HomeMy WebLinkAboutCC AG PKT 2007-03-26 #J
AGENDA REPORT
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March 26, 2007
TO: Honorable Mayor and City Council
THRU: Greg Beaubien, City Manager
FROM: June Yotsuya, Assistant City Manager
SUBJECT: TIME WARNER CABLE FRANCmSE COMPLIANCE
SUMMARY OF REQUEST:
City Council to direct City Attorney to review cable franchise and report back at a future City Council
meeting regarding compliance to service standards.
DISCUSSION:
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Last year, Time Warner Cable acquired the assets of Adelphia Communications through a bankruptcy sale.
On August 1, 2006, Time Warner assumed responsibility for cable service in the City of Seal Beach. Since
this time, the City has received numerous calls regarding poor internet service and difficulty reaching the call
center. On March 6, 2007, City staff also logged a series of calls regarding a citywide cable outage. The
outage was later traced to a major cable severed by accident during Boeing construction work. Staffhas
requested that the cable provider provide a summary report of all Seal Beach calls for service/responses since
August I, 2006.
It is requested that the City Attorney:
I. Review the cable service report regarding compliance with the City's cable franchise; and
2. Advise staff regarding any appropriate actions to take to improve service for Seal Beach
residents.
RECOMMENDATION:
Staff recommends the City Council direct the City Attorney to review and report on cable franchise
compliance issues.
Submitted by:
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a, Assistant City Manager
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NOTED AND APPROVED:
,
e Greg Beaub n, Interim City Manager
Agenda Item ~