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HomeMy WebLinkAboutAGMT - Verizon (Voicemail Service) National Maintenance Agreements • Compliance Support Organization venal FLG2-510 P.O.Box 110 11/23/2005 12:12 PM Tampa, FL 33601-0110 SEAL BEACH CITY OF ATTN: DAN DORSEY 1776 ADOLFO LOPEZ DR SEAL BEACH, CA 90740 SUBJECT: Maintenance Contract— MN56390 SERVICE LOCATION: 1776 ADOLFO LOPEZ DR SEAL BEACH, CA 90740 (562)431-2527 Dear Mr. Dorsey: Account Number: Z3000011092 You've trusted our Maintenance Contract to give you reliable coverage, and we appreciate your business. Our dedicated team is at your service to insure that your NORSTAR communications system works properly. It's time for your maintenance service plan to be renewed. Because you have a self-renewing contract, there is no need to sign a new one. We try, at every opportunity, to keep your cost low. Not all our costs are controllable by our own efforts. Rising equipment and operational costs, however, have forced us to raise our maintenance contract rates. Your new Annual rate, excluding taxes, will be $1,635.48, effective 9/10/05. You will receive an invoice in approximately 60 days reflecting this new rate plus tax for renewal of the Maintenance Contract. Please do not pay in response to this letter. You will receive an invoice reflecting your new rate plus tax. Your communications system provides the vital link to your customers. When it is working properly, your business has its best opportunity for success. If something goes wrong, it's reassuring to know that your system is backed by Verizon's experienced team of professionals. Remember, your Maintenance Contract provides: • All labor for system repairs, • All material for system repairs, • Priority in repair service dispatching • Remote monitoring and repair when possible (PBX's only), • Guaranteed maintenance response commitment, and • Service satisfaction guarantee. We at Verizon are proud to support your business by providing quality products and services that meet your specific telecommunications needs. Sincerely, VERIZON SALES TEAM • 3{ w m N CO NJ -I d N ✓L m , — 0 m < m '. 0 O ft a cn y' a C0i a a co ca co www w > m m = co co W W W (O A a W l0 t0 t0 0 co m0 J co co OA A V Om �' (0 D v (/J CO A A Ol co N o, O1 a m O T, 4 q W G 0 a' CO m W O) co O Ol a, N m A N tZ Y V — m CO N — W N co co �I co l0 D r (0 C m o A a CO = m co .< -t H 0 o 7-et r 2 m zz 2222222 0 m o O OODOOOOOOO m 0 n A C A A r A A A A A A A -1 m H -1 -1 -1 H -i -I H -I co 7 = A 22 m 2222 2 S = m -{ A � m � AAmAAAAAAA A m 5 2 (7) ONZZrzzzzzz z co H 0 2 0 1 1 1 1 1 1 1 1 1 - n MG ZCmm o r m O m r r r r r r r m r N mz rzmm < mmmmmmm 3 a O 0 _ 0000 0000 (7000 0 m 0020000m0000000 S m K 7J0< A 3 K O v 0- 0 x MCI) "n (t > > Z Z Z > Z 2 ZZ 0 -0 M m m 0 0 0 -I -I c -I -I -I -I a vm oa0NAmmgmmmm a n CO CO n°) o 0 0 (°oa (C/f ° om yyoow A - 0 v Om m °) ' A jm (D DmmD y CO = 5 A D A < (o (0 6 ,1= (o A = CD —I co —I Q co (O C W H 'aW y it m N 0 m m v - a z 73 m > 0 = 2 7 n===== c m 5(0o m 0 0 0 0 0 0 0 0 (0 CD CD CD (U CD CD -Zi a 0 - '�"-��� q D o G z -. - - co 01 co -& -< 0 CO R In 3 co corn C CC00030A 3 ?c m m 0 0 > CA i1 CnA < m X) Op A * o c < a 7 D mA o 6 � 50 � � � mmoX C7 d 0 3 D < m a a N N D A Z7 D 001, `-' 0 -00 > 77 .< O m A00 0 Ao rrn -I Hm H 0 3 - n -< p DmXAA z -4ZA� G Z A H CD m Z * 3 o > A m - o ' ) o m 0ZZE7 W pica'n m m 0 NO W 'O 0 D -0 -0 r 1 V N O7N J C A O _ C C m O n ,r Amm2 0 y r m = 0 Oam N rn Ny < -11 Z co N 0 0 0 gm O m2mA � D 0mmm O A '^ 0 0 am v 33 r 0 O 1 O T D cc:? Z O N m O 4 - m m A p 7J p0 cnm O y D 0 N m - C 0m r• 0 Z A A 0 A a NJ •c Q 3 w N A w w In N N O• r w A M m r rn 0 � n wN In m Ny w° D 00000) co co ° r D3• m m d 91 91 m m m m CO m m m 0 N j Z O 07 • 0' (0 0 0 0 0 0 0 0 5' 5' 0 n A° m mm m mmm mmmmmmm 0 0 �) 3 ° m � D O 0 0 0 0 0 0 0 0 0 0 0 0 rn 0 0 N CO N N N N N N N N N N 93 O N A 0 f0 r7 0 0 7 7 7 7 0 0 0 0 7 7 0 G 0 A N 0 O 0 O 0 0 0 0 0 0 O O 0 O m O p 5 N (DM m 000 0000000 'c3O cn m ,� m 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 H > > J > > > 7777777 m < m m d w m m m 3 N 3 3 N 3 0 an n a n o n 0 0 0 0 0 0 0 m ° xi - mm xK Z(n v w o N W C A O O A o 2 o no o Z O a a 0 Az = 11\2 Er lit izer ao ( ( \ / { f y ) \ 0 k CT NI CD \ ( CD< CD em " 0 > \( } } \ ( � o rt 5 C ) / (}} /y J Oa - _ p. co g DI •3 io - \3 CD 0 CD ti -• y \ „ co Q1a) 0,\ \ } ` ) CD -71 \ tat arce o t ,���, ,�,4- y , 0100 , • AGREEMENT This Agreement is entered into between Verizon California Inc. in its capacity as an incumbent local exchange carrier (Verizon), located at One Verizon Way, Thousand Oaks, California 91362 -3811, and City of Seal Beach (Customer) located at 211 Eighth Street, Seal Beach, California 90740. Verizon and the Customer are each individually referred to as "a Party" and collectively referred to as "the Parties ". In consideration of the mutual covenants and promises contained herein, the Parties hereto agree as follows: 1. Services. Verizon shall provide to Customer IntraLATA Toll, CentraNet ®, and CentraNet® Voicemail Box Services (the Service) at the rates, charges and terms set forth in this Agreement and in Attachments A and B, which are collectively referred to as "this Agreement ". All facilities furnished by Verizon under this Agreement shall remain the property of Verizon. 