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Home My WebLink AboutAGMT - Parking Concepts, Inc., dba Transportation Concepts (Professional Senior Transportation Services)April 24, 2024 Parking Concepts, Inc., DBA Transportation Concepts 12 Mauchly, Building I Irvine, CA 92618 Attn: Rich Rogers SUBJECT: CITY OF SEAL BEACH — PARKING CONCEPTS, INC. DBA TRANSPORATION CONCEPTS PROFESSIONAL SERVICES AGREEMENT EXTENSION NO. 1 Dear Mr. Rogers, Pursuant to the Professional Services Agreement, dated May 24, 2021, by and between the City of Seal Beach (City) and Parking Concepts, Inc. DBA Transportation Concepts, the City of Seal Beach is hereby notifying Parking Concepts, Inc. DBA Transportation Concepts of its desire to exercise the first of two additional one (1) year term extensions per Section 5 of Resolution 7148. The term of the agreement is now revised to midnight of May 24th, 2025. All other terms and provisions of the agreement shall remain unaltered and in full force and effect. Should you have any questions, please do not hesitate to contact Anthony Nguyen, Community Services at (562) 431-2527 x 1344 or an u en sealbeachca, ov. Thank you for your continued partnership. Sincerely, Jill R. ngram City Manager CC: Alexa Smittle, Director of Community Development Gloria D. Harper, City Clerk Tim Kelsey, Recreation Manager PROFESSIONAL SERVICES AGREEMENT for Professional Senior Transportation Services between City of Seal Beach 211 - 8th Street Seal Beach, CA 90740 KA Parking Concepts, Inc., dba Transportation Concepts 12 Mauchly, Building I Irvine, CA 92618 (949) 753-7525 This Professional Service Agreement ("the Agreement") is made as of May 24, 2021 (the "Effective Date'), by and between Parking Concepts, Inc., dba Transportation Concepts ("Contractor'), a California corporation, and the City of Seal Beach ("City"), a California charter city, (collectively, "the Parties"). RECITALS A. City desires certain professional senior transportation services B. Pursuant to the authority provided by its City Charter and Seal Beach Municipal Code § 3.20.025, City desires to engage Contractor to provide professional senior transportation services in the manner set forth herein and more fully described in Section 1.0. C. Contractor represents that the principal members of its firm are qualified professional and are fully qualified to perform the services contemplated by this Agreement in a good and professional manner; and it 'desires to perform such services as provided herein. NOW THEREFORE, in consideration of the Parties' performance of the promises, covenants, and conditions stated herein, the Parties hereto agree as follows. AGREEMENT 1.0 Scope of Services 1.1. Contractor shall provide those services (collectively "Services") set forth in the. Request for Proposal and Contractor's Proposal attached hereto as Exhibit A and Exhibit B, respectively, and incorporated herein by this reference. To the extent that there is any conflict between Exhibit A, Exhibit B, and this Agreement, this Agreement shall control. 1.2. Contractor shall perform all Services under this Agreement in accordance with the standard of care generally exercised by like professionals under similar circumstances and in a manner reasonably satisfactory to City. 1.3. In performing this Agreement, Contractor shall comply (with all applicable provisions of federal, state, and local law. 1.4. As a material inducement to City to enter into this Agreement, Contractor hereby represents that it has the experience necessary to undertake the Services to be provided. In light of such status and experience, Contractor hereby covenants that it shall follow the customary professional standards in performing all Services. The City relies upon the skill of Contractor, and Contractor's staff, if any, to do and perform the Services in a skillful, competent, and professional manner, and Contractor and Contractor's staff, shall perform the Services in such manner. Contractor shall, at all times, meet{or exceed any and all applicable professional standards of care. The acceptance of Contractor's work by the City shall not operate as a release of Contractor from such standard of care and workmanship. 2of15 1.5. Contractor will not be compensated for any work performed not specified in the Scope of Services unless the City authorizes such work in advance and in 'writing. The City Manager may authorize extra work to fund unforeseen conditions up to the amount approved at the time of award by the City Council. Payment for additional work in excess of this amount requires prior City Council authorization. 2.0 Term 2.1. The term of this Agreement shall commence, as of the Effective Date and shall continue for a term of three (3) years ("Original Term") and shall expire at midnight on May 24, 2024 unless sooner terminated or extended as provided by -this Agreement. 12.2. The City, at its sole option, may elect to extend the Original Term of this Agreement, upon the same terms and conditions, for up to two (2) additional terms of, one year each ("extension"), by providing written notice to Contractor at least one month prior to the expiration of an existing term. If timely elected by the City, the first extension shall have a term extending from May 24, 2024 through and including May 24, 2025, unless sooner terminated or extended pursuant to this Agreement. If timely elected by the City, the second extension shall be from May 24, 2025 through and including May 24, 2026, unless sooner terminated pursuant to this Agreement., Any extension shall not be effective except upon execution of a written amendment to this.Agreement signed by the City Manager and Contractor's authorized representatives. 3.0 Contractor's Compensation 3.1. City will pay Contractor in accordance with the ;rates shown on the fee schedule set forth in Exhibit B for the Services but in no event will the City pay more than the total not -to -exceed amount of $420,000.00 (Four Hundred Twenty Thousand and 00/XX dollars) for the Original Term. 3.2. In the event that City elects to extend the Original Term in accordance with Section 2.2 of this Agreement, City will, pay Contractor in accordance with the hourly rates shown on the fee schedule set forth in Exhibit B for Services but in no event will the City pay more than the, total not -to -exceed amount of $140,000.00 (One Hundred Forty Thousand and 00/XX dollars) for each extension. 3.3. Contractor will not be compensated for any work performed not specified in the Scope of Services unless the City authorizes such work in advance and in writing. The City Manager may authorize 'extra work to fund unforeseen conditions up to the amount approved at the time of award by the City Council. Payment for additional work in excess of this amount requires prior City Council authorization. Any additional work authorized by the City Council 3of15 pursuant to this Section will be compensated in accordance with the fee schedule set forth in Exhibit B. 4.0 Method of Payment 4.1. Contractor shall submit to City monthly invoices for all Services rendered pursuant to this Agreement. Such. invoices shall be, submitted within 15 days of the end of the month during which the Services were rendered and shall describe in detail the Services rendered during the period, the days worked, number of hours worked, the hourly rates charged, and the iServices performed for each day in the period. City will pay Contractor within 30 days of receiving Contractor's invoice. City will not withhold any applicable federal or state payroll and other required taxes, or other authorized deductions from payments made to Contractor. 4.2. Upon 24-hour.notice from City, Contractor shall allow City or City's agents or representatives to inspect at Contractor's offices during reasonable business hours all records, invoices, time cards, cost control sheets and other records maintained by Contractor in connection with this Agreement. City's rights under this Section 4.2 shall survive for three (3) years following the termination of this -Agreement. 5.0 Termination 5.1. This Agreement may be terminated by City, without cause, or by Contractor based on reasonable cause, upon giving the other, party written notice thereof not less than 30 days prior to the date of termination. 5.2. This Agreement may be terminated by City upon 10 days' notice to Contractor if Contractor fails to provide satisfactory evidence of renewal or replacement of comprehensive general liability insurance as as by this Agreement at least 20 days before the expiration date of the previous policy. 5.3. In the event of termination, City shall compensate Contractor for all services satisfactorily performed up to the date of termination. City shall not be obligated to Contractor for services performed after the date of termination. Contractor shall deliver all records, equipment and materials (to the extent equipment and/or materials are owned by City), finished or unfinished documents, reports, photographs, films, charts, data, studies; surveys, drawings, models, maps, or other documentation related to the performance of this Agreement to City within three (3) business days of the date of termination. Neither party shall have any other claim against the other party by reason of such termination. 4of15 6:0 Party Representatives 6.1. The City Manager is the City's representative for purposes of this Agreement. 6.2. Rich Rogers is the Contractor's primary representative for purposes of this Agreement. Rich Rogers shall be responsible during the term of this Agreement for directing all activities of Contractor and devoting sufficient time to personally supervise the Services hereunder. Contractor may not change its representative without the prior written approval of City, which approval shall not be unreasonably withheld. 7.0 Notices 7.1. All notices permitted or required under this Agreement shall be deemed made when personally delivered or when mailed 48 hours after deposit in the United States Mail, first class postage prepaid and addressed to the party at the following addresses: To City: City of Seal Beach 211 -8th Street Seal Beach, California 90740 Attn: City Manager To Contractor. Parking Concepts, Inc., dba Transportation Concepts 12 Mauchly, Building I Irvine, CA 92618 Attn: Rich Rogers 7.2. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 8.0 Independent Contractor 8.11. Contractor is an independent contractor and notlan employee of the City. All work or other Services provided pursuant to this Agreement shall be performed by Contractor or by Contractor's employees or other personnel under Contractor's supervision, and Contractor and all of Contractor's personnel shall possess the qualifications, permits,.and licenses required bylState and local law to perform such Services, including, without limitation, a City of Seal Beach business license as required by the Seal Beach Municipal Code. Contractor will determine the means, methods; and details, by which Contractor's personnel will perform the Services. Contractor shall be solely responsiblelfor the satisfactory work performance of all personnel engaged in performing the Services and compliance with -the customary professional standards. 5of15 8.2. All of Contractor's employees and other personnel performing any of the Services under this Agreement on behalf of Contractor shall also not be employees of City and shall at all times be under Contractor's exclusive direction and control. Contractor and Contractor's personnel shall not supervise any of City's employees; and City's employees shall not supervise Contractor's personnel. Contractor's personnel shall not wear or display any City uniform, badge, identification number, or other information identifying such individual as an employee of City; and Contractor's personnel shall .not use any City e-mail address or City telephone number in the performance of any of the Services under this Agreement. Contractor shall acquire and maintainiat its sole cost and expense, such vehicles, equipment and supplies as Contractor's personnel require to perform any of the Services required by this Agreement. Contractor shall perform all Services off of City premises at locations of Contractor's choice, except as otherwise may from time to time be necessary in order for Contractor's personnel to receive projects from City, review plans on file at City, pick up or deliver any work product related to Contractor's performance of any Services under this Agreement, or as may be necessary to inspect or visit City locations and/or private property to perform such Services. City may make a computer available to Contractor from time to time for Contractor's personnel to obtain information about or to check on the status of projects pertaining to the Services under this Agreement. &I Contractor shall be responsible for and pay all wages, salaries, benefits and other amounts due to Contractor's personnel in connection with their performance of any Services under this Agreement and as required by law. Contractor shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: Social Security taxes, other retirement or pension benefits, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance. Notwithstanding any other agency, ,State, or federal policy, rule, .regulation, statutejor ordinance to the contrary; Contractor and any of its officers, employees, agents, and subcontractors providing any of the Services under this Agreement shall not become entitled to, and hereby waive any claims to, any wages, salaries, compensation, benefit or any incident of employment by City, including but not limited to; eligibility to enroll in, or reinstate to membership in, the California Public Employees Retirement System ("PERS") as an employee of City, and entitlement to any contribution to be paid by City for employer contributions or employee contributions for PERS benefits. 8.4. Contractor shall indemnify and hold harmless City and its elected officials, officers, employees, servants, designated volunteers, and agents serving as independent contractors in the role of City officials, from any and all liability, damages, claims, costs and expenses of any nature to the extent arising from, caused by, or relating to Contractor's personnel practices. or to the extent arising from, caused by or relating to the violation of any of the provisions of this 6of15 Section 8.0. In addition to all other remedies available under, law, City shall have the right to offset against the amount of any fees due to Contractor under this Agreement any amount due to City from Contractor as a result of Contractor's failure to promptly pay to City any reimbursement or indemnification arising under this Section. This duty of indemnification is in addition to Contractor's duty to defend, indemnify and hold harmless as set forth in any other provision of this Agreement. 9.0 PERS Compliance and Indemnification 9.1. General Requirements. The Parties acknowledge that City is a local agency member of PERS, and as such has certain pension reporting and contribution obligations to PERS on behalf of qualifying employees. Contractor agrees that, in providing its employees and any other personnel to City to perform any work or other Services under this Agreement, Contractor shall assure compliance with the Public Employees' Retirement Law, commencing at Government Code § 20000, the regulations of PERS, and the Public Employees' Pension Reform Act of 2013, as amended. Without limitation to the foregoing, Contractor shall assure compliance with regard to personnel who have active or inactive membership in PERS and to those who are retired annuitants and in performing this Agreement shall not assign or utilize any of its personnel in a manner that will cause City to be in violation of the applicable retirement laws and regulations. 9.2. Indemnification. Contractor shall defend (with legal counsel approved by City, whose approval shall not be unreasonably withheld), indemnify and hold harmless City, and its City and its elected officials, officers, employees, servants, designated volunteers, and agents serving as independent contractors in the role of City officials, from any and all liability, damages, claims, costs and expenses of any nature to the extent arising from, caused by, or relating to Contractor's violation of any provisions of this Section 9.0. This duty of indemnification is in addition to Contractor's duty to defend, indemnify and hold harmless as set forth in any other provision of this Agreement 10.0 Confidentiality Contractor acknowledges that officials and employees of Contractor in the course of their duties may have access to financial, accounting, statistical, medical and other personnel data of private individuals and employees of City. Contractor covenants that all data, documents, discussion, or other information developed or received by Contractor or provided for performance of this Agreement are deemed confidential and shall not be disclosed by Contractor without prior written authorization by City. City shall grant such authorization if applicable law requires disclosure. All City data shall be returned to City Upon the termination of this Agreement. Contractor's covenant under this Section shall survive the termination of this Agreement. 7of15 11.0 Subcontractors No portion of this Agreement shall be approval of the City. Contractor is fully of any and all subcontractors. 12.0 Assignment subcontracted without the prior written responsible to City for the performance Contractor shall not assign or transfer any interest in this Agi&eement whether by assignment or novation, without the prior written consent of City. Any purported assignment without such consent shall be void and without effect. 13.0 Inspection and Audit of Records Contractor shall maintain complete and accurate records with respect to all Services and other matters covered under this Agreement, including but expressly not limited to, all Services performed, salaries, wages, invoices, time cards, cost control sheets; costs; expenses, receipts and other records with respect to. this Agreement. Contractor shall maintain adequate records on the Services provided in sufficient detail to permit an evaluatiomof all Services in connection therewith. All such records shall be clearly identified and readily accessible. At all times during regular business hours, Contractor shall provide City with free access to such records, and the right to examine and audit the same and to make copiesand transcripts as City deems necessary, and shall allow inspection of all program data, information, documents,, proceedings and activities and all other matters related to the performance of the Services under this Agreement. Contractor shall retain all financial and program service records and all other records related to the Services and performance of this Agreement for at least .five (5) years after expiration, termination or final payment under this Agreement, whichever occurs later. City's rights under this Section 13.0 shall survive for five (5) years after expiration, termination or final payment under this Agreement, whichever occurs later. 14.0 Safety Requirements All work performed under this Agreement shall be performed in such a manner as to provide safety to the public and to meet or exceed the safety standards outlined by CAL OSHA. The City may issue restraint or cease and desist orders to Contractor when unsafe or harmful acts are observed or reported relative to the performance of the Services. Contractor'shall maintain the work sites free of hazards to persons and property resulting from its operations. Contractor shall immediately report to the City any hazardous condition noted by Contractor. 8of15 15.0 Insurance 15.1. Contractor shall not commence work under this Agreement until it has provided evidence satisfactory to the City that Contractor has secured all insurance required under this Section. Contractor shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, anis shall be on forms provided by the City if requested. All certificates and endorsements shall be received and approved by the City before work commences: The City reserves the right to require complete, certifiedcopies of all required insurance policies, at any time. 15.2. Contractor shall, at its expense, procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damages to property that may arise from or in connection with the performance of this Agreement. Insurance is to be placed with insurers with a current A.M. Best's rating no less than A:VIII, licensed to do business in California, and satisfactory to the City. Coverage :shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001), and if Contractor is a limited liability company, the commercial general liability coverage shall be amended so that Contractor and its managers, affiliates, employees, agents and other persons necessary or incidental to its operation are insureds; (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto), (3) Workers' Compensation and Employer's Liability coverages, and (4) if required by the City, Professional Liability coverage (or Errors and Omissions coverage). Contractor shall maintain limits no less than: (1) General Liability: $2,000,000 per occurrence for bodily injury, personal injury and property damage and if Commercial General Liability Insurance or other form with a' general aggregate limit is used, either the general aggregate limit shall apply separately to this Agreement/location or the general .aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: $10,000,000 per accident for bodily injury and property damage; and (3) Workers' Compensation in the amount required by law and Employer's Liability: $1,000,000 per accident and in the aggregate for bodily injury or disease, and if a "claims made;' policy is provided, then the policy shall be endorsed to provide an extended reporting period of not less than three years. 