HomeMy WebLinkAboutAGMT - Springbook Software Inc. (Maintenance & License Agmt) (now Accela Inc) - S•
SPRINGBROOK SOFTWARE
SOFTWARE LICENSE AGREEMENT
PARTIES:
LICENSOR:
Springbrook Software, Inc., an Oregon corporation
720 S.W. Washington Street, Suite 330
Portland, OR 97205
Ph. (503) 973-7750
Fax (503) 973-7760
Email: info @springbrooksoftware.com
LICENSEE:
City of Seal Beach
211 Eighth Street
Seal Beach, CA 90740
EFFECTIVE DATE: e /8, a coo
AGREEMENT:
1. Grant of License. This Software License Agreement grants Licensee a
nonexclusive license to copy and distribute internally the current version of the
Springbrook Software ("Software") available at the time of purchase and related
end-user materials in support of Licensee's use of the Software, as set forth
below. As used in this Agreement the "Software" refers to the version of the
Springbrook Software, Inc. software packages and/or applications available as of
the time of purchase, in any form, and includes: 1) any future modifications,
enhancements or additions to the Software; 2) any modification, enhancement or
addition to the Software developed specially for Licensee's use; 3) user manuals,
copies, modifications, enhancements, revisions, or updates thereof; and 4)
diskettes, tapes and other magnetic media on which the Software is recorded or
copied and accompanying user documentation and other related end-user
materials (the "User Materials"). Licensee's license and right pursuant to this
Agreement is limited to those specific Applications of the Software for which
Licensee has paid License Fees as indicated on Attachment A. Licensor grants
Licensee a nonexclusive license to use the Software in machine-readable, object
code form only, to:
a.lnstall the Software on computers that Licensee owns or leases;
b.Use and execute the Software for purposes of serving Licensee's internal needs;
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c.ln support of Licensee's authorized use of the Software, physically transfer the
Software from one of Licensee's computers to another; store the Software's
machine-readable instructions or data on a temporary basis in main memory,
extended memory, or expanded memory of such computers as necessary for
such use; and transmit such instructions or data through Licensee's computers
and associated devices.
Licensee agrees that Licensee and Licensee's employees will not assign, sublicense,
transfer, pledge, lease, rent, or share Licensee's rights under this License Agreement
with any third party. Licensee agrees that Licensee and Licensee's employees may
not reverse assemble, reverse compile, cross compile or otherwise adopt, translate or
modify the Software.
Licensor agrees to house the latest release of the Software with Source Code with the
president or designate of the National User Group for safekeeping. As of the
Effective Date the latest release is housed with Judith Cole at the City of Turner,
Oregon. Licensee shall be entitled to possession and use of the Source Code in the
event that Licensor shall declare bankruptcy, go out of business, fails to continue to
offer support for the Software, or in the event this Agreement is terminated due to
the uncured default of Licensor.
2. Proprietary Protection; Non-disclosure. Licensor shall have sole and exclusive
ownership of all right, title and interest in and to the Software and User Materials, all
copies thereof, and all related material generated from the Software including
material displayed on the screen such as icons, screen displays, etc. (including
ownership of all copyrights and other intellectual property rights pertaining thereto),
subject only to the right and license expressly granted herein. This Agreement does
not provide Licensee with title or ownership of the Software, but only a right of
limited use. Licensee may only copy the written materials accompanying the
Software for use by Licensee.
Licensee acknowledges that the Software and underlying ideas, algorithms,
concepts, procedures, processes, principles, know-how, and methods of operation are
confidential and contain trade secrets (collectively referred to as "Confidential
Information"). Licensee agrees not to use, disclose or cause disclosure of, or
distribute any Confidential Information, directly or indirectly, without the prior
written consent of Licensor, except that Licensee is authorized to disclose
Confidential Information to Licensee's employees or agents only as required for
Licensee's use of the Software pursuant to this Agreement. Licensee agrees to
indemnify Licensor for damages or costs, including attorney fees, incurred by
Licensor as a result of the unauthorized use, disclosure or distribution of any
Confidential Information by Licensee or any of Licensee's employees or agents.
Licensee further acknowledges that this obligation shall survive the termination of
this License.
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Licensor represents that it has secured all necessary licenses, consents or approvals
to use the components of the Software and to sell the Software under its name.
Licensor covenants to defend, indemnify and hold Licensee harmless of any loss,
claim or liability in any way related to a claim that Licensee is violating federal, state
or local laws, or any contractual provisions, relating to trade names, licenses,
franchises, patents or other means of protecting interests in products or inventions.
Licensor shall bear all costs arising from the use of patented, copyrighted, trade
secret or trademarked materials, equipment, devices or processes used on or
incorporated in the Software. In case such materials, equipment, devices or
processes are held to constitute an infringement and their use is enjoined, Licensor,
at its expense shall: (a) secure for Licensee the right to continue using the Software
by suspension of any injunction or by procuring a license or licenses for Licensee; or
(b) modify the Software so that it becomes non-infringing; or (c) remove the
Software and refund all sums paid therefore without prejudice to any other rights of
Licensee. These covenants shall survive the termination of this Agreement and are
not subject to the limitations of Section 10 below.
Nothing in this Section 2 shall be construed to affect Licensee's data, and Licensee
shall at any and all times have full and unrestricted rights to input, remove,
manipulate, extract, download, use and prepare reports utilizing its data. Data shall
at all times remain the sole and exclusive property of Licensee.
3. License Fees. The License Fees paid by Licensee are paid in consideration of the
License granted under this Agreement. The License Fees shall be in the amount(s)
invoiced, and in accordance with the payment schedule listed in Attachment A.
Services covered by the License Fees do not include Installation, Set-Up, Training,
Travel Expenses, Customization, Maintenance, Support or Data Conversion from
Licensee's existing system. License Fees are due upon contract signing or as agreed
in a separate installment note. if the license fees are paid through an installment
note, any default under the terms of said note will constitute default by Licensee
under this Agreement, entitling Licensor to terminate this Agreement. All fees paid
hereunder are nonrefundable and will be forfeited in the event of cancellation or
termination except as specifically provided in Sections 9 and 10 of this Agreement.
4. Installation, Data Conversion and Training Charges. Any installation, data
conversion or training services provided by Licensor shall be charged on an hourly
basis at Licensor's standard rates (see Attachment A for rates) and are in addition to
the License Fees. Training services include both on-site, off-site and telephone
training. License Fees do not include travel (including travel time) and living
expenses for installation and training; on-site support, installation or training; file
and data conversion costs; consulting services; shipping charges; or the costs of any
recommended hardware. Licensee agrees to pay such fees and costs, when and as
the services are rendered and the expenses incurred. Licensor shall provide
supporting documentation for all such services and expenses upon Licensee's
request.
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5. Licensee's Cooperation. Licensee acknowledges that successful installation,
implementation and use of the Software cannot be accomplished by Licensor's
efforts alone, and requires substantial effort and cooperation by Licensee. Both
Licensor and Licensee shall at all times use their best efforts to actively participate
and cooperate in data conversion, system installation, implementation, training and
use, and shall at all times afford each other reasonable access to information and
facilities.