2. Term. The term period shall be for one (1) year from the in- service date. Unless notified by Customer to cease delivery of Service upon expiration of this Agreement, the Service will revert to tariffed rates, if there is a tariffed rate available, and no new contract for the Service has been executed by the Parties. Service will be disconnected as of the expiration date of this Agreement if there is no tariffed rate available. If Customer indicates to Verizon in writing that it desires to negotiate a new contract to continue the services provided for herein, this Agreement shall automatically be extended for a period not to exceed sixty (60) days from the end of the initial term to allow the Parties to finalize a new Agreement. Written notice must be provided by Customer at least thirty (30) days prior to the end of the original termination date. 3. Effective Date. This Agreement shall be effective when executed by both Parties and will be filed with the California Public Utilities Commission - (Commission). 4. In- Service Date. The in- service date for the Service shall be June 1, 2001 provided that this Agreement is fully executed as of that date. If the Agreement is not fully executed by June 1, 2001, the in- service date shall be within 10 days after execution by the Parties. 5. Commission/Tariffs /Other Applicable Charges. This Agreement shall at all times be subject to such changes or modifications by the Commission as CAGOV: 8/11/00 Page 1 of 13 05/02/2001 3:41 PM Cities /State /Schools Matrix -` F- ti- III • the Commission may from time to time direct in the exercise of its lawful jurisdiction. This Agreement is subject to allowable federal, state and local surcharges and taxes. This Agreement is governed by and subject to the terms and conditions contained in applicable Verizon tariffs, including Verizon's tariff rules on late payment charges, unless such tariffs are expressly inconsistent with the express terms of this Agreement, in which case the terms of this Agreement shall apply. 6. Payment. Customer shall be responsible for payment of all rates and charges from the in- service date of the Service notwithstanding any delay in the issuance of bills for services provided. Any back billing limitations applicable to Verizon's tariffed services (including, but not limited to, those currently contained in Rules 10 and 11, Schedule Cal. P.U.C. No. D &R) do not apply to this Agreement. 7. Access. Verizon and its authorized employees and contractors shall have the right of ingress to and egress from the Customer's premises where its facilities are installed in order to provide the Service, in accordance with Customer's reasonable security procedures. 8. Default. If Customer defaults in the payment of any amounts due hereunder, or violates any other provision of this Agreement, and if such default or violation is not cured within thirty (30) days after notice thereof from Verizon, Verizon may terminate this Agreement forthwith without any liability on the part of Verizon, and Customer shall be liable for any unpaid charges for the service incurred up to the time of the termination, plus any applicable basic termination liability charges as set forth in Attachments A and B. If Verizon materially defaults with respect to the provision of the Service under this Agreement and such default or violation is not cured within thirty (30) days after written notice of default from Customer, then Customer may terminate this Agreement without application of the Basic Termination Liability as set out in Attachments A and B. If Customer terminates this Agreement due to Verizon's failure to timely cure a material default, Customer shall remain liable to Verizon for the payment of charges due and owing for Service provided prior to termination of the Agreement. 9. Limitation of Liability. The liability of Verizon for any losses or damages arising out of the Services or this Agreement, including but not limited to defects, errors, delays, mistakes, omissions, or interruptions shall in all instances be limited to the pro rata charges to Customer for the periods during which the Service is so affected. Verizon shall in no instance be liable to Customer for any general compensatory, consequential, indirect, incidental, special or punitive damages, including but not limited to revenues or lost profits. CAGOV: 8/11/00 Page 2 of 13 05/02/2001 3:41 PM Cities /State /Schools Matrix a • • 10. Force Maieure. Verizon's performance under this Agreement, or any obligation hereunder, shall be excused if said performance or obligation is prevented, restricted or interfered with due to any cause(s) beyond the reasonable control of Verizon or by reason of acts of God, war, revolution, civil commotion, acts of public enemy, embargo, fire, explosion, vandalism, cut cable, inclement weather, earthquake, acts of the Government in its sovereign capacity, labor difficulties, including without limitation, strikes, slowdowns, picketing or boycotts, unavailability of facilities or equipment. Verizon shall not be liable for any delay or failure in its performance during the occurrence of such circumstances. 