe the subcontractors' PCI compliance. Proposer shall describe any per transaction charges from the vendor and /or the gateway company, or software charges; if none, then state as much. o) The meter, the associated communications system, the backend server and gateway services shall all be compliant with Payment Card Industry Data Security Standard (PCI Level 1 certified Clock by a Qualified Security Assessor (QSA)). p) Meter shall be PA -DSS certified by a Qualified Security Assessor (QSA). q) The technology must be EMV compliant. Proposer shall describe their current and future EMV capabilities including any required upgrades, options and /or associated costs. r) Proposer shall describe any alternative payment options, the associated costs or any additional fees. Proposal shall describe current and future capabilities including any required upgrades or options for the implementation of the alternative payment options. s) The MMS system shall allow the City to dynamically and remotely adjust parking prices on the meters in real -time. a) The meter must have a 365 -day calendar real -time clock that completes a daily time -sync with the server at least once every 24 hours and that will either retain the time settings during battery replacements or servicing, orwill accurately reset the time settings without losing prior programming; reset shall occur within 3 seconds of battery replacement or servicing. If back- up power built into the meter is used for this function, this back -up power must allow at least 15 minutes for a given battery change without losing the clock settings. b) The clock shall be programmable at least one year in advance for automatic daylight savings time changes. c) The time -of -day clock shall be accurate to within plus or minus two seconds per day (where a day is defined as any given 24 -hour period). i. There shall be no upper limit or maximum deviation that would prevent the clockfrom syncing with the MMS. ii. The clock shall track the day of week, Monday through Sunday. iii. Time of day and day of week shall be displayed to maintenance staff, on the front display screen, when the reset feature is activated. Power a) Batteries shall be located in an easily accessible storage area inside the unit that can be changed out in less than 30 seconds once the meter is opened. b) For environmental reasons, Nickel- Cadmium batteries shall not be used to power the meters. c) The parking meter will be powered by battery and /or rechargeable solar - powered battery pack. d) When battery voltage falls below a minimum threshold, the parking meter will generate an alert prior to the meter going out of service. e) Battery connections will be designed to resist corrosion and sustain a minimum of five years of service. f) Current battery voltage for both rechargeable (solar) and non - rechargeable batteries will be available on the display and through the MMS. g) All locally- stored meter data will be retained during battery replacement and battery failures of seven days or less. h) Please describe any unique power management capabilities. i) Battery shall have a life of at least 5 years. Proposer shall describe how any and all options will impact battery life. Security / Maintenance a) Coins passing through the meter shall be deposited directly into secured containers in a separate vault area. b) The coin vault areas shall not be accessible from the maintenance compartment. c) Meters shall be resistant to vandalism and other attacks to remove or disable coin /cash from the coinboxes. d) Meters shall have high security locks for all cabinet doors. Include a description of the locks provided. Electronic locks are preferred with online programmable access parameters including restrictions for maintenance, collections, days of week and hours of day. Describe the manual override process in case of power failure or electronic lock malfunction. Warranty / Vendor Support a) Proposer shall describe their system warranty and extended warranty options on all hardware and software effective from the date of installation. b) Proposer shall describe technical support services, including 24/7 -day customer support help desk availability (including holidays), on -line help features, transaction assistance, on -site support and technical support, during and beyond the installation and warranty periods. Proposer shall describe who is responsible for supporting the meter including any and all subcontractors. c) The customer support help desk shall have the ability to collect and /or provide detailed information to the City via the hotline and /or via log in to the back -office software, including: i. Verification of patron's expiration time ii. Verify, log and dispatch reports of meter malfunctions in real time with online tracking d) Proposer shall provide the City with toll free telephone numbers enabling them to reach Proposers staff during normal business hours. e) The system must be capable of providing remote off -site diagnosis and support via wireless access. The system must be capable of remote software upgrades via wireless access. Training a) Proposer shall provide a proposed training outline with their response. b) Proposer shall provide all training at a location to be determined by the City or its designee. c) Proposer shall cover all travel costs. d) Proposer shall describe how upgrades to the MMS or other systems will be distributed, communicated, and implemented (e.g., training of appropriate staff) during the term of the contract. e) Proposer shall supply and keep current hard and digital copies of all operating, training, repair and user's manuals, which includes detailed instructions for system usage. Reporting / Maintenance Tracking / Enforcement a) The MMS must provide secure, web -based back office reporting, including real time exception reporting for equipment downtime and data transmission issues. b) The MMS shall provide maintenance tracking with automated technical ticket generation. c) Identify existing integrated vendors with the MMS, including but not limited to digital permitting, enforcement infrastructure & LPR technology vendors. d) Describe how access to real -time information regarding customer - generated reports of meter or signage problems, and meter - generated warnings and alarms is available to support staff, including maintenance technicians. e) The MMS shall