6. Term; Default; Opportunity to Cure. This Agreement is effective as of the
Effective Date and shall continue in perpetuity unless the Licensee is terminated for
default. If Licensee discloses or transfers possession of any copy or merged portion
of the Software to another party, or to a computer other than those owned or leased
by Licensee, such conduct shall constitute a default under this Agreement. The
License will also terminate upon default by Licensee under any term or condition of
this Agreement. A party shall be considered in default only if the party, 30 days
after written notice from the other party identifying a specific failure to comply with
any term or condition contained herein (including without limitation Licensee's
failure to pay any fees or charges due under this Agreement or any related Software
Maintenance Agreement or Service Agreement, or Licensor's breach of the limited
warranty provided in Section 9), has not cured such failure or breach. Upon
termination of the License, Licensee shall return to Licensor the Software together
with all copies and merged portions in any form and User Materials and related
documentation.
7. Modifications. Licensee agrees to pay an hourly rate (see Attachment A for rates)
based on Licensor's regular schedule of fees or on a bid basis for any modifications
to the Software made by Licensor at the Licensee's written request. No
modifications will be made to the Software until the base system is installed and all
License Fees have been paid. Payment for 50% of the amount bid will be due and
payable prior to beginning the modification(s).
8. Support and Maintenance. Support and maintenance of the Software is not
included in this Agreement but is purchased through a separate Software
Maintenance Agreement.
9. Limited Warranty and Exclusions. LICENSOR WARRANTS THAT IT HAS
TITLE TO THE SOFTWARE AND THAT IT HAS AUTHORITY TO GRANT
THIS LICENSE TO LICENSEE. LICENSOR ALSO WARRANTS THAT, FOR A
PERIOD OF ONE HUNDRED AND EIGHTY (180) DAYS FROM THE DATE OF
LICENSOR'S INITIAL INSTALLATION OF THE SOFTWARE AT THE
LICENSEE'S SITE, THE SOFTWARE WILL FUNCTION IN CONFORMITY
WITH THE DESCRIPTION, SPECIFICATIONS AND DOCUMENTATION
PROVIDED, INCLUDING, WITHOUT LIMITATION, THE
REPRESENTATIONS SET FORTH IN ATTACHMENTS B, C, and D.
LICENSOR MAKES NO WARRANTY REGARDING THE USABILITY OR
CONVERTABILITY OF ANY OF LICENSEE'S PRE-EXISTING DATA. ANY
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DEFECTS FOUND IN THE SOFTWARE WILL BE REPAIRED IN A
REASONABLE TIME PERIOD AND UNDER THE TERMS AND CONDITIONS
OF THIS WARRANTY. LICENSEE AGREES THAT THE FOREGOING
LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OF
LICENSOR AND LICENSOR DISCLAIMS ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS OR ADEQUACY FOR ANY
PARTICULAR PURPOSE OR USE, QUALITY OR PRODUCTIVENESS, OR
CAPACITY, OR THAT TI-IE OPERATION OF THE SOFTWARE WILL BE
ERROR-FREE. NO ACTION AGAINST LICENSOR FOR BREACH OF THIS
LIMITED WARRANTY MAY BE COMMENCED MORE THAN 60 DAYS
AFTER EXPIRATION OF THE WARRANTY PERIOD STATED IN THIS
SECTION 9.
10. Limitation of Remedies and Liability; Exclusion of Consequential Damages. The
cumulative liability of Licensor to Licensee for all claims relating to the Software and
any services rendered hereunder, in contract, tort, or otherwise, shall not exceed the
total amount of the License Fees paid to Licensor for the relevant Application(s) of
the Software. Licensor's liability for breach of warranty exists only during the
warranty period set forth in Section 9. In no event shall Licensor be liable for any
consequential, indirect, special or incidental damages (including, without limitation,
damages for loss of business profits, business interruption, loss of business
information, or other pecuniary loss), whether arising out of contract, tort, warranty or
otherwise, even if Licensor has been advised of the possibility of such potential loss
or damage. The foregoing limitation of liability and exclusion of certain damages
shall apply regardless of the success or effectiveness of other remedies, and applies to
claims pursuant to the limited warranty created under this Agreement.
11. Confidentiality. Employees of Licensor in the course of their duties under this
Agreement may have access to financial, accounting, statistical, patron records, and
other data maintained with the Licensee's computer systems. Licensor covenants that
all data, documents, discussions, or other information developed or received by
Licensor or provided or exposed in the course of the performance of this Agreement
are confidential and shall not be disclosed by Licensor without written authorization
by Licensee. All Licensee data shall be returned to Licensee upon the termination of
this Agreement. Licensor's covenant under this section shall survive the termination
of this Agreement.
12. Y2K Warranty. Licensor hereby represents and warrants that the software is year
2000 compliant. For purposes of this warranty, year 2000 compliant means that the
Software is designed to be used prior to, during, and after the calendar year 2000 a.d.,
and that the products: (.1) will not provide invalid or incorrect results or abnormally
end or fail to function as a result of any date data; (2) will correctly differentiate
between years, in different centuries, that end in the same two digits, and will
accurately process date/time data (including, but not limited to, calculating,
comparing, sorting, and sequencing) from, into, and between the 20th, 21st and 22nd
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centuries, including leap year calculations; and (3) will provide that all date-related
user and data interface functions, including input and output functions, and data fields
include an indication of the century. The foregoing representations and warranties
are subject to the limitation that any computer system (whether hardware, software, or
firmware) which must be used by Licensee in combination with the products is
capable of accurately providing exchanging year 2000 compliant data with the
software. The remedies available to Licensee under this warranty shall include repair
or replacement, at Licensor's sole expense, of any software whose non-compliance
with this warranty is discovered and made known by Licensee to Licensor in writing
within ninety (90) days after discovery of non-compliance. This warranty shall
survive the expiration or termination of this contract and is not subject to the
limitations of Section 10 above. Nothing in this warranty shall be construed to limit
any rights or remedies Licensee may otherwise have under this contract with respect
to defects other than year 2000 non-compliance.
13. Governing Law; Venue. This Agreement shall be governed by and construed and
enforced in accordance with the laws of the State of Oregon as it applies to a
contract made and performed in such state, regardless of the place of execution or
performance. Any action brought by either party hereunder may only be brought in
the Federal District Court in the State of Oregon, or any state court in the State of
Oregon.
14. Entire Agreement; Licensor and Licensee Representations. This Agreement is
the complete and exclusive statement of the agreement between Licensor and
Licensee and supercedes all prior and contemporaneous negotiations, discussions,
proposals and understandings, oral, written or implied, including those involving any
agent of either party, relating to the subject matter herein. No representations or
statements made by either party or either party's agents not expressly stated herein
are binding on either party. Licensee represents and warrants that it has conducted
its own due diligence investigation of all facts material to this transaction, that it
possesses all information and expertise and capacity necessary to conduct such
investigation, and that it possesses sufficient technical and accounting expertise and
capacity (including sufficient mastery of the principles of fund accounting) to use the
Software for its intended purpose.
15. Modification. The terms of this Agreement may only be modified, expanded or
added to by a written agreement executed by the parties. No oral communication
between the parties or their agents before or after execution of this Agreement shall
be binding upon either party unless the parties expressly agree in writing to the terms
of such communication.
[Signatures continued on page 7.]