11. Customer Indemnification. Customer shall indemnify, defend and hold harmless Verizon against any claim, suit or dispute for libel, slander, infringement of patent, copyright or unauthorized use of any trademark, trade name or service mark arising out of the material, data, information or other content transmitted pursuant to the Service. 12. Notice. Any notice given or required to be given by one Party to the other pursuant to this Agreement shall be in writing and shall be served by one or more of the following methods: 1) by personal service, receipt of which shall be deemed to be on the date personally delivered; 2) by certified or registered Mail, or by a courier or overnight delivery service, receipt of which shall be deemed to be on the date such notice is acknowledged in writing by the receiving Party; or 3) by facsimile, receipt of which shall be deemed to be on the next Business Day (defined as a day on which the United States Mail is delivered) after transmission if sent by facsimile. The transmitting Party shall retain the facsimile transmission confirmation record. Said notice shall be sent or delivered to the Parties to their respective authorized representatives and to the addresses designated below, unless modified by giving notice pursuant to this Section: If to Customer: With a copy to: City of Seal Beach Quinn M. Barrow ,O r `? /1 1 SC. Dan Dorsey City Attorney / y City of Seal Beach 211 Eighth Street 333 South Hope Street, 38th Floor Seal Beach, CA 90740 Los Angeles, CA 90071 -1469 Facsimile: 562 431 -4067 Facsimile: (213) 626 - 0078 If to Verizon: Verizon California Inc. Michael A. Sherburn 12501 East Imperial Highway, CAUI6RP Norwalk, CA 90650 Facsimile: 562 483 -6126 CAGOV: 8/11/00 Page 3 of 13 05/02/2001 3:41 PM Cities /State /Schools Matrix . • • With a copy to: Legal Department Verizon California Inc. One Verizon Way, CA500LB Thousand Oaks, CA 91362 -3811 Facsimile: 805 373 -7515 13. Modification/Waiver. Any changes or modifications to this Agreement must be in writing and executed by both Parties, and shall be filed with the Commission. The waiver of any term or condition under this Agreement by either Party is not a waiver of any other term or waiver of the same term at any other time. Any waiver must be written and signed by the Parties and shall be filed with the Commission. 14. Assignment. Neither this Agreement nor any interest herein of Customer may be assigned, or in any manner transferred by Customer without the prior written consent of Verizon. Any attempted assignment or transfer in contravention of the preceding sentence shall be null and void. 15. Resale. Customer shall not under any circumstances resell the Service provided under this Agreement. 16. Captions /Headings. Section or paragraph headings contained in this Agreement or any addendum are for reference purposes only and shall not affect the meaning or interpretation of this Agreement or any addendum. 17. Construction. This Agreement and the provisions contained in it, shall not be construed or interpreted for or against any party hereto because that party drafted or caused that party's legal representative to draft any of its provisions. 18. Governing Law. This Agreement shall at all times be govemed by the laws of the State of California, excluding its choice of law rules, and by the regulations of the Commission. 19. Entire Agreement. Except for written amendments, supplements or modifications made after the execution of this Agreement in accordance with Paragraph 13 hereof, this Agreement represents the entire agreement between the Parties regarding the subject matter of this Agreement and supersedes all prior negotiations, representations and agreements, either oral or written, or made by or to any employee, officer, or agent of any Party. 20. Authority. The persons signing this Agreement on behalf of the Parties represent and warrant to have the respective Party's authority to enter into and CAGOV: 8/11/00 Page 4 of 13 05/02/2001 3:41 PM Cities /State /Schools Matrix 41:a • • execute this Agreement, and shall indemnify the other Party for any lack of such authority. 