15.3. The insurance policies shall contain the following provisions, or Contractor shall provide endorsements on forms supplied or approved by the City to state: (1) coverage shall not be suspended, voided, reduced or canceled except after 30 days prior written notice by certified mail, return receipt requested, has been given to the City, (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not 9of15 affect coverage provided to the City, its directors, officials, officers, (3) coverage shall be primary insurance as respects the City, its directors, officials, officers, employees,. agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Contractor's scheduled underlying coverage and that any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Contractor's insurance=and shall not be called upon to contribute with it, (4) for general liability insurance, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds withrespect to the services or operations performed by or on behalf of the Contractor, including materials, parts or equipment furnished in connection with such work; and (5) for automobile liability, that the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Contractor or for which the Contractor is responsible. 15.4. All insurance required by this Section shall contain standard separation of insureds provisions and shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents, and volunteers. 15.5. Any deductibles or self-insured retentions shall be declared to and approved by the City. Contractor guarantees that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its directors, officials, officers, employees, agents, and volunteers; or (2) the Contractor shall procure ai bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. 16.0 Indemnification, Hold Harmless, and Duty to Defend The provisions of this indemnity provision are intended by the Parties to be interpreted and construed to provide the fullest protection possible under the law to the City and all other Indemnitees. Contractor acknowledges that the City would not have entered into this.Agreement in'the:absence of the commitment of Contractor to indemnify and protect the City and the other Indemnitees, as set forth in this Agreement. 16.1. Indemnification. To the fullest extent permitted by law, the Contractor shall,. at its sole cost and expense, protect, defend; hold harmless and indemnify the City, its elected and appointed officials, officers;, attorneys, agents, employees, designated volunteers, successors, assigns and those City agents serving as independent contractors in the role of City officials (collectively "Indemnitees" in this Section 16.0) from and against any and all damages, costs, expenses, liabilities, claims, demands, causes of action, proceedings, judgments, penalties, liens and losses of any nature whatsoever, including fees of accountants, attorneys and other professionals, and all costs associated 10 of 15 therewith, and the payment of all consequential damages (collectively "Claims"), in law or equity, whether actual, alleged or threatened, whichi arise out of, pertain to, or relate to the acts or omissions, or willful misconduct, of the Contractor, and/or its directors, officers, agents, servants, employees, subcontractors, materialmen, suppliers, or contractors, or their directors, officers, agents, servants or employees (or any entity or individual that the Contractor shall bear the legal liability thereof) in the performance of this Agreement, including the Indemnitees' active. or passive negligence, except for Claims arising from the sole negligence or willful misconduct of the City or any of the other Indemnitees, as determined by final arbitration or court decision or by the agreement of the Parties. The Contractor shall defend the Indemnitees in any action or actions filed in connection with any Claims with counsel acceptable to City (whose consent shall not be unreasonably withheld) or at the City's option reimburse the City and other Indemnitees their costs of defense using counsel of their choice, including but not limited to all reasonable attorneys' fees, experts' costs and court costs actually incurred by the City and the other Indemnitees in connection with such defense. 16.2. Subcontractor Indemnification. Contractor shall obtain executed indemnity agreements with provisionsidentical to those in this Section 16.0 from each and every subcontractor or any other person or entity involved by, for, with or on behalf of Contractor in the performance of this Agreement. If Contractor fails to obtain such indemnities, Contractor shall be fully responsible and indemnify, hold harmless and defend .the Indemnitees from and against-any'and all Claims in law or equity; whether actual, alleged or threatened, which arise out of, are claimed to arise out of, pertain to, or relate to the acts or omissions of Contractor's subcontractor, its officers, agents, servants, employees, subcontractors, materialmen, contractors or their officers, agents, servants or employees. (or any entity or individual that Contractor's subcontractor shall bear the legal liability thereof) in the performance of this Agreement, including the Indemnitees' active or passive negligence, except for claims arising from the sole negligence or willful misconduct of the City or other Indemnitees, as determined by final arbitration or court decision or the agreement of the Parties. 16.3. Insurance Not Limiting. The obligations of Contractor under this or any other provision of this Agreement shall not be,limited by the provisions of any workers' compensation act or similar act. Contractor expressly waives any statutory immunity under such statutes or laws as to, the Indemnitees. Contractor's indemnity obligation set forth in this Section 16.0 shall not be limited by the limits of any policies of insurance required or provided by Contractor pursuant -to this Agreement. 16.4. Survival. Contractor's covenants under this Section 16.0 shall survive the expiration or termination of this Agreement. 11 of 15 17.0 Equal Opportunity and Nondiscrimination 17.1. Contractor affirmatively represents that it is an equal opportunity employer. Contractor shall not discriminate, harass or retaliate against any subcontractor, employee, or applicant for employment because of race, religion, color, national origin, handicap, physical disability, mental disability, medical condition, genetic information,, ancestry, sex, gender, sexual orientation, gender identity; gender expression; marital status, age, military`or veteran status, or any other basis protected by federal, state or local laws, including but is not limited to, in all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff, or termination. 17.2. Contractor warrants that in providing the Services, Contractor shall not discriminate, harass or retaliate against any customer, patron, client, or other member of the public because of race, .religion, color, national origin, handicap, physical disability, mental disability, medical condition, genetic information, ancestry; sex, gender, sexual ;orientation, gender identity, gender expression, marital status, age, military or veteran status, or any or other basis protected by federal, state or local laws. 18.0 Workers' Compensation Certification By its signature hereunder, Contractor certifies that itis aware of the provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Workers' Compensation or to undertake self-insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 19.0 Background Checks Contractor shall at a minimum perform background checks on drivers utilizing a vendor such as Live Scan to ensure that drivers with inappropriate backgrounds are not employed to provide Services under this Agreement. Drivers shall have no felony conviction history consistent with Contractor's obligations undern Government Code Sectio12952. 20.0 Warranty Contractor warrants that it shall perform the Services required by this Agreement in compliance with all applicable Federal and California employment laws, including, but not limited to, those laws related to minimum hours and wages; occupational health and safety; fair employment and employment practices; workers' compensation insurance; and safety in employment; and all other Federal, State and local laws and ordinances applicable to the services required under this Agreement. Contractor shall indemnify and hold harmless City from and against all claims, demands, payments, suits, actions, proceedings, and judgments of every nature and 12 of 15 description including attorneys' fees and costs, presented, brought, or recovered against City for, or on account of any liability under any of the above-mentioned laws, which may be incurred by reason of Contractor's performance under this Agreement. 21.0 Non -Exclusive Agreement Contractor acknowledges that City may enter into agreements with other Contractors for services similar to the services that are subject to this Agreement or may have its own, employees perform services similar to those services contemplated by this Agreement. 22.0 Time of Essence Time, is of the essence in respect to all provisions of this Agreement that specify a time for performance, provided,. however, that the foregoing may not be construed to limit or deprive a party of the benefits of any grace or use period allowed in this Agreement. 23.0 Entire Agreement This Agreement contains the entire .agreement of the Parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings, or agreements. This Agreement may only be modified by a writing signed by both Parties. 24.0 Severability The invalidity in whole or in part of any provisions of this Agreement shall not void or affect the validity of the other provisions of this Agreement. 25.0 Venue and Governing Law This Agreement is made, entered into, and executed in Orange County, California, and any action filed in any court or administrative agency for the interpretation, enforcement or other action of the terms, conditions, or covenants referred to herein shall be filed in the, applicable; court oradministrative agency in Orange County, California. This Agreement shall be governed by and construed in. accordance with the laws of the State of California. 26.0 No Third Party Rights No third party shall be deemed to have any rights hereunder against either party as a result of this Agreement. 13 of 15 27.0 Waiver No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenantor condition. No waiver, benefit, privilege, or service voluntarily given or performed by a. party shall give the other party any contractual rights by custom, estoppel, or otherwise. 28.0 Prohibited Interests; Conflict of Interest 28.1. Contractor covenants that it presently has no in and shall not acquire, any interest, direct or indirect; which may be affected by the Services, or which would conflict in any manner with the performance of the Services. Contractor further covenantsthat, in ,performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, Contractor shall avoid the appearance of having any interest, which would conflict in any manner with the performance of the Services. Contractor shall not accept any employment or representation during the term; of this Agreement which is or may likely make Contractor "financially interested' (as provided in California Government Code §§ 1090 and 87100) in any decision made by City on any matter in connection with which Contractor has been retained. 28.-2. Contractor further warrants and maintains that it has not employed or retained any person or entity, other than a bona fide employee working exclusively for Contractor, to solicit or obtain this Agreement., Nor has Contractor paid or agreed to pay any person or entity, other -than a bona fide employee working exclusively for Contractor, any fee, commission, gift, percentage, or any other consideration contingent, upon the execution of this Agreement. Upon any breach or violation of this 'warranty, City shall have the right, at its sole and absolute discretion, to terminate this Agreement without further liability, or to deduct from any sums payable to Contractor hereunder the full amount or value of any`such fee, commission, percentage or gift. 28.3. Contractor warrants and maintains that it has;no knowledge that any, officer or employee of City has any interest, whether contractual, non - contractual, financial, proprietary, or otherwise, in this transaction or in the business of Contractor; and that if any such interest comes to the knowledge of Contractor at any time during the term of this Agreement, Contractor shall immediately make a complete, written disclosure of such interest to City, even if such interest would not be deemed a prohibited "conflict of interest" under applicable laws as described in this: subsection 29:0 Attorneys' Fees If either party commences an action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such litigation shall be entitled to have and recover from 14 of 15 the losing party all of its attorneys' fees and other costs incurred in connection therewith. 30.0 Exhibits All exhibits referenced in this Agreement are hereby incorporated into the Agreement as if set forth in full'herein. In the eventbf any material discrepancy between the terms of any exhibit so incorporated and the terms of this Agreement, the terms of this Agreement shall control. 31.0 Corporate -Authority The person executing this Agreement on behalf of Contractor warrants that he or she is duly,authorized to execute this Agreement on behalf of said party and that by his or her execution',: the Contractor'is formally bound to the provisions of this Agreement: IN WITNESS WHEREOF, the Parties hereto, through their respective authorized representatives have executed this Agreement as of the date and year first above written. CITY'OF SEAL BEACH CONTRACTOR: rking Concepts, Inc., dba. Tr ortation Concepts, a California n By: ill'R. Ingram, City Manzi er B Chief Attest: Secretary /Gloria D.,Varper; City'Cletk,"qf RIM `Q (�r4Please note, two signatures required for corporations pursuant to California Approved as to rm:. Corporations Code Section 313 from each of the following categories: (i) the chairperson of the, board, the president By; or any vice president, and (ii) the Cr ' A eele, ity Attorney secretary, any assistant secretary, the chief financial officer or any assistant treasurer of such corporation.) 15 of 15 EXHIBIT Request for Proposals City of Seal Beach Request for Proposals for Senior Transportation Services RFP responses to be received until 2:00 P.M., March 3, 2021 in the PublicWorks.Department ATTN: Iris Lee, Deputy Director of Public Works/City Engineer Approved for Advertising: Iris Lee City Engineer Date Issued: February 3, 2021 Public W®rbs Table of Contents I. INTRODUCTION II. QUALIFICATIONS III. SCOPE OF SERVICES IV. PRE -PROPOSAL QUESTIONS V. SCHEDULE VI. SUBMITTAL REQUIREMENTS VII. FEE AND COST PROPOSAL VIII. INTERVIEW IX. SELECTION PROCESS X. SPECIAL PROVISIONS XI. GENERAL CONDITIONS EXHIBIT A — Sample.Contract. iample contract omitted: from Exhibit A Request for Proposal attachment. REQUEST FOR PROPOSALS FOR SENIOR TRANSPORTATION SERVICES FALL INTERESTED PARTIES,'MUST REGISTER BY EMAILING flee c(r�sealbea kh ;ov.. COIVIMUNICATION AND ADDENDA„TF ANY,jVVILL BE;DISTRIB_ U_ TED TQEREGISTERED PARTIES'VIA EMAIL PROVIDED: I. INTRODUCTION The City of Seal Beach (City) operates a Senior Transportation Services program (Program) for qualified and registered 'residents! This program .1s partially funded by Orange County Transportation Authority (OCTA) Senior Mobility Program (SMP) funding, and shall adhere to all program requirements. The City formally .contracted Senior Transportation services that provided both shuttle and on -demand rideshare services (Dial -a -Ride). This vendor has since terminated its contract. Due to extenuating circumstances, OCTA has allowed the. City one year to procure a contract vendor to continue providing services. The City currently has an interim Dial -a -Ride service in place. The City is seeking one or more contractors who would be able to provide (1) shuttle service, and/or (2) Dial -a - Ride service for an anticipated term of three (3) years, with an option ,to extend. The final agreement amount and term will depend on the quality, diversity, and responsiveness of the proposals. The City reserves the right to not accept the Contractor's proposed scope and fee, and, to. let any project for competitive bid at the discretion of the City. II. QUALIFICATIONS Minimum Qualifications • Valid license of operations for the work to be conducted. • Valid City of Seal Beach business license for the term of the Agreement, if selected. • Ability to;meetthe Qualifications and Expertise detailed in this RFP. Desirable Qualifications Knowledge and experience working in the City of Seal Beach. k°ts6ike Works Knowledge and experience with similar community transit programs. • Knowledge of Seal Beach areas, in particular, Leisure World. III. SCOPE OF SERVICES The City of Seal Beach Senior Trahsportation• Services program (Program) typically operates Monday through Friday, 7:30 a.m. to 5:00 p.m. Days and times may vary due to demand. It is,envisioned that there will be two (2) components to the ;Program — (1) shuttle service that operates a fixed route within the City; and, (2) on - demand Dial -a -Ride service. The Program is free of charge to all qualified registered users. To qualify, one must be a Seal Beach resident age 60 and over. Residents must register through the City to use the Program. Registered users will be issued a unique ID number. Shuttle Service Prior shuttle services included the following routes. These routes are subject to change. Thursday Shopper Shuttle: Leisure World, Main Street, Seal Beach Pier • Senior Nutrition Program: Leisure World, Rossmoor Shopping Center The shuttle services averaged approximately 250 vehicle service hours per month under pre-COVID-19 pandemic conditions: Dial -a -Ride The Dial -a -Ride program averaged approximately 75 vehicle service 'hours per month under pre-COVID pandemic conditions, running concurrently'withrthe shuttle service. Registered users may use this program for travel within the Seal Beach city limits. There are.three (3) exceptions for travel outside of city limits: 1. VA Hospital in Long Beach 2. Los,Alamitos Medical Center 3. Up to three (3) miles outside the City limits.for non -emergency medical purposes Contractor may propose on the ShuttleService, Dial -a -Ride Service, or both. The following sections describe the qualifications andtasks required by this Program, at a minimum. Public WiFis Billinq Form, Records and Reports: The Contractor shall maintain a record of all work performed, including but not limited to miles per trip, service hours per trip, type of trips, cost per trip, on-going updated registration list, and any other metrics requested by the City to fully and completely meet OCTA reporting requirements. A copy of such record shall be provided to the City with the monthly invoice on or before the 10" business day of the following month. Contractor shall maintain -such record through the term of the Agreement, plus five (5) years after Contract termination. Contractor shall provide a billing form and progress payment form approved by the City. Staffina Reauirements Contractor shall provide the necessary management and administrative personnel whose expertise will ensure efficient operations of Program. The City recognizes that a high quality operations begins with key personnel. As such, a minimum level of staffing is described below: Project Manager: The Project Manager will be the person in charge of all management and day-to-day operations. The Project Manager shall maintain consistent and sufficient contact and communication with the City's designated point of contact. Reservation, Scheduling, and Dispatch Staff: Contractor shall provide adequate staffing to ensure efficient and timely - administration of reservations, scheduling and dispatching of service trips/drivers in accordance with the service schedules and policies set forth by the City. At a minimum, these staff will have the following responsibilities: Reservations • Maintain and update list of registered users • Handle telephone requests and inquiries so as to maximize customer service, giving timely, accurate and courteous service • Carry out trip reservation activities in a manner that will maximize productivity • Ensure that the City's and OCTA's policies and procedures are followed. Scheduling • Manage Program services in accordance to City's and OCTA's policies and procedures. Receive, approve, and process requests for service • Review and refine daily trip itineraries ensuring the most efficient and effective travel patterns • Initiate client call back regarding discrepancies and/or schedule changes • Administer and process cancellations, track passenger no-shows, mailing letters, and making phone calls woofic Wa* Dispatchinq • Schedule and assign drivers and vehicles in accordance with the service hour schedules and scheduled trip each day Ensure that:all scheduled trips are promptly executed • Assist drivers while they are on service to carry out assigned trip on-time, providing address assistance and telephoning passengers, as