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IN WITNESS WI-IFREOF, each of the parties hereto has caused this Agreement to be
executed in duplicate by its duly authorized officer or representative.
LICENSOR LICENSEE
i
j-
By / L.�A. / . ���, j By 4/1/ Z7/ ��••
Title: , R0Th /� CO Citle:�i�/eu�-rte ✓y��llc a�w
Date: I,, .� ,�i/,4 , 20 (/ Date: GC7iceµr �f� /8 , 2000
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ATTACHMENT A
SCHEDULE OF FEES
Attachment A contains the most recent price quote issued to Customer showing the
applications and services being licensed and/or purchased, the current cost for other
services, and a schedule of payment terms. By signing the Attachment A, Licensee is
agreeing to the schedule of fees for the duration of the implementation.
A ltca iort/ • oducts/ Fieens ` sAg, Pro-ec . ,
, ., ,„as . Se s Maint n ice
Services j Itemize•' $ .
Fees
$15,000 $ $ $4,140
Financial Suite
Including:
• General Ledger
• Accounts Payable
• Check Reconciliation
• Budget Preparation
• Purchase Orders
• Central Cash 18000 value n/c
$8,000 $ $ $1,440
Project Management
$3,000 $ $ $540
Misc. Accounts Receivable
$10,000 $ $ $1,800
Permits & Licenses
$7,500 $ $ $1 ,350
Inventory
$11 ,000 $ $ $1,980
Utility Billing
Ubpayments.com Set Up $5,028 value n/c See Note
$540
Datamatic Meter Interface $3,000
(Figures do not idled cost of custom program modifications,form formatting,custom reports development)
Total A llcatlon Costs °' ' $5'7 500 $y $ ;fl)l
�' P � � � � , �-�; ��8�000 'js� �`4 000 '�''��� $5 895�prr-
estif 4 t�, +gtsxw '- ,s °aig da sr ` ` ,,31.0t. 4- rated to 7-1 o-c
ran ,?.#'��ails' -i,n,m h.u�.,,�.e�a�:.k� "��.+�'+.a�i:�*t r"�.�'';Y a�IS;na
Database Manager:
Progress Database Fees $13,750 $3,438
(25 users)
Progress Report Builder $1,000 $250
(One seat)
LL1rit {.+z0.t; 4:44# `,N ikl°'�!` y rt` ri 'dam s lE. '.1 {r-:, ° 1:�111 �i` `^7' F
Mlscl prodiz{cts-and Servtces=rts;r ; ;„': .11 tat,. la i i'ts r,T” Slat
Scanner-LS 9100 $3,300 (2) Plus$80 shipping
(+Azalea Software)
Cash Drawer $1,000 (2) Plus$80 shipping
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Axiom Receipt Printer $2,200 (2) rtes$80 shipping (Other models
Validation model available)
Springbrook UB/fin/payroll $5,000
master file data conversion
Travel Expenses: $3,500
Not to exceed
TolaltS rlri>hrookiPro ar $ 127°383 ' (includes 62 "° On ,`r'�
:? u k?xrkt t, �" ' .'r r 3 `a- 9 k�¢ SOnttl5 an+Hr y "i .I�, N„:1
� � :Nine' apps) 9 5131 rmfi ;t'
Optional Products and
Services:
$12,995 $4,200 $2,100 $2,599
Alliance HR (by Automated
Environments) ** based on rip
requirements—addtl functionality requests
could result in addtl costs
AllianceHR conversion $7,000
(optional)
Travel Expenses: $1,700
Not to exceed
Note: Training on the finance Modules may be reduced if the city decides to train a trainer.
Prices valid 90 days only.
**-Alliance I luman Resources will be sold directly by Automated Environments under a separate contract.
Total Project as Outlined Above (including Optional Products & Services:$159,667
The project, as outlined in this Attachment A, WILL NOT EXCEED $160,000. Any
requested changes to the project as outlined in this contract may, however, result in an
increase in cost. No increase in cost will be incurred without the prior written
authorization by customer.
Note: Springbrook will waive the set up charge for the Ubpayments system. However,
you will have to set up all Internet Merchant Account through your bank or Wells Fargo
and also a Verisign Account. They do charge a nominal set up charge for those. Wells
Fargo charges $25/mo mininum and Versign charges $15/mo minimum and Springbrook
will charge you .3% on all financial transactions processed using this system with a
minimum monthly charge of$83.33.
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OTHER SERVICES:
After hours support $ 125/hr
(Maintenance contract covers support from 7a-5p Pacific Time,
Monday through Friday)
Data Conversion $ 125/hr
(Transferring data from Licensee current system) (or as bid)
On Site Installation $ 125/hr
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Network & Operating System Consulting $ 125/hr
(Answering questions and assisting users and/or their consultants with
all aspects of hardware, networks, and operating systems - includes
installation, set-up, and troubleshooting)
Training $ 125/hr
(The training necessary for the average user has been included with the project total
above- additional one-on-one training, if requested, shall be billed at $l25/hr)—also see
classroom training below
Classroom Training $600/day
(Most classes are billed at $600 day for first student and $100 day for additional students
from same organization)
Travel Time (billed one way) $ 125/hr
(For on site services)
Travel Expenses Actual
(Airfare; hotel; meals not to exceed $35/day; car rental; gas; parking)
Telephone training $ 125/hr
(Working with a trainer or customer support representative on questions other than
support related issues (as defined in Maintenance Agreement) where the call
exceeds 10 minutes in length is considered training rather than support and may be
billed as such)
Weekend/After Hours Training
On-site rate $ 175/hr
Telephone rate $ 175/hr
Support Not Under Maintenance $ 250/hr
(min charge per call 30 min)
These are current rates for services and are subject to change within twelve months
of executed date of this contract.
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Schedule of Payment Terms:
Springbrook License Fees: 75% ($43,125) due at contract signing:
25% (14,375) due upon first successful data conversion
(Note: If G/L; A/P & P/R are successfully converted prior
to UB, we request the remaining 25% of those applications
be released for payment without waiting for the UB
conversion, and vice versa)
Database Fees: 100% ($13,750) due at contract signing
Report Builder: 100% ($1,000) due at contract signing
Training: 50% ($9,000) due at contract signing
50% ($9,000) due as training is completed on applications
Implementation ManagemenL50% ($7,000) due at contract signing;
50% ($7,000) due at project completion (customer is live)
Is' yr Maint: Fees: 100% ($5,895) of 1St yr pro-rated from Jan 1 - June 30th
(Springbrook) due at contract signing
1`1 yr Progress Maint: ($3688) due at contract signing
Data Conversion(s): 50% ($2,500) due at contract signing
50% ($2,500) due upon completion
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Hardware: 100% ($6,740) due at time hardware is ordered
Travel Expense: Not to.exceed ($3,500) billed and due as incurred
(Springbrook)
**Note: a 40%increase in maintenance fees will occur if final training certificate is not
received and maintained by all applicable users.Amount bid will only be less if
the assigned software consultant and/or implementation manager certifies that
the user(s)have obtained the required skills to run the applications in less than
the minimum training quoted in this contract). If key personnel replacement
occurs,Springbrook reserves the right to require that the new employee(s)
acquire certified training.