21. Confidentiality. Customer requests that its identity be kept confidential and not publicly disclosed by Verizon or the Commission, unless required by law. 22. Public Contract Code. Verizon (1) is aware of, and acknowledges the State of Califomia's policy concerning enforcement of child and family support obligations as set out in Section 7110(a) of the Public Contract Code; (2) to the best of Verizon's knowledge, it is fully complying with earnings assignment orders of all employees; and (3) to the best of Verizon's knowledge, Verizon is providing the names of all new employees to the Illinois State New Hire Registry pursuant to 42 U.S.C. §653a(b)(1)(B) and California Unemployment Insurance Code §1088.5(d)(3). VERIZON CALIFORNIA NC. CITY • SEAL B CH V r , OF By By Name M 1 IL, E S N EE-1301244 / Name ' k la Title '1) p.- 13 p,A iJ C 1-1 TitieASSIS VI Q / � eir AM/964)1 Date 5' 2 1- 0) Date tly /5' a601 •.s , Date: ©� CAGOV: 8/11/00 Page 5 of 13 05/02/2001 3:41 PM Cities /State /Schools Matrix • • ATTACHMENT A Verizon shall provide IntraLATA Toll Service to Customer pursuant to this Agreement at the following rates, terms and conditions: Service Offering: Customer must sign and date this Agreement on or before September 1, 2001 or the proposed Service arrangement and price will no longer be available. This Agreement will not be considered fully executed until signed by both • Customer and Verizon. Location of IntraLATA Toll Service: IntraLATA Toll Service shall be provided to Customer's Designated Locations in California set out in Exhibit 1 to Attachment A. Customer may add Customer Locations for IntraLATA Toll Service during the term of this Agreement, provided that such other Customer Locations are within Verizon's franchise service territory. Description of IntraLATA Toll Service: This Agreement covers all calls originating on the lines at the locations and under the billing telephone numbers (BTNs) of the Customer included in Exhibit 1 to Attachment A on either a(n) (a) direct dialed or (b) operated assisted basis. For purposes of this Agreement, direct dialed calls shall include those dialed on a 1+ or 0+ basis and operator-assisted calls shall include those dialed on a 0- basis. Wide Area Telephone Service (WATS), mobile service, Verizon pay station, residential, lines with Handicap discount, Zone Usage Measurement (ZUM) Zone 3, and Local Usage Zones 1 and 2 are not applicable under this Agreement. Credit or calling card calls (0+) must be placed using a Verizon calling or credit card. Operator assisted calls (0-, third number billed or collect) shall be only those calls billed to a line or BTN set forth in Exhibit 1 to Attachment A. Operator surcharges (0+, 0-, third number billed and collect calls) shall not be waived or discounted under this Agreement. For purposes of meeting the annual minimum set forth below, the minutes of use for Verizon Business Line 800 calls terminating to a line number or BTN set forth in Exhibit 1 to Attachment A (or such other locations added for IntraLATA Toll Service as allowed in this Attachment A) shall be included. However, Verizon Business Line 800 minutes shall be charged for at the published Tariff rates. CAGOV:8/11/00 Page 6 of 13 05/02/2001 3:41 PM Cities/State/Schools Matrix • • All calls shall originate within one of the Local Access and Transport Areas ("LATAs") or Market Serving Areas ("MSAs") within the State of California, and terminate within the same LATA or MSA. BTNs and Verizon usage covered by this Attachment A are not eligible for other Verizon discount plans or promotional discounts. IntraLATA Toll Carrier Selection: Customer is responsible for taking any necessary action to select Verizon as its IntraLATA Toll carrier for all lines Customer wants covered under this Agreement. If Customer has not selected Verizon as its intraLATA Toll carrier, all such calls will be handled by Customer's selected carrier at the carriers prevailing rates and charges, the rates and benefits of this Agreement will not be available for such calls, and Verizon cannot apply the call usage toward the Customer's annual minimum minutes commitment set out in this Agreement. Charges: The following rates apply to minutes of use covered under this Agreement, as set forth above: Initial 18 Seconds Each Additional Six Seconds Day/Evening/Night Rate: $0.0150 $ 0.0050 The above charges do not include Federally mandated end user common line charges, any applicable local, state, or federal fees, taxes, surcharges, or other applicable tariffed charges. Minimum Commitment: This Agreement shall be for a minimum amount of one hundred thirteen thousand eight hundred eighteen (113,818) minutes of use per contract year ("Minimum Minutes"). All minutes of use associated with calls, as set forth above shall apply towards the Customer's total Minimum Minutes. A contract year shall be the three hundred and sixty-five (365) day period beginning with the in-service date, as set forth in Section 4, and ending the day prior to the anniversary of the in-service date. At the end of each contract year, Verizon shall determine the total number of minutes actually billed to the Customer for that year ("Actual Minutes"). If the Actual Minutes are less than the Minimum Minutes, Verizon shall determine the difference by subtracting Actual Minutes