needed • Monitorthe performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in services, as necessary, to ensure on-time performance in the most efficient and effective manner Drivers • Drivers must be legally licensed and,,properly insured to operate a bus, taxi, rideshare, and/or applicable modes of transportation in the State of California as well as maintain any other licenses or certificates required by applicable federal, state, or local regulations • Drivers must be in good standing with the DMV • Drivers must be able to speak, understand, and read English adequately • Drivers are required to treat all passengers with respect and courtesy Dress and Appearance Standard • Contractorshall provide a uniform to be worn by all drivers when operating a vehicle in City service that will convey a professional image It is the Contractor's responsibility to see that driver's uniforms remain in good repair, and do not appear old or worn out. Uniforms that are not in good repair must be replaced Personnel Policies • Contractor shall have in effect personnel policies that conform to all local, state, and federal laws including, but not limited to, all regulationsconcernng Equal Employment Opportunities, FTA Drug and Alcohol Regulations, Compensation, Worker's Compensation, and other regulations, as appropriate • Contractor shall maintain at all times current list of personnel assigned to the Program and provide the City with an updated roster of all drivers each month • Purchasing or consuming illegal substances; oralcoholic beverages while in uniform shall not be allowed. It.shall be Contractor's, responsibility to terminate any employee doing so • City promotes and supports a smoke-free work environment. There is no smoking allowed on vehicles used to provide the City's transportation service • City retains the right to review Contractor's personnel policies and the list of personnel assigned to the Program Removal of Drivers • City may require thatany driver be removed from transporting City customers for excessive complaints, rudeness, or other inappropriate behavior or appearance. ANZ POO w®r 8 • Any driver receiving three or more valid customer complaints within a rolling 30-day period will be subject to athirty (30) day probation period. The City will notify the Contractor, in writing, of any driver determined unsuitable. Within ten days of receipt of such notice, Contractor shall, at its sole discretion, either propose to replace the driver or present to the City a plan for correcting the driver's performance deficiencies. If either the City rejects the plan or the driver's performance deficiencies are not corrected to the City's satisfaction within the 30-day plan period, the Contractor shall immediately replace the driver. Driver Feedback • As drivers are the first line out in the field, driver feedback about schedules, customer needs, vehicle maintenance and working conditions is imperative. The Contractor must have on-going mechanisms, including monthly driver meetings evaluate driver feedback. The City shall be allowed to participate in monthly driver meetings. Traininq and Safety Programs State and Federal Regulations 1. Motor Vehicle Codes - All Contractors are to comply fully with local„ state and federal vehicle code regulations pertaining to the licensing and operations of vehicles. 2. Drug -Free Workplace - The Contractor shall comply with all local, state and federal requirements for maintaining a drug free work place and all applicable local, state and federal drug testing regulations, . 3. Contractor shall maintain a Program services safety policy. 4. Contractor shall maintain its vehicles and provide all services in compliance with the Americans with Disability Act. 5. California OSHA - Contractor shall comply with all California OSHA requirements. Reservations, Schedulinq and Dispatch Transportation Service Scheduling Contractor shall provide a dedicated "toll-free' reservation number for the Program. Reservations shall be taken by qualified and trained personnel to answer and properly respond to all telephone, facsimile and TOO calls for trip reservations, cancellations, ride check status, service inquiries, and general information requests. Automated reservation, systems are not acceptable. Scheduling is to be based upon 24-hour advanced reservations, unless Contractor is available to schedule within a shorter reservation window. Same day pickup options is desirable, but not mandatory. 7 0 NEW P14 to WOrks Reservations staff shall at a minimum be on -duty during the hours of 7:00 a.m. to 6:00 p.m. on weekdays. Cancellations can.also be taken by voice mail. Cancellations received during the weekend for a Monday ride must be processed to avoid unnecessary no-show activity on Monday. Dispatching Contractor shall provide qualified and trained personnel to: • Schedule and assign drivers and vehicles in accordance with the service hour schedules and scheduled trips for each day • Assist drivers while they are in service to carry out the assigned trips on-time, providing address assistance and, telephoning passengers, as needed • Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed`to ensure on-time performance in the'most efficient manner • Ensure that unanticipated service demands, passenger and vehicle accidents, other events and general service delivery arehandledappropriately • Be available between the hours of 7:30 a.m. and 6:00 p:m. Monday -Friday, excluding weekends and holidays • Ensure that the City's policy of "No stranded passengers" is achieved Vehicle Operations:. Service Schedules Service schedules are subject to change due to varying factors. Contractor shall cooperate with City to revise and refine the service levels, as required by the City. In the event that major changes, increase or decreases, are required from the service levels specified by the City, in most -cases the City. will give the Contractor at least 5 working days to respond to major changes requiring more drivers or major adjustments to work shifts. As little as 24 hours' notice may be given to respond to minor adjustments. The Contractor shall not supply vehicle service hours/trips without City approval. Such hours will not be paid for by the City. Driver Trip Sheets Drivers shallmaintain a detailed log of trips completed in order for the City to track changes in service levels and needs. M Vehicles Fuel f The City, will provide the following 17 -passenger wheelchair accessible vehicles for the use under the Program. The Contractor will have the option of providing its on fleet of vehicles, and decline the use.of the City furnished vehicles. 1. 1997 Ford E-450 with a 7.31 Diesel engine 2. 1997 Ford E-450 with a 7.31 Diesel engine 3. 2008 Ford E-450 with a 6.81 Gasoline engine Vehicle will be delivered in good working order. No communication radio will be provided with the vehicles. The Contractor will be responsible for providing all fuel necessary to operate City -owned and/or Contractor -owned vehicles under this Program. Back -Up and Overflow Service In an effort to reduce the number of unmet transportation needs and to'iincrease the overall efficiency of service delivery, Contractors are encouraged to propose the use of supplemental sedan and taxicab services or other innovative practices to supplement regular transportation services. Vehicle Storage The vehicle shall be stored at the Contractor's facilities. The Contractor's yard shall not be more than 40 miles away from the City of Seal Beach. Performance Standards -Management & Operations Contractor shall strive at all times to provide service in a manner that will maximize productivity and customer service. Continued nonperformance of Contractor and/or violation of service standards may result in contract termination. Annual Review of Standards The City may from time to time review the standards established for the Program to ensure those standards are met. In consultation with Contractor, the City may, at its discretion, adjust standards, and penalties to ensure and encourage increased efficiency and improved performance of services. Data Collection/Reporting: Dispatch Log Contractor dispatch staff shall create and maintain a daily dispatch log that records the basic services Put* W8 ks provided on that day and, particularly, any and all accidents, incidents, road calls and other unforeseen events that may have occur and any response taken. On a monthly basis, Contractor shall provide.the City an electronic copy of all dispatch logs for that month in a format acceptable to the City. Accident Reporting and Follow Up Contractor shall notify the City within 24 hours of any accident/incidents, including: • Collisionsbetween a vehicle and another vehicle, person or object. • Passenger accidents, including falls to vehicle passengers who are entering, occupying or exiting the vehicle. • Disturbances, ejectment, fainting,_ sickness, deaths or assaults. • Accidents the driver witnesses. • Passenger complaints of injury or property or other circumstances likely to result in the filing of claims against the Contractor or City. • Any passenger, driver and service complaint that arises from an accident. The Contractor shall ensure proper follow up on any accidents or incidents, where appropriate, to ensure that any unresolved safety hazards or liability issues are addressed. Contractor shall provide copies of reports to the City. Daily and Monthly Operations Reporting On a monthly basis, Contractor shall prepare a Monthly Operating Report which shall be submitted to the City with the monthly invoice on or before the 10`h business day of the following month. The Monthly Operating Report shall include, at a minimum, the following data: Operating Data: Vehicle Service Hours Total Passengers Total Trips Trip Type/Reason No -Shows Canceled Trips Missed Trips Fare Revenue Received (when collected) Telecommunications: Calls accepted Calls answered Average wait time for answered calls Maximum wait time for answered calls Average call length Average number of agents on duty Additionally, the Monthly Operating Report will be accompanied by an electronic copy of the Dispatch Logs for the month just completed as well as the revenue collected from fare proceeds. All data collected by the Contractor shall be available upon request for audit and inspection by the City, OCTA or any other governmental agency. Accounting All service costs incurred in the performance of this Agreement shall be recorded in an account separate from those used for other business activities of the Contractor and shall be available for inspection or audit during normal business hours upon City request. Invoices and Billing All relevant back-up documentation, including monthly operations summaries, must be included with invoice. Invoices shall be submitted to the City within ten (10) days of the close of the month's billing cycle. Vehicle Maintenance Services..- Vehicle ervices: Vehicle Maintenance Vehicle maintenance shall be provided by and the sole expense of the Contractor. The City reserves the right to inspect the vehicles at any time for vehicle cleanliness or other maintenance needs. Through an approved Preventive Maintenance program, the Contractor shall cause all components of each City and/or Contractor -owned vehicle used for the Program, including its body, frame, furnishing, mechanical, electric, hydraulic or other operating systems to be maintained in proper working condition free from damage and malfunction. Any significant vehicle damage caused in any accident or otherwise shall require the Contractor to immediately repair such damage, which is determined to impair safe mechanical operation of the bus. No vehicle shalt be operated in revenue service that has body, paint, or interior damage unless special permission has been granted by the City due to extraordinary circumstances. In no event shall the City be required to repair, replace, or maintain any vehicle. The Contractor, at its sole cost and expense, shall maintain all necessary equipment and parts for the proper maintenance and operation of all vehicles under this Program. Vehicle Cleanliness, Aesthetics Requirements To facilitate customer service and improve vehicle life, it is imperative vehicles remain clean and free from body damage. Vehicles are subject to City inspection and shall by immediately remedied as noted by the City. ��w-aim Public Works Daily Vehicle Cleanliness Standards Vehicles shall be cleaned on a daily basis in a manner which maintains cleanliness via the following guidelines: • Clean inside of all windows, removing all dust, fingerprints and head prints. • Remove all dust from seats, dashboards, wheel"wells, rails, ledges. • Sweep all floor areas; mop all liquid spills. Ensure vehicle is free of all paper, gum and debris, etc. Repair all damaged seats. , Daily removal/repair of graffiti. Monthly Major Cleaning Standards At°minimum, every 30 days the interior of the vehicle will receive a complete, major cleaning which shall be documented in writing listing the coach number and date of major cleaning. This documentation shall be submitted to the City. The monthly major cleaning shall consist of all the items included in daily cleaning standards as well as: • Clean the ceiling, sidewalls, windows, ledges and dash. • Clean all seats. Mop the floor; remove all gum and apply light coat of nonskid wax, after stripping old wax from the floor. Preventive Maintenance/Maintenance.Repair Procedures Contractor's Preventive Maintenance/Repair Program shall include procedures to address repair and maintenance of all vehicles, including is not limited to, the following: daily pre -trip inspections and checklists to identify each vehicle component and system inspected; scheduled preventive maintenance that meets or exceeds vehicle manufacturer's standards, maintenance of maintenance records for each vehicle for five years, and cooperation for any required annual inspections conducted by the California Highway Patrol. Contractor's maintenance records shall be made available to the City at all times. Contractor shall be responsible, for all costs of preventive and regular maintenance to City -supplied vehicles and/or Contractor -supplied vehicles. Contractor shall strive at all times to provide vehicle maintenance services in a manner which will maximize program efficiency, vehicle reliability and operating safety: IV. PRE -PROPOSAL QUESTIONS For answers to questions or particulars regarding this Request for Proposal, all interested parties are to contact: 12 Iris Lee Deputy Public Works Director/City Engineer Department of Public Works 211 Eighth Street Seal Beach, CA 90740 ilee(a)sealbeachca.gov (562) 431-2527 ext. 1322 The City will respond to all questions and requests for clarification received by February 23, 2021. V. SCHEDULE The following dates reflect the anticipated schedule: • Request for Proposal Solicitation • Pre -Proposal Question Deadline • Proposal Submittal Deadline • Contractor Interview (if conducted) • Contract Award by City Council • Notice to Proceed VI. SUBMITTAL REQUIREMENTS Acceptance of Submittals 2/3/2021 2/23/2021 3/3/2021, 2:00 p.m. March 2021 April 2021 May 2021 Proposals are due by 2:00 PM on March 3. 2021 to the following. Postmarks will not be accepted. Iris Lee Deputy Public Works Director/City Engineer Department of Public Works 211 Eighth Street Seal Beach, CA 90740 flee cDsealbeachca.00v (562) 431-2527 ext. 1322 Please submit one (1) unbound original, two (2) bound hard copies, and one (1) electronic copy of the Contractor's Proposal. Proposals received after the date and time listed above will not be accepted or considered for this Project. There is no expressed or implied obligation for City to reimburse firms for any expenses incurred in preparing proposals in response to this request. Materials submitted by respondents are subject to public inspection under the California. Public Records Act, (Government Code Sec. 6250 et sec.). Any language purporting to render the entire proposal confidential or propriety will be ineffective and will be disregarded. 13 The City reserves the right'10 retain all proposals submitted, and to use any idea in a proposal regardless of whether the proposal was selected. Submission of a proposal indicates ,acceptance by the firm of the conditions contained in the RFP, unless,clearly and specifically noted in the proposal submitted and confirmed in the contract between the City and the selected Contractor. All property rights, including publication rights of all reports produced by the selected Contractor in connection with services performed under this Agreement.shall be vested in the City. Protest procedures and dispute resolution process shall follow 2 CFR Part 200.318(k), 23 CFR 172.5(c)(18). Information to be Submitted The following information shall be provided, at a minimum: Cover Letter Sample Letter Proposal Table of Contents Cost Proposal Company Qualifications Exceptions Local -Staffing List Business Entity Understanding/Approach DIR Registration: Number/Contractor's License References Contract Signatories Cover Letter: Cover letter shall not exceed two pages: It shall provide an executive summary of the proposal, and designate the firm's authorized representative regarding this RFP. Table of Contents: The table of contents shall list the following sections with page numbers and information in each section shall be provided. Company Qualifications: Provide a summary of the Contractor's qualifications, including background and experience. Contractor shall also provide the following information: (1) List all arbitrations, lawsuits, settlements and the like (in or out of court) that the company or any principal'. having an interest in this Bid has been.involved with in the past five (5) years. (2) List the dates of any voluntary or involuntary bankruptcy judgments against any the company and/or principal having an interest in this Bid. Local. Staffing List: Provide an organizational chart showing the names„ positions, responsibilities, and availability of the individual(s) that would be assigned to -this Agreement, including sub -Contractors. Identify the individual(s) authorized to negotiate the contract on behalf of the Contractor's firm and the Contractor's project manager. Understanding/Approach: Describe the Contractor's understanding of the Work requested in this RFP, any key issues that may need special attention. Describe how the Contractor will approach the scope of services and each task needed to complete the project. Any task assumptions and/or exclusions shall be clearly identified 14 Public Warn References: Contractor should provide a minimum of three (3) references the Contractor has performed similar work for within the last five (5) years. Information shall include, at a minimum: • Agency/Company name • Scope of work and/or services provided • Contract value • Dates • Client project manager name, valid telephone number, and email Cost Proposal: Contractors will be required to submit a "Cost Proposal for Senior Transportation Services". All rates shall remain for the term of the contract as permitted by law, unless specifically detailed on the Cost Proposal. Exceptions: The Contractor shall review this RFP and attached sample contract. Exceptions to any portion of the RFP and/or City's standard agreement will need to be clearly identified. Identification of exceptions does not constitute City concurrence and acceptance. Exceptions may be negotiated with the top-ranked firm. Business Entity: Clearly indicate the firm's business entity type (i.e., a California corporation). DIR Registration/Contractor's License: Clearly indicate the Contractor's Department of Industrial Relations registration number for the prime/sub-Contractor, and provide the Contractor and sub -Contractor's license information. Contract Signatories: Provide the two binding signatories for the firm, pursuant to California Corporation Code Section 313. VII. FEE AND COST PROPOSAL In preparing the fee and cost proposal for this project, the Contractor shall take into consideration the following: 1. Compensation for services, and any optional tasks, provided will be on a time -and -materials. 2. Fee proposal and billing rates shall remain effective for the term of the Agreement. Any anticipated billing/rate adjustments shall be clearly identified in the Proposal and shall not be made more than once each calendar year. 3. If applicable and necessary, the City will negotiate the final fee with the top-ranked Contractor. VIII. INTERVIEW Top ranked Contractor team(s) may be interviewed by the selection committee. Proposed key personnel from the Contractor's team may be requested to present the teams' and their qualifications at an interview. 15 ® Pe►bABc fYcrks IX. SELECTION PROCESS Proposals will be evaluated on the basis of the response to all provisions of this RFP. Since this solicitation is an RFP as opposed to a Bid, pricing alone will not constitute the entire selection criteria. The City may use some :orall of the following criterion in its evaluation and comparison of proposals submitted. The criteria listed are not necessarily an all-inclusive list. The order in which they appear is not intended to indicate their relative importance. The City reserves the right to modify the evaluation criterion and percentage of score as deemed appropriate prior to the commencement of evaluation. The City reserves the right to determine„ whether or not a ,proposal meets the specifications and requirements of this RFP and reject any proposal that, in the City's sole opinion, fails to meet the detail or intent of the requirements. The City reserves the right to reject any and all proposals. PQTENTIAL,EVALUATION `CRITERIA 1. Completeness, of Response (Pass/Fail) Responses to this RFP must be complete. Responses that do not include the proposal content requirements identified within this RFP and subsequent addenda and do not address each of the requested items will be considered incomplete, may be rated a Fail in the Evaluation Criteria, and may receive no;further consideration. 