Budget Authority:
The majority of Springbrook Software Clients must have proper budget authority to make a major
purchase,such as new software. It is important to remember that if your implementation project crosses
budget years, it is your responsibility to ensure you have re-appropriated any remaining contract funds in
the next budget year and have proper budget authority to complete the project. Springbrook Software can
help you determine what remaining contract funds need to be re-appropriated, if this situation arises
By my signature below, I confirm that I have read,understand and agree to this Attachment A,Schedule of Fees:
4 t ., ii24, ell? z/i Woo
I n (,ignat'/e�) (Date)
ft / 0,00C .
/Y-IYhc:/s— %tr3i
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Attachment B
Data Conversion
("Explanation of')
Data Conversion
Two types of conversions will take place after you have signed your contract with
Springbrook Software. There will be a system conversion (also referred to as the entire
implementation process) and there will be a data conversion. The system conversion is
the entire process of moving from your old system to Springbrook Software's system. It
includes the data conversion, training, enhancements to software, etc. The data
conversion is the process of extracting the data from your old system and manipulating it
so that it can be seen and used in your new Springbrook system. If a data conversion is
not done during your system conversion, you will need to key the data from your current
system into the Springbrook VS system. The primary purpose of the data conversion is to
reduce the amount of data that you would otherwise have to enter into the VS application.
You should be prepared to have more than one conversion of the data from your current
system into the Springbrook VS system. It is standard to have two to three data
conversions when implementing the VS applications (more so in utility billing than on
the finance side). After we receive the data from your old system, the conversion
specialist will spend time deciding what information should go where and how to make
the information appear in the correct form. (For example, when the specialist looks at
customer names, s/he will make sure that the last name will appear in the last name field
and the first name will appear in the first name field.) The conversion specialist will then
work with you to determine the best methods for formatting data from your current
software. In addition, you may wish to have the conversion specialist discuss various
conversion options (full conversions, partial conversions, spreadsheet conversions, etc.)
with you. More often than not the only system we typically convert data for is Utility
Billing as most clients wish to take the opportunity to clean up master files in their other
systems and the keying of that information is not nearly as time consuming.
Springbrook has standard information that is extracted and converted during the data
conversion process. However, there maybe other information that you want to include in
the conversion. Conversion of data is completed on a"Best Effort" basis only. Due to
the complex nature of file structures and variations in data types and field types, it may
not be possible to convert all of the data from your current system into the VS
applications. If there is data that you would like to convert that is non-standard,
Springbrook will convert that data as a "Best Fit". This means that Springbrook will
attempt to extract the data that cannot be converted into pre-defined VS fields and place
that data in a memo field in the VS system. Converting non-standard data may increase
your conversion costs. You will be responsible for re-keying any unconverted data as
necessary. Springbrook can provide services to re-key information as needed for a fee.
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Pulling Data From Your Existing System
Shortly after your implementation start date, we will ask you to send a copy of the data
from your existing system to the Springbrook conversion department as planned during
your data evaluation. The information can be sent in a number of ways: over the Internet,
on a Zip disk, or via another way you have previously agreed upon with the conversion
specialist. The specialist will ask you to provide the data in one of the approved formats
listed below. You will also be asked to provide a list of data definitions. Immediately
before the data is pulled, you need to run a trial balance report in your old system so that
after the conversion the data in both systems can be compared and balanced.
Acceptable Formats of Your Data:
Fixed Length ASCII
ASCII Tab Delimited
Below is an example list of how the conversion specialists would typically like to see the
file layout for your data. This file layout is not mandatory, but data not in this layout
could cause your conversion costs to increase.
Column Field Field Data Size of Is Field
Num Name Description Type Field Used
Cust_No Customer Number Numeric 9 y
2 Last_Name Alpha 25 y
3 Con_date Connection Date Date 6 y
4 Serv_Com Alpha 50 n
Keys and hrdexes
Key Fields Sort Order Primary Unique Allow Null
PKI Cust_No Ascending Y y n
Example Last Name Ascending N n n
Example2 Con_date Descending N n y
Data Conversion
When your data arrives at Springbrook, the conversion specialist will write a program
that will convert that data into data fields in the VS Utility Billing and/or financial
systems. Once your data has been loaded into a VS database, the conversion specialist
will work closely with a trainer to verify that all the data is appearing accurately in the
V5 system. After the trainer and conversion specialist have corrected any errors they have
seen in the converted data, you will be asked to verify the accuracy of the data with them.
Please be aware that difficult conversions can prolong the V5 implementation process. If
there are unexpected problems encountered in the conversion of your data, Springbrook
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will notify you, work with you to adjust your implementation schedule and keep you
apprised of the status of your conversion.
Cost of Data Conversion
The anticipated cost of your data conversion has been provided in this contract. This cost
is for up to three separate data pulls and conversions from those pulls. However, certain
factors may cause that cost to exceed the amount quoted. See section below titled "Not
Included in Estimate".
Not Included in Estimate
There are a variety of factors that can influence the cost of a conversion and a variety of
items that are not included in the standard cost estimate for your conversion. For
example, your estimate will not include the following:
Removal oCdata from your existing system.
Consulting on removal of data from your existing system.
Changes or modifications requested after the first conversion and different from the
specifications we originally received.
Changes in the format we receive the data in after the first conversion.
More than three conversions.
Cost Factors
In addition, the following items can increase the cost of your conversion:
Mixed formats of data (a file containing tab delimited and comma delimited format).
Problems with data integrity.
Data manipulation not for the purpose of the conversion, but for the purpose of supplying
you with information you did not previously have access to.
Changes in the file format after the first conversion.
Changes requested to the data after the second conversion.
Upgrades to application software during a data conversion.
No cost or fees in excess of those set forth in the Schedule of Fees will be incurred by
Licensee without prior acceptance of Licensee as indicated on a signed work order.
Conversion Contacts
Please understand that conversions can be a time and energy intensive project. With your
assistance, Springbrook will attempt to make your conversion process as smooth as
possible. If you have questions or concerns about your data conversion, please direct
these to your Implementation Coordinator. Your Implementation Coordinator will gather
the information you need or direct you to the proper conversion contact.
SOFTWARE LICENSE AGREEMENT Page 14 of 23
S7296A00013627271-3
• •
Attachment C
UTILITY BILLING IPS Findings
The City of Seal Beach •
Utility Billing IPS Findings 06/07/00
Participants:
Pam Arends-King, Director of Administrative Services, COSB
(562) 431-2527x311,PARENDS KING a,Seal-Beach.ca.ns
Kathy Hull, Accounting Manager, COSB
(562) 431-2527 x312, khull @ci.Sea1-Beach.ca.as
Mike Magaldi, Software/Hardware consultant, COSB
(562) 799-4100 x145, MagalQci.Seal-Beach.ca.us
cell#(949) 234-5871
Jay Kendell, Marketing Consultant, Springbrook Software
jayk @sprbrk.com
Summary
In speaking with Pam and Kathy, my findings are that Springbrook is a perfect match with this city
and their requirements. Their needs are to have a complete and fully integrated financial and utility billing
package, to streamline their programs and internal procedures such as inventory and backflow so that are
not running duplicate modules.