from Minimum Minutes. CAGOV:8/11/00 Page 7 of 13 05/02/2001 3:41 PM t Cities/State/Schools Matrix • • This difference will then be multiplied by $0.050 and billed to the Customer in addition to charges billed to Customer based on Actual Minutes. Minimum Minutes - Actual Minutes Difference x $ 0.050 Reconciliation Amount Billed to Customer Basic Termination Liability In the event Customer elects an early termination of this Agreement, Customer shall be charged the difference between the Actual Minutes billed and the Minimum Minutes commitment for the year of termination, plus forty percent (40%) of the annual Minimum Minutes commitment for each additional year of the term remaining unfulfilled. If Customer terminates this Agreement subsequent to the execution of this Agreement by the Parties but prior to the in-service date, Customer shall pay to Verizon all costs incurred by Verizon for contract and service preparation. Adjustments and Credits: Contract year-end adjustments, charges or credits, shall be separately billed to Customer within ninety (90) calendar days of the end of the contract year and shall be payable within thirty (30) calendar days of the date shown on the bill. CAGOV:8/11/00 Page 6 of 13 05/02/2001 3:41 PM x Cities/State/Schools Matrix rr/yyy` • • ATTACHMENT B Verizon shall provide CentraNet® and CentraNet® Voicemail Box Service to Customer pursuant to this Agreement at the following rates, terms and conditions: Service Offering: Customer must sign and date this Agreement on or before September 1, 2001 or the proposed Service arrangement and price will no longer be available. This Agreement will not be considered fully executed until signed by both Customer and Verizon. Description of CentraNet®and CentraNet®Voicemail Box Service: CentraNet® Service is an arrangement whereby certain basic and optional features are provided from central office switching equipment located on Verizon's property. Customer must maintain a minimum of two (2) CentraNet® Service lines for each customer group location per serving Verizon central office. CentraNet® Voicemail Box Service is a communication system located in a Verizon central office allowing users to have calls answered when their line is busy or not answered. They can then retrieve messages from anywhere and process by saving, forward to another Verizon voicemail user, or erasing. Location of CentraNet® and CentraNet® Voicemail Box Services Services: CentraNet® and CentraNet® Voicemail Box Services shall be provided at the BTNs and locations identified in Exhibit 1 to Attachment B. Customer may add Customer Locations for CentraNet® and CentraNet® Voicemail Box Services during the term of this Agreement, provided that such other Customer Locations are within Verizon's franchise service territory. Charges: A. Monthly Recurring Charges (MRC): Initial Order Quantity Monthly Recurring Charge Items Per Line Charge 100 CENTRANET® LINE $10.50 100 FEATURE PAK 1000 $ 2.25 1 CENTRANET® VOICEMAIL BOX $ 4.75 The above charges do not include Federally mandated end user common line charges, any applicable local, state, or federal fees, taxes, surcharges, or other applicable tariffed charges. CAGOV:8/11/00 Page 9 of 13 05/02/2001 3:41 PM - ' Cities/State/Schools Matrix / qs • • Charges for any other Additional Features ordered by Customer are taken from Verizon's Tariff, and are subject to change with that Tariff. B. Non-Recurring Charges (NRCI: Rates for initial installation, moves, and changes, including line additions will be assessed from the applicable tariff. Basic Termination Liability Charges (BTLI: Should Customer terminate the Agreement before the expiration date, Customer shall pay twenty-five percent (25%) of the rates and charges, set forth above, for the Initial Order Quantities set forth for the remaining life of the contract. See formula below: Termination Liability = 25% X # of lines X $ (monthly line rate) X # of months remaining at the time of termination. If Customer terminates this Agreement subsequent to the execution of this Agreement by the Parties but prior to the in-service date, Customer shall pay to Verizon all costs incurred by Verizon for contract and service preparation. CAGOV:8/11/00 Page 10 of 13 05/02/2001 3:41 PM Cities/State/Schools Matrix . • • Exhibit 1 to Attachment A IntraLATA Toll Billing Number Name Address 562 431-1122 CITY OF SEAL BEACH SEAL BEACH CA 562 431-9182 CITY OF SEAL BEACH PCS 100 OCEAN AVE SEAL BEACH CA 562 431-9258 CITY OF SEAL BEACH PCS 100 OCEAN AVE SEAL BEACH CA 562 431-9259 CITY OF SEAL BEACH PCS 100 OCEAN AVE SEAL BEACH CA 562 799-0137 CITY OF SEAL BEACH PD 12433 SEAL BEACH BLVD SEAL BEACH CA 562 431-9228 CITY OF SEAL BEACH PCS 15 OCEAN AVE SEAL BEACH CA 562 431-2513 SEAL BEACH CITY OF 151 MARINA DR SEAL BEACH CA 562 431-9741 CITY OF SEAL BEACH PCS 151 MARINA DR SEAL BEACH CA 562 430-9612 SEAL BEACH COMM SWIM POOL 1698 BOLSA AVE SEAL BEACH CA 562 598-7453 SEAL BEACH EXTENDED 1698 BOLSA AVE SEAL BEACH