2. Qualification, Experience, &Background a. Relevant experience, specific qualifications, and technical expertise of the Contractor to perform the work. b. Contractor's background, including financial condition, litigation, and claims. c. Experience working with-OCTA's SeniorMobility Program. d. Local presence, and familiarity with the City of'Seal Beach. e. Contractor's experience working in the public sector and knowledge of public sector procurement processes, in particular City of Seal Beach processes, and policies. f. Quality of references the Contractor currently or have previously provided similar transportation services for in the past five (5) years. 3. Organization & Approach a. Contractor's range of providing shuttle and/or dial -a -ride service. b. Contractor's ability to demonstrate the most efficient and effective program utilizing City fleet or Contractor -furnished fleet. c. Contractor's ability to provide the necessary resources towards the Program. d. Contractor's understanding of the nature of public sector work and its decision-making process. e. A facilities inspection may be included as part of this section's evaluation. 4. Fee a. Cost proposal b. Ability to provide a cost effective program Public Works The City reserves the right to determine whether or not a proposal meets the specifications and requirements of this RFP and reject any proposal that, in the City's sole opinion, fails to meet the detail or intent of the requirements. The City reserves the right to reject any and all proposals. The City reserves the right to put non -emergency and pre -planned projects out for formal bidding. All proposals received as specified will be evaluated by City staff in accordance with the abovementioned. During the evaluation period, the City may do any or all of the following: generate a "short list" and conduct interviews with the top candidates, conduct on-site visits and/or tours of the candidates' places of business. Contractors should be aware that award may be made without Contractor visits, interviews, or further discussion or negotiations. X. SPECIAL PROVISIONS a. Normal working hours will generally be between the hours of 7:30 AM and 5:30 PM, Monday through Friday. The Contractor must receive the approval of the City prior to commencing Work during hours outside those stated above. b. Contractor shall maintain an adequate crew of experienced employees to perform the services required. c. Contractor will be required to supply a list of vehicles/equipment owned and available for Work. d. Contractor will be required to supply a list of references for similar work performed. e. Contractor will be required to supply additional experience references, if requested. f. Contractor shall provide City with required proof of liability insurance, workman's compensation insurance, vehicle insurance, and City business license as noted in the contract. g. Contractor shall be responsible for Contractor's compliance in all respects with the prevailing wage rates to all the laborers involved, and with California Labor Code Section 1770 et seq., including the keeping of all records required by the provisions of Labor Code Section 1776 and the implementing administrative regulations. The City shall be a third party beneficiary of the forgoing covenant with rights to enforce the same as against the Contractor. h. Hourly rates and unit prices quoted shall include all labor, equipment and material required, unless otherwise stated. i. Contractor shall protect any and all public and private property. Any damage resulting directly or indirectly from Contractor's actions shall be the responsibility of the Contractor. j. Contactor shall adhere to all Cal -OSHA rules and regulations for any and all Work performed under this Contract. k. Contractor must, be able to provide a list of employee's names, dates worked and hours worked on each date if requested by the City. 17 .�� 0 11� Pd1�91C Wol°IrS PERSONNEL The Contractor shall use and furnish all labor necessary for the satisfactory performance for the Work set forth in this Agreement. a. Contractor's Laborers The Contractor shall require each of his/her employees to adhere to basic standards of working attire. These are to include uniforms with the Contractor's company name or insignia clearly visible, proper shoes and other gear required by State Safety Regulations, and proper wearing of clothing, which includes that shirts shall be worn at all times. b. Typical Tasks Contractor shall supply staff with the necessary skills to perform duties in connection with Program services. c. Licenses Contractor shall possess all valid licenses and insurances issued by the appropriate agency by the time of proposal submittal and shall remain valid for the term of the Agreement. Contractor shall have a valid City of Seal Beach business license for the term of the Agreement, if selected. Contractor and applicable Contractor's staff will be required to possess a valid and current California Driver License, including all insurances as required by the City. EQUIPMENT The contractor shall use,and furnish all equipment necessary for the satisfactory performance of the Work set forth in this Agreement. SUPERVISION The Contractor shall provide such.adequate supervision as to furnish ongoing supervision of workmanship and adherence to schedules by Contractor's staff performing the Work. The Contractor's Project Manager shall check with the City bi-weekly as to (1) schedule of Work; (2) complaints, and (3) adequacy of performance. The Contractor shall submit such reports as the City may require ensuring Program compliance. TELEPHONE ELECTRONIC MAIL AND EMERGENCY SERVICE CONTACT INFORMATION The Contractor shall provide the City at all times throughout the duration of this contract emergency telephone numbers who can be called for emergency conditions at any time that Contractor's representatives are not immediately available. The emergency number shall be used to contact the Contractor representative who can take the necessary action required to alleviate an emergency condition. In addition, the Contractor shall employ person(s) to answer telephone and e-mail complaints, requests for 18 o 00M pf, 1; -,A W 0, *,- a � Pubtle Works service, etc. (an answering service will not be considered sufficient for this purpose) during normal City business hours. Normal City business hours are 7:30 A.M. to 5:30 P.M., Monday through Friday. XI. GENERAL CONDITIONS A. Signature The Proposal shall be signed by an individual authorized to bind the Contractor. B. Other Considerations: The City shall not be liable for any pre -contractual expenses incurred by any firm considering submitting a proposal in response to this RFP. The City reserves the right to accept or reject any and all proposals, or any part of, or waive any informalities or irregularities. The City reserves the right to withdraw,, to cancel this RFP at any time without prior notice and the City makes no representations that any contract will be awarded to any firm responding this RFP. C. Business License Required The Seal Beach Municipal Code requires all businesses operating in the City to obtain a business license and pay a business license tax. For more information, go to www.sealbeachca.gov. D. Labor Law Compliance Consultant shall perform the services required by this Agreement in compliance with all applicable Federal and California employment laws, including, but not limited to, those laws related to minimum hours and wages; occupational health and safety; fair employment and employment practices, workers' compensation, insurance and. safety in employment, and all other Federal, State and local laws and ordinances applicable to the services required under this Agreement. Consultant shall indemnify and hold harmless City from and against all claims, demands, payments, suits, actions, proceedings, and judgments of every nature and, description including attorneys' fees and costs, presented, brought, or recovered against City for, or on account of any liability under any of the above-mentioned laws, which may be incurred by reason of Consultant's performance under this Agreement. E. Criminal History Background Investigation Contractor shall be registered with the Department of Justice as a Human Resources Agency. Contractor shall at a minimum perform background checks on drivers utilizing a vendor such as Live Scan to ensure that drivers with inappropriate backgrounds • are not employed to provide Services under this Agreement. Drivers shall have no felony conviction history consistent with Contractors obligations under Government Code Section 12952. iE: EXHIBIT B Contractor's Proposal j JC TRANSPORTATION CONCEPTS C;fy �4'S'eiP Re, iA'lal'ch$, 2021 Ills LAae Deputy I?ablic Works Directm•iC'ity Engineer Department of Public Nl'orka C'itY of Sea.L Beach 21 l Eighth Street Seal &'ach, CA 90740 I*ar Ms. L. e: On behalf of Pat•kiug Concepts 111c., clba'I'ra,usportation Concepts (TC), I mould tike to beriu by tbaukiup You for the nplxartuuib to submit a, proposal 1'0r the Shuttle Services component of the Cit; of Seal_ Beach llequest for Ptiaposals for 5 mior Translxata,tion Services. Pa]I: ub Concepts IIIc% is a Califoaatia Corporation formed in 1974. Our Federal Emplover I.D. 9 is 9.5-2909899 and our corpot'a.te headquarters are in Irvine, Catiforuia. Tianspoi-tatiou Concepts is a DBA of Parking C'oucepts Inc. We bega,u public transpoatation service back in '1982. Our focus over these 39 %pais Inas heen to constantly strive to meet or exceed the expectations of each of our clients as rmll as the communities that Tve serve. Over these Years me hiive developed mi outstanding repuhttion ill the public. transit, industry. We believe this is due to the strength of, oru• people a. the local Icarl as well as the suplan•t of :i strong local corporate support team. We have a.0 exrn'emely capable Tvodd'oTre that Trill be assigned to the City of Seal Reach Shuttle Services. We hope that tlu•ough oar• proposl Tve Tvere able to tleanoush-tne out• dedication ;cid commitment to the Cita and the highlights of our company and our offer to ope ate this vena' important semice to include: • A Project Jla.uager with profoaud knowledge of special Shuttle Services • A strong local staff team designed to insure the success of the Shuttle Services for the City of Seal BwaclI • lligldv gmtlified corporate support staff based ill Irvine, California • An operational plena that focuses oil customer service resolting in a. positive espericnce for the euil user • Proposed rnnver bus rvluipment designed to provide the City Tvith improved mlia.biltty and image • Positive references rrom-snppmt,ive clients who have continued to conp'act. TTiti, 1i-ansporhation C'uticepts for their shuttle needs veal- after Year Traiasporhatiou Concepts is exlx'dienced in providing special shuttle seri ices as Tell as all types of passenger transportation services. Over the vena-, we have had the pleastu•e to provide shuttle srrvices thrmlghout the Orange Countv area. for Clients such as the Cita' of Huntington Reach, file Cit.Y of Iwine, the City of KoeuaPark, as Tvell as the Counts of Orange to mune a few. Additioua.11y, our staff is Tvell versed in requirements set forth with OCTA. Proposal for Senior Transportation Shuttle Service Page I TC TRANSPORTATION CONCEPTS The Ia;d team that world be iissigned To the senior Slntitle service Ali II emch have a clear undeishtudiug of the acids of the Cite system, the teehuologc utilized i❑ d;u to day operations, and file paramcteis d1-61lo; the system. ilLn Brett. Baum, our prowseil noiect \humger for the Cil;v of seal Bcacli shuttle service, leads with a ver,A hands-on managm eent approach. 13nud e erstauds his internal working einironnwnt as well ins the external einironment his team serves Ile is adamant about N; out into the conuuunity on regular bitsis and has frequent comact with the elieuts. Brett has had over 20 Years of cXlmrieuce mamTging contractual bus senices fm. several agencies throughout the southern Califorui;i. Region. We hope that tlu•ough our proposal lou realize the lklication and commitment. that only 'rransportatiou Concepts will bring to the City of Seal Beach. We lase focusivl ou the qualifications of our congTagv, our local tea.ny our hoomledge with Shuttle service. operations and nnr sincere desire to manage and o1wi,ate the Cit;.v of seal wash senior shuttle service. We acknowledge receipt of :Addeudum I. II' farther information is needed, pleaso coutaet me lit (949) 864-3493, (949) 753-7i0i (facsimile) or via e-mail — rrogerstDtrausportntimr couceptscom. 1 ani the intlividoal uutimizeii to w,it Transilol-tatiou Coucopls to the terms of'this proliosal, which is valid fol• a miuinunn of 120 din's froTii submittal deadline. We are confident that we have submitted a ver)' umud and comlIetitive proposal mud loot: fonvaivl to the opportunity' to be the sel(Tfed as the Contractor o1' choice for this shuttle project. d. Office,. Cbucepts Proposal for Senior Transportation Shuttle Service Page 2 TC TRANSPORTATION CONCEPTS Table of Contents CoverLetter....................................................................................................................Page 1 Tableof Contents...........................................................................................................Page 3 Company Qaalifications.............................................................................................. Page 4 Olxrafiomil programs Corpora le Support Maiurgemeot Plrilosoplr.% Abil it %, to Perform 13an l: rn ptp3 Ii l i ags LocalStaffing List.......................................................................................................Page 10 Gev Managcmont Staff Staffing Lpyel Breakdown IAX111 SLIff`Orglrn,iMtiontfl Chart staffJob t�N-riptions Operational Approach..................................................................................................Page 13 Hiring Process vehicle OIa>rator initial Traieiog Program Continual Training Prograw Daily/,Monthly Reporting Reservations System Dispatching Supervision lucideothkeeldeut Procedures Vehicle Mainten:lice Program Service Implementation Phut Olwrating hacitity / Vehicle Storage Ingdementation 7`imoline ClientReferences..........................................................................................................Page 34 Cost'Proposal ................................................................................................................Page 37 Additional Information...............................................................................................Page 38 Exceptions Business Entity DIE/Registration /Contractors License Contract Signatories Proposal for Senior Transportation Shuttle Service Page 3 re TRANSPORTATION CONCEPTS Company Qualifications ® Profile - TransImn'tatioa Concepts is the polrlie tr:utsIto MItioe division of Parking Concepts, it ® Califonlia Corporation, with ow1k ate offices in lryiuc,Califonda. 1,200 PARKING CONCEP TS INC. pcol lo. Gill I_{aa•nctt, President and omler of Pal -king concepts, founded the connpanv in 197A in order to provide all enhanced Icyel of customer ser,iee to an iudustt;c that, h:id been sorely lacking in cnstoume service. Today, Parking Concepts is ince of the mostsuccessful and rrsperuvl parking I'acilit;y oper.ttois in the United States. In 19M, Parking Cow -opts was awarded it sholtic bus �q contract al. the Ontario International Airport. It mis �® at that bate that Transportation Concepts was formal. Over Che last M ,cans Traeaportatioll cotwepts JG) has sllceessfull, operated seyeratl TRANSPORTATION CONCEPTS fixed -room /shuttle service eolltracts similar to the Cite s ,Y�ryices. \ve arc couullithvl to coumuwit.v outrr:u+h turd assist as ucedol ill special events and Cit, sponsored activities, we arc fantilim. with fill. service area, system needs reladiye to dispatch process, staffing, supplies, etre. We believe we call facilila tv a lntsitive inuwp relative to the senior slunttlo-seryice that am would provide ou beha.11' of the Citp of seal licach. As a result, we inteml to increase ridership and prodiletivit;c through an cuhancol customer service attitude, greater a.,yareness of the services available to the resideots and education as to how the systenn works. Our aim is to ensure that the City and the paswil,ders we trwspurt thronnhont, the City of Scal liew-11 and snu rouoding areas are coutpletelc satisfied with the sen -ice we provide. I'ranslwrtatiou Concepts has the capti.hilitc Will will provide qualified personnel to manage and operate the City of se:cl Beach Senior shuttle system. As a profcssiooal provider o1' trauslxirtatimn scryices I'or alnnost forty ' atrs, we have doyeloped and implemeutetl programs for :t full range of transportation scryices. Gcucaall., 0111' prograIlls include the following: ➢ Safety — employee, ridership, maintenance shop, environmental, accidentiincident prevention and response Proposal for Senior Transportation Shuttle Service Page 4 rc TRANSPORTATION CONCEPTS Customer Service — passenger relations, disability awareness. Employee Development—recruitment, screening, hiring, training, and supervision. Maintenance — preventive, body work warranty, parts inventory, vehicle appearance, heating/air conditioning, anditli aspection, and technician training. Vehicle Operation — employee check in, vehicle inspection, dispatch/vehicle communications, on time performance, mute supervision, fare collection and extensive training All of these prograuas aill be ill place fol, the Citc of Seal 13vaelt. [n m'der to stcees fully facilitate our programs tiurooghoet each of our oleratioos ar umst efl'eetivelp maintain our support structon, and eusore that etch area is developiuy alld cootiunooslc imptvviug. Even jwl-Son on our temp uutst. dommtstrote a high degree of passion for eustomer Service alld Ie able and willing to provide it to the_ eollmtunit;c and the scstem ridetrhip. 'atysfaffhes come,foMyon loeatlon and corporateauppadand experdse, We m1de-t" assisl�uce and believe your ctompnyis a partner in our suocass Brian Champion Previous Contract Administrator City of Corona 'I'ranspott ttiou concepts has had escelleut perl'orvuautce meords 11-411 contracts vv1' operate. We lurce consistellth' surpasurd contractual oil -time It<albrmallce standards, maintained an excellent Safety recolli, and bare a iodosti-Y reputation for letting the job done as proutisel. we mr proud of our success. In addition, we aelmowlellge that we always have room for improvement _1uy coostructive reollbadi is alwa.vs wcicomel, tubo into cousidel•atiou, ❑,ud nctrd upon as itecessavy'. Our Philo ( I is one of alwaNs keeping our Lyes opell for a better way. We will operate ander this I ltilostgth.� relative to the service provided for the city of Seal 13eac.h. �Uthuugh 'ISmtspot?atiou concepts operates as a dba under 1'a.11611g Concepts, the prorisioll of effective tt,tnsporta,tion operations is the. core business of 'fraitslxa•tatiou Concepts. we do llot have other busimesses that divert focus Il•out oar prinutr, objeetive with our clients alld potential clients such as the, cit;v of sed lieaeh; vvltich is to transport passetgers stfely, sad effectiv(!h crea.tiag a positive image for the Cite as wolf as our m•ganizatiou simultmleouslp. Onr coucentritiorn remains oil }our service. If additional services an, needcvl other tball the provision of services, we (lave internal staff that can provide eonsoltill;; and assistimee in the awns of natioteuaiare, Iabor, risl� natuageneat, safety, tedillology, and enviroamenhti concerns. II7S•ansportatiou Concepts tires not have internal staff that call provide assistallce to the degree necessary, ea bare several Proposal for Senior Transportation Shuttle Service Page 5 TC TRANSPORTATION CONCEPTS professimml consultants that we work with regnlarlc tlmt kill provitlr Waive as necessary. 