The findings from this Implementation Planning Session/Demo indicate that they have no need for
any custom modifications or interfaces in utility billing except for the minor change in rate tiers that should
only take a couple of hours to modify. This is so minor of a task that there will be no additional charge to
the district for this change.The only interface needed at this time is the Datamatic meter reading interface.
They may like in the future,to add additional products such as Postalsoft, which we already support.
Because of the location and their knowledgeable and friendly staff, this would make an excellent showcase
sight.
Time Frame
• Are anticipating sending out an RFP. Council seems to be the largest delay.
Anticipating last quarter implementation. They have already looked at our
financial suite with Roberta.
Current Software
• MOM's system since 1994 with Windows update in 1998. Pam and Kathy are
excited about moving to new software, however, there may be resistance with
other users. Pam has been at the city for a while; Kathy is new to the city and her
position. She came from another city where they used Pentamation Software.
Their council may not be as anxious to move to a new system.
• Conversion
• Not expecting to go forward until Nov. of 2000. Pam and Kathy have both been
through conversions before. Pam knows what to expect from a conversion, both
the pros and cons.
• Need to have George look at the data. He has tried to contact Mike already.
SOFTWARE LICENSE AGREEMENT Page 15 of 23
57296\0001\627271-3
• •
• The population of Seal Beach is approximately 27,000 and their UB base is now
5037, with plans for development this year that would add 100-200 new accounts.
Hardware
• • Currently, the IS director is Mike Magaldi. He is on a contract basis with the city
but has worked there for several years.
• They have 2 servers both are Pentium 11 with 256K of RAM. They have 5
stations that will be running the application.
• The printer is an OTC 850 laser, which is networked.
• Will probably only need a 5-user Progress license.
• There are 2 domain servers; 1 for COSB and 1 for SBPD. There is a firewall
between the PD and the city.
Meter Readings
• Datamatic is the current handheld provider with no plans of changing vendors.
The model is Telxon MCO-860; software is RoadrunnerV2.46.
• Touch read meters that are read bi-monthly. Finals are always read when needed.
They currently have 24 routes, which are actually cycles and 8cycles, a term used
by Datamatic. There will be some confusion with these terms for a while.
Knowing this, they actually bill by route.
• The meters are all read in cubic feet all in water.
• They have no sewer meters or any other special meter to note.
• They do not use compound or subtract meters. Sensus is the common brand of
meter that they use.
• When it is time to change out a meter, the `yard' changes it out then give the
information to the office.
• They do occasionally estimate reads in the case of the meter being unable to be
read such as a car parked on the meter. They base this estimation on the prior
years consumption.
• They don't receive reads of any kind from another source.
• If they have more than one meter hen they set up a separate account for that
meter. I don't know if their current system gave them that as a limitation or if that
is policy.
Backflow (if applicable)
• N/A at this time. May be interested at a later date. They are currently running a
separate program for backflow but Mike, IS manager, would like to have
everything integrated - that is why he likes SSI. He wants to utilize the backflow
module and the inventory module. Their current backflow is handled by another
system and piece of software. They would like to convert to Windows 2000 and
wanted to know if it is compatible. They are planning the upgrade in about 3-6
months. Yes, the new version of Progress, 8.3C, supports this version of NT.
SOFTWARE LICENSE AGREEMENT Page 16 of 23
S7296A0001A627271-3
• •
Containers
• N/A at this time. They currently are billing for the refuse company but don't
track any type of containers or pickup days. They track just the dollars charged
and payments.
• Everyone is a flat rate based on the bin size. If an additional pickup is required
the sanitation company bills them directly.
Billing Rates
• They bill bi-monthly.
• Services billed for:
o Water—based on consumption and meter size only.
o Sewer- the charge is 22% of the total water charge.
o Water Capitol Tax- flat rate based on meter size.
o Sewer Capitol Tax-flat rate based on meter size.
o Street Sweep-flat rate.
o Tree Trimming-flat rate.
o Fire-flat rate but not many accounts using his service.
• They have no flat portion of the water bill. It is all based on consumption.
• The rates are set up as a 3-tiered-rate structure. However, it is not a graduated tier
charge. For example, if the tier is set up at 0-10 to be charged 1.20 per unit and
11-20 a 1.50 per unit and 21-9999 at 1.75 per unit and I used 15 units, I would be
charged 1.50 for 15 unit not the first 10 @1.20 then the next 5 @ 1.50 and so
forth. Likewise if I used 25 units all units would be at the 1.75 rate charge.
• Sewer is based on 22% of the total water.
• They do have 1 account that they handle differently. This account is Leisure
World; a retirement community that they have their own rate, and only 1 bill goes
to thecomplex. It is very large and we need to be able to handle for that which I
know that we can already. The complex then in turn bills the tenants. This
complex is billed for water only. They are not billed for sewer or for garbage.
• They want to be sure that they can suspend the garbage service and continue to
bill for water. They can currently do this in their MOM's system.
• Everything is billed on arrears.
• Final bills are based on the number of days in the billing period.
• They do have a water capital tax that is a flat rate based on the meter size. They
are also incorporating a sewer capital tax based on the meter size as a flat rate.
• They then bill for street sweep, tree trimming and have a few fire rates.
• No special discount is given to a certain business, group or class.
Billing Process
• They bill bi-monthly by route. Each route is its own cycle but they use the terms
cycle and route differently than we do.
• They bill in-house.
• They will need all of the reports that we provide along with an account summary
and graduated total for billing. They are aware of Report Writer, ODBC and
Access. The IS manager, Mike, seems very comfortable and glad that we have
SOFTWARE LICENSE AGREEMENT Page 17 of23
S7296A0001A627271-3
• •
these capabilities and plans to implement classes for those that May need
additional or modified reporting.
• There is never a time that an entire account will be suspended, only a service on
that account.
• There is a $15 initial connect fee that they bill for.
• A charge of$25 is assessed for non-pay of services. A greater fee is assessed if
turn on happens after hours.
Billing Statements
• See attachments.
• They are going to use a laser printer and forms. Probably will stay with the same
statement format, which is 4-to-a-page card stock.
• They have not yet completed the worksheets.
• They are excited about the multiple copies of bill and the bill-to feature having
not had those abilities in their current software.
• No immediate plans for using Postalsoft but may in the future. They also may
want to add bar coding.
Winter Average Maintenance
• N/A. Will never use.
Cash Receipts
• They receive payments via drop box, lock box (Bank of America), front counter
(using a cash drawer) and mail. They do want to utilize the direct debit option.
• The B of A batches come in with the stubs and a proof list.
• A receipt is needed only when a payment is made over the counter.
• Currently entering payments manually but going to a scanner.
• Payment priorities have been done equally by service because of MOM's.
• The batching process will work fine. They only were conscious of one special
batch and that was the one that they received from the lock box.
• They have seen our financial suite, but will outsource payroll. They will want to
use Central Cash. Payments for GL hit in a lump sum.
• Adjustments / Manual Billings
• Adjustments are handled much the same. Approval is needed for each adjustment
on an account such as for leaks, misreads, misposted cash etc.
• No special manual billings.
Past Due Processing
• There are 2 notices: a 30 day late notice which hen allows them 10 days to pay,
and a doorhanger that gives them 24 hours to pay or be shut off. (See
attachments)
• The sane hardware is used for these notices. The door hangers have some
preprinted lines and then they are filled out by hand.