CA 562 167-1475 CITY OF SEAL BEACH WATER 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 181-1020 CITY OF SEAL BEACH WATER 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 181-1057 CITY OF SEAL BEACH WATER 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 181-1098 CITY OF SEAL BEACH WATER 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 430-5478 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 430-6497 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 431-6405 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 596-9990 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 598-5735 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 493-0301 SEAL BEACH CITY OF 200 SEAL BEACH BLVD SEAL BEACH CA 562 181-0819 CITY OF SEAL BEACH 211 8TH ST SEAL BEACH CA 562 181-1052 SEAL BEACH CITY OF 211 8TH ST SEAL BEACH CA 562 181-1463 SEAL BEACH CITY OF 211 8TH ST SEAL BEACH CA 562 431-2527 SEAL BEACH CITY OF 211 8TH ST SEAL BEACH CA 562 431-4067 SEAL BEACH CITY OF 211 8TH ST SEAL BEACH CA 562 431-7842 CITY OF SEAL BEACH 211 8TH ST SEAL BEACH CA 562 592-6555 SEAL BEACH CITY OF 211 8TH ST SEAL BEACH CA 562 594-9814 CITY OF SEAL BEACH 211 8TH ST SEAL BEACH CA 562 431-2541 SEAL BEACH POLICE DEPT 2400 BEVERLY MANOR DR SEAL BEACH CA 562 181-1403 SEAL BEACH CITY OF 2700 BEVERLY MANOR DR SEAL BEACH CA 562 181-0227 SEAL BEACH CITY OF 3101 BEVERLY MANOR DR SEAL BEACH CA 562 430-6079 CITY OF SEAL BEACH 3333 SAINT CLOUD DR SEAL BEACH CA 562 431-0737 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-1383 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-1518 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-3368 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-3567 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 598-0724 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 598-9564 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-9143 CITY OF SEAL BEACH PCS 900 OCEAN AVE SEAL BEACH CA 562 181-0022 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 181-0068 SEAL BEACH POLICE DEPT 911 SEAL BEACH BLVD SEAL BEACH CA 562 181-0103 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 181-0240 SEAL BEACH POLICE DEPT 911 SEAL BEACH BLVD SEAL BEACH CA 562 181-1267 SEAL BEACH POLICE DEPT 911 SEAL BEACH BLVD SEAL BEACH CA 562 181-1297 SEAL BEACH POLICE DEPT 911 SEAL BEACH BLVD SEAL BEACH CA 562 181-1483 SEAL BEACH POLICE DEPT 911 SEAL BEACH BLVD SEAL BEACH CA 562 199-3456 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 431-0248 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 431-7298 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 431-9759 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA CAGOV:8/11/00 Page 11 of 13 05/02/2001 3:41 PM 1 Cities/State/Schools Matrix ;1 r s 14.-a . • • 562 598-6280 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 598-6408 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 598-9030 SEAL BEACH POLICE DEPT 911 SEAL BEACH BLVD SEAL BEACH CA 562 799-0968 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 562 799-4100 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 714 826-3630 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA 626 167-4932 CITY OF SEAL BEACH 1444 W GARVEY AVE S WEST COVINA CA CAGOV:8/11/00 Page 12 of 13 05/02/2001 3:41 PM Cities/State/Schools Matrix • • Exhibit 1 to Attachment B CentraNetm Billing Number Name Address 562 799-0137 CITY OF SEAL BEACH PD 12433 SEAL BEACH BLVD SEAL BEACH CA 562 430-5478 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 430-6497 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 596-9990 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 598-5735 SEAL BEACH CITY OF 1776 ADOLFO LOPEZ DR SEAL BEACH CA 562 493-0301 SEAL BEACH CITY OF 200 SEAL BEACH BLVD SEAL BEACH CA 562 431-2527 SEAL BEACH CITY OF 211 8TH ST SEAL BEACH CA 562 431-4067 SEAL BEACH CITY OF 211 8TH ST SEAL BEACH CA 562 431-7842 CITY OF SEAL BEACH 211 8TH ST SEAL BEACH CA 562 431-0737 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-1383 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-1518 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-3368 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 431-3567 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 598-0724 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 598-9564 SEAL BEACH CITY OF 888 OCEAN AVE SEAL BEACH CA 562 799-4100 CITY OF SEAL BEACH 911 SEAL BEACH BLVD SEAL BEACH CA CAGOV:8/11/00 Page 13 of 13 05/02/2001 3:41 PM g Cities/State/Schools Matrix w /veri op SERVICE PLAN DESCRIPTION Verizon Voice CPE Maintenance Services Norte) Norstar Key System NEC Electra Elite Key System 8x5 and 24x7 Service Overview of Service: Verizon's 8x5 and 24x7 Nortel Norstar and NEC Elite Key System Service ("VM Service") covers the System and begins on the In-Service date and remains in effect for the period as defined in the Agreement. Service Deliverables: Verizon will provide to Customer the following deliverables as part of the VM Service: NOTE: The Service Deliverables are based upon Customer's location being within fifty (50) miles of a Verizon service center. Verizon reserves the right to charge Customers a time and material rate for Customer locations that are greater than fifty (50) miles of a Verizon.service center. 