7Snusporfietion Coneepts offers a management approach/philosophy that is slkrifie to the uveds of Ie Citi of Senl Reaeh's outlinol serviecs AIdiongh it is ezfirmelp important to have reliable corlarate support, we believe that the service is only as strong as the loc.rl witili. The local tenni will operate as it single. cutity in partnership with Citw staff working towards the sit [lie goal of providing premier service to the reSideuts and visitors of Seal Beach. I objective is to ultimately improve the gnnlit'y of life_ in the conuounities dint we sere. Print, of oar efforts igcludC hiring locally, hiring as um,uy of, tie current. employees (that are (Iualifiol vrd still m-ailable) its powible, and providing as Imre full time sliifts :is possible. Lr addition, our corporate team will pl-mide as much support as uecessar.y mud be a ailablc for eonsult as rcRiuested. CORPORATE ORGANIZATIONAL CHART Corporate Support Teem GIM Barnett, President — (:ill Ba.roett, founder and owner of Parking Coucopts mud Transportation Concepts, has been activel'N' involved ill tile parking and trmrsjrortatiou industr'c for over 50 Nears Ile Imgnu his cancer as ;I Parking attendant at the age of l7 and workol his may op to management bY the age of 22. Noting the lack f mai dre begituriug of his' atrca�r, Gill envisioned a compam' devoted to providing BaQ91/Bn✓i ett6tOntel6BrVIQ& Rich Rogers, Chief Operating Officer — Rie..h Rogers has been activeJ.) involved ill tile. pnblie. transit indastry for forty (40) years Mr. Rogers is direetly responsible for the oversight of kill Transport;itio❑ Concepts oporatiuus, and will insure that the highest level of gmrlit�y -Andes is provided to the City of Seal Beach Senior Shuttle Seriee. As the Chief Operating Officer, he will see to it that TCs operatiow, moot company mod Proposal for Senior Transportation Shuttle. Service Page 6 TC TRANSPORTATION CONCEPTS contractual performance regaircnlents to insure that safe, reliable and respouske sen -ice is condsteintly delivered. Mr. Regers mill coatinne to he directly iucolval in any contract uegotiatioa and hill have direct reslamsibility in coatinning our working relationship eith the Cite relative to eoutractnal eoanpliance and revisions as dif"wL Mn Rogers will be instrumental in soplitaling the local team is implementing Ixifential service and mlalwt nj changes throoghoot the term of the contract, and will encourage regalar meetings with thecity of seal Bellell Transit Manager and TC loention managementstafl' to coutiauc fostering a. skavessfial relationship and pa.ninerifig collcll6ely tomards enhancing the Sraior Shuttle Service ofenitiou over the coulrart IRriod. Christopher Milligan, Director of Maintenance — Nfr. .11ittigan lilts 15 yras of eslxtrieoce in niainteaauce nuuotgenaot. f.Iv has hands on S esperience with similar fleets and clearly aualrrstn.nds California. W; regalatious relative to maintaining on• proposed fleet. ;lir. Milligan enrrently has several ASI; Certifications and is is the process of becoming an ASI; ;lhnster Technician. Ile is well versed in diagnostics relative to preventive nuaintna,ace and vehicle repair. Ile has hands on experience scheduling maintenance in both a. nia n al and antumated environment. In addition, he has it proven track record of shop unauagement, enydO)'Ve sehtvhnliug, inventory control, ;[fill e-a.rrauty procermre's. Ilii will be instrameotal.in working eith the local maintenance team, along pith Brett Bann, oar Project Manager throughout the term of the Cih of Seal Beach contract. Stephanie Christas, Human Resources Manager — Slrphanie has been in the [Inman Resource industry I'or the hast 20 years. She, carreatly serves Transportation Concepts as thr IIR \tanager. \ls. Christas is responsible for developing anal administering all employee related paragrams to ensure complimace with all regulations governing labor on it federal, state, and bawl level. She provides pertinent information to all operating locations and monitor, Compliance. Areas of focus include training, EEO, Affirnrabe Action and civil rights, labor relations, integrity and compliance. Ms. Uhristas also acts as this lhdsoa hl atnaroeys, iusonnee eonynnnies and iadiyidaa.ls, as well as a-11 of our rugdoycec IA0 Risk Solutions — As n integral eonnpoueut of aur Corporate Saplaalt team we have i pa•taetid with IAG Risk Solutions in oar gust to coatinne reducing emplo}ce risk and incident redaction front occurring. The IAO team corks 8 with TC to establish Iugh standards Io heolinua•king sal'eh ill the $��$ morkplaee. Collectnely arc conduct. weekly ren leas on ererT accideubinjory K or near mss, provide naothlc matnagenreut training syssions, as well :is quarterly offsite full day safety meetings lot- nuamgers and naerr supcn'isors The IAG-Risl: Solation group coaducLs regular OSI -JA audits at. all of oar locations, works with our insarance carrier, d oar nnedical cliniesimedical artwork, and our attorneys, aitdi the overall goal of cousisteatly reducing accidents and incidents with a goal of achieving zero elaims Proposal for Senior Transportation Shuttle Service Pagc 7 A TRANSPORTATION CONCEPTS Monique Iemus, Rink Management Analyat — \Is IA ...... s is 19`sla)Ilsltde lot i lumdliag elaiuts procedures with 0111. iusuraoce carrier and ucauttgets. SIT(' tuunitots and tracks our loss-prccentiou statistics a11d %torus as a liaison with 'fC senior n unmm geentand IAC, in m rolling out our risk-anttgenient. No(] loss-prwenti0n progrtuns and initiating 1)]Tries to congdy Tvith safeh Icgislatio❑ and the h•ausportatiou industry practices. Nis. I vitms also acts as the liaison to altonleNs, ius11ra11ce companies and individuals, i11vestigatiag auv incidents that nury result in loss. Management Philosophy Althooglt TI-ansportatiou Co11eepts operatos as a dhit ander falling Concepts, the provision of vi,foetke tntoslortatiot operations is the core business of Transporntti0ll Concepts. We do ao(, have other businesses that divert focus from our printto•y ob,imtke with 0111. clients, such as (be Cit.v of Seal Reach; which is to trtotslort passeogei;s sa,l'elc told efl'ectiveh- while creati11g it positive image for the Se_aior shuttle Service as well as ou1. organization sinntltaueously. 0111. conceotnttioo remains oil }'our service. If additional support is needed other Chao the provision o1' 1101-111al services, %w have vcry successful a.11d knowk-dgeable i11ternal sta.fl' that call provide consulting and assistance ill till, areas of Inaiotemtnev, labor, risk managemeot, sal'et.T; trrltoolot.\; and eovirponientaI co11cl,rns Over the last 39 teals, 'Crallslorta.t.ion Concepts has nurtured n utaungcuuud. ttpprottchiphil05oplq' that is specific to t1le individual needs o1' each of our customers. Although it is estmmely iiaportant to have reliable corporate snplort, Nw Wlieve Hutt the service is•onh' as strong as evei;lmember of the te>on. As we have demonstrated to all of our clients over these close to 4 (Invades our team Trill operate as it pa.rtuer TTith rill City stall' ill working tumints the annual goal of providing premier service to the resident and visitorsof each ol'the city trrutsitoperation,alld snta•ounding tunas Tar have served Over tiles,, rears Trrutsliortat.ioo Concepts has consktelltl. demo11sirated oro• abilitn to wm•k with 6ties to ealowtce transit Us•h11olo,;v. In fact, TG pm-tte1.c4l with the severd Cih governments of] the development of tot HH, elmt;; TTith the selection process for the AVL, AIDC, Scheduling Application, and digital on board video surveillance recording system. TC has more l;11mvledge a11d iufortoation specific to this operation than auv of our com peti tots. We are committed to conuuuuity oateeack told assist as needed ill special events turd City slo11sored activities, wv are iutituately fatnitiar with the service ttrett, the r4116p11amt alld ally related technology, system needs relative to call center process, staffing, supplies, etc., and most ingtm4anlly, we are familial• with our passengers. TC has Tvorl:ed ill ron,j11nction with rho all of our Cities to cirate it lositive image relative to their transit system. We ladieve Ili, have succeeded. 79ae passengers the transport throughout the Cit.v 01' Seal Beach sad surrounding turas \till he extremeh' pleased with she service we provide. We are proud of our success however rye acknowledge that we always little mom 1'01. iill provelltent. Om• philosophy is one of always striving 1'01. improvement ill till I.hat w. do. We will continue to olienkle under this pltilosoph} relative to each of the srrvice components provided to tile. City of seal Bath]. Proposal for Senior Transportation Shuttle Service Page 8 Top TRANSPORTATION CONCEPTS Out ob ective is to aItiourtclY improve the q(of litvof' life in the conuuuuities dint. we serve. hii't o1' our efforts include: attempting to retain existing emplowes, necruiting new hires locall. and proridv au cuvirounu-ut that immilotes camaraderie and exceptional levels of morale, as well as conuuuuih imolvemeut throughout our contractual term with the City of seal Reach. lu addition, our corporate teiu❑ will always provide as nmcll sulipwt ;is ueces_au,y Mud will still Ile awailattle for cousultntiou as requested auvtime. Ability to Perforin Parkillo Concepts life., dba Tnuisporhttion Concepts has Imes a congrupy ill esistencc I'm - over d7 .ears Throughout the Nears lm hawe alw;tvs been If Hoancially strong rn-nauization. There is Ito past, curreutoc ponding financial or legal issues that would ill wtN wa;vjeopardize our abilih' to continue o1wi-atiug the Cit. of Seal Beach senior Shuttle Services. flowerer, l msuaut to the RIFP request, iuchuled miler separate cover, marked confidential is a. list, of all urbiMiLtious, lawsuits, settlements and die like that the. company. bas laam iuoolved NTith ill the past. five (5) vriis. Banlfsaptcy 'lina9 Parldug Concepts life., dba TI'MIsportittion Cnueepts has uerer filed or hTru it parte to anv I�unln•njTtcy' L'i I i ugs tluoughoirt, the Iast d i vca is since inception. Proposal for Senior Transportation Shuttle Service Page 9 rc _ raaNSPORrArION CONCEPTS ��rL''��e4 Se��liecca Local Staffing Rey Manafement- Traosportadoll Concepts offers a wannnemeut team lead by .11 r. Brett hear, Oil I- Di rectorof, opernliotts fol -TC, and belled atoil r Redondo Reach IOcalion. .11. Haunt has extensive experience with dentaed response Dial it ]tide, fixed -route, ;utd shuttle services. He is all erfecticc leader and has a history or smccess ;sad operational expertise in the areas of intplenmmtatiot will hnuuar resources relative to service provision. In addition, Nin ltmuu has in-depth luanvlcdgc related to coumuuuitc shuttle service envi ronmeufs Simi Iar to the Cit.v or Sail Beruh. A Id hough Transports tion concepts offers extensive suppcort, ue are. convincer) that the service quadim is only as goad as the loch team. Brett Baum, Project Manager = \Ir. Baum has over 20 ceaas experience i❑ transit mauagcment, and his a. been with Trausportatiou Concepts since 1998, Brett has extensive fisvd- route service experience over file Nears he his held overall mananemeut respousibilit;v for several fixed route transit contracts throughout the Soolheru cei,litornia region. Clic will provide direct owl. -cite oI' Bilis project curl will le the liaison with the Cil,v of Seal Reach. As the Project \iaaager, Itrett will be in direct comnumiCation with his drivers, monitor ervice, develop reporls, evaluate employee perforuvanee, .md slave as a role model ill the areas of safety and customer service. 'Che Cita- 01' Seal Beach ctilff will h;acr mho ability to contact Brett aluriug the da} and after hours vin cell phone. — - George Raps, Maintenance Supervisor Iln Riva his 28 tett, of Ile(A nrtiuteunuce experience. He has h milds on expermuec diagnosing and mpairiue allernatiNv fueled heels. He vlearly understands tilt w(loiremeuts associated ai[h Ill-vielit.i1v nminteuauce, repair, and regulatory complisuce of thea prnpouvl fleet. Ite %rill provide mauagcment oversight of time nmintenance efforts of the Senior Shuttle equipment and provide regular mutiutenamee- qualit.N assurance reviews relative to contractual and regula.trn.v compliance. He Mill coordinate with Brett Baum and %till report. to and he snpporhsd 1), Christopher Milligan, our Director of Jfaiutenavice to ensum thitl, all maintenance %cork is brill; emidneted in accordance mitli Ikguh•tto;v, Comps my a,ud Ci tp. Sbi md;rrds. - _ _ ; Richard Gwin, Regional Safety Trainer fz.Ain fliehard Cutin has 2.4 yeas of expciteuce in safety Training and will h pio%idc time uecessar.v training roe (Ile city of Seal Beach 5uiior Shuttle ' Service project. Richard has bold Several safet% and I ntiuntg positions oyer ' the sans in Roseville, 9todrsto, Pasadena and Lancaster. liichmd will be responsible to provide all ne%v hire and noceouiug ti Lining to existing vehicle operators. blr. (twill is a 'CSI instructor and lots been completed training as a NY[' instructor ill bas operator training, Ow smith sPstem lamdoer program, as %r(,pt as the DJIN' entplom. testing progtam. Ability to Retain Management Personnel. TrausportaIio11 Concepts Ins it, Si Crack record 01' mhtiIIiug our Jlitagors. Iv\'lutt sets our Company apart is ths,l. %vc not just talk.abont. ca,ciug for our people, %%e show it. Proposal for Senior Transportation Shuttle Service Page II) rc TRANSPORTATION, CONCEPTS c.�i a�Sean3e�Q The majoritc of om-'I'lansit �fauagers hire been mith our conapauc I'or 10 or umm coaaa We provide a vorc fair eouymusatima package and offer aunnal bonuses hased nlaon Iwrformnnee. We cugaocer our uvimages, providing them with suppolt, gaidance, executive eoachinn and leadership training. Like all of our ewplo.we %w incest the time and vesourees necessarc to insure their success. Position - Number,of Employees Average Wage Year1 VehicleOperatois 1FT/1PT $1&00hbur Project Afenager _ -1' PT Incladod in Overhead htiinteneaee — . " 1Fr. - Included in Overhead Lead 3feckua io. - — .1 PT. - Inaludod in Overhead -hued Supervisor: 1 PT -Ineludedin overhead 1ooa1 Staffing Organizational Chart Proposal for,Senior Transportation Shtrttle,Servire Page I I re TRANSPOPTATION CONCEPTS Cr IT �C1C�P.:L� IIDescription Summaries 11 II :. L;111]1 1:. IIlVanctiow. • Primary liaison to the. City of Seal Beach Project Providee tactical and strategic planning for the daily operation of the 51a,hager Senior�Shutde Service. • (Overall responsibility for the shuttle service, ineluding safety„system performance, gnalityadherence to all governmental regulations, and compliance with the.Contractoal IN - established standards and. procedures. • Ensures system is properly staffed given_ requirements and goals. Monitors service performance against set goalshargets. Reviews daily, weekly, monthly reports Dispatcher / • Ensures that the service are provided_in_a safe, reliable and timely. Beservationistmanner: • Ensures that all customer iervice ;sues are responded to, resolved and reported in a timely manner. • Submits formal operational reports at specified'intervals. • Completes all customer service tasks. related to telephone requests for information or scheduling rides Provides "excellent customer service Carriesoat Safety Plan for BCT operation Safety TrainerAssists in the recruitment and'hiring'of vehicle operators Provides Clsssroom'and coordinates all behind'the wheel trainer • Investigates accidents, eidents and near misses and retrains as needed • Condneti monthly safety- meetings Collectively.with Project Manager conducts facility safety audita and OSI a co fiance audits I • Follow appropriate maintenance intervals for preventive maintenance program Mechanic • Perform and track alLvehicle maintenance'activity and repair Comply with all CHP regulations prepare shop; prepare vehicle records • Administer warzunty-program • I.liffeeti90l and track inventory Provides interior bus cleaning' activities_ for the Artesia IIectricBos Service servl6e; Worker / Bus • Ensares'all necessary, supplies: are Milligand and kept on hand Cleaner Maintain C]Wing Schedule for buses Assists Lead Mechanic on mfnor.vehicle repairs Safely transport passengers throughout.the.serviee arae. Driver • Provide esoeUent customer service Proposal Mr Senior Transportation Shuttle Service Page 12 Ae TRANSPORTATION CONCEPTS ((i, *V'4) Operational Approach Hines the Right Person 'pranspmiation Coueepts utilizes it thorough, seven -step selection process in order to identitj Elie right cuulidate to I iro alid train as a member of our team. Tile seven steps i ucl tide: Job Description Mien an applicant arrives at' 1'rtusportition Concepts to fill out all application fur mnplo.1ment, toe. are given a job deseriptiou thatdescribes in detail all of t1Le aspects of the• job that the;lpplieant Mill be mpeeted to perform it' t1leY ;u•e selected for the position. Application review The review of the a,pplicatiou inc•Ludes statements by tale applicant reg>u•dinlg their previous emplo�mcut histol., their precious driving record histot;v, any history of reliicle accidents, and any history of warlcplace injuries. Motor Vehicle Record Check Pack applicant is required to submit a current driver record ([)rill notice) printout dont the Depirtureut. of blolor Vehicles, which de.tnils the applicants' dritin t record I'm. the past ten gars. Doh- original, curront reports are m,vvj)ttxl. Auc ;applicnut who is uuable to provide this is uotgivet further eorisideration. Interview All of the still']' responsible for intervieNviug Lave ])evil traioed in specific questions to ask Ihal autoug otheetllings will identify- au individual's initial slcills and more iulportantly their attihtdelowards passeuaers, ir,ers ;],fill the service they were, provide: Reference Checks Tile applicants lost identit'v on the appliciltiou form their tbree most recent employers. In addition, they most sign all authorization form, m1delllgiyes permission to llteir former vngtlo%er to cmnment upon tlarir performance as an employee. 'Che viol4mment rel'ereuces 01;4 each nplilic•ant identifies are couhteted and questiolled about Lhe worli performance of the applicimt. All of the responses giiiutsl through these refereuees life doc•umeoted ill order to provide orgvtization and strnchue to the process. Criminal Background Check Poch Trausportatiou Concepts Operator providing service for the City of Seal Beacli shottly sertice will have successfulty completed i1 "live sc:m bueicgroual check before Linn,;; these qualificalions nuistalso ])emaintaiued throughout eot{doyntent. most, itme fire Taus of, driving exl)erivocv. • 11av have one break or interruption ill lloldiug+a valid license of, [to more thou 90 dais during the five -,year period immediately preceding the submittal of all entplovoteut rtppLeMiou. The break or i werruption cannot be the msolt of if state haying suspended or remlced the IicvlIsv mad tale candidate lutist still be aIle to demonstrate that the,N luny a ntiuiauun of file years driyiug experience. • So felouv eouvictious. • No more thou hyo at-11udt or preventable mvidents in the last three chars Proposal for Senior Transportation Shutile Service PagQ 13 re TRANSPORTATION COKEPTS GEy e{"SrvC�fcCli • No more thmi t%io convictions of moving violations in the last three Pais. • \Vlleu eonabimd, no more than No ineilleuts (preveuhale accidents or nmying yiolatious) (III rilig the last three mats. • No rmord or iwi or im witlein alio past IG scats. • Not subject to outst Medina tTau'runts for arrest Physical and Drag Screening All 'I'raosportatioll Concepts euiplovees mist piss a. pll}sicat esa,uiinatio❑ and it drug scmeu prior to being accepted as an engdo}re. The compnncs ph}sical exa.nunatiou and drug screening program meets flit, Depa.ilnlcut :if -11. Trnusportatioll (D(Yr) requirenanits. The couquuacs local D(YI' certified Gtcility is US rle iltheurks \ledical (haul) Tyho touducfs the nmdical SCIVellill,�1 NIA issue. a ixyr medical taid. The iomp,ill,I's ding screcunig firogrun isconducted tocalh by [ S I lealthworlis Much meets a.11 Fedu'al `I'rausit AdnLill istrilGon guidelines. Drag and Alcohol Screening Trallslwrhitio❑ Concepts is conmiittivl to proTidin„ cousistemtly safe and delxrudabie transpm'tatiou u-ryice to the passengers of the transit thar it operates. Li compliance Tiith these goals, and with the Federal Transit. Administratiolis requirements, the company_ has adopted a. Drua Free Workplace Policy. The scmenilla (Aim'antee: • 'I'o ensure that employees nm not impaired in their ability to perform their assigned duties ill it safe, productive and healthc uuuuter. • 'ro create it workplace cuyiroument Iles from the emyeru� effects of drag and alcohol use and misuse. • 'Po prohibit the mdimful manufacture, distribution, dislxmsiug, possession or use nl' Mittrolhd subshuiees • 'ro encourage emiployms to seek prolessiomal assistance anytime Iav'semal problems, including ideohol or drug depcadency, athrisely affect their ability to laa'formt aSSig11141 dutie8. Traaispoilation Concepts Drag and :Alcohol sereeiiill.; policy applies to all safety -sensitive curl non -safe( 'I'raml)OI-tatiim Concepts employees, paid pa.l-t-tinee employees a.11d contractors eheo they are ou TC proptrrty or performing am transit related business for '11'. :All safety -sensitive and non-safegy-sensitive emplo}'ee_s shall be subject. to the folloaiug testing: • Pre-i;mldoyment: • Random • Post- Accident • Retnro to Dutv(after II'tiveexceed iug;30days) Proposal for Senior Transportation Shuttle Service Page 14 Ave TRANSPORTATION CONCEPTS Selection Criteria Once the employee completes the smell steps, the following criteria %gill be rvviemmd and umst be met before employment is oll*ercd: - • Fkv years minimum driving experience, including a minimum three will. residence. • Miuiloll [it 251earsof, iwe. • l'ossessiou b1' ;III requinrl licenses, imclndin;,a it Commercial Dvkvvs License Class B th-6vt s license. • Have the ability to obtain the special INTniits Mud VI 1410 • Proven ability in the area of custmuel. sen im. • Be able to speak, tkaiteaud, uuderstwd Cuglish amd possess the capabilih to perform simple nmthemstie Ilmctions. • Provide proof o1' U.S. citizenship or legal alien status, must have hNed ill tic l'uited Slates 1'or three Nears. • No uogatiNv feedhaclt on ox-employmeot references. • Demoosh•ate congrassitm and seusitiyih fm• enstinuer service and passenger assistance. In addition, il' it is disemetel tlu-ough it Motor Vehicle. Record Check that an existing employee has au infraction autl Ims not notified ns it could lead to termination. If the cmplo-Nee has notified its, the infraction could result iu 1.4 -training or termiva.tiou dclxudia on the contract anti the infraction. Vehicle Operator Training rtiliniaig, ask. 