• There is a $25 fee charged to turn the water back on. The other notices have no
charges attached to them.
SOFTWARE LICENSE AGREEMENT Page 18 of 23
S7296A0001A627271-3
• •
GL Distribution / Services
• Each service has its own fund or general fund. See examples below.
• Distribution is handled on an accrual basis.
Outline of how each service billed hits GL funds:
�E ..i ninilt " - r "k� �. t ;3� -r .. m.a d w»-� � mn .'.
yService _ v 'U;roriV F nil j F�F ! iPa�aklitnonty: O r. %
Water Water fund
Sewer Sewer fund
Water Capitol tax Water Cap fund
Account Maintenance
• Reports needed during billing: 1 for comparing GL and a subsidiary variance
report.
• All accounts get the same services except for Leisure World.
• No large issues here.
Service Requests
• Currently using another method for requests but may use ours in a small capacity.
• If changes are needed they will use Report Writer.
Reports
• Very interested in the auditing reports.
Write Off/ Liens / Collections
• Shut off goes to property owner. This has been a tedious task in MOM's
• They never write off a debt and have no relationship with a collection agency but
may in the future.
• Currently they have the `power' to apply liens, but so far have not done so.
Finals / Connects
• An average of 40-50 connects/finals a week is done.
• The owner is the responsible party for the debt on the property.
Deposits / Refunds
• Deposits or refunds are not used at this time.
Customization Summary yjp
tYe ��i fit.k�{ Ji ,y bK 1�tA}yd�,W '�"p q( Y jett , 3"Sb*ft9°.IH�s. ;�}
z`� A a .'. *�`Ci '� 0' .4t 1'94 1'' . A iy,�,., gar + "
#���Feahuos,�� . ��. �!�, t�- �!m� :�- �,* ;€.e,rt �:S�vtHouaEstimate..ts:�
None identified during IPS —as of 6-7-00 0
SOFTWARE LICENSE AGREEMENT Page 19 of 23
57296A0001A627271-3
S
Attachment C, cont'd
06/05/2000 FINANCE AND PAYROLL IPS Findings
On-Site IPS: June 5, 2000
Participants: Pam, Kathy, Bryan, Joanne - City of Seal Beach Suzanne Riggs,
Roberta Heinz— Springbrook Software
Time: 1:00—5:15
Pam as the Finance Director is responsible for the full financial function. She is a hands-
on director. Kathy is learning the finance function and assists Pam. Bryan is the primary
contact for Accounts Payable and Purchase Orders. Joanne works with the Accounts
Receivables. All of the above people are cross-trained to perform certain functions in
each other's areas.
They currently duplicate many entries from other departments in order to get the
information into their current software program. The support issue is very important.
We discussed the philosophy of customer support and I described what the procedure is
at Springbrook Software. Suzanne will email her a list of all personnel involved in
customer support in our finance team.
General Ledger— Seal Beach uses modified accrual. Their current program, M.O.M.,
has a chart array of Fund, Object, Department. Our array of Fund, Department, Object
will work just fine for them. The chart sections consist of the following lengths—Fund—
3 numbers, Department-3 numbers, Object— 6 numbers. They have consistent object
numbers across funds.
Their fiscal year is from July 1 to June 30.
The ability to group and total by account type is something that Pam will utilize to get
some of the reports she needs on a regular basis. The ability to inactivate accounts and
adjust the GOTO on accounts is also a welcome feature.
They write payroll liability checks out of an account that is separate from the accounts
payable checks. They also have checks for another account at the bank that is reserved
for grant expenses. All of the accounts reside at the same bank.
Pam says that they do straight forward accounting and she does not believe they have any
report requirements that would be out of the ordinary. We explored the Data Monster
and the possibilities of manipulating the data within the program to produce the reports
that the council will be able to understand.
The budget process currently within our program will help them greatly. The export
function will enable the department heads to enter their requested amounts and allow
Pain to import them into the software. The department heads are responsible for their
budget. Pam is the architect of the final product. They do have some lines that would
SOFTWARE LICENSE AGREEMENT Page 20 of 23
57296300013627271-3
• •
apply to periodic budgeting. CwTently they budget the total evenly across the twelve
months.
Recurring journal entries will be a time saver for both Pam and Kathy. The reversing
journal entry function will be a useful tool also. We went over the retrieval of committed
journal entries from other modules. The viewing and printing of committed journal
entries will be helpful for Pam. Pam will print out a list of committed journal entries for
a date range each month to help her with her reconciliation. Having this all in one place
will be very convenient.
Payroll— Payroll is outsourced and there are no immediate plans to bring it in-house.
They are very satisfied with the vendor.
Purchase Order—They do not use the purchase order program that they have in their
current software. They do issue purchase orders. They will use the approval process.
Eventually, the departmental services with the requisition feature will be a nice upgrade
for them. They would like the system to compare encumbered plus expensed to the
available budgeted amount and be alerted if the amount on the current entry will exceed
available to spend. They agree that they should be alerted but be allowed to continue if
they so wish.
We meet Pam's expectations for the encumbrance process. We also went over the re-
encumbering of purchase orders in a new fiscal year.
Cash Receipts—This is a very important module for Seal Beach. They are concerned
with the security of the entry of the receipts. :Springbrook Software has addressed the
fact that the user's ID is visible during the entry of the receipt. The field for the user's ID
will be filled with asterisks so that the sign-on will not be visible to anyone. When the
user clicks on OK and moves to the next receipt, the user ID will not be saved and will
have to be entered again. This is a planned enhancement and Seal Beach will get these
features.
Cash is input at four locations. The category process will be a useful feature especially to
the planning department.
Pam asked if there was any way of seeing what a specific customer had paid. 1 showed
her the Display function where the customer!was selected and all transactions were
displayed. She will also be able to get this out of the reports function so she will get a
hard copy of the information viewed on the Display window.
We went over the quick UB, central cash, cash drawer and the basic cash receipt input
process. There are numerous items that do not receive a receipt (mailed in items). They
also will not be creating a customer number for each receipt. Since these are normal
procedures for many other users, we will meet these needs.
SOFTWARE LICENSE AGREEMENT Page 21 of 23
S7296A0001A627271-3
• •
Accounts Payable— Bryan has primary responsibility for the AP function. We went
over the interface with the purchase order program and the manner in which lines are
paid. The entire accounts payable process will meet the needs of Seal Beach. There is
nothing unusual in the manner that Seal Beach uses to process AP. Checks are printed
before the council meeting and they approve the check register. The council is not
interested in the account distribution of the expenses,just the net of the check.
Project Management— We touched on project management as each module was
opened. The overview of PM was quite quick. Pam understands the concept and has
already projected how she will use the features of this module.
Accounts Receivable—They have a small quantity of AR each month. They may just
use UB to process AR. The items they bill for are not consistent but I feel that there are
ways that Joanne will be able to utilize the module.
Miscellaneous - Jay will take the Finance Implementation manual to Pam. The pages
that need signatures will be marked.
Project and Implementation leader will be Pam.
Overall Impression — an excellent fit for our software. A good client/software match.