1. Hours of Coverage: -- • a. 8x5 VM Service plans provide labor and material repair or replacement coverage for Major/Minor•System Failures from 8:00 a.m. to 5:00 p.m. (7:30 a.m. to 4:15 p.m. in Hawaii), local time, Monday through Friday ("Office Hours"), excluding Verizon-observed holidays.. • b. 24x7 VM Service plans provide labor and material repair or replacement coverage for Major System Failures, 7 days a week, 24 hours a day, including holidays. Labor and material repair or replacement coverage for minor System failures is provided during Office Hours. 2. Verizon will charge its then prevailing labor rates for repair of major or minor failures if Customers with 8x5 VM Service plans request service be performed outside of Office Hours. 3. Verizon will charge its then prevailing labor rates for repair of minor failures if Customers with 24x7 VM Service plans request service to be performed outside of Office Hours. 4. Move, Add, and Change services (MACs)will be provided at the following rates: National Labor Major Metropolitan Rate Labor Rates Office Hours $85.00/hour $95.00/hour Saturdays and Monday- $127.50/hour $142.50/hour Friday, outside Office hours Sundays and Holidays $170.00/hour $190.00/hour 5. Remedial software maintenance. VM Service provides software patches, as provided by the manufacturer, which have been identified by Verizon as necessary during trouble resolution. This does not include software upgrades. 6. VM Service covers the Key Service Unit(KSU) cabinet(s) and components internal to the KSU cabinet(s), including but not limited to CPU, line cards, trunk cards, and station equipment (telephone sets, where applicable) attached to the KSU cabinet(s). 7. Verizon, at its expense, provides new or like-new parts to replace or repair the equipment covered under the VM Service. Nortel Norstar and NEC Electra Elite Key System ESC#0328 11/11/03 �//veri on Response Time: 1. 8x5 VM Service Plans: Responses time for Major system Failures will be two (2) hours. Response time for Major System Failures,•which occur outside of the VM Service plan hours, will be the next business day. '2." 24x7 VM Service Plans:"Resp'onse times for'Minor System Failures Will be (2) hours: . ,, • 3: All VM Service Plans! Response'times'for'Minor System Failuresiwilf be•next business., day.: 4. In all cases, response times will be measured from the time the Customer's trouble report is received by Verizon to the time work is started to correct the problem. 5. Response is acknowledgment of a problem and work toward its resolution, involving one or more of the following: i. Remote diagnostics and remote work to correct a problem, if applicable, ii. Telephone consultation with Customer's representative working toward issue • resolution: or iii. • Dispatch of technicians(s) to Customer's premises iv. The type of repair response will depend on Customer's equipment and the available remote connections Customer Requirements: 1. Equipment not installed by Verizon, equipment where the manufacturer warranty has expired, or equipment that has not been covered by a Verizon maintenance plan for more • than ninety.(90) days must be•installed;in compliance:with manufacturers',,recommended, `}!. .°+lf—operating,environment;lincluding•but not limited to! temperature;powericonditioning,‘;, .4 safety, accessibility for service, etc. Verizon may recommend:corrections or ,,. • '''improvements'to operating environments or PBX configuration••••Failure to.comply,with-•$ Verizon's recommended corrections or improvements may cause Verizon to reject the ' specific pat or equipment and remove it from the VM Service. • • •• •• 2. All equipment covered under the VM Service must be Year 2000 (Y2K) compliant. Equipment found not to be Y2K compliant must be upgraded by Customer prior to Verizon providing the VM Service. 3. Customer must provide access to equipment, in a timely manner, during on-site VM Service. 4. If additional equipment and/or services are required from the Customer, such equipment and/or services will be set forth in the applicable Statement of Work. . , .r. .. i Norte)Norstar and NEC Electra Eke Key System ESC#0328 11/11/03 -.v very urn . . MAINTENANCE SERVICES EXHIBIT . .�.^ • . Voice Equipment Maintenance In addition to the terms and conditions:of the.Agreement,the following terms and conditions,apply to,voice.equipment maintenance services..tVerizon will'provide the voice equipment maintenance service identified in the applicable,quote or Equipment Description and the Service Description(s)attached hereto and incorporated herein ("VM Service','). Verizon reserves the right to modify the'Service Description from time to time. Such modifications would be presented to Customer at the time of renewal. Service Descriptions are available from Customer's Verizon account representative. 