'I'ruasportalioo Concepts, is a Coil] preheusivv program (haat elwoIll pusses nevy driver traiIli ng„orientation to file safety policy of the couyiany, and I-egulnr, oaagoimg ill -service taaiauug 1'01' all flldlitillo Using tie company's proprietary Dvi%vI. Tr11iniugyarogremy which las been developed rsiug the 'L'r\Cl'CO 'l'r;msit ami Paratransit driver tmiuing program, along ANitl additional Transit materials from the 'rumislrortation Safety lostitute (I'Sl), f FMIt, anal the National Safety Cmowil. The he elements in our operdiug procedures are the concern our professiivaal bus operators demonstrate I'm- the sal'ety and cowl'ort nlIheir passengers, .uad the drivers' effective technical perfomillowe in operating the equipment coupled tyitl orientation to the safoh policy of oar couapayq', and regular ongoing in-sertive t ;aiuing for all existing emplo}res. Our b-ai n i lig program will fie conducted ley one of our "I'S l Cei•ti f ied 'I'i a i vers Tile) tail) erasure that all traiaumg requiromeufs, int=luduig all comlxm.� policies mud procaxhus<s, conttactmtl requirements, anal those required by reguletoi;T'agencies ioleroiug t.rausit ua tle Slate of California are carried out. The follmviog is a breakdomit ol'the Di-ker'IS•aiuiug programa: Proposal for Senior Transportation Shuttle Service Page 15 TC TRANSPORTAT1011 CONCEPTS c1��S�3eA�R Driver Clasa'oom Training We begin our classroom training pith 8 hours of eompauv orioutaliou. 'I'llis is I'olloard b� till additional 40 hours for engdovces without previous transit troiuing. This is all intense hrlutirnl training program using the `I'Al?"I'CO'CeaiuiIlg Svstelll however it will be rnlumced will custonliml for the Ci1,% of Seal Reach Senior Shmdle operitiou. I I' the Ilei% hire driver is alecadc an experienced transit, dricor, ur will 1.14111m the classroom tra.iuing tiumdoa'u, depeudiug upon the'I'rainorsassessuuvIll ol'the illdi%idual, howe%ora ❑lillimum of 3'l- hours arc required for till experienced vollicle operators that Nle hire. Behind the Wheel Traini� Ifehiud the Wlarl TI-iliaing also follows the'I AVIVO driver training Program. We have euhalurd the plvgram to include specific elements specil'ic to Lhe Senior Shuttle operation. Fol. new drivers, we require that Ihev complete the .10 hoar Program. Plxperieurtal drivms will complete a miuiuunll of 8 hours oi1ST\V however, depeudiug oil the assessnNrntof, oar trailer, the bellied tlw whirl ilist ruction Ilia%conliuue up tln'ough thr esti rc 40 Irour program. In -Service Training Ll service Iraill ing is conducted with one of oar certified behind the wheel drivels. A Ilew driver without experience will be required to complete, 40 hours of operating the bas in service with an experienced evaluator. For those new Ilire drivers with previous certifications /exlx'ricnce, we require a immilulnl of 32 hours of in-service tmiuing with all expwielle'IYI R'1�\V C%u.l llitl0l'. The breakdown by mode for Vehicle Opelator'h-ainiug homy for Iley hires is sbot%Il below Vehicle Operator Clasamm BTW In -Service Total'Houn Status No TransWExperience 48 hours' 40 hours 40 honis 128,hours Transit`IkWriencod 32 hours 8-40 horns 32 horns' 72.104 hours Ow' Classroom dricor training course pro%idt� instruction in the fill Ioil iug general areas ✓ Introdoetion to 1'1.ofessioual Dri%ing ✓ I''cdrral Iicgulatious ✓ IiaznrdsCowmnuicutiou ✓ Creating a Drug & .Alcohol Free AVorkplmv ✓ lilood-horns 1'athogcns ✓ Ileat Sh'c.,;s l'rewntioll "Wellness ✓ \Vllistleblowor ✓ lohnduction to the Itus ✓ I'rrTrip lnsplrtions ✓ :Air RrakeSvsleut ✓ Sit fot% 13es1 Ihaetirrs ✓ Nitrol, Ad.jastuuvlts& liefereuce Points ✓ Fa.ti;;ue Naml;;oment Proposal For Senior Transportation Shuttle Service Pugs 16 re TRANSPORTATION CONCEPTS ✓ LLLI' Ihfensive Driving /('ritical I'oinh ✓ Preceut Rarassmeut ✓ Preceuting Dh•iviug Distractions ✓ hollniviuh Distance ✓ 111WINrtions ✓ RnilroadCl.ossinns ✓ Pedrstririn Atvareuess ✓ hvvcutiug Baekiug Accidents ✓ )Icrgiug, IauieChaugiug & Passing ✓ Special DI-kiug.Cgnilitious ✓ Litroilnctionh� Ul.-AcCScnsilisit� ✓ AD:A, I.il'ts, Rangis'��Sivuremcut ✓ I'rofessiomilisni/CushauerScrTire ✓ Coulliet/:1p resiou )Lana emcuf ✓ .leeideut�� 1?me1-1,;enec Procedures ✓ \ H — Waruiolg Signs ✓ (w[' ✓ Slip, Trips and Pills ✓ AA'1, / Paddles / Mauifest ✓ Tho Marl: lwi) ✓ Active Shooter DVD ✓ Local Issues/SOP/Poliaiesand Procedures ✓ f'ngtlocee liandlxmlo ✓ Rcasouable Acconunalklious ✓ 'I'itic 1'I ✓ p'ut4 Taint / filling Proctahu•es ✓ I.mclt Out /Tag Ont ✓ hire R,xtiuguisher/[:mcrgcucv Evacuation ✓ OS11_A Tolima ✓ 'rsi rrmsit ri-aiuiug Oar Bohiud the Wheel (BTN1) driver training course provides iusfi`uctiou in the fnllotiiug general areas: ✓ Ill tIodIwtioIto the 19Is/ 10 step ✓ Sltillsi)lancuveriunShtndnrds ✓ Daily Driviu; TC TRANSPORTATION CONCEPTS Cf:l eFS�Q�3e�� defensive driving and the ha,lldllllg of Lite spccifir- %elIirle Ihry kill be operaIiIg. Tina• is also spent as ,t, participandohserccr. hollowing are some of the contpoucuts of the ia-service 1Lit iItiug progro IIt: ♦ Basic vI'll iele Ilit ulliug skills iuclIll] iog; starting, — stopping, torus, nod backing -- ♦ Proper loadingitud uuloudiug procedutrs. - ♦ Proper loci:-dowit (equiputcuQ and searing procolo 's. _ ♦ I'aperTatrk rtvptirenlents ♦ Slarific route traiuiug. �- ♦ Plnvidiog passvtgets with courteous and cmufortable - - --i triutsportntion. __ —=--t ♦ hmwr use of the radios._—_— ♦ Care and maiuteunnee of the vehicle and equipment, accident procethnrs, dress code. ♦ Slaeial drivillg skills meted whe❑ t•anslwrtiun liasseuners. ♦ Special driving skills ttetvled Ttheu driving ill perioals of rain and or uuseasoaable %wather. 'I'hroughouffile hniuing,progrant the gaalified olxvator trainer is couCiuunlltevahuttilig the performance vtd petsomtlitics of candidates ill int effort to recognize the individuals who have the best, (.haute to succeed. -'Not al l pcvple are able to deal w ith the denuuals of public transit Qur Traiuiug progrn.nt has been vere useful lot screening those individuals notsuitivl I'or public transitslrvice. This period ma,v be esteuded if uccessary ht meet the illdivirhial needs and detaonsirated skillsof the uewdriver. Uuriog this spallof fill x', the operator ira.ilet- contple_tes it Urirer. Erahrnrion hbrm on the new driver, attd meets Toth the new driae and the Ymicet Dhmager at, the end of this training phase to discuss the evaluation. Anv deficiencies are noted and utast he corrteted before the driver is authorized to ollerate without the senior drivel. oil board. - _ Transportation (A)TIvel)(s, training progiaut exceeds the training staudaills eslablished by all regulalon. itgeucies. Our drivers axe often trained with endorsements exceeding the minimum rcquircmeuts, as this allows more flexibility within oar firms opt—rations. Operators are also required to utaintaiu a current medical certificale. _— Transliortation Coucelds keeµs it database of all compmN drivers together with the expiratio❑ of lieenscs and cadorsements, thereby - — assuring cout�mct and legitl coatplia,uce. We p irticipate ill the IYA V I$ngtlomr Testing Program and areill fill compliance with their antntal audits. Continual'Tratntng Program Pra,usporhttiou Cmtcepts on-goiun training progritut will eusore a. safe operating envirounleat, and address engdoyee performallee, provide refresher tra,iuiug and safet.v aN%;II'VIIVSs for all eugdovecs, a.ad provide training if all driver switches to it different sizeitype of revenue vellicic. This training inelun des antthly safety ntoetiugs, safety orientation for new entplo}res, and retraiuiug as utvrssan for employees Tvho Im.ve been Proposal for Senior Transportation Shuttle Service Page 13 re TRANSPORTATION CONCEPTS Cfy—oESe��ecc�T iuvoh'ed ill accidents. Ill addition, management mill conduct it Safety and perfornumce evaluation ride chcrk a it.h each driver at least once every 90 days, and one 110111 refresher training oil proper use of wheel chair lifts at Ieast once every hvelve montha All preventable accidents result ill retraining for the individual ill an erfot to prevent recurrence of the accident mainin;; is customized Ibr file individual basNI upon the nature of their infraction. Advanced Cuski mer Service Training FI -{ I'll(, Umsgmn}eyTadahons are eJcnrl3 arhudatod to .all ISO, _ emphavus eonstauth: The. cornpanys prinnav obleetiTas are to iv ar provide safe, courteous, LivafeNSioual Mild dPreadabte service to evert customer Knowledge of' these objcrtives is reiufoued in haiuua, Sieh attitude on-time perfouu+uee, customer relations, effective communication and appearance axe all s — stressed asbciug our mayjor focal points. On an ougourg basis, the eourpany reinforces that our role is to serve ow' customers. Transportation Concepts infiltrates the idea that our goal is to delice_r exceptional customer service in ail area: of oar business. Our customers should experience enstomer satisfaction upon every interaction with ally representative of out organization. As mentioned earlier, our progran incorporates the 1'011om-iug principles: C 'Teaching iIll lxxtatire of excel lent custouaer seta -ice • I)weloping the operators professional image • Establishing positive relationships with customers Each employee is regnired to review customer service: principles and implement simple methods to ensure that they are projecting it positive iwnge and providing a phinint experience for those they come in contact Midi on a (Nile basis. We gantiunonsly strive ror customer service excellence and provide tools to our employees so that they Ulu deliver exceptional customer service. Our objectifies ror the progiaru are described 1>nlon: ✓ Understand who your customer is ✓ fkfine exceptioual custoner service forthat individual ✓ hivntify the henefirs of great customo service ✓ Recognize barriers to the deliwr.y'of outstanding customer service ✓ lkmumstrate hove to mer 1111 customer satisfaction and take corrective action ✓ Lear❑ techniques for dealing with amgay or upset customers ✓ Detelop a personal action plan to improve custou2er service spalls Trauspogatiou Concepts' primary goal is to deliver exceptional customer service. If He are rulfilling all of out- contractual obligations, we shonLd have extreauely satisfied customers that experience a pLehsu t, sane, and tiuwly rifle, as men as expedience and professionalism if the} call ill for a resew MUH or need systeun information. Such concepts ar it significant part of our day atK usp matron Concepts. We emphasize On, importauee of these objectives and hov the} can assist ill and out of the m0i'l;pbucc. Our castonrer service philosophc Mill continue to eugihasize that this is the responsibility of each empdovee, mud will include the bAkming: Proposal for Senior Transportation Shuttle Service Page 19 Me TRANSPORTATION CONCEPTS of:_ of Sed _9exA Professional Attitude Wall specified uuifornls that :ire cle;ul and Illaiutaiued. Be well groomed and ready to cork tit desi;uated tines allot positions Be c71.111I, energetic, I le:lsant and lalih'. Smile, nude vie contact, and be committed to ezcelleuee. Superior Customer Service Goo out of your %vav to meet customer needs, providing petsouslircvl service when appropriale. Work as an effective team nteulber vvilh ml enthusinstie attitude. fle able to take dilec(io❑ vlith minimal supervision. Effective Communication Speak clearly and ill a fricndl' tone of voice. :1sk questious to clarity customers understanding, and assist mfy slxv:i:d needs passengers. Seel: bilingna.l :Issistanee when utrvssarv. Be au naive listener and demonstrate attentiveness a,nd sincerity. Problem Solving I_litudle and resolve difficult situations promptly. Be ili.aarchr, apologize to the customer or driver, and suggest soltitiolls. Beuutiu calm and uotifV a. snperyis0r when necess:u•) to heel) a sitna.tiou revue escalating. Be a pro -active problem solver lilt([ anticipit ,te poteutia,l itisin s. Operations Staff and Maintenance Staff Training Trausportation Concepts has defincvl our nlissio❑ to be focused and customer oriented as we❑ as to be the safest a,ud most reliable supplier of ,high gnalit)' passenger transportation service. We uudelstnnd tltatow•reatest resources ill fulfilling 1 — this aussimi are our emplovmc We believe that me mutt wort. �—� tluouglr the fust -line cmplo%res Out opt_t atots, nas+hauics, to provide the quality of service, professionalism that 0111. custoumis espcet. Om• staff seleetion process is - st staff, mud stfetV, and designer] to identify emploNves who wtdylstand our mission aatd are committed to I'ull'illiug its aims. Developineut is oue of the focuses on. Not .just at tate t.imeof hir(, butcotriimlally. Manegem and Supervisors To;tell ieyc these Pit IS, lie Ill list equi1) oil r firsta.nd seeonrl- level mauat;ers with leadership skills that fltey call use everV day. Therefore, Noe have tmdertakeu a tra.iuiug process to help drew ma.nagels develop the skills thew newl. llerN. styervissttnemployee receives °Cnteraetion \la.nagement' training. This training develops the. ski -11s; thec lived to coaeh, develop soil lead others. �4tuagers receive ongoing qua.rtecic training ill such areas as: 10 The 1,01111da.tio❑ of leadership skills D fteiufmviug effective performmlece 2 Coaching for success Proposal for Senior Transportation Shuttle Service Page 20 TC TRANSPORTATION CONCEPTS (�� (2.q -f e3 tngaroving wort: habits Resolving conflict Improciug emldocee perl'ormnuee rsiug effecow lotlom-up ➢ lhinhainiug improved Im-i-formanee i-Sesunl Harassweut i California Libor t,am-s Health and Wellness ➢ Developin; and Nurtdu•in;; a Succesrul SafetvCulthnr Daily and Monthly Operations Reporting Transportation Concepts Vehicle Operators will record thein daily operations on a daily DI-her'Crip Sheet. Tll"w Trip Sheets will beEP�0- till-ned into the Dispatcher ;it the cud of their shift The Dislgttcher millperform a review of the 'GripSheet when it, is turned illto ensurethat a.11 of the, prinult;� iufitrnmahion is recorded. Subsequenti.v, the iul'ornaation I'rom the Trip Sheets will be eutertvl into an Excel sprendsheO 11Y the staff. ;UI of the iurormation from the'CriI) Sheets will be entered into the spreadsheet mifhlll three days of service and will I e available for City 11M mi mithill five days oI, service. At the end of each month, Trot portatiou Concepts mill also prepare a ltontlih Opertting Relxn-t (AIAIR) that NAM include iulornuttion ou_aR of the operating Datta as required or desired by the Cit;r of Seal Brach. This reiaort. will he submitted to the City on or before the 10°i of the month. National .T a udt Data Base ReportingY m As a couhaeted operator of public transit serrices'IT: reports operating statistics to clients a.nd agencies who directly report to A_ FD. The follomiug is;c sanlple of the procedures and reportingr aeras that are tt-picatlY reported bt' TC. With each specific operation the. relxartiug pawanleters.aud data nut.N Ilan different. NTD Operating Statistics • Ilidership bJy the numberof Guliuked Passeugerl'riµs • Total Vehicle Miles • Vehicle Revenue and Now11meune Miles • Total Vehicle iloars • Revenue and Non -Revenue. Houis TYIR, of Vehicle and Scriice Wife Numberof velaicte'rrilis • Ftil-eboxCollection ifaplilicable • lucidents and Accidents • ADA Stats; Nlobilit,y Aids, Attendants, Lift Boarding • PassamgerComplaints NTD Sampling Phan ea directed by the Gity of Seal Beach • Shithod selected br OfwShatl' • As defiu(vl by NTT) Sanaplilo, Plan Alanual Proposal for Senior Transportation Shuttle Service Pagc 21 TC TRANSPORTATION CONCEPTS Cfy �'S�a3� • ScpItate sit 111111 statistics and trpottin; • Cross chcckina of dahi 1'01Qoality Assurance TramsporlaLion Concepts will comply Tcitlt, and provide the Cit ;v o1' Scal Beach %lith all requil-od V'I'D relatrtiuh documents and inl'onoation. lit order to cnsm-e that Htis imltm4amt. fumetiom is completed accurately, 'I'rauslwtta.tiom C'oocelAs contiuuallc spuds representatives to traioima sessions prrs<1nted bN. tiw vrA om the A'I'D reporting scstems. These progratits arc presented lavriodicall� by the 1TA and provide hide a valrmtble h•aimimg session oilthe mu coptetioo1' the reports, ;is well as providing the opporhutity tit elvate it direct contact %lith all PTA representadive. 'Transportation Concepts is ayoll versed in the regairenteits or \'TD reporting and Call be connovl opom by the eacmc} to address this important ora in an accurate amt timadY nauwer. Dispatch Reservations System Transportation Concepts Inas considerable vXpel-iemce in both "off the shelf scstems, such as Itootx Shite and 7`capeze, as well as local,ion specil'ic customized computerized resorcation/dispatch scstems. Wer 5 tears aao ace implmuenhel it eomgnrterimil resenatioms software system that aligned kith our vision to improve ridership productivity while enhancing reporting chai•acfiristics. Tile s%stem is called "Simpli Transport. Over Utese voa.rs Tte have recoaatized the folloeing system impromuremts: C, r i r i t Improved Om Tillie Performance ieduO%ed c missnrncy ed trips 1\10 Inynnred aeof inl'orntation I'or drivers �( Identil'icatiou o1' ouonilit;y device aced ill advance for (biter , 'y Improved information provided to driver, i.e. pick up at rear o1' building Reduced Idle tinny Reduced errors Alith verbal commuumieatiou. All is dome through �— AlIYI' wstem alloTvs Dispatch to monitor Driver at all tinter lot- real time statns" Iniprm'tvl hwhtliva. Overlap of addresst� eliminated [leve it ]Ir it few features of Szmpli 2}ansport Easy Client Management Shagging rides can IR• a. tinuo consnmiug ma.una.l bask. 'Che client ntama;pmeut feature ill Sitttpli will speed up the process allowiva you to: • liegister ncTv clients quielav by capturing riders addtrss, disability, fare, fnudiug source, etc. • Record rand hack Medicaid eligibilities Ttitll date rxuaes atith cause I'm. imeliaibility. • Edit client records easily, set st2hrses such its active, smsl"nuled, on vacation or delete emtir'ly. Proposal for Senior Transportation. Shuttle Service Page 22 lC _ TRANSPORTATION CONCEPTS • Search for client rreords ill seconds. Wck;TitiP Booking l sing Simpli, booking hips eouldii't be easier. In seconds coil call create new trips, edit existing tithes aw! r eeate silbscription trips. The abilitt'to m:umgl, lour (tips in siuipli will not mdI spied up torn• process bittalso protide a cast amotmt of inilloNant data to report (1n. • Ovatesnbsr-riptimatrips (eepeat;repeeurriug(ips) • Track past rides and easily colm • View Ilial; ill) and drop of f Jocations Oil the iutegeated Google mill) • Antomaticallccrea,te tet iru trips with it click of it btaton Computerized Scheduling l3iaildilig .schedIdes efficieotic.and cost efrecLite isesselldid when running 1our dematill mspomse operation. Simpli TVanspor$s congartVeized soheduliug and dispatch software provides the tools Von need to optimize your routes. Fee F_ eatilres> ✓ Lice s i mluliilg with teal -time updafrs ✓ Ability to assigitpick it]) vrildi-oporfs optillmllc ✓_lutoloatieclieotlook-upfeattlev ✓ Uslimated travel time aild disi:uiees calculated zwtomnticall c bV Google uutps ✓ Templates for reoccurring nates wbieh autoilurlticallV assign (tips ✓ Dlit hips quic-klc andaccuratelc ✓ Nfark caucelle[Ltcips easily as Nell as tracking uo-shoes ✓ Plot mit entire route oil Google maps to see where the wbicle is tlu•oughont till, dat Quick Reporting Tile abilih. to goilera.te accmvtc epaetswbrvr Vou.need tbenr is Vital %Alen nuutiug all efficient temisportatiou service. simpl_i TS•a,nsfwt allows Von to geilerah, the most conuaoIII V used reports it seconds. EXfill .t meailin„ fret sbitis(ce quiclJt ruin cIsilc into si-x (Iiffemilt forumts (ie. Word, (Acel, PDP, (r.t.) Tlie sta:odard seite of reports. re; t.ilres twofve seli+rra.te repartiug a.rra.hgeme[Its with theability to create additional custom reports. Mobile 'Dgta Terminal Siilrpli Jlobile puts the, iuforuuatiou None d6wes ileed right ill their hands. Itsiog mobile tablet devices with iuternct access, dr('ees circ log into Siorpli Mobile and view all of their tralisports for the dap. siwplillobile connects ilrilers anrd dispatchers in real-time. 9 Maximize Itorkl'lorc efficiencies bY eliminating the aced for manual data eilh•c mud paper work i Jlihihiize the risk or bmimat errors Immediate deicer aced dispah•h coillmunicatious ➢ sigilificailtic reduce dispatcheddrilrr radio traffic Proposal for Senior Transportation Shuttle Service rage 23 ,rc TRANSPORTATION CONCEPTS Appy 'I'll opm•;tte this service (Irvoivoly, Tans m,tation Concepts kill provide Uisp3ti•6 c•overagc dnriug.all liours of oprrafions Our approacL to.cl'I'ective snprrvision focoses nn safe Anil effective olmra,tioes primarily cousideringlm;uleays, go.ilit) assor,tuec, and ;r 'SII minute response time goal (relative to on -street response). The Dispatcher is also responsible Ibr ntelciug sore tall tiol-c is ;assigned tioaeh, in accord;utce Tyith the roles vul proealhres goceroing the assigomeot o1' Tvork and overtime. `Chis individual ensures Operators are in prolmr noiform, arc ht for service, and arc prepared to carry out dleir assigunacut. Rill of' this function includes aorkiug to ensure that pre- and post -trip iuspcvtions tine Ihoroarghly performed null that, olds vehicles ill a proper state oI' readiness aro released into service Dispatchers also coordinate with the mainteuaum department for Inrceritimhmsehednled maiuteuaaree and fol loin op to eusore_ that nntintenanee issues are addrissed. Supervision The lioad Sulivnisors;and /or Op'l-ations Sopm-visor will monitor the daily activities of the setaim shuttle Service. Thein. respousibil.ities mill inch;de blit not Ia, limited to: • Knowledge of mutes • Communicating infractions • Reviewing driver activity reports, informing management of customer/driver issues • Interacting with drivers and passengers, responding, to passenger concerns, • Counseling and Training personnel • Monitoring samee intervals • Have the ability to 4rive system vehicle if necessary TC Aeddent✓Incident Reporting The 1'olloming are the proccvho•es ill the event of ant ;incident. m• incident'. ✓ \oti1V' the City of Seal Beat.] Itepreseutative iatniediatel� of nn.N accident or incident ✓ liespo id to sits euter;eucv or accident iuvohviug property; damage, pas,�euger injuries, or as rtYpo•sted by the City during or xl'tev the opet-alioual hours o1' the service. ✓ Reln>rt emergencies or incidents iovolviug injuries, major darwrge, or media cotcrage to the Cite inuucvliatcic al'tcr oecurrencc. ✓ Dvtermine if employer. post ilecideut drag and alcohol testing is nshoired illeogjeoctimt with NTA guidelines. ✓ Conydete internal accidentliueident investigaliou to determine cause and provide solutions to p vventmoccorreuce. Proposal for Senior Transportation Shuttle Service Page 24 Iry TRANSPORTATION CONCEPTS Vehicle Brock-Down/Boad Call Procedures In the event of a vehicle faihur, Transportation Concepts %611 deploy mu• spare `d0 passenger Ultawav vehicle ignnediahly �to transport: the passengers Aboard the failed lelticle. Our good is it 30 minute response time. The on-dot}- Supervisor and/or Prgject Calnlget %kill be directed to proo,"I oiit with an innneliate replacement whole neicssiu.y. M intella.nee will respond to the downed vehicle. 