Customization Summary
� ' 3 k‘ - N rd l „ : r4-^ 80�. a ' a IT R fi rftgi gEeatii ei a ga ,t 4 t t at 414Estriii4
e u
None identified during IPS 0
By my signature below I agree to the above stated Implementation Planning Session
(IPS) findings as stated in Attachment C of this License Agreement:
411'7 Mil.�hI �(SigflatuSeY) ( ate)
J'CV l(La'f)c/0 relic S li l
/,t/�l 1- • /Nc,l7
(Prix ted Name)
SOFTWARE LICENSE AGREEMENT Page 22 of 23
57296\0001\627271-3
•
ATTACHMENT D
RESPONSE TO REQUEST FOR PROPOSALS
Attachment D contains Springbrook's Vendor Response Sheets which were submitted to
Customer in response to Customer's Request for Proposals. Springbrook represents and
warrants that its responses are true and correct as of the time of the execution of this •
Agreement, and that its responses were prepared in accordance with the following
instructions:
"Vendor Response Sheets Instructions:
"All vendors must response to ALL of the following detailed specifications with
one of the following responses:
I — Feature included
2 — Requirement met by using existing tools or a workaround (explain in
Comments column)
3 —Functionality cannot be provided
"Without exception, items with no response or with a response other than "1"
through "3" will be considered a "3".
"The Comments column can also be used for vendor general information
responses and for clarification where necessary. If more space is required,
additional notes should be contained in an addendum following this section with a
reference to the specific line number to which they refer.
"Vendor worksheets to respond to:
Report Writer
Help
Security
Technology
Systems General
Budget
Accounts Payable
Accounts Receivable
Bank Reconciliation
Business License
Cash Receipts
General Ledger
Purchasing
Utility Billing
Human Resources
Projects"
SOFTWARE LICENSE AGREEMENT Page 23 of 23
S7296A0001A627271-3
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1
SPRINGBROOK SOFTWARE
' SOFTWARE MAINTENANCE AGREEMENT
PARTIES:
SPRINGBROOK:
Springbrook Software, Inc., an Oregon corporation
720 S.W. Washington Street, Suite 330
Portland, OR 97205
Ph. (503) 973 -7750
Fax (503) 973 -7760
Email: info @springbrooksoftware.com
CUSTOMER:
City of Seal Beach
211 Eighth Street
Seal Beach, CA 90740
EFFECTIVE DATE: f), #.0iin- k') /5
Springbrook has licensed its proprietary software products and programs ( "Software ") to
the Customer, and Customer wishes to have Springbrook maintain and support the use of
the Software. Springbrook and Customer therefore agree as follows:
1. Definitions.
a. "Software" has that meaning assigned to it pursuant to the Software License
Agreement executed by the parties in conjunction with this Agreement (the
"License Agreement ").
b. "Enhancement" means any modification or addition that, when made or
added to the Software, materially changes its utility, efficiency, functional
capability, or application, but that does not constitute solely an Error
Correction. Springbrook may designate Enhancements as minor or major,
depending on its assessment of their value and of the function added to the
Software.
c. "Error" means any failure of the Software to conform in any material respect
to its published specification (as set forth in Attachment B to the License
Agreement).
d. "Error Correction" means either a modification or addition that, when made
or added to the Software, brings the Software into material conformity with its
SOFTWARE MAINTENANCE AGREEMENT Page 1 of 6
R6972 \0001 \637272 -2
J
% • • •
published speci fications, or a procedure or routine that, when observed in the
regular operation of the Software, avoids the practical adverse effect of such
nonconformity.
e. "Major Enhancement" means either the total rewrite of an application
and /or additional functionality benefiting only certain entities, not all
customers as a whole, and requiring these enhancements to be packaged as a
separate Module.
f. "Releases" means new versions of the Software, which may include Error
Corrections and /or Enhancements.
g. "Temporary Fix" means an initial correction or "fix" to a problem in the
software prior to the release of an error correction.
2. Term; Automatic Renewal; Termination. The initial term of this Agreement shall
be from the Effective Date to the end of Customer's fiscal year, subject to renewal
thereafter. During this Agreement's first term, Customer shall pay for maintenance
for each module licensed pro rata as determined by the number of months from
installation to the end of Customer's fiscal year. Springbrook shall bill and
Customer shall pay for maintenance provided under this Agreement on an annual
basis, payment due as of the start of each maintenance term. This Agreement shall
automatically renew after the initial term for subsequent terms of one (1) year each
unless and until either party gives the other no less than thirty (30) days' written
notice of termination in advance of the termination of the then - current term. This
Agreement shall terminate upon Customer's failure to pay any fees due hereunder
when due, or to pay any fees owing to Springbrook pursuant to any License
Agreement or Service Agreement between the parties, or pursuant to any other term
of this Agreement, after 30 days' prior written notice to Customer from Springbrook.
3. Scope of Maintenance. During the term of this Agreement, Springbrook agrees to
provide Basic Maintenance services in support of the Software. Basic maintenance
services shall consist of:
a. Error Correction. Springbrook will use all reasonable diligence to correct
verifiable and reproducible Errors within a reasonable time period after
reported to Springbrook. The Error Correction, when completed, may be
provided in the form of a "teinporary fix," consisting of sufficient
programming and operating instructions to implement the Error Correction.
b. Telephone /Modem Support. Springbrook shall maintain a telephone and
modem support line, or DSL Internet connection, or T1 connection to the
Internet during normal business hours (7AM to 5 PM Pacific Standard Time)
that permits Customer to report Errors in the Software and to receive
assistance in cases of operator error. Customer agrees to provide and maintain
a modem, or DSL Internet connection, or Ti Internet connection, PC
SOFTWARE MAINTENANCE AGREEMENT Page 2 of 6
R6972 \0001 \637272 -2
• • •
Anywhere, and dedicated modem line on Customer's NT server and allow
Springbrook to maintain and support Springbrook's application software via
one of the above stated options with full administrative permissions to the
drive where the application resides. Springbrook reserves the right to bill
hourly (following Customers approval) for maintenance in cases of repeated
operator error, where a single operator error results in extensive Springbrook
time to resolve the problem.
Customer is permitting Springbrook to perform certain maintenance functions
through remote communications access. Springbrook covenants that under no
circumstances will it or any of its employees attempt in any manner
whatsoever to electronically repossess, disable, or otherwise tamper with any
of the hardware or software which is the subject of this Agreement, or to
improperly or unnecessarily access or "hack" the Customer's network or any
of the data stored thereon, in connection with the use of such remote
communications access. Springbrook also covenants that it will maintain all
reasonable security controls over remote communications access information
in order to prevent access to the Customer's system by third parties.
c. Changes in State and Federal Regulations. Springbrook will provide
updates needed to conform to state and federal regulations, including changes
to tax tables and routine forms before changes become effective. Maintenance
services under this Agreement do not include updates to conform to any
changes in local governmental regulations, including without limitation
changes in utility billing rates, reports or methods.
d. Routine Releases. Springbrook may, from time to time, issue routine
Releases of the Software, containing Error Corrections and minor
Enhancements to customers who have maintenance agreements in effect.
Installation of routine releases is provided at no charge to customer if
completed over the modem. Installation of routine releases and updates by
Springbrook at Customer's site will be billed to Customer at the then current
hourly rate except in cases where Springbrook is solely responsible for the
inability to provide modem support.
e. Discounts on Major Enhancement Releases. Springbrook may, from time to
time, offer major Enhancements to Customer, generally for an additional
charge. To the extent Springbrook offers such Enhancements, it shall permit
Customer to obtain one copy of each major Enhancement for each copy of the
Software being maintained under this Agreement at the discount then
specified by Springbrook.