1. Term and Termination. 1.1 VM Service for equipment sold with a warranty begins at the end of the warranty period. VM Service for equipment sold without a warranty begins on the In-Service Date. VM Service for equipment not sold or installed by Verizon begins upon activation. VM Service shall remain in effect for the period set forth on Page 2 of the Agreement, and shall automatically renew for additional one(I)year terms at the then current undiscounted rate,unless terminated in accordance with this Exhibit or the Agreement("Term"). 1.2 Customer may terminate the VM Service upon not less than sixty(60)days prior written notice. If Customer has pre- paid the VM Service and terminates such prior to the end of the Term, Customer will be reimbursed for the unused portion of the VM Service, less any discount received. 1.3 VM Service includes maintenance for additions to the System, which are purchased from and installed by Verizon during the term of the Agreement. If Customer purchases VM Service and,during the term of the Agreement, purchases from Verizon an addition(s)to the System and'Verizon installs,such'addition(s);the IVerizon warranty;if any,-, , for sucli'addition(s)'sfiall'run'untilthefirst VM''Service'renewal date'so:that thewarranty periodtfor the addition(s)will , be coterminous with the'VM Service:' .. , , `4i 1.4 Verizon'inay terminate the VMServices upon sixty(60)'days writtenmoticeprior;to the end ofthe then current Term. 2. Maintenance Plans. Once on-site maintenance has begun, it will continue uninterrupted during the hours for the VM Service as set forth in the applicable Service Description. Upon Customer's written request, Verizon will continue the maintenance activity beyond the plan hours;provided however, labor provided outside of Plan Hours will be billed at Verizon's then current time and material labor rates. 3. Major/Minor System Failure. Verizon will respond to major System failures within the time specified in the applicable Service Description. A major System failure is limited to one or more of the following: 3.1 Total inability to originate voice communications. 3.2 Total inability to receive and process incoming voice communications. 3.3 In a multi-point network in which each point has a defined street address, the total-inabilityt to originate,receive and process incoming and outgoing voice communications. 3.4 Attendant console and/or night answer position failure. 3.5 Twenty percent(20%)or more of the trunk-side ports out of service. 3.6 Twenty percent(20%)or more of the line-side stations and/or ports out of service. 3.7 Failure of the PBX system interface connecting to a call accounting system. 3.8 Any other failure mutually agreed to in writing by Customer and Verizon. A minor System failure is defined as any System failure or malfunction, other than that defined as a major System failure. Verizon will respond to minor System failures within the time specified in the applicable Service Description 4. Exclusions. Maintenance Services do not include: 4.1 Additions,changes,relocations,removals, operating supplies or accessories. 4.2 Operator, System Administrator and end user training except as specifically identified in this Agreement and any attachment. 4.3 Services necessitated by accident, casualty, neglect, misuse, intentional acts or any cause other than normal use of the System. 4.4 Repairs or replacements necessitated by lightning, radio frequency interference, power disturbances, fire, flood, earthquake, excessive moisture, Harmful Code or any event occurring external to the System that directly or indirectly causes a malfunction in the System, a private network to which the System is connected, or in telephone lines,cable or Rev_3/26/04 Page I oft ESC#0149 other equipment connecting the System to the public telephone network. Harmful Code means any virus or machine- readable instructions and data designed to intentionally disrupt the operation of the software or hardware or intentionally destroy or damage software or hardware or data contained therein. 4.5 Services necessitated by use of the System with any other device or system not supplied or approved as to such combined use by Verizon, or use of any part of the System in a manner not specified by Verizon. 4.6 Repair or maintenance or increase in normal service time resulting from Customer's failure to provide a suitable environment for the System or any other failure of Customer to perform its responsibilities. 4.7 Repair or replacement of Customer-owned outside plant cable unless specifically set forth in the applicable Statement of Work. 4.8 Loss or recovery of Customer data. 4.9 Upgrades,enhancements or new releases of software or firmware,except as specifically indicated in this Agreement and any attachment. • • Rev.326104 Page 2 of 2 ESC 40149