provide a smartphone application to update, reassign, and close out maintenance tickets. f) The MMS shall have the capability to track maintenance issues, completion of maintenance tasks and reports on meter uptime. g) The MMS shall provide scheduling capabilities for both preventive and non- recurring maintenance. h) The MMS shall provide a maintenance dispatch interface for the scheduling, recording and reporting of error /problem corrections. i) The MMS shall provide an online mapping module for parking spaces and meters to identify maintenance and enforcement areas /zones. The MMS shall provide real -time verification of parking spaces payment status for enforcement purposes. j) The MMS shall allow the remote download of all rate changes, display changes, receipt layout changes, other user interface changes and operating system changes and upgrades with no upcharge for wireless data usage. k) The web -based MMS reporting analytics tool shall allow for: i. custom filtering of data fields ii. drop & drag report capabilities iii. table creation where reports can be saved for individual or global use 1) The MMS shall allow for online scheduled reports to be exported as Excel, CSVs and /or PDFs Data / Integration a) Identify any existing vendor integration that communicates in real -time via API with automated license plate recognition software and enforcement infrastructure technology applications. Other Services a) With the implementation of new paid parking equipment, please describe the public outreach /education campaign that will be included with your solution at no additional cost to the City. Provide examples of prior successful implementations, including sample images, emphasizing similar installations introducing new paid parking equipment. b) Describe proposed installation plan and any costs associated with the installation. Proposer will be responsible for installation and all associated hardware /equipment required, including single -space ADA- compliant poles, space numbering and signage. c) The City would like to evaluate an option for acceptance of Mobile Payments. Please describe your proposed mobile payment solution and identify all costs associated with this service. d) The City would like to consider an option for a merchant validation program to enhance the overall patron and neighborhood business experience. Please describe how the proposed parking technology solution would support a merchant validation program, and identify any equipment required and any additional costs or fees. e) The City is interested in innovation and value -added services. Proposers should describe any enhanced services and features that are available to the City currently or in the near future. All associated pricing for any proposed or suggested feature must be identified. Including, but not limited to sensors, parking guidance application and any other customer service features that can directly benefit the City of Seal Beach. Liquidated Damages The following are the proposed liquidated damages that would be incorporated into the final agreement. While it is not the intention of the City to seek a punitive relationship, we are seeking an integrated solution that performs to the standards described throughout your proposal. LD: A failure of the meters that results in either no payment transaction being accepted by the meters (e.g., meters allow free parking during enforcement hours) or application of the wrong rates. Threshold: During operating hours, a single failure that exceeds 20% of the total meters /pay station parking spaces or multiple failures in one day that together exceed 20 %. Penalty: No warning will be issued prior to assessment of liquidated damages for this failure. An average daily rate formula will be finalized with the selected Contractor. For purposes of this solicitation, assume $10.00 per day by the total number of affected parking spaces. LD: The Contractor fails to maintain Payment Card Industry (PCI) Data Security Standard Certification. Threshold: Any lapse in PCI certification status. Penalty: No warning will be issued prior to assessment of liquidated damages for this Failure. The Contractor may be assessed liquidated damages of $10,000 the first month of non- compliance and $20,000 for each additional month until the Failure is cured. For all future such Failures, the Contractor will be assessed liquidated damages in the amount of $25,000 per month until the Failure is cured. LD: Failure of the meter to maintain 99% accuracy in its audit of daily revenue that passes through the meter payment systems. (Coins: Comparison will be made between MMS collection report and physical coin count.) (Credit Card: Comparison will be made between the Gateway report and the bank deposit.) Threshold: Discrepancy of more than 1% in audit of daily revenue. Penalty: At the end of each month, and prior to assessment of liquidated damages, the City will issue a written warning to Contractor if the Failure threshold has been reached on any day of the month. The Contractor shall cure each Failure within seven Days after receipt of the warning. If any Failure is not cured within the allotted time frame, the Contractor may be assessed liquidated damages of $100 per Day per Failure until the Failure is cured. Pricing Meters Proposers may provide pricing for Options 1 and 2 or Option 2 only. Pricing shall include the cost of installation, signage, ongoing support and maintenance, warranty information, recommended spare parts and associated pricing, and all equipment necessary for the complete operation of the equipment. Proposer must identify, itemize, and price every component or sub - system required for meters to perform satisfactorily as a fully functioning system, including the ability to integrate with LPR and enforcement technologies. Proposer shall include all pricing options available, such as up -front purchase and any available leasing options. Mobile Payment For mobile payment, describe your pricing structure in detail to include all costs to be paid by the City. Describe in detail any fees or costs that are passed onto the customer. OPTION 1: • 6 Pay Stations with pay -by -plate configuration • 78 Single -space Meters with sensors • Mobile payment (as an option for the City) OPTION 2: • 6 Pay Stations with pay -by -plate configuration • Mobile payment (as an option for the City)