4. Exceptions. The following matters are not covered by Basic Maintenance, and are
outside the scope of services provided pursuant to this Agreement:
a. On -site support by employees or agents of Springbrook;
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• •
b. Training users in the proper operation of the Software;
c. Any problem resulting from Customer's misuse, improper use, alteration, or
damage of the Software, unless approved by Springbrook in writing;
d. Support of operating systems; support of non - Springbrook software, including
but not limited to spreadsheets, word processors, and general office software;
e. Installation, implementation, data conversion and Implementation
Management Services.
5. Cooperation of Customer. Customer agrees to notify Springbrook promptly
following the discovery of any Error. Further, upon discovery of an Error, Customer
agrees, if requested by Springbrook, to submit to Springbrook a listing of output and
any other data that Springbrook may require in order to reproduce the Error and the
operating conditions under which the Error occurred or was discovered.
Springbrook shall treat any such data as confidential.
6. Fees and Expenses. The initial Maintenance Fee will be as invoiced to Customer as
per conditions under Section 2. Maintenance Fees are due and payable at the
beginning of the initial and each renewal term hereunder. Maintenance fees will
apply to all licensed products and to any modifications made to those products if
those modifications require support and /or additional programming services during
upgrades to new releases. Maintenance fees are based on a percentage of the then
current retail value of the licensed products. Maintenance Fees do not include travel
(including travel time) and living expenses for installation and training; on -site
support, installation or training; file and data conversion costs; consulting services;
shipping charges; Implementation Management Services or the costs of any
recommended hardware. Customer agrees to pay such fees and costs, when and as
the services are rendered and the expenses incurred, as approved by Customer and
invoiced by Springbrook. Springbrook shall provide supporting documentation for
all expenses upon customer request. Springbrook reserves the right to require
prepayment or advance deposit for such additional charges or expenses in some
instances. Customer is also responsible for sales or use taxes and state or local
property or excise taxes associated with licensing, possession, or use of the Software
or any associated services. The Maintenance percentage and/or resulting fee may
change for renewals, provided that Springbrook gives Customer written notice of the
change no less than thirty (30) days prior to the automatic renewal date set forth in
Section 2. All fees paid hereunder are nonrefundable and will be forfeited in the
event of termination or cancellation except as specifically provided in Sections 9 and
10.
7. Late Charges. If any fees or expenses are not paid within forty -five (45) days after
they are due, Springbrook may, at its option, charge interest at a rate of one and one-
half percent (1 1/2%) per month (eighteen percent (18 %) per annum) or, if less, the
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• `. • •
highest rate allowed by applicable law from the date such fee or charge first became
delinquent.
8. Use and Restrictions. The Customer's rights and obligations concerning the use of
any Error Corrections, Enhancements, or Releases (or any other programming
provided by Springbrook, regardless of its form or purpose) shall be as provided in
the License Agreement. Springbrook shall have sole and exclusive ownership of all
right, title and interest in and to such works (including ownership of all copyrights
and other intellectual property rights pertaining thereto), subject only to the license
expressly granted to customer therein.
9.Confidentiality. Employees of Springbrook in the course of their duties under this
Agreement may have access to financial, accounting, statistical, patron records, and other
data maintained with the Customer's computer systems. Springbrook covenants that all
data, documents, discussions, or other information developed or received by Springbrook
or provided or exposed in the course of the performance of this Agreement are
confidential and shall not be disclosed by Springbrook without written authorization by
the Customer. All Customer data shall be returned to Customer upon the termination of
this Agreement. Springbrook's covenant under this section shall survive the termination
of this Agreement.
10. Limited Remedy and Liability; Exclusion of Consequential Damages. The
cumulative liability of Springbrook to Customer for all claims relating to any
services rendered hereunder, in contract, tort, or otherwise, shall not exceed the total
amount of the Maintenance Fee paid to Springbrook pursuant to this Agreement. In
no event shall Springbrook be liable to Customer for any consequential, indirect,
special, or incidental damages (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other
pecuniary loss), even if Springbrook has been advised of the possibility of such
potential loss or damage. The foregoing limitation of liability and exclusion of
certain damages shall apply regardless of the success or effectiveness of other
remedies, and shall apply to all claims under the warranty described in Section 10.
Springbrook's liability for breach of warranty exists only during the warranty period
set forth in Section 10.
11. Limited Warranty and Exclusions. SPRINGBROOK WARRANTS THAT IT
WILL RENDER ITS SERVICES HEREUNDER IN A GOOD AND
WORKMANLIKE MANNER. DURING THE TERM OF THIS AGREEMENT
AND FOR A PERIOD OF SIX (6) MONTHS THEREAFTER SPRINGBROOK,
AT SPRINGBROOK'S SOLE COST, SHALL CORRECT ANY FAILURE TO
RENDER ITS SERVICES HEREUNDER IN A GOOD AND WORKMANLIKE
MANNER. ANY CLAIM BASED ON THE FOREGOING WARRANTY MUST
BE SUBMITTED IN WRITING TO SPRINGBROOK. CUSTOMER AGREES
THAT THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER
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• . •
WARRANTIES OF SPRINGBROOK AND SPRINGBROOK DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS OR ADEQUACY FOR ANY PARTICULAR PURPOSE OR USE,
QUALITY OR PRODUCTIVENESS, OR CAPACITY, OR THAT THE
SERVICES RENDERED HEREUNDER WILL BE ERROR -FREE. NO ACTION
AGAINST SPRINGBROOK FOR BREACH OF THIS LIMITED WARRANTY
MAY BE COMMENCED MORE THAN 60 DAYS AFTER EXPIRATION OF
THE WARRANTY PERIOD STATED IN TEIIS SECTION 10.
12.Governing Law; Venue. This Agreement shall be governed by and construed and
enforced in accordance with the laws of the State of Oregon as it applies to a contract
made and performed in such state, regardless of the place of execution or performance.
Any action brought by either party hereunder may only be brought in the Federal District
Court in Oregon, or any state court in Oregon.
13. Entire Agreement; Modification. This Agreement is the complete and exclusive
statement of the maintenance agreement between Springbrook and Customer and
supercedes all prior and contemporaneous negotiations, discussions, proposals and
understandings, oral, written or implied, including those involving any agent of
either party, relating to the subject matter herein. No representations or statements
made by either party or either party's agents not expressly stated herein are binding
on either party. The terms of this Agreement may only be modified, expanded or
added to by a written agreement executed by the parties. No oral communication
between the parties or their agents before or after execution of this Agreement shall
be binding upon either party unless the parties expressly agree in writing to the terms
of such communication.
IN WITNESS WHEREOF, each of the parties hereto has caused this Agreement to be
executed in duplicate by its duly authorized officer or representative.
SPRINGBROOK CUSTOMER
By P. /i _� . L .1 �i�� �� . y / � ,
Title: 4 4 1 1 , • / e n — , a e `,
Date:. off! brit 20 (�/ Date ee -. / 9 , 20 00
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