11 the failure is not imniedilitely repairable, the bus mitt be:iiumanliately towed. A Road Cidl Report is lined each hime it. velliele has to be exchanged dile to it. malfunction oi- il tecLuicaJ problem. The personnel llttvliding the road cil,ll Complete the-pertiueut information ou the Road Call Ilcpnrt From tinct the.lornl issignell and the information is submitted to our nrrintemince depaltanvat. Handling Opom ional Emergencies Another elemmot of our trilining is handling operatioall enlergeacies. lu ally transportation S%Stem, operational emenencies will occun lu ncueral, Tra,nsportatioil Concepts believes that with thorough operator training and it high goalitw prevelidvc nutinteoaoce program these emcrgeuev sitioitions can be minimized. Vehicle Maintenance Program nation Concepts goal isprolide safe, dean and well maintilimed whieles to our and passengers: our main olliectives ill the maiutensmce flepartnteut are as follows: • Perform quality service inspections mcrtimg both 011 DI and Client expcchrtions. • To be proaetiie ill addlrssilig proper pio't replacement tluough identifying life expecta.ucy of parts and illemporittiug replacement schetti les as part of file IN process. • Assilve vellieles air clea.11. • Stick a proper level of inventory toredilee dorm time. • Assarequalitrparts are being ntilized. • Assiure vehicles mresare anll inconlplillike with Stine &nil local W0111:160116. ions. • Tritel: and keep raaruratc=record-& • Keep road calls of it minimum. Transportation Concepts has a strong,conimitmont to Met maintenance based upon the precepts of preventive innintowitice and has ilmelopol proclidmres to ensure vehicle nuliuteuanee quality ;oil fleet longevity. All nmintonane personnel receive specific fleet training through nlamlfaetnrers or by our Director of°Sbiintena.nce, Mr. Christopher nilligan or other qualified outside resources, involved in tlieW maintenance progra,ln. is trninili;; will include, ata alimimmn, the follo6iug: ✓ Wsio l of PD1 montlik (Cite iutd other repulatory �— compliance) ✓ Contractconlpliance for safety, lmlinteoauce and cleaning. ✓witimnn,or48houlsofcertifiedtritjoingonspkrificbnsColo poments Proposal for Senior Transportation Shiitt/e Service Page 25 re_ TRANSPORTATION CONCEP IS ✓ Parts iuveuforvand ceedots ✓ service requirements ✓ ASE Certification Training ✓ :Uteruvtivel'nelsawarenessand safety Additional Maintenance Training Altlmuglt each mechanic reei'ires coutiuual h-aiuiug in alt urns of nwiuICIUMCe vrLoologc, additionally, they receive a miuiumm of 12 luwurs training auuu;tlh' in each of the follolling OSFL\ required tr�t.ieing sl nunt ✓ Heat Stress Prevention ✓ Hazard Communication ✓ F v Prevention First Aid ✓ HPP ✓ Log Out /flag out ✓ PPE ✓ Blood Bourne Pathogen George Rata, oor Mailttena�uce Supervisor will be ultimately responsible for the velliclo awl facility nutiutenance efl'orts rcla.tive to the designated services for the Senior Shuttle service. Afn Moil will coordinate_ Ivith an assigned nurhmlicto ensure that all tnaiuteitauce requirements of the coutract aro iuet. DIr. Ita" a is well votsed in all aellects of fleet maintenance auil wit wort: directty with our Directol. of \la,inteuauce relative to OEM i-oluiremeutsol'tdteprolxtsell I'lert. Am* miliutena.nce peisonncl assigned to work ou the system buses will have it thnrongh linmvlu(lae of'. • lilts drivetraiu components, electrical, omltiples. LO electrical systems, traction motor coutrotler, drive dil'fereutial gea.rbos, hydraulic mud ;lir systems, battery charging system passenger heatio;; mud cooling (A,C), and related lovhvtical parts. • llethmis a,nd prom(hires used ill servicing I)omel-train Isluipmenl. • 13us chassis mal bo(lics. • 'Coots, precision iusttvuieuts, eplipmenf, and jwocedures used repmir and maill tenalice of bus equipnuaut. • "Nuima,ls, fractions, mal specifications related to bus mechanics. • Specialized areas such as pailitiog, upholstering, brake reliuiug, destination signs and whoelehair lilts. A�laioteuance lielsonnel shall 1w able to: • IusplVt electric Imalertraiu ¢ongroucots, tractipo motor eitli controller, filial drive dil'fcrential as well as relate(l parts. • Diagnose electrical, mnitiplec 110 electrical, hc(Iraolic, and ail -sl -stem I)mble..msand related parts • Itcpa.ir electrical, hydraulic, and air system problems and, related parts. • Perform wheelchairAifLAaugt inspections Proposal for Senior Transportation Shuttle Service Page 26 in the general air-rouditiouiug, TC TRANSPORTATION CONCEPTS C'�f+j aF SeaP�eccQ. • lusp(hLious oil aideo recordiu;,e deviees • I)ocwnent, on City-al>prmrd forms, all "repairs performed. � TcansportatiomCoucepts octintenaitce program consists of five priuugv components: e Daily Vehicle Inspections Preventive Maintenance e Vehicle Repairs o Vehicle Cleaning ♦ Maintenance Record Keeping Daily Vehicle Inspections: Trauslrortd,ion C'ooceptsreq leiivs al l operators to coo oplete a. thorough [wv-tri 1) inspection prior to placing the vehich, into service, as Iwll as a past -trip iaspireti it at the end of each da�.'.l'he iiispectious are twi,formed and docniue_nted b.1, vehicle operator ou a. Ihailp 13 Rihprt(1)111t). II it defects itre noted e auittell record tot tuse bN the llaiutcnonce I)e,parhue'nt is ucaked. P'or tlelects uei�dmg iemnedmtc repine, the dispatcher of ou-ilutl supervisor will contact tile. ntaiuteaaoce departnteut to Mn - .:. n .iinmediatcly make thN repair so tile. vehicle can be released for service oil time, or %%i❑ assign a diflereut veleicle Ibr service. These pre -trip tulil post -trip iuspectioles are importsuet to leel'p ensure that service coutiuues eaitla the Ieighest.level of ore rating safeh aLif. to miuintizo service dela)" L} ident:if.ving mechanical problems prior to the vehicle pulling iolo service. Preventative Maintenance Inspection " file cowpau.) uses a.serie."A' preventalive maintenance inspections, which are couducntil at waning mileage levels depeudiug upon the It'll tvpc and contrachurl regnironlents. The P.Nri Process is,,icoeriitc In•oke ilowo as folloats: • Drive on inspection —This ,portiou is, utilized to check slivcific ga.unes, warning lights, indicators, driceira,rea.vlevcifie items, switcGes, einilshiew etc. • Interior iospection-'Phis portiou is ihYlicated to inspecting floors, seats, windows, emernenct' window olx!ri,tiou,lights, heat,, vcut and XC' o1wra.tiou, sta.nclitous, s,dcty cguipueeut, regaslratioa;auel otheerequired items. • pliterim' inspection- this portiou mill include the icaslwction of the exterior iocholiu�g WIN- condition; tires, windows lights, bmn'pets, tires, rims, lift, interlock curl othermpplicable items. • t 11assis itslxrtiou- This portion will include a thorough inspection of the uudercorriaee, batteries, snspensioll, brakes and Took for iteats identified throunh Yroterra s specific- Y\l hTe insix,e koo. • Test drive- Tlus portiou is used to check for prolMr shift leoiots, eoer.;v perfornauu•e, brie kipg etc. Auv defects upled during the process will be reriawed mild sal'rty items repaired before 'beiling placed back into serN ice. Proposal for Senior Transportation Suttle Service Page 27 re TRANSPORTATION CONCEPTS Cf eF Svn.Q�eccQ. 'prtutswrtatioil Conecpts utilizes 1)ro.e11tive maiuten:uce Iwo;;ra11ts based on Proterra and Clicntslimifie requirvolvots. Maiuteuaneestaff miff perfomo the trciv%vof failed items in cffotts to determine pronuthur failure or to ideutilV' IR)teutial issues that cut be adder'to the 1';A11 process ill efforts to st•htvhde replaeemeot e.deS for s144ific items reducing veliiele roar► calls and inilm-m ing proficieueY. All Ineveutice maim mmtee will [to jwl-l'orwed at regnlad.I schtvlukd iupvvals acconliug to OEM standards fur the desig11atvd fleet All uutiuie11ao(v (ilwlndiug, but not limitetl to, vehicle PSI iuspectious, �i19 brake inspections, lift inspection,, major liftP\fs, batter. maiuteuauee, iulerior cleans, upholsten. sltantpitos, dinime, eolltrol iuspcetious) will be — •, i'„ taaciced utilizing au cmupuh•rizeYl system -� TC will comph with all Federal, state and lord 0XIMURt emission requirements. I11 addition, all vehicles will lune a .itlid veld; -le regista-ation and pernuutent license plates. :CII vehicles in re.euae service will carry proof of insurance. Vehicle Repaim Trvisp0I'tMi011 Concept, polivy is structured to assure dont quality aild thorough rop:irs arc olitde oil all vehicles Repairs will be thorough and p'l formed to iudustrl standards. Pails gill meet and or escewl OEM specifications Wol-k orders mill be used to document repair I'imctions, diaauostics performed, itemized parts and fluids tilat were us"[. All wheelchair lifts, ramps, tic -downs, mud related egoipmeut will meet ADA requity11:mts mud shall be inspected, sr,rviced, and lubricated at iutyrvals as uevessary to insom that the mhMddtair lifts and ramps are sale ;tial full'' ofieratiomtl before the vddcle is used ill revenue service. Operator pre -trip inspections mill be utilized to vhvek Lift operation before pull-out fmio the garage. The vehicle will INA be plaved ill service for all i=safety related itzam, ineladiug ioolwrable'vhceleliair lifts at. tie time of poll -out. The bus mill either be placed not of service mail repaired. All bode damage, corrosion, stress enteldug, mud defects not co.emd bq the original manufacturer will be reptired in it professional nrtrtner. All irpaics and painting Ntill be done in it professional manner. Visibility for driver and passe11gers mill 11ot be obstructed, and glass shall be trplaced when, pits, crnckg abrasious randier uratches mfr escessi.e. I;Xressire rattles and othm auno.auces to pasvmger condom shall be repaired. All mechmtical, elc4trical, outlt.iplex fq electrical, nit, a11d,br h.dnodic systems will be maintained ill a stfe:1141 operating cmt41itiou. Eleatiug and air-couditiouiug (A/C) (climate ('ontrol) s}mmi Stes mill be untained mod used to insure that the passenger comparluteut. tengMtatntr+ is eond'orhabl� nuai11haiuvvl under all climatic cooditious at all times oil all in-service nulls. TC mill uutiuta.in the cli11ulte,voutrol sysnvu, hmtipg and IM s''stenis, ill au operable condition throaghoot the entity. dear, TC will 111(41 all Fc41eral, stab" and local El)A nvptirciuouts related to the Its(, of 171—von. Proposal for Senior Transportation Shuttle Service Page 28 Me TRANSPORTATION CONCEPTS All repairs will be made in accordaucc llitli applicable procnluccs listed in the vehicle manufacturer's Inainteuance lolanuals and shall comply with ;ill local, state, and Federal rovon i ms. Vehicle Qjeg'oin The Cleanliness of the VOWCles that.nrc used fm• the Provision of irausit service is all iIII Portaut iOilicatoc to the passelogers of the quality of the service. 'Clic exterior wool interior cleanliness of the lehicle is readily noticed by the Passenger" and Contributes greatly to their Perception of. the service qualit;j. Transportation (Incepts will utilize a. Ittilih mmter as well as till_ outside vendor Toho will be responsible to maintain the consistent elea Hness of the fleet. It would be The intent to mush the pus weelch,. 77he Project illanager will use it CnICUlateet SC1101ulc to.oignitor the e.lcaning Or the fleet aloof to ensure that each Vel liCl e.recei yes its reg rii i ed Cleaning n ud detail. Qn a daily basis, all velricles utilized in re°enuc service will havethe interiors svrept and %iflod down. At a minimum of once vveclaly, the exteriors hill be' fully scrubbed and washed. III addition, the lrherls and inside of till llindows will be cleansed, and scrubbing of oil or other excessive residue off the rear em! dusting or vaeuundug of all scats, dashboard, stanchions .Ind surfaces; and sweeping or vacunming of till floor areas, including the rism—al of gum, grease, oil,.etc will'top lwrformevl. Vehicle Raeorda The proper functioning of the. Iloaiutenuouv department relies upon and accurate system of record keeping vetlying the performance of the department TC will Provide an up-to- date vehicle file for each ovIdele iihich shall contain all pertinent vehicle :till] nlaiIitenallCe iafgrlolation ilocluding but. not hinted to vehicle make_, model, running repairs, Pm Schedules and activity, cork orders, Other cgniprnent, road call information, warranty iufocmation, and iuspeotion documentation. The preventive maintenance insfeetion reports trill be kept for the term of the contrtart. Daily bis condition reports mill be kept fora 90 -dal 1wriod, in accordance with CUP rola i reale n ts. Implementation Plan Transportation CoucePts('CGS realizes that the inlplenamtation of the new contract is critical to the overall success or the:opentth"L It is our chance to mance an outsM"ohng "filet inlpmssimt! We take this very seriously ns this mill set the tone for Public. Ilemeption which not only reflects on TC but Lae (AV of heal Beacb as well. This is a t•emeudous responsibility and our apPrOach to transition is one of dedication and commitment to ensure that the ontlinot service will stawtup on a positive note with the olienaious'service throughout the term of the contract. TC operates several coutrnch tliat inwhvd an imllinl tralusition frmlo pnblic to Private 0PCi1111r, frsrm emnPeUtor tO TC, or ue.w rel -Vice aItogether. In addition, the until re of' this, Proposal for Senior Transportation Shutt/e Service Page 29 rc TRANSPORTATION CONCEPTS hosiuess regmires the need to transition from day. to day oil numb' levels day to include: the additioll of seryice, route revisions, new emplo�ecs, implementation of eery policies, now teclnnlogv, or new Contractual ohligatious, even traffic or weather conditions rill facilitate the need for snaking a transition. TC Relieves tine most important element of effectively carrying out a designated `Uwnd on" is open; clear, and consistent conuuunicatiou. If all of the p upe invoked in iIll alcmentiug a transition along acith all of tle people who mild Re affected by the transition are informed nerd prepared to make the transition, aye are gua.rurteed success This is where the strength of our people makes the difference. our timet Rriugs esiensive csdxrience, Professionalism, and connnitment and a historI- of lxrfornmonce excellence in tratrsitious siuula,r to the Cites Services. We recognize that the Cltia,s services are ouique with several distinctive characiorist;ics. However, the Citds oporatiotal requirements relative to the transitservice are faniliar to us as we have hands on experience in ewo, npPlication prolxasrd for this service. We have asstuned a dull)- 1, 2021 startup. We would like to hold a. meeting with the City, inuneliately, ulnro contract inward. Oar phut will N, adjusted Rascal on any, schcvlule changes initiated h}- tine City. Additionally-, the plan gill he further tailored upon coordination with tile City. d-kseribed Relota- axe the elements uceeBury for a smooth transition and intplenieutation. `Che primary ingredient to a successful trauskion is Hie establishment of a respectful Partnership Retweell TC, and the.City. This requires communication, worldng together as n, lean, final Clarification of and negodadmi of the contract, and establishing eonunou goals. In order to ellsure, that. wv accomplish these things, we will assign various members of the local and support loam dollies and responsibilities regniyod to ensure each identified milestone is net nud,a.lI items necessary forcouum transitions are carried out. A master I ln.0 will he distributed to our team and team members will be held accouutahhe relative to their assignments. Worldorce '1111•ough our existing opoutions tdn•onghwit southern California and through our proposed loony we have a sound understanding of tine service area; in addition to the nature of the service, the re9uhtory issues govovniug the service, and the relationship tluM most exist N-Neen the Contractor and the City. As required Ry, law, TC will offer cugdoynneat to ally loony, cugtlo��ce of ill(, enrrenc contractor who is qualified and intewoml in na.khW the hWUAHML However, as we realize the eutneut contractor ended operations anonths ago, we are prepared to lire as uecessarp. We will begin the recruiting proress immediately- upon Contract aMard / Notice to proceed. We have a solid approach to hiring and rendidug enWhgms We trill sot up a hotline ill Which existing engdovices can call in and (cave amessage as to any questions or r-oncerns they may have. Someone on the transition team will return theirca,ll within N hours. For all new h i res, ae will i niplcu rent. strategies to Whole advertising ill local uetyspa lmrs, working with the City in conjunction with the Clitp's website, and conuuunity outreach Proposal for Senior Transportation Shuttle Service Page 30 ,c - TRANSPORTATION CONCEPTS ,� C�eFSeaQ�ecca that focus's on the setti-ice area. Once ere hire thboptim;iJ nuutber of eutplocees to ensure ei'fective operations, we haVC to eusarc thattl]Pl arc h-aiueil properly. TS;utsi+creation Concepts still begin training classes as necessary to eusurc 100`6 service provision oil dac one. TC has assumed that we will proide cotauays for training purposes. 0111. training approach rAill ensure that ,atsufficient cumber of Operators are trained and reads oil our first da3 or service. This is the same philosophy to accommodate ata tnruover experienced during the tern, of the contract. Transliorhaion Concepts has assumed an average of 209. turnover tluoughout the terve or the colunict. Richard 6 Gavin, Nbuli ger will lie resixwsi ble- far the con d i cation of all tinning efforts daring the transition loliism and in the fust ngmth of the contract. lie will uorh directly midi the Project Manager to eusurc all safety and training elhtneuts are properl} addressed. The local team %till work in conjunction with \Ilr. G%aiu during the transition phase anal take owl A safetn And Willing responsibilities upon service start.'17te P..hgject Manager and tileTrainingManager will be ultimately responsible I'or both safety and training efforts I'or this project Nin Gavin is At certified and dearly understands the requirements assoeinted with the system drivers. All training Trill be c0lopleted at. the Redondo location. Arliuiuistratice requirements such as the diswriduation of oimrating materials, the development and nuiintena.nce of detailed culployee files, creating and keeping au extensive library of training materials and setting up payaoll aw significant fuelors during the transition. All administrative, I'unctions will be handled locally under the dimetion of'13rctt Baum, our Prgject Ntanager in conjunction lith our Opera -tions Staff. Brett grill assign it designated inditiduld during the tr:uisition phase that will be responsible for glee establishment of accoapis, the estebtishnrgutpr petty cash funds, credit cavil ammunts awl payroll, the identification and implementation of the billing process, creation mal maintenanir of both eutplovee Polos and training library, setting up the preparation of the cehieles and initiation of' insurance coverage, any additional office supplies, coordivat.ion of eleaniilg�pvocess for system vehicles, rant, collection and revenue proceduirs, and banking.. Operational Imam A finalized tfnwlhw aml plan will be put fogAher,after contract. au -a ;d and meetings with the city as Oreuntstauces often change Front the planning stages to the actual implementation time. Transportation Concepts is successful due to the ability to be flexible and effectively manage da,c' to they operitious. %ye arc prulxxsing a vert Lauds-ou, team oriented ope+mtioial appmach W this project Dne to the sizer of our cosnpaiic and our strategic app hum to pntsueopiiortututii that ,a.re a good I'it ror the organization, ue will have. Clic ability to give this project very personal attention from the top of the organization and beyomt This will be evident in the overall performance of the set -'ice and the inipact o❑ the conuuuui ty. Proposal Ar$enior Transportation Sheittle Service Page 31 .rc,- TRANSPORTATION CONCEPTS Trauspmtntimi Concepts tnrlc believes ill teamerork, among ow' employees and wioh the clients lie sore. We nppi'odch crnitrwung as a true partnership to provide the greatest good to Aw community. 'Cliffs philosoph3 mill t1Aw the entire process and greatic benefit the service in the long' run. Our goal with the Cil;) is continuous grom-di unit devo[op iuml. and of course the effec:tke operation of the (t[cs service. In an ever-changing environment, there is always room for imyrol-enieut, and we at. TC mill eontinumisly strive for impro)emeut that mill result uJ a successful operation. Transportation Concepts (p(;) clearly understa,ids the (it! rerprinthwifts and oirrently has att operltional requirements in place to continue prodding servimAn a'wnwhss nrtnner ulmn signing a. nee contract. Operating Faeility / Vehicle'Storage our plaJr is to operate out of all existing facility location in Redondo Beach. '['his site is 21 miles to the City or Seal Bmeh Senbr'Center i3'skung and is full;) functional for hotly operations and'vehicle maintenance. A detailed timeline is included Fn11ow: I ;: r MAY 20 - NOTICE TO PROCEED MAY 20 PRE STARTUP MEETING MAY 20 BEGIN PREPARATION OF PROPOSED VEHICLES MAY 21— PREPARE LOCATION MATERIALS MAY 22— SETUP INITIAL MEETING WRH ANY POTE"^L EXISTING EMPLOYEES MAY 22 PROVIDE MATERIACTOTHOSE POTENTIAL EXISTING EMPLOYEES MAY 22 SET UP EMPLOYEE HaRLINE FOR E%15{'ING EMPLOYEES TO CALL AND GET INFORMATION _. JUNE- SET UP,PUEL AGREEMENT MAY/JUNE $TRATEOY, MEETINGS WITH TEAM, ENSURE TEAM UNDERSTANDS ROLES _ MAY/JUNE � SET UP CLEANING CONTRACT I ESTASLISH MEETING SCHEDULES Y/RH STAFF AND EMPLOYEE OUTREACH _- ' TXROUGHOUTSHE MOMTH OP,MAY/JUNE ILE INTERVIEWS JiT CUSTOM SAFETY MANUAL START. HIRING Proposal for Senior Transportation Shuttle Service Page 32 On the Move . rc TRANSPORTATION CONCEPTS -ENSURE ALL TE _-. _-:, I MAY -30 -OFFER EMPLOYMENT TO pUALIFIED EMPLOYEES JUNE4 START TRAININGNFIR.ES JUNE 5 - CONFIRM STA.TFILES/CON TOO INSURANCE JUNE 5 O CONFIRM ALL SHOP TOOLS AND SUPPLIES JANE 10 MEET WRX CIT JUN E:10-ORDERUNIFORMS, SETUP OFFICE SVEXICLECLEANING SISINP ES JUNE'13- ENSURE ACCOUNT N 1 PROCEDURES &PAYROLL PROCESS IS IN PLACE JUNE 14 EMPLOYEEFILES REDS E JUNE -I%7 INALCHCUETO M I2ED NTIET MANUAL JUNE 20- FINAL CHECK ON EMPLOYEES; PflOGRAM MATERIALS JUNE 23 - ENSURE SECURIT PROCEDURES ES wDISPSPLAYED JUNE 24- MEET WITH CFIT PAC EW AGPROGRESS. JUNE 24 - ENSURE BENEFIT PgCK IL ES ARE IN PLACE .JUNE 25 - SETUP MAINTENANCE FILES JUNE 26 - CONFIRM TRAINING OF, ALL'SfAFF JUNE 26 -'ALL ROUTE TRAINING COMPLETE JUNE 27 - RECEIVE UNIFORMS JUNE27 PHONES,RAM F1NALC ECK READY JUNE 30-EMPLO EMPLOYEE [_NECK JUNE W - EMPLOYEE RALLY JUNE 30 - KICK OFF E VENT JULYI-SERVICE STARE Proposal for Senior Transportation ShtittleService Page 33 A.P. TRANSPORTATIONCONCEPTS References We incite you to routiu't oar current, clients 1'or coul'iruuation of our dedication, collmlitluent, alld excellent service Staud;lydS suit prrl'ornsuu•e. Reloly ;ar multi-nlo(10 Diad -A - hide and Fixed Boum lSItuWe contracts that me helve contiuuell to operate iu the SbnlJlero Culil'oruia Region over till' Iastseveral war" Loi-46611'\a'nir 156:;\l<lil`(I I'1""Ill 1\till"'ISI I)U\UC)':'RI:AGII Rcdoud'o-Beach,°Calilbruia C]olltact (ah`nf- Rvdolldo Beach 1111'orurltion Jdvee Rooaev 'I'llinsit \bwn�Pr 19:22 Al—tesia L'Ivd Redondo 13 ach, CA 90278 (810)318 -OWI x 2670 .10Ael'. raouev 11)redo a do.o 1, Nature of Services Fixivl 54mte and to curb paratl•au;it trausportatiou senices. SatlilvofServicbs _Ahproximatel'I a 10 -mile service Wren includes Redondo Beach, Rerulosa 13eacll, ilallliatt;ul h3cach Dual lit Se;;undo. ` VI11rIP I'Iret consists of 20 CSG polmred buses, 6 of n1lich am assigned to IRI)gtll of contract Jx1ral'ansit. ittxpousible for dispatch, ol)eratioa, Suporvisiml and 'Iv i)c of Fleet. vdlivIemaintenaaeeou'fleetof, C:it% l-midedbuses. f,eugtli of C'ouhact 11.Yeam 'I;vpc. of F'Ivut 'C.'IGrcntly usiun computerized dispatch S)StvIo with GPS sXSWIII. I)isj)atchin;; Svste_m LnplenlrnLltioti of minuuciat!)r s.stvm and -Real Time" tccbnolog) ;Ilou"' with Metro '11,M) msteul # of bpm )lovers 36 :Ounial Beveuae S'1.911illiou lea'iti{ili :Aanilz Pclo'Verd 1 llep'1> llsit Alit lorih 13htilq•.0 Ihlol nia- Go of, Rllthi. .lou�ph Ih�Ctiaiuel: lio.•iril C'hnirin;ul 230 ;North Bluld%km Blithe, CA !1`24'4' (<sn) 50-5918 imcil,i•iil i iiFl:(d^liia i I:roiil SatlilvofServicbs Fixed route olid parahausit transportation services Vehicle Dort consists of, 12 buxS. RPgiollsible I'or dispatch, operation, '.III)('1't'isioll,alld Afallltellallevon Ileetol (JtV"bll5('S IRI)gtll of contract 16Yeare 'Iv i)c of Fleet. Cnrrrntiv'usimi AV1, Item. tt•al9iiu; .capilbiIities as hell as a diriitaI 1)1Saltchlltg S%stelll oil 11mrdildl'o,Rll[-% cilia lice 1'ecol•d llig S) Stem # ofGtll dovecs I :vunuil I1c,enlle 81:2 3Gllion Proposal /or Senior Transportation Shuttle Service Page 34 .TC TRANSPORTA i ION CONCEPTS cry aFS�le�33� bwatioll\idle—':�VAIAN — I'ItANSIT - :1ca]on,aCa1ifocuia- l Citv-or rlvidou Alld r i 3l ."mald Trallslt Atiolagvt- 410,A%,;doll Calli'on Rd A vN1oo, CA 90704 (d 10) 510`0220 ;11111191 /I)1'i t\'111;1 \',I II111. r(IIII SatturotServices Slllatic and Dial-a-RiHcthroll;hout the Cite of A\ illoll, using a,llcet.of l-2'hwl vs for the Shuttle Route and %? for tlu• Dial -a -Bide. Responsible for lisp; tell, operations, Sujwi-A-isign and provision of coordivatin;; mhicle limiuteunuce on ftivrt of City and TC bnscs. LA,mlth o1' ('outi'act 6 years ,rvpl' or 1''leet t till%Ilia "sillll)II Tniwsiit ('olllllnteli%ell dispatch S{'stenl aloll's Dis )atvhill^ Si"Sh',Ill ll-IIh all .-�� I. R\siP.11l :LI111i5lvlftl V- f01' IY`A.I tl1i1P tet41❑01 U"V-. dovees l3: Cunniil Revcuuc S700k, LocPtt 04 \aliiii.. `C1TTf :0E"@11,END0RA, i - d(rlPndOl'81•.f':i111f01'Illa I (itIof Gh, idol -a. Steven -llateer Trapsportiltiou 0001-diwrtoi' IL6 Efst Foothill Rhd Utouitont, CA 91741. (626) 852-4646 sIla tem•idci:^Lei ifhw, ca.us. � -Nature or'-wniecs F xed rpoti�, Metuoliuk, and INIrl(ml usit h'allsportatiou services vt'd11Ph` f_IP('t Collsst5 of both eat;lm;I% bll5es allfl 1111111 Ail llti, 01wratims off CNN awl Gzisolitle fltet5. 11vSP3IISIb1v Vol- Ihapatvll, opel'atloll, Supel"V"151011 and vehicle Illallltellallce Oil lLect or Clt;v IroAZded. b11SIS. Tel -111 of _Andrcclueut ll yemm :T% Lie of, VIoM CIII-i-vilth usilln fully autoulated computerized dispatch SvStem Di's tlitchilig Svstcal " Rolf tolLim. h with a GPS system. #of' Ein haves 18 .Aimmil Reveoue 88001:-, Proposal for Senior Transportation Shuttle Service Page 35 TC - TRANSPORTATION CONCEPTS C��04 SenQ�eccQ. �I:ix Rion°\rime I'LA YA NISTA SHL,dTLE Phwn °Vista, CiiIil'ounia I'laI a Vista hill s and laixlsrapeth lwizatiou .Dais -11 Saskin hs(valtise Director. 6'1.00 Ma %;I Vista Drill, Mn.%a Vistil, CA WON (3 10) 437-1i(1i0 Dawmsuski'ii6i11'srhsidclitiaLemn \inure of Services Fixed routes Sliattle, and oil deaculd translxlPtation services. Vehicle fleet Is eolllprls(Yt o(' l'h\IM i CNG blllel. ltvsj(oiislbl(` for dispatch, 01)e1-atloll, sllpel-visloll alld u-Illele Illallltellallcl' oil fleet of�(Iieat nncided buses. Tel -111 of AgIveuuvat -9. ears T}pc of Fleet Cnri-(Title usim; fully autimulted eoalpitelized dispatch siateol Iiislatchiug'Sv'*III Sim,li- aith;IGIS systl,m'mid TrsnslocVol- AVI, # of Eul llovees 9 Ailuwil Ravouae S6001i Proposal for Senior Transportation Shott%Service Page 36 TC-. .. TRANSPORTATION CONCEPTS m. CIDSt WO Tr{lnshoil'.atioo (.'tuarpts .will provide the mam4;ement. alid operation of the Senior iShuttle Service ntiliziug (a) 20 passeuper ..heeldmir equipped vehicles provided b. our complo.. Commonly rcferued to as a .le ei,ll pro.ide full% h•ained and coiluueuial licensed drivers, provide .chicle insu�uuce as cc�jniced to nxrtCalifaruia Cit;. requireuieuts, provide ma lagemept.a,ud sulx`r.isoi. oversight of operntion, nmintai❑ all vehicles in accord,mcc..itl. iegubtti p- i-egoh-omeots front Cl lP and _PUC. Shuttle_ service ..ill Ix- Iu•ovided Imsed upon the Yiva.l shuttle schedule determined by the Cit. of Seat Beach. The cafe for this "tuculutc' olioation would be billed hs a. fixed nionthl. and Namable 110111-1. billing methodology, t'he lewd anirn111f, Wo11ld.be payed VM+ month. This covers all costs associated u-ith the celiic-Ie lease and insurance, admiiustratiou and overhead costs. The variable hourly rate moidd be bille(Vbasril ulmi the actual yehicte sen -we hones that opelate each month. These costs iuclode driver labor, regular vehicle muinteuance, fuel and cloaning,expeuses: PROPOSALSUPERCEDED. SEE 15, 2021. Proposal for Senior Transportation -Shuttle Service Page 37 TV TRANSPORTATION CONCEPTS �^ City aFSenQ�becci�. Ablitionai Inforniation Exceptions Upon irAiew of the Lip" P and sample contract, Transpoliatimi concepts leas not: ideut.ified miv exceptions I.hat it wishes to protose at this time. Business Entity Trausportatiou concepts is a dba of Parkins concepts lite. a. Calil'ornia cm1oration. Oar corporation number is Ci404N. DIR Registration / Contractors License Parking Concept, Iac. s Dl It ndnIbel, is 100001746t Contract Signatories Pit rstilmt to GlIil'ornia Corporation Code Section 319 the two indivi(Iimts Iat. the cowpa.oc has authorizol to bind the ornaaiza.tioa is as Polloex Rich Rogers, Chief Operating Officer Gill Barnett, Corporate Secretary Proposal for Senior Transportation Shuttle Service Page 38' TRANSPORTATION CONCEPTS April 15, 2021 Iris Lee Deputy Public Works Director / City Engineer City of Seal Beach 211 Eighth Street Seal Beach, CA 90740 RE: Pricing for Service Levels - Senior Shuttle Dear Ms. Lee, Thank you for the opportunity to submit revised pricing for the City of Seal Beach senior shuttle program. The following outlines our monthly fixed and variable revenue hour (VRH) rates for a three year term. This assumes operating one (1) route up to 4 days per week with 7.25 billable service hours per day. As discussed, the City will build in a lunch period for each scheduled day that the service operates. The following is the breakdown of pricing and maximum levels anticipated: Price Component Year I Year 2 Year 3 Fixed Monthly $5.426.15 $5,504.94 $5.636.25 VRH Rate $48.55 $50.08 $51.40 Max Monthly Hours 126 126 126 Max Monthly $11.543.45 $11.815.02 $12.112.65 Max Annual $138,521.14 $141.780.24 $145,351.80 If during the contract term the City desires to increase daily service by implementing a second route on the days that the existing route operates, this would require Transportation Concepts to add an additional vehicle to the dedicated fleet assigned to the City of Seal Beach. If this were to occur we would request that the monthly fixed costs be increased by the following: Price Component Year I I Year 2 1Year 3 Additional Vehicle $1,850 permonth 1 $1,905 permonth 1 $1,962.15 permonth Additionally, if the City elects to extend the original term, each option year will be increased by the annual Consumer Price Index (CPI -U) in accordance with the Los Angeles —Long Beach -Anaheim region for the most recently reported 12 month period. Thank you again for the opportunity to be considered as the operator the City of Seal Beach Senior Shuttle Service. lUou,have any additional questions, please feel free to contact me. Officer CERTIFICATE OF LIABILITY INSURANCE DATE (MMIODIYYYY) 6/1/2021 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE. HOLDER. IMPORTANT: If the certificateholder is an ADDITIONAL. INSURED; the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer riahts to the certificate holder in lieu of such endorsement(s). PRODUCER Infinity Assurance Group, dbalAG Insurance Services PO Box 3646 Mission Viejo CA 92690 INSURED PARKCON-01 Parking Concepts, Inc. d ba. Transportation Concepts 12'Mauchly Building J Irvine CA 92618 INSURERB: United SpecialtyInsurance Com 12537 INSURER C :.Safety National Casualty Corpo 15105 INSURER D: Lexington Insurance Company 19437 INSURER E: POLICY NUMBER INSURER F: MCY EXP COVERAGES CERTIFICATE NUMBER: 1583964460 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY'THE' POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE AOdTSUBR POLICY NUMBER MMIOCY EFF MCY EXP LIMITS A X COMMERCIAL GENERAL LIABILITY Y Y BGS0039339 6/1/2021 6/1/2022 EACHOCCURRENCE 151,000,000 CLAIMS -MADE T OCCUR -DAMAGE TO-RENrED PREMISES (Ea cxcemence) $100,000 MED EXP (My one person) so PERSONAL &ADV INJURY 151,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE 1 $2,000,000 POLICY ❑EJECT I LOC PRODUCTS - COMP/OP AGG 52,000,000 GKLLAggregate 555,000,000 OTHER: B AUTOMOBILE LIABILITY Y VCOMBINEDSINGLE UTO -CA -0000722 6/1/2021 1/1/2022 LIMIT Li amiden0 1 $1,000,000 BODILY INJURY (P., Pemon) 1s X ANY AUTO OWNED SCHEDULED BODILY INJURY (Per acddem) S AUTOS ONLY AUTOS X HIRED NON -OWNED AUTOS ONLY X AUTOS ONLY OPERTY D PRAMAGE 5 _(Per accident) S A UMBRELLA LIAR OCCUR Y XLS1111125 6/1/2021 6/1/2022 EACH OCCURRENCE SS5,000,000 AGGREGATE 5$5,000,000 X EXCESS LIAB �XN CLAIMS -MADE DED X RETENTIONS s C WORKERS COMPENSATION AND EMPLOYERS' LULBILT' YIN ANYPROPRJEToMPARTNERIE%ECUTIVE Y SP4064111 6/1/2021 6/1/2022 STATUTE Or El EACH E.L.O SEASECEA EMPLOYEEIs OFFiCER/MEM6H Inh REXCWOEOP (Mandatory NIA DESCRIPTION OF OPERATION$ delgw E.L. DISEASE -POLICY LIMIT s D Excess LiatiLty O.nmmos Form 080677781 6/1/2021 611/2022 Aggregate $5,000,000 Each Owurtence $5,000,000 Retention'. None DESCRIPTION OF OPERATIONS/ LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if mon apace is required) LOC 710 - City of Seal Beach, 211 8th Street, Seal Beach, CA 90740 City of Seal Beach are'additional'insureds per attached endorsements CG2010(04/13) & CG2037(04/13). Primary & Non -Contributory Wording applies per attached endorsement CG2001(12/19). General Liability Waiver of Subrogation applies per attached endorsement CG2404(12/19). Workers Compensation Waiver of Subrogation applies per attached endorsement WC4203040. CERTIFICATE Hint iTFR CANCELLATION ACORD 25 (2016103) ©1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Seal Beach ACCORDANCE WITH THE POLICY PROVISIONS. Attn: Iris Lee AUTHORIZED REPRESENTATIVE 211 8th Street Seal Beach CA 90740 t /%l I C7` ACORD 25 (2016103) ©1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: LOC #: AC40 ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY IAG Insurance Services NAMED INSURED Parking Concepts, Inc. dba Transportation Concepts POLICY NUMBER TBD NAIC LOGE EFFECTIVE DATE: 06/01/2021 ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance Fidelity/Crime Insurance Coverage: Policy #: 5202 P R 017020-0 Effective: June 1, 2021 to June 1, 2022 Insurance Carrier: Markel American Insurance Company $1,000,000 - Limit $50,000 - Retention - Each Loss ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD POLICY NUMBER: BCS0039339 COMMERCIAL GENERAL LIABILITY CG 20 10 04 13 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Organization(s) Locations Of Covered Operations ANY PERSON. OR ORGANIZATIONWHEN YOU ALL LOCATIONS AND SUCH PERSON OR ORGANIZATION HAVE AGREED IN WRITING IN A CONTRACT OR AGREEMENT, EXECUTED PRIOR TO THE "OCCURRENCE" TO WHICH THIS INSURANCE APPLIES, THAT SUCH PERSON OR ORGANIZATION BE ADDED AS AN ADDITIONAL INSURED ON YOUR POLICY Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II:— Who Is An Insured is amended to 2. If coverage provided to the additional insured is include as an additional insured the person(s) or required by a contract or agreement, the organization(s) shown in the Schedule, but only insurance afforded to such additional insured with respect to liability for "bodily injury", "property will not be broader than that which you are damage" or "personal and advertising injury" required by the contract or agreement to caused, in whole or in part, by: provide for such additional insured. 1. Your acts or omissions; or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. However: 1. The insurance afforded to such additional insured only applies to the extent permitted by law: and B. With.respect to the insurance afforded to these additional insureds, the following additional exclusions apply: This insurance does not apply to "bodily injury' or "property damage" occurring after: 1. All work, including materials, parts or equipment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed; or CG 20 10 04 13 © Insurance Services Office, Inc., 2012 Page 1 of 2 2. That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. C. With respect to the insurance afforded to these additional insureds, the following is added to Section III— Limits Of Insurance: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits of Insurance shown in the Declarations; whichever is less. This endorsement shall not increase the applicable Limits of Insurance shown in the Declarations. Page 2 of 2 © Insurance Services Office, Inc., 2012 CG 20 10 04 13 POLICY NUMBER: BCS0039339 COMMERCIAL GENERAL LIABILITY CG 20 37 04 13 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - COMPLETED OPERATIONS This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONSLIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Location And Description Of Completed Or Organization(s) Operations ANY PERSON OR ORGANIZATION WHEN YOU AND SUCH PERSON ALL LOCATIONS OR ORGAN17ATION ITAVEAGREED IN WRITING INA CONTRACT OR AGREEMHNT, P.XECU'11:D PRIOR TO 11117 "OCCURRENCE" TO WIIICI [ THIS INSURANCE. APPLIES, THAT SUCH PERSON OR ORGANIZATION BE ADDED AS AN ADDITIONAL INSURED ON YOUR POLICY Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II — Who Is An Insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability for 'bodily injury" or "property damage" caused, in whole or in part, by "your work" at the location designated and described in the Schedule of this endorsement performed for that additional insured and included in the "products - completed operations hazard". However: 1. The insurance afforded to such additional insured only applies to the extent permitted by law; and 2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. With respect to the insurance afforded to these additional insureds, the following is added to Section III — Limits Of Insurance: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits of Insurance shown in the Declarations; whichever is less. This endorsement shall not increase the applicable Limits of Insurance shown in the Declarations. CG 20 37 04 13 © ISO Properties, Inc., 2004 Page 1 of 1 ❑ Insures copy Policy* BCS0039339 COMMERCIAL GENERAL LIABILITY CG 20 01 12 19 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. PRIMARY AND NONCONTRIBUTORY - OTHER INSURANCE CONDITION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART LIQUOR LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART The following is added to the Other Insurance (2) You have agreed in writing in a contract or Condition and supersedes any provision to the agreement that this insurance would be contrary: primary and would not seek contribution Primary And Noncontributory Insurance from any other insurance available to the additional insured. This insurance is primary to and will not seek contribution from any other insurance available to an additional insured under your policy provided that: (1) The additional insured is a Named Insured under such other insurance; and CG 20 01 12 19 C Insurance Services Office, Inc., 2018 Page 1 of 1 POLICY NUMBER: BCS0039339 COMMERCIAL GENERAL LIABILITY CG 24 04 12-19 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US (WAIVER OF SUBROGATION) This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART ELECTRONIC DATA LIABILITY COVERAGE PART LIQUOR LIABILITY COVERAGE PART POLLUTION LIABILITY COVERAGE PART DESIGNATED SITES POLLUTION LIABILITY LIMITED COVERAGE PART DESIGNATED SITES PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART RAILROAD PROTECTIVE LIABILITY COVERAGE PART UNDERGROUND STORAGE TANK POLICY DESIGNATED TANKS SCHEDULE Name Of Person(s) Or Organization(s): Name OfPerson(s) Or Organization(s): Any personor organization for whom the insured has agreed to waive rights of recovery, provided such agreement is made in writing and prior to the loss Information required to complete this Schedule, if not shown above, will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV - Conditions: We waive any right of recovery against the person(s) or organization(s) shown in the Schedule above because of payments we make under this Coverage Part. Such waiver by us applies only to the extent that the insured has waived its right of recovery against such person(s) or organization(s) prior to loss. This endorsement applies only to the person(s) or organization(s) shown in the Schedule above. CG 24 04 12-19 0 Insurance Services Office Inc. 2018 Page 1 of 1 0456 00 0113 (XWC) ENDORSEMENT BLANKET WAIVER OF SUBROGATION Effective 12:01 A.M., Local Time, June 01, 2021 In consideration of the payment of premium and adherence by both parties to the terms of this Agreement, it is hereby understood and agreed that the Recovery From Others section of this Agreement is amended to include the: following additional language: The CORPORATION has the right to pursue subrogation recoveries from anyone liable for an injury covered by this Agreement. The CORPORATION will not enforce its right against any person or organization for whom the EMPLOYER performs work under a written contract that requires the EMPLOYER to obtain this agreement from the CORPORATION. All other terms, conditions, agreements and stipulations remain unchanged. Attached to and forming a part of -- Excess Workers' Compensation and Employers' Liability Insurance Agreement No. SP4064838 issued by SAFETY NATIONAL CASUALTY CORPORATION of St. Louis, Missouri to PARKING CONCEPTS, INC., ETAL, dated June 1, 2021. SAFETY NATIONAL CASUALTY CORPORATION President Secretary